JOB DESCRIPTION
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
GENERAL PURPOSE OF THE JOB:
The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Respond to customer calls, emails, and faxed requests in a timely and professional manner.
Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers' and representatives' inquiries or requests (orders, product information, stock status, pricing, shipping information, samples, etc.)
Accurately key orders into the system.
Manage and coordinate special pricing and customer portals.
Check stock and inventory availability to confirm orders.
Make special requests such as color matching, special sales order process or (ERP) orders.
Ensure all orders are shipped and invoiced promptly and accurately.
Keep customer and/or sales representatives advised of anticipated ship dates and any order delays.
Proactively communicate changes to orders.
Obtain and continuously enhance a broad knowledge of product line, prices, delivery time and similar data as required relating to the business units being serviced.
Follow ISO required procedures as related to the customer service function.
Troubleshoot issues regarding pricing, tracing, and tracking orders, delivery times, product information and stock availability.
Suggest potential alternatives/solutions to customer concerns.
Supply MSDS upon request and as required.
Develop and maintain effective working relationships with team members, managers and personnel in internal departments whose functions directly or indirectly affect the service level to our customers (to aid in providing exceptional customer service).
EDUCATION REQUIREMENT: High school diploma or general education degree (GED)
EXPERIENCE REQUIREMENT: One to two years related experience and/or training
OTHER SKILLS, ABILITIES, AND QUALIFICATIONS:
Must be able to clearly communicate verbally and in written form in a professional manner.
Strong proficiency with Microsoft Office applications required.
Understanding of Lean Management Principles is an asset.
SAP experience preferred.
PHYSICAL DEMANDS: Incumbent must be able to stand, walk, sit, use hands, reach, climb, balance, kneel, talk, hear, and lift up to 50 lbs.
BENEFITS AND COMPENSATION:
The salary range for applicants in this position generally ranges between $46,057 and $52,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
The Company offers a variety of benefits to its employees, including but not limited to health insurance, paid holidays, paid time off, 401(k) Savings and Trust & Plan with company match, Company Pension Plan, Performance Based Bonus/Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.Apply for this ad Online!....Read more...
This is a unique and rewarding opportunity to join Sandwell Council’s Registration Services as an Apprentice in Customer Service and Catering at Sandwell Valley Crematorium.
In this combined role, you’ll gain valuable hands-on experience in a respectful, customer-facing environment, supporting bereaved families and guests while assisting with catering operations for wakes, receptions, and events in the Café and Reception Suite.
You’ll learn practical skills in food preparation, hospitality, and customer service — while developing your communication, administration, and teamwork abilities.
Working alongside experienced and supportive colleagues, you will:
Assist with the preparation and serving of food and drinks for wakes, receptions, and events
Provide polite, professional, and compassionate customer service to members of the public, including bereaved families
Help maintain a clean, safe, and welcoming environment in the Café, Reception Suite, and kitchen areas
Learn how to prepare hot and cold beverages, snacks, and light meals to a high standard
Support day-to-day catering and hospitality operations, including stock control and restocking supplies
Assist with basic administration tasks, such as taking messages, processing bookings, updating records, and handling cash or card payments
Support the provision of funeral, memorial, and wake services, ensuring sensitivity and professionalism at all times
Attend training sessions and work towards achieving your Customer Service apprenticeship qualification, including learning about food hygiene, health & safety, and customer care standards
Contribute to the promotion of catering services and community events as required
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor
The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity
Training Outcome:
This apprenticeship is a fixed term 15 month contract
However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday between the hours of 8.00am - 3.00pm with occasional evening and weekend workingSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Flexible attitude,Empathy & Sympathy,Adhere to Health & Safety,Wear PPE....Read more...
Job Title: DMC Customer Service ManagerSalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, Spain A well-established, boutique destination management company based in Madrid, specializing in tailor-made cultural and luxury travel experiences across Southern Europe. The team is bilingual and internationally minded, combining deep local expertise with a personalized approach to service.They design high-end, customized itineraries that highlight art, history, gastronomy, and wine, collaborating with trusted local partners to deliver authentic and seamless experiences for discerning travellers. Known for their professionalism, creativity, and attention to detail, they have earned a strong reputation among top travel advisors and clients worldwide.As a DMC Customer service manager you will work Monday to Friday on reservations, speaking with providers and clients. If you have previous experience in hospitality or travel industry as a sales manager, group coordinator or concierge, and speak Spanish and English we would love to hear from you!The ideal candidate:
Previous experience in Travel or hospitality Industry at least 3-5 years at level of sales manager, group coordinator, conciergeProficiency in English and Spanish requiredDetail oriented team player, we work individually and in teamsWell-educated, knowledge of the Spanish & Portuguese market is a plusExperience working with Americans is a plusStrong business sense and industry experienceExcellent leadership, coaching and people management skills
Responsibilities:
Responsible for the overall reservationsInteracting with customers daily by answering their questions and directing them to the appropriate service for their needsCreating customer loyalty programs to increase revenue and improve client retentionEstablishing customer service policies and proceduresProvides information regarding area, including directions, attractions, shopping, nightlife, or recreational opportunities.Arranges sightseeing and other tours.Acquires tickets to special events or makes reservations for clients at a variety of venues, including for dinner, recreation timesProvides a variety of business services such as shipping packages and assisting with printing needs.Plans and schedules special events, parties, or meetings.Develops and maintains service relationships to fulfill the needs of customers, guests, or employees.Performs other related duties as assigned.
Perks:
6 months of trainingFun nights with the team – I would eliminate thisPrivate healthcare insuranceTrips with the teamsAfter 6 months, you will access the bonus program for employeesYou work Monday to Friday!
Job Title: DMC Customer Service ManagerSalary: €28,000 - €30,000 gross per year + BonusLocation: Madrid, Spain Do not miss it!please apply today or send your CV to maria@corecruitment.comget social.......http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment....Read more...
As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.
Key Responsibilities
Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards.
Assist with sales, margins, costs, and overall branch performance according to company requirements.
Help implement promotional strategies and activities.
Support the management of cash, debtors, and stock systems in line with company procedures.
Ensure company stock is correctly and safely stored in accordance with manufacturer specifications.
Check and process all stock-related paperwork accurately.
Participate in regular stock takes and report any anomalies to the Branch Manager.
Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance.
Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles.
Support the Branch Manager in managing costs, overheads, and profitability.
Liaise with suppliers and partners as required.
Monitor and report on slow-moving or redundant stock.
Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation.
Training:The training will take place at the apprentice's place of work.
Training will be given ny members of staff, as well as a Training provider who will go to the place of work of the apprentice to deliver the Level 2 Customer Service Practitioner apprenticeship standard.
If required, Functional Skills in English and maths will be completed.Training Outcome:Once completed, the right candidate may be able to move onto the next training course which is Team leading L3.Employer Description:Motor Parts Direct first opened it's doors in Kettering in 1999.
We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.
Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.
Having built up the business to a network of over 176 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept.
As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that.
“We strive to ensure we develop our staff to provide a service level beyond our customer’s expectations. Our customers have a choice. We aim to be that ‘natural choice’.”Working Hours :Monday - Friday 8am -5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Assisting with day-to-day operations in the restaurant and bar, including setting up service areas, taking orders, and serving food and drinks to Montigo Resorts’ high standards.
Supporting senior team members in delivering excellent customer service, responding to guest requests and ensuring a welcoming and professional environment.
Learning and applying food safety, hygiene and allergen procedures to maintain a clean and safe working area.
Rotating through different areas of front-of-house operations, including restaurant, bar and events, to gain a broad skill set.
Working closely with colleagues to ensure smooth service during busy periods and special events.
Developing communication, teamwork and problem-solving skills while providing guests with a memorable hospitality experience.
Training:The apprentice will work towards the Level 2 Food & Beverage Team Member Apprenticeship Standard, a nationally recognised qualification designed to develop professional service skills, teamwork and customer care. Training will be delivered in partnership with Yeovil College, combining hands-on experience in our hotel restaurant, bar and events with structured learning sessions.Training Outcome:At Montigo Resorts, we actively support career growth, mentoring and the opportunity to shape your career in luxury boutique hospitality with an emphasis on exceptional guest experiences and Asian-inspired service. Completing the Level 2 Food & Beverage Team Member Apprenticeship equips apprentices with professional service skills, teamwork experience and a strong understanding of hotel operations. Career progression can include:
• Moving into Senior Food & Beverage Team Member or Supervisor roles within Montigo Resorts or other high-end hotels.• Specialising in areas such as bar service, fine dining or events management.• Progressing to other leadership roles within the hospitality industry.Employer Description:Montigo Resorts Somerset is a luxury boutique hotel situated in the picturesque countryside of Somerset. Housed in the historic Charlton House, the resort offers 28 unique designer bedrooms, a state-of-the-art spa, and a range of dining options that blend traditional English fare with Asian-inspired cuisine. The resort is renowned for its commitment to exceptional service, attention to detail, and a tranquil, rejuvenating atmosphere.Working Hours :The apprentice will work on a shift basis, as hospitality is a 7 day operation. This includes weekdays, evenings, weekends and some bank holidays, with rotas provided in advance. Typically, shifts fall between 7am – 10pm, depending on service.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Patience....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:
Customer Service Practitioner Level 2
Training Outcome:
Upon completion there may be an opportunity for a full-time position
Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30- 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Handle incoming and outgoing correspondence, including scanning, filing, and distributing emails and documents.
Answer telephone calls, take messages, and direct enquiries to the appropriate team members in a professional manner.
Maintain office records, databases, and filing systems (both digital and paper-based) to ensure accuracy and accessibility.
Process supplier invoices and credit notes, ensuring timely and accurate data entry into the accounting system.
Assist trades and site staff with purchase order numbers.
Support the finance team in maintaining accurate financial records and documentation.
Respond to customer enquiries via email and telephone in a friendly, professional, and timely manner.
Training:You will receive specific on-the-job training from the employer in your workplace at Total Repair Service (TRS).
Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
You will be working towards:
Level 2 Customer Service Apprenticeship Standard.
Apprentices must have a Level 2 English and maths (A*- C or 9 - 4 GSCE) to apply for this apprenticeship.Training Outcome:Upon successful completion of this Customer Service apprenticeship, you may be offered a permanent role within the company. You’ll also be eligible to progress onto a higher-level apprenticeship, such as Level 3 Business Administration. The skills you gain will be highly transferable, opening doors to future opportunities across sectors including retail, finance, hospitality and beyond.Employer Description:Total Repair Service (TRS) is a Plymouth-based building repair company operating across Devon and Cornwall. We specialise in domestic and commercial insurance repairs, alterations, and refurbishment projects.
TRS works with many of the largest national insurers, both directly and through Building Repair Networks. Our friendly and professional approach ensures a first-class, consistent service for all clients, making the repair process straightforward and stress-free.Working Hours :Monday – Friday, 8:00am – 4:30pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Team working,Collaboration....Read more...
Internal Account Manager – Managed Services
Location: Manchester (Hybrid: 3 days office / 2 days home)
Salary: £28–35k (DOE) + £8–10k Commission + Benefits
Our client, a fast-growing Managed Services provider, is seeking an Internal Account Manager to join their customer excellence and account management team.
The Role
You’ll work alongside Account Directors to deliver an exceptional customer experience, retain recurring revenue, and drive account growth through cross-sell and upsell opportunities.
You’ll manage your own portfolio of accounts — ensuring renewals, identifying new opportunities, and achieving gross margin and retention targets.
Key Responsibilities
Support Account Directors in managing named accounts and developing account plans.
Own customer relationships within assigned accounts, driving retention and growth.
Identify and pursue cross-sell and upsell opportunities.
Prepare quotes, process orders, and maintain CRM (Salesforce).
Collaborate with service delivery to ensure service excellence and continuous improvement.
Stay current with product and technology portfolios through training and vendor engagement.
About You
Technical Skills
Experience in UCC, UCaaS, CCaaS, Network Infrastructure, Secure Operations, or CX solutions (Public or Private sector).
Understanding of Mobile and WAN solutions.
Proven success in achieving sales and retention targets.
Personal Traits
Customer-focused, proactive, and collaborative.
Strong communicator with excellent relationship-building skills.
Commercially astute, self-motivated, and goal-driven.
Technically curious with the ability to grasp emerging technologies quickly.
Resilient and able to work under pressure.
If you’re ambitious, relationship-driven, and passionate about customer success — apply now.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
Respond to customer enquiries via phone, email, live chat, and in person.
Shadow experienced colleagues to learn how to resolve complaints and find effective solutions.
Help maintain accurate customer records and transaction logs.
Support the processing of orders, forms, and requests.
Learn to provide clear, professional product and service information.
Participate in team meetings and training sessions.
Complete apprenticeship coursework and demonstrate progress in your skills and knowledge.
Training:Level 3 Advanced Apprenticeship in Customer Service Specialist consisting of:
Level 3 Standard in Customer Service Specialist
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session with HBTC where you will work towards any functional skills (where needed) that you have to take. There will also be an end point assessment. Training Outcome:
After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
Employer Description:CPD Direct was founded in 1988 and was originally a local supplier of cleaning and paper products to businesses in the East Yorkshire region. Three decades of consistent growth later and today, CPD Direct is one of the UKs largest independent distributors of cleaning, paper and personal hygiene products, catering disposables, food and beverage and much, much more.Working Hours :Monday to Thursday, 8.00am - 4.00pm. Friday, 8.00am - 1.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
As a Business Administration Apprentice at Prestige Building Supplies, you’ll work within the busy office team to provide professional administrative and customer support. Your duties will include:
Calling customers and managing enquiries over the phone and by email
Dealing with customer service issues promptly and professionally
Processing and updating website orders
Inputting and maintaining records in Sage
Handling and responding to website enquiries
Allocating and processing customer payments
Setting up new customer accounts and managing credit limits
Updating prices and product information on the CRM and website
Supporting general office administration — filing, data entry, and documentation
Working closely with colleagues across sales and accounts departments
This is an excellent opportunity to develop practical office experience in a growing and supportive business environment.Training:Business Administrator Level 3 Apprenticeship Standard Training delivered in partnership with Rochdale Training through a combination of workplace learning and training.Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities to progress into a full-time Business Administrator, Sales Support, or Accounts Assistant role within Prestige Building Supplies, with ongoing career development opportunities.Employer Description:Prestige Building Supplies is a leading independent supplier of building materials based in Rochdale. The company prides itself on delivering exceptional service and reliable products to both trade and retail customers. Working in a friendly and fast-paced office, you’ll gain hands-on business administration experience in customer service, sales support, and office systems — all while working towards a nationally recognised qualification.Working Hours :Monday to Thursday – 9 to 5
Friday – 9 to 4.30
1 Hour Lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Sales Support Orion Windows York Full TimeAbout us:Orion Windows are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.About the role:As our Sales Support Staff, you’ll be the welcoming face that greets our customers and ensures they have a memorable experience. Here’s what your role entails:
Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.Stay Organised: Handle administrative tasks and keep our showroom running smoothly.
Who we’re Looking For:We’re seeking someone who is passionate about customer service and has strong organisational skills. Here’s what we’re looking for:
Previous experience in reception or customer service roles in a showroom is ideal – however full training will be provided.Excellent administrative and organisational abilities.A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team?If you’re excited about becoming part of our growing company and contributing to our success, we’d love to hear from you! Please submit your CV.Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can’t wait to welcome you on board! INDLS ....Read more...
As a Field Service Engineer, your main responsibility will be ensuring the safe execution of service projects. You'll work on tasks related to servicing, upgrading, and extending the life of switchgear and ancillary equipment at our offices, workshops, and customer sites in the UK and abroad, including offshore and marine environments.
Key Responsibilities
Provide technical support and advice to customers.
Generate service-related quotations.
Perform switchgear service, maintenance, upgrades, and fault finding.
Participate in the out-of-hours call-out service.
Qualifications
Apprenticeship in electrical engineering.
Minimum ONC level in Electrical Engineering or equivalent.
Experience with technical reports and electrical switchgear.
Offshore or marine experience preferred.....Read more...
As a Field Service Engineer, your main responsibility will be ensuring the safe execution of service projects. You'll work on tasks related to servicing, upgrading, and extending the life of switchgear and ancillary equipment at our offices, workshops, and customer sites in the UK and abroad, including offshore and marine environments.
Key Responsibilities
Provide technical support and advice to customers.
Generate service-related quotations.
Perform switchgear service, maintenance, upgrades, and fault finding.
Participate in the out-of-hours call-out service.
Qualifications
Apprenticeship in electrical engineering.
Minimum ONC level in Electrical Engineering or equivalent.
Experience with technical reports and electrical switchgear.
Offshore or marine experience preferred.....Read more...
Parts Advisor
Job Title: Parts Advisor
Location: Hounslow
Salary: Up to £34,000 per annum
Hours: Monday to Friday
Are you an experienced Parts Advisor looking for an exciting opportunity with a leading commercial vehicle dealership? My client is seeking a motivated and customer-focused individual to join their team.
Parts Advisor Key Responsibilities:
- Assisting customers and workshop staff with parts enquiries and orders.
- Sourcing, pricing, and supplying parts efficiently.
- Managing stock levels and ensuring accurate inventory control.
- Liaising with suppliers to secure the best pricing and availability.
- Providing excellent customer service both face-to-face and over the phone.
What Were Looking for in a Parts Advisor:
- Previous experience as a Parts Advisor, ideally within a commercial vehicle or automotive dealership.
- Strong knowledge of vehicle parts and accessories.
- Excellent communication and customer service skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficiency in using parts catalogues and dealership management systems.
Whats in It for You?
- Enhanced Overtime Rates
- Increased holiday allowance, further increased with service.
- Manufacturer training
- Opportunity to work with a respected commercial vehicle brand
- Career progression and training opportunities
- Supportive and friendly team environment
If you have the skills and experience to thrive in this role, wed love to hear from you, please apply via this advert.....Read more...
Sales Executive – Brackley, Northamptonshire Location: Brackley, Northamptonshire (Office-based) Hours: Full-time, 40 hours per week Contract: Permanent Salary: Up to £35,000 per annum + excellent benefitsAbout the CompanyOur client is a well-established, market-leading business in the home services sector. With over 40 years of global success and hundreds of UK locations, they’re known for their premium service offering, rapid growth, and commitment to excellent customer experience. This role is based at their UK head office in Brackley and sits within one of their most successful and award-winning brands.The RoleAs a Sales Executive, you’ll be responsible for engaging with warm and cold leads, building strong customer relationships, and converting enquiries into sales. You’ll arrange and manage customer appointments, liaise with franchise partners, and support the full sales journey from initial contact to close. This is a fantastic opportunity for a confident, proactive salesperson who thrives in a fast-paced, target-driven environment.Key Responsibilities
As a Sales Executive, your role will be to make outbound and inbound calls to warm and cold leads (no cold calling)Build rapport, understand customer needs, and promote premium productsArrange and coordinate customer appointments with franchise partnersFollow up to overcome objections and convert opportunities into salesMaintain regular customer contact to nurture leads and maximise conversionsTrack and report on lead engagement and performance metricsMake follow up customer service and satisfaction callsWorking from our clients Brackley Head Office
What We’re Looking For
Proven phone-based sales experience with a track record of meeting or exceeding targetsConfident communicator with excellent listening and negotiation skillsExperience of B2B or B2C telephone-based sales and customer serviceExperience with upselling or cross-selling products and servicesOrganised, resilient, and motivated by hitting goalsCRM experience preferred but not essentialLive within a commutable distance to Brackley
What’s on Offer
Salary up to £35,000 per annumExcellent benefits packageA permanent, stable role with a leading UK businessSupportive and inclusive team cultureOpportunities for career growth and development
Equal OpportunitiesOur client is committed to creating an inclusive workplace and welcomes applications from all qualified candidates, regardless of background, identity, or experience.Apply NowIf you’re a confident communicator with a passion for sales and customer service, this is a great opportunity to join a successful, growing organisation.....Read more...
An exciting opportunity has arisen for a knowledgeable, enthusiastic, and highly motivated Sales Engineer to take the next step in their career and join a Technical Account Management team. They will be responsible for managing, developing, and enhancing customer relationships while displaying technical expertise to support their clients with Service Visits, Technical Service Delivery, and Account Management throughout the division.Alongside a competitive salary, the Sales Engineer will enjoy benefits such as a Company Car, Pension Scheme, Employee Assistance Programme, additional days accrued for length of service, and more!The successful Sales Engineer will play a fundamental role in supporting the growth of the laundry and hygiene solutions division, becoming part of a developing workforce alongside leaders in the manufacturing of chemicals for over 50 years.Key Responsibilities of Sales Engineer:• Provide technical support to achieve business targets, customer satisfaction and objectives.• Conduct service repairs on company equipment while monitoring quality, cost, and overseeing technical elements of chemical dosing equipment.• Effectively manage and develop new and existing client relationships.• Achieve sales targets for designated accounts.• Promote additional services while displaying knowledge of equipment and servicing requirements.• Offer technical support to meet business goals, ensure customer satisfaction, and fulfil objectives.• Support the acquisition of new accounts and prepare and deliver customer and colleague training. • Monitor and enhance commercial performance while ensuring that account summaries are consistently updated and accurate.• Submit punctually reports for all visits using approved document templates, including all applicable informationRequirements & Qualifications for Sales Engineer:• Ability to travel throughout the Republic of Ireland, with overnight stays as required.• Experience in the laundry or hygiene industry and/or knowledge of equipment and servicing requirements.• A background in Mechanical engineering is desirable with working Electrical knowledge.• A proven ability to manage, develop, and achieve progressive sales targets for your accounts.For further information on the role, or to be considered for the position, please apply directly.....Read more...
Export packing
Loading / unloading
Paperwork and inventory
Customer service
Warehouse duties
Training:Training will take place in the workplace, an individual training plan will be put together with senior staff members and trainers to be trained on the job and also in the warehouse.Training Outcome:After a qualified training programme with a view to becoming a foreman, there are also routes to other areas of the business, such as surveying, customer service.Employer Description:Leading remover in international removals,over 40 years experience with depots in Croydon, Colchester and WiganWorking Hours :Monday to Friday. Between 7am to 4pm, hours may vary.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Physical fitness....Read more...
Working alone or as part of a team, you will be responsible for delivering great service as you move our customers all around the UK
You will be packing, wrapping, loading and unloading our customer furniture and effects
The role is physically demanding and involves a high level of customer interaction
The role may also involve spending nights away from base, (for which a supplement is payable), and some weekend working
You will receive training in packing, loading, manual handling and customer service skills
You can develop your career as a professional driver, with full training provided
This role involves regular lifting and moving of items, so physical fitness
Training:
The training sessions will be held at the various locations listed below
Training Outcome:
You can develop your career as a professional driver, with full training provided
Employer Description:Pickfords has been moving homes for generations, covering every postcode in the UK and Ireland.
We are committed to delivering a high quality, local service. Through our national operational network we provide removals and storage services to customers, clients and their employees across the country. Click below to discover the services available in your area.Working Hours :Shift patterns will follow a Monday to Sunday, depending on the schedule set by the line manager.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Physical fitness....Read more...
We are seeking a proactive and enthusiastic Customer Services Advisor to joina small, riendly team. This is a full-time, office-based role where you’ll play a key part in delivering exceptional customer service and ensuring the smooth running of our daily operations. The role is full time and office based offering a starting salary from £25,000, experience and skills will be considered. Based just outside Brackley.
Key Responsibilities for the Customer Service Advisor:
Deliver outstanding customer service: Provide professional and friendly support to all customers, ensuring a positive and efficient experience from initial contact through to completion.
Handle incoming calls and emails: Respond promptly and professionally to customer enquiries, offering accurate information and support at every stage.
Communicate effectively: Demonstrate excellent communication skills, both verbal and written, with the ability to convey detailed and sometimes technical information clearly, confidently, and professionally to customers and colleagues.
Process and review reports: Check and interpret detailed information with accuracy, ensuring all relevant data is recorded and acted upon appropriately.
Coordinate deliveries and installations: Schedule and manage deliveries, liaising with colleagues, and third-party providers to ensure timely completion and customer satisfaction.
Maintain records: Update and manage customer databases, ensuring information is recorded accurately and in compliance with company procedures.
Key Skills Required for the Customer Service Advisor:
Excellent verbal communication skills: Have ability to engage confidently and professionally with customers, in handling enquiries and escalations calmly and effectively. The ideal candidate will demonstrate strong customer-focused skills, including empathy, patience, and resilience.
Strong written skills: Confident in drafting professional emails, with the ability to convey detailed information clearly and professionally to customers
Proficient in Microsoft Office and general computer systems / databases
Strong attention to detail: A high level of details and accuracy is required
Organisational skills: Be highly organised with the ability to manage multiple tasks, prioritise workloads, and meet deadlines.
Experience: Previous experience in a similar role is an advantage; however, full training will be provided for the right candidate.
Own transport essential
What's in it for you?
Competitive salary No weekends - Monday to Friday 08:30 – 17:30 Free onsite parking Supportive team environment Holiday: 28 Days Holiday (Inc Bank Holidays) and Christmas shutdown Salary: Starting from £25,000 experience & skills will be considered
Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directly.
....Read more...
Complete Level 2 Customer Service Practitioner Course
Complete Level 3 Customer Service Practitioner Course
To provide consultation and support to residents prior to, during and after works to their homes - ensuring high levels of customer satisfaction
Identifying vulnerable tenants and any additional needs they might need to accommodate for them
Ensuring all resident data is kept safe and secure in line with the company and client GDPR policies
Ensuring that any problems/issues are dealt with promptly resulting in fair and reasonable solutions
Managing the customer/resident journey whilst following the client and company engagement procedures
To develop effective working relationships with residents, clients, sub-contractors, site-based personnel, local stakeholders and the local community
Carry out: choice events, consultation events and individual consultation with residents regarding future work
Carry out individual resident inductions to include introduction to process, scope of works, property and personal belongings condition surveys inclusive of photographs for evidence
Complete resident profiling and work with the site management team to implement effective working practices and discuss with the client’s customer care team where appropriate
Agree access arrangements with the resident and book appointments to enable the work to their home
Ensure relevant communication packs are set up for new contracts
Involvement in Social Value Returns, identifying, organising & participating in community-based events
Training:
Customer Service Specialist Level 3
Sheffield College on a once a fortnight basis
Training Outcome:A long-term career.Employer Description:Sustainable Building Services (UK) Ltd is an award-winning building contractor with forty years' experience in the social housing sector.
Active throughout Britain, we deliver design and build projects, property maintenance programmes, energy efficiency works and a comprehensive range of refurbishment services. We excel in making funding schemes and capital budgets work together to achieve maximum impact.Working Hours :Monday to Thursday: 8:00am - 5:00pm
Friday: 8:00am - 4:30pm
1-hour unpaid lunch.Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Develop and grow the customer base across targeted sectors within the powered access and plant rental market.
Identify and convert new business opportunities to achieve sales targets and profit margins.
Build and maintain strong, long-term relationships with customers, ensuring repeat business and loyalty.
Provide responsive, accurate, and professional customer service, ensuring all client needs are met promptly and efficiently.
Work closely with the hire desk, operations, and transport teams to ensure seamless delivery and collection processes.
Monitor market trends, competitor activity, and customer requirements to identify opportunities for growth and improvement.
Prepare and present quotations, proposals, and commercial terms aligned with company pricing strategy and margin objectives.
Ensure customer information, transactions, and communications are accurately recorded and maintained in CRM systems.
Contribute to marketing initiatives, networking events, and trade shows to promote brand awareness and generate leads.
Uphold company values, with a strong focus on safety, quality, and attention to detail in all customer interactions.
Training:
Office based
6 hours per week study time
Online workshops
Training Outcome:Career development opportunities within a growing business in customer service or business development. Employer Description:With over 150 years of combined experience in the hire industry, Levels Above Ltd is built on the values of reliability, quality, and exceptional service. We understand that cutting corners is never an option, which is why we focus on delivering top-tier solutions tailored to your needs.
Operating with a nationwide supply network, we streamline the equipment hire process by offering a comprehensive, one-stop-shop solution—all from a trusted supplier. Our team is dedicated to providing expert guidance, high-quality equipment, and a seamless experience from order to collection. With prompt delivery, transparent invoicing, and a personal touch, we ensure that every project runs smoothly and efficiently.Working Hours :Monday - Friday 8am-5pm.
40 hours per week.
1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Accounts Administrator required to join an established customer services team at my precision manufacturing client who supply aerospace and other large engineering customers.
The ideal candidate will be an experienced Account Coordinator with experience to processing customer account orders.
Requirements
Customer service support experience in the manufacturing industry.
MS Office Suite fluency of Excel and PowerPoint
Good English and Maths.
SAP knowledge desirable.
Responsibilities
Customer account management.
Ownership of customer issues and resolution.
Orders processing.....Read more...
Finding and identifying mechanical faults, for example in the brakes, gears or fuel pumps
Checking for problems in newer vehicles with testing equipment connected to the vehicle's electronic control unit (ECU)
Carrying out repairs, which could include replacing damaged parts
Carrying out routine servicing and checks
Training:
Our training partner will deliver a high-quality Level 3 Motor Vehicle Service and Maintenance Technician programme here in our bodyshop
No college attendance required
You will work alongside a highly skilled mentor who will support you in becoming a skilled and qualified technician. It is essential to be able to follow instructions to gain an understanding of the company and vehicle manufacturer processes
Motor vehicle service and maintenance technician (light vehicle) (level 3)
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:
A career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager and Master Technician
The opportunities are endless
Employer Description:Manheim Vehicle Solutions is an evolving business, supporting customer de-fleet and handover services.
This a development position designed to develop an individual to the position of a technician. This role will be in line with working with a mentor. Training will be provided that has been designed to teach and develop an individual in vehicle mechanics and electrics to gain an understanding of both aspects, this is so able to get to a level where they able to carry out most repair work. A Training programme will also be provided to gain the accreditation for an NVQ Level 3 in motor vehicle mechanics. Following this qualification, it is expected that the individual will follow a manufacturer supported development programme.
Team members are responsible for ensuring all customer defined requirements are delivered, ensuring operational and customer service excellence is achieved.Working Hours :Typically 07.00 - 16.30, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Physical fitness,Driving License....Read more...
Finding and identifying mechanical faults, for example in the brakes, gears or fuel pumps
Checking for problems in newer vehicles with testing equipment connected to the vehicle's electronic control unit (ECU)
Carrying out repairs, which could include replacing damaged parts
Carrying out routine servicing and checks
Training:
Our training partner will deliver a high-quality Level 3 Motor Vehicle Service and Maintenance Technician programme here in our bodyshop
No college attendance required
You will work alongside a highly skilled mentor who will support you in becoming a skilled and qualified technician. It is essential to be able to follow instructions to gain an understanding of the company and vehicle manufacturer processes
Motor vehicle service and maintenance technician (light vehicle) (level 3)
Before the Standard is met, all apprentices must hold a certificate that meets the EU’s 2014 F-gas regulation
Training Outcome:
A career within the automotive industry with many opportunities to progress to positions of responsibility including a Service Manager and Master Technician
The opportunities are endless
Employer Description:Manheim Vehicle Solutions is an evolving business, supporting customer de-fleet and handover services.
This a development position designed to develop an individual to the position of a technician. This role will be in line with working with a mentor. Training will be provided that has been designed to teach and develop an individual in vehicle mechanics and electrics to gain an understanding of both aspects, this is so able to get to a level where they able to carry out most repair work. A Training programme will also be provided to gain the accreditation for an NVQ Level 3 in motor vehicle mechanics. Following this qualification, it is expected that the individual will follow a manufacturer supported development programme.
Team members are responsible for ensuring all customer defined requirements are delivered, ensuring operational and customer service excellence is achieved.Working Hours :Typically 07.00 - 16.30, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Physical fitness,Driving License....Read more...
Duties will include but will not be limited to:
Assisting with MOT work
General repairs
House keeping
Brushing up
Cleaning tools
Ensure that admin and customer service duties are completed including updating job cards and providing quotations and estimates
You will shadow qualified technicians to learn first hand how to service, maintain and repair vehicles, as you progress and your confidence and experience grows you will start completing tasks on your own
Training:
Motor vehicle service and maintenance technician - light vehicleLevel 3 Apprenticeship Standard
This apprenticeship is 1 day release to Macclesfield College
Training Outcome:There may be a fulltime position available upon successfully completing this apprenticeship.Employer Description:At Woodside Garage New Mills, we believe that taking care of your vehicle shouldn’t be stressful—it should be simple, honest, and dependable. Since our establishment, we’ve dedicated ourselves to offering the very best in car care for the New Mills community and surrounding areas.
Our philosophy is simple: treat every customer like family and every vehicle like our own. That’s why so many of our clients return to us year after year, recommending us to friends and family.Working Hours :Monday - Friday, shifts to be confirming.Skills: Attention to detail,Customer care skills,Analytical skills,Team working....Read more...
