We are currently recruiting for a temporary Administrator to join a well-established leading manufacturing business at it’s Aldridge site. The key purpose of the role is to provide administrative support to the team to achieve timely, accurate and high quality information output, whilst essentially delivering outstanding customer service to both internal and external customers.What’s in it for you as an Administrator? - Salary: £27,000 - Hours of work: Monday – Friday: 8 - 16:00 (40 hour week) - Location: Aldridge - Temporary 3 month assignment, with possibility of going permanent. Duties of the Administrator - General admin duties; payroll, ordering office supplies, invoicing and liaising with employees - Responding to customer enquiries; pricing requests, delivery information and samples by telephone and email - Handling complaints and preparing credit notes - Administration of bulk orders and call offs, order book and schedule management.Requirements of the Administrator - Excellent customer service skills - Previous experience in a similar role - Previous experience of working in a mid to heavy manufacturing office would be advantageous - IT literate in word and excel - Excellent written and verbal communications skills.If interested, please apply now…....Read more...
Maintenance Administrator Salary circa 26-28k dependent on experienceJob type: Permanent 8.30am to 5.30 pm Monday to FridayLeeds, West Yorkshire – office basedWhat to expect:
We offer fully-supported internal trainingCompany mobile provided once probationary period has been passedCompetitive salary with yearly reviews20 days holiday (plus bank holidays), increasing a day each year after 2 years in serviceFriday breakfastsAnnual bonus (performance based)
THE ROLEOur client is looking to recruit an experienced office-based coordinator to work within a property repair and maintenance company.Roles and responsibilities will include:
You will join a small close-knit team providing first line support to all our customers –these include tenants, clients, contractors and other external parties, whilst working closely with our internal teams, ensuring all maintenance tasks are managed quickly and effectively.Maintaining & reporting accurate file notes and all other administrative tasks that arise.Our business is forever growing and, therefore, we need you to be able to demonstrate exceptional organisational skills and teamwork. This role is a heavily customer focused role and as such we require you to have experience in giving excellent customer service as you will work closely with our tenants, engineers and clients.
What we are looking for:
Excellent Customer Service SkillsArticulate thinkerGreat CommunicatorComfortable working in a fast-paced office Good organisational skillsComputer literateExperience in multi-taskingExperience working within the property sector is not a requirement for this role but preferred
Interested in this Maintenance Administrator role? If you feel that you possess the relevant skills and experience then please send your cv by return. INDHS ....Read more...
Role: Office Assistant
location: Dartford
Contract Type: 6-8 week Temporary Assignment
Hourly Rate: £12.21ph
Start Date: ASAP
Our client, a leading specialist fencing contractor, is seeking a reliable Office Assistant to join their team in Dartford temporarily. This is an excellent opportunity for an individual with office, admin, or customer service experience to contribute to the smooth running of a dynamic and professional work environment.
Position Overview
As an Office Assistant, you will play a crucial role in ensuring the efficient operation of the office by handling a variety of administrative tasks. Your responsibilities will include managing the telephone and entrance buzzer, scanning and filing documents, preparing teas and coffees, and generally maintaining a welcoming and organised office environment.
Responsibilities
- Answer and direct incoming telephone calls in a professional and courteous manner
- Manage the entrance buzzer, greeting visitors and ensuring proper security protocols are followed
- Scan, file, and organise various documents and records, maintaining an efficient filing system
- General administration
- Provide ad-hoc administrative support to the team as required
Requirements
- Office, admin, or customer service experience (preferably)
- Available immediately
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
The successful candidate will:
Assist with incoming calls and make outbound calls to our vendor and prospective tenants
Recommend new properties to prospective tenants
Book viewings
Support the team by providing administrative support
Training:
You will work towards a Level 2 Customer Service Practitioner apprenticeship, including Functional Skills if required
Delivered via fortnightly day release at National Business College in Huddersfield or via Teams
Training Outcome:
Opportunity to become a negotiator or administrator
Employer Description:William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.Working Hours :Monday- Friday, 9.00am- 5.00pm, with Saturday shift on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Progress new mortgage applications to offer using pre-defined standards and service level agreements
Proactive case progression and customer service communication by telephone, email, and letter to all involved in the mortgage progress
Ensure a high accuracy level for data entry and ongoing record keeping
Ensure workload is actioned within set SLA, whilst recording case progression
Review and validate mortgage supporting documentation
Provide advice and support to junior members of the processing team
Training:You will access your training online from the employers site address.Training Outcome:Develop into a qualified and competent Mortgage Adviser.Employer Description:Independant Mortgage & Insurance Advisers, based in Norwich, we have a dedicated team of specialists who share over 200 years’ combined mortgage finance experience with customers across the UK and abroadWorking Hours :Monday to Friday, 9:00am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills....Read more...
We are looking for a highly organised and detail oriented Administrative Assistant to join our telecoms team. The successful candidate will be primarily responsible for creating, checking, and sending order forms for telecom services and products, ensuring that all information is accurate before submission. This role is vital to maintaining smooth operations and excellent customer service.
Main Responsibilities:
Order Form Management:
Create and prepare order forms for telecoms services and products (VoIP, broadband, mobile, hosted PBX, SIP, etc.).
Carefully review all details for accuracy, including customer information, service plans, and pricing
Send order forms to customers, suppliers, or partners within agreed time frames
Track order form progress and follow up as required to ensure timely completion
Data Accuracy & Compliance:
Double-check all documentation to ensure compliance with company processes and telecom regulations
Maintain detailed and organised records of all order forms and related correspondence
Identify and resolve discrepancies or missing information before submission
Customer & Supplier Liaison:
Communicate with customers to confirm order details and requirements
Work with suppliers and internal teams to ensure smooth order processing and service activation
Provide updates to customers regarding the status of their orders
General Administrative Support:
Assist with invoicing and processing of purchase orders related to completed order forms
Update CRM and internal systems with order details and progress notes
Support the wider team with administrative tasks as required
Billing & Finance:
Update and manage Direct Debits for customer accounts
Add new customers to the billing portal and ensure records are accurate
Take customer payments and log them in the system
Support the finance team by reconciling order form charges with invoices
Training:
Apprenticeship level Advanced Level 3 (A level)
Expected Apprenticeship Duration: 14 months + 3 months EPA.
Remote Learning
Training Outcome:
Career and earning potential
Employer Description:Founded in 2008 The Voip Shop started out in the wholesale telecoms market, selling very high quality routes to other wholesalers and VoIP providers. Through providing routes to wholesale customers we have developed strong bilateral relationships with top Tier1 carriers throughout the world, allowing us to purchase the best quality routes at the best rates available on the market. During this time we started developing our Business and Retail Services on an integrated platform that would allow our customers to enjoy the benefits of making low cost calls from a variety of devices without compromising on quality.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Providing first line customer support for our online learning platform Click, including support with forgotten passwords, course information, system advice, new customer setups, trouble shooting and logging technical queries.
Provide first line support for all other enquiries to the business, including logging sales and finance enquiries and passing to the correct department
Log all enquiries through the ticketing system and respond within a timely manner
Use the telephone, email, web chat, messaging board and online meetings to interact with customers and colleagues in a professional, friendly and supportive manner
Ensure customer data and interactions are recorded accurately on our systems
Research customer details online and update our customer data as needed
Support the Customer Engagement team to respond to initial sales enquiries
Support the Content Team by providing customer feedback, testing new courses and logging content enquiriesUndertaking research, data cleansing and support the team to gain customer/market insight
Understand our products and customers along with the Social Care and wider sectors we operate in
Provide exceptional customer service with enthusiasm, passion and commitment to helping our customers, colleagues and everyone we interact with
Undertaking any general office task that supports the smooth running of the business
Training:
The apprentice will work toward the Level 2 Customer Service Practitioner Standard
You would attend training at WBTC one day a month and have 1-1 training and review meetings
Functional skills maths and English would be delivered remotely if required
Training Outcome:Training and personal development is encouraged and supported.Employer Description:Proven, Trusted, and Award-Winning
At Flourish, we’re all about making a real difference. We’ve built easy-to-use online platforms for training and staffing, creating a connected community where everyone thrives. Whether you’re in the care sector, children’s services, or education, we’ve got everything you need to grow, learn, and succeed.
With over 30 years of combined experience (thanks to our roots as Grey Matter Learning, AC Education, and MyWorkMode), we’re bringing you the best of what we’ve always done—high-quality training, expert support, and seamless shift cover staffing solutions—just with a fresh new look. Oh, and we’re also part of The Progress Group, so you know we’re serious about making an impact where it counts.Working Hours :Monday to Friday, 8.30am - 5.00pm / 9.00am - 5.30pm
37.5 hours a weekSkills: Communication skills,IT skills,Attention to detail,Customer care skills....Read more...
In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
Field Service EngineerAltrimcham£36,000 - £39,000 Basic + Overtime (OTE £60,000+) + Career Progression + Technical Training + Company Van + Door to Door + Growing Company + Holiday + Package
Earn in excess £60 '000 in your first year as a field service engineer through overtime paid at a premium rate and thrive working for a company where you will receive technical development and become a specialist in a great industry. You will be customer facing working for a great company who are recognised as market leaders.
This expanding and forward thinking business specialises in providing a high quality service to customers in commercial industries & due to excessive growth, they are looking to bring on and invest in an additional field service engineer. Significantly increase your earnings with continuous overtime, paid at a premium rate whilst working with a company who will invest in you to become a specialist in the industry!
The Field Service Engineer Role Will include: * Full Technical Training * Service and Repairs Of Commercial Glass & Dishwashers * Field Service Role Covering The Altrimcham,Manchester Area The Successful Field Service Engineer Will Have: * Experience Within ANY Electrical / Mechanical Background(Three phase/fault finding) * The Right Attitude / Keen To Learn * Happy to Commute Around The Altrimcham,Manchester AreaPlease Apply Or Call Rebecka On 07458163046 For Immediate Consideration.
Keywords: Field Service Engineer,Service Engineer, Mobile engineer,Engineer,White goods,Commercial Engineer,electro-mechanical engineer,multi skilled engineer, multi-skilled engineer,electrical engineer,mechanical engineer,dishwasher engineer,glasswasher engineer,,atm engineer,vending machine engineer,access control, maintennace engineer, auto door engineer, automatic door engineer, door engineer, white goods engineer,gaming engineer, three phase engineer, appliance engineer, engineer,gate engineer,gaming engineer,casino engineer,Military engineer, EX Military,Manchester, Oldham,Bolton,Preston,Wellington,Rochdale,Stockport,Middleston,Heywood, Lymm,Stretford, Altrimcham,Hale,Partington,Warburton,Risley,Birchwood....Read more...
Providing general administrative support to the Service Coordinator, Operations Manager, and other team members.
Maintaining a proactive approach to office management, including responding to emails, calls, and inquiries.
Assisting with the preparation of reports, client communications, and any other ad-hoc administrative duties as needed.
Communicating with clients to address their needs and provide updates on service requests.
Supporting the Operation Manager and Technical Manager when required.
Contacting customers about alarm monitoring requests when required.
Effectively communicating with the sales team, operations team, service department and finance department.
Proactive day-to-day correspondence with clients, engineers and suppliers.
Keeping the CRM system and engineers' schedules up to date.
Minimum of 6 hours per week spent on apprenticeship work and training.
Training:Working towards your Business Admin Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.Training Outcome:As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business.Employer Description:Century Fire & Security Ltd is an established, friendly, committed, family ran business that values their team and clients. Century specialise in the Service, Maintenance and installation of Fire, intruder alarms, CCTV, Access Control, Automatic gates and barriers solutions. Long Established since 2001 they pride themselves on their positive team culture, customer care and value for their extensive discipline range.Working Hours :Monday to Friday 8.30am to 5pm.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Organisation skills,Team working....Read more...
Parts Advisor Paying £28-32k depending on experience. Shifts patterns. 31 holidays including BH. Permanet position. Join a leading, award-winning Automotive company known for its commitment to quality and customer satisfaction. This is an exciting opportunity to be part of a dedicated team, helping to deliver exceptional service and solutions to meet our clients’ needs.Key duties of the Parts Advisor:
First point of contact for customers via phone, email, and in person, delivering a professional and friendly service
Identify, locate, and source required parts efficiently
Process customer payments accurately and in line with company procedures
Liaise with internal departments, such as the shop floor, to coordinate parts availability and service delivery
Maintain and update the in-house system with accurate and timely information
Ensure all relevant documentation and records are completed and updated in compliance with company policies
The Parts Advisor role is based in the Uxbridge area. You would be best suited to the Parts Advisor role, if you have worked a technical or office based Automotive role. If you are committed to achieving goals and developing your career, this role is for you! What's in it for you as the Parts Advisor :
Overtime Opportunities
23 Days holiday + BH + a day off for your birthday
Branded uniform allowance
Auto-enrolment pension
Reward and recognition programme
Annual company award ceremony
Permanent position
Career growth and development
If you have any questions or are interested in the Parts Advisor role please contact Maisie at E3 recruitment.....Read more...
An award winning independent Opticians based in Bristol are looking for a full time Dispensing Optician to join the team.
This is a very well-known and well respected independent Optician with a loyal customer base. The emphasis is on offering a professional and tailored service to all its customers.
Dispensing Optician – Role
Single or double testing each day
Innovate – Always investing into new equipment and the latest development
Focus on offering a personalised service
Access to a wide range of designer and bespoke frames
Professional freedom to work with the very best lenses
Refit due soon which will include a Visioffice
Involvement in stock selection
Working alongside the manager to help lead the team
Working full time, 5 days a week including most Saturdays
Typical working hours from 9am to 5.30pm (5pm on a Sat)
No Sundays or Bank holidays
Salary between £25,000 to £35,000 (Potentially room for movement for the right candidate)
Professional fees paid
Support from other DO’s within the business
Continuous training and development
Dispensing Optician – Requirements
Fully qualified Dispensing Optician registered with the GOC
Interest in working with exciting frame brands
Proactive
Exceptional customer service skills
Wants to be part of a close knit team
To apply for this role please send a copy of your CV or call 01142381726 for more information.....Read more...
Parts Advisor Paying £28-32k depending on experience. Shifts patterns. 31 holidays including BH. Permanet position. Join a leading, award-winning Automotive company known for its commitment to quality and customer satisfaction. This is an exciting opportunity to be part of a dedicated team, helping to deliver exceptional service and solutions to meet our clients’ needs.Key duties of the Parts Advisor:
First point of contact for customers via phone, email, and in person, delivering a professional and friendly service
Identify, locate, and source required parts efficiently
Process customer payments accurately and in line with company procedures
Liaise with internal departments, such as the shop floor, to coordinate parts availability and service delivery
Maintain and update the in-house system with accurate and timely information
Ensure all relevant documentation and records are completed and updated in compliance with company policies
The Parts Advisor role is based in the Uxbridge area. You would be best suited to the Parts Advisor role, if you have worked a technical or office based Automotive role. If you are committed to achieving goals and developing your career, this role is for you! What's in it for you as the Parts Advisor :
Overtime Opportunities
23 Days holiday + BH + a day off for your birthday
Branded uniform allowance
Auto-enrolment pension
Reward and recognition programme
Annual company award ceremony
Permanent position
Career growth and development
If you have any questions or are interested in the Parts Advisor role please contact Maisie at E3 recruitment.....Read more...
Respond to customer enquiries by phone, email, and social media in a professional and friendly manner
Support with resolving customer complaints and issues, ensuring excellent customer satisfaction
Assist with online order fulfilment and liaise with the dispatch team to ensure timely delivery
Maintain accurate customer records and update databases as required
Provide product knowledge and advice to customers to help them choose the right items
Support with administrative tasks such as filing, record keeping, and stock monitoring
Represent Flapjackery in a professional and positive way at all times, promoting our brand values
Assist the General Manager and the Stock Control Manager with administrative tasks, for example, phoning the 15 shop managers on a weekly basis
Training:
In this role, you will be required to undertake the Level 2 Customer Service Practitioner Apprenticeship, which is combined with additional business administration units
The training will be delivered in the workplace through assessment visits
On completion of the programme, you will complete an End Point Assessment
Training Outcome:If the apprenticeship has been successful, we would envisage the opportunity of a permanent position. Employer Description:Flapjackery Ltd is an award-winning artisan flapjack company, proudly handmaking indulgent flapjacks in Devon using the finest British oats and high-quality ingredients. We sell our products online, at food festivals across the UK, and through our growing number of high street shops. With a wide variety of creative flavours and a reputation for generous, delicious treats, we have built a loyal customer base and continue to expand rapidly.
As a fast-growing business, we are passionate about supporting our people to grow with us, offering exciting opportunities to learn, develop, and progress. At Flapjackery, we believe in teamwork, quality, and great customer service; all while creating flapjacks that bring a smile to people’s faces.Working Hours :Monday - Friday, shift hours can be flexible depending on the right applicants' availability and Flapjackerys requirements. Minimum of 30 hours, maximum of 40 hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Good communication,Cheerful disposition,Willingness to learn....Read more...
The successful candidate will:
Assist with incoming calls and make outbound calls
Book viewings
Support the team by providing administrative support
Preferably a passion for sales
IT literate (MS Office, internet, email systems and social media platforms is especially important)
Creating sales particulars
Training:
You will work towards a Level 2 Customer Service Practitioner Apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield or via Teams
Training Outcome:
Opportunity to become a negotiator or administrator
Employer Description:William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.Working Hours :Monday - Friday, 9.00am - 5.00pm, with Saturday shift on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Training location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Full-time to include weekend working. TBC.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Data Centre Operations Analyst - (24/7 Rotation) - Woking
A leading Datacentre Provider in Woking are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across their state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across their data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
Data Centre Operations Analyst - (24/7 Rotation) - Hounslow
A leading Datacentre Provider in Hounslow are looking for a hands-on technical professional with a passion for infrastructure, data centre operations, and customer support. We are seeking a Data Centre Operations Analyst to support the delivery, operation, and management of client infrastructure across their state-of-the-art UK data centre facilities.
You will play a key role in maintaining customer racks, coordinating data and power cabling, conducting hardware installs, and executing customer tasks in the data centre environment.
This position involves both operational support and face-to-face customer interactions, so excellent communication and organisational skills are essential. You’ll also work closely with cross-functional teams to uphold site standards and deliver high-quality service.
Key Responsibilities:
Provide on-site support to clients across their data centre locations
Maintain records and ticketing systems to track tasks and updates
Perform audits, cabling, decommissioning, media handling, and rack installations
Assist in maintaining hosting infrastructure: power, cabling, patch panels, and rack configurations
Ensure the cleanliness and operational readiness of the data centre environment
Liaise with internal teams and customers to fulfil technical requests
Offer assistance through the Service Desk as needed, managing calls and emails
Adhere strictly to all security and compliance procedures
Required Skills and Experience:
Full clean UK driving license required
Strong understanding of data cabling installation and management
Comfortable handling customer data securely and professionally
Familiarity with IT systems and hardware troubleshooting
Experience using ticketing systems for workflow and task tracking
Comfortable working rotating shifts, including nights and weekends
Desirable Qualifications:
Microsoft (MCSA/MCSE), Cisco (CCENT/CCNA), or ITIL V3 certifications
Paying up £26k basic + Shift Allowance 33%. Total Package Circa £35k ....Read more...
Provide exceptional customer service via email, phone, and online platforms, addressing member inquiries with professionalism and efficiency
Assist with reporting, policy documentation, administrative tasks, and maintain accurate records in our CRM system
Manage a structured pipeline of prospects - from initial research and contact through to quote processing and documentation - ensuring accuracy and timeliness
Handle confidential member information with the utmost discretion and in full compliance with data protection regulations
Coordinate bookings for health screenings, assessments, and medical appointments, ensuring seamless scheduling through our system
Provide valuable insights on workflow improvements to support the development of our AI-driven booking and management system
Training:This apprenticeship is delivered as a weekly day release at our campus in Stratford, E15. You will be required to attend college once a week.
Level 3 Business Administrator Standard
Behaviour, Skills and Knowledge
Training Outcome:Full-time employment on customer services or business development department.Employer Description:Health Well Solutions is a boutique insurance brokerage based in London, specialising in high-end private medical insurance. We pride ourselves on personalised service and long-term client relationships.Working Hours :Monday to Friday, from 8:30am to 5:30pm, one hour lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Develop a deep technical and diagnostic competence in response to the increasing complexity of vehicle technologies
Establish sophisticated customer service behaviours
Maintain the motivation and ability to contribute to the commercial success of their company
Health and safety
Vehicle inspection
Routine vehicle maintenance
Engine components, lubrication and cooling systems (engine timing)
Fuel, air, ignition and exhaust
Vehicle chassis systems inc brakes, suspension, steering (4 wheel geometry/alignment)
Wheels and tyres
Intermediate diagnostics
Advanced diagnostics
Customer service
Training:
4 days a week at Hollier & Sons, The Sandpits, Acacia Rd, Birmingham B30 2AH
1 day per week at Bridge Academy, Wednesbury
Apprentices must have passed Maths & English GCSE/Level 2 Functional Skills before applying for this position
Training Outcome:
To progress within the business as a full-time employee Motor Vehicle Technician
Employer Description:Hollier & Sons, a respected independent garage specialising in classic cars such as the Triumph TR range, GT6, Spitfire, and classic Mini, as well as working on Renault, Audi, Morris Minor, Rover, and Jaguar E-Type.Working Hours :Monday to Friday (hours to be discussed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
We’re looking for a highly organised and detail focused, part time Bookkeeper to join a small, established business during a time of transition. With two long serving team members retiring at the end of the year, this is a great opportunity to make the role your own.
As the Bookkeeper, you’ll oversee the day to day sales and purchase ledger, processing monthly reconciliations, payroll, and HMRC reporting. During busy times, you will support the Customer Service Executive taking customer orders. This is a hands-on, varied role where attention to detail is essential.
Key responsibilities for the Bookkeeper will include:
Sales Ledger
Posting delivery information to customer accounts and issuing invoices
Processing payments and allocating to customers’ accounts
Sending monthly customer statements
Credit control
Purchase Ledger
Processing supplier invoices and payments
Perform regular reconciliations with supplier statements
Payroll & HMRC
Preparing monthly payroll
Submitting PAYE, NI, and pension returns
Liaising with HMRC and pension providers as required
Posting monthly payroll journal
Accounting & Reporting
Prepare monthly reconciliations
Monthly VAT return
Maintain fixed asset register & post depreciation's
Producing year end trial balance for auditors
Liaise with external auditors
Customer Orders & Support
Answer incoming customer calls during busy times
Take customer orders and process card payments
Assist with general customer queries
Skills, attributes and experience required for the Bookkeeper
Minimum AAT-Level 3 or QBE
Proven experience in a hands-on bookkeeping role
Strong working knowledge of VAT, PAYE, and HMRC reporting
Confident using accounting software (Xero, QuickBooks, Sage)
Excellent Excel and Microsoft Office skills
High level of accuracy, discretion, and timeliness
A friendly, team focused attitude
Confident working under own initiative
What’s in it for you?
Hours: 20 hours per week, ideally 9:00am - 1:00pm Monday to Friday (flexibility can be considered)
Salary: £30-£32K FTE
Benefits: 25 days holiday plus bank holidays
Pension
Additional Information
The role is currently based in Middle Barton (OX7), with an imminent move to the Banbury/Brackley area
The closing date for applications is Monday 8 September 2025
Interviews are expected to take place on Wednesday 17 September 2025
Recruitment Process
This role is being advertised via Employ Direct, a service provided by Cameo Consultancy. As this is an advertising-only service, we are not involved in the selection process.
All suitable applications will be forwarded directly to the employer, who will contact shortlisted candidates to arrange interviews.
....Read more...
Apprentice Vehicle Technician – Volkswagen Specialist Garage:
We’re a small, friendly garage specialising in Volkswagen, Audi, SEAT and Škoda vehicles. Known for quality workmanship and personal service, we’re looking for an enthusiastic Apprentice Vehicle Technician to train with us.
The Role:
You’ll work alongside experienced mechanics, learning all aspects of servicing, maintenance, and repairs on Volkswagen models while completing your Level 3 Light Vehicle Service & Maintenance Technician apprenticeship
Duties:
Assist with servicing, diagnosing faults and repairs
Help with sale cars and MOT prep
Use specialist tools and equipment
Keep the workshop clean and safe
We Offer:
Full training and mentoring
Hands-on experience with Volkswagen vehicles
Supportive, friendly team environment
Training:
You will be required to attend Hadlow College one day per week during term time to undertake the Motor Vehicle Service and Maintenance Technician - Light Vehicle (level 3) Apprenticeship Standard
Training Outcome:
There will be the opportunity for a permanent role once you qualify. Opportunities for ongoing training, with potential to branch into hybrid and electric vehicle technology
Employer Description:We specialise in everything VW, from customising your current VW transporter, purchasing a new transporter customised to your specification or servicing and repairing any Volkswagen or Audi in our fully equipped workshop.
At Volksworx we offer full customisation of your existing van, from wheel upgrades to suspension modifications, body styling and interior trimming. If you don’t already own a transporter why not take a look at our stock of custom transporters all ready to go.
We pride ourselves on our high level of attention to detail and quality workmanship whether that be servicing and repairs in our workshop or a fully bespoke VW transporter build. We endeavour to offer our customers exceptional customer service and being a small dealer enables us to focus on our customer’s needs and deliver a personal service.Working Hours :Monday - Friday, 8.30am - 4.30pmSkills: Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,A Passion for Cars,A Passion to Learn,A can do attitude....Read more...
Customer Retention Advisor Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).Salary: £26,750 per annum with OTE of 40K (uncapped comms)
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.
The role As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You’ll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.
What you’ll be doing• Retaining and growing our client base – take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.• Advising and guiding clients – engage with customers considering cancellation or renewal, using your influencing skills to ‘win back’ those at risk and secure contract renewals with confidence.• Championing the customer voice – proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.
About you• Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.• Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.• Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.• Strong track record in customer retention and delivering outstanding service experiences• Confident with numbers and data, with sharp attention to detail and accuracy• Effective problem solver, quick to analyse situations and respond with practical solutions• Proficient in IT systems
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV.....Read more...
Customer Retention Advisor Location: Hybrid - 3 days Norwich, 2 days from home (during the first 6 months 5 days per week in Norwich).Salary: £26,750 per annum with OTE of 40K (uncapped comms)
We are the Citation Group. We offer colleagues and clients an opportunity they will not gain at many other businesses. We are interested in growth, investment and service excellence. We have never and will never grow our business by cost-cutting or tying people up in bureaucracy. We don’t do politics – we want people focused upon actions and delivery. We don’t do micro-management – we empower, support and innovate. We are leaders, not empire builders and we love our business.
Citation ISO Certification (formerly QMS International Ltd), part of the Citation Group, has been helping organisations across the UK achieve ISO certification with ease and confidence. We specialise in providing expert consultation and practical support, offering a straightforward and cost-effective route to internationally recognised ISO Management Systems. Our mission is simple: to make businesses better.
The role As a Customer Retention Advisor, your mission is simple yet vital: keep our clients on board, showcase the value of our services, and deliver the kind of service that makes customers want to stay with us year after year. You’ll be at the heart of client relationships, ensuring they see the ongoing benefits of their ISO certification, while meeting targets that directly contribute to our growth.
What you’ll be doing• Retaining and growing our client base – take ownership of customer renewals and retention, helping us achieve consistent year-on-year growth.• Advising and guiding clients – engage with customers considering cancellation or renewal, using your influencing skills to ‘win back’ those at risk and secure contract renewals with confidence.• Championing the customer voice – proactively share client feedback with the management team, helping us refine and improve the customer journey so it always meets evolving needs.
About you• Exceptional written and verbal communication skills, with the ability to engage and influence at all levels.• Skilled in negotiation and persuasion, with a natural ability to adapt and think creatively in the moment.• Highly organised, with proven success in prioritising multiple demands and adapting to shifting priorities.• Strong track record in customer retention and delivering outstanding service experiences• Confident with numbers and data, with sharp attention to detail and accuracy• Effective problem solver, quick to analyse situations and respond with practical solutions• Proficient in IT systems
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Hit Apply now to forward your CV.....Read more...
Optical Assistant – Online Retailer – Bury (Greater Manchester)
Salary: £24,000 – £25,000 | Full or Part Time (min 30 hours/week) | Permanent Location: Head Office, Bury, Greater Manchester
About the Role
A fantastic opportunity has arisen for an experienced Optical Assistant to join the customer service team one of the UK’s largest independent online retailer of luxury sunglasses and prescription eyewear.
Based at a modern head office in Bury, you’ll support customers through their eyewear journey, offering expert product and prescription advice via email, live chat, and phone. You'll be part of a fast-growing business with over 26,000 five-star Trustpilot reviews and a strong reputation for customer excellence.
Key Duties
Assist customers with frame and lens selection for prescription eyewear
Handle enquiries via phone, email, and live chat
Offer expert advice on prescription lenses, product features, and styling
Support order tracking, aftercare, and customer issue resolution
Work closely with in-house teams including the optical lab and fulfilment
Requirements
Proven experience as an Optical Assistant
Strong product knowledge across prescription lenses and designer eyewear
Excellent communication and multitasking skills
Confident using IT systems in a customer service setting
Calm, professional, and proactive attitude
Benefits
Salary: £24,500 – £25,000 (depending on experience)
Hours: Full or part time (30 – 37.5 hours/week), 9am – 5pm
Primarily Monday to Friday with occasional weekends
Holidays: 26 days + Bank Holidays
Other: Staff discount, pension scheme, professional development fees paid
To Apply
Click ‘Apply Now’ or get in touch via WhatsApp for further information.....Read more...
