This is a unique and exciting opportunity to join a brilliant company and become an integral member of the team. If your experience matches the requirements below and you're interested in finding out more about this opportunity, please apply now. The Customer Service Advisor is responsible for processing customer orders, handling order entry and shipment scheduling.
Key responsibilities
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable
Key skills:
Experience working in technology or manufacturing environment
Strong administration and numerical skills
Professional communication skills and problem-solving abilities
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This is a unique and exciting opportunity to join a brilliant company and become an integral member of the team. If your experience matches the requirements below and you're interested in finding out more about this opportunity, please apply now. The Customer Service Advisor is responsible for processing customer orders, handling order entry and shipment scheduling.
Key responsibilities
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable
Key skills:
Experience working in technology or manufacturing environment
Strong administration and numerical skills
Professional communication skills and problem-solving abilities
....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership. Employer Description:Howards began as a single garage in 1972 and over the last 50+ years we have grown to 26 retail locations, representing 14 manufacturers, whilst still maintaining the values of a family business.
Our success has been built on a passion for delivering exceptional customer care, ensuring our customers come back to us time and time again. This dedication was recognised in both 2023 and 2024 when Howards became the highest-scoring AM100 retailer group in the UK for Reputation.
Reputation is an independent company that collects real customer feedback. Our consistent top scores demonstrate our strong connection and positive interactions with customers. Chris Lee, Managing Director of Howards Motor Group said, “Our dedication to putting our customers first drives these results. Whether through the service we provide in our showrooms or the support we offer through our aftersales operations, ensuring that every customer receives an exceptional experience is embedded in our culture.”Working Hours :Monday - Friday, full-time (40-hrs per week) and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Holt Executive are partnered with a leading design and manufacturing business with a cutting-edge product range that aids specific customer requirements, servicing a variety of markets across the globe including the Defence and Surveillance industries.
They require a Field Service Engineer to provide field support to customers worldwide ensuring the stable operation of hardware & software products. This will involve installing, configuring, maintaining, supporting, and optimizing all products and systems, which includes fire control systems, Naval electro-optical surveillance systems and land/vehicle surveillance systems.
Key Responsibilities for the Field Service Engineer:
- Offsite repairs to products and systems, and installation of new products at customer sites.
- After sales support and servicing to customers.
- Generating post site visit reports to include any recommendations and/or future actions.
- Strip-down / survey, repair, and test allocated customer repair returns.
- Testing and evaluating potential new equipment, sensors/cameras etc.
- Preparation of risk assessments and SSOWs for installation/commissioning activities.
- Lead (as required) in-house Factory Acceptance Testing (FATs) and other customer activities.
Key Skills & Experience for the Field Service Engineer:
- Experience of complex systems maintenance with electrical and mechanical assembly tools.
- Electronics knowledge, including microcontrollers, with an understanding of basic control theory.
- Competent mechanical and electro-mechanical skills and understanding.
- A strong understanding and proficiency with electrical, mechanical, PC architecture, and software skills including problem diagnosis, software loading and updates.
- Comfortable working in exposed or adverse conditions at land and sea, including working at heights and with large heavy equipment.
- Must be willing to travel worldwide at sometimes short notice, working extended hours as necessary (company compensation policy applies).
- Clean driving licence with class C1 is desirable for driving company test vehicle.
Company Benefits:
- 37.5 hour working week. Company Compensation Policy applies to overtime hours.
- Lunchtime finishes on a Friday.
- 28 days annual leave plus bank holidays.
- Christmas closure.
- Group pension plan matched contributions up to 5%.
- Income protection scheme and Employee Assistance Programme.
- Employee Help@Hand service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service and physiotherapy consultations.
- Life assurance policy, including bereavement counselling and probate helpline.
- Company shares incentive plan and save-as-you-earn scheme.
- Group electric vehicle salary sacrifice scheme.
Security Clearance Requirements:
Due to the nature of the business, applicants need to be able to obtain UK Security Clearance as a mandated requirement. Therefore, if successful, you will need to provide proof of identity, employment history and right to work in the UK, along with proof of UK residency for at least five years.
If your skills and experience match this Field Service Engineer opportunity, we encourage you to apply now!....Read more...
Our client, a well-established manufacturer with a strong presence in multiple countries, is seeking an experienced Sales Support Manager to join their UK team. This is an exciting opportunity for a customer-centric professional to play a key role in driving sales performance and enhancing customer satisfaction.
As the Sales Support Manager, you will be responsible for supervising, supporting, and motivating the sales administration team to ensure high performance and engagement. Acting as the main point of contact for key customer accounts, you will maintain strong relationships and work closely with internal teams to deliver seamless customer service.
Responsibilities
- Supervise, support, and motivate the sales office team to ensure high performance and engagement
- Act as the main point of contact for key customer accounts, maintaining strong relationships
- Assist the Head of Sales in managing and supporting the sales team's daily requirements
- Monitor and improve response times to customer queries and orders
- Provide guidance and support to team members on customer communication and problem-solving
- Collaborate with procurement, warehouse, logistics, and senior management to ensure seamless customer service
- Analyse current processes and recommend improvements to enhance team efficiency and service levels
- Coordinate the preparation and distribution of sales reports, data analysis, and KPIs to management
- Track customer interactions, ensuring the CRM system is regularly updated
- Manage staffing levels, conduct regular team reviews, delegate tasks, and organise team training
- Ensure customer service standards and company policies are upheld across all interactions
Requirements
- Experience in Sales Management or a Supervisory role
- Proven experience in the manufacturing or construction industries
- Excellent communication and interpersonal skills to build strong relationships with customers and internal teams
- A strong customer-centric approach to problem-solving and ensuring customer satisfaction
- Organised, detail-oriented, and able to work under pressure and meet deadlines
- Flexible and open to change within a dynamic and fast-paced environment
- Strong IT skills, including proficiency in CRM systems, Microsoft Office, and ERP platforms
- Intelligent, quick-thinking, highly numerate, and possessing high-level verbal and written communication skills
- A strong team player with strong Excel skills and good analytical skills
Benefits include:
- Competitive salary
- Company bonus scheme
- 25 days holiday plus bank holidays
- Early finish on Fridays
- Pension scheme
At KHR we take care to ensure that you are represented as well as possible so it is worth checking your CV for layout, spelling and grammar as well as making sure it is up to date before you submit. If you feel you need to highlight particular qualifications, skills or relevant experience with regards to a specific role then please add a cover letter or a preface page. This does not need to be formatted in the same manner. In addition, if your CV is heavy with graphics etc, please could you also submit a "clean" copy in Word. Thank you.
KH Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. KHR - Recruitment Specialists is a trading name of KH Recruitment Ltd Keep in touch with us online for job alerts, industry updates and market...
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A Customer Service Specialist is responsible for helping customers with questions, problems, or concerns related to Focus SB's products or services. Their goal is to ensure customer satisfaction and build loyalty. Here's what you will learn to do:
Main Duties:
Provide information about products and services via telephone and email
Managing customer complaints by providing appropriate solutions
You will be the first point of contact and expected to ensure every customer feels heard and supported
Training Outcome:To become a fully trained and qualified Customer Service Specialist with Focus S.Employer Description:Focus SB is a multi-award-winning British brand renowned for the design, development and manufacture of premium electrical wiring accessories.Working Hours :Monday to Thursday 8.30 to 5.00 and Friday 8.30 to 12.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience,Politeness,Reliable,Self Control....Read more...
JOB DESCRIPTION
Job Title: Customer Service Rep
Location: Vernon Hills, IL
Department: Sales Support/Customer Service
Reports To: Sr. Manager, Customer Service/Order Entry
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
JOB PURPOSE:
The customer is everything at Rust-Oleum and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 8:00 am - 4:30 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
Provide accurate and detailed information about our products, services, pricing, and promotions.
Assist customers in order status, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
Document all customer interactions and maintain accurate records in our system.
Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
Educate customers on product features and usage to maximize their satisfaction and engagement.
REQUIREMENTS:
3+ years call center customer service, sales support or B2B Account Management experience
High School (or equivalent) Some College preferred
Strong Excel skills; SAP experience preferred
Effective communications skills - verbal and written
Grace under pressure - remain positive and focused to the task at hand
Ability to handle interactions in a diplomatic manner
Effective problem-solving skills - quick on your feet and can think outside of the box
Ability to multi-task and prioritize work all with a sense of urgency
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.Target Salary Range: $23.00 - $25.00, bonus eligible
From big benefits to small, we take care of our associates!
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave.
We offer a 401(k) plan after three months of employment with company contribution.
Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum offers 9 paid holidays and two floating holidays per year.
You are also eligible to earn two weeks of vacation and four sick days on an annualized basis.
Subsidized breakfast and lunch at the corporate campus plus complimentary coffee & tea Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected classApply for this ad Online!....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.
Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist Apprenticeship Standard, including Functional Skills if required.
As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:Ashford Orbital is part of JCB Motor Group.
Throughout all our JCB Group dealerships in Kent and Sussex, it is our aim to deliver a personal, friendly, caring and professional service to all of our customers, since we are a customer centric business.
At the JCB Group we provide our customers with quality new and used vehicles, full aftercare facilities, fleet, rental and motability services, exceeding a customers automotive expectations. Whether you're just around the corner or across the country, our premium products are here for you. From convenient vehicle delivery to our JCB Concierge service, we go the extra mile and provide the JCB Group difference.
Our Story
Where we've come from and what makes us different?
Back in 1998 our Owner and Managing Director, Jonathan Bischoff, had worked his way up to a Sales & Brand Manager in the local car industry, but thought, "I want to do things differently". Jonathan contacted Volkswagen UK Headquarters, a brand he most respected, and put forward his case. In December 1998 he was selected to become one of the first Volkswagen Sponsored Retailers, and at 28 years old, the youngest. Thus the JCB Group was born with just one showroom, which is now our Head Office, at JCB Medway in Gillingham Business Park.
Over the following years, additional brands, buildings and businesses have been added to the group, expanding it from one brand, one branch to multiple manufacturers, used car and van outlets, car and van rental sites, corporate fleet sales, a van modification collaboration and trade parts centres at over 30 sites in Kent, Sussex and Essex.
Jonathan remains at the head of the company, very much hands on with day-to-day business. Continuing to travel to each branch, meeting with managers and staff on a daily basis.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Handling, receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customers’ orders
The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme - ECAT
A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Training:Customer Service Specialist Level 3.
Visited within the workplace every 28 days by a skills coach.
Train at the state-of-the-art MAN Training Academy in Manchester, every 6-8 weeks.Training Outcome:Full-time Service Advisor.
Mentor. Employer Description:Trucks, buses or vans: MAN Truck & Bus is one of Europe’s leading commercial vehicle manufacturers. As a result, MAN addresses three coinciding challenges in the areas of e-mobility, digitalisation and automation. Our aim: By the end of the decade, we will have developed a fully autonomous, zero-emission truck.Working Hours :Monday to Friday, working hours TBC, (maybe occasional weekend shifts).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Patience....Read more...
Role Overview: * Booking appointments for patients * Repairing and adjusting spectacles * Assisting patients with frame and lens selection * Administrative tasks * Contact lens and stock managementTraining:Customer Service Practitioner Level 2 Standard Off-the-Job Training Requirements: * Off-the-job training is a vital component of the apprenticeship and must be completed alongside practical work duties. * Apprentices are required to complete a minimum of 6 hours per week, or the equivalent over the practical learning duration. * This equates to 20% of a capped 30-hour working week. * Training must focus on delivering new skills and knowledge directly relevant to the apprenticeship standard. Acceptable activities for off-the-job training include: *Teaching of theory through blended learning methods * Practical training sessions * Work shadowing and supported learning * Time spent completing assignments or answering questionsTraining Outcome:Upon successful completion of the Customer Service Apprenticeship, there will be an opportunity to progress onto the Customer Service Specialist programme, with potential for continued career development within the business.Employer Description:Boots OpticiansWorking Hours :Monday-Saturday - shifts to be agreed (5-days)Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Number skills,Organisation skills,Patience,Team working....Read more...
An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.
As a Service Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.
You will be responsible for
* Act as primary contact for customers, managing bookings and providing workshop updates.
* Maximise workshop efficiency by scheduling jobs and upselling additional services.
* Process repair authorisations, warranty claims and accurate invoicing.
* Maintain vehicle service records and ensure parts are ordered promptly.
* Conduct pre- and post-service customer communications to ensure satisfaction.
* Keep reception area presentable and comply with all health & safety standards.
* Stay updated on manufacturer requirements and maintain professional standards.
What we are looking for:
* Previously worked as a Service Advisor or in a similar role.
* Ideally have experience working with HGV or light commercial vehicles.
* Basic technical knowledge of commercial vehicles.
* Strong customer service and communication skills.
* Ability to multitask in a fast-paced environment.
Shifts:
* Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
* 1 in 3 Saturday mornings: 7:00am - midday
What's on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Employer Statutory Pension Scheme
* Free Class IV MOT per year
* Mental Health First Aiders
* Referral bonus if you introduce your technician friends (£1500!)
* Paternity pay - Full 2 weeks pay
* Personal Accident Scheme
* Corporate uniform provided
* Cycle to work scheme
Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Retail Installation Support AdministratorLocation: Clevedon BS21Salary: £24,000 per annumBritannia Windows is one of the South West’s leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.Role OverviewAs a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.Responsibilities
Act as the first point of contact for all customer and installer telephone queriesDeliver exceptional customer service, handling queries, updates, and complaints efficientlyMonitor and follow up on customer reviews and feedback across platformsTrack and assist with payment monitoring, chasing outstanding balances when necessaryAuthorise, process, and track supplier and contractor invoicesMaintain and update CRM and internal databases with accurate job and customer informationProvide daily administrative support to the retail installation teamAssist with scheduling installations and coordinating diariesGenerate reports, update spreadsheets, and support wider operational projectsWork closely with internal teams, suppliers, and contractors to ensure project timelines are met
Skills and Experience Required
Strong attention to detail and high accuracy in administrative tasksFriendly and professional telephone manner with excellent communication skillsCustomer-focused with a genuine passion for delivering high service standardsProficient in Microsoft Office and experience with CRM or scheduling systemsAble to manage multiple priorities and meet tight deadlines under pressurePrior experience in an administrative or operational support role (ideally in a retail, construction, or installations environment)Team player who can also work independently with minimal supervisionExcellent organisational and time management skillsA proactive, solutions-based approach to problem-solving
What you will get in return:
Competitive salary of £24,000 per annumFull-time, permanent role in a stable and well-established companyFriendly, supportive team environmentOpportunities for career growth and development within a respected brandConvenient Bristol location with on-site parking and good transport linksBe part of a company that takes pride in its British-made products and excellent service
Interested in this Retail Installation Support Administrator role? Please apply with your updated CV. INDHS ....Read more...
Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
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As a Customer Service Practitioner apprentice at Spa Time Pets, you will be responsible for:
Taking incoming phone calls
Booking appointments
Greeting customers and their dogs
Basic cleaning
General help in the shop where and when needed
Training:You will be working towards the Level 2 Customer Service Practitioner apprenticeship.
All training will be provided on site during your paid working hours. Your day-to-day mentoring will be with your employer, and a combination of online and in-person monthly sessions will be held with your Haddon Training Trainer Coach. If you don't hold GCSE Grade 4/C or above, or equivalent, in English and maths, you'll also complete Functional Skills.Training Outcome:The owners of Spa Time Pets are hugely invested in staff training and development. Upon completion of your Level 2 Customer Service Practitioner apprenticeship, there will be other options for further training and/ or the possibility of full-time employment.Employer Description:At Spa Time Pets, our experienced groomers use natural products and gentle care, so your pet leaves looking and feeling like a superstar.Working Hours :Working hours are 35 per week, Monday - Friday and every other Saturday for 5 hours. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working....Read more...
Position: Workshop Administrator
Job ID: 1298/97
Location: Newcastle
Rate/Salary: : £26,000 – £28,000 per annum
Benefits: 25 days holiday + statutory, 3% contributory pension, Career development opportunities
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy, and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The job description below will outline this position of: Workshop Administrator
Typically, this person will provide administrative support to the service department and workshop operations, managing internal systems, coordinating jobs, and supporting the delivery of key customer contracts.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the (insert job title):
Manage the administrative aspects of workshop contracts and coordinate with relevant departments
Handle incoming enquiries and ensure timely responses by the appropriate personnel
Create and manage work orders in Microsoft Dynamics, order parts, and update records throughout the job lifecycle
Approve engineers’ time sheets and allowances in Dynamics
Prepare and issue quotations, invoices, and job documentation, ensuring costs are accurate and profit marginsare maintained
Collate, format, and distribute engineers’ service reports to customers within agreed timeframes
Provide general administrative support to the Workshop Manager and wider service team as required
Attend internal and external meetings,
Support engineers with customer and internal applications and portals
Accept MOD service orders within 24 hours, produce KPI reports by the 5th of each month, and prepare MOD QRM slide packs
Qualifications and requirements for the Workshop Administrator :
Proficient in Microsoft Office (including Access)
Experience working in a service delivery or workshop environment
Strong communication and organisational skills
Desirable:
Experience managing key customer accounts
Experience scheduling engineers or technicians
Familiarity with HR policy and compliance
This vacancy is being advertised by HSB Technical Ltd, who have been appointed to act as a recruitment partner for this role.....Read more...
We’re recruiting for an enthusiastic and organised Hire Desk Controller. This is an exciting opportunity to join a thriving, well respected brand, playing a pivotal role in ensuring smooth operations and delivering outstanding customer service.
Overview of role:
As a Hire Desk Controller, you’ll be the first point of contact for customers, supporting them with hire enquiries, quotations, and technical information. Your mission is to deliver a seamless customer journey, ensuring every hire request is handled efficiently and professionally, from initial enquiry through to delivery or collection.
You’ll also play a key role in collaborating with internal teams and external partners to ensure operational excellence while maintaining strong customer relationships.
Main responsibilities for the Hire Desk Controller
Acting as a brand custodian, representing the company with passion and pride
Handling enquiries via phone, email, providing pricing, specifications, technical details
Converting hire enquiries into successful hires by delivering best-in-class service
Coordinating transport needs, scheduling deliveries, collections, demonstrations
Working with the client to drive revenue and ensure smooth operations
Resolving delivery issues or collections promptly, escalating when necessary
Maintaining accurate records, raising contracts for hires and off-hires
Taking ownership of the customer journey, ensuring high standards of service are met
Skills, experience and Attributes required
Strong organisational and problem solving skills with a keen eye for detail
Excellent communication and collaboration abilities
A proactive, passionate and half glass full approach
Customer-focused approach with a passion for building relationships
Confidence in handling multiple tasks and working under pressure to meet deadlines
IT literate, with the ability to quickly learn new systems
Experience in hire, sales, or customer service is advantageous but not essential
What’s in it for You?
Join a company that values its people and offers fantastic benefits, including:
A salary £36,750 salary with profit share and annual bonus
8:30 - 5pm Monday to Friday
Site based 5 days per week
26 days of holiday plus bank holidays
Pension, life assurance, and staff discounts
Career development opportunities
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As a Field Service Engineer, your main responsibility will be ensuring the safe execution of service projects. You'll work on tasks related to servicing, upgrading, and extending the life of switchgear and ancillary equipment at our offices, workshops, and customer sites in the UK and abroad, including offshore and marine environments.
Key Responsibilities
Provide technical support and advice to customers.
Generate service-related quotations.
Perform switchgear service, maintenance, upgrades, and fault finding.
Participate in the out-of-hours call-out service.
Qualifications
Apprenticeship in electrical engineering.
Minimum ONC level in Electrical Engineering or equivalent.
Experience with technical reports and electrical switchgear.
Offshore or marine experience preferred.....Read more...
As a Field Service Engineer, your main responsibility will be ensuring the safe execution of service projects. You'll work on tasks related to servicing, upgrading, and extending the life of switchgear and ancillary equipment at our offices, workshops, and customer sites in the UK and abroad, including offshore and marine environments.
Key Responsibilities
Provide technical support and advice to customers.
Generate service-related quotations.
Perform switchgear service, maintenance, upgrades, and fault finding.
Participate in the out-of-hours call-out service.
Qualifications
Apprenticeship in electrical engineering.
Minimum ONC level in Electrical Engineering or equivalent.
Experience with technical reports and electrical switchgear.
Offshore or marine experience preferred.....Read more...
In this role, you’ll help with day-to-day administration tasks and provide excellent customer service support for our GoCruise & Travel Franchise as well as our Fred. Holidays Tour Operation. Don’t worry if you’re new to this, full training and ongoing support will be provided to help you succeed.
Main tasks will include:
Issuing booking documentation for both trade and customer bookings
Invoicing and ticketing
Processing customer payments and resolving unpaid balances
Dealing and completion of incoming supplier emails and post
Handling and solving complaints
Gathering and inputting of customer personal information
Handling inbound and outbound phone calls from customers, agents and Franchisees
Provide support to the Team Leaders as required
Training:This is an apprenticeship; the successful candidate will work towards the Customer Service Specialist Level 3 qualification which has an estimated course duration of 15-months.
This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.Training Outcome:After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business. Employer Description:Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.Working Hours :Monday - Friday between the hours of 08:30am and 5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Telephone reception, calling clients, making bookings
Using Microsoft Office, Excel, Word, Outlook and SharePoint
General office duties
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One-to-one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Level 2 Customer Service qualification upon successful completion of the apprenticeship
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship
Employer Description:em1 Ltd are what to do if you discover or accidentally disturb asbestos during your work.
em1 Ltd was established in 2016 by Gill Elstob and Daniel Francis. Our aim is to plan and undertake quality workmanship with our reliable and competent staff to deliver a right-first-time service.Working Hours :Monday - Friday, 8.00am - 5.00pm. Early finish on Fridays at 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Our Customer Service Advisor will be responsible for providing high-quality service to customers by handling enquiries, resolving issues and ensuring a positive experience.
The role will involve:
Communicating with customers via phone, email or in person
Addressing customer needs
Offering customer advice
Processing customer orders and/or requests
Maintaining accurate records of customer interactions
Ensuring customer satisfaction
Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Please consider the following:
Key skills:
Use IT systems
Record and document production
Decision making
Interpersonal skills
Communications
Quality
Planning and organisation
Project management
Key knowledge
The organisation
Value of their skills
Stakeholders
Relevant regulation
Policies
Business fundamentals
Processes
External environment factors
Key behaviours
Professionalism
Personal qualities
Managing performance
Adaptability
Responsibility
Training:You will be working towards Level 3 standard in Customer Service.
You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme.
The training will take place on site.Training Outcome:A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.
With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry and beyond.Employer Description:We are conveniently located on Portway West Business Park, which lies on the western outskirts of Andover next to A303 dual carriageway – a vital connection between The South West, London and the South East. Serving the South of England and beyond from our state of the art facility in Andover, Hampshire. We can affect recovery of unroadworthy and undrivable vehicles in good time, utilising our network of trusted contacts. We work on every make and model of car and light commercial vehicle, covering all repairs, from the smallest scratch to badly damaged bodywork. We use the latest technology and SMART repairs to achieve the least invasive and best quality finish possible. Our team of experienced and qualified repair professionals are BS10125 approved and passionate about achieving the highest standards. We pride ourselves on delivering exceptional service alongside high quality repairs.Working Hours :Typically Monday - Friday, 8.00am - 5.00pm (30-minute break each day). No weekend work.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills....Read more...
We are looking for an enthusiastic person looking to make Customer Service their career pathway of choice.
You will learn how the function plays an essential part of Bidfood depots by providing support and communicating to both external and internal customers.
Resolving queries to a satisfactory resolution is key to enhancing their experience of Bidfood.
Ensuring the ongoing support to hundreds of customers including some big brand names.
Alongside your role, you will be working towards achieving your Level 2 apprenticeship.
Ability to use MS Word, Excel & Outlook. Training:Charbridge Way, Bicester, OX26 4ST
Level 2 Customer Service Practitioner apprenticeship standardTraining Outcome:This role is an excellent opportunity to train and build a career as a Customer Service Advisor.Employer Description:Our journey began back in 1929. Since then, we have continued to build a strong and resilient business with a great future. It is why we believe we are the best foodservice provider in the country.Working Hours :Due to the nature of the business, we operate over 5 days, flexibility is a key requirement, as you will be required to work up until 5:00pm, including swapping a weekday to an occasional Saturday work until 2:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Answer incoming helpdesk calls in a professional and friendly manner
Triage support tickets and assign them to the appropriate team
Log and update tickets accurately in our system
Provide excellent customer service and support
Learn and grow within a fast-paced IT environment
Training:Level 2 Apprenticeship in Customer Service Practitioner consisting of:
Level 2 Standard in Customer Service Practitioner
Level 1 Functional Skills in Mathematics
Level 1 Functional Skills in English
You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go onto higher education.Employer Description:We are an Award-Winning team located in Hull (5-time “Britain’s 50 Best Managed IT Companies), built on earned knowledge acquired over 19+ years helping Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, Financial sectors. With the company now growing to support more than 150 customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.Working Hours :Monday to Friday, shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Bodyshop Manager / General Manager:
Ref - 132674
- Competitive salary package
- 25 days holiday plus bank holidays
- Internal and external training
- Pension scheme and death in service insurance
- Perkbox - Access to hundreds of exclusive discounts and rewards
- MediCash - Free healthcare scheme
- Permanent Vacancy
Our client, a large busy Bodyshop/Accident Repair Centre in the Penrith area are currently looking for an experienced manager to run their highly successful site.
You be responsible for the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Confirming quotes
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Manager Bodyshop Penrith
Bodyshop Manager, Site Manager, General Manager, Workshop Manager,....Read more...
Assist with general admin tasks such as filing, data entry and maintaining records
Handling incoming calls and correspondence, directing them to the appropriate staff members
Assist the Marketing team with direct mailing, including printing, assembling and mailing out materials
Provide admin support for events, including tracking of RSVP’s, packing and assisting with event logistics
Be the first point of contact for customer enquiries via phone, email, and online chat
Take ownership of customer requests, following through until the customer is completely satisfied
Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions
Resolve customer issues promptly and effectively, escalating only when necessary
Proactively follow up with customers to check on their satisfaction and identify opportunities for improvement
Keep accurate records of customer interactions and feedback to support continuous service improvements
Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience
Contribute ideas and suggestions to enhance our customer service processes
Represent the company’s values and professionalism in every customer interaction
Training:Location: 6 Vita House, Fish Quay, North Shields, NE30 1JA
Salary / Wage: £7.55 per hour
Possible Start Date: 22 September 2025
Application Deadline: 10 September 2025
Expected Duration: 18 Months
Apprenticeship Level: Advanced
Training Outcome:There is the opportunity to progress within the company at any level and section as there may be need, and that interests the person. The key is customer service, admin, and marketing activities. Employer Description:Seaweed & Co. is dedicated to harnessing the natural power of seaweed for health, nutrition, and sustainability. With a strong focus on quality and innovation, our sustainable Scottish seaweed delivers unique benefits across food, health, and wellness industries. Committed to environmental responsibility, we ensure our seaweed is sustainably harvested and expertly processed to retain its natural goodness. Through cutting-edge research and a passion for seaweed’s potential, we strive to make this incredible marine superfood accessible to businesses and consumers worldwide.Working Hours :Monday to Friday, 9 am-5 pm, but with flexible working possible.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative....Read more...
