Social Care Jobs Found 720 Jobs, Page 29 of 29 Pages Sort by:
Field Service Technician
Field Service TechnicianSalary: £28,730 paRequirements for Birmingham centresHours 8.00am-5.00pm Monday-FridayJob purpose:Working from our Birmingham and Leamington Spa depots to enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering and collecting equipment whilst undertaking further training for repairing and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Servicing and repairing Powered & Manual wheelchairs in the field with the aim of achieving a first time fix whenever possible.Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.Ensure the vehicle safety check and the van check sheet are done each week.Maintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriate.Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS check, company paid for.Able to move and handle loads and equipment safely.Experience of face-to-face customer contact preferred.An awareness and understanding of people with disabilities.Flexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographs.Good written and verbal communication skills.Ability to relay clear instructions to clients.Basic computer skills for diagnostic purposes. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingUse of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team.Committing to being available for short notice overtime if required necessitated by emergency response requirements.Responsibility of out of hour’s duties. Confidentiality:Carrying out the work involved with this position, the employee will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.Health and Safety:The post holder is required to take reasonable care for his/her own health and safety and that of other persons who may be affected by his/her acts or omissions. The post holder is also required to co-operate with supervisory and managerial staff to ensure that all relevant statutory regulations, policies, codes of practise and departmental safety procedures are adhered to, and to attend relevant training programmes.Prevention and Control of infection:The prevention and control of infection is an integral part of the role of all Ross Care personnel. Staff members will contribute to the prevention and control of infection through standard infection control practises and compliance with the Company infection control policy.Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. INDHS ....Read more...
Driver Technician
Driver Technician£12.55 per hour. Based at: Preston depot, PR5 – full UK driving licence39 hours per weekWe are currently looking for Field Service Engineers to join the team within our Preston depo and we welcome applications from people who reside here or in the surrounding areas. As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatmentEqual Opportunities:Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Please apply for the Field Service Engineer role with your updated CV. THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED INDHS ....Read more...
BI & Data Analyst - Power BI
Are you an experienced and personable Business Intelligence or Data professional with Power BI experience? Do you have a passion for engaging with people generating new insight, generating statistical models, forecasting, and providing the information make informed business decisions? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Power BI Developer to translate data into actionable decision making. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference at the centre of modern environment championing continual improvement. The role is offered as an initial 15-year Fixed Term Salaried contract with full company benefits and the opportunity of a permanent contract, with a hybrid of office and home working. The purpose of your role is to create key business performance reporting across all directorates by creating Power BI reports and dashboards that will serve the business with actionable insights. Day-to-day responsibilities will include working with key stakeholders to specify, design, build and maintain Power BI reports/dashboards that will display key performance indicators and management information; monitoring KPI data; troubleshooting issues; designing data models; ensuring data accuracy; supporting system upgrades; modifying existing reports; data extractions; and all associated documentation. Must Have Previous experience in commercial Business Intelligence reporting and Data Analysis. Power BI Experience of integrating varying data sources to create data models. Microsoft/Office 365 with a particular specialism with Excel to an advanced level. RDBMS systems, such as Oracle or SQL Server SQL Scripting Customer facing skills, able to engage to stakeholders autonomously to collaborate. Nice to Have / Not Essential Wider appreciation of Microsoft BI tools, such as SSRS, SSIS, and/or SSAS Data Warehouses Web analysis tools such as Google Analytics and web tracking tools. Power Apps Any relevant certification As an individual you will be customer focused, change driven and a keen learner. You will be an excellent communicator, detail orientated, analytical and adept at problem solving and presenting to others. You will understand the positive impact on a business that an excellent digital service delivery provision will bring, and will display excellent relationship building, interpersonal, and negotiating skills. The role is hybrid working, some office presence required in the and around Caerphilly, otherwise you will be predominantly home based. On offer is a competitive salary, ongoing training & development, the chance to be part of and influence a modernisation programme, and an excellent benefits package that includes generous holiday, contributory pension, health care, and much more. If this role describes you, then please apply without delay for the opportunity to develop your career with driven yet friendly organisation continually looking to provide a better service to customers. Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Apprentice Educator
As an Apprentice Educator at The Nursery School Charlwood you will work as a team to help support the nursery as it grows into a truly fascinating setting for our children, whilst studying towards a Level 3 Childcare qualification. During your apprenticeship duties will include: To work within the ethos of our Nurseries and provide a warm, welcoming and stimulating environment, where children feel secure With the guidance of the Senior and Qualified practitioners to ensure the well-being, care of all the children and support their access to learning (including those with additional needs) To assist with the planning and preparation of activities, to meet children’s individual needs, liaising with parents and negotiating working targets ensuring effective communication within the nursery To assist in providing learning experiences that challenge and enable children to grow in confidence and independence within a stimulating environment To nurture positive relationships and role modelling positive behaviour with children ensuring their emotional well-being to promote their confidence and self-esteem To assist in the recording of observation, assessment, monitoring, and record keeping of children’s learning and development using a variety of methods and to inform planning Supervisions of meals and mealtimes, and where appropriate additional preparation of food/bottles for babies to ensure safer eating To adhere at all times to the Allergies and Allergic Reactions Policy as well as the Sleep Policy to safeguard children with allergies and whilst sleeping To understand and promote inclusion and equality policies and procedures To be a reliable member of the team, working co-operatively and with flexibility To work flexible hours as requested by the Manager Any other duties appropriate to the post as directed by the Nursery Manager and The Company Directors At The Nursery School Company we create an encouraging environment where you can thrive and accomplish things that you may have never thought possible. We offer: Generous Holidays - from 31 days a year inclusive of bank holidays A day off for your birthday Discounted Childcare Uniform CPD fund Social events And more!Training:Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. You will be working towards the Level 3 Early Years Educator apprenticeship standard, which includes: Knowledge, Skills and Behaviours Level 3 Diploma for the Early Years Educator Level 3 Award in Paediatric First Aid or Level 3 Award in Emergency Paediatric First Aid Level 2 Functional Skills in maths and English (if required) This will be delivered by your dedicated training provider, Realise.Training Outcome:Our commitment to our employees is to ensure you are fully supported in reaching your potential. We continually invest in you and your development which is paramount to our success.Employer Description:Our beautiful Charlwood nursery is set in a stunning early 17th century Tudor country house in Charlwood, Crawley. Located in 4.5 acres of garden and woodland, the property retains many of its stunning original features, such as windows, fireplaces and Horsham stone roof whilst benefiting from being completely refurbished to our very high standards. Charlwood is a beautiful nursery which offers a warm and cosy home from home feel. The nursery features an all weather rear garden, sensory garden and onsite forest school.Working Hours :30 hours a week, Monday to Friday, shifts to be confirmedSkills: caring,Communication Skills,Creative,Friendly,Initiative,Logical,Non judgemental,Organisation skills,Patience,Team working ....Read more...
Apprentice Educator
As an Apprentice Educator at The Nursery School Charlwood you will work as a team to help support the nursery as it grows into a truly fascinating setting for our children, whilst studying towards a Level 3 Childcare qualification.During your apprenticeship duties will include: To work within the ethos of our Nurseries and provide a warm, welcoming and stimulating environment, where children feel secure. With the guidance of the Senior and Qualified practitioners to ensure the well-being, care of all the children and support their access to learning (including those with additional needs). To assist with the planning and preparation of activities, to meet children’s individual needs, liaising with parents and negotiating working targets ensuring effective communication within the nursery. To assist in providing learning experiences that challenge and enable children to grow in confidence and independence within a stimulating environment. To nurture positive relationships and role modelling positive behaviour with children ensuring their emotional well-being to promote their confidence and self-esteem. To assist in the recording of observation, assessment, monitoring, and record keeping of children’s learning and development using a variety of methods and to inform planning. Supervisions of meals and mealtimes, and where appropriate additional preparation of food/bottles for babies to ensure safer eating. To adhere at all times to the Allergies and Allergic Reactions Policy as well as the Sleep Policy to safeguard children with allergies and whilst sleeping. To understand and promote inclusion and equality policies and procedures To be a reliable member of the team, working co-operatively and with flexibility. To work flexible hours as requested by the Manager. Any other duties appropriate to the post as directed by the Nursery Manager and The Company Directors:At The Nursery School Company we create an encouraging environment where you can thrive and accomplish things that you may have never thought possible.We offer;• Generous Holidays – from 31 days a year inclusive of bank holidays• A day off for your birthday• Discounted Childcare• Uniform• CPD fund• Social eventsAnd more!Training:Your full role and responsibilities will be set out by your employer. They will provide you with all of the on-the-job training you need to up-skill in your role, and your 20% off-the-job learning will be incorporated as part of your working day. You will be working towards the Level 3 Early Years Educator apprenticeship standard, which includes: Knowledge, Skills and Behaviours Level 3 Diploma for the Early Years Educator Level 3 Award in Paediatric First Aid or Level 3 Award in Emergency Paediatric First Aid Level 2 Functional Skills in maths and English (if required) This will be delivered by your dedicated training provider, Realise.Training Outcome:Our commitment to our employees is to ensure you are fully supported in reaching your potential. We continually invest in you and your development which is paramount to our success.Employer Description:Our Brighton Nursery which is set in an iconic 1930s villa in Patcham, Brighton. Located in 0.5 acres of garden and woodland, the property retains many of its stunning original features, such as windows, fireplaces and Glazed Green Tile roof. The nursery underwent a full refurbishment before opening in Spring 2024Working Hours :30 hours a week, Monday to Friday, shifts to be confirmedSkills: caring,Communication Skills,Creative,Friendly,Initiative,Logical,Non judgemental,Organisation skills,Patience,Team working ....Read more...
Apprentice Activity Support (Outdoor Activity Instructor Level 3)
About Outdoor Ambition Ltd. Outdoor Ambition Ltd is a successful and growing organisation based in the North East of England. We provide Alternative Education for young people aged 5–19 who face barriers to accessing mainstream education. Our programmes use outdoor and adventurous learning to engage students, build confidence, and promote personal development. We work with young people who may be disengaged from classroom learning or have additional needs, including Special Educational Needs (SEN) and Social, Emotional, and Mental Health (SEMH) challenges. Our team is inclusive, caring, and passionate about making a difference. The Opportunity We’re looking for an enthusiastic and motivated Apprentice Activity Support team member to join us. This is an exciting opportunity for someone who loves the outdoors, enjoys working with young people, and wants to build a meaningful career in alternative education. As part of your apprenticeship, you’ll work toward the Outdoor Activity Instructor Level 3 qualification, gaining hands-on experience while supporting young people who may be at risk of disengaging from education. You’ll be part of a small, dedicated team where flexibility, initiative, and a positive attitude are essential. The role involves working across all areas of the business to ensure smooth operations and high-quality delivery. Working Hours & Flexibility Standard hours: 8:00am – 5:00pm, 5 days out of 7 (including weekends) Due to the nature of the role and its changing schedule, you must hold a full UK driving licence and be flexible in your working hours. You may be required to work additional hours, including early mornings, evenings, and weekends, with a minimum of one week's notice. Key Responsibilities Assist in delivering outdoor learning sessions and activities Work 1:1 or in small groups with students, including those with SEMH needs Support student engagement, development, and personal growth Act as a positive role model, upholding Outdoor Ambition’s values Help plan and deliver safe, effective, and enjoyable sessions Support students in both outdoor and indoor environments What We Offer Contributory Company Pension Scheme Fully funded CPD opportunities (repayable if leaving within 6 months) Free parking and cycle storage Generous annual leave entitlement Free uniform Overtime options Counselling and Wellbeing Portal Safer Recruitment: Outdoor Ambition is committed to safeguarding and promoting the welfare of the young people we work with. All staff are expected to share this commitment.An enhanced DBS check is required for successful applicants.Pre-employment checks, including online searches, will be conducted in line with Keeping Children Safe in Education 2025. Location Outdoor Ambition Ltd21 Lakeland Estates Business Park, Faverdale North,Darlington, County Durham, DL3 0PXNote: All staff work outdoors across various locations in the North East.Training:Apprenticeship Training Provided by Skern Training 1-to-1 coaching and observations with a dedicated training specialist Group face-to-face teaching delivered in blocks throughout the year at a central location Remote tutorials with your trainer Access to an e-learning platform with activities and coursework Training Outcome:We offer individual career development opportunities in outdoor education, including progression through governing bodies and qualifications in areas such as climbing, paddling, and more — tailored to your interests and goals.Employer Description:Outdoor Ambition Limited is a successful and growing business based in the North East of England which provides Alternative Education to students and young people aged 5-19 yrs through educational outdoor opportunities and other pursuits. Working Hours :8am - 5pm 5 days out of 7 including weekends.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Driver Technician
Driver TechnicianHourly rate £13.00 ph Based at: Wallasey Service Centre CH44 7HX – full UK driving licenceFull Time - Hours – 8:00 – 17:00 Mon-FriWe are currently looking for Field Service Engineers to join the team within our Wallasey Service Centre, covering contracts being delivered in the following areas: Wirral, Wigan, Chester, Ellesmere Port, Liverpool, South Sefton & Southport and Formby and we welcome applications from people who reside in these areas. As a healthcare equipment provider, Ross Care, work in partnership with the NHS to supply the necessary equipment and aids to support people in their day-to-day life.Job purpose:To enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role. Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatmentEqual Opportunities:Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Please apply for the Field Service Engineer role with your updated CV. PLEASE NOTE THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDHS ....Read more...
Customer Service Manager
Customer Service Manager Salary 30k dependent on skills and experienceLocation office based daily Cheltenham GL50Full timeWhat We Offer: Salary £30k/annumCompany pension schemeCycle to work schemeHealth Care Cashplan30 days holiday including bank holidays Our client &SONS are seeking a Customer Service Manager to oversee their customer service team. The successful candidate will ensure the smooth running of their customer support function, delivering exceptional service across all channels while reflecting the brand’s values. This role will not only manage the customer service team but refine processes, and act as the voice of the customer within the business, feeding valuable insights back into product, marketing, and operations.About Us:&SONS are more than just a company - they are a family. With a legacy of excellence spanning many years, they have established themselves as a leader in the workwear inspired clothing industry. Their commitment to quality, innovation, and customer satisfaction sets them apart, and their people are at the heart of everything they do.The Team You Will Be Leading:&SONS have a small team who are very important to their business. They are the ‘face’ of their business, the people who inform, guide, and advise customers on everything from availability, order tracking, and dealing with any problems.The Role:Customer Support Management Oversee day to day customer service across email, live chat, phone, and social channels.Lead, support, and mentor the customer service team, including onboarding, training, and performance management.Ensure service standards (response times, resolution times, satisfaction scores) are met or exceeded. Customer Experience & Continuous Improvement Review and optimise processes for handling queries, returns, exchanges, and complaints.Ensure all customer interactions align with brand tone of voice and values.Use customer feedback and data to identify and resolve pain points in the online experience.Collaborate with Operations to improve fulfilment and return workflows. Cross-Functional Collaboration Work closely with Marketing to align on promotions, campaigns, and communications.Provide feedback to Product and Merchandising teams on customer insights (sizing, fit, quality).Support ESG initiatives by embedding repair, reuse, and circularity values in customer communication. Reporting & Insights Monitor and report on customer service KPIs.Provide regular insights to leadership to inform product and operational strategy.Track customer sentiment and share trends to help shape brand decision-making. Skills & Attributes Strong leadership and people management skills.Excellent written and verbal communication; customer-first mindset.Calm and solution-oriented under pressure.Highly organised, detail-driven, and process focused.Strong commercial awareness of online retail and fashion environments. Your Experience: 3+ years’ experience managing customer service in fashion, retail, or e-commerce.Proven track record of leading a small-to-mid-sized team.Demonstrable success in improving customer satisfaction and optimising processes.Familiarity with Shopify e-commerce platformsExperience with HubSpot helpdesk/ticketing systems If you’re based in Cheltenham and passionate about giving garments a second life and want to make a real impact in a growing brand, we’d love to hear from you. Please send your cv by return.&SONS is for everyone. We believe that an equitable and inclusive work environment and a diverse, empowered team are key to achieving our mission.We do not discriminate on the basis of race, colour, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender identity or expression, veteran status, or any other legally protected status. We commit to a focused and sustained action to dismantle racist systems, policies, practices, and ideologies within ourselves and our networks. We have zero tolerance for intolerance. We employ the right person for the job, if you are qualified for the position and reading this - we welcome you! INDHS ....Read more...
Bicycle Mechanic Apprenticeship
This dual-role apprenticeship combines hands-on training in bike maintenance with experience delivering inclusive physical activity sessions. HDSF is a registered Charity working across Hertfordshire to support all aspects of physical activity. You’ll work toward a Level 2 Bike Mechanic Apprenticeship while supporting HDSF’s community sport and recreation programmes as an Assistant Instructor. You will be part of the HDSF delivery team as an Assistant Instructor; supporting the delivery of a wide range of HDSF physical activity sessions, developing a range of personal and professional skills to support your future employment. You will be provided with any formal training necessary and will be supported in your role by fellow team members, and the Senior Instructor in particular. As part of the bike workshop team you will carry out bike repairs and safety checks to a high standard with opportunities for you to learn new skills on the job Work alongside the bike mechanics to diagnose repairs needed - most of the bikes we work on are donated and require a high level of technical diagnostic skills to ensure they are repaired to the highest standards Support the team to ensure the right bikes are repaired in the right timescale to deliver to our beneficiaries Comply with all safety standards for the bike workshop; working in tandem with team members to ensure a clean, tidy and safe environment in the bike workshops Support the delivery of high quality physical activities for a range of service users - current activities include boxercise, cycling, paddleboarding, bellboating, keep fit and fun rings Develop your interpersonal skills to ensure participants have an enjoyable experience and are able to participate to the best of their abilities in the activity on offer You may also be asked to support other team members in tasks outside of delivery sessions such as: sorting equipment, representing HDSF at partner events, providing support for marketing, impact assessment and publicity – this list is not exhaustive Training: Apprenticeship in bicycle mechanics Level 2 Remote (but the apprentice will have to attend a training centre to complete Cytech qualifications- Levels 1, 2 and 3) Ongoing in the workplace 18 months for End Point Assessment Functional Skills maths & English if applicable Training Outcome: This role is available for the period of the apprenticeship On successful completion, the candidate will be supported into employment using our extensive contacts with a variety of bike workshops across the county Employer Description:Herts Disability Sports Foundation is a registered charity working with a variety of partners and in a range of venues across Hertfordshire. We are a relatively small charity (CIO with 7 permanent staff) working to support adults and children in Hertfordshire to participate in recreational sporting activities, with a focus on those with physical and/or learning disabilities. We aim to provide and support opportunities in sports and physical activity that can be accessed by everyone, whether it be through participation, volunteering, coaching or education in a supportive and non-judgmental environment. We offer a fully inclusive service across three key programme areas; Community activities, Bikes without Barriers and our hub for outdoor activities at Stanborough Park. Working with a diverse range of partners (including Day Services, special schools and community groups) and individuals, providing cycling opportunities for young people and adults, community fitness sessions in a variety of locations, weekly activity sessions at Stanborough for young people and adults (including watersports), and holidays session for children with physical or learning disabilities and their siblings. Our activities include cycling, boxercise, keep fit, paddleboarding, bell boating and much more – each activity is adapted to the needs of the individual without any assumptions about what they can and cannot do. A key part of our Bikes without Barriers programme involves providing children and young adults with refurbished donated bikes - ensuring everyone has the opportunity to experience the social, economic and health benefits of cycling.Working Hours :Monday to Friday during daytime working hours with work patterns agreed in accordance with training and delivery needs .Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Team working,Patience,Physical fitness,Punctuality,Adaptable ....Read more...
Apprentice Customer Service Administrator
Our college values inspire us in all our everyday work – when we created them we all had a voice in shaping our values, and we’re proud of what we came up with together: Kindness, Unity and Excellence. Our values are important to us all and drive everything that we do and believe. In your role, you will be accountable for: Working in collaboration with administration team leaders, MI/funding teams and others in relation to the operation of the college. To be a main point of contact for the relevant teaching/curriculum area, including front of house duties. Develop strong working links with a specific curriculum area, to become very familiar with their working practices and curriculum offer, but retaining a college-wide perspective and willingness to work with other curriculum teams in times of staff shortages and need. Working closely with admissions teams, ensuring that the application and interview process runs at maximum effectiveness and efficiency, including apprenticeships where appropriate. Take part in all enrolment activities ensuring that students are correctly and fully enroled, showing correct courses and start/end dates. Be familiar with all the college processes in matters relating to students and courses, and ensure that change requests are made correctly and in a timely manner. Provide robust support to academic staff to ensure all students are registered correctly and timely with awarding bodies. Including paperwork and ‘reporting’ involved in apprenticeship management. Provide an outstanding student absence management service to support curriculum staff and students. Effective maintenance of other operating systems, including advice on timetables and production of registers, checking completion of registers and chasing up of missing data. Gain a good knowledge of the funding requirements, and be in a position to provide advice and guide others. Responsibility for processing of student DBS disclosure checks in curriculum areas where these are required, e.g. childcare and health and social care. Provide a full reception service, including cash handling as prescribed by the customer services team, in centres where reception services are required. Ensure a regular, adequate and accessible supply of college forms, stationery and other consumables as required. To provide invigilation for exams as and when required. There are things that we are all accountable for, whatever your role, these are: Embedding safeguarding into your working practices and escalating any safeguarding concerns immediately in line with the College’s safeguarding policy. Embedding Health and Safety best practices and ensuring a safe working environment for everyone within your area of responsibility, according to the Health and Safety at Work Act. Being a champion and advocate for Equality and Diversity throughout College. Behaving in a manner that displays British values. Being committed to reviews of your performance and your own Continuous Professional Development. Any other duties commensurate with your role that may be required from time to time. The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:You will study at Kirklees College, following the Business Administrator Level 3 (the standard you follow will be dependent on experience, so you could be placed on the Level 2 Customer Service Practitioner standard). The course will cover a range of Skills, Knowledge and Behaviours as outlined by the Apprenticeship Standard. These will be transferable and suitable to an administration role in any sector. Health and Safety and other role-specific processes and tools will be taught in the company. If you do not meet the requirements for the Level 3 Business Administrator Apprenticeship, you will have the opportunity to be offered the Customer Service Practitioner Level 2. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the Business Administrator Level 3 Apprenticeship. Business Administrator Level 3. After 18 months, you will complete an End Point Assessment. This will involve the following: Showcase/Portfolio. Interview. Presentation on Project. Knowledge Test. Practical Observation. Professional Discussion. You are given time off to study; you are required to attend Kirklees College, Huddersfield Centre. You will also attend other meetings via Teams to complete work for your apprenticeship.Training Outcome:Whilst there will be no guarantee of a substantive position with the college at the end of the period, the college will guide, support and encourage suitable apprentices to apply for appropriate vacancies as and when they arise. The college has a very good record of supporting workers through in-house apprenticeships and many apprentices have secured employment with the college beyond their apprenticeship.Employer Description:Our mission is creating opportunities, changing lives and this is at the heart of everything we do. The college has a common set of values for both students and staff: Kindness, Unity and Excellence, and they define how we behave and interact with each other. Kirklees College is a uniquely vocational college whose student community reflects the diversity of the local area. We offer inspirational teaching in industry standard, state-of-the-art facilities and ensure curriculum is developed with employers to enable students to progress. At Kirklees College we aim to foster an honest and compassionate approach to ourselves, our people and environment, develop a shared purpose across our community, and set a culture of high aspiration, expectation and success. We strive to be ahead of the curve in our approach to teaching and learning and be a first-choice provider for students and industry alike. With over 10,000 students on full-time and part-time courses, and apprenticeships, we provide seven bespoke centres across the Kirklees region, from two main centres based in Dewsbury and Huddersfield, and dedicated learning centres for Animal Care, Construction, Engineering, Process Manufacturing and Higher Education.Working Hours :Monday to Friday - There will be a requirement to work evenings and weekends for enrolment and other events at any of our other sites throughout the academic year. 8.30am until 5pm Monday to Thursday. Friday 8.30am until 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Excellent attendance,Work Experience ....Read more...
Driver Technician
Driver TechnicianSalary up to £27,248 dependent on experienceWheelchair Service Centre, Chessington, KT9 1HF – Full UK driving licence EssentialFull time hoursJob purpose:The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to.Repair and service equipment to the agreed standard.P.D.I. chairs for delivery by M.S.E.Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS ....Read more...
Field Service Engineer
Field Service EngineerSalary up to £27,248 dependent on experienceWheelchair Service Centre, Chessington, KT9 1HF – Full UK driving licence EssentialFull time hoursJob purpose:The field Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work both out in the field and in the workshop delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis. The Areas this Field Service Engineer role is covering is the Chessington Area.Key Responsibilities: Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.Ensure all paperwork relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.Ensure any PPE supplied for use in carrying out your duties is used as instructed.Once fully trained undertake out of hours responsibility when rostered.Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.ensure the vehicle safety check and the van check sheet are done each weekMaintain a professional customer service attitude and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.Prioritise and organise your workload, referring to Line Manager as and when appropriateBe responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Maintaining a clean and tidy workshop and working in a way to ensure all Company Health and Safety procedures are adhered to.Repair and service equipment to the agreed standard.P.D.I. chairs for delivery by M.S.E.Moving and handling of equipment and accessories following handling guidelines Qualifications: Full UK driving licenceSuccessful enhanced DBS checkGeneral workshop knowledgeBasic electrical knowledge including 12v/24v D.C. systemsAble to move and handle loads and equipment safelyExperience of face-to-face customer contact.Previous delivery driver experienceAn awareness and understanding of people with disabilitiesFlexible approach to working conditions and working environment change.Ability to use own initiative within set boundaries of the role.Ability to use a mobile phone to relay photographsGood written and verbal communication skills.Ability to relay clear instructions to clients.Awareness of hand-held scanners. Physical demands of the job: Moving and handling of equipment and accessories following handling guidelinesStanding at a bench to workKneeling/crouchingworking in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)Use of ramps and any other agreed moving equipment. Most challenging/difficult part of the role: Flexible working/responsive to changing priorities as set by Line Manager or Customer Service teamCommitting to being available for short notice overtime necessitated by emergency response requirementsResponsibility of out of hour’s duties. Ross Care will be an equal opportunities employer. Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable.Interested in this Field Service Engineer role in Chessington? Apply now with your updated CV. INDHS ....Read more...
Manager, User and Market Insights
JOB DESCRIPTION Job Title: Manager of User & Market Insights Company Overview Rust-Oleum Corporation, a subsidiary of RPM International, Inc., is a worldwide leader in protective paints and coatings for both home and industry. Founded in 1921, we have built a legacy of innovation, solving real-world challenges with durable, high-performance products that protect surfaces and transform spaces. With over 1,500 employees and more than $1 billion in annual revenue, Rust-Oleum is committed to delivering trusted quality, fostering creativity, and driving growth through strategic insights and customer-centric solutions. Headquartered in Vernon Hills, Illinois, we offer rewarding careers that emphasize professional development, work-life balance, and community impact through programs like Rust-Oleum Cares. Job Summary Lead the collection and analysis of user data to guide strategic decisions across Rust-Oleum's consumer and professional brands. Reporting to the Vice President of Insights & Category Management, this role partners with product, sales, and marketing to turn user behaviors and market trends into actionable strategies that drive innovation and growth. The ideal candidate is curious, research-driven, and passionate about championing the voice of the user. Occasional travel to for research purposes or for other business purposes required. Key Responsibilities Lead User Research Initiatives: Design and execute qualitative and quantitative research programs, including surveys, focus groups, in-depth interviews, and usability testing, to uncover deep insights into user behaviors, pain points, and preferences across DIY consumers, professional contractors, and industrial applicators. Analyze and Synthesize Data: Leverage advanced analytics tools to interpret complex datasets from multiple sources (e.g., market reports, sales data, social listening, and competitive intelligence), identifying trends and opportunities to inform product development, pricing, and positioning. Collaborate Cross-Functionally: Partner with product managers and sales teams to integrate user insights into business cases, new product launches -ensuring solutions align with real user needs and deliver measurable ROI. Communicate Insights Effectively: Develop compelling storytelling through reports, dashboards, and presentations to senior leadership, translating data into strategic recommendations that support brand growth goals and enhance brand loyalty. Manage Vendor and Team Relationships: Oversee external research partners, fostering a culture of curiosity and continuous learning while ensuring projects stay on budget and timeline. Drive Innovation: Champion user feedback loops in NPD processes, from concept ideation to post-launch evaluation, contributing to Rust-Oleum's legacy of problem-solving innovation. Qualifications and Requirements Education: Bachelor's degree in Marketing, Market Research, Business Analytics, Psychology, or a related field; MBA or advanced certification in Consumer Insights strongly preferred. Experience: 7+ years in consumer insights, market research, or user experience roles, with at least 3 years in a leadership capacity managing research projects or small teams. Proven track record in CPG, manufacturing, or coatings industries; experience with diverse user segments (consumer and B2B) is highly desirable. Technical Skills: Proficiency in research tools (e.g., Toluna, Recollective), analytics platforms (e.g., Power BI), and statistical software (e.g., SPSS). Strong Excel and PowerPoint skills for data visualization and storytelling. Soft Skills: Natural curiosity and passion for understanding user motivations; excellent verbal and written communication to influence stakeholders; ability to thrive in a fast-paced, collaborative environment. Preferred Skills and Attributes Experience conducting in-field research with hands-on applicators (e.g., contractors using industrial coatings). Familiarity with sustainability and other current trends in consumer products and their impact on user decision-making. Background in agile methodologies for rapid insight iteration. Endorsed strengths in strategic thinking, project management, and cross-functional partnership, as demonstrated in prior roles. Salary Range Target: $110,000 - $130,000, bonus eligible From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment and offer a company match. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and two floating holidays per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Internal Communications Content Creator Apprentice
Purpose of Post: In this role, you will gain hands-on experience, and receive training, while supporting the Internal Communications Manager in executing effective digital communications strategies You will contribute to content creation, data analysis, and various other aspects of our communications initiatives You will work as part of the wider Internal Communications Team and alongside our colleagues in the Media Team to support and promote our corporate messaging around the work and role of the whole organisation You will also help direct, support and amplify messaging from other areas of the City Corporation in creating an overall narrative for the organisation This will mean providing content across multiple media platforms aimed at different internal audiences representing the full range of our services You will also be required to advise other departments on how best to communicate messages through digital content and respond at short notice to demands for content creation and digital analysis Main duties and Responsibilities: Content Creation and Management: Assist in creating engaging and relevant digital content across internal platforms, including intrant, video, and email newsletters with accompanying copy Collaborate with internal stakeholders to gather information and learn how to accurately represent our brand messaging Contribute to the maintenance of a content calendar and help ensure timely and consistent content delivery Email: Gain exposure to the creation and deployment of our email channels, including writing compelling copy, assisting with template design, and managing subscriber lists Learn to monitor campaign performance, analyse email metrics, and provide suggestions for optimisation Analytics and Reporting: Learn to collect and analyse data from various digital channels,Gain experience in generating reports on key performance indicators (KPIs) to measure the effectiveness of digital communications initiatives Contribute insights and suggestions for improvement based on data analysis Digital Support: Support the planning, execution, and monitoring of digital campaigns Collaborate with the Internal Communications Manager to observe ad performance and assist in optimising campaigns Market Research and Trend Analysis: Stay updated with industry trends, emerging technologies, and best practices in digital communications Assist in conducting research on target audiences, competitors, and industry benchmarks to contribute to digital communications strategies Collaboration and Coordination: Work closely with cross-functional teams, such as marketing, design, and content creators, to ensure alignment and consistency in brand messaging across digital channelsLearn to assist in coordinating projects, campaigns, and events, and provide support as needed In addition, the successful candidate will be responsible for: Planning and organising own workload, multi-tasking as necessary to ensure deadlines are met To actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post To perform other appropriate duties that may reasonably be requested appropriate to the grade This job description may be subject to change, in consultation with the post holder, in response to new circumstances Monitor and reply to queries and comments (in person, telephone, social media, website, emails) Any other duties which may reasonably be required of the post Training: You will be supported to achieve the Content Creator Level 3 apprenticeship Theoretical training will be given with the support of the training provider Practical training and support will be given in the workplace allowing you to embed your learning in the working environment You will receive hours 6 per week to support with your apprenticeship studies Training Outcome: On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday - Friday, 9.15am - 5.00pm core hours. Flexibility will be required for business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Non judgemental,Patience ....Read more...
Apprentice Early Years Educator - Harrowgate Primary Academy,TS19 8DE
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff To support children’s learning and to share in the care and wellbeing of the children throughout the school To support the emotional, behavioural and pastoral needs of all pupils, including children with SEN To support individual and small groups of children in the curriculum to accelerate their learning To carry out specific administrative/ procedural tasks to support the class teacher Provide support and assistance for children’s pastoral needs (e.g. dressing, going to the toilet, the changing of nappies or the administration of an Epipen) To assist in the maintenance of children’s records Work as part of a team and assist the class teacher to ensure quality education for the children To promote the development of numeracy, language and speech, including providing additional support to children with special needs or to bilingual learners, by working alongside the class teacher Work or play with individuals/small groups of children by planning and carrying out relevant activities that accelerate and raise the level of achievement for all pupils involved in all areas of the curriculum, under the guidance of the class teacher Assist the teacher by receiving instructions directly from professional or specialist support staff involved in the children’s education. These may involve social workers, health visitors, language support staff, speech therapists, educational psychologists and physiotherapists Report any concerns regarding children’s welfare or education, to the class teacher Be aware of suspected or actual cases of child abuse, referring such matters to the appropriate designated person for further action Assist with the arrival and departure of children at the beginning and end of school sessions Assist with maintaining good discipline throughout the school at all times, following school procedures. When directed escort and supervise pupils on planned visits/journeys Assist with the preparation of resources Assist and attend with seasonal events e.g. parents evenings, concerts and festivals Works in partnership with teachers, within an agreed system of supervision, to deliver learning activities, interventions and when required to whole classes in the absence of the teacher Uses own initiative to assess and evaluate pupils’ needs and leads the delivery of learning activities by application of specific skills, knowledge and experience with and of pupils and area of curriculum Selects and prepare appropriate resources to lead learning activities To be involved in the planning, development and delivery of intervention strategies Monitors, evaluates, records and provides reports on pupils’ responses and progress within agreed strategies Works in partnership with other adults involved in the education process and liaises with external professionals and parents/carers Attends and contributes to meetings with other staff, external professionals and parents regarding pupils Contributes to the school improvement plan by taking lead responsibility for specific areas of work or policy development that are appropriate to the TA’s skills, knowledge and experience as identified by the Senior Management Team Follows all school policies and procedures Contributes to the overall ethos, work and aims of the school Training: Level 3 Early Years Educator Functional Skills - English, maths and ICT if required ERR - Employment Rights and Responsibilities PLTS - Personal Learning and Thinking Skills Alongside the Apprenticeship qualification for the Early Years , you will gain valuable work experience within the setting to enable knowledge, skills, and behaviours to develop Training Outcome: For the successful candidate there may be ongoing employment and further progression available Employer Description:Learning is our core mission, and we are dedicated to fostering a culture of challenge and growth within a safe and supportive environment. Here, everyone is encouraged to be helpful, considerate, and respectful of one another. We emphasize making learning connections clear and present challenges that inspire our pupils to develop resilience, independence, and persistence. We want our children to explore ideas, reason, explain, and justify their thinking, equipping them to make informed decisions and embrace lifelong learning. These skills are not only crucial for their education but also contribute to their overall safety and well-being.Working Hours :35.5 hours a week, covering the opening times, 8.15am - 4.30pm on Mondays. 8.15am - 4.00pm, Tuesday and Wednesday, 8.15am - 3.30pm, Thursday and Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working,Creative,Initiative ....Read more...
PE & Sports Coach Apprentice
The Sports Coach apprentice has an important role to play in improving the health and wellbeing of children, families and communities by delivering fun, inclusive and engaging activities that help to bring about a change in physical activity habits. They will use extensive technical and tactical sports knowledge and skills to design and deliver coaching programmes that engage, motivate and evolve participants’ skills and performance. During this programme, Apprentices will engage with training that will develop and enhance their coaching skills and equip them to work in a variety of environments, with a range of stakeholders and work effectively in partnership with other organisations. In addition to this, there will also be a unique opportunity for candidates to engage with training that will develop and enhance their classroom practice/teaching skills so they can deliver whole class teaching for PE. This is an excellent opportunity for a flexible, creative and committed individual to join our happy, vibrant and skilful team. School Sport Coaches design and deliver coaching programmes that focus on the acceleration of sustainable mastery of children’s psychomotor skills and wider physical education standards. They profile children’s cognitive, social, emotional and physical development needs. They measure psychomotor, technical and tactical skills in a range of physical activity contexts drawn from the Department for Education’s National Curriculum to enable physical education targets to be agreed. These results are used to create a high-level curriculum plan that considers school term schedules and a ‘whole child’ development approach. Duties will include: Supporting the delivery of high quality and inclusive PE lessons to pupils in school in line with the requirements of the national curriculum for PE Support/lead extra-curricular activities and clubs Assist with school games competitions & events Run/organise and support physical activity and engagement at break and lunch times To support pupils in accessing other learning activities as directed by the teacher To provide cover for PE / Sports staff when absent To ensure the maintenance of PE equipment, checking for quality and safety, undertaking repairs / modifications within your own capabilities and reporting other damages as appropriate. To monitor stock and supplies, cataloguing as required To prepare PE equipment / resources / materials as required by staff within strict time scales To implement structured learning activities / teaching programmes in line with the National Curriculum, under the direction of the teacher To demonstrate, and assist others in the safe and effective use of PE equipment / materials To provide feedback to pupils in relation to progress and achievement To maintain records as requested To provide clerical and administration support to the teacher, such as typing, printing, photocopying and display work. To participate in meetings as required Administration tasks related to planning and evaluating coaching activities/projects Safeguard children at all times Supervise and support pupils ensuring their safety, by complying with good H&S practice Contribute to raising standards by ensuring high expectations are shared with children Supervise and support pupils ensuring their safety, by complying with good H&S practice Support the teachers and other staff in managing pupil behaviour, reporting difficulties as appropriate Training:The blended learning delivery design encompasses a range of methods to engage apprentices and offers a rich and exciting programme. Your training programme will involve: Level 4 Sports Coach Apprenticeship Standard & qualification Sector specific CPD, such as: Multi-skills Coaching qualification Supporting the PE curriculum Behaviour Management Practical PE Curriculum Outdoor adventurous activities Gymnastics Dance Safeguarding / Prevent Mental Health and Wellbeing Functional Skills in maths and English (where required) Training Outcome:We will support you in your personal and professional development by providing you with the underpinning knowledge, skills and experience for the following: Careers within the Sport Coaching industry Potential further employment with the employer Opportunity for further education Employer Description:We take pride in encouraging and enabling children to become positive, independent, confident and ambitious individuals in order to prepare them for the journey of life ahead. We are committed to delivering a rich, exciting, creative, broad and balanced curriculum incorporating a wide range of opportunities and experiences for all. We are Team Northwood, we are kind, brave and proud.Working Hours :Shifts to be confirmed - Term time only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Working with children ....Read more...
Teaching Assistant Apprentice
Argyle Community Trust is seeking an enthusiastic Apprentice Teaching Assistant to support the delivery of our Education Programme with our Plymouth based team. This is an exciting opportunity for someone passionate about helping young people develop their skills, confidence, and academic achievements through sport and education. The successful candidate will assist in delivering qualifications, supporting learners both in the classroom and in practical sessions. You will help create a positive learning environment, ensuring students stay engaged, motivated, and on track to achieve their qualifications. While the role is primarily education-focused, you will also play a part in supporting learners with employability skills, helping them prepare for future careers. Key Responsibilities: Assist in supporting engaging sport and education sessions Support learners in completing coursework, assignments, and portfolios for their qualifications Help students develop employability skills, such as teamwork, communication, and leadership Work with students from diverse backgrounds, including those with SEND, to ensure inclusive learning Provide one-to-one and small-group support to help learners develop their academic and practical skills Monitor and record learner progress, offering constructive feedback to aid development Act as a mentor, guiding students through their educational journey and promoting positive behaviour Assist in organising and attending recruitment events, taster days, and outreach events Help maintain a safe and productive learning environment in line with the Trust’s policies To record all learner evidence in line with Trust and awarding body requirements Represent the Community Trust at recruitment events, taster days, open days and outreach careers or education promotional events Manage learner engagement according to ACT Code of Conduct and apply appropriate and effective measures in cases of unacceptable conduct To develop an understanding of the learning needs of students and use this knowledge to support them to become independent learners in the classroom The apprentice will join the Education and Employment Team and assist with recruiting, teaching, and supporting young people to learn new skills and gain accredited qualifications. Reporting to the Head of Education and Employability, the post holder will inspire and play their part in ensuring that every person who undertakes an educational journey with the Trust has the opportunity to achieve. As a registered charity, the Community Trust works, in close conjunction with Plymouth Argyle Football Club and with many people across several sectors where sport has proven to be the ideal tool for creating lasting engagement with a diverse range of individuals. Location: Primarily our Foulston Park Hub, with additional outreach opportunities. Training: Teaching Assistant Level 3 Apprenticeship Standard Attending monthly education sessions at Foulston Park Hub Training Outcome: There may be the potential for full-time employment upon successful completion of the apprenticeship, for the right candidate Employer Description:We are proud to be the official charity for Plymouth Argyle Football Club. Argyle Community Trust uses the prestige of football and the reach of the club to inspire, engage and help people of all ages, achieve their full potential. Argyle Community Trust has a clear vision, along with our national partners, to be an active, inspirational and inclusive community hub for the South West region. We aim to have a positive impact on a range of groups within society and to provide the local community with the opportunity to explore their full potential, improve their life chances and aspirations through the power of football and Plymouth Argyle FC. We are hugely proud to say we have changed lives and inspired people over the past 20 years and envisage this to continue for many years to come. We offer a large range of activities and programmes from football to nationally recognised educational qualifications, from health to social action and disability. To ensure we remain focused and true to our aims we have a strategy showcasing what we do and how we we intend to continue and build upon our work. Our Community Strategy builds on Argyle Community Trust’s desire to make a change to people’s lives using the power of Plymouth Argyle Football Club. The populations that we serve face barriers in relation to health, well-being, education, employment, levels of physical activity, high deprivation in some areas and low attainment levels. Through the work undertaken as part of our last strategy, through research and consultation there is clear evidence to indicate our work is needed within our community. National, regional and local plans reflect the work that we undertake with the aim of breaking down the barriers stated above.Working Hours :Monday- Friday, between 9.00am and 5.00pm. Some evenings to support with evening classes and sessions.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...
Apprentice Digital Support Technician
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working similar IT / tech role will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. The role: You will work as an Apprentice IT Support Officer and will be required to complete a 18-month training programme delivered by Digital Native that will cover all aspects of the role and will be delivered through frequent remote sessions with lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities. Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT assistance. Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources. Responsibilities: Customer Service and Support: Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues as necessary. Assisting in the creation and upkeep of user-friendly documentation for both end-users and IT colleagues, ensuring they can make the most of our IT services. Gaining experience in implementing University policies regarding data protection and responsible computer use. Ensuring all inquiries are addressed professionally, promptly, and appropriately. Maintaining a pleasant, helpful, and professional attitude when interacting with customers. Learning the ropes of assessing and assigning incident tickets within our service desk software system. IT Support Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. This will predominantly be in a Microsoft Windows environment. Learn and grow in your ability to handle a case load of service incidents and standard change requests, ensuring that all requests are managed accurately and that the quality of service remains at its best. Develop the skills to install and support commercial software packages and peripherals when needed. Other Your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours. Hazard-specific / Safety-critical duties This job includes the following hazard-specific or safety-critical duties which will require successful pre-employment health screening through our Occupational Health Department before the successful candidate will be allowed to start work: Regular manual handling Selection criteria Essential A proven interest in tech, understanding how it works and troubleshooting and problem solving issues Exhibit effective communication skills, both in verbal interactions and written correspondence, whether in person, over the phone, or via email. Demonstrate a readiness to acquire the skills taught during the apprenticeship, which could be showcased through relevant work experience, qualifications, or references. Have practical experience with Microsoft Office applications, including Word and Excel. Desirable Experience of Apple products and/or Linux operating systems Training:You will undertake the Level 3 Digital Support Technician apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications. You will work alongside our experienced Service Desk team and build your skills through a combination of: 1-2-1 Coaching Online learning Work based tasks Training Outcome:Ongoing employment and career progression.Employer Description:Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts. We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution.Working Hours :Monday - Friday - your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience ....Read more...
Accounts and Office Manager
Join a young but ambitious consultancy offering a great opportunity to develop and make the role your own. We work hard, have fun and pride ourselves on our collaboration and shared purpose. We are resilient, honest, and solution-oriented, achieving meaningful results through, collaboration, innovation and integrity in every project, for the people they affect and the places they create.What's in it for you? An attractive remuneration package dependant on experience.Flexible working.Long Service Awards.Contributory Pension Scheme.Great social environment with quarterly office meetings & socials.Place of work will be in person but flexibility agreeable.Free Parking. About youYou'll want to make a difference through your work and want to play your part in building a better future - for yourself and for society more broadly. Team spirit plays a huge part in how we operate, both within SGS Hub and with our clients. We're looking for people who, just like us, love to win, and genuinely want to work together and build a culture of teamwork and camaraderie.You'll want to grow with us. At SGS Hub, you get out what you put in. We'll always do our best to help you succeed in your own career and empower you to progress.You'll need to genuinely care - about your colleagues, about SGS Hub, our clients, the work we do and the impact it has.You'll want to help us create a great place to work where we can thrive as a business and as individuals, doing work that we love, that has impact and that we can be proud of.You'll enjoy working in a high-energy, hard-working and fun environment - we enjoy ourselves and our work and bring fresh energy to every project. We all have a part to play in making this happen. Key skills and experience An experienced bookkeeper or accounts professionalConfident using Xero and experienced in managing day-to-day financial operationsHighly organised with exceptional attention to detail and a passion for accuracySomeone who understands the importance of confidentiality when handling sensitive financial informationAble to work independently while also thriving as part of a supportive, collaborative teamSkilled at juggling multiple priorities and ensuring deadlines are met with precisionApproachable and professional, with excellent communication skills across all levelsMotivated by supporting projects and keeping office operations running smoothlyInterested in joining a growing, supportive, and energetic company where your contribution makes a real difference The DetailWe are seeking a driven and approachable Accounts and Office Manager to join our team. We specialise in providing bespoke services to assist our clients with their work winning successes and lead early contractor involvement projects, building and maintaining strong relationships and acting as a trusted partner. We are looking for a dedicated and meticulous Accounts and Office Manager who can work independently and as part of the team to drive an accurate and timely accounting function and able to run the office function and provide project support. We are seeking applications from candidates who have strong experience as a bookkeeper or similar accounting role, with proficiency of the accounting software Xero and a relevant qualification in Accounting or Finance is desirable.The RoleAs Accounts and Office Manager you will take overall responsibility for the accounting function, a range of administrative duties for both the running of the business along with some project specific involvement. We are looking for a candidate with aspirations to assist in the growth of the business also with the growth of their own position and prosperity within the business. There is opportunity for the right candidate to progress their career prospects. The role will be based at our office in Cossington Leicestershire, with flexible working options.Responsibilities and DutiesSome of the Accounts and Office Managers responsibilities will be but not limited to:Accounting Responsibilities: Maintain and update financial records daily using Xero (Purchase ledger & sales ledger)Reconciling bank statements, ledgers and managing cash flow effectively.Reconciling petty cash.Preparation of quarterly VAT returns.Monitor employee timesheets.Preparation of monthly management accounts and report.Assist with preparation of payroll.Preparation of clients quotes and invoices.Chasing payment of invoices and processing remittances.Business plan forecasting through Xero. General Business: Collaborate with team members to streamline processes and improve efficiency.Manage incoming calls, emails and correspondences.Inventory control of office consumables.Filing both hard copies & digital.Welcoming guests and serving meetings.Basic HR duties including holiday chart maintenance, contracts, Health & Safety Policies and Fire Safety.Continuous development of office templates and guides.Manage office contracts, insurances and renewals.ISO 9001 and 14001 document maintenanceManaging accreditation e.g Constructionline Project Support: Support preparing quotes.General project admin and support.Timesheet management through ProjectWorks. Desired Skills and Experience Previous experience in a similar role.A BSc in Accounting/ Finance or AAT qualified or ACCA qualified.Proficiency in accounting software, Xero (Essential).Proficiency in Microsoft Office package (Essential).Excellent organisational skills, managerial/communication skills and time management skills.High levels of attention to detail, commitment to quality and problem-solving abilities.Driving licence and own car, willingness to travel across the UK as required. Full-time role but are open to discussion on working hours for the right candidate.SGS Hub is a collaborative, client-centred pre contract consultancy with a personable approach, adapting to client needs with expertise and reliability. Our internal culture prides itself on open communication, teamwork, and a focus on continuous learning. We're known for our flexibility and accountability when it comes to project execution and delivering results.If you possess a drive for accuracy, strong analytical skills, the ability to communicative effectively with a range of professionals and you are looking for an opportunity to enhance your career prospects within a supportive, ambitious, growing and energetic team we would like to hear from you. ....Read more...
Administration Apprentice (Business & Finance)
General Administration Provide general administrative support to staff and departments across the school. Act as a point of contact for staff, students, parents, and visitors, dealing with enquiries professionally both in person and by phone or email. Support reception and front office duties, including signing in visitors (ensuring safeguarding processes are followed), answering phones, and handling mail. Prepare and distribute letters, reports, forms, and newsletters using Microsoft Office or Google Workspace. Maintain and update school records (manual and digital), including student data, attendance records, and filing systems. Help with data entry and maintaining the school’s management information system (MIS). Assist with attendance monitoring and reporting. Assist with the organisation of meetings and school events, including booking rooms and taking minutes. Liaise with teaching and support staff to ensure accurate and timely communication and record-keeping. Finance & Business Support Assist in processing purchase orders, invoices, and payment requests through the school’s finance system. Liaise with external suppliers and service providers regarding orders, deliveries, and queries. Help monitor income and expenditure for school trips, events, and departmental budgets. Support with petty cash handling, logging of receipts, and basic financial reporting. Assist in maintaining accurate records for stock control and asset management. Liaison & Communication Liaise with parents and carers regarding school payments, trips, and general enquiries. Work with external organisations such as suppliers, contractors, and local authorities, ensuring timely and accurate communication. Collaborate with internal departments (e.g. pastoral, curriculum, site staff) to support administrative and operational needs. Compliance & Policies Ensure compliance with school policies, particularly in relation to data protection, confidentiality, safeguarding, and health and safety. Handle sensitive information appropriately and in line with GDPR regulation Work co-operatively with, and in support of everyone at the school (including the work of other team members) by undertaking such additional duties as are reasonably commensurate with the post and level of responsibility. Review and develop own professional practice, undertaking training as required Develop good working relations with other colleagues and promote a positive impression of the support services in all circumstances, identifying areas for improvement. Help foster a positive culture by upholding the vision and aims of the school. Have due regard for data protection, confidentiality, child protection and health and safety policies. Work with pupils and staff in a courteous, caring and responsible manner. Work with visitors in such a way that it enhances the reputation of the school. Support the school in helping to prepare for external inspections (e.g. OFSTED). Help protect the school environment by making sure working areas (including shared areas, stockrooms and workstations) are tidy, clutter free and safe to use. As a user of the school’s network, you must comply with the school’s IT policy and social media policy and understand that the school may monitor your emails and internet activity. Requests to take time in lieu during term time will be treated on an individual basis and must fit with the needs of the school. Training: Level 3 Business Administrator Apprenticeship Standard St Peter’s Catholic High School. Training Outcome:Permanent Role: If you perform well and there’s a vacancy, you may be offered a full-time admin assistant or finance/admin officer role. Further Training: You could move on to a Level 3 or 4 apprenticeship in: Business Administration School Business Management Finance or Accounting (e.g. AAT) Transferable Experience: Even if there’s no role at the school, you’ll have gained: Valuable admin experience A recognised qualification Strong references to help you apply elsewhereEmployer Description:St. Peter’s is a successful and oversubscribed 11-16 Catholic Secondary School of approximately 1040 pupils. We primarily serve the children of our partner parishes across a wide area in Wigan, Lancashire and St. Helens. We pride ourselves on living out our mission statement to be a ‘Learning and serving community enriched through friendship and Christian faith.’ We are committed to both high standards of learning and personal conduct and to being a warm inclusive school where every child can succeed. The vast majority of our pupils achieve expected or above expected standards at the end of KS2 and this leads to challenging targets at GCSE level. Through our clear expectations and nurturing environment, we create a calm focused learning environment where teachers can teach and the needs of all of our pupils can be met. The curriculum offer at St. Peter’s is a wide and varied one with a very strong academic core and a diverse offer of Arts, Technical and practical courses. I would encourage you to explore this offer on the school website. Our staff team is a strong mix of very experienced and more recently qualified colleagues and they are very well supported at all levels by our Professional Development Programme. Staff wellbeing is at the heart of our philosophy and we have embraced a number of strategies to promote this including staff wellbeing cafes, wellbeing buddies and the opportunity to work from home where practicable. Staff Development is supportedWorking Hours :Term-time only. Working times are flexible, but generally 8:30am -3:30pm Mondays to Thursdays and 8:30am-3:00pm on Fridays with a 30-minute unpaid lunch. Working from home is allowable for some of this time, but it must meet the needs of the school.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Respect for the Catholic Ethos,Character and Personal Conduct,Adaptability ....Read more...