At The Black Horse Inn, we take great pride in offering the best possible experience for our guests. We’re a family-run pub serving high-quality, locally sourced produce, with every dish prepared from scratch.
You’ll receive full support and mentoring as you develop a broad range of skills in food and beverage service. Candidates aged 18 and over will also have the opportunity to learn bar skills, including how to care for ales and clean beer lines.
Key responsibilities include:
Serving food and beverages to a high standard, while maintaining professionalism.
Taking orders and providing attentive table service.
For those aged 18 and over, learning to work behind the bar.
Preparing for service, including setting up and refilling condiments.
Learning our menu, including daily specials.
Delivering exceptional customer service and promoting menu items to enhance the guest experience.
Communicating effectively with customers, adapting to their needs and ensuring excellent service.
Maintaining cleanliness and hygiene of work areas, utensils, and equipment.
Polishing cutlery and ensuring presentation standards are met.
Complying with food safety and allergen legislation during food and beverage preparation and service.
Handling customer payments securely and accurately.
Working collaboratively as part of a team, supporting colleagues and fostering a positive work environment.
Monitoring stock levels and assisting with restocking and stock rotation.
Addressing customer queries or concerns, escalating any issues when necessary.
Participating in training sessions to develop skills and broaden your knowledge of food and beverage service.
Contributing to team meetings by offering suggestions to improve service and efficiency.
Adhering to professional standards of behaviour, appearance, and punctuality.
Carrying out any other associated duties as required.
Training:Working towards a Level 2 Hospitality Team Member apprenticeship standard, including any required Functional Skills in English and maths.
All training for this apprenticeship will take place in your workplace. A dedicated Vocational Trainer will visit approximately once every four weeks to create a personalised learning and development plan, setting out a schedule of training activities and objectives.
You will complete a combination of on-the-job and off-the-job training, including workshops, face-to-face sessions, and the development of a portfolio of practical evidence. You’ll receive ongoing support from your colleagues, along with continuous mentoring and training to help you develop a wide range of food and beverage service skills.
Your progress will be reviewed every 8 to 12 weeks with your Manager and Trainer.Training Outcome:This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of food and beverage service skills. The apprenticeship may lead to a permanent job role, and possible internal progression, for the right candidates.Employer Description:The Black Horse inn is a family run public house with rooms priding ourselves on good food good beer and friendly atmosphereWorking Hours :Hours of work can vary slightly, and will be flexible between the opening times of:
Wednesday to Saturday: 10.00 – 15.00 and 17.00 – 23.00
Sunday: 10.00 – 16.30
Monday – Closed
Tuesday - ClosedSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Professional,Smartly presented,Keen to learn,Talkative and outgoing,Awareness of food safety....Read more...
Bodyshop Manager / General Manager:
Ref - 132674
- Competitive salary package
- 25 days holiday plus bank holidays
- Internal and external training
- Pension scheme and death in service insurance
- Perkbox - Access to hundreds of exclusive discounts and rewards
- MediCash - Free healthcare scheme
- Permanent Vacancy
Our client, a large busy Bodyshop/Accident Repair Centre in the Penrith area are currently looking for an experienced manager to run their highly successful site.
You be responsible for the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Confirming quotes
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Manager Bodyshop Penrith
Bodyshop Manager, Site Manager, General Manager, Workshop Manager,....Read more...
PCV Driver
Reporting to: Ground Transport Operations Coordinator
ROLE PURPOSE:
To provide an excellent service to our clients customers by driving our internal bus fleet. As a key part of the team, you will be providing amazing customer journeys with elevated levels of service.
PRINCIPAL RESPONSIBILITIES:
Transport the clients passengers and staff from various locations on-site to the allocated destinations by driving our internal fleet of vehicles.
Work a varied shift pattern providing 24/7 cover for the operation on Saturdays and Sundays
Support the clients drive for 0 carbon emissions by working with the clients teams and technology to provide an effective on demand service
Comply with all internal and external policies, procedures and legislation that apply to your role
Take responsibility for the welfare comfort and safety of all passengers utilising the bus services
Carry out daily inspections on systems and equipment fitted to the PCV fleet, including daily inspection vehicle checks
Monitor the utilisation of equipment and vehicles including refueling and daily upkeep of vehicles
Provide excellent customer service, responding to customer enquiries, and resolving situations swiftly
This is not intended to be an exhaustive list, and the role holder is expected to undertake any duties reasonably required to fulfil their role and support the clients business objectives.
Additionally, every employee is expected to:
Comply with all relevant legislation, health and safety requirements and company policies
Engage in continuous personal development
Promote the vision and values of the clients business
....Read more...
Assistant Manager Automotive Service Centre
Location: Stoke-on-Trent
We are seeking a confident and experienced Assistant Manager to join a successful automotive service centre in Stoke-on-Trent. This is a hands-on role where youll support the Centre Manager in day-to-day operations, lead the team, and ensure excellent customer service.
Whats on offer:
- Basic salary up to £31,997
- Uncapped bonus scheme average earnings of £7,100 annually
- 5-day working week with no Sunday hours
- Ongoing training and career progression opportunities
About you:
- Experience in a similar role within the motor trade
- Strong customer service and leadership skills
- Good understanding of vehicle servicing, repairs, and MOT processes
- Ability to work in a fast-paced environment
Apply today to find out more or for a confidential discussion about the role.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.....Read more...
Assistant Manager Automotive Service Centre
Location: Perry Barr
We are seeking a confident and experienced Assistant Manager to join a successful automotive service centre in Perry Barr. This is a hands-on role where youll support the Centre Manager in day-to-day operations, lead the team, and ensure excellent customer service.
Whats on offer:
- Basic salary up to £31,997
- Uncapped bonus scheme average earnings of £7,100 annually
- 5-day working week
- Ongoing training and career progression opportunities
About you:
- Experience in a similar role within the motor trade
- Strong customer service and leadership skills
- Good understanding of vehicle servicing, repairs, and MOT processes
- Ability to work in a fast-paced environment
Apply today to find out more or for a confidential discussion about the role.
Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries.
We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter
Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments.....Read more...
Support the Service Lead and wider Enhanced Outreach team to provide a high-quality customer-focussed service as well as facilitating bespoke-funded projects (this includes short, medium and long-term projects).
Support project budget income and expenditure, ensuring that policies and procedures are followed and spending remains within budget.
Support the development of new initiatives to improve customer focus and / or reduce service costs.
Maintain and develop effective partnerships with external agencies and the voluntary sector.
Have a strong awareness in regard to relevant new policies to support any policy change in line with legislation / customer need.
With ongoing support from the Service Lead to oversee the setting up of projects and ongoing monitoring, reviewing and implementing change.
Undertake additional activities to support the wider team in such things as Outreach, Safeguarding alerts, Health and Safety and rough sleeper accommodation, Gypsy & Traveller Welfare interventions.
Take a proactive role during times of extreme weather to support the setting up and provision of such initiatives as Safe Sleep.Training:
Business Administrator, Level 3
Training provider is Petroc and you will study 1 day per week at their site in Barnstaple
Training Outcome:
Opportunity to apply for a permanent position
Employer Description:North Devon has 419 square miles of some of Britain's finest countryside and coastline including 66 square miles of outstanding natural beauty. Sandy beaches provide some of the best surfing in the UK.
Our Mission - to improve the quality of life for everyone in North Devon
Our Vision - we will provide value for money and seek to improve the efficiency of everything we doWorking Hours :Monday - Friday, (7 hours 24 minutes per day). Times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Emotional resilience,Tactfulness....Read more...
Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: TBD
Benefits: TBD
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
Strong commercial awareness with the ability to work independently and take initiative.
Eager to continuously learn and support new systems and services.
Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
Excellent customer service skills, with confidence in both phone and face-to-face interactions.
Determining priorities in an environment where customer demand varies constantly.
Keeping up to date with product knowledge, technical and regulatory changes
Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
Technical Engineering background
Experience in Customer Service and Network Operations
Familiarity with MOD systems and equipment support
Hands-on experience with Inmarsat and/or VSAT systems
Knowledge of customer equipment and systems, including;
Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Greet customers and gather information regarding their requirements
Showroom host would be expected to ensure would be the first person to greet the customers and ensure an excellent customer experience
Handle incoming telephone calls, emails and greeting general customers face-to-face
General housekeeping of the showroom ensuring the shopfloor is tidy, clean and looking smart
Display product knowledge to our customers giving them advice and guidance to meet their needs
Assist and learn from other colleagues and work as a part of the wider Piping Hot Stoves team
Dealing with customer conflict and challenge
Display interpersonal skills and influencing skills with clear and concise explanation
Meeting regulations and legislation – knowledge on this will be provided
Be open to feedback on own performance from customers, managers and colleagues
Produce quotes and assist with inquiries
Provide visual support to the customer using a variety of techniques including TV, Rightmove and YouTube to demonstrate how certain products would work/fit in a commercial/residential property
Training:
Level 2 Customer Service Practitioner
Day release one day per week
Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:As a family-run business, customer satisfaction is at the heart of what we do. We are passionate about our work and committed to providing a service that makes our customers feel like friends. With many years of experience, we have become well-known across the local area for our exceptional service. No matter your stove requirements, one of our friendly team members will work closely with you to help you find the stove of your dreams.Working Hours :Monday - Saturday, 8.30am - 5.00pm.Skills: Communication skills,Customer care skills,Team working,Confident with customers,Smart appearance,Interpersonal Skills....Read more...
Are you a law graduate ready to explore a client-focused role, or an experienced customer service professional with a passion for delivering exceptional client care? If so, this is your chance to join one of the UKs leading law firms in a position that truly makes a difference.
As a Client Services Executive, youll become a vital link between our clients and legal teamsensuring smooth communication, accurate information handling, and an outstanding client journey from first contact onwards.
- Applicants should have experience in a customer service role (preferably telephone-based).
- Accurate data entry, meticulous attention to detail, and strong organisational skills are essential.
- Experience in a similar role within a law firm will be advantageous.
This role offers an opportunity to build strong relationships with colleagues and become a long-term, valued member of the team. As such, recent law graduates seeking rapid progression into a legal role may not find this position the best fit - its ideally suited to those who are committed to delivering excellent client service and growing within a supportive, structured team environment.
Why Join?
- Generous annual leave: 25+ days, plus office closure between Christmas and New Year
- Flexible benefits: including private medical insurance, pension scheme, and income protection
- Culture & community: Enjoy social events, charitable days, and team engagement activities
- Career development: Opportunities to grow your career in a fast-paced, supportive environment
What Youll Be Doing:
- Acting as the first point of contact for potential new clients
- Managing client enquiries and guiding them through the onboarding process
- Ensuring accurate and efficient data entry into the Proclaim case management system
- Collaborating closely with legal teams across Manchester, Liverpool, and London
- Upholding our values and maintaining high standards of client service and professionalism
What Were Looking For:
- Strong communication and organisational skills
- Confidence managing workloads independently in a busy environment
- Previous customer service experience (ideally in a telephone-based role)
- A genuine passion for client care and relationship building
- Experience within a law firm or legal setting is advantageous
This is a fully office-based role at our head office in Spinningfields, Manchester, where youll be working as part of an award-winning team. You'll play a key part in ensuring our clients receive the outstanding service were known for.....Read more...
Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions.
Resolving Problems: Investigating and resolving customer issues, complaints, and technical problems efficiently.
Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment.
Providing Product Information: Offering detailed information about products, services, and features to customers.
Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely manner.
Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions.
Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience.
Promoting Products and Services: Upselling and cross-selling products and services to customers.
Building rapport with customers: Engaging in small talk, showing genuine interest and building positive relationships.
Training:Unit 6c Enterprise House, Moorgate Point, L33 7XW.Training Outcome:After completing a Customer Service apprenticeship, you’ll gain the skills and experience to deliver exceptional customer support and progress into roles such as team leader, customer service supervisor, or specialist advisor.Employer Description:Utilities technology group was formed in 2007 by our managing director Andrew Cavanagh. Andrew has been in the business airtime and mobile phone industry since 1998 and has gained vast experience and knowledge of the sector over the last 26 years.
In 2015 UTG diversified into VOIP, hosted telephony and high speed connectivity. We also formed our energy broker arm in 2016.
This enabled us to offer our clients a full unified comms solution with all services on one bill every month.
We have exclusive wholesale agreements with BT,O2,EE and Vodafone which enables us offer our clients the very best support and service with the latest technology and equipment.
We are registered apple, Samsung and Yealink stockist enabling us to source the latest tech and hardware at competitive prices.
In relation to our commercial energy broker side, we are a fully registered TPI with Ofgem and have an ADR licence to enable us to act and arrange commercial gas and electricity SME and corporate contracts within the UK.
We can obtain bespoke pricing which isn’t available online and search through the energy market to find our clients the very best pricing available at that time. Our industry knowledge allows us to keep ahead of the curve and make sure we are advising our clients accordingly and professionally at all times.Working Hours :The role comprises 30 hours per week. Tuesday - Friday, 9.00am - 5.00pm.
Mondays off.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Giving customers top-notch advice
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
Functional skills, maths and English, if required
How and where training (on/off the job) will be delivered is to be confirmed.Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
Functional skills, maths and English, if required
How and where training (on/off the job) will be delivered is to be confirmed.Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
• Reception duties, greeting patients who have appointments• Booking appointment• Taking payments• Frame selection with patients• Sales of complete glasses to patients• Handling contact lens queries• Replenishing stock and upselling products• Other associated administrative and customer service dutiesTraining:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One to one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3
Employer Description:Q&K Optical ltd / T/A Boots Opticians also owns other stores in and around the area of Lincolnshire, providing the same high value of service to customers - including at its Scunthorpe, Skegness and Grantham branches.Working Hours :Monday- Friday 9am - 5.30pm will include SaturdaysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Service Manager
Shrewsbury £53’000 - £56’000 +10% Bonus + Regionalised Patch + Industry Leader + Stability + Progression + ‘ Immediate Start’ Are you an experienced Service Manager looking to take the next step in your career with a company that values loyalty, expertise, and long-term commitment? This company is a well-established name in the forklift and material handling industry, known for there reliability, industry-leading products, and strong customer relationships.
As this industry leader continues to grow, they are looking for a dedicated and proactive Service Manager to lead there service operations, ensuring top-quality support for their valued clients and maintaining the high standards reputation is built on.
As A Service Manager You Will Have:
Proven track record in managing a service team within engineering
Sales / Customer facing experience
Full Clean Driving License
Your Role As a Service Manager Will Include:
Managing and developing a team of skilled service engineers and coordinators.
Overseeing all service operations, from breakdown response to planned maintenance and aftercare.
Ensuring efficient job scheduling, fast response times, and high-quality service delivery.
Maintaining strong relationships with customers and upholding service contracts.
Working closely with senior leadership to enhance service offerings and operational efficiency.
Reporting on key performance metrics and driving continuous improvement.
Keywords: Service Manager, Service Supervisor, Manager,Operations Manager, Team Leader, Service Lead, Forklifts, Material Handling, Midlands, Shrewsbury, Birmingham, Telford....Read more...
Contract Administrator
Unity Recruitment are seeking a Contract Administrator for our clients leading Technology company.
This is to join our client's office in Basingstoke.
The role is to oversee the service contract portfolio within the business issuing and updating the existing contracts. Although this is an administration role, strong customer service skills will be required.
Principle Duties and Responsibilities:
•Issue accurate and timely proposals containing documentation relevant to each quotation.
•Work closely with the existing teams.
•Ensure that all relevant CRM fields are accurately completed at all times.
•Following up on contract renewal's and after service care.
•Raise contract renewal invoices as they fall due ensuring accuracy of data.
•Communicate with Regional Service Managers regarding contract renewals and invoicing.
•Update and maintain schedules of contracts for calculating deferred income and contract income forecast.
•Maintain accurate Service Contract Database using SAP Software and maintain hard copy files as necessary.
•Ensure interface between SAP and FSM is accurate and complete.
•Maintain the equipment list for all contracts on FSM.
•Allocate preventative maintenance calls to Engineers.
•Effectively managing inbound customer calls and queries.
•Working efficiently through vast amounts of data.
•Comply at all times with Company policies and procedures.
•Support the Company in its maintenance of quality standards.
•Promote and protect the Company’s image and good reputation at all times.
•Fulfil any other duties and responsibilities, after consultation that may be determined from time to time.
Desirable:
•Previous experience within office administration, processing quotes, orders or renewals
•Experience in working with SAP or similar
•Experience in building and maintaining relationships with customers
•Attention to detail
•Excellent written communication skills
•Organised
•Highly numerical
•Good technical understanding with an interest in understanding a diverse product range
•Outgoing and customer driven nature
•28k per annum
•25 days annual leave
•Office based, Monday to Friday 08:00 – 17:00
•Full time, permanent
Must have a drivers license.
Please call Carly on 02036685680 ext 113 if you require further information on this contract administrator vacancy. ....Read more...
Answering incoming calls and learning to deal with a wide range of customer enquiries
Responding to emails, web chat and face to face enquiries in a professional manner
Using a Customer Record Management (CRM) system to record, appoint and monitor information to process all customer requests
Developing customer service knowledge and skills to ensure all customer enquiries are dealt with effectively, striving to resolve first time and in a timely manner, promoting a centre of excellence in Customer Service
Learning how to respond to the diverse needs of our customer base
Building relationships and working closely with internal teams and our external contacts to ensure a quality and seamless customer journey
Ensuring data is kept up to date, paying attention to detail and ensuring compliance with GDPR regulations
Training:A range of tutorial workshops alongside monthly 1 -1 visits from your dedicated Development Coach. Learners will be required to showcase a work related case study as part of the programme.Training Outcome:At the end of this apprenticeship, you’ll be a fully trained Level 2 Customer Advisor with a range of career options in customer services and Housing management ahead of you. Employer Description:We manage over 5000 homes across East Cheshire and the High Peak, working with customers and partners to provide safe homes and thriving communities.
Become an apprentice with our Customer Services Team, and you’ll gain experience working in a full-time role for an organisation that makes a difference to people's lives.Working Hours :Full-time, Monday - Friday, 37 hours per week, between the hours of 8.30am - 5.00pm.
*the start date of the apprenticeship is flexible for the right candidate.Skills: Communication skills,Team working,Non judgemental,A commitment to learning....Read more...
Purpose
Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. To provide high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services such as HOC, CYP and NRTPF. To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the use of temporary accommodation.
Responsibilities
Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets.
Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions.
Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions.
Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the location priority policy.
To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies.
Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor’s surgeries, schools, police station, CAB office, dentist surgeries etc.
To understand, and keep up to date with local and national policies affected by legislation with regard to welfare reforms and housing.
Ensure all properties are maintained to a high standard investigate persistent disrepair complaints and/or to take property inventories for those properties accessing the incentive and or bond scheme.
Be responsible for ensuring all landlords and tenants comply with their respective contractual agreements.
Work effectively and efficiently with colleagues within the service, across other departments and external agencies to deliver and excellent customer focused service meeting individual, team, service and corporate targets & KPIs.
Ensure that all payments, including deposits and cash incentives are properly recorded, monitored and, where appropriate, recovered from the landlord, accommodation supplier or tenant in accordance with the contractual agreements and the financial regulations.
Deliver a stream lined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager.
Knowledge
Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords.
A good knowledge and understanding of the government’s welfare reform and its implications on the private rented sector.
Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas , electrics and energy efficiency) and legislation relating to the letting of private sector tenancies.
Knowledge of the services provided for households who are in housing need.
General knowledge of good property standards and common building problems.
An awareness of the financial implications of decisions and an understanding of the importance of prioritising value for money.
Skills
Ability to work as part of a team and take initiative with own cases.
Ability to promote and develop effective joint working practices across services.
Ability to work with private sector partners and respond to the needs of that market as well as understanding how that fits with the requirement to meet housing need.
Commitment to the promotion of a homeless prevention approach.
Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions.
Ability to maintain databases and work effectively with IT systems.
Ability to meet performance targets and deliver positive outcomes.
Required
Must have Basic DBS.
Experience of effectively working with landlords, letting agents and other accommodation suppliers.
Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
Experience of working effectively with private sector landlords and/or within a homelessness context.
Experience of prioritising competing demands in a pressurised environment, recognize service priorities and manage a caseload within agreed targets.
Experience of successfully developing initiatives and schemes to provide housing opportunities for people in housing need.
....Read more...
The candidate will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS&E guidance.
In depth training will be provided in all sales areas.
Key Responsibilities:· Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.
· Assist with the collation of Test Certificates daily.
· Raise sales orders and pass onto production planning for allocation and planning.
· Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.
· Engaging with new customers and contacts.
· Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently i.e orders, reply to enquiries related to lead times and stocks whenever appropriate.
· Highlight to line manager any stock problems that arise.
· Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.
· Any other duties as required by the business.Training:Level 2 Customer Service PractitionerTraining Outcome:On successful completion of Year 1 (Customer Services L2) then a second year may be offered (Customer Services L3)Employer Description:ArcelorMittal Steel Service Centres Europe specialises in the processing of flat carbon steel to meet customer needs for product characteristics, shape, and dimensions. We offer a comprehensive range of steel grades and services.
Do you want to create and build tomorrow’s world?
The steel we work with every day is used all around you... Work with ArcelorMittal Steel Service Centres Europe and look at the world in a different way!Working Hours :35 hours per week
9.00 am – 5.00 pm Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
An excellent opportunity has arisen for an apprentice to work for emh in the Home Ownership Team, based in our Coalville office. This varied and exciting role will enable you to develop a wide range of skills and experience in a crucial area of the business. The work will include delivering front line customer services effectively over all our multi media channels. These include telephone, e-mail, web, text phone and SMS.
Principal Duties and Responsibilities:
1- Functional responsibilities
Provide services to emh homeowners.
Respond to general queries from homeowners in respect of their lease.
To support the Homeownership officers by carrying out administrative functions as required.
Maintain accurate records including on the housing management system (MRI) workflows and email and correspondence.
Liaise with Finance Officers in the preparation of annual service charge budgets, estimated and audited accounts.
Systems are kept up to date and queries distributed where necessary.
Ensure incoming post/emails/workflows are distributed quickly and responded to in a timely manner.
Present information clearly, through a variety of methods.
2 - Customer Service and Team working
Deliver excellent customer service.
To undertake specific projects, specialist tasks, involvement in working groups as required.
Understand customer circumstances, using profiling information so that we can tailor services to best meet individual needs.
Ensure you are accessible to customers and that their enquiries are dealt with efficiently and effectively.
Resolve customers’ expressions of dissatisfaction or complaints at first point of contact, where this is not possible, assist in complaint resolution.
Provide support to team members and other colleagues as necessary.
Proactively and flexibly work as a member of the wider team, supporting others and responding positively to customer and business needs.
General Responsibilities
Work effectively with other team members to meet deadlines and provide excellent customer service.
Maintain strong links and working relationships with internal customers.
Promote and lead by example on equality, diversity and inclusion.
Contribute to improving and implementing new/revised processes.
Ensure adherence to data security and protection policies and processes.
Special Instructions:
To uphold the vision and values of the emh group and emh homes.
To take individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
To ensure a safe working environment in accordance with Health and Safety Regulations.
To attend fire drills and staff meetings.
To attend training events as required.
To maintain an awareness of current instructions circulated by staff meetings, departmental and head office bulletins, circular letters or by verbal or written information given by your Responsible Officer.
To respect the confidential nature of personal information.
To recognise and promote emh group’s Equality and Diversity Strategy.
Full training will be provided in all areas to meet with the apprenticeship programme.Training Outcome:There may be a full time position available for the right candidate however, please note that this is not guaranteed.Employer Description:With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes.
A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 09:00 - 17:00 .
1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Job Title: Refrigeration Engineer Salary: £44,616.00 + OT Payments + £170 Standby Payment Hours: 39 per week Location: Yorkshire and North East Region Level: Engineer Benefits: 25 Days Holiday + BH, Company Van, Pension, Private Health Care/Sick Pay Scheme (after qualification period)Our client is a leading specialist in the industrial refrigeration sector, focusing on heavy commercial refrigeration systems. This role is ideal for engineers with experience in the field who are looking to advance from the retail or supermarket sector into more complex industrial work.About the Role:We are looking for a skilled Refrigeration Engineer to join our client's expanding team. This position involves maintaining, servicing, and troubleshooting heavy commercial refrigeration and chilled water systems, with some involvement in air-conditioning equipment. The role is field-based and requires a proactive, customer-focused individual who can handle service calls efficiently while also contributing to ongoing system improvements.Key Responsibilities:✅ Maintenance & Repairs
Carry out planned maintenance and service work on industrial refrigeration and cooling systems.Respond to service calls, troubleshoot faults, and provide effective resolutions.Support the Service Manager in diagnosing recurring technical issues and improving system performance.Suggest and implement system modifications and upgrades for customers.Assist apprentices and provide technical guidance to customers as needed.Conduct site audits to maintain compliance with safety and quality standards.No supermarket-based work.
✅ Customer & Technical Support
Deliver excellent customer service and maintain strong professional relationships.Represent our client in a professional and knowledgeable manner on-site.Educate clients on system operations and maintenance best practices.Provide coaching and mentorship to apprentices within the team.
✅ Operational & Safety Compliance
Help with scheduling and workload planning to optimize efficiency.Adhere to company technical and safety procedures, identifying and reporting potential hazards.Stay up to date with safety regulations and industry standards.Promote and contribute to a safety-conscious workplace culture.
Skills & Experience Required:
Previous experience in a service engineering role, ideally within refrigeration.Strong problem-solving skills and the ability to work independently.Effective time management and the ability to balance multiple priorities.A commitment to excellent customer service.Industry-relevant qualifications.Required Certifications:
FGas Cat 1Ammonia HandlingIPAF
This is a fantastic opportunity for an experienced Refrigeration Engineer to join a company that values technical excellence and professional growth. If you are looking for a new challenge in the industrial refrigeration sector, we encourage you to apply today!If there’s any amendments you wish to make, let me knowAqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.....Read more...
You will be handling incoming customer sales inquiries, build client relationships, identify sales prospects, and broaden your insurance knowledge. You'll also provide great customer service and administrative assistance
Becoming an integral part of our team's success, ensuring that the office operates smoothly and that our clients are satisfied at all times
You will be given full training right from the beginning and supported throughout your journey with us
If you’re determined to succeed, have a positive attitude and know when to ask for help, then we can train you in the knowledge needed to be a success!
Duties would include:
Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
Liaising with new/existing clients over the telephone, by email and by post
Updating the database and maintaining records
Running through new quotations
Chasing of all new business cases every week
Pursuing all current business inquiries on a weekly basis
Maintaining filing systems
Dealing with daily post
Renewing insurance policies
Admin related work
Making/receiving numerous telephone calls
Processing/attending to diaries
Problem solving and critical thinking
Training:
At least 20% of your working hours will be spent training or studying.
2 hours once a month you will have 'face-to-face' with your skills-coach
Training Outcome:There is plenty of scope for development within the company and you will be given full training right from the beginning and supported throughout your journey with us.Employer Description:LAST IN THE ALPHABET. FIRST IN SERVICE! An innovative insurance broker, specialising in all types of insurance. With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business. You may not immediately realise it but insuring those who drive for a living is often a difficult task. While you may be able to purchase basic motor insurance online, working with an independent agent like XYZ insurance is the best option if you need more specialised solutions. Here at XYZ Insurance we realise that speed and service are of the essence, as if your wheels aren’t turning… you’re not earning! XYZ Insurance has the knowledge and expertise to make sure you are covered in the event of any type of accident or incident. We are always here for you; whether you want to purchase a policy today or you are just asking questions, our team will make sure you get the service you need. XYZ Insurance may be last alphabetically, but we are first in customer service and satisfaction.Working Hours :9:00am to 6:00pm, Monday to Friday (No weekends).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills....Read more...
Job Title: Sales Support Advisor Job Type: Temporary to Permanent 30 hrs per week including some evening and weekend work Location: Sandwich, Kent Salary: Up to £19,281 p.a. for a 30 hour week (Full time equivalent up to £25,750 p.a.)Job SummaryAn established organisation in the leisure and wellbeing sector is looking for a motivated and customer-focused Sales Support Agent to join their busy team. They are offering 30 hours per week working on a 3 week rota basis to cover evenings and weekends.The role offers a blend of sales, customer service and administrative duties and is ideal for individuals who enjoy helping people, working in a team, and hitting targets.Key Responsibilities
Proactively generate and follow up sales leads through phone calls, emails (Zendesk/Outlook), and other communication channelsConvert enquiries into sales by confidently promoting products and services across the portfolioSupport customer onboarding, account management, and membership processingMaintain accurate records of sales, leads, and customer communications using internal CRM systemsAssist in planning and executing promotional campaigns and seasonal sales initiativesRespond to inbound customer enquiries professionally, providing accurate information and resolving issues efficientlyWork closely with the wider sales and marketing teams to maximise revenue opportunitiesMonitor customer feedback and provide insights to improve service delivery and sales conversionComplete daily administrative tasks to support the smooth running of the sales operationContribute to team development, training support, and internal process improvements
Skills and Experience
Proven experience in a sales support, telesales, or customer service roleConfident telephone manner and persuasive communication skillsComfortable with cold calling and handling objections professionallyStrong administrative abilities with excellent attention to detailFamiliarity with CRM systems such as Zendesk (training provided)Goal-oriented with a proactive and resilient approach to achieving targetsAble to work both independently and as part of a team in a fast-paced environmentOrganised, reliable, and capable of managing multiple prioritiesCustomer-focused with a professional, empathetic attitude
What’s On Offer
Competitive salaryFull training and clear progression opportunitiesSupportive, team-oriented working environmentStaff discounts on services and access to wellbeing initiativesA varied role that combines sales, customer service, and administration
Apply NowIf you’re enthusiastic about sales and enjoy delivering high-quality customer support, we want to hear from you. Submit your CV today and take the next step in your career. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Job Title: Sales Support Advisor Job Type: Temporary to Permanent 30 hrs per week including some evening and weekend work Location: Sandwich, Kent Salary: Up to £19,281 p.a. for a 30 hour week (Full time equivalent up to £25,750 p.a.)Job SummaryAn established organisation in the leisure and wellbeing sector is looking for a motivated and customer-focused Sales Support Agent to join their busy team. They are offering 30 hours per week working on a 3 week rota basis to cover evenings and weekends.The role offers a blend of sales, customer service and administrative duties and is ideal for individuals who enjoy helping people, working in a team, and hitting targets.Key Responsibilities
Proactively generate and follow up sales leads through phone calls, emails (Zendesk/Outlook), and other communication channelsConvert enquiries into sales by confidently promoting products and services across the portfolioSupport customer onboarding, account management, and membership processingMaintain accurate records of sales, leads, and customer communications using internal CRM systemsAssist in planning and executing promotional campaigns and seasonal sales initiativesRespond to inbound customer enquiries professionally, providing accurate information and resolving issues efficientlyWork closely with the wider sales and marketing teams to maximise revenue opportunitiesMonitor customer feedback and provide insights to improve service delivery and sales conversionComplete daily administrative tasks to support the smooth running of the sales operationContribute to team development, training support, and internal process improvements
Skills and Experience
Proven experience in a sales support, telesales, or customer service roleConfident telephone manner and persuasive communication skillsComfortable with cold calling and handling objections professionallyStrong administrative abilities with excellent attention to detailFamiliarity with CRM systems such as Zendesk (training provided)Goal-oriented with a proactive and resilient approach to achieving targetsAble to work both independently and as part of a team in a fast-paced environmentOrganised, reliable, and capable of managing multiple prioritiesCustomer-focused with a professional, empathetic attitude
What’s On Offer
Competitive salaryFull training and clear progression opportunitiesSupportive, team-oriented working environmentStaff discounts on services and access to wellbeing initiativesA varied role that combines sales, customer service, and administration
Apply NowIf you’re enthusiastic about sales and enjoy delivering high-quality customer support, we want to hear from you. Submit your CV today and take the next step in your career. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Bodyshop Manager / General Manager:
Ref - 142189
- Salary Negotiable dependant on experience
- 22 days holiday plus bank holidays
- Pension
- Permanent Vacancy
Our client, a large busy Bodyshop/Accident Repair Centre in Wigan area currently looking for an experienced manager to run their highly successful site.
You be responsible for the day-to-day delivery of excellent customer service and site profitability by motivating, supporting and managing their team to deliver a quality repair - on time, every time.
Roles and Responsibilities for the Bodyshop Manager role:
- Manage activities of the production/workshop operations to ensure efficient work scheduling
- Implement/manage work processes to ensure quality/service levels meet or exceed expectations
- Hold daily production meetings to ensure work completion targets with team leaders, parts and reception staff
- Confirming quotes
- Identify training and development needs and (subject to approval) implement required training and/or coaching
- Quality Control checks before returning to the customer
Skills and experience required as a Bodyshop Manager:
- Previous experience in a similar role is required for this position
- A team player approach is essential
- A strong leader, who will lead their team to produce a result in terms of customer service, efficiency, and profit
- You will have a clear understanding of modern repair processes and techniques, also an eye for driving sales opportunities combined with strong interpersonal skills
If you want to hear more about the Bodyshop Manager role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtrecruitment.com to discuss further.
Bodyshop Manager £60,000 Bodyshop Wigan
Bodyshop Manager, Site Manager, General Manager, Workshop Manager
....Read more...
Reviewing and updating car adverts to ensure all vehicle descriptions and specifications are accurate
Checking sales documentation to ensure all vehicle files (e.g. V5, finance documents, service history, MOT history) are complete, complaint, and correctly filed
Supporting sales team by preparing handover packs, booking inspections, updating internal systems with stock or customer details
Training:Business Administrator Level 3.
This is a remote apprenticeship programme with online course delivery.Training Outcome:Opportunity to progress into a full-time Business Administrator.Employer Description:We are a fast-growing, independent used car dealership based in Feltham, right next to Heathrow Terminal 4. Our site includes a fully equipped service centre, and we take pride in offering a wide range of high-quality vehicles and a smooth, professional customer experience.
As a team, we’re passionate about what we do — from preparing great cars to delivering excellent service. You’ll be working in a supportive, hands-on environment where no two days are the same.
Whether you’re checking vehicle details, supporting the sales team, or helping with day-to-day admin, you’ll be part of a business that’s growing rapidly and always looking to improve.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
