Our client is seeking an ICT Service Desk Manager to lead a team of six 1st Line Engineers, ensuring the delivery of high-quality, customer-focused IT support services across the organisation. This role oversees daily Service Desk operations, manages performance, and drives continuous improvement, with a strong emphasis on the effective use of ServiceNow for incident, request, and change management. This is an excellent opportunity for an experienced Service Desk Team Leader ready to step up into a managerial role, or for an established Service Desk Manager looking for a new challenge. The ideal candidate will have proven leadership skills, hands-on experience with ServiceNow in a busy support environment, and a solid understanding of ITIL processes. Key responsibilities include managing daily operations such as ticket triage, workload distribution, and shift planning, as well as acting as the escalation point for complex incidents. The manager will monitor service desk performance, champion a customer-first approach, and ensure compliance with ITIL-aligned processes, security standards, and audit requirements. They will also work closely with Infrastructure, Field Support, and Applications teams to deliver seamless service and maintain effective communication with stakeholders across the business. The role further involves maximising the value of ServiceNow through workflow improvements, reporting, and automation, while also promoting knowledge sharing, self-service adoption, and the development of support documentation. Candidates should be educated to A Level standard and bring at least three years of experience in a service desk leadership capacity. Strong communication skills, attention to detail, accountability, and the ability to align service delivery with business goals are essential. Integrity and a commitment to continual improvement underpin success in this role.InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of age, disability, gender, religion/belief, race, marriage, civil partnership, pregnancy, maternity, sex or sexual orientation. Please make us aware if you require any reasonable adjustments throughout the recruitment process.....Read more...
Customer Services CoordinatorFlexible shift patternsLiverpool, Estuary Business Park – Free onsite parking Full-Time – On-site Salary: £26k – 28k (DOE) + Performance bonusHours: Tyrenet are looking to increase their coverage over a 24-hour period so there is some flexibility on shift patterns, we would appreciate if candidates could indicate their preferences for the following:
Early ShiftsDay ShiftsNightsWeekends
The ChallengeAs a Customer Services Coordinator at Tyrenet, you’ll play a vital role in delivering fast, reliable, and friendly, first-class service to our customers. You’ll be the first point of contact, supporting our 24/7 operations, powered by a dedicated team and a trusted network of tyre partners nationwide. We combine reliable customer service with operational excellence to deliver results for our clients across logistics, transport, and commercial vehicle fleets.The ApproachWe’re looking for someone who thrives in a fast-paced environment, is passionate about delivering excellent service, and enjoys solving problems under pressure. Using our internal systems, you’ll manage inbound calls, assess each situation, and coordinate the most appropriate solution through our trusted tyre partner network, keeping customers informed throughout.You’ll be part of a supportive, team-focused environment where attention to detail and customer care make a real difference.Key Responsibilities
Handle incoming calls from customers, providing reassurance and clear communicationUse internal systems to log and manage cases efficientlyCoordinate roadside assistance with external tyre partnersMonitor progress and keep customers updated throughoutClose cases and ensure accurate record-keepingSupport the Operations Manager and team with daily operational tasksIdentify opportunities to improve processes or service delivery
The CandidateWe’re looking for someone who brings:
Customer service experience (ideally in automotive, logistics, or another fast-paced environment)Strong communication skills with a calm, friendly approachConfidence under pressure and the ability to manage difficult conversations professionallyExcellent attention to detail and accurate case managementConfidence using IT systems and learning new toolsA proactive, team-oriented attitudeFlexibility to work occasional weekend shifts preferred.
Equity, Diversity & InclusionAt Tyrenet, we’re committed to creating an inclusive, respectful workplace where everyone can thrive. We welcome applications from people of all backgrounds and are proud to be an equal opportunity employer. INDHS....Read more...
This exciting role will cover customers and suppliers from across the globe, working with the Refrigerant Products Customer Service Team Leader across the full range of products and services and collaboratively with other teams such as logistics, transport engineering, operations and sales to maximise customer satisfaction. Throughout the apprenticeship you will learn how to effectively coordinate resources and handle customers’ enquiries, orders and returns, in an accurate and timely manner, ensuring our customer needs are met on time and in full. Manage the despatch and export of products to ensure S&OP plans are fully met, whilst ensuring full compliance with business requirements and various countries regulations and legislation.
Duties and responsibilities will include:
Use of IT systems to generate paperwork required to despatch orders/deal with stocks
Process customer enquiries and orders through to invoicing
Provide regular debt chasing feedback and ensure that customers are kept informed of the progress of their orders
Effectively handle all orders ensuring that customers’ needs are met and that product is received on time and in full and business reporting requirements are also met
Ensure orders are regularly reviewed with them against forecast for S&OP efficiency
Ensure customer complaints are handled efficiently and effectively by recording them and investigating them in the appropriate manner
Comply with all applicable regulations so that the business can deliver the requirements of our customers, whilst ensuring 100% compliance with legislation
Develop an understanding of our customers’ needs and expectations, to deliver excellent customer service
Maintain excellent communication with the service delivery team and with other business functions e.g. operations, commercial and finance. Ensure that there is seamless and effective open communication and that any boundaries are broken down in the interest of excellent customer service
Training:The successful candidate will follow a Level 3 programme and study towards a full Standard as a Business Administrator. This training will be structured and delivered by Cheshire College - South & West. Apprentices will be supported via an agreed training plan. The apprentice will receive regular visits with a dedicated assessor. The assessor will set individual learning tasks as part of the apprentice’s workplace training that will incorporate your daily roles and duties. You will also have a mentor within the Fluor and Energy Materials to support you with your studies and apprenticeship progress.Training Outcome:A full-time job is on offer following the successful completion of the apprenticeship. Candidates will be encouraged to pursue further training and develop their skills within the organisation.Employer Description:Fluor and Energy Materials is part of Orbia which is one of the world’s leading fluorspar producers. Its products are used in a vast range of applications including electric vehicles and energy storage, urban and rural infrastructure, indoor climate management, food and medicine refrigeration and even in treating respiratory conditions through the development of healthy and innovative low-GWP propellants for metered- dose inhalers. This opportunity is based at the company’s Ince site, in contemporary, stylish and modern offices, where there is a focus on medical grade fluorspar products and industrial refrigeration solutions. The welcoming and friendly Customer Service team work closely to look after long standing, global customers who rely on Fluor and Energy Materials’ advanced products.Working Hours :Monday to Friday 8am to 4pm (Flexi)Skills: Communication skills,Attention to detail,Organisation skills,Team working,Reliable,Work ethic,Polite....Read more...
Customer Engagement
Contacting customers regarding Quotes, discussing quotes, negotiating prices, and booking surveys.
Following up on previous quotes, reviewing and providing re-quotes if needed to secure new business.
Handling Palladio leads and sending Palladio quotations via email.
Engaging with retail customers in the showroom, answering queries, and providing quotations as required.
Assisting trade customers by providing supply-only quotes.
Answering inbound customer calls, booking surveys, handling servicing enquiries, and addressing complaints.
Making outbound calls to customers and suppliers to follow up on enquiries, quotes, and orders.
Quoting & Pricing
Processing and pricing quotations from incoming A&A Double Glazing sales emails.
Preparing Ash quotes and ensuring accurate pricing.
Managing plot pricing: requesting costings, pricing full plots, and emailing quotes to customers once costs are confirmed.
Handling Drutex door quotes, obtaining approvals, and placing orders.
Survey & Order Coordination
Booking surveys to ensure a consistent workflow for fitting jobs.
Assisting in obtaining prices and costings for surveyors and coordinating pricing discussions.
Assisting with job signoffs and ordering processes to maintain order accuracy and efficiency.
Supplier & Logistics Management
Liaising with suppliers for pricing, delivery dates, and product availability.
Chasing suppliers for updates on quotes and delivery schedules.
Assisting with receiving and checking deliveries of goods, including windows, doors and glass.
Training:Through a combination of online and in person visits to the workplace, you will be supported by your trainer/mentor to cover the required content for the business administration level 3 apprenticeship programme.
You will be assessed during your end point assessment through a knowledge test, project presentation and professional discussion. Training Outcome:Opportunity to stay within the team as a full-time employee upon successful completion of the apprenticeship programme. Employer Description:• Experience: Over 25 years of trusted service.
• Professional and Friendly Staff: From customer service to fitters, our team is professional and approachable.
• Expert Advice & Guidance: Our knowledgeable staff can assist with product selections for your home or business.
• Exceptional Service & Experience: We offer a personalized 1-2-1 service ensuring you are in safe hands throughout the process.
• Competitive Pricing: High-quality products at excellent prices, making us a true one-stop shop.
• 5 Star Service: Comprehensive support from start to finish and beyond, backed by our 5-star after-sales service.Working Hours :Monday to Friday, 8:30am to 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
We are looking for a highly organised Sales Administrator to join a small, dedicated team based onsite in Kidlington. The company are a global leading manufacturer of audio products. Providing first class response to customer and distributor enquiries and orders, working closing with the internal teams to ensure delivery on time. This role is pivotal within the business ensuring customer satisfaction throughout the process. The role is full time and permanent offering flexible start and finish times and a salary of between £26,000 and circa £28,000.
Key Accountabilities for the Sales Administrator:
Providing efficient processing of orders
Processing any returns accurately
Maintaining and updating customer database
Providing administration support to the sales, service and logistics teams
First line support for customer enquiries
Liaising with all internal teams on a daily basis
Providing first class customer service for customers throughout the process
Occasionally supporting shipping team with picking and packing
Key Skills Required for the Sales Administrator:
Experience of international trade and export
Knowledge or ERP/MRP systems
Confident communication skills
High levels of customer service over the phone and via email
A confident self-starter able to prioritise workload
Highly organised administration skills with meticulous attention to detail
Adaptable in a changing environment
Excellent computer skills
What’s in it for You?
Salary of between £26,000 and circa £28,000
24 days holiday which increases by one every two years and capped at 29 days (can also buy and sell hols)
5 hours per week with flexible start/finish times
Training and development opportunities
Annual bonus
Company pension
Salary Extra Health perks scheme
Cycle to work scheme
Group income protection scheme
Group life insurance scheme
Employee discounts on products
Employee assistance programmes
....Read more...
Registering applicants on the telephone and in person
Sales & lettings viewings
Administration for sale progression
Administration for lettings property progression
Sales chasing
Negotiating own sales / lets
Generating new business
Dealing with clients directly
Training:
The apprenticeship training is delivered through a combination of workplace learning, and regular college attendance
This training will teach you the knowledge, skills and behaviours set out in the Customer Services Practitioner Level 2 Standard
On completion the apprentice will receive Customer Services Practitioner Level 2 qualification
Functional Skills in maths and English may also be required depending on current level
Training Outcome:
Upon successful completion of your apprenticeship, there may be the opportunity for further progression and responsibilities within Weldon’s Sales & Lettings
Upon successful completion of the Level 2 Customer Services Practitioner apprenticeship, you can progress onto a Level 3 programme such as Business Administration, Customer Service Specialist, Team Leader
Employer Description:Weldons Sales & Lettings is a family owned and run, award winning local independent agent based in Shaftesbury, North Dorset. Over the years we have built up an enviable reputation for our honesty, integrity and customer service. We treat our clients with respect, and work with them closely to exceed their expectations. We specialise in providing our customers whether buyers, sellers, landlords, tenants or investors with a first-class end to end service. With many years of experience and wealth of local knowledge, we pride ourselves in providing accurate Market & Property appraisals, backed up with recent market intelligence, research and data. Our dedicated team have established a reputation for integrity, honesty and above all putting our clients first.Working Hours :Monday - Friday, 9.00am - 5.30pm with a one hour lunch break. Alternative Saturdays, 9.00am - 12.00pm midday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Physical fitness....Read more...
Provide 5-star customer service
Answering phone calls
Replying to emails
Live Chat messaging
Learning about the products Lords and Labradors sell
Using the CRM system to process orders
Processing returns
Training:The Business and Customer Service Apprenticeship will take you one year to complete and is accomplished in the workplace.
You will be expected to attend Boston College at least once a month where you will receive one-to-one support from your assessor and functional skills tutors.Training Outcome:Possibility of joining the customer service team on a permanent contract.Employer Description:Lords & Labradors is a premium pet brand dominating online pet in the UK and in online market position 3 behind Amazon and Pets at Home. It is unique within pet, offering a John Lewis department store experience. The company controls a full supply chain including own manufacture, platform management and warehousing.
Its website, established in 2013 majors on core own brand products such as dog beds, bedding and crates which are sold alongside selected well known brands such as Kong and Nestle Purina thus enabling a ‘full offering’.
Other sales generated are through international sales via the UK site, a stand alone US website, online platforms such as Next and Amazon and pet-specific physical stores. There is also a growing distribution element with a number of international brands requiring warehousing, distribution and sales which sits alongside normal business.Working Hours :Monday - Friday
8.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative,Patience,Good timekeeping,Enthusiastic....Read more...
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.Training Outcome:You can see full details of this apprenticeship on Civil Service Jobs. Employer Description:You can see full details of this apprenticeship on Civil Service Jobs.Working Hours :Click apply to see full details of the working week for this apprenticeship.Skills: Organisation skills,Customer care skills
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.Training Outcome:You can see full details of this apprenticeship on Civil Service Jobs.Employer Description:You can see full details of this apprenticeship on Civil Service Jobs.Working Hours :Click apply to see full details of the working week for this apprenticeship.Skills: Communication skills,Customer care skills,Team working,Physical fitness,Driving licence....Read more...
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.Training Outcome:You can see full details of this apprenticeship on Civil Service Jobs.Employer Description:You can see full details of this apprenticeship on Civil Service Jobs.Working Hours :Click apply to see full details of the working week for this apprenticeship.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Physical fitness....Read more...
Position: Service Contract Support Administrator
Job ID: 2190/53
Location: Stockport
Rate/Salary:£24.00 per hour
Benefits: Great benefits
Type: Contract
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Service Contract Support Administrator (SAP Experience)
Typically, this person will provide efficient administrative support to the contract management team, ensuring smooth operation of service and sales processes from order entry through to delivery and invoicing. They will be highly organised, have strong attention to detail, and possess hands-on SAP experience for order management, data entry, and reporting.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Service Contract Support Administrator:
Process quotations, orders, and invoices using SAP.
Maintain accurate customer, pricing, and cost records.
Liaise with production, logistics, and finance for order fulfilment
Respond to customer queries and provide order status updates.
Generate reports and KPI data from SAP and Excel.
Qualifications and requirements for the Service Contract Support Administrator:
Proven experience in sales support, contract administration, or order processing.
Strong SAP skills (order management & reporting).
Excellent MS Office skills, especially Excel.
Highly organised with great attention to detail.
Experience in manufacturing, marine services, engineering, or a similar industry.
Knowledge of CRM systems.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
The Role This is a varied and fast-paced role, supporting the smooth running of the office across several key areas:
Switchboard & Customer Service
- Handling a high volume of incoming calls professionally and efficiently
- Assessing and directing new client enquiries
- Logging and escalating any customer concerns
- Acting as a first point of contact and representing the firm with professionalism
New Client Administration
- Inputting new client matters onto the case management system
- Preparing client retainer documents and onboarding materials
- Conducting conflict and AML checks
- Supporting the fee-earning team with file opening and administrative tasks
Front of House & Facilities
- Welcoming clients and visitors to the office
- Managing room bookings and assisting with meeting setup
- Monitoring and ordering stationery and supplies
- Maintaining a professional office environment
Post Room & General Admin
- Coordinating incoming/outgoing post
- Handling confidential documents with discretion
- Supporting wider administrative functions such as scanning, copying, and document collation
About You The ideal candidate will have:
- GCSE Maths and English (Grade C/4 or above) or equivalent
- A strong telephone manner and communication skills
- Good organisational skills and attention to detail
- Basic IT skills (Microsoft Office: Word, Excel, Outlook)
- A team-oriented attitude and willingness to learn
- Previous experience in an office or customer service environment is advantageous
Whats On Offer
- A supportive and professional working environment
- Full training and a genuine opportunity to grow within the firm
- Flexible working options
- Company pension scheme
- Medicash health plan
- Birthday day off after 1 year of service
- Regular social events
- Clear pathway for internal progression....Read more...
Providing customer service to clients/customers via telephone and email
Ordering of parts from distributors
Sourcing the correct parts and making sure the correct parts are delivered on time
Chasing deliveries
Dealing with clients and booking in their cars for service and MOT
Confirming work to be done prior to mechanics working on the vehicle
Keeping a clean, tidy office environment as it is public facing
Training:Level 2 Customer Service Practitioner apprenticeship standard, including:
Knowledge, Skills & Behaviours
Level 1/2 Functional Skills maths if required
Level 1/2 Functional Skills English if required
End-Point Assessment
Training Outcome:
Full office management as the Managing Director continues to expand with other premises
Employer Description:Getting your vehicle MOT compliant is essential for safe driving. KIC Garage Services is a reliable and recommended vehicle maintenance expert with authorised MOT testing and preparation services for all types of cars in the Wirral area. No matter the condition of your car, you can trust us to provide top-quality MOT testing services to ensure that your vehicle is MOT compliantWorking Hours :Monday to Friday
8.30am to 5.30pmSkills: Communication skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Telesales Team Lead, Solicitors Contact Services
Personal injury, clinical negligence, Solicitors, Law, Legal, Stakeholder Management, Leadership Skills
I have a client who is looking for a Contact Centre Manager to join their close knit team of between 10 ??? 15 advisors. Key deliverables include: hiring, training, customer service, improving operational performance and quality assurance across operations.
Personal injury or clinical negligence exposure would be ideal but any solicitors or legal industry experience accepted.
You will lead, coach and motivate the team to deliver a first class service to clients, customer and the agents to ensure the KPI???s are met.
Role requirements
Experience leading team in a call centre environment.
Solicitor, law, legal or comparable industry exposure
Stakeholder management.
Strong leadership qualities.
....Read more...
Telesales Team Lead, Solicitors Contact Services
Personal injury, clinical negligence, Solicitors, Law, Legal, Stakeholder Management, Leadership Skills
I have a client who is looking for a Contact Centre Manager to join their close knit team of between 10 ??? 15 advisors. Key deliverables include: hiring, training, customer service, improving operational performance and quality assurance across operations.
Personal injury or clinical negligence exposure would be ideal but any solicitors or legal industry experience accepted.
You will lead, coach and motivate the team to deliver a first class service to clients, customer and the agents to ensure the KPI???s are met.
Role requirements
Experience leading team in a call centre environment.
Solicitor, law, legal or comparable industry exposure
Stakeholder management.
Strong leadership qualities.
....Read more...
Are you passionate about helping others, keen to develop professional skills, and ready to kickstart your career in a supportive and diverse workplace? Sandwell Council is offering a range of Customer Service Apprenticeships across several internal departments.
Opportunities Available In:
Asset Management & Improvement - Support the delivery of housing repairs and maintenance services by liaising with contractors, scheduling jobs, and providing updates to residents. You’ll develop ICT, admin, and organisational skills while helping ensure council housing services run smoothly.
Revenue & Benefits Team - Work in the Business Rates team to provide information on exemptions, reliefs, and payment arrangements. A great opportunity to build your customer service and data handling skills while assisting local taxpayers.
Children & Education Directorate - Provide business and project support across various education services and assist the PA to the Executive Director. You'll be involved in everything from diary management to liaising with schools and partner agencies.
Skills & Employability Team - Support a high-performing careers team by organising appointments, marketing events, and keeping social media and websites up to date. Gain valuable insight into the careers guidance sector while building your communication and organisational skills.
Independent Living Centre - Help support vulnerable residents by processing Blue Badge applications, managing admin tasks, and providing excellent customer service in a role that truly makes a difference.
Think Sandwell Team - Be part of the council’s business support services—handling client files, supporting funding claims, arranging meetings, and promoting local employability programmes.
Customer Contact Centre - Work in a fast-paced contact centre and complaints team environment where you’ll assist residents, update systems, and deliver high-quality support on a wide range of council services.
These roles provide a fantastic opportunity to gain real-world experience while working towards a recognised qualification. Whether you're supporting housing repairs, providing careers guidance, managing education admin, or helping residents access vital services, these roles will give you the skills, experience, and confidence to launch your future career.Training:At the end, you will gain a Level 2 Customer Service Practitioner Qualification. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% off-the-job training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include: Safeguarding, Prevent, Fire Awareness, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is a fixed-term 12-month contract and at the end you will gain a Level 2 Customer Service Practitioner Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday with hours varying between 8am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Data Protection,Flexibility,Empathy/Sympathy,Confidentiality,Professionalism,Respect for others....Read more...
Parts Advisor
Salary: £32,500 per annum + benefits
Location: Avonmouth
Job Type: Full-time, Permanent
Hours: Monday to Friday - 8.30am to 5.30pm - No Weekends
About the Role We are looking for an experienced Parts Advisor to join a leading commercial vehicle dealership based in Avonmouth. Working within a busy parts department, youll support technicians and workshop staff by ensuring the right parts are available at the right time.
Key Responsibilities
- Provide efficient parts support to the service and workshop teams.
- Maintain accurate stock levels and manage inventory.
- Order and source specialist parts when required.
- Carry out regular stock checks and ensure parts are correctly delivered.
- Deliver excellent customer service both internally and externally.
Requirements
- Previous experience in an automotive / commercial vehicle parts role.
- Strong IT and administration skills.
- Excellent communication and customer service skills.
- Full UK driving licence (essential).
Benefits
- Competitive salary of £32,500 per annum.
- Opportunity to work with a reputable multi-site dealership.
- Ongoing training and career development.
How to Apply If you are interested in this Parts Advisor position in Avonmouth, please contact John Barnes on 07955 081 481, email john@holtrecruitment.com, or click Apply Now to submit your CV.....Read more...
This apprenticeship is a role within the Civil Service. To see full details of the apprenticeship click on ‘apply’ to go to the Civil Service Jobs website.Training Outcome:You can see full details of this apprenticeship on Civil Service Jobs.
Employer Description:You can see full details of this apprenticeship on Civil Service Jobs.Working Hours :Click apply to see full details of the working week for this apprenticeship.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Physical fitness,Driving licence....Read more...
Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
Process change of tenancies that occur accurately and in a timely manner
Liaise with clients both verbally and in writing
Ensure customer and broker enquiries are resolved in a timely and effective manner
Shared management of the busy shared customer enquiry inbox
Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
Liaise with associated third parties both verbally and in writing
Seek to identify process or system improvements
Ensure documents and letters are produced and distributed accurately
Maintain data accuracy
Type documents as requested
Keep notes on customer accounts up to date
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires college attendance once per month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
Employer Description:Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
We have a fantastic opening for an experienced Sales Adviser to join our team. As the first point of contact for all potential new home purchasers, you will maximise and exceed the sales of residential units to agreed targets using discernible customer service skills resulting in a seamless, enjoyable experience for all our customer and to generate and follow up potential leads for future business. You will also manage and coordinate the presentation of the show areas to ensure the company's image is maintained plus maintenance of empty properties in accordance with agreed standards.This role is to initially be based at our Alderholt site, with our sales offices and marketing suites in and around the Hampshire and Dorset areas.In addition to our Core Values of Teamwork, Integrity and Communication, you will need to demonstrate:
2+ years of working in residential new home salesProven track record of achieving/exceeding sales targets/is target drivenFirst class customer service skills delivering a smooth customer journeyMicrosoft Office including Word, Excel and OutlookProven negotiation skillsSuperior written and verbal communicationDemonstrative customer service skills including empathy and listening skillsComfortable working under pressure and with competing demands
What we offer;
Full / Part time job share role consideredWorking Thursdays to Tuesdays 9.45am to 5.15pm24 days holidays, plus bank holidays (pro rata)Commission and sales bonusCompany pensionDiscretionary company bonusBuy/sell holiday schemeTraining and developmentEyecare schemeSupplier discount schemeSocial eventsFree parkingAll you can drink tea and coffee!
If you would like to apply, please attach your CV with a covering letter to the link provided.We reserve the right to close this advertisement if we receive a high volume of suitable applications or when the position is filled.....Read more...
Field Service Engineer
Berkshire
£39,000 - £40,000 + Door to Door pay + £50,000 OTE + Overtime + Van + Progression + ‘Immediate start’
Work for a company who service a wide range of equipment and are known within the industry for offering a reliable service. Realistic earning potential upwards of £50,000 per year and the opportunity to progress your career.
On offer is an excellent opportunity for an engineer to join a renowned business trusted by clients nationwide. Benefit from the ability to earn well past your basic salary, the ability to progress and a good working environment. This role is best suited to a Field Service Engineer looking for a positive change.
Your Role As A Field Service Engineer Will Include:
Performing servicing, diagnostics, and repairs on a wide range of plant machinery
Covering a local patch
Customer facing role
As A Field Service Engineer You Will Have:
Hands-on experience in heavy plant maintenance and repair or similar
A strong, customer-focused mindset and proactive attitude
A valid UK driving licence
Key Words - Heavy Plant, Machinery, Agricultural, Service Engineer, Maintenance Engineer, Mobile Engineer, Field Engineer, Basingstoke, Oxford, South West, Surrey, Berkshire....Read more...
Complete on-the-job training, including shadowing and supporting your mentor
Keep a diary of all daily activities up to date at all times (diary format will be provided and coaching given on how to complete this)
Ensure job sheets/service reports relating to equipment fault finding, maintenance, service and repair, are completed to company standards and submitted on time, and that a copy is kept for referencing purposes
Provide a high level of customer service and address any customer queries
Follow all reasonable and lawful instructions, including those relating to Health and Safety
Project a professional image by wearing the Company Uniform at all times whilst on duty and at external and internal training courses
Escalate to their Team Leader or Service Delivery Manager, in a timely manner, any serious or potentially unresolved issues which may affect safety, compliance and customer/supplier relationships
Ensure all Health and Safety requirements are always adhered to, reporting any potential hazards to the senior management team
Training:Year 1 – You will complete on the job training with your mentor and other engineers. You will learn to support an engineer and perform basic tasks under supervision.
Year 2 – You will continue to work under the supervision of your mentor, and will begin to perform tasks alongside qualified engineers. Your work will be checked and signed off by qualified engineers.
Year 3 – You will be able to independently perform routine servicing and minor repairs. Your work will be checked and signed off by qualified engineers.
Year 4 – Subject to completing your apprenticeship qualification you will be qualified to perform routine servicing, minor and major repairs independently and to sign off your own work. You continue to receive support from your mentor and other engineers as needed. At the end of the 4th year, you will make the transition to become a fully qualified Service Engineer upon successful completion of the programme.Training Outcome:
After successful completion of the apprenticeship program, this would be expected to lead to a permanent role as a Service Engineer at Euroteck Systems or elsewhere in the HTSL Group
Employer Description:Euroteck Systems was started in 2000, and is a privately owned limited company, part of the HTSL Group of businesses.
Euroteck Systems founders have many years’ experience working in NDT service positions, and so the business was started to further the competition in this market. This is unlike many companies that grow from a sales background and only later add after-sales, service and engineering capabilities. At Euroteck we decided, right from the beginning, that a high quality after-sales capability would be critical to winning new business. Consequently, our prime directive has always been that we will not sell what we cannot support.
By locating our factory in Tamworth, in the Midlands, we are based centrally within the UK, and close to the motorway network and two international airports ensuring that our well-equipped Field Service Engineers are able to reach the majority of our clients within a few hours, responding to emergency breakdowns in the shortest possible time. In addition we hold extensive spares of most critical items, so that we can easily arrange to exchange defective parts to get our customers up and running again quickly.Working Hours :Monday to Thursday 8.30am to 5pm (30 minutes unpaid lunch break)
Friday 8.30am to 2.30pm (30 minutes unpaid lunch break)
With release to attend college and other training courses as requiredSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Whether you're welcoming visitors to a popular local attraction, supporting residents at a care facility, handling enquiries in a busy reception area, or helping families through key life events in registration services - there’s a role to suit your interests and career goals.
Opportunities Available In:
Forge Mill Farm Visitor Services - assist in the Farm Shop, Play Barn and events, ensuring a fun and welcoming visitor experience
Harvest View Intermediate Care Facility - support visitors and staff with reception-desk queries and admin support
HR Frontline Services - help with staff enquiries and assist the admin team through our new Oracle Fusion system
Registration Services - General & Bereavement Services - Assist in registering births, deaths, and marriages or support bereaved families with funeral, cremation, and memorial arrangements, delivering services with care and sensitivity
Corporate Reception Areas - represent the Council by assisting visitors to the building with a wide range of services and enquiries
Sandwell Adult & Family Learning Service (SAFL) - Support learners and staff across adult education centres. You’ll assist with enrolments, course information, materials preparation, and general admin
Grants Support Team - help ensure the smooth administration of grant funding to communities across Sandwell
Appointeeship Unit - play a vital role in supporting vulnerable adults who are unable to manage their own finances
Business Management service (Adult Social Care) - assisting senior officers and the management teams by providing administrative support allowing them to support our vulnerable service users (clients)
Democratic Services unit - help organise council meetings, prepare agenda and minutes, and support councillors in their important roles
Business and Member services - provide day-to-day support to elected members, including the Mayor of Sandwell
Sandwell Youth Service - assist with the engagement of young people in the local area and provide effective financial, administrative and clerical support within a busy office environment to the Youth Service
This is a brilliant opportunity to kick-start your Customer Service career in frontline services of local government working in hospitality, adult social care, HR, youth service, democratic/member services or administration – with real progression opportunities and the chance to make a difference in your community.Training:At the end you will gain a Level 2 Customer Service Practitioner Qualification. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include: Safeguarding, Prevent, Fire Awareness, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is a fixed term 12-month contract and at the end you will gain a Level 2 Customer Service Practitioner Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday with hours varying between 8am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Data Protection,Flexibility,Empathy/Sympathy,Confidentiality,Professionalism,Respect for others....Read more...
SUPPLY CHAIN COORDINATOR
MACCLESFIELD – OFFICE BASED
UPTO £34,000 + GREAT CULTURE + GROWTH
THE OPPORTUNITY:
Get Recruited are working with an empowering business with cutting-edge technology solutions that drive success and growth. As a Supply Chain Coordinator, you will manage the smooth flow of goods and information across the supply chain, from processing orders and coordinating transport to handling customer and supplier relationships - ensuring deliveries are on time, cost-effective, and accurately documented.
This is a fantastic role for someone from a Supply Chain, Logistics, Customer Service Administrator, Sales Administrator, Sales Support or similar role.
THE ROLE:
Oversee logistics operations, including shipping, transportation, and distribution, to ensure on-time and cost-effective deliveries.
Track shipments and address any transportation-related challenges or delays proactively.
Establish and maintain strong relationships with key customers and suppliers.
Daily processing of orders.
Building robust relationships with key customers and service providers.
Handling of all customer related sales orders, order confirmations, invoices, deliveries, returns.
Maintaining and updating the company database.
THE PERSON:
Must have experience within a sales, supply chain, administrator, customer service or similar role.
Experience within the manufacturing industry is a bonus.
Superb Microsoft Office skills and experience with SAP.
Ability to work in a fast-paced environment and juggle multiple tasks at once.
Exceptional communication and interpersonal skills.
Export experience would be a huge bonus.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Parts Advisor
Location of the Parts Advisor role: Brighouse
Salary: up to £30k (DOE)
Hours: Monday to Friday plus Saturday rota
A Brighouse based company is seeking a proactive and customer-focused Parts Advisor to join our busy team. You’ll play a key role in supporting the workshop and retail customers by supplying the right parts, maintaining stock levels, and ensuring excellent service.
Key Responsibilities
Identify, source, and supply vehicle parts to retail customers, workshop, and trade accounts
Provide accurate advice on parts availability, pricing, and compatibility
Process orders efficiently using the dealer management system
Receive, check, and store incoming stock deliveries
Monitor and maintain stock levels to ensure availability
Handle customer enquiries at the counter, over the phone, and via email
Build strong relationships with customers and colleagues
Assist with stock control, returns, and warranty parts processes
About You
Previous experience as a Parts Advisor or in a similar automotive parts role (preferred)
Knowledge of commercial vehicle parts advantageous, but not essential (training provided)
Strong IT and administration skills
Excellent communication and customer service skills
Ability to work well in a fast-paced team environment
Reliable, organised, and detail-oriented
Benefits of the Parts Advisor role :
Competitive salary package
Working for a well-established, reputable company
Training and career development opportunities
Supportive team environment within a well-established company
If you’re a motivated individual with a passion for the motor trade and first-class customer service, apply for the Parts Advisor position today or contact Maisie at E3 Recruitment.....Read more...
