At Everyone Active you will work towards your Customer Service Practioner Level 2 Apprenticeship qualification over the course of 15 months.
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.
Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised
Customer Service qualification along with developing customer interaction skills.
We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.
Across the 15-month apprenticeship you will cover:
Understanding our products and services
Working as part of a team
Dealing with customer conflict and challenge
Influencing skills
We need a receptionist who will...
Be passionate about promoting our products
Be able to work under your own initiative and work as part of a team
Have an enthusiastic can-do attitude and friendly personality
Be confident in using computers
Experienced in customer service, being the first points of contact, its' key you can provide a professional service to all our customers
You will be required to workdays, evenings, and weekends. Full training will be given on the centre's systems.
What can we do for you?
Well, along with a competitive salary and opportunities for development, you'll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :40 hours per week - exact shifts to be confirmed - including evenings and weekends.Skills: Team Working,Organisation Skills....Read more...
Head of UK Service Manager
Location: Hybrid travelling around the UK (must be able to commute to the office occasionally in Poole, Dorset)
Salary: £64,000 per annum + bonus with OTE
Hours: 40 hours per week, Monday Friday
Benefits: company car, bonus and much more
Were looking for an experienced dynamic and proactive Service Manager. This is a client-facing role, ideal for a natural people person who thrives on building strong relationships and delivering exceptional service. You will be the first point of contact onsite for any client issues, so a calm, solutions-focused approach is essential.
The Service Manager will be responsible for managing a large team of field engineers, ensuring efficient coordination, high performance, and quick response to service demands. If you're someone who enjoys taking ownership, leading from the front, and making a real impact every day, we want to hear from you!
Duties:
- Conduct regular performance reviews, hold teams accountable, and address underperformance swiftly
- Foster a high-performance, collaborative culture with strong development plans, technical training, and field audits
- Manage daily operations including engineers, scheduling team, call-outs, job completion, and escalations
- Lead, coach, and develop a scalable service team focused on key KPIs: first-time fix, SLA compliance, customer satisfaction, and revenue
- Monitor KPIs and intervene proactively to avoid service breaches and maximise engineer productivity
- Oversee van stock, tooling, and inventory to minimise downtime and maximise first-time fix success
- Implement quality assurance checks such as job audits and service reporting reviews
- Continuously improve scheduling processes to boost utilisation and reduce non-chargeable hours
- Support contract growth and retention through excellent service delivery and customer engagement
- Collaborate with Sales and Customer Service to identify new opportunities and ensure smooth onboarding
- Use service data to recommend upgrades or replacements and build customer value
- Lead resolution of service-related escalations, ensuring timely communication and closure
- Contribute to future service expansion by identifying and closing technical and operational gaps
- Prepare the team for organic growth while maintaining efficiency and service standards
- Ensure compliance with health and safety protocols and internal service procedures
- Manage departmental budget targets, including labour costs, asset use, and profitability
Skills:
- Must be able to build rapports
- 5+ years of experience as a Service Manager is essential
- Strong leadership and coaching skills
- Strong organisational, analytical and problem-solving abilities
- Must hold a full UK driving license and able to travel around the UK
For more information, or to find out more about this company and the benefits they offer, please send contact Shannon on 07441919648 or send an updated CV to shannon@holtrecruitmentgroup.com
....Read more...
An exciting opportunity has arisen for a knowledgeable, enthusiastic, and highly motivated Field Service Engineer to take the next step in their career and join a Technical Account Management team. The Field Service Engineer will be responsible for managing, developing, and enhancing customer relationships while displaying technical expertise to support their clients with Service Visits, Technical Service Delivery, and Account Management throughout the Laundry Division.Alongside a competitive salary, the Field Service Engineer will enjoy benefits such as a Company Car, Pension Scheme, Employee Assistance Programme, additional days accrued for length of service, and more!The successful Field Service Engineer will play a fundamental role in supporting the growth of the laundry division across the United Kingdom, becoming part of a developing workforce alongside leaders in the manufacturing of chemicals for over 50 years.Key Responsibilities of Field Service Engineer:• Conduct service repairs on company equipment while monitoring quality, cost, and overseeing technical elements of chemical dosing equipment. • Provide technical support to achieve business targets, customer satisfaction and objectives. • Effectively manage and develop new and existing client relationships. • Achieve sales targets for designated accounts. • Promote additional services while displaying knowledge of equipment and servicing requirements. • Offer technical support to meet business goals, ensure customer satisfaction, and fulfil objectives. • Support the acquisition of new accounts and prepare and deliver customer and colleague training. • Monitor and enhance commercial performance while ensuring that account summaries are consistently updated and accurate. • Submit punctually reports for all visits using approved document templates, including all applicable informationRequirements & Qualifications for Field Service Engineer:• Ability to travel throughout the Republic of Ireland, with overnight stays as required. • Experience in the commercial laundry industry and/or knowledge of equipment and servicing requirements. • A background in Mechanical engineering is desirable with working Electrical knowledge. • A proven ability to manage, develop, and achieve progressive sales targets for your accounts.For further information on the role, or to be considered for the position of Field Service Engineer, please apply directly.....Read more...
Delivering excellent customer service via phone and email
Logging and managing customer queries and service requests
Processing service reports and arranging collections
Resolving invoice queries and escalating when needed
Maintaining accurate customer records in our C4C system
Supporting service teams with administrative tasks
Training:
The apprenticeship will be delivered with a blend of online and onsite meetings with the assessor every 4 - 6 weeks.
Training Outcome:Possible career progression on completion of a successful apprenticeship programme depending on budgets at the time.Employer Description:Ever since our founding in 1945, we remain driven to make water more accessible and reliable, to reduce energy waste and increase efficiency.
Discover the Foundation that owns us, the purpose and principles we live by, our leadership structure and take a journey through more than 75 years of history.Working Hours :Monday – Friday 8.00 am – 4.30 pm with 1 hour lunch break.Skills: Passion for learning,Deliver great Customer Service,Excellent communication skills,Active listening skills,Patience & adaptability,Good attention to detail,Confident using IT packages,Good organisational skills,Remain calm under pressure,Able to manage multiple tasks....Read more...
Customer Service Advisor
Location Poole
Salary up to £30,000 per annum DOE
Hours: 8am 5pm, Monday Friday
FREE onsite parking
We're looking for a friendly and confident Customer Service Advisor to join our client on a permanent basis. Youll be the main point of contact for customers calling in, and redirecting them to the correct department. Youll need great communication skills, a calm and professional manner, and the ability to work efficiently in a fast-paced environment.
Duties:
- Manage incoming and outbound calls to customers and internal teams
- Deal with customer issues from start to finish
- Oversee customer accounts, providing ongoing support
- Generate precise quotes and efficiently process orders to meet customer needs
- Address and resolve customer complaints promptly, adhering to company protocols
- Delivering updates to customers to ensure they are updated
- Support the growth of the team by training and mentoring new colleagues
- Participate in improvement projects, offering suggestions to elevate the overall customer experience
Skills:
- Customer service experience is essential
- Excellent verbal and written communication
- SAP experience would be desirable but not essential
- Proficient with Microsoft Office
- Strong attention to detail and organisational skills
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Many of our senior managers began their own career journey as apprentices. They have first-hand experience of the value and impact of apprenticeships, making them exceptional mentors, approachable coaches and trusted role models. As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of Scania. First impressions count and the delivery of excellent customer service starts with this role.
A Scania Customer Service Advisor will manage the key communication links with our customers and colleagues to ensure that customer requirements are met and the experience with Scania is flawless.
You’ll need excellent communication and relationship skills and want to work in a constantly evolving environment, apply today if it is something that you think would be great for you.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply. Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world leading provider of transport solutions, manufacturing heavy vehicles intended for long distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,Motivated,Problem solving skills....Read more...
An apprenticeship with Scania is not just about work, it’s where friendships are made and exciting experiences are shared. Many of our senior managers began their own career journey as apprentices. They have first-hand experience of the value and impact of apprenticeships, making them exceptional mentors, approachable coaches and trusted role models. As one of the first faces our customers will see when bringing their vehicles to our sites, the customer service advisor is the face of Scania. First impressions count and the delivery of excellent customer service starts with this role.
A Scania Customer Service Advisor will manage the key communication links with our customers and colleagues to ensure that customer requirements are met and the experience with Scania is flawless.
You’ll need excellent communication and relationship skills and want to work in a constantly evolving environment, apply today if it is something that you think would be great for you.Training:
The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.
Training Outcome:At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.Employer Description:Scania are a world leading provider of transport solutions, manufacturing heavy vehicles intended for long distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches. Scania are a well known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and EuropeWorking Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,Motivated,Problem-solving skills....Read more...
An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.
This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.
You will be responsible for:
? Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
? Coordinating responses to consumable-related queries and keeping customers regularly updated
? Managing the Meter Management programme, including monitoring and reporting
? Scheduling engineering visits and liaising with clients to confirm arrival times
? Maintaining accurate asset and inventory records
? Ensuring training and knowledge are kept up to date
? Performing administrative duties with accuracy and diligence
What we are looking for:
? Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
? Strong interpersonal skills and a professional telephone manner
? Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
? A customer-focused mindset with pride in delivering quality service
? Comfortable working in a fast-paced environment with varied responsibilities
What's on offer:
? Competitive salary
? Company-sponsored healthcare schemes
? Life assurance and critical illness cover
? Free on-site parking
? Workplace pension scheme
This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive ....Read more...
Respond to customer enquiries, promoting suitable DHL services and securing bookings.
Promote cross-selling and upselling in line with DHL's product portfolio.
Aim for first-time resolution to reduce repeat contact and improve customer satisfaction.
Handle tracking requests efficiently to reduce unnecessary trace files.
Address objections professionally to retain customer trust and avoid complaints.
Identify and pass on sales opportunities for long-term business.
Accurately capture and validate booking data.
Perform service checks and advise customers of restrictions or requirements.
Promote DHL services and automated tools.
Provide and amend price/transit quotations as requested.
Increase enquiry-to-booking conversion rates.
Manage track and trace requests, ensuring thorough documentation for investigations.
Training:
Initial 6-week training period at your work placement.
Ongoing training and development provided throughout the apprenticeship.
Training Outcome:Upon successful completion of the apprenticeship, you can expect opportunities for career progression within DHL and the wider logistics and customer service industry, including:
Customer Service Advisor – taking on more responsibility and handling complex customer queries.
Team Leader or Supervisor – leading a customer service team and supporting their development.
Specialist Roles – such as Sales Support, Operations Coordinator, or Claims Handler.
Further Apprenticeships or Qualifications – including Level 3 Customer Service Specialist or Leadership & Management qualifications.
Long-term Career Growth – with potential to progress into roles across departments such as sales, operations, or account management within DHL or similar organisations.
Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday to Friday, 8.00am to 7.00pm, shifts scheduled between these hours.Skills: Communication skills,Customer care skills....Read more...
At Everyone Active you will work towards your Customer Service Practitioner L2 Apprenticeship qualification over the course of 15 months.
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognisedCustomer Service qualification along with developing customer interaction skills. We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.
Across the 15-month apprenticeship you will cover:
• Understanding our products and services • Working as part of a team• Dealing with customer conflict and Challenge • Influencing skills
We need a receptionist who wil:
• Be passionate about promoting our products • Be able to work under your own initiative and work as part of a team • Have an enthusiastic can-do attitude and friendly personality • Be confident in using computers • Experienced in customer service, being the first points of contact, its’ key you can provide a professional service to all our customers
You will be required to workdays, evenings, and weekends. Full training will be given on the centre’s systems.
What can we do for you? Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220 plus centres nationwide.Training Outcome:This position will equip the candidate with the skills to complete front of house, admin and sales roles. Opportunities to do other leisure based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.Employer Description:Whether you want to swim, go to the gym, enjoy a fitness class or take on all three, Victory Swim and Fitness Centre has got you covered.
In the six-lane, 25-metre pool hosts our award-winning swimming lessons, as well as fitness and fun swim sessions, while there’s also a fully-equipped gym to help you reach your fitness goals. The centre also boasts a group fitness studio in which we hold a wide range of different group fitness classes.Working Hours :40 Hours Per Week - Exact shifts to be confirmed Including Early Mornings, Evenings and Weekends.Skills: Communication skills,Customer care skills,Team working....Read more...
At Everyone Active you will work towards your Customer Service Practioner L2 Apprenticeship qualification over the course of 15 months.
The successful candidate will be responsible for providing professional customer service in an efficient and helpful manner.
The Customer Services Practitioner Apprenticeship will help you gain a foothold in the leisure reception industry. It will help you to gain a fully nationally recognised.
Customer Service qualification along with developing customer interaction skills.
We are looking for enthusiastic and energetic individuals who have a unique drive towards delivering a high level of customer service and administration.
Across the 15-month apprenticeship you will cover:
Understanding our products and services
Working as part of a team
Dealing with customer conflict and Challenge
Influencing skills
We need a receptionist who will…
Be passionate about promoting our products
Be able to work under your own initiative and work as part of a team
Have an enthusiastic can-do attitude and friendly personality
Be confident in using computers
Experienced in customer service, being the first point of contact, it's key you can provide a professional service to all our customers
You will be required to work days, evenings, and weekends. Full training will be given on the centre’s systems.
What can we do for you? Well, along with a competitive salary and opportunities for development, you’ll also get to enjoy working in a vibrant, exciting, and friendly environment. Furthermore, as a bonus, you and a partner/children will also get to enjoy free membership to our 220-plus centres nationwide.Training Outcome:This position will equip the candidate with the skills to complete front-of-house, admin and sales roles. Opportunities to do other leisure-based qualifications such as National Pool Lifeguard and level 1 Swim Teacher will also be available.Employer Description:Sports and Leisure Management Limited (SLM Ltd) is the company behind the Everyone Active brand. The Company is the longest established leisure contractor in the UK having been formed in 1987 by our CEO Stephen Hulme. The Company has seen significant growth over the years and currently manages 93 sports, leisure and cultural facilities in partnership with 34 Local Authority clients.Working Hours :40 Hours Per Week - Exact days and shifts to be confirmed - Including Evenings and Weekends.Skills: Communication skills,Customer care skills,Team working....Read more...
An exciting opportunity has arisen for a Service Test Technician to join a global leader in electronic test and measurement equipment, based in Clacton-on-Sea, Essex.
This role is perfect for a hands-on and technically skilled electronics professional who enjoys fault-finding, repair, and working in a fast-paced service environment. The successful Service Test Technician based in Clacton-on-Sea, Essex, will play a key role in ensuring customer satisfaction by diagnosing and repairing returned equipment (RMAs), contributing directly to the company's commitment to quality and innovation.
Key Responsibilities:
Perform first-line fault verification on customer-returned products.
Conduct timely and efficient repairs to support customer satisfaction.
Maintain accurate records within the company’s CRM system.
Provide clear technical information and support to the Customer Service Controller.
Work proactively towards achieving departmental KPIs.
Prepare demo equipment for global exhibition and customer use.
Skills and Qualifications:
Strong understanding of electronic principles.
Proven ability to fault find down to component level.
High attention to detail and ability to prioritise under tight deadlines.
Capable of working unsupervised, using initiative and supporting team efforts.
This is a permanent position based for a Service Test Technician based in Clacton-on-Sea, Essex, offering the chance to work within a highly respected company that designs and manufactures advanced test and switching solutions. If you're looking for a varied and rewarding role within a technically advanced environment, we’d love to hear from you.
APPLY NOW to join a growing, innovative team. Send your CV to ltemple@redlinegroup.Com or call Lewis on 01582 878820.....Read more...
We're currently looking to recruit two motivated and outgoing apprentices to join us at our Northwich headquarters. This is a fantastic opportunity for individuals eager to begin a career in customer service and operations within a supportive and progressive environment.
What You'll Be Doing:
As one of our apprentices, you'll play an important role in both outbound and inbound customer service activities, including:
Making outbound service calls to clients with a friendly, professional manner
Handling inbound service enquiries efficiently and helpfully
Using Microsoft 365 tools for communication, scheduling, and tracking tasks
Supporting day-to-day admin and operations across the team
Working closely with colleagues to ensure smooth service delivery
Representing our values of care, diligence, and community in every interaction
Training:
Customer Service Practitioner Standard
Functional Skills in English and maths if needed
A designated Tutor to support and guide you through your learning journey
On and off-the-job training
Training Outcome:
A clear progression path within the business
Hands-on support and mentorship from a passionate, experienced team
A welcoming, family-style workplace where everyone matters
Opportunities to grow your confidence, skills, and future career
Employer Description:Envirocraft Waste SolutionsWorking Hours :Monday to Friday, 9:00am - 5:30pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,Organisation skills,Problem solving skills,Team working....Read more...
To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems
Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support
To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team
To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council’s Customer Service Standards
Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements
Update databases and records accurately and efficiently
To work closely with colleagues across the Council to ensure customers are provided with accurate service information
Training:
Level 2 Cusomer Service Practioner Apprenticeship Standard
Maths and English Functional skills if required
Training Outcome:
Successful completion of the apprenticeship will enable the post holder to apply for job opportunities in the private sector or other public sector bodies
Employer Description:Bedford Borough Council is a unitary authority that provides a wide range of services to the local community.Working Hours :Monday - Thursday, 08:45 - 17:15 and Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations. Some of the duties include:
·; Interpreting customer concerns and comments and liaising with Service Technicians.
· Booking/scheduling vehicle services.
· Liaising with customers about any additional work required.
· Estimating time and costs associated with repairs.
· Handling customer complaints.
· Responding to customer requests.
· Tracking the vehicle through the workshop.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.
Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.
As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations.
Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
· A willingness to learn
· Teamwork
· Quality focus
· Personal responsibility and resilience
· Problem solvingTraining:As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally.
Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success.
This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· JLR specific certificationsTraining Outcome:There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship.
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Company Overview
At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning computer systems, hardware, and software.
The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills.
Job Purpose
To provide a consistent high level of customer service by providing timely, effective and knowledge-based IT support to all IITAC customers, fielding questions and concerns to provide optimal IT-based solutions.
Objectives
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with desktop support engineers to provide customers with superior service
Represent IITAC with professionalism and integrity while helping to advance our company mission
Responsibilities
Respond to tech enquiries over the phone, via email, through online chats, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to maintain high level of service
Communicate customer feedback to the appropriate internal team members
Skills and qualifications
Excellent problem-solving and analytical skills
Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
The ability to break down technological processes and deliver clear, step-by-step instructions
Patient, friendly demeanour with a great aptitude for listening
Strong verbal and written communication skills
Commitment to providing exceptional customer service
Personal Attributes
Passion for problem-solving and customer service
Tech savvy, with experience working in a tech-related field
Ability to diagnose and resolve a variety of technical issues
Team-oriented mindset with an openness to constructive feedback
Eagerness to learn new technologies and systems
Training:Day-release training will take place at Burnley College. Training Outcome:Potential for employment on successful completion of the apprenticeship. Employer Description:IITAC provides a comprehensive range of leading edge IT and communications services to companies and organisations, large and small, around the world.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience,Great aptitude for listening,Friendly demeanour,Tech savvy,Eagerness to learn....Read more...
An exciting opportunity has arisen for aAfter Sales Manager with automotive / car dealership experience to join a dynamic business in the retail automotive sector known for their ambitious growth plans and strong operational focus. This role offers salary range of £45,000 - £55,000 and benefits.
As a After Sales Manager,you will beoverseeing service and parts operations while driving performance, improving departmental efficiency, and maintaining customer satisfaction within a busy dealership setting.
You will be responsible for:
* Managing daily service and parts operations across the site.
* Leading and motivating advisors, technicians, and parts staff.
* Handling escalated customer issues with professionalism and clear resolution strategies.
* Driving departmental KPIs, including labour sales, parts turnover, and workshop efficiency.
* Ensuring compliance with all legal, warranty, and industry standards.
* Monitoring costs and delivering improved profitability.
* Coaching and developing your team to perform consistently.
What we are looking for:
* Previously worked for 5+ years experience as a Service Centre Manager, Service Manager, Aftersales Manager, Parts and Service Manager, Automotive Service Manager, Service Operations Manager, Service & Parts Manager, Customer Service Manager, Workshop Manager, Vehicle Service Manager or in a similar role.
* Must have automotive / car dealership experience.
* Solid understanding of automotive regulations, consumer rights, and warranty procedures.
* Demonstrated ability to resolve customer concerns calmly and professionally, focusing on positive outcomes.
* Confident in leading and motivating teams within a dynamic, high-demand dealership setting.
* Valid UK driving licence.
Shift:
* Monday - Friday: 08:00 - 18:00
* 2 Saturdays per month
Whats on offer:
* Competitive salary
* Monthly bonus scheme based on performance
* Opportunity to join a high-performing dealership with strong sales volume
* Career development within a forward-thinking automotive group
* Staff benefits including discounts on servicing and MOTs
* Collaborative and supportive team environment
This is an excellent opportunity for a After Sales Manager to take the next step in dynamic field..
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Customer Service Advisor
Are you passionate about helping people, love a fast-paced environment, and pride yourself on delivering excellent customer service? If so, wed love to hear from you!
Were looking for a confident, friendly, and proactive individual to join our clients busy Information Desk team.
⨠As The Customer Service Advisor your role will be:
- Greet and assist customers with professionalism and care
- Resolve enquiries and provide accurate information
- Deliver a great first impression every time
- Work as part of a dynamic and supportive team
â What Were Looking For
- Excellent verbal and written communication skills
- A flexible approach to work (including early mornings from 3:30 am, evenings, weekends & holidays)
- The ability to travel to work during hours with limited public transport
- Willingness to work in all weather conditions when needed
- Comfortable learning and using our internal systems
- A passion for helping people and solving problems
- Self-motivated and reliable with a positive attitude
ð¼In return you will get
- £25,396
- Opportunities for overtime
- Free on-site parking while on duty
- Free holiday parking (subject to availability)
- Life Assurance
- Cycle to Work Scheme
- Uniform provided
- Comprehensive training and career development opportunities
- Retail discounts
For more information on this fantastic Customer Service role and your ready to take off with a career thats rewarding and full of opportunity, apply now !....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
? Act as primary contact for customers, managing bookings and providing workshop updates.
? Maximise workshop efficiency by scheduling jobs and upselling additional services.
? Process repair authorisations, warranty claims and accurate invoicing.
? Maintain vehicle service records and ensure parts are ordered promptly.
? Conduct pre- and post-service customer communications to ensure satisfaction.
? Keep reception area presentable and comply with all health & safety standards.
? Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
? Previously worked as a Service Advisor or in a similar role.
? Ideally have experience working with HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
Shifts:
? Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
? 1 in 3 Saturday mornings: 7:00am - midday
What's on offer:
? Competitive salary
? 30 days holiday including bank holidays
? Employer Statutory Pension Scheme
? Free Class IV MOT per year
? Mental Health First Aiders
? Referral bonus if you introduce your technician friends (£1500!)
? Paternity pay - Full 2 weeks pay
? Personal Accident Scheme
? Corporate uniform provided
? Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important In....Read more...
Location: Birmingham (Office based) Salary: £25,000 per annum (with review after probation) Opportunities for progression into sales | Supportive training environment | Long-established company
Are you a life science graduate looking to kick-start your career in a company where your contribution really matters. We are looking for two Customer Service Officers to join a well-established, science-led organisation passionate about providing exceptional service to their clients across the lab supplies and life sciences sector.
You’ll be working alongside an easy going team who care about what they do, in a varied role where no two days are quite the same. There’s a strong progression path into technical sales for those who are commercially minded, but just as much support for someone who wants to stay in a customer service or operations route too.
What you’ll be doing as the Customer Service Office (Life Science):
Processing and analysing sales orders
Preparing accurate customer quotations and managing price lists
Providing exceptional support to internal teams and field sales (e.g. managing follow-ups, sample requests, appointments)
Investigating and resolving customer queries (including technical issues)
Taking ownership of customer complaints and ensuring successful resolutions
Supporting continuous improvement by suggesting new ideas and efficiencies
Raising purchase orders and coordinating delivery expectations
Supporting office support and finance tasks (invoicing, remittance advice, credit control)
What you’ll need:
A Life Science degree
Strong communication skills written and verbal
Confident IT skills, especially MS Excel
A proactive, helpful attitude and a genuine interest in customer service
Able to work independently and as part of a supportive team
A positive, curious mindset and a willingness to get stuck in!
What’s in it for you as the Customer Service Office (Life Science)
Starting salary of £25,000, reviewed after probation
Clear development pathway – with potential to move into sales if that’s your interest
Full support and training from a friendly, knowledgeable team
Modern, well-equipped office with parking, a kitchen and on-site gym
25 days holiday + bank holidays + Christmas shutdown
Pension scheme
A business that values its people and gives you room to grow
If you’re keen to build your career in a meaningful, science-led environment and want to join a company where you’ll be supported from day one, we’d like to hear from you.
Please apply with your CV and a short covering letter in the first instance.
....Read more...
Do you have a passion for all things automotive? Could you deliver a great standard of customer service? Then it’s time you considered a career with Ford and Slater. We are looking for passionate individuals with a love of all things that drive.
Key Accountability & Responsibilities
To work as part of a team delivering a first class, professional customer service ensuring that where possible customer enquiries, payments and complaints are resolved at the first point of contact
To greet customers in a friendly, professional and courteous manner
To work within established procedures for each service request including logging, processing and progress chasing enquiries, adhering to service level agreements and quality standards to maximise customer satisfaction
To maintain electronic and written records of letters and forms received, information given, services requested and complaints made, to ensure accuracy of information and efficiency when dealing with customers
In conjunction with Service Advisor/Senior Service Advisor, to encourage feedback on services provided and recognise the changing needs of the service, and make recommendations to the Service Manager/Depot Manager for service improvement
To undertake general administrative duties to ensure the smooth flow of work within the Customer Service Reception
To assist the Service Advisor/Senior Service Advisor to give repair estimates and price quotations and offer repair suggestions
To obtain customer authorisation and order numbers
Training:Business Administrator Level 3 Apprenticeship Standard:
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college
The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly
Training Outcome:
This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Ford and Slater has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed
Employer Description:The company was founded in 1928 and has a distinguished history as a franchised commercial vehicle dealer. Ford & Slater was acquired by Peter Strevens in 1991 and the Directors of Ford & Slater comprise Strevens family members and other senior managers. Certain key milestones in recent years include the following: •Over £10 million invested in new dealerships in the last ten years •Eleven dealerships across the East Midlands and East of England, over 525 employees •Seven ATFs across the group •Winner of the Motor Transport Apprenticeship of the Year Award in 2018 •Winner of the PACCAR Financial International Dealer of the Year in 2018 •Noden Truck Centre was acquired in January 2019 •Winner of Retail Sales of the Year in 2018 •Winner of DAF's International Dealer of the Year 2020 As a privately-owned company we take a long-term view. The Company owns the majority of its dealerships, profits have been re-invested since 1991 and security of employment is very important. Our Mission Statement is to exceed our customer’s expectations by offering high quality transport services in an ethical manner at competitive prices. We will achieve this by utilising the synergies within our dealership group, offering innovative solutions and a “one-stop shop” provided by highly motivated and skilled long-term employees, reinvesting profits to provide modern, safe premises. DAF Trucks is our only truck manufacturer relationship, consequently our interests are wholly aligned with DAF Trucks unlike other dealers with competing manufacturer relationships. DAF Trucks is a subsidiary of PACCAR Inc, the worldwide quality leader in the design and manufacture of premium light, medium and heavy-duty commercial vehicles.Working Hours :Days and shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
To effectively achieve the following core responsibilities of the Contact Centre:
Handling all relevant customer interactions, through phone, email and live chat, which includes booking appointments for maintenance and repairs
Resolving customer queries and complaints
Remote troubleshooting, utilising problem-solving skills and persuasive communication
Capturing, maintaining, and ensuring the quality of customer data within our databases
To have contact with internal and external customers
Collaborating within your team and other supporting departments to ensure outstanding customer service and enhance networking
To provide ‘World Class’ Customer Service by identifying needs, offering solutions, and resolving queries efficiently
To work in line with our company vision “Warming lives, protecting our future"
Participate in training and development activities to enhance your skills and knowledge
Follow company policies and procedures to maintain service quality and compliance
Training:Formal training is delivered at HWGTA, located in Worcester (WR4 9GN).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and well-being, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Level 2 Customer Service qualification.
There is also a five-day team building residential trip that is held in the spring of each year.Training Outcome:Potential opportunity for a Customer Service Advisor on completion on apprenticeship. Shadowing opportunities to be arranged during your apprenticeship to explore avenues for progression within the company beyond the initial apprenticeship.Employer Description:Formed in 1962 in Worcester. Worcester, Bosch Group has had many transformations during its history, growing from a small engineering works to the market leader in boilers in the UK that it is today.
In 1992 Worcester heat systems joined the Bosch Group to become an important element of Europe's premier domestic heating equipment company.
https://www.worcester-bosch.co.uk/about/historyWorking Hours :8.00am - 5.00pm Monday, Tuesday, Wednesday, Thursday and 8.00am - 4.00pm Friday, including 1-hour lunch break unpaid.Skills: Communication skills,IT skills,Problem solving skills,Team working,Initiative,Written skills,Numeric skills,Forward thinking,Ability to work under pressure,Flexibility,Punctuality,Excellent attendance,Customer orientated,Reliable,Dedicated,Self motivated....Read more...
Customer Service Administrator
Location: Poole
Salary: up to £30,000 per annum DOE
Hours: Monday Friday 8:30am 5:30pm (early finish Friday)
FREE onsite parking
Our client is looking for an experienced Customer Service Administrator to join their team on a permanent basis. You will be managing the relationships for the company, as well as dealing with enquiries, processing orders and supporting various teams.
Duties:
- Handle inbound phone calls, providing courteous and effective assistance to customer enquiries
- Responsible for organising the inboxes, and distributing the workload within the team
- Customer relationship building via phone and email
- Build technical product knowledge through internal training to confidently support customers with product selection and usage advice
- Sourcing and negotiating quotations
- Process customer orders promptly using the companys CRM system
- Ensuring all communications is correctly logged and kept up to date in the CRM system
- Assist the Sales team with general administrative duties when needed
- Continually reach out to customers to gain insights and feedback about the service
Skills:
- Excellent communication and administrative skills
- Ability to build relationships through various platforms
- Have a can do and positive attitude
- Previous sales administrative experience would be desirable but not essential
- Be a pro-active team player, with the ability to prioritise workload efficiently
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or apply now!....Read more...
My client is seeking a motivated and professional Customer Relations Manager to join their ever expanding commercial cleaning business. This role is critical in connecting their back-of-house operations. You’ll be the key point of contact ensuring that service quality, client needs, and operational execution align seamlessly across all cleaning contracts.Requirements:
Experience in customer service or client management within commercial cleaning or a related industryExcellent communication skills, both written and verbalStrong ability to interpret cleaning schedules, audits, and service reportsProven track record in managing service expectations and resolving client concerns
Responsibilities:
Liaise between operations staff and management to ensure service standards are metCommunicate client feedback and service requirements to the operations team clearly and effectivelyProvide regular reporting to the Director on client satisfaction, service performance, and contract updatesAssist in resolving service issues quickly to maintain strong client relationship
For more info please reach out to Joe at COREcruitment dot com....Read more...
Service Advisor Salary: £30,000 Per Annum Hours: Monday to Friday, 08:00–17:30 (including rotating Saturday mornings) Working Hours: 45 hours per week Location: Brighouse
Company Overview: Our client, a globally recognised Commercial Main Dealer, is expanding their department at their Brighouse depot. They are seeking a skilled and motivated Service Advisor to join their team.
Key Responsibilities of our Advisor:
Accurately write repair orders for customer vehicles
Monitor progress of repairs and keep customers informed throughout the process
Promote and up-sell aftersales services and products
Manage schedules to ensure the workshop operates at full productivity
Maintain excellent customer satisfaction and communication
Requirements of our service advisor
Strong communication and customer service skills
Kerridge system experience is highly desirable
Positive attitude with a strong work ethic
Self-motivated and team-oriented
A technical or mechanical background is a significant advantage
Motor trade experience is essential
Benefits for our service advisor:
Competitive salary
Opportunity to work with a prestigious global brand
Supportive team environment and potential for career growth
If you're passionate about delivering top-quality service and are ready to take the next step in your automotive career, apply today to join a leading name in the commercial motor industry.
If you are interested in this advisor role, please apply now or contact Grace at E3 Recruitment....Read more...
