An exciting opportunity has arisen for a knowledgeable, enthusiastic, and highly motivated Field Service Engineer to join a growing Technical Account Management team! The successful candidate will be keen to expand their knowledge and skills, and as a Field Service Engineer will be responsible for managing, developing, and enhancing customer relationships while displaying technical expertise to support clients with Service Visits, Technical Service, and Account Management throughout the Laundry Division.Alongside a competitive salary, the Field Service Engineer will enjoy benefits such as a Company Car, Pension Scheme, Employee Assistance Programme, additional days accrued for length of service, and more!The successful Field Service Engineer will play a fundamental role in supporting the growth of the laundry division across the United Kingdom, becoming part of a developing workforce alongside leaders in the manufacturing of chemicals for over 50 years!Key Responsibilities of Field Service Engineer:
Conduct installations of company equipment while monitoring quality, cost, and overseeing water and energy management.
Effectively manage and develop new and existing client relationships.
Achieve sales targets for designated accounts.
Promote additional company services while displaying knowledge of equipment and servicing requirements.
Offer technical support to meet business goals, ensure customer satisfaction, and fulfil objectives.
Support the acquisition of new accounts and prepare and deliver customer and colleague training.
Monitor and enhance commercial performance while ensuring that account summaries are consistently updated and accurate.
Requirements & Qualifications for Field Service Engineer:
Ability to travel throughout the Southwest Region with overnight stays as required.
Experience in the commercial laundry industry and/or knowledge of equipment and servicing requirements.
A background in Mechanical engineering is desirable.
A proven ability to manage, develop, and achieve progressive sales targets for your accounts.
For further information on the position of Field Service Engineer, or to be considered, please apply directly.....Read more...
The programme builds the specialist knowledge and skills needed to influence the customer experience and their satisfaction with your organisation
Learners will develop important customer service skills and behaviours alongside product/service knowledge, enabling them to effectively handle a range of customer interactions, whether face-to-face, on the phone, by post, email or text, or through social media
Training:
Customer Service Specialist Level 3 Apprenticeship Standard
Training will take place at work
Training Outcome:
After completing the apprenticeship, we would like the individual to stay with the company and continue growing their career with us. We aim to provide opportunities for development, progression into more senior roles, and long-term career advancement within the organisation
Employer Description:Chain Logistics Services is a team of dedicated professionals having distinct experience in Maritime, supply chain and logistics industries. It has been our constant endeavour to provide first class, highly competitive services to our clients.
By monitoring and responding to our client’s needs, Chain Logistics Services is constantly developing the scope of its expertise which has made us a fast growing logistics service provider. Our comprehensive range of services and solutions, cover every single need of Importers & Exporters. Chain Logistics Services develops customised logistics solutions to meet the priorities of each client, with a responsible, ethical approach.
Chain Logistics Services is a stable, independent and fast growing freight forwarder. Our excellent customer service, In-House expertise and our global logistics network has placed us at forefront of our industry.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Team working....Read more...
Ensure all customer queries and enquiries are dealt with effectively and in a timely manner, promoting a centre of excellence in Customer Service
Taking payments and following through with invoicing
Ensure customers are kept informed of any delays or developments as soon as possible
Load customer appointments on to the system, paying attention to detail to ensure all information is input accurately and in full
Ensure all data is kept up to date
Create and process daily reports, and complete to deadlines
Control and coordination of regional Field Support Engineers daily and weekly diaries
Acting as a conduit between the Field Support Engineers and the customer
Placing warranty and service calls for FSE and 3rd party engineers
Assist with customer pre-calls, to confirm appointments/delivery details
Familiarisation with full range of Grant products and uses
Liaise with sales for any opportunities to promote Grant product range to homeowners / installers
Any other duties that may need to be carried out
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Permanent Role as Customer Service Administrator
Progress up to Team Lead
Transfer to other internal teams
A lot of soft skills obtained that can be transferred to other customer service teams outside of the organisation
Employer Description:Grant has been designing and manufacturing reliable heating products for nearly four decades. From award winning oil-fired condensing boilers to the latest renewable products, our heating systems have a reputation for quality that is second to none.Working Hours :8 hours Monday to Thursday and 7.5 hours on Friday. 2 weeks of early shifts: 7.30am - 4.30pm (4.00pm on Friday) and 2 weeks of late shifts: 9.00am - 6.00pm (8.30am - 5.00pm on Friday).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
Principal duties and responsibilities:
To be the first point of contact for our customers
Provide end to end waste brokering / collection service
Aftersales care
To develop positive customer relations
Processing daily orders from customers
Co-ordinate the collection of waste from customer locations
Gather supplier collection data
Process data through our systems
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Based within our Corby office
Training will be conducted at the workplace or day release once a week
Training Outcome:
We would like to offer the level 3 course following this in Business Administration or another Customer Service course
Employer Description:Axil is a total waste management business.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience....Read more...
£30,692 (raise after probation) + Hybrid Working + Great Benefits
In order to ensure a consistent, gold standard service is delivered to each of our client’s highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations. Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client’s Liverpool HQ and reporting to the Operations Manager, the successful candidate will oversee the delivery of a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control, team management and, of course, customer service. As such, applications are encouraged from job seekers that have a number of years’ experience in a customer service or operations delivery role and are now looking for their first role with managerial and supervisory experience. At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction. Key Responsibilities
To distribute marketing material for appropriate services.
To respond to queries regarding appropriate services from prospective customers.
To provide quotations for appropriate services to prospective new customers.
Is responsible for ensuring that training is being carried out to enable other staff can carry out the process.
To regularly update customer contract schedules with dosimetry information
To prepare service usage data for regular customer contract reviews in line with the Contracts Team.
To administer the dosimetry service including making all additions, deletions, and routine amendments to customer accounts.
To answer phone call queries received and provide first-line customer service support for dosimetry and RPA queries.
To record all queries received, either by telephone or email, on the company database. This includes monitoring shared inboxes daily.
To record all dosimetry packages shipped. This includes dosimeters sent by customers, scanning each badge back into our facility and suppliers
To raise cases appropriately for Scientifics Team following all procedures, processes, and time frames.
Ensure all tender opportunities are sent to sales for new RPA customers.
To assist with invoicing and credit control.
To deliver all work in accordance with the Company’s Quality Management System (QMS) and all applicable work instructions.
To assist with training new staff within the team.
Skills & Experience
Previous experience in a customer focussed or operational delivery role
The ability to act as a mentor and provide leadership to a small team.
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations – desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Supervisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking. Apply now!....Read more...
Property Management and Customer Service Support Administrator will support the Property Manager with:
check ins and check outs
property management
propertymaintenance and refurbishments
rent payments
deposits
rent arrears
keys
customer service
property inspections
property viewings and general property management and tenancy administration.
Training:Programme to include 20% off the job trainingOn the job training will be given to support specifics
Level 2 Customer Service Practitoner apprenticeship standardTraining Outcome:There would be the opportunity to become a Property Manager and undergo the industry training to become fully qualified. Potentially, they could progress to oversee the Property Management department or even buy their own franchise.Employer Description:Belvoir Colchester is a privately owned franchise business with a
small team who work closely together to deliver great customer
service. The business is small enough to be flexible to meet
clients needs and implement changes as and when necessary.
The owner takes the same approach to staff development and
welfare and encourages apprentices to develop their skills within
the team in areas they find most interesting as if the team enjoy
their roles, the business will be better for it.Working Hours :35 hours per week, including one Saturday each month, for
which you will receive a day off during the week. Monday to
Friday 9 a.m. to 5 p.m. Saturdays 10 a.m. to 4 p.m.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
The successful candidate will support the wider team in dealing with customer queries, system maintenance and administration support
To provide support to the Customer Service Officer and Customer Services Team Leader to ensure productive and efficient administrative support to the wider Streetscene team
The post holder will provide a wide range of office-based services to support the Waste Management, Street Cleansing and Grounds Maintenance services
Communicate with members of the public, the call centre and internal and external agencies to ensure effective service delivery and to meet the customer promises and service standards of Streetscene
Training:Business Administrator Level 3.Training Outcome:Potential future job opportunities for the successful candidate with Hull City Council. Employer Description:Hull City Council’s Streetscene Team provide services and support for the department working with waste management, recycling officers, trade waste, highways, grounds maintenance to name a few.Working Hours :Monday - Friday, exact shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
·Part Time Customer Services Administrator / Samples Administrator - Bridgwater - £12.95p/h ·Manufacturing Company ·Permanent role 25 hours per week Monday - Friday (5hrs each day) may increase in hours My Client, a growing manufacturing company based in Bridgwater, is looking to recruit a Customer Services Administrator / Samples administrator to work in a permanent part time role. . This role may suit someone who has previous customer service experience (ideally manufacturing based, but its not a must). The individual must be comfortable spending some time in factory preparing and dispatching samples and managing samples stock. Key Responsibilities will include: - Sample orders: process all our customer sample orders accurately with full customer requirements and details. Use of tools and machines to cut fabric and other materials accurately. - Data Management: keep accurate records of discussions and correspondence with commercial sales team and customers. Accurately maintain the sample log - Sales Support: Support the sales team with the preparation dispatch and tracking of customer samples and in-house sample stock - Administrative Support: maintain telephones, answer main reception and barrier access lines, assist accounts team with invoice queries. Carry out the other appropriate and adhoc duties as and when required The successful candidate must ideally have ·Customer service experience in a manufacturing environment ·Good administrative ·Happy to go into the factory ·Excellent customer service skills The successful candidate will have ideally have worked in the manufacturing sector and may have previously been a CS advisor, sales administrator, client services coordinator, College, Graduate ....Read more...
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
JOB DESCRIPTION
Responsible for managing Customer Service personnel, providing product knowledge training and overseeing product complaints to ensure positive resolution is obtained. Ensures that staff has all necessary information to provide accurate product information to employees and consumers via various media, verbal and written sources.
Responsibilities
Manage customer service functions
Oversee the timely processing and troubleshooting of orders, invoicing, return goods, credits, and EDI processing.
Manage technical customer service functions
Advise representatives of settlement options. Provide input for resolving complaints litigation.
Manage customer service and product information specialist personnel.
Responsible for hiring, mentoring, motivating and evaluating associates. Conduct staff meetings and develop training programs to enhance efficiency and production levels. Develop and implement procedures on service enhancement. Develop and document processes to improve customer satisfaction. Establish performance metrics.
Interact with all departments
Responsible for interacting with other department to ensure guidelines are followed. Interact and improve process with other departments as needed.
Requirements
Educational requirement is bachelor's degree. At least 5-7 years customer service experience in a call center setting. Comfortable working in a fast-paced environment, multitasking is essential. Industry experience and product knowledge a plus. Knowledge of SAP system preferred but not required. Strong interpersonal, conflict resolution, and written and verbal communication skills. Ability to work effectively in stressful situations. Detail oriented service and mature attitude when dealing with customers. Working knowledge of office software such as: Microsoft, Lotus Notes
Benefits:
Medical, Dental and Vision Insurance Company Provided Life Insurance Paid Time Off (PTO) Company-paid short-term and long-term disability 401(k) plans Employer-funded pension plan Tuition Reimbursement
Pay Range
75,000 to 100,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world. At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
As an Apprentice Medical Receptionist, you will be the welcoming face of our practice, delivering outstanding customer service to patients and visitors. This role is ideal for someone who is passionate about helping others, thrives in a fast-paced environment, and is eager to develop their skills in a healthcare setting. You will work closely with our reception and clinical teams, gaining practical experience while completing your Level 2 Customer Service apprenticeship.
Key Responsibilities:
Patient Interaction: Greet patients in person and over the phone, handling enquiries with professionalism, empathy, and confidentiality
Appointment Management: Book, amend, and cancel appointments using our clinical system, ensuring efficient scheduling for patients and clinicians
Customer Service Excellence: Resolve patient queries and concerns promptly, escalating complex issues to senior staff when necessary
Team Collaboration: Work closely with both clinical cand clerical staff to support the smooth operation of the practice
Compliance: Adhere to NHS policies, including data protection (GDPR), safeguarding, and infection control protocols
What We’re Looking For:
A friendly, compassionate individual with excellent communication and interpersonal skills
A proactive attitude, with the ability to stay calm under pressure and manage multiple tasks
Basic IT skills and a willingness to learn new systems
Commitment to maintaining patient confidentiality and delivering high standards of customer service
Enthusiasm for learning and professional development through the apprenticeship programme
No prior experience is required, but an interest in healthcare and customer service is essential
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 2 Customer Service qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
Training Outcome:The potential for a full-time permanent position at Kelvingrove Medical Centre upon successful completion of your apprenticeship, subject to performance, business needs, and available vacancies.Employer Description:Kelvingrove Medical Centre is a well-established general practice serving approximately 9,700 patients. The practice operates from a purpose-built facility in Heanor, Derbyshire, providing comprehensive primary medical care services. Kelvingrove Medical Centre continues to innovate and adapt, focusing on the core aims of improving patient services and access.Working Hours :We have two positions available, both Monday - Friday.
One position is 08:00 - 16:00
The other position is 11:00 - 19:00Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Communicate effectively with telesales and transport teams to resolve customer queries accurately.
Get involved with activities in the team, including supplier visits, food tasting, fundraising events, training and team meetings.
Contact priority customers to understand service quality.
Communicate with the supply chain team to understand the reasons for out-of-stock products and offer similar alternative products to customers.
Dealing with customer queries and complaints.
Administration including updating customer records and reporting.
Training:You will complete the Level 2 Customer Service Practitioner Apprenticeship Standard and receive full training on the job to ensure that you're the most suitable candidate for a permanent role as a Customer Service Executive at Creed Foodservice by the end of your Apprenticeship Programme. This will include learning about:
Each department across the business
Reporting systems
Telephone Systems
Order systems
A day out with a Business Development Manager
Coaching and Mentoring
Training Outcome:After completion of your Apprenticeship, you could step into a permanent Customer Service Executive position, earning £26,208.00 per annum.
Further down the line, you could progress to a sales support, telesales, account management or team leadership role.Employer Description:Creed is a family business established in 1972 which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh range to caterers across the country from our bases in Cheltenham, Ilkeston & High Wycombe.
It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work and have been recognised as a "Sunday Times Top 100" Company.Working Hours :Monday to Friday from 8.30am to 5pm with a 30-minute unpaid break for lunch. Additional hours may be available on a Sunday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills....Read more...
Processing customer orders, schedules and enquiries received via telephone, ticket and email covering all business divisions.
Answer high volume calls, offering an efficient and high level of service.
Provide customers with product knowledge and pricing details
Looking after customer schedules in line with requirements.
Raise orders for brake testers and lifts, and ensure smooth logistics supply.
Arranging proof of deliveries, collections and redirecting parcels.
Liaising with the sales and purchasing teams, and checking customer orders.
Providing information to purchasing on parts which require chasing.
Liaising with the warehouse for kits needed for customer requirements.
Monthly reporting.
Email and calls to our service partners proactively pushing for additional revenue from our UKAS scheme.
Managing the calibration of UKAS scheme equipment, working closely with the Birmingham-based production and service team.
Liaising with the local sales, purchasing, production and wider supply chain teams.
Training:Teaching and learning the skills, knowledge and behaviours within Customer Services.Training Outcome:This apprenticeship offers the opportunity to gain hands-on experience in a global, fast-paced environment, with clear pathways to progress into roles such as Customer Service Executive, Logistics Coordinator, Sales Support Specialist, or Account Manager. With continued training and development, there’s potential for long-term career growth within the company’s wider operations, supply chain, or commercial teams.Employer Description:Continental is your partner for global aftermarket solutions and services. Our ambition as a global technology group, and one of the leading automotive suppliers and tire manufacturers, is to always have the best solution for our customer’s needs. With a wide-ranging portfolio, the right technology, the top quality assured from an original equipment manufacturer, and services that provide real added value.Working Hours :Mon - Thu - 8:30 a.m. - 4:45 p.m., Fri - 8:30 a.m. - 4:15 p.m.Skills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Patience,Problem solving skills,Team working....Read more...
The duties and responsibilities associated with this position include, but are not limited to the following:
Working alongside qualified technicians with the investigation, repair and service of vehicles
Contribute to the maintenance of a safe and efficient workshop and adhere to the Autocentres business processes (e.g. environmental awareness, servicing a vehicle, record keeping, customer contact, documentation completed, quality) and standard workshop operations
Assisting with MOTs on vehicles
Use diagnostic, mechanical and electrical measuring equipment
Inspect and prepare a vehicle to the required quality standard for handover to the customer e.g. following a service, complex repair, quality control etc.
Service and maintain a vehicle
Remove repair/replace components in line with manufacturer’s standards
Investigate symptoms of vehicle fault(s) and identify the likely underlying causes
Apply advanced diagnostic principles and logical problem-solving techniques, supported by diagnostic tools and testing regimes, to establish electrical, mechanical and electronic faults
Other general technical duties and general housekeeping
Good customer service skills/ability to liaise at all levels
Follow Health & Safety guidelines and procedures at all times
Training:Training will take place at Blackburn College, once a week:
Blackburn College, Feilden Street, Blackburn, Lancashire, BB2 1LH
Training Outcome:
Potential permanent role and progression to Level 3
Employer Description:A local, well-trusted garage that has been established over 30 years.Working Hours :Working hours - to be confirmedSkills: Customer care skills,Problem solving skills,Logical,Team working,Initiative,Professionalism,Confidence,Technically minded....Read more...
As Trainee Sales Executive you will be joining a global brand leader. With a bespoke training programme, you will be learning all about the product, delivering exceptional customer service and excelling in sales along with running a profitable retail centre. This role is all about developing business opportunities, managing and building relationships. Based in St. Albans this role is full time and permanent, Mon to Fri offering a starting salary of circa £27,500 and an OTE of £32,000.
Key Accountabilities for the Trainee Sales Executive:
Drive your self-development by engaging with the training programme
Undertake retail and customer service activities within the companies shop to optimise and exceed sales targets, profitability and customer satisfaction
Identifying and researching new business leads
Grow customer accounts via targeted cold and warm calling
Visiting customers weekly
Manage cash and payment systems in accordance with company procedures and policies
Assisting customers with sales, queries and after sales service
Conduct stock takes as requested
Re-stocking/replenishing items
Understand the range of company products
Administration of sales orders received
Administer any returns
Handle parts enquiries
Attend training, meetings and company events onsite and at head office
Skills and attributes required for the Trainee Sales Executive:
Excellent customer service skills
Ambitious, proactive and driven
Keen interest in your own self development
Ability to build relationships with customers and colleagues
Clear communication skills, both written and verbal
Highly organised
High degree of computer literacy
Customer centric individual
Full UK driving licence essential
What’s in it for you?
Starting salary circa £27,500 and an OTE £32,000
This is a great opportunity to join a market leader and very stable company, who offers an amazing culture and progression opportunities.
The role is based on 37.5 hours a week 8.30 – 5.00
25 days holiday plus your birthday off, pension scheme, end of year discretionary bonus, health plan, critical illness cover, sick pay, staff discounts, plenty of social events and more!
....Read more...
JOB DESCRIPTION
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr. Manager, Customer Service/Order Entry
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time. Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner. Provide accurate and detailed information about our products, services, pricing, and promotions. Assist customers in order status, tracking shipments, and processing returns or exchanges. Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions. Document all customer interactions and maintain accurate records in our system. Proactively identify opportunities to enhance the customer experience and contribute to process improvements. Educate customers on product features and usage to maximize their satisfaction and engagement.
REQUIREMENTS:
3+ years call center customer service, sales support or B2B Account Management experience High School (or equivalent) Some College preferred Strong Excel skills; SAP experience preferred Effective communications skills - verbal and written Grace under pressure - remain positive and focused to the task at hand Ability to handle interactions in a diplomatic manner Effective problem-solving skills - quick on your feet and can think outside of the box Ability to multi-task and prioritize work all with a sense of urgency Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We offer a 401(k) plan after three months of employment with company contribution. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn two weeks of vacation and four sick days on an annualized basis. Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online!....Read more...
Sales support & processing
Client support
General administration
Customer service
Booking/scheduling hire equipment
Billing customers
Start to end customer provision updating the customer at every step
Taking phone calls
Sending and receiving emails
Stock check
Any additional duties as required by management
Training Outcome:
There may be the opportunity to progress on to a higher level qualification or secure a full time employment
Employer Description:At Veida we believe in providing our clients with the highest quality service, exceptional levels of customer care and dedication to the project in hand.Working Hours :Full Time Position
Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Organisation skills,Administrative skills,Team working....Read more...
Responsibilities include but are not limited to:
Advise customers about necessary Service / Parts for routine maintenance / repairs
Answer telephone queries and respond to customers’ needs
Collect data from customers to facilitate and qualify the customer service or repair requirements
Prepare repair order documents including pricing up parts required
Deal with queries and complaints in a professional manner
Demonstrate consistent good customer service
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
An apprenticeship includes regular training with training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide.
Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles.
Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Responsibilities include but are not limited to:
Advise customers about necessary bodyshop service and administration
Answer telephone queries and respond to customers’ needs
Collect data from customers to facilitate and qualify the customer service or repair requirements
Prepare repair order documents including pricing
Deal with queries and complaints in a professional manner
Demonstrate consistent good customer service
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
An apprenticeship includes regular training with our training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
Employer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide.
Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles.
Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Answer Customer Service Calls
Respond/Action all customer service emails
Respond to all webchat live queries
Communicate with all collection teams, via whats app chats or imessages
Keep all reporting and spreadsheets up to date at all times
Communicate with the customer service team offer support and training where necessary
Take responsibility to keep all ID cards for teams up to date
On a weekly basis, keep CRM reporting from the website up to date
Feel a part of the entire team/business, feel free to input and feedback ideas, suggestions that can benefit us all in the long run
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
All training will take palce at the employers premises
Training Outcome:
A permanent role/further qulifications
Employer Description:Collection Clothes Ltd trades as Collection 4 Clothes, and we are an ethical recycling business that give pre-loved items a second life, which in turn limits perfectly wearable clothes going to landfill.
We are a recycling business which are more concerned about the environment and giving to charity and less about profit. Our main goals are to help as many charities as possible to raise vital funds through the donation of clothes and other items.
Established in January 2020, our team worked tirelessly through the first COVID-19 lockdown, being one of the very few charity collection businesses to continue working through the first wave, providing much-needed funds for our partnered regional and national charity organisations in an extremely difficult time where they needed as much support as they could possibly receive.Collection 4 Clothes were a lifeline for charity supporters during the lockdowns; as no-contact collection of donations was one of the very few ways the public could donate to charity, with charity shops closed during the height of the pandemic.Working Hours :Monday - Friday. 10.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
