Order Fulfilment & Stock Handling
Accurately pick and pack customer orders to meet daily dispatch deadlines
Place incoming goods in correct warehouse locations, maintaining an organised and efficient layout
Carry out regular stock checks and assist in inventory control to ensure accuracy across the warehouse
Goods-In, Dispatch & Local Deliveries
Support the receiving of deliveries, ensuring goods are checked, recorded, and stored correctly
Prepare and dispatch orders, ensuring parcels are securely packed and labelled to meet courier and customer requirements
Learn to operate Lift Trucks for the safe movement, unloading, and loading of goods within the warehouse environment (full training provided)
Coordinate and carry out local deliveries using our company van, ensuring timely and professional service to nearby customers
Systems & Technology
Gain hands-on experience with our current processes and upcoming warehouse management and barcode scanning system
Help maintain up-to-date digital records of inventory, order progress, and goods movements
Courier & Delivery Coordination
Learn how to select the most suitable courier services based on cost, service level, and destination
Support the management of shipping schedules to help ensure customer delivery deadlines are met consistently
Communication & Teamwork
Liaise with our Customer Service team to stay updated on order priorities and customer expectations
Communicate effectively with management and colleagues, contributing to a smooth and productive workflow
Training Outcome:Progression onto full-time employment. Employer Description:Established in 1990, Carechair is a manufacturer & supplier of care home furniture based in East Yorkshire. By helping care home operators like you for over 32 years, we’ve got to know you pretty well over the years. We understand the demands of running a business first hand and want to help you choose the right care home furniture for yours.Working Hours :Monday - Friday between 08:30 - 16:30 (30 min lunch).Skills: Number skills,Initiative,Driving licence,Works well under pressure....Read more...
£40,000 + Van + BenefitsWe are currently seeking a highly skilled and professional Electrician to join our client’s reputable and growing team, delivering exceptional service to high-end private clients across Surrey, Hampshire and Berkshire.Working predominantly on extension's, renovations and property conversion projects, the successful candidate will be responsible for the installation, maintenance and inspection of electrical systems within prestigious residential properties. This is a client-facing role that demands the highest standards of workmanship, attention to detail and professionalism.Applications from candidates currently working as Electrical Engineers, 18th Edition Electricians and Electrical Test and Inspection Engineers with CG2391 in a domestic environment are encouraged. Opportunities exist for both employed and self-employed individuals.Key Responsibilities
Carry out electrical installations, upgrades and repairs to the highest standards
Perform inspection and testing of electrical systems, producing accurate and thorough reports
Diagnose faults and provide effective solutions
Communicate clearly and professionally with clients, ensuring minimal disruption and total satisfaction
Provide exceptional face to face customer service and answer any customer questions
Skills & Experience
18th Edition qualified (essential)
C&G 2391 or equivalent (preferred)
Proven experience in residential electrical work, ideally within high-end or luxury properties
Strong understanding of current electrical regulations and safety standards
Full UK driving licence
Excellent communication and customer service skills
Strong work ethic and pride in delivering quality workmanship
Comfortable working alone or as part of a team
Ability to demonstrate familiarity with NICEIC requirements
This is a fantastic opportunity for an Electrician / Electrical Engineer to join a well-established family business with a focus on delivering service excellence to their customers. Apply now!....Read more...
Work within the Customer Experience Team and gain an understanding of the customers journey from end-to-end and contribute to improving the customer experience.
Work with internal colleagues and external partners to achieve individual, team and business targets. Work with colleagues to identify solutions to problems, appreciate the importance of team working
To act as the initial point of contact for enquiries covering a full range of service delivery and information, through all contact channels on a rota basis (telephone, face to face, email, and correspondence), using appropriate IT technology
To identify, respond to and complete, as far as is possible, customer requests at first point of contact
To escalate the enquiry or request when appropriate and refer to specialist teams, in line with agreed processes
To use a variety of IT systems to manage enquiries, provide information and access information for other services
To undertake any follow-up administrative work or system input tasks arising from enquiries or requests
To maintain and keep up to date comprehensive knowledge of all Raven services and associated IT systems
To undertake regular training to expand and update own knowledge of services and systems as required
Training:Customer Service Specialist Level 3.
You will primarily work from the Raven Office - Raven House, Redhill, Surrey; with online learning provided through the Training Provider.
There will be flexibility to work from home where required. Training Outcome:Progression into a Customer Service Advisor position within our Customer Experience Team. Employer Description:Raven is here to make a difference, working as a team to build homes and change lives. We’re also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it’s not just what we do, it’s how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
We Put Customers First in everything we do.
We will Always Be Curious about how we can do better.
We work together to Make It Happen.Working Hours :Monday - Friday 36 hours, between the hours of 8am-6.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative....Read more...
Field Service Engineer
Coventry
£36,000 - £38,000 Basic ( Optional Overtime (OTE £45’000)+ Door To Door Paid + Local Patch + Training + Company Van + Sick Pay + Bonus + Pension + No Weekend Work “IMMEDIATE START
Thrive working for a family feel business that can offer you stability and longevity within a recession proof industry. If you are a Field Service Engineer looking to work for a company that is known for retention of staff and great customer service this is the place for you! Benefit from training to ensure you are able to do the best job throughout your employment, work closely with the directors and benefit from not having to work on the weekend!
This established business is now recruiting a Field Service Engineer due to growth. If you have good electro-mechanical skills and want to move into an industry which you can specialise in then this is the opportunity for you!Your Role As A Field Service Engineer Will Include:
* Field Service Engineer - Covering a local patch at customer sites * Consistent Training * Service, repair & maintenance on Electro-Mechanical Equipment * Configuring and programming equipmentAs A Field Service Engineer You Will Need To Have:
* Experience In A Field Service Position / Ex Forces * Experienced within an electro mechanical industry / IT or Electronics * Full driving licenceIf this sounds like you call Charlie Auburn on 02038137949 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Field Service Engineer, Field Technician, Mobile Engineer, Electro-mechanical, Cleaning Equipment, Electrical, Mechanical, Engineer, Coventry, Leamington Spa, Midlands,
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed. We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted....Read more...
Store Manager - New Store Opening – May 2025
Reading
Fast Growing Premium Retailer
Salary up to £32,000 per annum dependent on experience plus bonus
Our client is a fast growing premium retail brand who have plans to open an impressive amount of stores over the next few years.
This premium retailer is about providing customers with fantastic service and high quality products in a luxury setting.
About the Role
As Store Manager, you’re the driving force behind your store019;s success. With strategic vision and hands-on leadership, you’ll create a dynamic, customer first environment that delivers exceptional service, strong sales, and an empowered team.
You'll set the standard, ensuring every detail aligns with providing a luxury experience while taking ownership of store performance, customer engagement, and team development.
Responsibilities
Deliver an unforgettable customer experience
Drive sales & maximise store performance
Lead, coach & develop your team
Ensure operational excellence
Be a strategic thinker
Store standards and visual merchandising
Own communication & collaboration
What We’re Looking For
Experienced retail manager/supervisor from ideally a jewellery, fashion or lifestyle brand that promotes 1-2-1 customer service
Passionate about coaching & leading teams
Customer service-driven and clientelling focused
Strong commercial acumen
Results-oriented & solutions-focused
Loves fashion, jewellery and trend aware
Benefits
Competitive Salary + Commission & Bonuses
Career Growth – Be part of a fast-growing, globally expanding brand.
Product Allowance & Generous Discounts
Exciting Incentives & Competitions
A Birthday Day Off
Interested? Apply today to be part of an exciting retailer with lots of opportunity for career growth.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Store Manager - New Store Opening – May 2025
Reading
Fast Growing Premium Retailer
Salary up to £32,000 per annum dependent on experience plus bonus
Our client is a fast growing premium retail brand who have plans to open an impressive amount of stores over the next few years.
This premium retailer is about providing customers with fantastic service and high quality products in a luxury setting.
About the Role
As Store Manager, you’re the driving force behind your store019;s success. With strategic vision and hands-on leadership, you’ll create a dynamic, customer first environment that delivers exceptional service, strong sales, and an empowered team.
You'll set the standard, ensuring every detail aligns with providing a luxury experience while taking ownership of store performance, customer engagement, and team development.
Responsibilities
Deliver an unforgettable customer experience
Drive sales & maximise store performance
Lead, coach & develop your team
Ensure operational excellence
Be a strategic thinker
Store standards and visual merchandising
Own communication & collaboration
What We’re Looking For
Experienced retail manager/supervisor from ideally a jewellery, fashion or lifestyle brand that promotes 1-2-1 customer service
Passionate about coaching & leading teams
Customer service-driven and clientelling focused
Strong commercial acumen
Results-oriented & solutions-focused
Loves fashion, jewellery and trend aware
Benefits
Competitive Salary + Commission & Bonuses
Career Growth – Be part of a fast-growing, globally expanding brand.
Product Allowance & Generous Discounts
Exciting Incentives & Competitions
A Birthday Day Off
Interested? Apply today to be part of an exciting retailer with lots of opportunity for career growth.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Store Manager - New Store Opening – May 2025Churchill Shopping Centre, BrightonFast Growing Premium RetailerSalary up to £28,000 per annum dependent on experience plus bonus
Our client is a fast growing premium retail brand who have plans to open an impressive amount of stores over the next few years.
This premium retailer is about providing customers with fantastic service and high quality products in a luxury setting.
About the Role
As Store Manager, you’re the driving force behind your store’s success. With strategic vision and hands-on leadership, you’ll create a dynamic, customer-first environment that delivers exceptional service, strong sales, and an empowered team.
You'll set the standard, ensuring every detail aligns with providing a luxury experience while taking ownership of store performance, customer engagement, and team development.
Responsibilities
Deliver an unforgettable customer experience
Drive sales & maximise store performance
Lead, coach & develop your team
Ensure operational excellence
Be a strategic thinker
Store standards and visual merchandising
Own communication & collaboration
What We’re Looking For
Experienced retail manager/supervisor from ideally a jewellery, fashion or lifestyle brand that promotes 1-2-1 customer service
Passionate about coaching & leading teams
Customer service-driven and clientelling focused
Strong commercial acumen
Results-oriented & solutions-focused
Loves fashion, jewellery and trend aware
Benefits
Competitive Salary + Commission & Bonuses
Career Growth – Be part of a fast-growing, globally expanding brand.
Product Allowance & Generous Discounts
Exciting Incentives & Competitions
A Birthday Day Off
Interested? Apply today to be part of an exciting retailer with lots of opportunity for career growth.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse.
....Read more...
Applying Bankers Orders for the Credit teams within the agreed service level agreement
To collate remittances for the credit services team
Apply cheques to the system
To handle bank charges/loss of exchange to the general process policy
Keep unallocated cash to a minimum across ledgers
To reconcile cash with order accounts on a monthly basis
To process journals within the agreed policies
To charge all credit card payments for Credit Services within the agreed KPI
Assist the team in chasing payments across ledgers
Take accounts off stop when payment is received by the customer
Administer and support the customer maintenance function within the team
To action Freshdesk tickets within agreed SLA’s
To offer support with resolving and responding to queries promptly, accurately and legibly in line with the departmental standards in order to facilitate prompt payment
Develop and maintain good working relationships with publishers and customers
Provide cover for the Credit Services team during periods of sickness and annual leave
Promote the importance and maintain the correct standards of Health and Safety in the workplace
To be responsible for the department post tray and faxes within the agreed KPI
Commitment to our Delivering Excellence programme by following and demonstrating the key values of MDL
Training:
Monthly online workshops and meetings with their tutor throughout the duration of the programme
Training will take place online
Level 3 Customer Service Specialist apprenticeship
Functional Skills in English and maths if required
Training Outcome:
Study support toward a level 3 qualification in Customer Service with the chance of progression into a Credit Services role upon completion
Employer Description:Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.Working Hours :Monday to Friday, between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Time Management,Written and Verbal skills....Read more...
Zest Optical are working with a lovely practice in Droitwich, Worcestershire to hire a Dispensing Optician.
The practice is known in the community for an amazing selection of products and offering best-in-class service.
On offer is an opportunity to develop your career in a forward-thinking environment.
Dispensing Optician – Role
Modern environment with a family feel in-store
Focus on quality and customer service
Advanced equipment and technologies available
Opportunities for development
Supported by an experienced team
Flexi working available
Dispensing Optician – Requirements
GOC registered Dispensing Optician
Passionate about eyewear and styling
Exceptional customer service skills
Dispensing Optician – Salary
Base salary up to £32,000
Lucrative bonus scheme
Range of additional benefits
For more information please click the 'Apply' link as soon as possible to avoid missing out on this great opportunity.....Read more...
Zest Optical are working with a lovely practice in Droitwich, Worcestershire to hire a full time Optical Assistant.
The practice is known in the community for an amazing selection of products and offering best-in-class service.
On offer is an opportunity to develop your career in a forward-thinking environment.
Optical Assistant – Role
Modern environment with a family feel in-store
Focus on quality and customer service
Advanced equipment and technologies available
Opportunities for development
Supported by an experienced team
Full time
Optical Assistant – Requirements
Previous experience of working in the optical industry
Passionate about eyewear and styling
Exceptional customer service skills
Optical Assistant – Salary
Base salary up to £24,000
Lucrative bonus scheme
Range of additional benefits
For more information please click the 'Apply' link as soon as possible to avoid missing out on this great opportunity.....Read more...
Receptionist / PA £25,000 to £27,000 d.o.e North London (N4)
Full time Receptionist with great customer service skills needed for a leading importer & distributor in North London N4
THE ROLE
As Receptionist you will be the initial point of contact for meeting and greeting visitors, including providing information and hospitality to clients. Duties include:
PA duties to the Managing Director
Managing phone calls and emails
Filing and checking stock / Handling returns
Assisting with meetings and organising lunches
Ordering stationery and supplies
Organising post and couriers
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
THE COMPANY
Our London based client is one of Europe’s leading importers and distributors of quality products from around the world. Join a friendly and dynamic office atmosphere and become part of the collaborative team.
THE PERSON
As Receptionist / PA you will ideally have some experience in a similar customer facing role. You will also need:
excellent customer service skills
knowledge of Word, Excell, Outlook etc
a friendly disposition
excellent communication skills
Working hours for this role are 8.30 am to 5.30 pm, Monday to Friday
If you wish to be considered for the role of Receptionist, please forward your CV quoting reference 250565A
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
Applications are invited with experience in: receptionist, customer service, front desk, reception, administration, PA, office, communication, Word, North London, N4....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service.
Provide support and training to customers using information communications technology (ICT) equipment and software.
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information – including referral to other services as appropriate - in a timely fashion.
Oversee and provide customers with guidance in the use of self-service equipment.
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role.
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities.
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation.
Contribute to the compilation of statistical returns, and any other general administrative duties.
Responsible for locking and unlocking, as necessary, acting as keyholder.
Specific individual and shared targets and objectives are defined annually within the performance management framework.
Training:Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills in English and maths if required.Training Outcome:After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant.Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Understand the needs of customers and deliver the best possible outcomes through excellent customer service
Provide support and training to customers using information communications technology (ICT) equipment and software
Answer telephone enquiries from customers promptly (including operation of a switchboard where appropriate), providing accurate information - including referral to other services as appropriate - in a timely fashion
Oversee and provide customers with guidance in the use of self -service equipment
Comply with the individual responsibilities for Health Safety & Welfare in the workplace, including ensuring safeguarding children, in accordance with work role
Undertake all stock circulation and management procedures, including sorting, shelving and tidying of returned material, reservations, fines, membership and similar activities
Contribute to promotional activities, marketing and display work and the achievement of agreed targets for income generation
Contribute to the compilation of statistical returns, and any other general administrative duties
Responsible for locking and unlocking, as necessary, acting as keyholder
Specific individual and shared targets and objectives are defined annually within the performance management framework
Training:
Customer Service Practitioner Level 3 Apprenticeship Standard
Training Outcome:
After completion of the apprenticeship, you may have the opportunity to progress to a Customer Services Assistant
Employer Description:At Essex County Council, we look after a large, diverse, complex region of the country. But our approach to creating a place where individuals, families and communities can thrive and prosper is simple.Working Hours :Please note that this role will require weekend working. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Branch Manager – Bristol
£50K Basic + 25 Days Holiday + Bank Holidays + Pension + Life Assurance + Employee Assistance Programme + Free Onsite Parking
Are you an experienced Depot or Branch Manager with a background in logistics, distribution, or warehouse operations? Ready to take the lead at a busy Bristol depot for a well-established global business?
We're hiring a Branch Manager / Depot Manager to lead day-to-day operations, drive service excellence, and inspire a team of motivated professionals. If you're a strong leader who thrives in fast-paced environments and wants to be part of a business that values its people and promotes from within – we want to hear from you.
What’s in it for you?
Competitive salary circa £50K basic
25 days annual leave + Bank Holidays (32 total)
Company pension
Life assurance
Employee Assistance Programme
Free onsite parking
Real progression opportunities within a supportive team
Key Responsibilities:
Lead, motivate and manage depot staff to meet KPIs and deliver excellent service
Oversee distribution, warehouse, and customer service functions
Support sales and commercial teams to maximise depot profitability
Manage stock levels, deliveries and quarterly stocktakes
Ensure full compliance with H&S and company procedures
Resolve escalated customer issues and maintain high satisfaction levels
Implement service improvements and report performance to senior leadership
About You:
Previous experience as a Branch Manager, Depot Manager, or similar within distribution, logistics, warehouse, motor factors, or aftermarket
Proven leadership skills with a people-first approach
Commercially minded with a passion for customer service
Confident using WMS and MS Office
Experience managing change and driving continuous improvement
Location: Ideally based in or near Bristol, Bath, Weston-super-Mare, Gloucester, Portishead, Filton, Bradley Stoke, Axbridge, or Wells.
Apply Now:
Send your CV to Robert Cox at Glen Callum Associates Ltd
📧
📞 07398 204832
Quote Job Ref: 4245RCB – Branch Manager / Depot Manager....Read more...
Customer Support/ Training Engineer – Electrical
Are you a Customer Support/ Training Engineer – Electrical actively looking for a new role?
Our client specialises in advanced electromechanical systems and will give you the opportunity to support and train customers on innovative, high-performance equipment used across various industrial applications.
Responsibilities of this Customer Support/ Training Engineer – Electrical job based in Stamford:
Providing support for a range of electro mechanical power products delivered.
Deliver in-person and remote training to customers, service partners, and internal teams.
Develop and maintain training documentation, presentations, and practical assessments.
Use SAP B1 to log and track service cases, technical faults, and resolutions.
Manage global technician certification records and skills development tracking.
Key requirements for this Customer Support/ Training Engineer – Electrical job in Stamford:
Minimum ONC or equivalent in Electrical Engineering.
Formal technical training experience (2+ years), including assessment delivery.
Strong background in supporting and troubleshooting electromechanical systems.
To apply for this Technical Training Engineer – Electrical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828 / 07487756328....Read more...
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills. Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 9 paid holidays and two floating holiday per year. We also offer a 401(k) plan after three months of employment. Oleum is an equal opportunity employer Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Job Role: Transport ManagerLocation: Bolton Reporting to: Warehouse DirectorSalary: £35,000 - £37,500 depending on skills and experienceHours of Work: Contracted 42.5 hours per week – Mon to Fri – 10am – 6pmOur client is one of the UK’s leading manufacturers and distributors of bathroom products. The business has manufacturing operations in the UK (Halifax), China (Shanghai) and the UAE (Fujairah/Dubai) employing over 600 people across 6 sites with an annual turnover of £80m+. The majority of sales are into the UK market (dominated by sales to major on-line retailers) with a growing presence in the North American market as the business expands its international operations. Job SummaryTo safely and effectively manage drivers, fleet, 3rd party logistics providers, budgets, IT and other resources in a customer focused and cost-efficient manner to meet business requirements and support profitable growth. To identify risks, issues and explore opportunities, and deploy innovative solutions and techniques to improve Logistics service offering. This role will report directly to the Warehouse Director. Reporting to this person will be approx. 30 drivers, 3 administrative staff and manage multiple 3rd party relationships with the like of DX, DPD, Parcelforce, ArrowXL pallet carriers. Key Areas of Responsibility: Manage the routing of the vehicle effectively.To ensure all communication devices are in use and are being used correctly and in full to the benefit of the operation (PDA’s)To oversee cost control and KPI performance, actively seeking to improve efficiency, reduce operating costs whilst meeting budget as a minimumTo manage 3PL providers by controlling expenditure, service excellence and purchase order management along with POD retrievalTo have appropriate controls and procedures in place to manage all aspects of customer service and communicationTo be customer focussed by understanding and appreciating customer requirements and quality standards in order to exceed customer service expectations.Maintain an excellent working knowledge of transport legislation and requirements for the best practice relevant to the transport industry.Ensures that all Health & Safety are adhered to including H&S induction and training, operating procedures, risk assessments and near miss reporting / emergency proceduresOversees vehicle management (owned/leased) by conducting safe vehicle operational checks, including tyres, bodywork, fluids, etcTo plan driver resource strategically to maximise capacity and utilisation of the fleet whilst reducing labour costsAd-hoc projects to work on from time to time and undertake other reasonable duties as required by Senior ManagementTo implement continuous improvement (CI) initiatives to improve processes, reduce costs whilst striving to enhance customer experience.To be responsible for your own health and safety and that of your colleagues, in accordance with the Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it.To work in accordance with the General Data Protection Regulations and Data Protection ActThe post holder may have access to material which is confidential. It is a condition of their contract of employment that they ensure that no confidential material is leaked from the department to unauthorised personnelTo implement the Equal Opportunities Policy into your daily activities. All employees are required to work in accordance with the Equality Act (2010)Skills, Knowledge, and Personal Attributes: Experience working in similar environmentAn experienced people manager – proven experience of leading and successful performance management and development of a team of staffExperience of working in high pressured environment handling high number of ordersProven high customer service focusCreative and innovative thinkerIT literate and able to uses multiple of software and hardware platformsWorks logically and systematically to solve problems, make decisions and think laterallyExcellent team-playerAbility to work under pressure to achieve set targets and meet deadlinesMaintains a positive attitude to continued learning and growthProfessionalSelf-motivatedConfidentPositiveFlexibleQualificationsGood competency in Excel, Word and Transport RoutingGood knowledge of health and safety legislationBenefitsHolidays – 22 days rising to 25 days after 3 complete years of servicePension – 4% contributionDeath in service – 2 x annual salaryIf you feel you have the relevant experience, we’d love to hear from you….apply today?....Read more...
An exciting opportunity has arisen with a market-leading chemical manufacturing company for the position of Service Engineer, with a primary focus on the installtion projects within the Industrial Laundry industry. This field based role places the successful candidate at the heart of the laundry division across the United Kingdom & Ireland, joining a dynamic and evolving workforce that has been at the forefront of chemical manufacturing for over 70 years!
To be successful as a Service Engineer, candidates must bring strong technical expertise particularly in handling equipment such as heat exchangers, water and energy recovery systems, steam systems and PLC control processes. The Service Engineer will be instrumental in supporting key projects and delivering on-site service at customer facilities.
Responsibilities of the Service Engineer:
Install and maintain all aspects of water and energy recovery systems, including mechanical and electrical components, with the ability to provide technical troubleshooting as needed.
Conduct site visits to assess, optimise, and enhance water and energy equipment at customer locations.
Ensure all necessary risk assessments, method statements, and flow diagrams are completed before commencing work on-site.
Commission water and energy equipment to the agreed specifications.
Manage small- to medium-scale projects, ensuring installations meet or exceed best practice standards.
Perform site surveys and technical visits, both independently and alongside contractors to assess project feasibility and scope.
Maintain comprehensive project documentation.
Qualifications Required for the Service Engineer:
Experience in a similar installation or project based role is essential to be successful as the Service Engineer.
Electrical Qualifications (18th Edition is desirable)
Previous experience in an industrial/commercial laundry setting or within the water treatment industry is highly desirable.
The role requires national travel across the UK & Ireland, with overnight stays when necessary.
In addition to a competitive salary, the Service Engineer will benefit from a comprehensive package such as Company Car, Company Pension (4% contribution with 5% company contribution), additional annual leave days accrued for length of service, and an annual discretionary bonus! If you believe you have the right skill set and experience for the role, please click on the link below to apply directly!....Read more...
The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.
The role requires a candidate with good IT skills as well as good communication and customer service skills.
Key responsibilities:
Using "Mondays" software to update Sales leads
Making external appointments for sales reps
Quantifying electrical drawings
Assisting other departments with general administration and data input
To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
Answer the telephone confidently and be able to communicate in a polite and professional manner when taking helpdesk and general enquires
Log all calls/job schedules with a high level of accuracy from customers and contractors
Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner
Check progress, completion of job and that all parties are satisfied
Speak clearly and in a polite/friendly manner
Dealing with sales and customer service queries via the telephone and e-mail
Dealing with e-mailed and faxed orders
Checking inputted orders with a high level of accuracy
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
Functional Skills: Level 2 in maths and English is required to be completed if GCSEs have not been attained.
You will be required to attend Kirklees College in Huddersfield on a Wednesday.Training Outcome:
Great prospects for progression to a permanent role for the right candidate, and further progression through future training
Employer Description:Operating from our purpose built 5000 square metre factory in Drighlington ideally situated in the centre of the country.
Specialising in the manufacture of a comprehensive range of Industrial and Commercial products enhanced with professional lighting control systems.Working Hours :Monday to Friday
Working Hours:
08:30 am to 17:00pm (Monday to Thursday).
08:30 am to 16:30pm (Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Excellent timekeeping,Excellent attendance,Ability to use Microsoft....Read more...
TPS are looking for the next generation of Parts Sales Executives to join their sites across the UK through the Volkswagen Group Apprenticeship Programme. If you have a passion for customer service, or a desire to build a career within sales, but don’t know where to start, our apprentice positions could be for you!
Working alongside a team of experienced sales professionals, you will gain an understanding of what it takes to be successful in parts sales, expert product knowledge and how to provide excellent customer service.
You will also develop life skills such as teamwork, leadership and communication while you work both behind the scenes and at the front desk.
The role requires you to be professional and approachable so that you can accurately assess customer requirements, advise them on parts required and process orders efficiently in a busy environment.
As a Parts Sales Executive, some of your key objectives will include:
Inbound/outbound call handling
Taking cash and credit card transactions
Delivering excellent customer service
Strong communication skills
Good IT skills
Teamwork
Using your product knowledge, provide advice to customers
Maintenance of accurate paperwork for centre and customer records
Efficient processing of customer orders
Contributing to the delivery of sales targets
Our ideal Parts Sales Executive apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centres.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the National Learning Centre.
As part of a fully rounded and comprehensive training programme, you will also be invited to a week’s personal development with our delivery partners Outward Bounds (T’s&C’s apply) to enrich your teamwork, communication, resilience and problem solving skills.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:TPS was the first trade operation to be owned and run by an automotive manufacturer – Volkswagen Group UK Limited.
This means we can offer the ultimate trade experience delivering Volkswagen Group Genuine Parts™ to our customers daily. Every TPS Centre’s extensive parts stock is maintained by the Volkswagen Group and is dedicated to the needs of our local trade customers.
We’re still growing and constantly evolving to meet the needs of our customers. There has never been a more exciting time to join our business and be part of our team.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Expeditors International are recruiting for an apprentice to join their branch in Manchester. The successful candidates will learn all aspects of freight forwarding whilst working towards a level 3 qualification. Duties include ensuring timely and accurate movement of freight and information, while providing exceptional customer service.
Major Duties and Responsibilities:
Air, Ocean, Trancson, Customs Brokerage roles:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Files and reporting
Use both export and import dashboards timely
Ensure accurate and timely billing
Ensure delivery of freight and timely clearance when applicable
Interact with our customers in arranging their shipments, meeting customer service standards
Contribute to maintain good relationships and good customer service, with customers and suppliers
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and look for best practices to improve operational efficiency and productivity
Timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Training:
Level 3 International freight forwarding specialist Apprenticeship Standard qualification
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Continued professional development, advancement to agent role and beyond.
Employer Description:Expeditors is a Fortune 500 global logistics company offering highly
optimised and customised supply chain solutions. We are a service
based company offering a highly flexible approach to supply chain
management. At the core of our cultural philosophy is a mission to
exceed customers’ expectations through excellence in our service.
We offer apprenticeships in International Trade and Logistics. Through
this apprenticeship you will gain a rounded understanding of the freight
forwarding industry setting you up for a long lasting career.Working Hours :Monday - Friday, 9.00am - 5.30pm. One hour lunch.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Proactive....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £13.78
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and EnglishTraining Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7am-10pmSkills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
- Actively approach your customers, engaging with them naturally
- Understand customer needs and provide appropriate solutions
- Work with colleagues across the store to help and support them
- Turn negative customer situations into positive outcomes
- Encourage customer feedback, share it with managers and use it to improve service
- Utilise all available tools and systems to maximise sales
- Have a full understanding of the processes relevant to your role and store
- Take personal responsibility for operating in a safe and legally compliant way
- Adhere to all policies & procedures relevant to your role
- You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
- UK Notional hourly rate £12.71 with 0.28 store specific allowance
- An award-winning pension scheme
- ShareSave options
- 6.6 weeks holiday
- Employee Assistant Programme
- Shopping discounts
- Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship L2 including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :25 hours per week, on a shift pattern basis, Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English,Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 5.00am - 10.00pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 5.00am - 10.00pm. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
