Helpdesk Manager - FM Service Provider - Longcross, Surrey - Up to £40k per annum CBW are currently recruiting for a Helpdesk Manager looking to take on the next challenge. One of our key clients is looking for a hardworking, ambitious individual to join the team and grow within the company. Hours of Work:Monday to Friday 8am to 5pm 40 hours a weekOffice basedOccasional travel to Uxbridge We are seeking a proactive and experienced Contracts and Helpdesk Manager to oversee the operational delivery and performance of the contract, while managing an efficient and client-focused helpdesk function. This role combines contract oversight, service excellence, CAFM system management, and leadership of a helpdesk team to ensure all reactive and planned works are delivered to the highest standards. knowledge of contracts management essential inc RAMS and PTW. Responsibilities:Manage the CAFM system – including creating and uploading PPM planners, facilitating changes to PPM tasks on the system and approve any external changes.Take full ownership of Helpdesk services including; actively monitoring open/paused jobs, allocation of PPM tasks to the relevant resource and chasing engineers/subcontractors for updates.Ensure all activities comply with company policies, health & safety standards, and industry regulations.Ensure system data integrity for assets, PPM schedules, reactive jobs, and documentation.Manage subcontractors including booking in works, uploading paperwork, ensuring RAMs are correct and in place.Line management of the Helpdesk Team, including objective setting, performance management and development.Monitoring the Facilities Helpdesk email inbox.Raising purchasing orders and placing orders as required.Review H&S documentation including risk assessments, contractor RAMS and supporting with any issues.Review and action remedial works from sub-contractors service sheets.Dealing with escalations with subcontractors paperwork/certificate non-submission.Assist the Account Manager with creating reports and attending client meetings.Cover team absence and annual leave where required.Lead continuous improvement initiatives to optimise Helpdesk and CAFM processes, increasing efficiency and service quality across the contract.Ensure service delivery is aligned with contractual KPIs and SLAs, proactively addressing performance issues and identifying trends in reactive and planned maintenance.Build and maintain strong relationships with clients, suppliers, and internal stakeholders, acting as a key point of contact for operational delivery.Key Requirements:Previous contracts management experience essential Previous administrative experience requiredPrevious FM Helpdesk/Operations experience is requiredStrong H&S knowledge including IOSH managing safely inc RAMS and PTWPrevious experience overseeing contractors requiredAbility to manage multiple priorities in a fast-paced environment.Demonstrate strong administration skillsStrong IT skills including Microsoft OfficeExcellent telephone and email manner, with solid communication and interpersonal skillsExcellent attention to detail....Read more...
Contract Administrator – Facilities Helpdesk - £25,000 - £27,000 per annum An exciting opportunity has arisen for a Contract Administrator to join a facilities management team based in North Lanarkshire. Reporting to the Helpdesk Supervisor, this role is vital to the effective delivery and coordination of helpdesk services. As a Contract Administrator, you'll play a key role in task planning through the CAFM system, ensuring smooth communication between mobile engineers, suppliers, and management, while monitoring job progress across all building services. Key Responsibilities:Liaise with mobile engineers, supply chain partners, and facilities managers regarding job progress.Follow up on outstanding jobs with engineers and subcontractors; participate in review meetings with Facilities Managers.Generate weekly reports for the Helpdesk Supervisor and Business Support Manager.Monitor compliance with SLAs, escalate performance issues where required, and communicate updates to internal stakeholders.Support Facilities Services Managers, Helpdesk Supervisor, and Business Support Manager with contract management and supplier coordination.Log and manage tasks using the CAFM system (Concept Evolution), receiving requests via phone, email, in-person, or directly through the system.To be considered;Previous experience in a helpdesk or administration role, ideally using a CAFM system.Strong communication and organisational skills.Confidence in dealing with client representatives.Proficiency in Microsoft Office (intermediate level or higher).Ability to meet tight deadlines and manage competing priorities.Flexibility for hybrid working arrangements.....Read more...
Helpdesk Administrator - Islington, London - £30 -33,000 per annum Are you an experienced Helpdesk Operator looking for a new challenge? If so please read on...Exciting opportunity for an experienced Helpdesk Administrator to work for an established Facilities company based in Islington, London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8:30am to 17:30pm Temp - Perm position £30-33,000 per annum (dependant on experience) Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Help Desk ExperienceExperience in FMGeneral AdministrationCAFM knowledge ....Read more...
Helpdesk Administrator - Glasgow - Salary up to £26,500 CBW has an exciting opportunity to work for an established FM service provider situated in Glasgow. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements: Previous Facilities & Maintenance Helpdesk experience would be idealExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedSalary & Benefits:Up to £26,500Private Health Care28 days holiday Company pension ....Read more...
Helpdesk Administrator - Facilities Provider - North Lanarkshire - Salary £27,000 CBW has an exciting opportunity to work for an established FM service provider situated in North Lanarkshire. The successful candidate will have a proven track record in Facilities Management with an administration / helpdesk role. Your duties will include all aspects of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentations/Invoices and answering calls and emails. In return the company is offering a competitive salary, further training and the opportunity to work for a great company!Key duties & Responsibilities:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.To review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilledDepartmental administrative housekeeping Support with the provision of information in relation to internal procedures to enable the department to add value to the ContractRequirements: Previous Facilities & Maintenance Helpdesk experience would be idealExcellent and professional telephone mannerExcellent customer service skillsTime ManagementThe capacity to think ahead, plan and prioritise own workloadThe ability to work under pressure and meet deadlinesComputer literacyThe ability to work as part of a teamWork safely in accordance with the company's current health and safety policy and procedures.A positive approach, with the determination to succeedSalary & Benefits:£27,000Hybrid opportunity25 days holiday plus bank holidays Company pension....Read more...
Helpdesk ManagerLocation: Feltham, West LondonSalary: £40,000 per annumIndustry: Facilities Management (FM)Job Type: Full-Time, Permanent CBW Staffing Solutions is currently seeking an experienced and driven Helpdesk Manager to join a leading FM service provider, based in Feltham, West London. This is a fantastic opportunity for a motivated individual with a strong background in helpdesk operations and team leadership to take the next step in their career. As the Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of the technical helpdesk team, ensuring service excellence, and driving continuous improvement. This role requires someone who can lead by example, support their team, and ensure that all service requests are managed efficiently and in line with agreed SLAs. You will also be expected to occasionally travel to Chertsey, Bagshot, Weybridge, and Staines. What’s on Offer:£40,000 per annum salary 20 days annual leave, increasing annually to a maximum of 25 daysCompany pension scheme (auto-enrolment)Private healthcare options (following a qualifying employment period)Generous sick pay scheme (subject to tenure)Regular company-wide social events including away days with colleagues, friends, and familyLong service recognition and awardsWorking Hours:Monday to Friday8am - 5pm Key Responsibilities:Oversee and manage all reactive maintenance requests in line with SLA requirementsAct as the primary point of contact for client communications regarding service operationsManage internal processes for purchase order requests and service-related informationCoordinate and schedule engineers and subcontractors for both planned and reactive maintenanceDevelop and manage maintenance planners and associated logbooksGenerate and deliver a variety of KPI reports and management information for internal reviewLead the implementation and ongoing enhancement of the department’s CAFM (Computer-Aided Facility Management) systemIdeal Candidate Will Have:Proven experience in a Helpdesk Manager or similar leadership role within the FM sectorStrong understanding of service delivery and KPI managementExcellent communication skills and the ability to build relationships with internal teams and external clientsCompetence with CAFM systems and reporting softwareGood literacy and numerical abilityA team-first attitude with the ability to coach and support colleaguesWillingness to travel to the Slough office when requiredIf you are a proactive and experienced Helpdesk Manager looking to join a supportive and forward-thinking organisation, we’d love to hear from you. 📩 To apply, please send your updated CV to Abbie at CBW Staffing Solutions today.....Read more...
Helpdesk ManagerLocation: Feltham, West LondonSalary: £40,000 per annumIndustry: Facilities Management (FM)Job Type: Full-Time, Permanent CBW Staffing Solutions is currently seeking an experienced and driven Helpdesk Manager to join a leading FM service provider, based in Feltham, West London. This is a fantastic opportunity for a motivated individual with a strong background in helpdesk operations and team leadership to take the next step in their career. As the Helpdesk Manager, you will be responsible for overseeing the day-to-day operations of the technical helpdesk team, ensuring service excellence, and driving continuous improvement. This role requires someone who can lead by example, support their team, and ensure that all service requests are managed efficiently and in line with agreed SLAs. You will also be expected to occasionally travel to Chertsey, Bagshot, Weybridge, and Staines. What’s on Offer:£40,000 per annum salary 20 days annual leave, increasing annually to a maximum of 25 daysCompany pension scheme (auto-enrolment)Private healthcare options (following a qualifying employment period)Generous sick pay scheme (subject to tenure)Regular company-wide social events including away days with colleagues, friends, and familyLong service recognition and awardsWorking Hours:Monday to Friday8am - 5pm Key Responsibilities:Oversee and manage all reactive maintenance requests in line with SLA requirementsAct as the primary point of contact for client communications regarding service operationsManage internal processes for purchase order requests and service-related informationCoordinate and schedule engineers and subcontractors for both planned and reactive maintenanceDevelop and manage maintenance planners and associated logbooksGenerate and deliver a variety of KPI reports and management information for internal reviewLead the implementation and ongoing enhancement of the department’s CAFM (Computer-Aided Facility Management) systemIdeal Candidate Will Have:Proven experience in a Helpdesk Manager or similar leadership role within the FM sectorStrong understanding of service delivery and KPI managementExcellent communication skills and the ability to build relationships with internal teams and external clientsCompetence with CAFM systems and reporting softwareGood literacy and numerical abilityA team-first attitude with the ability to coach and support colleaguesWillingness to travel to the Slough office when requiredIf you are a proactive and experienced Helpdesk Manager looking to join a supportive and forward-thinking organisation, we’d love to hear from you. 📩 To apply, please send your updated CV to Abbie at CBW Staffing Solutions today.....Read more...
Contract Support Administrator - City of London - Up to £35,000 per annum Are you an experienced Contract Support looking for a new challenge? If so please read on...Exciting opportunity for an experienced Contract Support to work for an established Facilities company based in the City of London. The company provides maintenance for one of their leading contracts in the area and always aspires to provide a first class service. The successful candidate will have a proven track record of working within Facilities Management. Your main duties will consist of helpdesk, day to day administration tasks, working closely with the Helpdesk Manager chasing documentation/Invoices and answering calls and emails.Hours/details:Monday to Friday8am to 5pm Permanent position £35,000 per annum Office based Important – Must have previous experience working in the role above and be able to start immediately.Responsibilities & Duties:Receive and return phone calls in support of facilities function to ensure all activities are managed in a professional manner.Check and maintain FM Helpdesk InboxSchedule reactive and help desk call outs.Open and close jobsTo review jobs received during the working day and allocate accordingly to Engineers.Process purchase orders and invoices Issuing and closing planned and reactive maintenance visits Inputting dataSupport the Office & Contract Managers in the administration & delivery of departmental objectivesAttending to queries should they ariseGeneral administration supportChasing and liaison dailyRaising Corrective maintenance tasks following on from PPM completed tasksOrganisation of day-to-day work to ensure that all key tasks are fulfilled Requirements:Contract Support experience Experience in FMGeneral AdministrationCAFM knowledgeIf interested, please send your CV across to Abbie at CBW Staffing Solutions.....Read more...
To respond to helpdesk traffic via all communication channels
Upholding a high standard of customer service considering impact , priority and severity. Helpdesk incidents and service requests are to be dealt with as per the service level agreement and customer standards
To assist with user administration of all software including starters, leavers and transfers and remediate audit actions as per findings from internal audits to remediate accounts as appropriate aiding accuracy and compliance across our software
To confidently approach helpdesk cases utilising knowledge gained from triage to diagnosis and completion whilst upholding internal policies and procedures
Establish and diagnose IT Faults through troubleshooting techniques and tools
To establish professional working relationships to aid the customer support journey , utilising communication and troubleshooting skills in tandem to take our customers through the support process, keeping them informed outlining clear expectations
To build knowledge of all Software both technically and operationally to enable you to provide guidance and support effectively to the business
To learn and understand internal business processes and apply this knowledge to the operation and configuration of systems
To learn how to comfortably navigate our databases as part of the fault-finding process
Learning SQL DB Management language and tools to further aid advanced troubleshooting
Training:QA Course:
Software Engineer Level 4 Apprenticeship Standard - Remote learning Schedule to be confirmed at sign up.
Duration:
19 Months
Training Outcome:
You will also undertake a learning programme to develop your skills and understanding in relation to Software support, maintenance and development enhancing your knowledge
Employer Description:At Ongo Homes, we offer quality, affordable homes for rent and sale in North Lincolnshire and neighboring areas.Working Hours :Monday to Friday , one day study day. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Responding to customer tickets and troubleshooting remotely via our helpdesk system.
Completing technical tasks such as plugging in, testing and swapping cables, loading software onto media players and preparing equipment for field engineers.
Providing technical support and guidance to clients, ensuring issues are resolved efficiently and professionally.
Preparing and configuring equipment for engineers before deployment.
Maintaining accurate records of support requests and resolutions within our management system.
Handling basic networking tasks and assisting with the maintenance of digital signage networks.
Collaborating with colleagues to ensure a smooth and efficient helpdesk operation.
Training Outcome:Upon successful completion of the Apprenticeship, the opportunity to become a full-time member of staff.
90% of QA apprentices secure permanent employment after completing their apprenticeship: this is 20% higher than the national average. Employer Description:Ivista provide there clients with a unique blend of commercial, creative, and technical expertise, delivering bespoke best-in-class digital signage solutions. We create compelling digital visual experiences that add value to our clients' businesses, managing all of the complexities involved and monitoring their digital signage 24/7!Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills,Team working....Read more...
Provide initial support to customers via phone, email, and remote tools
Log, diagnose, and resolve technical issues for users
Assist in managing hardware and software installations, upgrades, and troubleshooting
Work closely with experienced technicians to develop technical and customer service skills
Training:Delivery model:
Work-based training with your employer
Day release during term time (approximately 1 day a week for 1 year)
Approximately four on-site assessment visits per year
Level 2 Functional Skills in maths and English (7 days at college for each, if required) Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
Level 2 Functional Skills in English and maths
Level 3 Information Communications Technician Apprenticeship
End Point Assessment:
Work based project and presentation
Portfolio based interview
Training Outcome:
Once qualified, the apprentice will become a member of the helpdesk team where we have a 1st, 2nd or 3rd line
Depending on the desire and qualities of the individual, paths to the Technical Consultancy team are also open after helpdesk experience
Employer Description:At Bluespires, we pride ourselves on doing things differently. Our focus is on creating an environment where everyone, including our clients, team, community, and the environment, is treated with utmost consideration. We believe that our team is the cornerstone of our success. By prioritising continuous training, personal development, and recognition, we ensure that our team members grow both professionally and personally. A healthy work-life balance and tangible career advancement opportunities are integral to our commitment. Join us and become part of a supportive and enjoyable work culture where you matter.Working Hours :Monday - Friday, 09:00 - 17:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Vehicle programming and coding
Advanced Driver Assist Calibrations
Key programming
Customer service via HelpDesk
Learn about exciting new technologies in vehicles
Training Outcome:To become a fully qualified Remote and ADAS technician for majority of vehicles.Employer Description:Providing industry-leading apprenticeships in IT, Data Analytics, and Digital Marketing, NowSkills equips apprentices with practical, in-demand skills. Trusted by employers across the UK, we prepare talent for success in today’s fast-evolving digital world.Working Hours :Monday to Friday, 8:30am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
Job Role:
Provide end user desktop support - Windows 10 and 11, Microsoft 365, User account administration, Peripherals
Installing desktop PCs and mobile devices via Intune
Deploying software and configuration
Creating procedures and supporting end users to maximise their use of IT solutions
Responding to all incidents and requests on the helpdesk
Administration of the IT Service Management helpdesk
Troubleshooting 1st and 2nd line user based tickets - Various endpoint issues such as Windows operating system issues and guidance, Microsoft issues, monitor, docking station, printer setup and support, administration of user accounts, system permissions and more.
Checking backup jobs from previous day
Environment checks - physical checks of IT infrastructure, meeting rooms, visitor system
Anti-Virus checks - ensuring all endpoints are installed/up to date/license recovery
Installation of PC/Laptops to end users by Microsoft Intune
Installation and support of various printer types including multi-function printers, Laser, Label etc
Installation and support of mobile devices including smart phones and tablets
Purchasing various IT equipment
Creating/updating work instructions for IT and guides for end users
Training:You will gain a Level 3 Business Administration qualification after successful completion of the 18 month training schedule.
You will be required to attend In-Comm Training Unit 5A Telford 54 Business Park, Nedge Hill, Telford, Shropshire, TF3 3AJ in a block release 2 days a week for 5 weeks.
You will also receive monthly assessor visits at the company.Training Outcome:There will be a full-time position available upon successful completion of the apprenticeship.Employer Description:Hoshizaki is a leading manufacturer of commercial kitchen and food service equipment. Creator's of Japan's first fully automated ice maker, Hoshizaki now features an extended line of kitchen and food service equipment, including ice machines and dispensers, refrigerators and freezers, sushi cases and water electrolysers for different users across a wide span of industry sectors.Working Hours :Monday- Friday
Start Time: 07:50
Finish Time: 16:50Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Non judgemental,Interest in IT....Read more...
Assist the IT Support Analyst and Systems Engineer with day-to-day IT support queries to ensure a timely and accurate solution to users’ technical issues
Log and process support tickets using the Zendesk helpdesk system
Provide technical support on company issued hardware, software and systems including laptops, mobile devices, Windows & Microsoft 365
Setup equipment and systems for new users and arrange collections and the decommissioning of items returned from leavers
Ensure equipment and systems are configured in-line with policies and that all necessary security & anti-malware measures are applied.
Participate in office moves, equipment and personnel relocations ensuring the correct facilities are in-place for the users at the new locations
Assist the IT Support Analyst with managing the IT equipment stock to ensure its content is known and spares are ordered in good time
Understand and manage AV equipment installed/used in meeting rooms ensuring it is working and cabling is tidy. Provide assistance and training to users.
Create/maintain documentation relating to processes performed by the Helpdesk
Create/maintain documentation relating to IT assets issued to users (Inc. software licences)
Aid the Systems Engineer where required taking the opportunity to further build your knowledge during the process
Provide basic network administration such as setting up user accounts disabling users and archiving data, in-line with policies and once competence has been demonstrated to the satisfaction of the Head of IT
Training Outcome:There are opportunities to progress after completion of the apprenticeship.Employer Description:CLA has a requirement for an IT Technician role. This is a junior position, working alongside the IT Support Analyst focussing on providing technical support on general IT issues to CLA staff. It is based in CLA’s new London office and will play a key role providing onsite support. Of particular focus will be ensuring all of the office-based IT and video conferencing facilities are working optimally and providing a good user experience. The role will also provide remote support to staff members working from home, our office in Edinburgh, Field Officers and visitors. It may be necessary for the person to undertake occasional travel to the Edinburgh office and event venues (where IT assistance is required by CLA staff holding an event).Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Handling and prioritising service requests and support issues
Monitoring the IT environment using RMM software.using the helpdesk system
Administering various enterprise security products to ensure a secure IT infrastructure
Handling IT-related tasks involved in user onboarding and offboarding processes
Managing and maintaining the company's Microsoft 365 tenant for optimal productivity
Installing data cabling, access points and CCTV systems
Building and supporting telecommunications systems and equipment
Creating and revising IT policies and procedures to ensure efficient workflows
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The training will take place both virtually and in the workplace
The learner will have at least 6 hours "off the job" training each week
The Work-Based Tutor will support the apprentice with their training and preparation for their end point assessment
Training Outcome:
For apprentices who successfully complete the Level 3 apprenticeship, the organisation will consider them for full time employment
Employer Description:Join BEW's IT team in Chelmsford, Essex! With over 40 years of
history and 25 stores nationwide, BEW is a leading player in the UK
electrical market. Our exceptional service has earned us a strong
reputation among electricians and suppliers throughout the countryWorking Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Time management,Methodical approach....Read more...
Handyperson - Edinburgh - Salary up to £30,000 CBW have a new opportunity for an experienced Handyperson to join a leading facilities provider based in Edinburgh City Centre. You’ll carry out general repairs, minor plumbing, basic joinery and electrical work. Key Responsibilities:Perform general building maintenance including plumbing repairs (e.g. fixing taps, toilets, clearing blockages).Carry out basic joinery tasks such as fitting shelves, hanging pictures, and lock installations.Assist with minor electrical tasks like changing lamps and supporting electrical installations.Monitor and supervise external contractors, ensuring compliance with RAMS and site procedures.Support the engineering team with routine plantroom checks and cleaning duties.Manage materials, supplies, and tools for ongoing maintenance tasks.Provide accurate updates on job progress to the helpdesk and scheduling teams.Assist in ensuring the building remains compliant, functional, and safe at all times.Person Specification:2–3 years’ experience in a similar multi-skilled or facilities maintenance role.Working knowledge of general maintenance, repairs, and basic plumbing/joinery/electrical skills.Comfortable using IT systems and updating maintenance records.Health & Safety awareness (CSCS card, IOSH or equivalent is desirable).Ability to problem-solve, work under pressure, and manage time efficiently.Strong team player with a proactive and professional approach.Salary & Benefits:Basic salary of £30,000 with overtime at 1.5 No on call.32 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.Monday to Friday 8am - 4.30pm.....Read more...
Contract Administrator - Edinburgh City Centre - Salary up to £31,000 DOE CBW is currently recruiting for an experienced and highly organised Contract Administrator to join a busy, site-based facilities team in the heart of Edinburgh. Working closely with the Contract Manager, the successful candidate will play a key role in ensuring the contract achieves 100% compliance across all maintenance, reactive, and quoted works. Key Responsibilities:Support the Contract Manager with performance reporting and compliance tracking.Deliver excellent service by understanding and responding to both internal and external customer needs.Maintain accurate and up-to-date records across internal and external systems.Operate the helpdesk: logging, distributing, and closing reactive maintenance tasks.Keep all maintenance asset documentation compliant with health & safety and contract standards.Assist in the production of monthly contract reports.Raise purchase orders for subcontractors handling annual maintenance and specialist reactive works.Generate and manage quotes through to completion within the in-house system.Ensure full compliance with company policies and procedures.Person Specification:Minimum of 2 years' experience in an administrative role, ideally within a facilities or maintenance environment.Strong customer service and communication skills, with a professional and proactive approach.Good commercial awareness and experience with financial reporting.Proficient in Microsoft Excel (intermediate to advanced level) and general computer literacy.IOSH Managing Safely qualification (desirable).Salary & Benefits:Salary up to £30,000 (depending on experience)25 days annual leave plus bank holidaysCompany pension schemeMonday - Friday 8am to 5pm (In office)....Read more...
To provide first-line support to customers, resolving IT tickets and updating the outcomes
To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment
To install and configure software applications
To help produce and maintain IT statistics, reports, checklists and other documentation as necessary
Answering telephone enquiries and routine email correspondence
Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Covering Nottingham, Derby, Leicester, Birmingham, Lichfield and Tamworth. Your business will benefit from our outstanding customer service focused, managed IT support services. If you are looking for a partner who knows a thing or two about moving business to the cloud, especially Microsoft Office 365 and Microsoft Azure, then look no further!Working Hours :Monday to Friday - 9 am to 5 pmSkills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
Facilities Account Manager - Glasgow - Package up to 57.5K CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experienced Facilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services. In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence. Key ResponsibilitiesOversee and develop several FM contracts, ensuring exceptional service across all disciplinesLead service delivery teams, working collaboratively across helpdesk, soft services, and hard servicesConduct regular audits, site visits, and compliance checks to maintain high operational standardsManage all commercial aspects of the contracts, including P&L, billing, and ACW worksIdentify opportunities for service improvements and implement changes effectivelyRespond to reactive situations and manage incident reporting as requiredChampion a customer-first culture in everything you doAbout YouMinimum 3 years’ experience in FM account management or contract deliveryProven track record of managing multi-service FM environmentsStrong financial and commercial understandingExcellent client relationship management skillsProactive, adaptable, and committed to service excellenceFull UK driving licenceDesirable QualificationsIOSH accreditedIWFM membership (AIWFM or higher)IWFM Level 3 qualification or working towardsWhat’s On OfferCompetitive salary packagePension 5%Company vehicle or car allowance (where applicable)Career development opportunitiesPrivate Health Care33 days holiday Life assurance x 4 ....Read more...
By joining the team at Shadowfax Technology t/a TechWyse, based near Stansted Airport, you will experience a dynamic and varied work environment. As we provide IT support services to over a hundred businesses within the M11 corridor, you will have numerous opportunities to engage in different aspects of IT support, from remote assistance to hardware solutions. Working with us means you will develop invaluable skills and techniques essential for thriving within a Managed Service Provider (MSP). Our services, including telephony, data back-up, cloud, and enhanced security services, will ensure you gain comprehensive knowledge and experience, preparing you for a successful career in IT support.
As an IT helpdesk Engineer Apprentice, your duties will include:
Check client backups daily
Answer support calls and log as tickets
Assign available engineers who may work with you on a ticket to grow experience
Ensure your assigned tickets are meeting SLA’s
Assist other engineers with their work
Attend client sites when required
Update or close all tickets assigned to you at the end of each day
Complete all apprenticeship coursework
Attend training as required and develop relevant knowledge, techniques and skills
Training:You will attend bi-weekly tutor-led training sessions delivered remotely via Microsoft Teams.Training Outcome:We are looking to offer full-time employment upon successful completion of the apprenticeship. We believe in developing our talent internally and have a clear and personalised progression route for each of our employees, which is reviewed annually.Employer Description:Techwyse partner with businesses across the UK, helping them achieve success by providing talented IT support delivered with genuine care and an unwavering commitment to quality. In their 30 years of supporting businesses with their IT systems, they’ve learnt what businesses need to truly make the most of their technology, and what they need to deliver a quality service.Working Hours :Monday to Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Helping diagnose malfunctioning systems, hardware and software using Event Viewer, Active Directory and Wireshark
Providing support both physically and virtually with updates, wireless connections, networks, cloud systems
Use Powershell and Microsoft scripting within Active Directory to administer security access and automate tasks
Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's
Setting up new users - equipment configuration, granting access, implement policies
Testing new software and hardware and reporting on its suitability to the business
Acting as a first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities
Maintaining our asset register along with user profiles and system access rights
Training:Information Communications Technician Level 3 Apprenticeship Standard:
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs
You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service
Training Outcome:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:At Great Places Housing Group, we’re more than just a housing provider — we’re a community-builder, committed to creating great homes, great communities, and great people. We're looking for a passionate and motivated individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Customer care skills,Analytical skills,Team working....Read more...
Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools
Office 365/Exchange console administration
Problem solving and workflow management
Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot
Cabling and connectivity installations
Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords
Perform various stock check requests as advised by senior’s requests
Meet and greet our user base. Perform scheduled appointments and tasks
To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams
The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism
Carry out hardware inspections and repairs as and when required
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation.
At least 20% of your working hours will be spent training or studying.Training Outcome:There is the potential for this to progress into a full-time position at the end of the level 3 apprenticeship, providing the successful candidate works hard and demonstrates value to the business.Employer Description:"We help Schools, Trusts and the Public Sector with all aspects of their ICT needs. Since 2000, we have specialised in unified end to end IT solutions; providing expert advice and reliable performance for our customers is always our main priority. We believe a centralised Cloud approach to IT can allow Schools, MATs & Businesses to reduce on-site equipment costs and take advantage of cutting edge technology to meet the needs of the ever changing IT landscape."Working Hours :Monday - Friday, 8am till 4pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Provide first line IT support to over 130 businesses across Yorkshire and beyond both remote and on site.
To organise your own time and self-manage your workload, ensuring all time spent on a job is logged.
Visit client’s sites as and when required.
Preparing laptops to go to customers sites, diagnosing problems with laptops that have come in, including configuring new laptops, replacing parts on used laptops to then return to customers.
Install client OS systems to new laptops, install software and hardware programmes to laptops including Office 365, Azure AD.
Work with a number of network devices including routers, leased lines, creating firewalls, setting up VPN’s, DHCP, DNS, VLANS, TCP/IP.
Managing customer expectations, giving realistic timeframes and advice.
Create, manage and escalate tickets to helpdesk when needed using RMM and PSA in line with SLA.
Conduct software updates virtually by remoting into users or in person on site or with PC’s brought to the office.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Permanent employment after successful completion of apprenticeship.Employer Description:AFP Technology is looking for motivated and curious individuals to join our team as IT Apprentice. This is a fantastic opportunity to gain hands-on experience, learn from industry professionals, and build a foundation in IT support, all while earning and working towards a recognised qualification.Working Hours :Monday to Thursday 9am – 5pm, Friday 9am – 4:30pmSkills: IT skills....Read more...
Providing support to all staff onsite and remotely.
Help the Helpdesk Management Team with continued business improvements.
Communicate daily to clients with open tickets.
Being an available onsite resource 5 days a week, to be hands-on to resolve all IT problems.
Managing the client’s expectations with ongoing tickets.
Ensure all client-related problems are logged correctly.
Inform the Lead Engineer of any tickets requiring escalations.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
There is a strong possibility of gaining a full-time role once you have successfully completed the apprenticeship
Employer Description:Planet IT are an award winner leading IT company offering complete out-sourced IT solutions to organisations across the UK and Europe. Based on Milton Park, Oxford, we provide a comprehensive range of support services, software and hardware solutions to major blue-chip clients and our technicians are highly skilled in planning, implementing and trouble shooting.
Planet IT strive to become one of the top places to work in the UK – in fact, we believe that we already are! Most of the team have been here for years, have built a terrific career, and as corny as it may sound, we really do call ourselves the Planet Family.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills,Problem solving skills....Read more...
Fabric Engineer – FM Service Provider - Euston, London - Monday - Friday - Up to £32,000Are you a Fabric Engineer looking for a new challenge?Would you like to work for a leading Facilities Maintenance provider?CBW Staffing Solutions are currently recruiting for a Fabric Engineer to carry out planned and reactive commercial maintenance across a static site in Euston,, London. The successful candidate will have a strong understanding of Facilities Maintenance and have a proven track record in commercial building maintenance.This position would be ideal for a Fabric Engineer currently in a similar position who is keen on progression. In return, the company is offering a competitive salary of up to £32,000 with a potential route into further career progression.Hours of Work & Package InformationBasic Salary of up to £32,000Monday – Friday 08:00am – 17:00pm25 days holiday + Bank HolidaysOver time available Tablet & Work Phone ProvidedFull company uniformKey duties & ResponsibilitiesAbility to deliver excellent customer serviceTo undertake basic “Fabric duties” which would include touching up paint work, tightening hinges, install/repair blinds, changing locks , making minor repairs to cabinets, desks, and putting together small equipment like chairs etc.To undertake some plumbing activities including but not limited to clearing blockages, attending to burst pipes, replacing components, servicing systems etc.Painting and DecoratingAssist with office moves (minor office churn) including furniture moversLiaising with the contract management teamInvestigating complaints and taking appropriate actionEnsuring feedback is provided to the helpdesk on the progress of M&E jobsCarry out specialist technical and non-technical work as deemed appropriate to the continuing maintenance function on the client portfolioOffer technical support and backup as requiredEnsure all personnel and contractors that may be working in hazardous areas take all safety measures to prevent danger, avoid injury and prevent damage to equipmentUse all relevant tools and equipment within the safety guidelines as necessary for the completion of worksTo ensure the client receives the highest level of service to their assets by carrying out reactive and planned maintenance, minor improvementsEnsure jobs are completed to a high standardAssist Multi-Skilled Engineers where requiredRequirementsMust go through enhanced DBS clearanceMust be able to provide copies of your trade certificatesA proven track record in commercial building maintenanceMulti-skilledGood communication skills....Read more...
