Job Title: Helpdesk ManagerLocation: Kemsing (Office-based)Salary: £50,000 – £55,000 per annum About the Role:Our client, a leading facilities management company, is seeking an experienced Helpdesk Manager to lead and manage their busy helpdesk team. This is a hands-on, office-based role for a professional with a strong background in FM and HVAC services. The successful candidate will ensure the efficient operation of the helpdesk, maintaining excellent service standards and supporting the wider FM team. Key Responsibilities:Manage and lead the helpdesk team, providing guidance, coaching, and performance management.Oversee all helpdesk operations, ensuring timely and effective response to service requests.Act as the primary escalation point for complex technical issues, particularly within HVAC and FM environments.Monitor and maintain service level agreements (SLAs), ensuring compliance and customer satisfaction.Coordinate with FM engineers, contractors, and other stakeholders to resolve issues efficiently.Develop and implement helpdesk processes and procedures to improve efficiency and service quality.Provide regular reports and insights on helpdesk performance to senior management.Candidate Requirements:Proven experience managing a helpdesk or service desk team within facilities management, HVAC, or related sectors.Strong technical knowledge of FM and HVAC systems.Excellent leadership, communication, and organisational skills.Ability to handle multiple priorities in a fast-paced environment.Proficiency with helpdesk or CMMS software.Why Join:Competitive salary (£50-55k)Office-based role in Kemsing with a supportive and collaborative teamOpportunity to work within a reputable FM company with career progression opportunitiesIf you are interested, please apply online or send your CV directly to Stacey@cbwstaffingsolutions.com....Read more...
🏢 Helpdesk Manager – Permanent Position📍 Location: Office-Based in Oxfordshire | Salary: £42,000 per annum🔧 Industry: Maintenance Services📅 Full-Time | Monday - Friday Are you an experienced Helpdesk Manager with a passion for leading teams and streamlining operations? We’re recruiting on behalf of a reputable and growing maintenance company, seeking a proactive and organised Helpdesk Manager to join their team on a permanent, full-time basis. About the Role: As the Helpdesk Manager, you will oversee the day-to-day operations of the helpdesk team, ensuring efficient job logging, scheduling, and client communications. You'll play a crucial role in managing service delivery across planned and reactive maintenance contracts, acting as the key link between clients, engineers, and internal teams. Key Responsibilities:Lead and manage a team of helpdesk coordinatorsEnsure all maintenance requests are logged, scheduled, and completed in line with SLAsMonitor and improve helpdesk performance and processesLiaise with clients and engineers to resolve queries and issues promptlyProvide regular reporting on helpdesk activity and KPIsSupport the wider operations team with administrative and coordination tasksWhat We’re Looking For:Proven experience in a similar helpdesk or scheduling management role (ideally within FM or maintenance)Strong leadership and communication skillsExcellent organisational and problem-solving abilitiesProficiency in helpdesk or CAFM softwareA calm and professional approach under pressureWhat’s on Offer:Competitive salary of £42,000 per annumOffice-based role within a friendly and supportive teamCareer progression opportunities within a stable and growing companyImmediate start available for the right candidate🔎 Ready to take the next step in your career?Apply today with your CV or get in touch with our recruitment team to learn more. We look forward to hearing from you!....Read more...
Facilities Planner/Helpdesk - Glasgow - Salary up to £27,000 DOE CBW are looking for an experienced administrator to provide effective helpdesk and administrative support to the facilities management team, ensuring that all maintenance and service requests are logged, tracked, and resolved efficiently, while maintaining a safe and compliant working environment. Key Responsibilities:Act as the first point of contact for all facilities-related queries via phone, email, and helpdesk system.Log, prioritise, and assign reactive and planned maintenance tasks to engineers and contractors.Monitor progress of work orders, ensuring timely updates and completion within agreed SLA's.Maintain accurate records of jobs, compliance documentation, and service reports in the CAFM/helpdesk system.Assist with the scheduling of planned preventative maintenance (PPM) and statutory inspections.Support health and safety compliance, including coordinating permits to work, contractor inductions, and record-keeping.Generate reports and provide data to support performance monitoring and facilities audits.Carry out general administrative duties including processing invoices, updating asset registers, and filing.Person Specification:Previous experience in a facilities, maintenance, or helpdesk role.Strong organisational and multitasking skills with attention to detail.Excellent communication and customer service skills.IT literate with experience using helpdesk or CAFM systems.Ability to work effectively under pressure and prioritise workload.Salary & Benefits:Salary up to £27,000 DOE22 Days annual leave plus bank holidaysMonday to Friday - 8am to 5pmCompany Pension Sheme....Read more...
Helpdesk Administrator - South Kensington - £33,000 per annum Are you an organised and proactive Helpdesk Administrator looking to take the next step in your career? We’re recruiting on behalf of a leading facilities management service provider who are seeking a motivated individual to join their team in South Kensington. The RoleAs a Helpdesk Administrator, you’ll be the first point of contact for clients and contractors, ensuring all queries and requests are handled efficiently. You’ll be responsible for logging jobs, coordinating engineers, monitoring service levels, and providing outstanding customer support. Key Responsibilities:Acting as the main point of contact for incoming calls and emailsLogging and tracking reactive and planned maintenance jobsCoordinating engineers and contractors to ensure timely responseProducing reports and maintaining accurate recordsBuilding strong relationships with clients and stakeholdersWhat We’re Looking For:Previous experience in a helpdesk, scheduler, or administrator role (ideally within FM, property, or a related sector)Excellent organisational and communication skillsStrong IT skills and the ability to learn new systems quicklyA proactive approach with the ability to prioritise workload effectivelyWhat’s on Offer:Competitive salary of £33,000 per annumOpportunity to join a leading facilities management service provider with excellent career prospectsSupportive team environment in a South Kensington locationIf you’re a confident communicator with strong coordination skills and want to join a respected company in the FM sector, we’d love to hear from you. Apply online or send your CV directly to Abbie at CBW Staffing Solutions!....Read more...
1st Line support through the IT Helpdesk ticketing system
Building PCs, setting up Laptops & Repairing PCs and Laptops
Pre-delivery preparation of servers/infrastructure equipment and controlling stock of all IT equipment
Dealing with software issues e.g. installation and upgrade
Keeping up to date with any training and learning logs
Dealing with third parties to arrange external repairs and tracking documentation
Keep up-to-date notes on the work completed through the helpdesk
Training:Information Communications Technician Level 3.
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!Employer Description:Since 1998 we have gained valuable experience in the IT sector. Our purpose is the same today as it has always been – to provide companies with quality products at competitive prices and to deliver total IT package solutions for all types of businesses.
Committed to performing and maintaining exceptional customer service, SBK’s unrivalled after sales support has earned us an enviable reputation within the industry. Possessing extensive experience installing servers, networks, cabling, accounting products and many more solutions, our client base comprises individuals, small businesses and extends to multinational corporations.Working Hours :Monday - Friday 8:30am - 5:30pm.Skills: Communication skills,Attention to detail,Customer care skills,Proactive,Eager to learn....Read more...
Providing excellent customer service through in-person, telephone and IT Helpdesk communications
First point for logging & triaging all IT issues with the company’s helpdesk ticketing system and escalating where required to senior engineers
Resolving phone, desktop & laptop issues across all departments– user queries for login issues, Microsoft 365, VPN, hardware issues, printers and Wi-Fi
Supporting Windows 11, Windows Server 2022 and IOS platforms through InTune
Creating and maintaining operational documentation, processes and procedures
Owning, managing and developing the starters and leavers process
Providing ad-hoc support for in-house audio-visual setup including lecture theatre and meeting rooms
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The potential of a full-time role or further learning opportunities at the end of apprenticeship
Employer Description:The Honourable Society of Lincoln’s Inn is an unincorporated association of students, barristers and judges and is one of the four Inns of Court. It has been in continuous existence for over 600 years. The Inn is dedicated to the qualification, training and development of our members at all stages of their legal careers, in a collegiate and inclusive environment.Working Hours :Shifts to cover Monday - Friday8.30am - 5.30pm, with 1 hour for lunch (lunch provided). Additional worked time can be granted as TOIL. You will be required to be onsite (central London) for 5 days per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Self motivated,Ability to absorb and apply....Read more...
Document all IT issues highlighted to you and log all communication regarding the support request and resolution in our helpdesk system.
Assist staff to overcome any difficulties they may be experiencing (e.g. printer failure, poor PC performance, telephone disconnections etc.).
Provide a professional, reliable and communicative service to all departments at the Society, ensuring a timely response, the appropriate prioritisation of calls and a suitable resolution.
Escalate any issues or problems that need attention to the relevant support agent. If a serious issue occurs, inform the Head of IT.
Perform regular checks on all Comms room based equipment to ensure it is in an acceptable working order. Log any issues found within the IT helpdesk and manage their resolution.
Administer critical background admin applications.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We are Epilepsy Society. The UK’s only charity transforming the lives of people with epilepsy through world-leading research, advocacy and care.Working Hours :Days and shifts to be confirmed.Skills: IT skills....Read more...
As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.
This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.
Key Responsibilities
Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
Record and update support tickets in the helpdesk system
Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
Perform simple troubleshooting of WiFi connectivity and software issues
Help prepare new devices by applying pre-set images or installing standard apps
Assist in checking equipment loans and returns
Shadow and support senior team members on more complex tasks
Assist in documenting IT systems, maintaining inventory records, and updating user guides via our helpdesk.
What you'll learn:
Customer service and communication skills in an IT context
Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
Understanding the role of an IT helpdesk and ticket management
Device lifecycle basics, setup, support, and decommissioning
Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)
Safeguarding Responsibilities:
To know the identity of the School’s Designated Safeguarding Lead and Deputy
To proactively be alert to indicators of potential safeguarding issues and report these immediately in accordance with school procedure
To be aware of the School’s policies relating to Safeguarding and Child Protection, Code of Conduct and Health and Safety, and follow their requirements
Attend training relating to the Safeguarding of Children
Engage in safe practice and professional conduct to safeguard children and mitigate against the potential for misunderstandings or situations being misconstrued
Create safe and secure learning environments
The school is committed to safeguarding and promoting the welfare of children and young people and has a range of policies and procedures in place which promote safeguarding and safer working practice across the School. We expect all staff and volunteers to share this commitment.
We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to enhanced Disclosure and Barring Service checks along with other relevant pre-employment checks, including checks with past employers.Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential. By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty. Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world. TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
The Company Our client is a mid-sized industry super fund recognised for its collaborative culture and unwavering commitment to member-first outcomes. With a strong focus on innovation and strategic growth, they have established themselves as a trusted partner in helping Australians achieve their retirement goals. The Opportunity The IT Customer Support Representative (Service Desk Level 2) serves as the initial point of contact for providing support, guidance, and troubleshooting to users throughout the organization. This role works closely with technology team members and key business stakeholders to help achieve the organization’s strategic and operational objectives. This a newly created Sydney based opportunity which will require you to work 5 days a week in the office (ESSENTIAL) Key Accountabilities
Monitor, triage and respond quickly and effectively to requests received through the IT helpdesk
Utilise and maintain the helpdesk tracking software (JIRA)
Provide software support and fault diagnosis onsite and via remote access
Install, test, and configure workstations, software, and peripherals onsite and remotely (occasional travel required)
Manage IT assets: order, receive, log, track, and update inventory
Handle employee IT onboarding, cross-boarding, and offboarding
Perform daily system checks and maintain networks, systems, and dashboards
Support and maintain virtual workplace tools (Office 365, SharePoint, HRIS) and encourage effective usage
Ideal Experience
Demonstrated customer service experience in a similar technology role
Outstanding customer service skills and an ability to work under pressure in a busy fast paced environment
Requirements include;
ITIL Certification (Essential)
Superannuation OR Financial Services Experience (Essential)
Tertiary qualification in Information Technology or related discipline (Essential)
Active Directory Administration (On-Premises Active Directory, EntraID and Hybrid) (2-3yrs)
Microsoft 365 Administration (Exchange/SharePoint/Teams) (2-3yrs)
Microsoft Device and Software Management (SCCM/ Intune) (2-3yrs)
Windows Server 2016-2022 administration (2-3yrs)
Microsoft Office application suites (2-3yrs)
Business Application Support experience - Apple IOS devices, Video Conferencing and Collaborative tools (Zoom/Teams), Atlassian (2-3yrs)
Peripheral equipment troubleshooting (2-3yrs)
Networking concepts eg TCP/IP, DNS, DHCP, VPN (2-3yrs)
Why Apply
Join a purpose-driven organisation that prioritises member outcomes
Work in a collaborative environment that values diverse perspectives
Be part of an organisation committed to helping Australians achieve financial security in retirement
If you would like to join a high achieving, supportive business, please apply. Whether you are a sports fanatic, shark diver or part time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. ....Read more...
Key responsibilities may include:
Provide technical support to both internal and external customers remotely and/or face-to-face
Establish and diagnose technical problems and faults
Apply the appropriate security policies in line with organisational requirements
Communicate with all levels of stakeholders, talking them through the steps to resolve issues
Undertake the relevant processes using tools and technologies to resolve technical issues
Document and escalate tasks to ensure a clear audit trail and progression of issues
Support Technician
Resolving system user queries and resolving faults in a helpdesk environment
Training Outcome:Possible full-time role at the end of the apprenticeship.Employer Description:NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.Working Hours :Monday to Friday between 8:30 am and 5:30 pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills....Read more...
Respond to Helpdesk requests remotely and on-site
1st Line - Help desk calls –taking help desk calls; logging and tracking calls
Installation of hardware and software
Carry out network documentation and reporting
Assisting Technical team with maintenance tasks and installs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full time employment upon successful completion of the Apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Pebble IT is a growing IT Services Provider, working with all types of organisations across many different business sectors.
Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday to Friday
8:30am to 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative....Read more...
Providing first line remote and in person support to the seven offices within The Harris Group via our ticket system, emails, messages, and phone calls
Accurately logging, tracking, and prioritising helpdesk requests using our ticket system
Following IT standard procedures and policies
Maintaining user accounts across multiple systems
Configuring both hardware and software
Troubleshooting both hardware and software issues
When required, escalating issues to external suppliers or contacts
Training:
Full training and support will be provided by your workplace mentor and from the Baltic team
Training Outcome:
Possible career progression upon completion of the apprenticeship
Employer Description:With over 40 years of experience and a host of industry awards, The Harris Partnership boasts a diverse and high-profile portfolio spanning retail, residential, commercial, and urban regeneration. As part of their IT team, you will play a key role in supporting the technology that underpins their innovative design work across multiple UK offices.Working Hours :Monday to Friday 37.5 Hours Per week. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Answer incoming helpdesk calls in a professional and friendly manner
Triage support tickets and assign them to the appropriate team
Log and update tickets accurately in our system
Provide excellent customer service and support
Learn and grow within a fast-paced IT environment
Training:Level 2 Apprenticeship in Customer Service Practitioner consisting of:
Level 2 Standard in Customer Service Practitioner
Level 1 Functional Skills in Mathematics
Level 1 Functional Skills in English
You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go onto higher education.Employer Description:We are an Award-Winning team located in Hull (5-time “Britain’s 50 Best Managed IT Companies), built on earned knowledge acquired over 19+ years helping Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, Financial sectors. With the company now growing to support more than 150 customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.Working Hours :Monday to Friday, shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Active directory administration, setting up domain users and email
Adding new users to the current IT system and setting up appropriate security groups for them
Liaise and manage support calls logged
Resolve any general IT issues within the company
Maintain and support internal telephone systems, printers and network
Demonstrate effective communication skills with all users to understand and diagnose technical issues
Working both under your own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
Proactive server and desktop monitoring
Daily network monitoring
Daily backup monitoring
Server support and maintenance task management
Server/Desktop OS and hardware installation
Provide out of hours support where required
Training Outcome:This role could grow into a full-time position after your apprenticeship ends.Employer Description:At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking....Read more...
Providing first-line IT support in-person, via phone, and over email to staff across various sites.
Managing service tickets through the ManageEngine
Helpdesk system and ensuring issues are resolved or escalated in line with SLAs.
Carrying out password resets, creating new accounts, and managing group access levels through account audits.
Performing weekly device health checks, software updates, and system monitoring using tools like Microsoft Intune and Task Manager.
Replacing and upgrading hardware components such as RAM, hard drives, laptop screens, and network equipment like switches and routers.
Supporting secure network operations, including Wi-Fi configuration (TP-Link), patch management, and resolving connectivity issues.
Assisting with configuration and updates to Microsoft 365 applications, OneDrive, SharePoint, and other cloud-based platforms.
Following technical documentation, including network diagrams and policies, and maintaining records via SharePoint and Microsoft Office tools.
Using basic scripting (e.g. PowerShell) to automate tasks or fix minor system inconsistencies.
Training Outcome:Possible full-time position with the company. Employer Description:Based in Wirral, Autism Together supports over 450 autistic people and employs more than 800 staff, providing essential services across residential, supported living, and community settings. Technology plays a vital role in the delivery of their care, and this apprenticeship is your chance to help keep their services running smoothly while gaining industry-recognised skills.Working Hours :Monday to Friday, 37.5 hours per week.
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Handyperson - Glasgow City Centre - Salary up to £30,000 CBW have a new opportunity for an experienced Handyperson to join a leading facilities provider based in Glasgow City Centre. You’ll carry out general repairs, minor plumbing, basic joinery and electrical work. Key Responsibilities:Perform general building maintenance including plumbing repairs (e.g. fixing taps, toilets, clearing blockages).Carry out basic joinery tasks such as fitting shelves, hanging pictures, and lock installations.Assist with minor electrical tasks like changing lamps and supporting electrical installations.Monitor and supervise external contractors, ensuring compliance with RAMS and site procedures.Support the engineering team with routine plantroom checks and cleaning duties.Manage materials, supplies, and tools for ongoing maintenance tasks.Provide accurate updates on job progress to the helpdesk and scheduling teams.Assist in ensuring the building remains compliant, functional, and safe at all times.Person Specification:2–3 years’ experience in a similar multi-skilled or facilities maintenance role.Working knowledge of general maintenance, repairs, and basic plumbing/joinery/electrical skills.Comfortable using IT systems and updating maintenance records.Health & Safety awareness (CSCS card, IOSH or equivalent is desirable).Ability to problem-solve, work under pressure, and manage time efficiently.Strong team player with a proactive and professional approach.Salary & Benefits:Basic salary of £30,000 with overtime at 1.5 & 2.No on call.25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.Monday to Friday 8am - 5pm.....Read more...
Assist all departments within GCP with administrative support
Answering incoming calls from suppliers and clients, taking detailed information in a professional and proactive manner, managing client enquiries via Helpdesk email
Working with the Operations team to update Opuz software and upload new clients. This will include uploading site photos from office Whatsapp groups and ensuring all comments regarding daily work is collated and entered onto the system
Responsilbilty for Operations phone as required
Liasing with Operatives and Operations manager re-scheduling of works
Collating information with the Operations team and managing required actions to include client notifications, procurment, arranging of subcontractors, work permits and RAMS/Method statements as required and collations of work reports from internal and external egineers
Develop, track and maintain accurate operational reports and documentation
Preparing documents and sales support information for the commercial team. Assisting with the drafting of presentations, case studies, due dilligence information and other documents requires
Taking and recording minutes of internal meetings
General office duties
Training:On programme Training:
Level 3 Business Administrator Apprenticeship Standard
Level 2 Functional Skills in maths and English
Institute of Apprenticeship Certificate
End-Point Assessment (EPA):
Knowledge test
Skills test
Oral questioning - underpinned by portfolio
Training Outcome:
We would look to retain someone who proved an asset to the company
We are an SME and flexible in progression
Employer Description:Facilities management company offering soft and hard servicesWorking Hours :Monday to Friday
8:00am to 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Logical,Creative,Initiative....Read more...
IT Support - responding to helpdesk tickets and troubleshooting technical issues
Infrastructure support - working with the infrastructure team to assist with network, hardware and system maintenance
Audio Visual Support - setting up and maintaining audio-visual equipment in meeting rooms and teaching spaces
Customer Service - providing friendly, professional support to staff across Headquarters and School sites
Contributing to projects - contributing to digital transformation projects to improve systems, processes and user experience through technology across the trust
Training:Information Communications Technician Level 3.
As part of your apprenticeship, you will be required to attend Sheffield College, City Campus one day per week. Training Outcome:Opportunity to progress into Junior/Senior IT Engineer roles upon successful completion of apprenticeship. Employer Description:This is an exciting opportunity to join a multi award winning Multi Academy Trust and be part of a welcoming and supportive team that serves amazing children and young people. Nexus Multi Academy Trust was founded in 2016 and is growing into 2026 to have 25 schools across South Yorkshire and Nottinghamshire.
We are a thriving, forward thinking and innovative Trust with a long-standing commitment to servant leadership, diversity and difference. We are committed to and invested in our vision of “Learning together, to be the best we can be” which is as relatable to every employee and partner of our Trust as it is to our children, young adults and their families.Working Hours :4-days based at our Headquarters with option to work on other sites. 1-day at college. Flexible working patterns available.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Provide first-line technical support to staff for hardware, software, and network issues
Set up and configure IT equipment including PCs, laptops, printers, and mobile devices
Monitor and maintain IT systems and networks
Assist with user account creation, password resets, and basic user administration
Log support tickets and update them in the helpdesk system
Support the rollout of new applications and system
Escalate complex issues to senior technicians as needed
Follow IT policies and procedures to ensure security and compliance
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:information
Velocity Academy is a post 16 private education provider that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy now delivers apprenticeship programmes, short courses and online virtual classes to both employers and individual students. We now boast a diverse portfolio of vocational learning programmes such as technology, business management, administration, and health and fitness.Working Hours :Monday to Friday
9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Client Interaction: Handle incoming client calls and provide exceptional customer service
First-Line Support: Assist with troubleshooting and resolving basic IT issues, including software and hardware problems
Hardware Deployment: Assist with deploying and updating client hardware
AI and Business Central Tasks: Support tasks related to AI implementations and Microsoft Dynamics 365 Business Central
Documentation: Maintain accurate records of client interactions and support activities
Collaboration: Work closely with senior staff to escalate and resolve complex issues
Training:IT Solutions Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies
Truly SMB will also consider higher levels of qualifications (including apprenticeships) as a progression pathway, if agreed as part of a CPD strategy
Employer Description:Truly SMB is a leading Managed Service Provider (MSP) with a rapidly growing focus in AI and Microsoft Business Central. We are dedicated to delivering the best IT support and services to our clients.
Our team is committed to excellence, innovation, and continuous improvement. We are looking for motivated and enthusiastic individuals to join the business to support multiple departments, from helpdesk, to AI and Business Central.Working Hours :Monday to Friday, either 08:00 - 16:00 or 09:00 - 17:00 (30 mins lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Technical Senior Administrator Hertford £40,000 - £42,000 Basic + Bonus + Hybrid + Private Healthcare + Flexible Working + Immediate Start
Are you an experienced Technical Senior Administrator from an FM, housing or similar background looking to join a growing, family-owned business where you’ll lead a team, work closely with clients, and make a direct impact on service delivery and customer satisfaction? You'll enjoy a terrific company culture and be looked after with a good package including flexible working.
This is a fantastic opportunity for a Technical Senior Administrator who is organised, people focused, confident managing processes and enjoys maintaining client relationships. If you’re looking for stability, a supportive team culture with a hybrid working aspect this will be your ideal role!
Your role as a Technical Senior Administrator will include:
* Leading and supporting the admin team to deliver reactive maintenance and PPM programs * Acting as the main point of contact for client queries, complaints, and contracts * Attending client meetings alongside the Maintenance Manager * Managing data, reporting, and dashboards (Excel, Power BI, OneServe)
As Technical Senior Administrator you will have:
* Strong background in administration or coordination (FM, compliance, social housing is a bonus!) * Leadership skills either proven or ready to step up * Excellent client service and communication skills * Organised, detail-oriented, and confident in a fast-paced environment * Based within commutable distance of Hertford, with flexibility for client meetingsApply now or call Billy on 07458163030 for immediate consideration! Keywords: Technical Senior Administrator, Administration Manager, Senior Service Coordinator, Helpdesk Team Leader, Maintenance Administrator, Facilities Management, Social Housing, Compliance Administration, PPM Scheduling, Hertford, Hertfordshire, EnfieldThis vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
General IT support for the UK office and field teams including laptop build/support, networking and cyber security
1st/2nd line Telecommunication support for UK customer framework to meet agreed SLAs
To provide cover for the office 2nd line Comms engineer and helpdesk in Ireland
To provide data centre/server/cloud support for Ireland and wider business
Provide local and field IT technician support via remote desk top and on-site
Achieve and maintain local SME status across company based applications and 3rd party systems in order to maintain availability
Support the engineering and comms support function by engaging with key stakeholders to provide valuable input.
Participate in PM Admin project support utilising existing systems and engaging with specific engineering delivery functions to cover absence or annual leave
Facilitate effective communications within the UK and Ireland office developing positive relationships with stakeholders to build confidence
Maintain a focused commitment to the apprenticeship college course through regular weekly day-release attendance and development of the course portfolio with support from the UK Ops Manager
Engage with online based training and ensure accreditation/certification is updated on your HR profile
Assist with the resolution of any non-conformances or incidents in line with company policies and update records accordingly
Commercially aware, understand the financial impact associated with decision making
Look for opportunities to streamline processes and reduce waste. By working efficiently we can reduce costs
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:EMR Integrated Solutions is a leading provider of communications, SCADA and instrumentation solutions. Working with industrial sectors as diverse as water, power, utilities, corporate business, broadcasting and public safety organisations, we have a track record stretching back to the early 1980s and a management team with a wealth of industry experience.Working Hours :Monday - Friday, 9.00am - 5.00pm, Office based.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Familiarity and interest in IT,Good time-keeping skills,Ambitious,Flexible,Able to adapt to new challenge....Read more...
Contract:
Identify and help drive the implementation of savings opportunities to ensure customer and GWS financial savings targets are maximised.
Drive high-quality commercial performance through understanding the contractual commitments, better buying and the use of preferred suppliers.
Ensure relevant RAMs are in place prior to any supplier visit.
Communicate across multiple stakeholders (Suppliers, Client, and Regional Management) to ensure all services are delivered and met within SLA.
Participation in the creation of the monthly Management Report for the account.
Liaising with the client regarding payment of invoices.
Helpdesk: including, but not limited to, logging, distributing, and closing of reactive calls on desired system.
Participation in the further development of the existing IT systems to maximise efficiency benefits for the customer and GWS.
Update labour allocations to ensure accurate client reporting.
Finance:
Co-ordination of the billing application, calculating margins, raising invoices, and submitting to client.
Chasing of debt to keep within contractual terms.
Creation and review of management reports such as WOM, Revenue, Debt, OPO's & Exceptional Pool.
Raising Purchase Orders.
Reviewing open Purchase Orders.
Follow policy and procedure compliance.
Processing supplier invoices and resolving any queries.
Comprehensive spend tracking.
Weekly report submission to include WOM, Revenue, Debt, Exceptional Pool and OPO updates.
Reporting on In Scope and Out of Scope works.
Drive high quality financial performance to influence P&L results.
Ad-hoc reporting as requested by Business Unit or Business/Finance.
Training:Training will be day-release at Leeds City College.Training Outcome:Progression to full-time employment upon successful completion of the apprenticeship.Employer Description:Global leader for commercial real estate services and investments.Working Hours :Monday-Friday between 8am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative....Read more...
CORE RESPONSIBILITIESCustomer Support & CommunicationAct as a first point of contact for clients and applicants via phone, email, and online platforms.Handle enquiries professionally, providing clear and accurate information.Prepare and send performance updates to clients, highlighting results and improvements.Escalate issues or queries to the appropriate team where needed.Job Advertising & Application MonitoringFormat and publish job adverts using the Reach ATS and external job boards.Review and refine advert text to meet client requirements and branding standards.Monitor applications, follow up on incomplete submissions, and record responses.Candidate EngagementSearch candidate databases to identify suitable applicants for roles.Contact candidates to promote opportunities and encourage applications.Keep accurate records of search outcomes and candidate interactions.Process & System SupportRecord all activity accurately in internal systems, following company processes.Support wider team tasks such as data entry, filing, and updating records.Assist with basic marketing, helpdesk, or social media activities as required.Training:Teaching and learning the skills, knowledge and behaviours within Customer Services.Training Outcome:On successful completion of your apprenticeship, you will have the opportunity to progress within the business, take on greater responsibilities, and work towards promotion. This role offers a clear pathway for career growth and long-term development within the company.Employer Description:At Reach we believe in people, not just process. We're more than just an ATS Software company, that’s why our intuitive applicant tracking system is just one part of the equation. Alongside our smart and flexible ATS, all Reach clients benefit from added people power. From design and build to implementation and beyond, our customer support and candidate attraction experts are here for you every step of the way. We’re putting the human back into HR, one ATS at a time.Working Hours :Monday - Friday, 9 a.m. - 5:30 p.m.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
FM Works Scheduler - Gateshead - HVAC Contractor: Commerical CBW Staffing Solutions are recruiting for an FM Works Scheduler, who will be responsible for coordinating resources, managing schedules, and ensuring that all tasks are completed on time and within budget. This role requires excellent organisational skills, attention to detail, and the ability to work collaboratively with various teams.This position would suit a Helpdesk Operator/Facilities Administrator, looking to progress into a role within Operations. This is a full time role, based at our client’s site in Gateshead, Tyne & Wear.Package:Competitive salary between £26,000 - £29,000 (depending on experience) 25 days annual leave plus bank holidays Generous workplace pension scheme Training, development & progression opportunitiesResponsibilities:Develop and manage detailed schedules for maintenance and repair works, ensuring optimal resource allocation and timely completion of tasks.Coordinate with facilities managers, technicians, contractors, and clients to plan and prioritise work orders.Monitor and track the progress of scheduled works, adjusting schedules as necessary to accommodate changes and unexpected issues.Maintain accurate records of work orders, schedules, and completed tasks in the facilities management system.Ensure compliance with health and safety regulations and company policies during all scheduled works.Communicate effectively with stakeholders to provide updates on work progress and address any scheduling conflicts or issues.Assist in the preparation of reports and analysis on scheduling performance and resource utilisation.Requirements:Proven experience in a scheduling or coordination role, preferably within the facilities management or construction industry.Strong organisational and time management skills with the ability to handle multiple tasks simultaneously.Excellent communication and interpersonal skills to work effectively with various stakeholders.Proficiency in using scheduling and facilities management software.Knowledge of health and safety regulations related to maintenance and repair works.Ability to work independently and as part of a team in a fast-paced environment.High attention to detail and problem-solving abilities.Interested? Apply with your full and up to date CV or get in touch with Aaron Rutter at CBW Staffing Solutions.....Read more...
