Support the onboarding process and completing all employment checks and ensure that prospective staff have the right to work at the organisation and that we are in receipt of the required fit for purpose documentation e.g. appropriate references.
Assist with all HR administration such as, daily register, HR email inbox, holidays, sickness, return to works, maternity, paternity and adoption leave.
Assist with printing, scanning and filing of all types of personnel documents.
Assist with the on-going maintenance of employee records such as new starters, leavers, changes of address.
Ensure that contracts of employment and any other contractual documentation are in place and compliant.
General reception and telephone duties including the greeting of visitors, assist in organising meetings and maintaining Boardroom and Training room facilities.
Help with the smooth running of the office, including maintaining and replenishing office supplies.
Willingness to work outside of normal office hours if required.
Training:Your apprenticeship will be made up of classroom/virtual based training to cover knowledge, on-the-job training here at Step Change Outsourcing, online learning as well as mentoring from our experienced team members.
Your training will take place in office with 20% of your week dedicated to your studies.Training Outcome:
Permanent position within our HR team dependant on performance.
CIPD level 5 & 7.
HR Assistant.
HR Administrator.
HR Officer.
HR Coordinator.
HR Support.
Employer Description:We are Step Change Outsourcing – a specialist outsource contact centre, based in Stevenage, Hertfordshire. With our team of 200 people, we have all the expertise of a big contact centre with the personal care of a small business.
Our business was founded in 2009, and since then we have established ourselves as experts in delivering sales, retention and customer experience campaigns on the phone and online.
We work with some of the UK’s leading brands and pride ourselves on delivering exceptional results through our skilled and dedicated team.
Everything we do is centred around creating the very best outcomes for our clients and their customers and because we look for the right attitude and mindset when we’re recruiting we also have an energetic and fun team, who create a great place to work.
Our culture is fast, energetic and ethical. We want to do good business and we have a winning mind-set in everything we do.Working Hours :Monday to Thursday, 8:45am to 6:15pm. Friday, 8:45am to 3:45pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
This role will be based in the compliance team, and the candidate will be assisting with the administrative steps and customer enquiries that our business needs to take in order to stay compliant and transparent with our customers. Whilst this role will largely involve the UK teams, the candidate may occasionally need to assist our teams in Sweden.
Businesses need to comply with a broad spectrum of consumer protection legislation and best practice. Good ethics and fair consumer communication is the key to trust and practicing good transparency.
This occupation can be found in both the public and private sector; and offers a transferable skillset.
The candidate will be reporting to the UK Regulatory Affairs Manager and will be working as part of wider international team and will have an opportunity to learn about regulatory landscapes across Europe.
Initially this apprenticeship will be broken down into 3 phases. Each phase will be fully supported at each stage of the process.
Phase 1 – Learning the Business
Induction to Bel with UK and Group perspective
Induction on the structure of the business
Basic Food Safety & Compliance Training
Bel Mindset
Meeting the team, inductions with immediate team and key stakeholders in the wider business
Learning how to use our computer systems
Phase 2 – Learning the Role
Take on basic administrative duties and support functions within the team utilising the learned skills
Start to liaise between functions teams such as Sales, Marketing, Finance and Supply Chain Team
Start to respond to external business enquiries
Attend internal meetings to gain a wider understanding of how the business works and our key objectives
Introduction to packaging data submission requirements, specification systems and voluntary reporting
Learn about import paperwork audits
Phase 3 – Doing The Job
Independently occasionally attend internal meetings and occasional external meetings
Basic minute taking
Packaging data submission requirements, updating specification systems and voluntary reporting
Ongoing basic administrative duties and support functions within the team utilising the learned skills
Responding to external and internal business enquiries
Assist co-ordinate projects
Assist with Import Audits
Occasional basic topic research
Data cleansing
The opportunity to join in with wider business projects
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.Training:The successful candidate will be enrolled on the Level 3 Business Administrator Standard, which is equivalent to 2 A Levels - delivered online.
As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:Progression to a permanent position upon completion of the apprenticeship for the right person.Employer Description:The Bel Group is a major player in the food industry, specialising in dairy, fruit, and plant-based products, and is one of the world leaders in branded cheeses. Its portfolio includes internationally recognized brands such as The Laughing Cow®, Kiri®, Babybel®, Boursin®, Nurishh® and GoGo squeeZ®.
As an international company, our company signature, ‘For All, For Good’, reflects Bel’s commitment to healthier and responsible food for all. This mission mobilizes approx.12,700 employees every day in over 30 countries to build both a profitable & sustainable business model for the future.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Willingness to learn....Read more...
At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible. Recruiting Apprentices has been our passion for a number of years and we have had proven success in training and developing co-workers in our Apprenticeship programmes.
The Business Administration Apprenticeship is an exciting venture for us and we are proud that we can offer those who successfully complete their training a full-time permanent position. Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.
We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.
If you are as excited as we are to be part of shaping our future business and will live by all of our core values, we would like to hear from you.
Ensure TD SYNNEX maintains service level agreements with customers
Achieve monthly/quarterly revenue and margin targets
Proactively develop relationships with key internal and external contacts
Attainment of Key Performance Indicators (KPI’s) such as customer engagement
Build Excellent customer and vendor sales relationships through proactive engagement and demonstrable specialist product knowledge under supervision
Generate new business opportunities by planning outbound calls to customers and having a general conversation around a solution/product area
Engages in active inside selling by using a number of different sources to gain information on customers and utilises this to maximise call potential and outcomes
An Assessment Centre will be held on Thursday, 29th May 2025 (AM), this will be invite only following screening and interviewing from Weir Training.
If you are successful following the Assessment Centre the start date will be Monday 8th September 2025.Training:The candidate will complete an apprenticeship within the agreedsubject for the vacancy. This may include a BTEC Diploma/Standard and End-Point Assessment. It may also include Functional Skills in maths and English.
The apprentice at the end of this qualification will achieve a Level 3 Business Administrator Apprenticeship Standard.
The above will be delivered by Weir Training Limited on-site at TD Synnex Office in Basingstoke.
Training schedule has yet to be agreed upon, further details will be made available at a later date.Training Outcome:This is an Initial 18-month Fixed Term Contract, (moving to a permanent role) on successful completion of all the apprenticeship requirements. The apprentice can progress through to a variety of different paths working in sales or management.Employer Description:At TD SYNNEX, we’re proud to be recognised as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!
At TD SYNNEX we are dedicated to staying ahead of the curve and embracing change that will shape the future. We believe in empowering our people, providing autonomy and delivering excellent customer service to drive progress and redefine what's possible.
Recruiting Apprentices has been our passion over the last 5 years and we have had proven success of training and developing co-workers in our Apprenticeship programmes.
The Business Administration Apprenticeship is a new and exciting venture for us and we are proud that we can offer those who successfully complete their training, a full-time permanent position.
Joining our team requires your dedication to being part of a company with an unwavering commitment to our values of inclusion, collaboration, integrity and excellence, fostering a supportive work environment in which every voice is valued, and ideas are encouraged to flourish.
We are both passionate about our people and about the environment. Year- on-year we have reduced energy consumption in our UK offices by 19.2% - all of which means less carbon footprint and a more efficient TD SYNNEX UK&I.
If you are as excited as we are to be part of shaping our future business and will live by all of our core values , we would like to hear from you.Working Hours :Monday - Friday: 9.00am - 5.30pm.
Total hours per week: 37.5 hours a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Main responsibilities:
To ensure confidentiality and the security of all client details, files and correspondence
To do all necessary audio and copy typing, filing, scanning and photocopying within the PWT department
To make and receive telephone calls, send and receive emails and have contact with clients and third parties as directed by the Fee Earners, Line Manager, Team Manager and or Head of Department. To deal with non-legal enquiries from Solicitors, Clients and third parties
To be responsible for file opening and closing, ID and AML checks, data entry and updating DPS as directed by the fee earners, line manager, Team Manager and or Head of
Department
To be responsible for closing files to include the proper storage of documents, ensuring ledgers are clear and Certainty registration where applicable
To be responsible for the severance of properties as directed by any Fee Earner in the team
To undertake general office administration tasks including those associated with client work such as taking payments, organising files, preparing receipts for documents and keys etc.
To attend home visits where feasible to act as a second witness to a Will
Assist with sales and marketing activities such as enquiries tracking and seminar organisation
To provide relief reception cover, as required
To engross documents ready for signing appointments for the fee earners
To undertake other duties which may from time to time be allocated by your line manager, Head of Department, Team Manager, other Fee Earners or the Legal Assistants
Company Benefits:
Salary at or above market rate reviewed annually
25 days annual leave plus Bank Holidays, Christmas closure days and loyalty holidays
Buy and Sell Salary Sacrifice Holiday Scheme
Electric Car Leasing Salary Sacrifice Scheme (subject to eligibility)
Cycle to Work Scheme
Day off for your Birthday
Long Service Awards – additional Annual Leave and 10 Year Club Membership
Life Assurance
Enhanced Maternity, Paternity and Adoptive Leave
Salary Sacrifice Pension Scheme
Flexible Working / Hybrid Working
Employee Assistance Programme with access to virtual doctors’ appointments
Company Sick Pay
Complimentary Will
CSR – annual paid day’s leave to volunteer for a charity
Employee discounts on our legal services
Employee Introduction Bonus scheme
Funding of professional subscriptions and training
Financial Education
Enhanced Eye Care
Training:
Business Administrator Level 3 Apprenticeship standard with Legal Pathways
Training Outcome:
Potential to progress to a Paralegal position
Employer Description:Lawson West is an ambitious and well-established law firm committed to providing a very high quality service across a wide range of practice areas. Lawson West Solicitors has been providing expert legal advice to the people of Leicester, Leicestershire and beyond for over 40 years. Their services cover Probate Wills & Trusts, Residential Conveyancing, Employment, Family, Commercial Property and Commercial Corporate.Working Hours :Monday to Thursday from 9:00am to 5:00pm and Friday from 9:00am to 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
As a support member within the managed services team, your role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey.
There are 3 main elements to this role:
Initial tier 1 triage for new incidents and requests. This will operate via the support portal and phone calls
Actioning any tickets that are deemed to fall under the 1.5 support line bracket for all Totalmobile products
Being part of the primary support team for the Protect product. This includes software support, hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales
This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services Team Lead. This team is based out of the Rochdale office and requires an element of physical hardware set up and distribution. Therefore, it is expected you will be in the physical office for most days. Exceptions for this include those on an apprenticeship who will receive a day a week to work from home on work related to their apprenticeship course and exceptions agreed with your manager.
Daily tasks will include:
Supporting customers using the internal ticketing system
Communicating with customers via telephone and email providing end user customer support and product information
Device hardware provisioning, testing, and repairing
Creating and updating ad hoc customer and internal reports
Stock management
Assisting the Project Manager with new and existing client projects for Protect hardware
Preparing and distributing customer reports
Importing and updating existing data in a database using a GUI and bespoke tools
Ticket communication management
Engaging with smaller customers on an ad hoc basis to understand and resolve issues
Communicating with multiple support teams regarding triage incidents and requests
Actioning tickets that are classed as 1.5 line for all other TM products
Swapping between triage and Protect support
Work to SLAs
Ensuring customer interactions are logged and recorded against tickets
We will provide full support to develop and gain experience with other Total Mobile products.Training:You will work towards a level 3 Business Administrator Standard which will consist of monthly lessons on a day release to Rochdale Training.Training Outcome:To be confirmed upon successful completion of the apprenticeship.Employer Description:Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and Ireland, and we support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. We are the UK leader as we have an integrated product suite within FSM that has been crafted together through organic growth and seven strategic acquisitions over the past number of years. This has made us one of the fastest growing software houses in the UK. This is a great opportunity for a person to join a growing organisation and be part of an experienced customer services team working with large blue-chip organisations throughout the UK and US.Working Hours :37-hours per week Monday - Friday, working hours TBCSkills: Attention to detail,Customer care skills,Number skills,Ability to work under pressure,Health and Safety Knowledge,Experience is desirable....Read more...
