Facilities Helpdesk Administrator - Warrington - Global Facilities Management Organisation: Utilities CBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence. This is a 5-week rolling contract with potential for extension, based on site at our clients office in Warrington, Cheshire. As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. You'll work closely with the Helpdesk Manager and on site coordinator to ensure smooth operations and excellent service delivery. This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment. Package:An hourly rate of £13.00 PAYETemporary role with a 5 week rolling contract40 hours per week, Monday - Friday (8:00am - 5:00pm)Full training & equipment provided Responsibilities:Answering incoming service desk calls and emailsLogging and categorising maintenance requests using internal systemsCommunicating with engineers, clients, and contractors to coordinate jobsProviding updates and support throughout job lifecyclesSupporting general administrative duties within the team Requirements:Previous experience in customer service or administration (office or contact centre experience ideal)Good IT skills and ability to learn internal systems quicklyMust be comfortable speaking to engineers, clients and contractors over the phoneReliable, organised and a good communicatorAvailable for the full contract duration If you are a reliable and confident administrator looking for an immediate temporary role, please apply with your full CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Helpdesk Administrator - South Kensington - £33,000 per annum Are you an organised and proactive Helpdesk Administrator looking to take the next step in your career? We’re recruiting on behalf of a leading facilities management service provider who are seeking a motivated individual to join their team in South Kensington. The RoleAs a Helpdesk Administrator, you’ll be the first point of contact for clients and contractors, ensuring all queries and requests are handled efficiently. You’ll be responsible for logging jobs, coordinating engineers, monitoring service levels, and providing outstanding customer support. Key Responsibilities:Acting as the main point of contact for incoming calls and emailsLogging and tracking reactive and planned maintenance jobsCoordinating engineers and contractors to ensure timely responseProducing reports and maintaining accurate recordsBuilding strong relationships with clients and stakeholdersWhat We’re Looking For:Previous experience in a helpdesk, scheduler, or administrator role (ideally within FM, property, or a related sector)Excellent organisational and communication skillsStrong IT skills and the ability to learn new systems quicklyA proactive approach with the ability to prioritise workload effectivelyWhat’s on Offer:Competitive salary of £33,000 per annumOpportunity to join a leading facilities management service provider with excellent career prospectsSupportive team environment in a South Kensington locationIf you’re a confident communicator with strong coordination skills and want to join a respected company in the FM sector, we’d love to hear from you. Apply online or send your CV directly to Abbie at CBW Staffing Solutions!....Read more...
Reactive Helpdesk Coordinator - City of London - Permanent position - £34,000 per annum City of London | Facilities & Property Services | Agency Appointment Are you a proactive problem-solver with a passion for delivering exceptional service? Our client, a leading facilities services provider, is seeking a Reactive Helpdesk Coordinator to join their busy team in the City of London. The Role As a Reactive Helpdesk Coordinator, you’ll be the first point of contact for incoming maintenance requests and reactive works across a diverse property portfolio. You’ll ensure issues are logged, prioritised, and allocated efficiently, while keeping stakeholders updated and delivering excellent customer service at every step. Key Responsibilities:Respond to incoming calls and emails, logging jobs accurately on the CAFM systemCoordinate reactive maintenance works with engineers, contractors, and site teamsMonitor job progress, ensuring SLAs and KPIs are consistently metEscalate urgent issues promptly and communicate effectively with clients and suppliersProduce reports and update records to support smooth day-to-day operationsAbout YouPrevious experience in a helpdesk, service desk, or facilities coordination roleStrong organisational skills and the ability to manage multiple prioritiesExcellent communication and customer service skillsKnowledge of CAFM systems and facilities processes is desirableA proactive, solutions-focused approach to problem-solvingWhat’s on OfferCompetitive salary of £34,000 per annumOpportunity to work in a fast-paced environment within a reputable agency placementCity of London location with excellent transport linksA supportive team culture with room to grow your skillsInterested?Apply online today or send your CV directly to Stacey at CBW Staffing Solutions to be considered for this exciting opportunity to join a professional and dynamic team in the heart of London.....Read more...
AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
Duties and key responsibilities:
Windows 11 Desktop Operating Systems.
Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory.
Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment.
Install, configure and maintain clients’ servers and workstations in line with the Company’s standards.
Work with multiple hardware and software platforms.
Identify and resolve issues with workstations, operating systems and network infrastructures.
Helpdesk:
Provide accurate and creative solutions to client problems to ensure user productivity.
Assist in the resolution of user and support issues of the Company’s.
Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s standards.
Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers.
Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required.
Complete documentation of all systems processes and related system configurations, cabling and placements.
Regularly monitor and record server and network performances.
Maintain current virus protection strategies.
Maintain and manage an efficient information storage and retrieval system including automated daily back-ups.
Maintain and manage all peripheral devices connected to the network.
Participate in team projects that enhance the quality and efficiency of technical services.
Ensure effective administration support to all departments ensuring quality customer service delivery.
Attend training sessions and assist in training workshops for clients and their end-users.
Undertake from time to time, other duties which may not form part of this job description.
Deliver High Level of Customer Satisfaction.
To ensure excellent customer service is maintained at all times.
Housekeeping standards are maintained to the Company’s requirements at all times.
Develop and maintain customer site records for relevant support information.
Ensure that the Helpdesk is aware of all issues and information regarding sites allocated and falling under your responsibility.
Attend training sessions and possibly assist in training workshops.
Training Outcome:Opportunity for permanent employment upon completion of apprenticeship. Further training and development will be provided with opportunities to take Microsoft MCP exams. Employer Description:We were set up in 2003 and like to consider ourselves your go-to ‘One-stop-shop’ supplier of IT support services and products, serving small and medium sized businesses.
Our service reach is London, Kent and the Home Counties with remote clients in Europe and SE Asia.
You will always receive Fast, Free and Friendly Advice.Working Hours :Monday - Thursday 9am-6pm, Friday 9am-5pm.Skills: Basic IT skills,English Language skills,Customer focused,Punctual and reliable,Trustworthy,Keen eye for detail....Read more...
Facilities Manager – Leading FM Provider - Central London – Up to 55K Would you like to work at an extremely high profile building in Central London? Have you got a proven track record within the FM industry? If so please read on... An excellent opportunity has arisen to join one of the leading companies in the facilities industry. They are looking for a site based Facilities Manager to work on at a high profile commercial building based in Central London. The building is home to a leading educational institution and the main purpose of the role will be to ensure that all facilities within the building are maintained to a very high standard. Key responsibilities:Oversee and manage the total fm package on site including M&E, cleaning, security, events and helpdesk.Coordinate contractor call out and attendance for all pro-active and reactive worksCoordinate survey, quotation and presentation of competitive pricing for works packages as requiredAssist with vendor relationship management, ensuring agreed service levels are attainedAssist with financial accrual activitiesMaintain contracts schedule and flag up expiring contracts for renewal to FMAssist with space planning and office moves coordinationCarry out monthly office inspections and close out related actionsCoordinate ad hoc security cover with relevant contractor as requiredAssist in building team processes and procedures to support consistent outcomesPorterage of packages and other office furnitureOversee printing, binding & mailroom tasksApplicants for the role must be able to meet the following criteria:2-3 years of proactive facilities or office management experience within a corporate environmentGood understanding of key office infrastructure (HVAC, electrical, plumbing, security, cleaning, helpdesk)Strong organisational skillsAbility to handle multiple overlapping priorities and manage own workloadStrong understanding of Microsoft office suite and in particular Excel, Word and PowerPointIOSH Working/Managing SafelyExcellent interpersonal and organisational skills....Read more...
Providing 1st line helpdesk support to customers in line with SLA’s
Conducting password resets and setting server permissions
Providing initial support for tech queries
Troubleshooting technical issues
Installing, testing and maintaining hardware such as laptops, firewalls, desktops, switches and networks
Training Outcome:The company may offer a full-time position at the end of the apprenticeship.Employer Description:Blowfish Technology are a leading provider of Managed IT, Cloud Services, Telecoms and Software Development for businesses across the Northwest & throughout the UK. Through trust, experience and an excellent track record, we have become the go to source for support, and partner of choice for many industries across the region including the Engineering, Manufacturing, Legal and Financial sectors.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Helpdesk and attend to customers' sites if necessary. Be a member of our team and share our values
Friendly, fun and honest (Don't think of colleagues, think of friends, treat customers as you would want to be treated. Build rapport, ask questions about them rather than just the issue, what makes them tick?)
Innovative and expert (always review the new technology and don't be afraid to try something new or suggest something new)
Hard working (get to work on time, don't waste time, always thinking about what I can do to help improve things)
We do what we say, when we say (if you tell someone something then follow it through and ask for help if you are struggling) Customer Service is our number one product (people will forgive us if we do not fix their issue straight away as long as we are polite, courteous, professional, listen, be sympathetic and feedback to them regularly)
Duties and key responsibilities
Resolution of IT issues to service targets (remotely and on-site)
Accurately maintain and update the Helpdesk System
Work collaboratively within a team environment
Build positive relationships with customers
Installation and configuration of Client, Server and Mobile software/Apps at the client location.
Build, configure new PCs, servers and network devices to the required specifications.
Provide support for IT infrastructure components, including desktops, laptops, applications and on-site telephony.
Maintaining internal support documentation.
Daily network monitoring and backup monitoring.
Server support and maintenance task management.
Server OS and hardware installation.
Provide out-of-hours support where required.
Candidate must attend customer sites in a timely fashion.
This role requires frequent travel to customers' premises all around the year.
Maintaining high standards and professional image of the company is an absolutely necessary at all stages.
Preparing regular end of day reports on the tasks assigned is required.
This role requires a good positive attitude towards job, tasks, clientsand events at all times.
Constantly improving IT support skills is absolutely necessary and a passion for learning is a must.
Training Outcome:The right candidate will be retained and have a perm job after. Promotion prospects and salary increase plus annual bonus scheme.Employer Description:IT Managed services company providing IT Support remote/onsite to business customers from 5 - 300 users in size. We currently support over 1000 devices/users and are growing steadily.Working Hours :Monday to Friday, 9 am - 5.30 pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Ability to prioritise,Proactive & positive attitude,Confident in public speaking,Enthusiasm,High level of customer service....Read more...
This is a hands-on role where you will be part of the Arden IT helpdesk team and also assist with on-site IT projects. You will gain experience across all areas of IT support, working on first-line tasks such as logging and resolving client issues, while also developing the skills needed for more advanced work under the guidance of senior engineers. The role will involve working directly with business clients to provide reliable and professional IT support. You will learn how to troubleshoot
hardware and software problems, set up and maintain Microsoft 365, support networks, and assist with larger projects including system upgrades and installations.
As an apprentice you will be supported throughout, gradually taking on more responsibility as your skills and confidence grow. This role will give you the chance to develop a wide range of technical abilities, as well as communication and problem-solving skills, all within a professional business environment.
Duties and key responsibilities
Provide first-line support on the helpdesk by logging, troubleshooting and resolving client issues.
Escalate more complex issues to senior engineers while learning how they are resolved
Assist with on-site IT projects including hardware installations, network upgrades and system rollouts.
Help set up and manage Microsoft 365 services for business clients
Support cyber security measures such as updates, anti-virus management and backup systems.
Maintain clear records of support requests and project work.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:There is the opportunity to progress into a full IT Engineer role on completion of the apprenticeship. Successful apprentices can move into our technical delivery team, taking on more advanced responsibilities in IT projects, system administration and client support. This pathway offers clear career development for those who show commitment, technical ability and a professional approach.Employer Description:Arden IT Ltd is an IT support company based in Beeston, Nottingham. We have over 20 years of experience helping both businesses and home users. Our work includes managed IT support, Microsoft 365 and email services, computer repairs, cyber security and disaster recovery. We also run a shop in Beeston where customers can get advice, repairs and new equipment. Our focus is on providing reliable and friendly service, making technology simple and accessible for everyone.Working Hours :Monday to Friday, 9 - 5Skills: Communication skills,Problem solving skills,Initiative,Microsoft Office applications,Understanding of computers,Willing to learn Microsoft 365,Positive attitude,Professional,Reliable and punctual....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware. Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
1st line support & helpdesk
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Construction Administrator / Planner Up to £30,000 plus bonus CBW have an immediate opening for a planner / helpdesk administrator to join a construction company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of fianical administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Responsibilities/Person specification:Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with customersRaising POs/Stock ordersWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsAble to demonstrate attention to detailExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector Benefits:Salary £30,000Company Pension SchemeOn site parking28 days holiday per annumTraining and development Quarterly Bonus ....Read more...
Construction Administrator / Planner - East Renfrewshire - Salary Up to £30,000 plus bonus CBW have an immediate opening for a planner / helpdesk administrator to join a construction company in East Renfrewshire area. This position will see you join the Installation and Projects team and be a fundamental support to the success of this department. The position will be varied and lots of new skills will be developed. You will be responsible for working closely with the Project Managers providing logistic planning to the field of engineers along with a variety of financial administration duties. This is a unique opportunity to join an expanding team and be part of a really positive and rewarding work culture. Key Responsibilities:Liaise with contractors/tradesmen to ensure all work is carried out in an effective and timely mannerCarry out various admin duties such as scanning, filling and data input.Booking engineers for workArranging travel and accommodation Liaising with customersRaising POs/Stock ordersWork closely with the Health and Safety Manager providing key administrative supportTo assist with external body communicationsPerson Specification:Able to demonstrate attention to detailPrevious administrative experienceExcellent communication skills – both written and verbalExcellent planning and organisational skills to manage own workload to expected standardsPrevious experience in the construction/ renewables sector preffered Salary & Benefits:Salary up to £30,000 DOECompany Pension SchemeOn site parking28 days holiday per annumTraining and development Quarterly Bonus ....Read more...
Maintenance Electrician - Edinburgh - Salary up to £40,000 DOE We are seeking a skilled Electrical Mobile Maintenance Technician to join a leading facilities company. This role involves travelling across multiple sites in Edinburgh to carry out a range of electrical services, including planned preventive maintenance (PPM), reactive repairs, and compliance checks. Key Responsibilities:Deliver planned preventative maintenance (PPM) and reactive electrical services across a wide range of systems, ensuring compliance with statutory and contractual obligations.Carry out routine inspections, servicing, and testing of emergency lighting, switchgear, and distribution boards to maintain system reliability and safety.Respond promptly to reactive maintenance requests, diagnosing and repairing electrical faults to minimize downtime and disruption.Record all maintenance activities, repairs, and compliance documentation accurately within the CAFM system, ensuring reports are updated and aligned with helpdesk requirements.Maintain up-to-date certificates, records, and compliance documentation in line with company and legislative standards.Undertake minor electrical projects, upgrades, and repairs, supporting associated mechanical plant maintenance when required.Ensure all works are carried out in accordance with health & safety standards, completing risk assessments and documentation prior to commencement.Person Specification:SVQ Level 3 Certificate in Electrical Installation (SQA/SJIB) or equivalent (e.g., City & Guilds NVQ Level 3).Completed a recognised apprenticeship in electrical installation.City & Guilds 2382 qualification (18th Edition desirable).LV AP qualification (desirable).Health & Safety certification (IOSH or equivalent).Confident in the use of electrical multi-function testers.Salary & Benefits:Salary up to £40,000 DOE.25 days holiday plus bank holidays.Company pension.Van and fuel card provided plus full company uniform.Excellent career progression and training opportunities.....Read more...
Administrator
Hertford
£26,000 - £28,000 Basic + Bonus + Hybrid + Private Healthcare + Flexible Working + Immediate Start
Are you an Administrator from an FM, housing or similar background looking to join a growing, family-owned business work closely with clients, and make a direct impact on service delivery and customer satisfaction? You'll enjoy a terrific company culture and be looked after with a good package including flexible working.
This is a fantastic opportunity for a Technical Senior Administrator who is organised, people focused, confident managing processes and enjoys maintaining client relationships. If you’re looking for stability, a supportive team culture with a hybrid working aspect this will be your ideal role!
Your role as an Administrator will include:
* Leading and supporting the admin team to deliver reactive maintenance and PPM programs * Acting as a point of contact for client queries, complaints, and contracts * Attending client meetings alongside the Maintenance Manager * Managing data, reporting, and dashboards (Excel, Power BI, OneServe)
As an Administrator you will have:
* Strong background in administration or coordination (FM, compliance, social housing is a bonus!)* Excellent client service and communication skills * Organised, detail-oriented, and confident in a fast-paced environment * Based within commutable distance of Hertford.
Apply now for immediate consideration! Keywords: Administrator, Administration Manager, Senior Service Coordinator, Helpdesk Team Leader, Maintenance Administrator, Facilities Management, Social Housing, Compliance Administration, PPM Scheduling, Hertford, Hertfordshire, EnfieldThis vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency. Please visit our website to view other positions we are currently handling. Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Technical Senior Administrator Hertford £40,000 - £42,000 Basic + Bonus + Hybrid + Private Healthcare + Flexible Working + Immediate Start
Are you an experienced Technical Senior Administrator from an FM, housing or similar background looking to join a growing, family-owned business where you’ll lead a team, work closely with clients, and make a direct impact on service delivery and customer satisfaction? You'll enjoy a terrific company culture and be looked after with a good package including flexible working.
This is a fantastic opportunity for a Technical Senior Administrator who is organised, people focused, confident managing processes and enjoys maintaining client relationships. If you’re looking for stability, a supportive team culture with a hybrid working aspect this will be your ideal role!
Your role as a Technical Senior Administrator will include:
* Leading and supporting the admin team to deliver reactive maintenance and PPM programs * Acting as the main point of contact for client queries, complaints, and contracts * Attending client meetings alongside the Maintenance Manager * Managing data, reporting, and dashboards (Excel, Power BI, OneServe)
As Technical Senior Administrator you will have:
* Strong background in administration or coordination (FM, compliance, social housing is a bonus!) * Leadership skills either proven or ready to step up * Excellent client service and communication skills * Organised, detail-oriented, and confident in a fast-paced environment * Based within commutable distance of Hertford, with flexibility for client meetingsApply now or call Billy on 07458163030 for immediate consideration! Keywords: Technical Senior Administrator, Administration Manager, Senior Service Coordinator, Helpdesk Team Leader, Maintenance Administrator, Facilities Management, Social Housing, Compliance Administration, PPM Scheduling, Hertford, Hertfordshire, EnfieldThis vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Please visit our website to view other positions we are currently handling.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed....Read more...
Key Responsibilities:
Helpdesk Support:
Handle incoming tickets via phone and email, providing effective solutions to customer issues.
Escalate unresolved issues to Tier 2 support when necessary.
Monitoring & Maintenance:
Monitor cloud and onsite backups, ensuring successful completion and resolving errors.
Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures.
Check SentinelOne EDR for threats and escalate any alerts.
System Administration:
Basic troubleshooting of Windows OS and Microsoft 365 products.
Assist with Active Directory tasks such as user account setup and password resets.
Customer Interaction:
Deliver professional and courteous support at all times.
Communicate clearly and effectively, both verbally and in writing.
Skills & Qualifications:
Proficiency in Windows and Microsoft 365.
Knowledge of Microsoft Server and Active Directory.
Logical problem-solving approach and ability to work independently or as part of a team.
Strong communication skills.
Training:ICT (Information Communications Technician) Level 3 Apprenticeship Standard.You will also receive full training and support from the Just IT apprenticeship team to increase your skills.Your training will include gaining a Level 3 ICT qualification.Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:Possibility to secure a full-time position after successful completion of the apprenticeship.Employer Description:We're not your average IT Support – we're a tight-knit, family-run business that's all about turning tech jargon into plain English. We team up with your company to make sure you're squeezing every last drop of potential out of your technology, ensuring it's a perfect fit for your unique needs. Let's tame the tech together!Working Hours :Monday – Friday, between 8:30AM – 5:00PM.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Do you have an interest in IT and are eager to learn?
Ever wanted to learn how to provide technical support to others? Well, you are in the right place!
We’re looking for our next IT Service Desk Analyst Apprentice.
You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service.
This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.
You’ll grow in confidence and customer service skills and learn how to prioritise your workload.
We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.
Ready to start your journey in IT? We can’t wait to hear from you!
Key responsibilities
Provide IT support via phone, face-to-face, and electronic communications
Investigate and log incoming issues with accurate detail
Escalate unresolved incidents to appropriate support teams
Assist with software and hardware troubleshooting
Maintain records through our service desk system
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The succesful apprentice will be expected to attend an online lesson once a month
In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship
Employer Description:Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.Working Hours :Monday - Friday, 8:30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Provide customer support via phone and face-to-face interactions.
Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
Work at our workbenches to fix PC components, and install and configure hardware and software.
Assist with customer networking, including servers, firewalls, and switches.
Reset passwords, manage user details, and perform data recovery.
Participate in site visits for hardware installation and network configuration.
Working on PowerShell
Working on cloud platforms and servers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Since 1995, F1Group has been delivering IT differently:-
We are customer-centric in everything we do.
The broadest skillset means we can fix all your existing issues.
We fix problems faster because we are certified and qualified by all major vendors.
We are trustworthy, established in 1995, and staff have enhanced DBD / CRB.
When you need us, we have a help desk that is permanently staffed.
We will improve your operational efficiency with our digital transformation.
We don’t hide behind pointless “Response Time” SLAs.
We target ourselves against metrics that matter to you.
We transform your organisational landscape by guiding you through our digital innovation.Working Hours :9am-5:30pm Monday to Friday.Skills: IT skills,Problem solving skills,Willingness to learn....Read more...
The ideal candidate will be a proactive, tech-savvy problem solver with a genuine interest in IT systems and digital technologies. They will demonstrate excellent communication skills, a positive attitude, and the ability to work both independently and as part of a supportive team.
Key Responsibilities:
· Provide first-line support for IT issues and service requests via the central helpdesk.Install, configure, and maintain hardware, software, and network systems.
Monitor and maintain network security, ensuring compliance with data protection and GDPR regulations.
Set up new users, manage accounts, and remove access when staff or students leave.
Support the maintenance and repair of IT equipment, printers, and classroom devices.
Assist with routine system backups and ensure network stability across the school.
Provide technical assistance for audio-visual equipment and school events.
Contribute to IT projects and upgrades across the Trust.
Support cybersecurity awareness and promote safe digital practices among staff and students.
Uphold safeguarding responsibilities and maintain confidentiality at all times.
Training:As an apprentice, you will receive a combination of structured online learning and practical, on-the-job training. You will work towards achieving the Level 3 IT Solutions Technician Apprenticeship standard, supported by experienced mentors and tutors. Regular progress reviews will help you develop your skills, confidence, and career prospects.
Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for full-time employment within Dereham Neatherd High School or across the Enrich Learning Trust.
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday to Friday, 8:00am – 4:00pm (Friday until 3:30pm).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Patience,Knowledge of Microsoft 365,Upgrades,Maintaining software,PC hardware,Understanding basic networks,Troubleshooting,Time Management,Commitment to safeguarding,Data Protection,Professional and reliable,Calm,Flexible,Installation....Read more...
Overview:
We are seeking a motivated and enthusiastic IT Apprentice to join our team in Brentwood, Essex. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification.
Key Responsibilities:
Provide first-line IT support to staff and users, under guidance
Assist in setting up and maintaining Windows 11 devices
Support basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs
Training:
Level 4 Network Engineer (CompTIA Systems Engineer) Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology.
We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements.
Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries.
We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Familiarity with Microsoft 365,Windows 11 operating system,Motivated,Positive attitude,Passion for ICT,Hardware and software,Troubleshooting,Basic knowledge of networking....Read more...
Assist with diagnosing hardware and software issues on desktops, laptops, and mobile devices.
Support in carrying out repairs including component replacements, upgrades, and system rebuilds.
Help maintain accurate job records and manage ticketing systems.
Provide friendly and professional front-desk support to walk-in customers.
Support stock management and basic workshop organisation.
Assist with client onboarding to Microsoft 365, including account setup and licensing.
Learn to manage users, groups, and permissions within Microsoft 365.
Help troubleshoot common email, Teams, and OneDrive issues.
Support security administration including MFA, password resets, and compliance checks.
Shadow senior staff in resolving client tickets and projects.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship is designed to provide a strong foundation for a career as an IT Technician, Microsoft 365 Administrator, or Helpdesk Engineer. Successful apprentices may progress into permanent roles within the company or continue into advanced IT qualifications.Employer Description:Computer Angels is a London-based IT support company offering friendly, expert computer services to home users and small businesses. Since 2005, they've provided help with installations, repairs, virus removal, networking, data recovery, and more—both remotely and through on-site visits. Based in Fulham, they serve areas across West and South West London, with a “no fix – no fee” guarantee.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Print queue administration and user access.
New equipment ordering and installation.
Phone System’s administration and support.
Management of ICT Storage room and consumables inventory levels.
Escalation to 3rd party support and ensuring the request is resolved within agreed service levels.
Creation of any documentation required to support the ICT change control process and internal procedures.
Ensuring that all areas of the ICT department are presented in a professional and organised manner.
Operate within a safe, healthy and environmentally responsible manner at all times.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.Employer Description:Epwin Group is the leading UK-based manufacturer and supplier of energy efficient and low maintenance building products including windows, doors and fascia systems with some of the best known manufacturing and service names in the sector. Group businesses also produce high quality cladding, guttering, decking and prefabricated building components. Epwin Group takes a strong ethical stance in its manufacturing and distribution operations which is evidenced by group wide investment in Quality, Environmental and H&S CertificationsWorking Hours :8:30am - 5.00pm, Monday to Thursday. 2.00pm finish on Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Initiative....Read more...
You will need to provide high quality support to our users via the helpdesk ticketing system
Prioritise and respond to tickets in a timely manner
Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
Weekly tasks to install, upgrade and remove hardware across sites
Maintenance of physical and cloud storage
Ensure that our systems are properly administered
Develop existing infrastructure and processes
Work within the installs team to install cabling on sites, including fibre, data etc.
Adding devices to networks across sites
Daily monitoring of networks, focusing on DNS, firewall etc.
Opportunity to set up new systems and maintain them as schools move to the cloud
Criteria for Candidates
Right to work in the UK
Self-motivated
Resourceful
Professional attitude and a strong work ethic
Ability to work in a fast-moving environment
Good time management and organisational skills
Ability to think ahead and pre-empt problems and issues
Understanding of the importance of, and the ability to deliver, a quality service
Open and friendly communication style
Skills and Experience:
Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
An understanding of IT hardware, Windows and Mac OS
Strong problem-solving skills
Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory
Ability to lift and move heavy equipment such as servers / Desktops
Enhanced DBS and Security clearance checks will be carried out.Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Secure a full-time position after successful completion of Apprenticeship
Employer Description:Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.Working Hours :Monday to Friday between 9.00am and 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative....Read more...
