An exciting opportunity has arisen for a Field Service Engineer, based in the South East of England to work for a company delivering industry leading IoT solutions.
The Field Service Engineer, based in South East England, will report into the Technical Operations Manager and will be required to operate with a high degree of autonomy whilst working against pre-defined work schedules.
Key Responsibilities and Accountabilities
Installation and corrective maintenance of all company Leisure products on customer sites in accordance with agreed service level agreements.
Develop strong relationships with key personnel at customer sites (Owners / General Managers / Sales Managers / Administrators / Security Teams).
Proactively manage weekly schedules ensuring that customers are delivered the optimum service.
Identification, survey installation and maintenance of infra-structure on new and existing customer sites.
Provide national emergency breakdown cover.
The Field Service Engineer, in South East UK will be willing and able to undertake extensive travel within the UK, therefore a current driving license that is valid in the UK is essential.
APPLY NOW for the Field Service Engineer Job opportunity based in South East England by sending your CV to rdent@redlinegroup.Com.....Read more...
Welcome and assist customers in person and over the phone in a professional manner
Book in vehicles for service and repairs, managing workshop schedules effectively
Liaise with technicians to ensure timely updates and accurate information for customers
Prepare job cards, estimates, invoices, and ensure compliance with company and manufacturer procedures
Maintain accurate records of customer interactions and service history
Provide a high standard of customer care and help drive service department performance
Training:This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.Training Outcome:The most immediate post-apprenticeship role is that of a fully qualified Service Advisor. In this capacity, the individual assumes full responsibility for managing customer service interactions, workshop coordination, and vehicle service lifecycle documentation. This role often serves as the foundation for more advanced career development within the aftersales function.Employer Description:Ford & Slater is one of the UK’s largest DAF Truck dealer groups with 16 locations across the UK employing over 800 staff whilst remaining a family run business. Specialising in the maintenance and repair of DAF Heavy Goods Vehicles (HGVs), with a rich history and a commitment to excellence, Ford & Slater is the ideal place to launch a rewarding career in the heavy vehicle industry.Working Hours :Monday to Friday
8:00am to 16:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
Premier Seeds are currently seeking a Customer Service Apprentice to deliver outstanding service and support to customers across a range of channels. The customer service apprentice will work closely with Sorina on a day-to-day basis to handle customer queries, process commercial orders, and ensure a smooth and positive experience for every customer.
Customer communication will take place across:
Digital Channels (Social Media Messages on Instagram and Facebook)
Email
Potentially Telephone (not a service they offer today)
As well as supporting customers across our key sales platforms:
Amazon
Ebay
The role will involve providing accurate information, resolving issues efficiently, and maintaining a professional and friendly approach to help drive customer satisfaction and loyalty.
Responsibilities:
Respond promptly to customer enquiries via email, phone, and social media in line with business requirements
Process commercial customer orders accurately and efficiently
Provide product information and guidance to help customers make informed purchasing decisions
Monitor Amazon and eBay messages to ensure timely and professional responses
Assist with maintaining online reviews and ratings by replying to Trustpilot reviews
Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience
In addition, this is a small business and from time to time during the busy season the customer service apprentice may be required to support the operational side of the business in printing orders, packaging or dispatch.Training:
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience
You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification
Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021
The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential
Training Outcome:
This is a brand new role and the company have ambitious plans for growth
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:Premier Seeds Direct was started in 2007 borne out of the frustration with large seed growers, providing limited selections, poor quality and restrictive pricing. The business has developed a great range of products at fair prices and has grown from the kitchen table to a small unit employing 18 people outside Salisbury.
The business has recently undergone a buy out and Phil Redman has taken the lead in the business and is looking to convert the strong foundations into a key competitor in the seed market.
The business has a loyal customer base and a fantastic value proposition so this is an incredibly exciting time to be on board. As a family run business, they have maintained the friendly, family feel as they have grown. They are a small, supportive team who value new ideas.
In addition to a competitive salary, you can look forward to the following:
• Pension Scheme
• 20 days annual leave (+ 8 bank holidays)
• Casual Dress code
• On-site parking
You will also be supported and mentored by Phil or Zoe as well as being supported through your training with Professional Apprenticeships.Working Hours :Monday - Friday, 9.00am - 5.00pm or 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Service Engineer – Automotive Equipment
£28-30k Basic + Bonus (typically upwards of £350 per month) + Company Van + Pension + Healthcare + Tax-free lunch allowance of £5 per day + Monday to Friday working
Location: Field-based – Southern UK
Ideal locations include Milton Keynes, Luton, Oxford, Banbury, Cheltenham, Gloucester, Reading, Swindon, High Wycombe, Slough, Newbury, Bath, Bristol, Chelmsford, Basildon, Colchester, Ashford, Maidstone, Tonbridge.
Join a market-leading automotive equipment brand as a Service Engineer – enjoy premium training, a family-feel team, and the security of a global leader.
An exciting opportunity has arisen for an experienced Service Engineer with knowledge of Mechanical, Electrical and Hydraulic engineering to join a market-leading and highly respected brand supplying premium capital equipment to the automotive sector.
Renowned as the UK’s number one in their field, this company boasts a long-standing team, a well-established client base, and a strong pipeline of future business. This is the ideal role for an experienced field-based service engineer who is comfortable in a customer facing role that requires you to think on your feet and actively solve problems.
Whether you’re from a bodyshop equipment or garage tools, or technical capital equipment background across agricultural, construction, off-highway, marine, mining and commercial vehicle…we’d love to hear from you!
An absolute must for this role is the ability to travel throughout the South of England with overnight stays, flexibility is essential for this role. In return, you will be joining a Global business, the UK team has a family-feel where your contribution is genuinely valued.
The Role:
Driving the servicing and calibration needs, installations and support of equipment through visiting customer’s locations throughout Southern England.
Execute and develop service and sales needs and opportunities in the UK Market.
Product and solution demonstrations in cooperation with the Technical Sales Representative.
Installation of equipment and start-up training to deliver customer satisfaction.
Undertake service, warranty and calibration activities according to service bulletins and instructions.
Administration of service activities, update the CRM system and engage fully in regular internal meetings.
Actively work to increase the service, training and repair business potential at the customer’s site.
The Candidate:
Competent experience within mechanical and electronic and hydraulic engineering.
A proven background in a service engineer role, ideally this will be field based.
Our ideal candidate will have good technical knowledge of the collision repair industry and car manufacturing requirements; however, we are open to candidates that have a service background in allied sectors such as capital equipment, agricultural, construction, off-highway, marine, mining and commercial vehicle.
Sound understanding of health and safety requirements around the workplace.
Customer focussed and able to deliver on promises.
Hold a full UK driving license.
Personal situation that allows extensive travel within the UK.
Personal Attributes:
Self-motivated, self-learner, driven by RCI (Rapid continuous improvement).
Self-driven, with the ability to organise yourself to meet logistical challenges, efficiency needs, effective in time management and able to work to deadlines.
Good organisational skills.
Ability to represent the Brand in a positive way, according to our values and ethics.
First-class attention to detail with the desire to provide premium customer service.
Apply in Confidence: To apply for this Service Representative (Mechanical, Electrical and Hydraulic) role, please send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd. For a confidential chat, call Kayleigh directly on 07908 893621.
Job Reference: 4288KB Service Engineer – Automotive Equipment....Read more...
Service Engineer – Automotive Equipment
£28-30k Basic + Bonus (typically upwards of £350 per month) + Company Van + Pension + Healthcare + Tax-free lunch allowance of £5 per day + Monday to Friday working
Location: Field-based – Southern UK
Ideal locations include Milton Keynes, Luton, Oxford, Banbury, Cheltenham, Gloucester, Reading, Swindon, High Wycombe, Slough, Newbury, Bath, Bristol, Chelmsford, Basildon, Colchester, Ashford, Maidstone, Tonbridge.
Join a market-leading automotive equipment brand as a Service Engineer – enjoy premium training, a family-feel team, and the security of a global leader.
An exciting opportunity has arisen for an experienced Service Engineer with knowledge of Mechanical, Electrical and Hydraulic engineering to join a market-leading and highly respected brand supplying premium capital equipment to the automotive sector.
Renowned as the UK’s number one in their field, this company boasts a long-standing team, a well-established client base, and a strong pipeline of future business. This is the ideal role for an experienced field-based service engineer who is comfortable in a customer facing role that requires you to think on your feet and actively solve problems.
Whether you’re from a bodyshop equipment or garage tools, or technical capital equipment background across agricultural, construction, off-highway, marine, mining and commercial vehicle…we’d love to hear from you!
An absolute must for this role is the ability to travel throughout the South of England with overnight stays, flexibility is essential for this role. In return, you will be joining a Global business, the UK team has a family-feel where your contribution is genuinely valued.
The Role:
Driving the servicing and calibration needs, installations and support of equipment through visiting customer’s locations throughout Southern England.
Execute and develop service and sales needs and opportunities in the UK Market.
Product and solution demonstrations in cooperation with the Technical Sales Representative.
Installation of equipment and start-up training to deliver customer satisfaction.
Undertake service, warranty and calibration activities according to service bulletins and instructions.
Administration of service activities, update the CRM system and engage fully in regular internal meetings.
Actively work to increase the service, training and repair business potential at the customer’s site.
The Candidate:
Competent experience within mechanical and electronic and hydraulic engineering.
A proven background in a service engineer role, ideally this will be field based.
Our ideal candidate will have good technical knowledge of the collision repair industry and car manufacturing requirements; however, we are open to candidates that have a service background in allied sectors such as capital equipment, agricultural, construction, off-highway, marine, mining and commercial vehicle.
Sound understanding of health and safety requirements around the workplace.
Customer focussed and able to deliver on promises.
Hold a full UK driving license.
Personal situation that allows extensive travel within the UK.
Personal Attributes:
Self-motivated, self-learner, driven by RCI (Rapid continuous improvement).
Self-driven, with the ability to organise yourself to meet logistical challenges, efficiency needs, effective in time management and able to work to deadlines.
Good organisational skills.
Ability to represent the Brand in a positive way, according to our values and ethics.
First-class attention to detail with the desire to provide premium customer service.
Apply in Confidence: To apply for this Service Representative (Mechanical, Electrical and Hydraulic) role, please send your CV to Kayleigh Bradley, Senior Recruiter at Glen Callum Associates Ltd. For a confidential chat, call Kayleigh directly on 07908 893621.
Job Reference: 4288KB Service Engineer – Automotive Equipment....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stockroom and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion, apprentices will be eligible to apply for supervisor roles as and when they become available.Employer Description:Sutton park Motor Company
Over the last 30 years, Sutton Park Group has grown into one of the Midlands best privately owned car dealership groups, selling in excess of 5,000 vehicles per year, with 7 locations across the Midlands, representing 3 manufacturers, Renault, Dacia and Kia.
Sutton Park Group has always strived to exceed expectations by providing the highest quality and standard of service to all of our customers. The Company's Philosophy is one of continual improvement of service and all of our highly trained staff are encouraged to contribute.Working Hours :Monday - Friday, full-time (40-hrs per week).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
We are looking for two temporary Customer Service Administrators for an immediate start to join a company in Banbury for a very busy peak period. The roles are temporary for up to four weeks with any hourly rate of £13.00 - £14.00 an hour, 37.5 hours a week, Monday to Friday 8.30 am to 4.30 pm. There is the potential for the roles to go permanent with term time only hours.
Key Responsibilities for the Customer Service Administrator Role:
Taking inbound calls from customers
Offering first class customer service over the phone
Creating quoteson the CRM system
Keeping the database updated
General admin support, data entry
Key Skills Required for the Customer Service Administrator Role:
Excellent telephone manner
High levels of customer service
Excellent administration skills
Organised, used to working to deadlines
Confident communicator
Work well under pressure and able to multitask
Adaptable in a changing environment
Strong IT skills
Able to work on own initiative
What's in it for you?
An hourly rate £13.00 to £14.00 an hour 37.5 hour week
Paid weekly, a week in arrears
Up to four weeks assignment with an immediate start
Potential to go permanent with term time only hours
Working as part of a supportive and collaborative team
8.30 am to 4.30 Mon – Fri with 30 mins for lunch
....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
? Act as primary contact for customers, managing bookings and providing workshop updates.
? Maximise workshop efficiency by scheduling jobs and upselling additional services.
? Process repair authorisations, warranty claims and accurate invoicing.
? Maintain vehicle service records and ensure parts are ordered promptly.
? Conduct pre- and post-service customer communications to ensure satisfaction.
? Keep reception area presentable and comply with all health & safety standards.
? Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
? Previously worked as a Service Advisor or in a similar role.
? Ideally have experience working with HGV or light commercial vehicles.
? Basic technical knowledge of commercial vehicles.
? Strong customer service and communication skills.
? Ability to multitask in a fast-paced environment.
Shifts:
? Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
? 1 in 3 Saturday mornings: 7:00am - midday
What's on offer:
? Competitive salary
? 30 days holiday including bank holidays
? Employer Statutory Pension Scheme
? Free Class IV MOT per year
? Mental Health First Aiders
? Referral bonus if you introduce your technician friends (£1500!)
? Paternity pay - Full 2 weeks pay
? Personal Accident Scheme
? Corporate uniform provided
? Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important In....Read more...
A word-class provider of materials testing technologies is looking for a Technical Sales Manager to nurture existing accounts and drive sustainable growth. You will work closely with the service and customer experience teams to maintain strong client relationships, identify business opportunities, and deliver exceptional service.
Responsibilities:
Build and grow trusting relationships with key accounts.
Manage large accounts and contract renewals, including upselling services.
Coordinate account reviews and ensure proposals are accurate and timely.
Identify new business opportunities and recover past customers.
Collaborate with sales teams to implement local and global business strategies.
Maintain accurate business management systems and contribute to process improvements.
Skills and Competencies:
Strong technical sales and contract negotiation skills.
Ability to manage key accounts and build long-term relationships.
Excellent communication skills in English (written and verbal).
Customer-focused, proactive, and organized.
Team player with the ability to work independently.
Qualifications and Experience:
Relevant experience in technical sales or account management.
Proven track record of selling profitable service products.
Strong business development and financial understanding.
Full UK driving license.
Additional Info:
Office and field-based role (up to 60% travel).
Performance measured through KPIs such as customer satisfaction, contract renewals, and service delivery metrics.
....Read more...
A word-class provider of materials testing technologies is looking for a Technical Sales Manager to nurture existing accounts and drive sustainable growth. You will work closely with the service and customer experience teams to maintain strong client relationships, identify business opportunities, and deliver exceptional service.
Responsibilities:
Build and grow trusting relationships with key accounts.
Manage large accounts and contract renewals, including upselling services.
Coordinate account reviews and ensure proposals are accurate and timely.
Identify new business opportunities and recover past customers.
Collaborate with sales teams to implement local and global business strategies.
Maintain accurate business management systems and contribute to process improvements.
Skills and Competencies:
Strong technical sales and contract negotiation skills.
Ability to manage key accounts and build long-term relationships.
Excellent communication skills in English (written and verbal).
Customer-focused, proactive, and organized.
Team player with the ability to work independently.
Qualifications and Experience:
Relevant experience in technical sales or account management.
Proven track record of selling profitable service products.
Strong business development and financial understanding.
Full UK driving license.
Additional Info:
Office and field-based role (up to 60% travel).
Performance measured through KPIs such as customer satisfaction, contract renewals, and service delivery metrics.
....Read more...
A leading provider of industrial equipment is looking for a Customer Support and Aftersales Specialist to enhance client experience and drive business growth.
Key Responsibilities:
Win back lost business, convert competitor accounts, and promote service contracts.
Build trust with clients, understand their needs, and recommend tailored solutions.
Manage renewals, process inquiries, and support field service operations.
Handle quotes, maintain service records, and ensure smooth contract renewals.
Lead projects, mentor junior staff, and contribute to team initiatives.
Requirements:
Office-based qualification or apprenticeship (business training preferred).
Four years of aftersales or customer support experience.
Strong communication, organisation, and problem-solving skills.....Read more...
A leading provider of industrial equipment is looking for a Customer Support and Aftersales Specialist to enhance client experience and drive business growth.
Key Responsibilities:
Win back lost business, convert competitor accounts, and promote service contracts.
Build trust with clients, understand their needs, and recommend tailored solutions.
Manage renewals, process inquiries, and support field service operations.
Handle quotes, maintain service records, and ensure smooth contract renewals.
Lead projects, mentor junior staff, and contribute to team initiatives.
Requirements:
Office-based qualification or apprenticeship (business training preferred).
Four years of aftersales or customer support experience.
Strong communication, organisation, and problem-solving skills.....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:Sutton park Motor Company
Over the last 30 years, Sutton Park Group has grown into one of the Midlands best privately owned car dealership groups, selling in excess of 5,000 vehicles per year, with 7 locations across the Midlands, representing 3 manufacturers, Renault, Dacia and Kia.
Sutton Park Group has always strived to exceed expectations by providing the highest quality and standard of service to all of our customers. The Company's Philosophy is one of continual improvement of service and all of our highly trained staff are encouraged to contribute.Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Customer Account Manager - Managed Services
Location: Manchester (Hybrid working, 3 days office, 2 days home)
Salary: to £28-30k Dep on experiences + £8-10k Commission + Bens
Our client, an expanding and dynamic provider of managed services is looking to recruit a Customer Relationship Manager to join their customer excellence and account management team
Main purpose of Role:
Working closely with the named Account Directors across a nominated Account Roster and the broader business functions to support the creation of the best possible Customer Experience, Retention of Annual recurring revenues and incremental Account spend.
As part of the overall engagement, support the Account Directors in working to drive cross sell and upsell opportunities to broaden the company’s footprint and wallet share within each account, work with the account teams to identify opportunities and deliver the overall Account Plans and objectives.
Within their own named accounts, work to ensure retention of the recurring revenues, development of incremental and X-sell opportunities to deliver incremental gross margin.
Achieve incremental GM targets and revenue retention targets,
SCOPE OF RESPONSIBILITIES
Take a leading role supporting the Account Director within named Accounts on run rate business. Work working closely with the team to bring new contacts and opportunities to light through close customer management.
Engage directly in their own named accounts drive growth and ensure the retention of the support renewal and recurring revenues. Continue to develop incremental opportunities by identifying cross – sell and upsell prospects to generate additional gross margin.
Compiling customer quotations and processing orders.
Work closely with the service delivery team to ensure both continuous service improvement and the evolution of services
Support the account team in understanding the wider customer requirements, objectives and business drivers. Providing a highly professional service to customers at all times.
Ensure the in-house CRM system (Salesforce) is maintained and kept up to date.
Maintain a good knowledge of the portfolio, this includes participating in sales enablement training and engaging with vendors on Opportunities
Person Specification
Technical Profile
• Experience in UCC, UCaaS, CCaas, Network Infrastructure, Secure Operations and CX solutions within Public Sector and/or Private Enterprise customers
• A good understanding of mobile and WAN
• Demonstrable ability to achieve targets from account management activities
• Experience of working with field account managers to generate additional contact points and opportunities
Traits and Behaviours
• Focus on customers – committed to providing the best service to our customers in all that they do
• Working Together – Working co-operatively with colleagues, customers, partners and suppliers. Gains support from others. Relationship driven and ‘human.’
• Can Do Attitude – Takes personal responsibility for getting things done
• Growth – Proactively seeks ways to improve and grow the business
Personal Attributes/Skills
• Excellent customer service and communication skills
• Customer focused, proactive, collaborative, can do approach
• Good commercial acumen, highly goal orientated/achievement driven with the ability to deliver at pace.
• Technically oriented with a natural curiosity and ability to quickly develop an understanding of current and future trends in business technologies and the business and portfolio.
• Self-motivated
• Ability to work under pressure
Apply now for full details
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Work independently but also operate as an effective team member
Ordering and managing delivery of parts
Replacing simple parts
Solving complex faults with the use of diagnostic methods and equipment
Test the function of repaired and fitted components
Maintenance of tools and the workshop
Training:Working towards completing Level 3 Vehicle Service and maintenance Technician Apprenticeship Standard. Work based learning with attendance at Hertford Regional College once per week to complete the knowledge, skills and behaviour units.Training Outcome:There will be opportunities for progression and a permanent position subject to performance.Employer Description:Auto Service is a family business, one owner, one location. We focus on one customer at a time. We promise to give the best service at competitive prices and warranty all our work. Our company strives on the best customer service we can offer.Working Hours :Monday to Friday, 8:30am to 5:30pm.
Alternate Saturdays, 8:30am to 1.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Motivated,Adaptable....Read more...
Optical Assistant / Optical Customer Service Advisor – Milton Keynes Full Time | Basic Salary £24,654.38 + £2,880 Bonus | Excellent Benefits
Zest Optical are working alongside a leading optical lens manufacturer to recruit an Optical Assistant / Customer Service Advisor at their Milton Keynes site.
This role is ideal for an experienced Optical Assistant who enjoys building relationships with patients and colleagues, but is now looking to move into a customer service role within optics. You’ll be working with a premium brand known for supplying high-quality ophthalmic lenses to independent opticians across the UK.
Optical Customer Service Advisor – Key Responsibilities
Handle incoming enquiries from opticians regarding pricing, product availability, and lead times
Build professional relationships with customers, ensuring their needs are understood and met
Receive and process orders accurately via phone, email, and online systems
Make proactive calls to keep customers informed and promote relevant products and upgrades
Recommend product promotions and special offers to customers over the phone
Contribute to departmental targets, promotions, and incentives
Requirements
Previous experience as an Optical Assistant, Optical Advisor, or in a similar optical role (essential)
Basic practical knowledge of optics, lenses, and frames
Previous customer service experience
Confident using Microsoft Office applications and customer/order management systems
Strong attention to detail with the ability to process orders accurately and efficiently
Excellent verbal and written communication skills
Personable, professional, and proactive in approach
Key Benefits
Basic Salary: £24,654.38 (in line with National Living Wage)
Bonus: £2,880 per annum
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (paid as overtime)
Bi-weekly rota:
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback on health checks (dental, optical, etc)
Access to Employee Assistance Programme
Excellent training and career development opportunities
If you are an Optical Assistant looking for a new challenge away from the shop floor but still within the optical industry, this could be the ideal next step in your career.
Apply Now
If you’re an Optical Assistant ready for a new challenge in a professional and supportive environment, click Apply Now to take the next step in your optical career.....Read more...
We're looking for a motivated and detail-oriented individual to join our Accounts & Customer Service team as an Apprentice. This is a fantastic opportunity to gain hands-on experience across two vital departments within the business.
You'll be involved in a variety of essential tasks that support the smooth day-to-day operations of our company — from handling customer queries to assisting with financial data processing.
You’ll be working closely with both the Accounts and Customer Service teams, giving you the chance to develop a strong foundation in administrative, customer service, and basic accounts functions.
Day-Day Responsibilities:
Maintain high attention to detail when carrying out tasks in the Accounts team, ensuring all data is processed accurately
Handle inbound and outbound calls to support both clients and internal teams with professionalism and a helpful attitude
Report any errors or irregularities promptly to the appropriate team members or supervisors
Contribute proactively to the team by suggesting improvements to systems and processes
Act as a first point of contact for customers, delivering a friendly and efficient service at all times
Training:
On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship Level 3 Qualification
Training Outcome:
There is a possibility of a full time role at the end of the apprenticeship
Employer Description:DD Payroll, part of the charity Disability Direct, specialises in making payroll easy for people with disabilities who employ carers. Unlike typical payroll services, DD Payroll isn’t about profit - it’s about providing personal, one-on-one support. Rooted in charity values, they have extended their service to offer a caring, reliable, managed payroll solution specifically for the care and non-profit sectors. With their deep expertise in payroll compliance and dedication to high ethical standards, DD Payroll is where personal service meets purpose.Working Hours :Monday - Thursday, Shifts to be confirmed.Skills: Attention to detail,IT skills,Organisation skills,Communication skills....Read more...
The Job
The Company:
A global leader in the design, installation and servicing of lifts and escalators.
Over 75 years of expertise in engineering, safety and reliability.
Strong focus on sustainability, compliance, and customer trust.
Inclusive, forward-thinking culture offering long-term careers.
Proven track record supporting high-profile customers worldwide.
Benefits of the Lift Service Engineer (x2):
£45k–£50k basic salary depending on experience.
Overtime paid at x1.5 and x2 for Sundays.
Call-out rota (1 in 4) with weekday (£40) and weekend (£65) standby allowance.
25 days holiday plus bank holidays.
Company van, phone, and pension after 6 months.
Long-term career development opportunities with a global business.
The Role of the Lift Service Engineer (x2):
Service and maintain a portfolio of passenger lifts across a key retail account (400 units).
Deliver fault finding, breakdown repair, and routine servicing.
Ensure compliance with safety standards and company policies.
Work Monday–Friday, 8am–5:30pm, with participation in call-out rota.
Provide excellent customer service, ensuring first-time fix rates are maximised.
The Ideal Person for the Lift Service Engineer (x2):
NVQ Level 3 in Lift Engineering (or equivalent).
At least 5–6 years’ experience working on lift servicing.
Strong technical skills and problem-solving ability.
Excellent communication and customer service focus.
Flexible to cover call-out rota and overtime when required.
If you think the role of Lift Service Engineer (x2) is for you, apply now!
Consultant: Sarah Dimmock
Email: sarahd@otrsales.co.uk
Tel no.: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
An opportunity has arisen for aMobile Refrigeration & Air Conditioning Engineer to join a well-established company, providing specialist repair and maintenance services within the transport refrigeration and vehicle air conditioning sector.
As a Mobile Refrigeration & Air Conditioning Engineer, you will be carrying out servicing, repairs, and diagnostics on vehicle refrigeration and air conditioning systems. You will be operating remotely, providing services throughout the Midlands.
This full-time role offers salary range of £40,000 - £45,000 and benefits. You will work across the East Midlands and can be based at any location within the region
You will be responsible for:
? Managing van stock to ensure efficient service delivery.
? Completing daily safety checks on the company vehicle.
? Liaising with management regarding job scheduling, downtime, and customer orders.
? Accurately completing paperwork and digital job records for invoicing and compliance.
? Supporting apprentices or trainee engineers when required.
? Maintaining excellent customer service and always representing the company professionally.
What we are looking for:
? Previously worked as a Mobile Refrigeration Engineer, Transport Refrigeration Engineer Vehicle Air Conditioning Engineer, Mobile AC Engineer, Refrigeration & AC Engineer, Transport AC Engineer, HGV Refrigeration Engineer, Vehicle Refrigeration Technician, Mobile Refrigeration & AC Engineer, Air Conditioning Service Engineer, Refrigeration Service Engineer, Mobile HVAC Engineer, Commercial Vehicle AC Technician, Mobile Refrigeration Technician, Vehicle AC & Refrigeration Engineer, HGV AC & Refrigeration Technician or in a similar role.
? Experience in Refrigeration, Air Conditioning, or Mechanical Engineering.
? F-Gas certification.
? C&G qualification or equivalent in an Engineering discipline.
? IT literacy, including Microsoft Office and handheld PDA systems.
? Strong customer service and communication s....Read more...
As an Ingenuity Customer Service Apprentice, you’ll be the first point of contact for our valued customers, assisting with a wide range of enquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.
Key Responsibilities:
Working across multiple channels including emails, phones, live chat and social media
Work towards achievable department targets while maintaining high level quality at each point of contact
Engaging with customers daily in a polite, professional manner
Assisting customer with all queries regarding product advise and general customer service queries
Collaborate with team members and different departments to enhance overall customer service
Utilise ongoing training to deepen product knowledge and deliver top-notch service
Other Perks:
Free Breakfast and Lunch onsite every day for all apprentices
Free onsite parking
Save up to 12% on the cost of personal tech through our salary sacrifice scheme
Up to 50% staff discount on THG brands
Access face-to-face and virtual appointments with our in-house GP
Access our in-house CBT therapist
Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa
State-of-the-art on-site gym at our Manchester Offices
Access to our on-site physio
On site Dentist to make appointments for routine check ups, emergency appointments and more
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:THG Ingenuity support 100's of different brands across all areas of the retail and e-commerce industry, meaning no two days are ever the same! Some of our most well known household names are Look Fantastic, My Protein, Cult Beauty and many more. An apprentice here will have the opportunity to learn all about the brands, and what it takes to provide a customer experience like no other. All of our apprentices will be mentored and guided by some of the most experienced and knowledgable managers in the field, learning everything from the basic queries to providing specialised advice and guidance across all of our brands and websites. We provide brand training and product education across all areas meaning our customer service advisors understand how we don't just provide a basic response to customers, but a world class experience which ensures their retention and loyalty with us and all of our brands.Working Hours :Shifts To Be Confirmed (Monday-Sunday 7.00am - 10.00pm on a 3 week shift rotation. Includes working 1 in 3 weekends)Skills: Organisation skills,Customer care skills,Communication skills,IT skills....Read more...
