Assist the accounts team with invoice processing and data entry
Maintain organised digital and physical records of financial documents
Provide general administrative support to the accounts function
Assist with compiling reports and reconciling supplier or subcontractor payments
Placing orders for the sales and operations teams based on job requirements
Manage purchasing of office supplies and other business needs
Liaise with suppliers to obtain quotes, confirm order details, and ensure timely deliveries
Record and track purchase orders and delivery confirmations
Assist with internal audits and associated documentation
Maintain accurate records for staff certifications and training
Monitor and track subcontractor certifications and ensure records are up to date
Further compliance function support through data entry, document control, and administrative tasks
Carry out and log regular fire safety checks, emergency lighting testing, and legionella monitoring in the office
Help coordinate corrective actions and follow-up activities after audits or checks
Other general sales support functions
Training:Business Administrator Level 3.
Training will take place at the workplace with a team's session once every 2-weeks.Training Outcome:Upon completion of the apprenticeship the possibility of a full-time position with internal progression.Employer Description:vietec has an excellent track record of providing ICT infrastructure solutions to sectors covering NHS, education, commercial and government.
The vietec portfolio is wide-ranging and covers all ICT infrastructure services from design to implementation. Our expert team designs and installs both bespoke complete network systems and isolated solutions that integrate in to your existing system. vietec’s services include wireless technologies, fibre & data cabling, audio visual systems and IP security surveillance.Working Hours :37.5 hours per week between 8:30am - 5pm with an hour lunch, Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Welcome customers to Skelmersdale showroom and advise on product range
Sell products and deliver excellent customer service
Process orders; answer phones; send emails, make customer service and sales calls
Data input customer orders to React, company CRM system
Day-to-day administration
Support with warehouse duties i.e. help and unload vans
Generate runs for deliveries
Support all branch activities including attending meetings, mailing and post office duties
Opportunity to develop a process improvement / project for the site
Training:
Level 3 Business Administrator
Work-based learning
Functional skills
Training Outcome:Progression onto full-time employment.Employer Description:Rearo Laminates Ltd is a well-established, successful, family-run organisation serving Trade and Public customers throughout the UK. We are a leading manufacturer and supplier of quality and contemporary bathroom and kitchen products, including shower wall panels, kitchen worktops and splashbacks, PVC ceiling panels and vinyl flooring. We also specialise in commercial installations for washrooms and kitchens, supplying toilet cubicles and vanity units.
We currently have an excellent opportunity for an Apprentice to join our Skelmersdale team.
Full training will be given. This is a varied role that will focus on sales and customer service skills. You will be given product training and will learn to process orders via our CRM system. As this is a small branch you will also be required to work in the warehouse and help arrange delivery runs (logistics).
So, if you are looking for a new opportunity, then look no further! This could be the role for you!
Additional Benefits: once you have completed a probationary period we’ll pay for forklift training and driving lessons!Working Hours :Monday - Thursday 8.00am - 4.30pm / Friday 8.00am - 3.30pm / 30 minutes unpaid lunch / ad-hoc breaks during day.Skills: Physical fitness,Hard working,Flexible approach to work....Read more...
Placing orders
Pricing and working with price lists
Credit/debit/invoicing/rebates
Month end activities
Liaising with customers via different communication methods, i.e. phone, email etc.
Customer complaints - learn customer complaint process and manage reporting
Reporting - day-to-day and monthly Customer Service reports
Experience/exposure to Export markets and associated requirement and compliance required
Work closely with the Sales Account Managers
Process reviews and audits writing up findings
General - filing, testing new systems, attendance at weekly and monthly meetings
Training:Business Administrator Level 3.
Training will take place at Riverside College Widnes campus 1 day per fortnight.Training Outcome:Upon completing the apprenticeship, there is the possibility of securing a permanent position with opportunities for further development within INEOS Inovyn.Employer Description:INEOS Inovyn is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €5.1 billion, INEOS Inovyn has circa 4,200 employees and manufacturing, sales and marketing operations in 8 countries across Europe.
INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes. www.inovyn.com www.ineos.com INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes.Working Hours :Monday to Friday 09:00 - 17:00 with 45-minute unpaid lunch break
1-day per fortnight on campus.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,High standards,Ability to multitask....Read more...
As a Sales Representative at UKS Group, you will be an integral part of our dynamic sales team, driving growth and fostering client relationships within the underfloor screeding and heating industry. Your expertise and customer-centric approach will contribute directly to our continued success and expansion. You will be processing enquiries, chasing construction development, plus more.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Main Duties
Duties will include:
Making telephone calls daily
Processing enquiries
Chasing construction development
Maintaining records and files
Build positive working relationships
General administration duties
Desired Qualities:
Friendly and professional telephone manner
Communications skills
Training:Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship. Next Level can hire apprentices at any time and hold regular workshops for those on the course. These workshops occur once every 2 weeks online via Teams. You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself, to ensure you are meeting deadlines and staying on top of your work.
If required, we can also provide Functional Skills in maths and English throughout your apprenticeship. Upon successful completion of the apprenticeship, you will receive a Level 3 City and Guilds apprenticeship qualification in Business Administration.Training Outcome:
Potential to progress with the company, and gain experience in further departments, strengthening your knowledge
Employer Description:Providing Underfloor Heating & Floor Screeding SolutionsUKS Group provides a professional service to ensure your project is completed to the highest standard, whilst closely observing time frames and budgets.Working Hours :Monday - Friday.
Shifts to be confirmed.Skills: Communication skills,Customer care skills,Problem solving skills....Read more...
Key Responsibilities:
Accurate data entry into company systems and databases
Working with different timber systems and stock processes
Managing and maintaining files and records in line with company procedures
Providing general office support, including answering phones, emails, and supporting internal teams
Assisting with administrative tasks linked to logistics, sales, and production
Training:What You’ll Gain:
A nationally recognised Level 3 Business Administrator qualification
Practical experience in a respected and established business
Support from experienced mentors and industry professionals
Training Outcome:High-performing individuals may have the chance to advance into a Production Planning role, supporting operations, logistics, and workflow coordination within the timber industry; as well as other opportunities across the business.Employer Description:From our headquarters near the port of Hull, we have excellent access to sustainable timber imports from Europe and wider international markets.
And with more than 80,000sqm of storage space available, we can quickly process and distribute high-quality timber, softwood-based products and panel products anywhere in the UK & Ireland.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,Computer skills,Strong attention to detail,Interpersonal skills,Willingness to learn,Team player,Proactive & positive attitude....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Project Administrator Development Lead
GENERAL PURPOSE OF THE JOB: The Project Administrator Development Lead is responsible for developing and delivering comprehensive training programs for all employees assigned or transitioning into the Project Administrator role. This position ensures new and existing team members are equipped with the knowledge, tools, and resources necessary to successfully perform the duties of a Project Administrator. In addition to training responsibilities, the Trainer will serve as a fully capable backup for the Project Administrator role, stepping in as needed to provide coverage and ensure business continuity.
Success in this role requires a high level of operational knowledge, strong interpersonal skills, a detail-oriented mindset, and the ability to translate complex processes into accessible training modules. The Trainer must model best practices, remain current with policies and system updates, and foster a culture of continuous learning and performance excellence.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Design, update, and deliver onboarding and continuing education programs for Project Administrators across all relevant project types (e.g., Patch and Repair, General Contracting, IAQ, Safety P&R, Diagnostics, TRACE, etc.)
Train employees on WTI documentation standards, compliance procedures, SAP Sales Order workflows, financial documentation, and customer billing practices.
Maintain training materials, standard operating procedures (SOPs), and visual aids in alignment with WTI policies and system changes.
Create and maintain a central knowledge base or training library.
Facilitate one-on-one and group training sessions both virtually and in-person, using tools such as Microsoft Teams, Smartsheet, and Salesforce.
Conduct assessments to evaluate knowledge retention and identify ongoing training needs.
Act as a functional backup for Project Administrators by stepping into active project management roles during high volume periods, absences, or vacancies.
Monitor the performance and accuracy of administrative processes during backup assignments to ensure compliance and timely execution.
Provide mentorship and support for new Project Administrators during their transition period.
Serve as a subject matter expert for the Business Operations team and assist in continuous process improvement initiatives.
Collaborate with Supervisors, Field Representatives, and IT to ensure alignment on process execution and training priorities.
Track and report training activities, progress, and feedback to departmental leadership.
Lead periodic process audits to ensure compliance with documented procedures, identify process deviations, and recommend improvements.
Track recurring issues and questions from trainees and use these insights to drive training program enhancements and SOP revisions.
Support software or platform rollouts by creating or delivering role-specific training materials and hosting Q&A sessions.
EDUCATION: Bachelor's degree from four or 5-year college or university
EXPERIENCE: Four to seven years of related experience and/or training
SKILLS AND ABILITIES:
Expert knowledge of administrative project workflows, compliance documentation, and customer billing systems.
Ability to clearly communicate complex processes to a diverse group of learners.
Strong proficiency in Microsoft Office Suite, Salesforce, SAP, e-Builder, Smartsheet, and related systems.
Detail-oriented with excellent organizational and time-management skills.
Strong interpersonal, facilitation, and conflict-resolution skills.
Ability to manage multiple training sessions and deadlines simultaneously.
Professional demeanor with a collaborative mindset.
Capable of working independently and adapting to evolving business needs.
Proven ability to design adult learning programs tailored to diverse learning styles.
Strong coaching and mentorship skills, especially in guiding early-career or transitioning employees.
Confidence in managing group dynamics, conflict resolution, and navigating team resistance to change.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
To carry out sales order entry processes
To ensure accurate and timely execution of sales order entry processes
Inbound call handling and telesales calls
To highlight sales order/supplier delivery and stock availability conflicts where appropriate
Liaise with suppliers to ensure on-time delivery
Ordering and raising purchase orders via the MRP System, ensuring timely, cost-effective delivery
Understanding and working with technical products
Raising invoices and liaising with the Stores department on shipments
Communicate with couriers/freight forwarders booking collections and despatches
Collect, issue and distribute incoming and outgoing project documentation within pre-agreed timeframes
Compile and submit data booklets and manuals to the customer.
Follow up on all outstanding documents from sub-suppliers
Support the team with documentation for sales orders i.e. certificate of conformity or material certificates
To provide general administration support to all areas of the business as and when required
Ensure personal compliance with all Company Health and Safety requirements
Ensure personal compliance and promotion of the Company’s Equal Opportunities and Dignity at Work policies
Ensure personal compliance with the Company’s Bribery policy
Proactively seek professional development opportunities
Undertake other duties as requested by a senior member of staff
Training:The successful candidate will obtain a Level 3 Business Administrator Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 9 am till 4 pm with a 60-minute lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Computer literate....Read more...
Welcome customers to the Skelmersdale showroom and advise on product range
Sell products and deliver excellent customer service
Process orders; answer phones; send emails; make customer service and sales calls
Data input customer orders to React, our CRM database
Day to day administration
Help load and unload vans
Generate runs for deliveries
Support all branch activities including attending meetings, post office/mail
Training:
Business Administrator, Level 3
1:1 delivery in the workplace over a period of up to 13 months with an End Point Assessment period of up to 5 months thereafter
Content delivered in a series of bite-sized ‘Phases’ covering a set of topics. The order of Phases may be adapted to meet individual and company need
Access to on-line learning materials and Tutor support outside scheduled delivery sessions
Regular ‘Progress Reviews’ (6 weekly) held with the learner, their line manager and NLTG Tutor to review learner progress, skills development, off-the-job training activities and discuss any support needs
At the end of programme delivery, a ‘Gateway meeting’ will be held to discuss learner progression to End Point Assessment (EPA) and related EPA support materials
Training Outcome:
Sales and customer service
Process orders via CRM systems
Warehouse and logistics
Employer Description:Rearo Laminates Ltd is a well-established, successful, family-run organisation serving Trade and Public customers throughout the UK.
We are a leading manufacturer and supplier of quality and contemporary bathroom and kitchen products, including shower wall panels, kitchen worktops and splashbacks, PVC ceiling panels and vinyl flooring. We also specialise in commercial installations for washrooms and kitchens, supplying toilet cubicles and vanity units.
We currently have an excellent opportunity for an Apprentice to join our Skelmersdale team.Working Hours :Monday to Thursday
8am to 4.30pm
Fridays
8am to 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Physical fitness,Confidence....Read more...
Provide the first response to incoming telephone calls then screen calls, transfer or take accurate messages
Create and issue customer feedback surveys, collate data and produce documents in report format
Collate documentation, produce & check the Installers Job Packs including RAMS & Installers worksheets
Create purchase orders for Materials from Jeremias Group and Third-Party Companies
Raise and issue sales invoices to customers
Send statement of account to customers and chase monies owed
Processing new enquiries and logging on system for the Estimating Department. (Request information from customer where applicable)
Processing new orders from customers for the Finance Department
Support Project Managers
General filing for all departments
Training:Business Administrator Level 3 Apprenticeship Standard:
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus
These workshops are carefully designed to support the learning required throughout the apprenticeship programme
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession
You will experience a blended learning model
Training Outcome:
Potential full-time employment, upon successful completion of apprenticeship
Employer Description:At the UK division of globally renowed Jeremias Chimney Systems, we design and install commercial flues and chimney systems across diverse industries. Combining quality with innovation, we work closely with our customers to meet their unique challenges. Our mission is to create lasting, sustainable relationships with everyone we work with, from customers and stakeholders to employees. Part of the renowned Jeremias Group, Mansfield is one of several European plants with a global sales and distribution network. We share the same goal: to provide safe, durable, and innovative exhaust and ventilation solutions.Working Hours :Monday - Thursday, 07:45 - 17:00 and Friday, 07:45 – 15:00.
1 Hour for Lunch either at 12pm or 1pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Key Accountabilities:
Provide administrative support to factory & installation team leaders
Maintenance of Drawing Office filing system and records
Conversion of templates into files for machines on factory floor using Computer Aided Design (CAD) Software
Log & archive all working papers
Setting up and maintaining customer files
Maintain records of all daily/weekly snagging activity
Maintenance of information on customer data system
Liaising with Sales & Marketing Department
Attend daily briefings & team meetings
This job description is intended as a general guide to the duties attached to the post, and is not an inflexible specification. It may therefore be altered from time to time to reflect the changing needs of the business.Training:
Business Administrator Level 3 Apprenticeship Standard
Taught sessions at New College Swindon in line with the knowledge, skills and behaviours set out in the standard
On the job learning
Training Outcome:
Full time position with opportunities in manufacturing or sales after successful completion of apprenticeship
Employer Description:As a well renowned stone importer, fabricator and installer, Anything Stone has built a solid reputation across the UK for offering an effective solution for all your stone requirements! Based in Swindon, Wiltshire we pride ourselves on having a solution for all your natural stone requirements. So, if you’re looking for domestic products such as granite worktops, quartz worktops, tiles and fireplaces, we have the answer to fit your unique situation. Similarly, if you’re in need of interior/exterior cladding, paving, kerbstones, street furniture or architectural stone for a commercial development we have the materials and staff ready to make it happen. Anything Stone is an approved fabricators and installers for Silestone, Caesarstone, Okite and Zodiaq quartz worktops.Working Hours :8.30am - 5.30pm with 1 hour for lunch; days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Keen to learn,Pro-active,Self-driven....Read more...
What will you be doing?
You will ensure that all paperwork and documentation is processed speedily, efficiently, so you will need excellent accuracy and attention to detail skills. Full training will be provided to ensure that the successful candidate understands accounting informationsuch as invoices, credit notes, payment methods, receipts and payment advices and knowledge and understanding of VAT. Keyduties:
Processes purchase invoices in an accurate and timely mannerAssists with preparing purchase invoice payment runs asrequired
Processing daily cash banking for 12 centres to the applicable sales ledger accounts
Processing daily manufacturer bank statements (coding transactions to applicable sales and purchase ledger accounts)
Processing of the daily bank statement
Processing of payment requests (checking data received/setting up with the bank for authorisation)
Processing credit card refunds
Training:Level 3 Business Administrator Apprenticeship. This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.Training Outcome:This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. JCT600 has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.Employer Description:JCT600 has a long and proud motoring history extending back to 1946 when Tordoff Motors was first established by Edward Tordoff. Today JCT600 with Jack's son, John, now in the driving seat has grown to be one of the most successful motor groups in the UK. Our success has been due to remaining true to our founding values of trust, care and service. The business has over 45 dealerships across Yorkshire and Derbyshire including such brands as Porsche, Mercedes, Bentley, Lotus and Aston Martin.Working Hours :Shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
An opportunity has arisen for a Travel Consultant / Travel Agent to join a well-established, independent travel agency. This full-time role offers salary of £25,000+ and benefits.
As a Travel Consultant / Travel Agent, you will be advising clients and arranging travel experiences including holidays, cruises, and day trips.
What we are looking for:
* Previously worked as a Travel Consultant, Travel agent, Travel Sales Consultant, Travel Advisor, Travel Administrator or in a similar role.
* Ideally have experience in booking cruises and creating bespoke international travel itineraries.
* Strong knowledge of travel systems and booking procedures.
* A customer-focused approach and genuine passion for travel
Shifts:
* Monday - Friday: 8.30am - 5.30pm
* 2 in 4 Saturdays: 8.30am - 4.00pm
Apply now for this exceptional Travel Consultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Your duties will include:
Printing of orders
Postage (several different carriages) spreadsheet recording of sales
Assisting with adding products to websites and marketplace
Answering phones (giving product advice and taking orders)
Packaging
Customer service, emails, messages
Problem-solving
Full training of printing equipment and maintenance
Stock taking / stock control
Product manufacturing
Plans to help streamline and improve business operations
Training:
Business Administrator Level 3 Apprenticeship
20% off-the-job training - Training schedule has yet to be agreed. Details will be made available at a later date
End point assessment
Maths and English functional skills if required
Training Outcome:
A full-time position will be offered upon completion of the apprenticeship
Employer Description:Chill Print are leaders in graphic design at Shropshire Design and Print Solutions in Oswestry, we pride ourselves on the high quality of service. We believe that the key to a successful business is to listen to our customers' needs and do everything we can to help them in any way possible.Working Hours :Monday - Friday (8:30am to 3:00pm) 30-minute break.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Creative....Read more...
An opportunity has arisen for a Travel Consultant / Travel Agent to join a well-established, independent travel agency. This full-time role offers salary of £25,000+ and benefits.
As a Travel Consultant / Travel Agent, you will be advising clients and arranging travel experiences including holidays, cruises, and day trips.
What we are looking for:
? Previously worked as a Travel Consultant, Travel agent, Travel Sales Consultant, Travel Advisor, Travel Administrator or in a similar role.
? Ideally have experience in booking cruises and creating bespoke international travel itineraries.
? Strong knowledge of travel systems and booking procedures.
? A customer-focused approach and genuine passion for travel
Shifts:
? Monday - Friday: 8.30am - 5.30pm
? 2 in 4 Saturdays: 8.30am - 4.00pm
Apply now for this exceptional Travel Consultant opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Administrative Assistance: Handle various administrative tasks such as managing emails, scheduling meetings, answering on the phone, greeting visitors, filling documents. This helps keep the office running smoothly and allows other team members to focus on more strategic activities
Procurement Support: Assist in the procurement process by managing purchase orders, sourcing suppliers when necessary and working closely with the logistic department. This ensures that the business has the necessary materials and services to operate efficiently
Vendor Management: Help maintaining relationships with vendors, ensuring timely deliveries, and resolving any issues that may arise. This is crucial for maintaining a reliable supply chain
Data Management: Manage and analyse data related to business operations, helping to identify trends and areas for improvement. This can lead to more informed decision-making and better business outcomes
Customer Service: Being the first contact by answering on the phone, greeting visitors, and supporting the sales team when necessary
Project Assistance: Assist with the projects required for your apprenticeship, as well as any additional projects from various departments to support the managers
Training:
Business Administrator Level 3
The training will be delivered with a blend of online & onsite visits with the assessor every 4 - 6 weeks
Training Outcome:Potential to develop to Senior Business Administrator and/or progress into other departments within the company.Employer Description:Everything we do at Cabel pivots on the fundamental principle of reliability.
We strive to ensure that our customers can rely on the equipment we repair, rewind, or service to operate at optimum levels no matter the severity of operating conditions.
Through a combination of extensive engineering experience and unique relationships with the broader power generation and alternator industries, we have developed an unparalleled knowledge base and resource network that is central to our offering.
Using genuine OEM parts combined with our ability to rapidly source or manufacture bespoke parts when required, we are a highly flexible and responsive organisation that can be relied upon to get the job done, on time, on budget, and to the highest possible standards.Working Hours :Core office hours 8.00am - 5.00pm with 1-hour lunch unpaid or 8.00am - 4.30pm with 30-minutes lunch unpaid.
Working week includes Bank Holidays with exception of Christmas Day and New Years DaySkills: Attention to detail,Organisation skills,Administrative skills,Good Microsoft Office Skills,Good Outlook Skills,Good Word Skills,Good Excel Skills,A good team player,Unflappable nature,Customer focussed,Resilient,Tenacious,Good communication skills....Read more...
Year 1 – LEAN Manufacturing Operative Apprenticeship (Level 2)
In your first year, you will work as part of the production and operations team, learning the core principles of LEAN Manufacturing and gaining essential skills in safety, efficiency, and quality. This is to give you a ground-up understanding of what the company makes and how it's made, so you are better prepared for years 2-3.
Daily Responsibilities:
Rotate around the production facility with day-to-day tasks assisting operators
Monitor performance data and suggest improvements to increase efficiency
Participate in 5S workplace organisation activities
Complete training modules and assessments as part of your qualification
Maintain accurate production records and report deviations
Year 2/3 – Business Administrator Apprenticeship (Level 3)
In the second/ third year, you will transition into the business side of operations, supporting a range of administrative functions within departments such as HR, procurement, finance, warehouse, sales and customer service to help you understand where you will thrive in your future career at the company.
Daily Responsibilities:
Provide administrative support, including preparing reports, managing files, and handling internal requests
Support business process improvement projects by applying your LEAN knowledge to administrative tasks
Coordinate internal meetings, agendas, and documentation
Assist with purchase order processing, data entry, document control, stock control and sales order processing
Handle communications professionally and maintain confidentiality
Training:We want to invest in your development. You’ll be paid to work towards two nationally recognised apprenticeship qualifications.
Year 1: LEAN Manufacturing Operative – Level 2
Key Learning Areas:
Introduction to manufacturing processes and production systems
Principles of LEAN and continuous improvement (e.g., 5S, Kaizen, Just-in-Time)
Understanding of health & safety, quality assurance, and standard operating procedures
Practical problem-solving and root cause analysis
Use of hand tools, machinery, and quality control systems
Teamwork and communication within a manufacturing environment
Year 2/3: Business Administrator – Level 3
Key Learning Areas:
Office administration and organisation
Business communication and professional correspondence
Use of digital tools and systems (e.g., Microsoft 365, Sage, Sicon CRM software)
Record management, reporting, and scheduling
Understanding internal processes and workflow efficiencies
Customer service and stakeholder engagement
Training is delivered by a specialist external training provider on site/online, and you’ll be supported throughout with regular reviews, mentoring, and a structured development plan.
You’ll gain real-life experience in both a production and office setting – giving you a solid foundation for a long-term career in operations, admin or business support.Training Outcome:The idea of this apprenticeship is to give you a well rounded understanding of this award winning British manufacturing organisation to help you get real, hands-on experience across the whole business, so you know where you see your future career going in an operations role once qualified. Employer Description:Armorduct Systems is a well-established British Manufacturer based in Kingswinford, near Dudley. The company specialises in creating high-quality cable management systems that are used in office blocks, hospitals and many other projects across the UK and beyond. They are proud to be a British manufacturer known for reliability, precision, and commitment to improvement.
As a family-run business, Armorduct also offers a supportive environment where apprentices are truly valued. You won’t be just another number – you’ll be part of a close-knit team, encouraged to learn, ask questions, and develop a career that could grow with the company.Working Hours :8.00am - 4.30pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working....Read more...
Office Management:
General administrative duties and office coordination
Documentation management and filing systems
Reception and communication support
Office organization and coordination tasks
Content Operations & Sales/Marketing Administration:
Content creation and operational support
Sales and marketing administrative tasks
Customer communication support
CRM data management and maintenance
Marketing material assistance and coordination
Procurement & Inventory Management:
Purchase order creation and tracking
Supplier correspondence and liaison
Stock level monitoring and inventory updates
Price comparison research and analysis
Delivery coordination and logistics support
Invoicing Team Support:
Working directly with the invoicing team
Invoice processing and management
Financial data entry and administration
Accounts administration support tasks
General Administrative Skills Development:
Cross-functional business operations exposure
Professional communication and correspondence
Data management across multiple systems
Administrative process improvement and efficiency
Customer service and stakeholder liaison
Training:
Business Administrator Level 3 Apprenticeship Standard
College workshops will take place at our Southgate Campus every 3rd Monday of each month
On the remaining weeks of each month, you will be allocated 6 hours a week of study which will be remote study
Training Outcome:
On the completion of your apprenticeship, there may be scope to join us on a full time basis
This will depend on how you perform on the apprenticeship, as well as business conditions at that time
Employer Description:Digital Messaging Company is a leading provider of digital signage services. Whether you require just the hardware to manage your own network, or everything from hardware and software to installation and content management, Digital Messaging Company is well placed to assist.
Whether you are in retail, healthcare, catering, defense or corporate, we truly understand the importance of delivering high quality clear messages and promotions to your customers, visitors and staff. Furthermore, our partners commonly receive a revenue increase of up to 35% when moving from static to digital signage. An achievement of which we are very proud!Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Team working....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. The foreman also ensures that all technicians complete the Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
CERTIFICATES, LICENSES, REGISTRATIONS: 30-hour OSHA certification Registered Roof Observer (RRO) is preferred but not required. OTHER SKILLS AND ABILITIES:
Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. Apply for this ad Online!....Read more...
Answering the telephone to customers and suppliers
Using email to communicate with customers and suppliers
Assisting with customer queries
Talking with a range of people and directing calls
Being responsible for and maintaining daily reports
Using a management portal to retain information
Creating and maintaining customer records
Processing purchase orders
Providing accurate documentation for clients
Supporting other team members as required
General office duties
Training:
Level 3 Business Administrator
Work based learning
Functional skills
Training Outcome:
Progression onto full time employment
Employer Description:Officestore is based in the North and delivers products throughout the UK New Day. We provide quality office and business products at excellent prices with outstanding customer service.
Our goal is to help you achieve the best value for money on a wide range of products, all the while receiving first-rate service and support. As every customer has different requirements, we pride ourselves on being able to supply a unique solution that fits your needs.
With over 70,000 products in stock ready for free next day delivery and have an extensive range of IT Supplies & Printer Consumables, Office Furniture & Accessories, Business Machines, Facilities Supplies, Paper Products, Ink and Toner, Post Office Stamps and much more.Working Hours :Monday- Friday
9:00am- 5:30pm
1 hour lunchSkills: Team working,Confident telephone manner,Punctual,Passion for sales/industry....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
GC Administration Supervisor
Note: This position will support the South Atlantic and Gulf Coast Regions within our Eastern Division.
GENERAL PURPOSE OF THE JOB:
Responsible for supervising and coordinating all General Contracting project administration staff in addition to project administration duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervises Project Administrators
Responsibilities of Project Administration
Possess a thorough understanding of all interfacing departments such as Field, Credit, Accounting, Finance, etc.
Process commission adjustments and chargebacks
Assist Business Operations Support Manager in open credit disputes with the finance team
Questions regarding billings, disputes, bonds, insurance, customer submittals, material issues, material releases, customer specific documents that are unfamiliar, commissions
Communicate changes in administrator roles to appropriate internal and external personnel (i.e. sales reps, CM's, division managers, regional managers etc.)
Readsoft, Invoice Cancelation, and PO Review/Release approval
Responsible for interviewing, hiring, training, performance appraising, reward and discipline of employees
Coordinate work with key Project/Construction Managers, Tech Supervisors, Customers, Management, Sales Reps and Resource Management
Conflict resolution with Sales Reps, CM's, Division Managers and Internal personnel from other internal areas
Assist Business Operations Support Manager with audits
Assist Business Operations Support Manager with month end reporting
Monitor, review and resolve Daily, weekly and monthly reporting
Review and approve timesheets and vacation schedules
Perform reviews and PEPs for direct reports
Special projects as needed
EDUCATION:
Associates degree or equivalent from two-year college or technical school
EXPERIENCE:
Two to four years related experience and/or training
OTHER SKILLS AND ABILITIES:
General Contracting/Construction background preferred
Federal Contracting including Government, State and Local
Ability to look for ways to achieve greater efficiency in process and procedure
Must demonstrate independent thinking and decision making skills
Must be customer focused with strong written and verbal communication
Strong interpersonal skills with the ability to make group presentations
Intermediate understanding of basic accounting principles
Knowledge of Sarbanes-Oxley (compliance regulations for publicly traded companies)
Knowledge of State Prevailing Wage
Knowledge of David Bacon and SCA wages
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Despatch Administrator – Part Time
Job description
This is a part-time role, 3 days a week, Monday, Tuesday, Wednesday.
I Holland Limited is the world's most well-known producer of tablet punches and dies. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose
To ensure that the despatch process for both Tooling and Pharmacare runs effectively and efficiently using current systems but also in conjunction with the senior despatch administrator proactively developing systems to ensure that the process is slick as possible.
The role will require clear communication not only with customers and agents but also with manufacturing and sales administration to ensure an awareness of the order status at all times, enabling the job holder to have the ability to answer customer queries and foresee any problems before they are encountered. The job holder should be up to date with any changes in despatch (including paperwork and legislative changes) and provide advice both pro-actively and when required.
The job holder will also be responsible for logging and dealing with customer and supplier complaints and ensuring that corrective actions are implemented for this area
Principal duties & responsibilities• Ensure that the despatch process is efficient and effective and, in conjunction with the Senior Despatch Administrator, develop new processes if and when required (and ensuring that these are fully documented within the quality system).• Ensure current processes are fully followed, e.g. freight bookings, post flights, despatch checklist, invoice submission to OB10, to ensure that all customer requested documentation is received on a timely basis to ensure that there is continuous improvement.• Provide ongoing and helpful support to all customers (internal and external), being proactive and advising, where necessary, in relation to despatch/INCOTERMS/bills of exchange/letter of credit or freight quotes.• To plan ahead at all times, ensuring that any problems are addressed before the point of despatch, including ensuring that all documentation that can be done before the point of despatch has been processed (e.g. invoices sent for authorisation, freight forwarders identified, payments received, POs chased, etc).• Ensure that all customer complaints and supplier complaints are logged and that these are addressed on a timely basis, and corrective actions are implemented.• To ensure all legal procedures and documentation processes for despatching goods are learnt, followed and kept up to date.• Adhere to all policies and procedures• To work within all Health and Safety, environmental and other company procedures/ guidelines.• This is a part-time role, 3 days a week, Monday, Tuesday, Wednesday. £12.72 - £13.21 per hour, depending on experience.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Part-time, Permanent
Pay: £12.72-£13.21 per hour
Expected hours: 24 per week – Monday, Tuesday & Wednesday
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• Health & wellbeing programme• On-site parking• Store discount
Application question:• For security reasons, you must not have been out of the country for more than 28 consecutive days. Do you agree to a 5-year security check?
Experience:• Administration: 3 years (required)
Work authorisation:• United Kingdom (required)
Work Location: In person, Long Eaton Nottingham
Click 'Apply' to forward your CV.....Read more...
Despatch Administrator – Part Time
Job description
This is a part-time role, 3 days a week, Monday, Tuesday, Wednesday.
I Holland Limited is the world's most well-known producer of tablet punches and dies. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purpose
To ensure that the despatch process for both Tooling and Pharmacare runs effectively and efficiently using current systems but also in conjunction with the senior despatch administrator proactively developing systems to ensure that the process is slick as possible.
The role will require clear communication not only with customers and agents but also with manufacturing and sales administration to ensure an awareness of the order status at all times, enabling the job holder to have the ability to answer customer queries and foresee any problems before they are encountered. The job holder should be up to date with any changes in despatch (including paperwork and legislative changes) and provide advice both pro-actively and when required.
The job holder will also be responsible for logging and dealing with customer and supplier complaints and ensuring that corrective actions are implemented for this area
Principal duties & responsibilities• Ensure that the despatch process is efficient and effective and, in conjunction with the Senior Despatch Administrator, develop new processes if and when required (and ensuring that these are fully documented within the quality system).• Ensure current processes are fully followed, e.g. freight bookings, post flights, despatch checklist, invoice submission to OB10, to ensure that all customer requested documentation is received on a timely basis to ensure that there is continuous improvement.• Provide ongoing and helpful support to all customers (internal and external), being proactive and advising, where necessary, in relation to despatch/INCOTERMS/bills of exchange/letter of credit or freight quotes.• To plan ahead at all times, ensuring that any problems are addressed before the point of despatch, including ensuring that all documentation that can be done before the point of despatch has been processed (e.g. invoices sent for authorisation, freight forwarders identified, payments received, POs chased, etc).• Ensure that all customer complaints and supplier complaints are logged and that these are addressed on a timely basis, and corrective actions are implemented.• To ensure all legal procedures and documentation processes for despatching goods are learnt, followed and kept up to date.• Adhere to all policies and procedures• To work within all Health and Safety, environmental and other company procedures/ guidelines.• This is a part-time role, 3 days a week, Monday, Tuesday, Wednesday. £12.72 - £13.21 per hour, depending on experience.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions, agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Part-time, Permanent
Pay: £12.72-£13.21 per hour
Expected hours: 24 per week – Monday, Tuesday & Wednesday
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• Health & wellbeing programme• On-site parking• Store discount
Application question:• For security reasons, you must not have been out of the country for more than 28 consecutive days. Do you agree to a 5-year security check?
Experience:• Administration: 3 years (required)
Work authorisation:• United Kingdom (required)
Work Location: In person, Long Eaton Nottingham
Click 'Apply' to forward your CV.....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The WTI Field Resource Foreman (Foreman) oversees and performs the safety, efficiency, and quality of the WTI field service business. Safety is our primary priority and will be embedded into every discussion, meeting, and project. As the clear and established leader of the WTI crew, the Foreman is focused on safety, crew management, and efficient execution of all WTI projects assigned within their respective region. It is the Foreman's responsibility to deliver timely service to all WTI customers and manage exposure to risks.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Conduct the daily onsite safety brief before the start of the WTI project with the Sales Rep, customer, and the WTI crew. Inspect and ensure all surroundings, equipment, and tools and identify and discuss any safety concerns. Complete the Daily Hazard Analysis form and submit it to the Supervisors as applicable. Foreman also ensures that all technicians complete Daily Hazard Analysis. Ensure all project communication is completed before the start of any WTI project. This includes but is not limited to communication with: WTI Field Resources Supervisor (Supervisor) daily and before starting new projects (ensure any/all communication with the Sales Reps is also shared with the Supervisor. Sales Rep weekly and/or as needed and before new projects. WTI crew members will discuss the scope of work, daily tasks, and the overall schedule. Customer/Client (as needed or required by the Sales Rep) daily and/or weekly. Efficient management of projects will include managing the crew's start and end times, daily productivity (hours, man-days, etc.), and ensuring tools and materials are available to complete the assigned project safely and efficiently. Complete the project per the approved scope of work or specification and after issuance by the Supervisor. Using a designated company-mandated reporting tool, the Foreman will complete an end-of-day and/or end-of-project walk-through to ensure the quality of workmanship and address any punch list items before leaving the job site. These items will include updates on work performed, materials consumed (T&M projects), and supplies purchased. Ensure all WTI Field Resources Reps (Field Reps) have a professional appearance and customer interaction while completing services for a customer. Responsible for ordering, tracking, and monitoring inventory and ensuring quarterly cycle counts are completed and submitted timely. Provide pricing for self-performing projects over $12,500. Submit all proposals of over $20,000 to the Supervisor for review and approval before submitting them to the GS Administrator for logging and distribution to the Sales Rep. Monitor and manage the Field Reps. Consult with the Supervisor to take appropriate steps or corrective measures to resolve employee work-related issues and necessary documentation. Work with the Supervisor to elevate the issues to HR as required. Coordinate with the Supervisor to create project schedules. Review time reports daily and make necessary corrections with the admin team. Attending all appropriate calls, meetings, and trainings. Perform any other duties and/or projects as required or assigned by the Supervisor or Regional Business Manager.
OTHER SKILLS AND ABILITIES:
Ability to travel out of town, including overnight stays. Must have reliable transportation and a valid driver's license. Ability to work weekends and/or holidays when needed. Ability to pass a pre-employment drug test. Ability to read, write, and speak English. 30-hour OSHA certification Registered Roof Observer (RRO) preferred but not required. Minimum of five years of experience in the roofing industry. Must be thoroughly familiar with built-up, EPDM, PVC, and other forms of low-slope roofing systems, as well as metal and other steep-sloop roofing systems, and how to repair them properly.
The salary range for applicants in this position generally ranges between $53,000 and $65,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Tremco offers a variety of benefits to its employees, including but not limited to: health insurance, paid time off, 401(k) with company match, Company Pension Plan, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
