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Teaching Assistant - Immediate Start

Teaching Assistant – Ealing – Immediate Start! We have an exciting opportunity for a Teaching Assistant to join a dynamic and nurturing School for students with SEND needs in the Ealing area. The school caters to Students in KS1 to KS5, the school provides an interesting, interactive and inclusive learning opportunities for children and young people with additional educational needs. This role is a Full-time, Mon-Fri 8:15 to 4pm, immediate start position, prior experience working with children in the UK preferable Role: Teaching Assistant Hours: Monday to Friday, 08:15 am to 4:00 pm Start Date: Immediate Start Location: Ealing About the Role: As a Teaching Assistant, you will: As a Teaching Assistant, you will assist students across different age groups in their social, emotional, and academic development, helping them reach personal and educational goals. As a Teaching Assistant, you will provide 1:1 and small group interventions for students with additional special needs to meet their unique learning styles and needs. As a Teaching Assistant, you will work closely with teachers and support staff to create an engaging and inclusive learning environment that fosters progress and participation. As a Teaching Assistant, you will offer personal care and support where necessary, ensuring all students feel safe, respected, and supported in their daily routines and learning. As a Teaching Assistant, you will collaborate with the teaching team to assist with lesson planning, resource preparation, maintaining records, and helping to manage classroom behaviour in line with each student’s individual needs. What We’re Looking For: Able to work full-time, Monday to Friday 8:15 AM to 4:00 PM. Previous experience in a school setting is a preferable, however, any professional experience working with children in the UK will be considered. Willingness to work with students with SEND needs Must have, or be willing to obtain, an enhanced Child-Only DBS check. Ideally reside in or near Ealing or have reliable transportation to commute to the area. Why Register with Envision Education: Specialists in securing long term and permanent placements for Teachers and a range of support staff Able to find jobs that meet your preferences whether that be location, type of job, pay expectations etc Quick and efficient registration process / Interview via zoom currently Excellent track record in securing jobs quickly and efficiently for professionals in Education Friendly team who always have their job seekers' interests at heart Rated 4.9 out of 5 on google! Free CPD courses worth £144.50 once cleared to work We work with primary, secondary and SEN Schools across London and the Home Counties Please apply with your full up to date CV asap! Pay rate is dependent on qualifications, experience and skills. Envision Education is committed to safeguarding and promoting the welfare of children. Envision Education is also committed to following a policy of equal opportunities. We respect and value cultural and religious diversity and will not discriminate on the basis of age, gender, religion, race, sexual orientation, ethnic origin, culture or disability. You must be a UK resident or hold a full UK visa and be willing to complete a Disclosure Barring Service (DBS) check. INDPRI ....Read more...

TUI Retail Apprentice

Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun Technology is evolving every day, so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint You’ll embrace change and rise to the challenges of a customer-focused role Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’ Training:Travel Consultant Level 3 Apprenticeship Standard: You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification 20 percent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents) Training Outcome: Our apprenticeships offer a great route into a varied and exciting career with TUI Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working ....Read more...

TUI Retail Apprentice

Use your personality to inspire and respect your customers and colleagues whilst sharing a great amount of fun Technology is evolving every day, so is TUI. By providing you with the best tools you’ll gain knowledge, skills and behaviours to confidently understand our customers and adapt your style to help answer questions, bring holidays to life and improve customer loyalty If things don’t go to plan, your support network will help you to investigate and resolve any question or complaint You’ll embrace change and rise to the challenges of a customer-focused role Your drive to achieve will lead you to exceed your sales and service objectives; in retail, we call it ‘Smashing your Targets’ Training:Travel Consultant Level 3 Apprenticeship Standard: You’ll be assigned a Learning Coach who will guide you for the duration of the scheme with the aim of you achieving a Level 3 Travel Consultant qualification 20 percent of your working week will be set aside for you to work through the standards on your online learning platform, complete practical or written assessments and update your portfolio of work evidence As part of this, you may also complete Functional Skills in English and maths if required (e.g., if you don't have GCSE Grade 4/C or above or equivalents) Training Outcome: Our apprenticeships offer a great route into a varied and exciting career with TUI Employer Description:Be Yourself… Be Unique! TUI’s more than a brand, it’s who we are. Trusted – Unique – Inspiring. We’re the leading tourism business with diverse customers and over 67,000 employees. Together, we embrace different continents and cultures. We believe travel broadens the mind. Just like our customers, we’re on a journey - of development towards a more digital, connected and integrated future - but we haven’t arrived there yet. We believe that differences drive innovation and we’re encouraging an environment where diverse talent thrives. Inclusion is fundamental to everything that we achieve and it’s our unique colleagues that will shape the future of travel. The TUI Group includes over 400 owned hotels, 16 cruise ships, a digital platform for more than 160,000 tours, activities and experiences, strong tour operators, 1,200 travel agencies and leading online portals, five airlines with around 130 aircraft, and destination services in all major holiday countries around the globe. It covers the entire tourism value chain under one roof. This integrated offering enables us to provide our 21 million customers with an unmatched holiday experience in 180 regions. A key feature of our corporate culture is our global responsibility for economic, environmental and social sustainability. This is reflected in more than 20 years of commitment to sustainable tourism. In 2022 financial year the TUI Group with a headcount of around 60,000 recorded turnover of about €16,5bn and an operating result of €409m. The TUI Group’s share is listed in the FTSE 250 index, in the Quotation Board of the Open Market on the Frankfurt Stock Exchange, and regulated Market of the Hanover Stock Exchange. As part of our Diversity Equity and Inclusion policy we encourage applications from all sectors of the community. As a Disability Confident Employer we guarantee interviews to disabled applicants who meet the minimum criteria for the role and will make reasonable adjustments to assist in the interview process. Applications are open to all sectors of the communityWorking Hours :Flexibility to work variable shift patterns each week which include evenings & weekends in line with customer demand. Shift patterns are normally shared 4 weeks in advance. Days and hours to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working ....Read more...

Apprentice Assistant Countryside Ranger (Burnham Beeches and Stoke Common)

Purpose of Post Assist the Ranger Team to deliver the aims and objectives of the Ashtead Common Management Plan. Main Duties & Responsibilities Patrol Ashtead Common in uniform to protect the site and visitors from harm. This will involve enforcing byelaws, reporting incidents, removing hazards and collecting litter Contribute to the promotion of Ashtead Common by regular contact and communication with the public via routine patrolling, guided walks and presentations Assist with the planning and delivery of educational visits and activities for organised groups Assist the Ranger Team to deliver conservation and site management plans and work programmes by carrying out a range of practical site management tasks Operate and maintain a variety of hand and power tools, machinery and vehicles Provide support for volunteer tasks and lead groups of volunteers as required Assist the Ranger Team to undertake surveys and monitoring work as required Develop delegated projects and countryside management activities by planning, consulting, resourcing and leading colleagues and volunteers to achieve the desired outcomes Undertake routine checks, audits and data gathering activities as required keeping accurate and clear records Assist with the development and implementation of safety systems, including risk assessments, safe systems of work, COSHH assessments, procedures and guidance. Ensure own activities fully comply with these and report observed contraventions to the Ranger Team Demonstrate a commitment to professional development and continuous learning, undertaking vocational and structured training identified through the Apprentice Programme and regular reviews with the Senior Ranger Assist with the drafting of posters, displays, articles and social media messages Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post To undertake any other duties that may reasonably be requested appropriate to the grade Training:You will be supported to achieve the Countryside Worker Level 2 apprenticeship. Theoretical training will be delivered weekly with the support of the training provider. Practical training and support will be given in the workplace, allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies. Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation. Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 8:00am to 4:00pm for Burnham Beeches and Stoke common with occasional weekend days/evenings, with time off in lieu, other location(s) etc.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Patience,Physical fitness ....Read more...

Business Administration Apprenticeship

Process sales from the initial quotation through to aftersales support. Answer incoming calls and deal with telephone enquiries. Co-ordinate project tasks, liaising with internal colleagues to ensure design work is completed and that customer expectations are met from the initial enquiry through to the build. Respond to customer quotation requests that come in via the website and or telephone, for all products and services. Process website, email and telephone orders. Pack, weigh, measure and book-in outgoing deliveries to include new products purchased by customers or their existing stock held at GH Display.  Monitor the main GH Display email account. Greet and hold meetings with customers who come into our premises to view products or discuss their requirements.  Log enquiries and orders on the various IT systems ensuring that supplies are ordered and tracked when relevant.  Monitor the order production using the IT systems and ensure orders are processed and dispatched in-line with customer expectations. Manage orders placed with suppliers to ensure materials are received in time to deliver customer orders.  Support colleagues to increase the sales turnover across all our current (and future) products and services including; exhibition stands, printed graphics, custom displays, office branding, furniture hire, exhibition equipment storage, exhibition transportation and installation, event branding and portable displays.  To sell our products to existing client database and lead generation by making proactive outbound telephone calls and emails (from Outlook or Mailchimp), and where relevant, face to face opportunities.  Developing a relationship with existing customers who may purchase relevant products or services from other suppliers. · Managing client’s expectations through the sales process and a high level of customer service.  Keeping up to date with new products and communicating them to customers.  To work with Marketing to identify email marketing and online promotional opportunities.  To communicate effectively with colleagues and customers. Be willing to learn new software / equipment and attend training as and when required for the business.  To maintain a clean, tidy and safe working area.  To effectively manage your own time, priorities, and workload. Conduct yourself and carry out any work for the business in line with GH Display policies and procedures.  General office support to the team and to complete any other tasks that are deemed as reasonable.  Help monitor, maintain and post on social media pages. Training:You will need to attend Peterborough College either once or twice per month depending on how the tutoring classes fall as part of your apprenticeship training.Training Outcome:Succesful completion of the apprenticeship could lead to the following types of role: Project Manager, Account Manager or Sales Manager. Employer Description:GH Display is a family run business with almost 50 years of trading. We design and manufacturer custom exhibition stands and displays, primarily for events, but sometimes as permanent displays. We have in-house large format print capacity also and offer sign printing and graphic services. We have a large two acre site in a rural location near Folksworth with over 30,000 ft² of workshops, print, offices and storage space. We also offer event storage to businesses. We are a B2B company and deal with all types of organisations and agenciesWorking Hours :Monday - Friday, 8.00am - 4.30pm (with 30 min unpaid lunch) or 8:30am - 5.00pm (with 30 min unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Professional ....Read more...

Teaching Assistant Apprentice

Teaching and learning Develop an understanding of students’ learning needs, including specific SEND needs, in order to support their access to lesson content and achieve the learning objectives Help students to develop independent learning skills and to manage their own learning Work in partnership with teachers to plan and deliver high quality lessons, and assess students' learning Deliver individual and small group targeted interventions within clearly defined parameters, in partnership with teachers Develop positive relationships with students and promote positive behaviours, consistently applying the academy's behaviour policy Support the social, emotional, mental health, wellbeing and personal care of all students in line with the academy's policy and procedures Working with others Collaborate with teaching staff, pastoral staff, the SENDCO and parents/carers to support all students’ learning Monitor students’ responses to learning activities and progress towards targets, record achievement and provide feedback to teaching staff as required Support teachers to develop a stimulating and safe learning environment Support teachers in the preparation of teaching resources that meet the diverse needs and interests of students Support teachers to look after students on trips and out of school activities as required Contribute to the wider school community through completion of any school related duties throughout the working day Training:As part of our continued commitment to professional development, this role also offers the opportunity for anybody who does not currently hold a Teaching Assistant qualification to complete their level 3 ‘Initial Teaching Assistant Training’. Your Trainer will meet with you in the workplace or online every 2-4 weeks. In between these meetings you will have dedicated time away from your job to work on the apprenticeship and collate evidence for your apprenticeship e-portfolio with ongoing support from your Manager and Trainer.Training Outcome: Due to operational requirements apprentices cannot be guaranteed a permanent job or higher level apprenticeship on completion of their apprenticeship Where a suitable permanent job or an advanced level apprenticeship opportunity becomes available in their training school or other trust schools, apprentices are strongly encouraged to apply for it and subject to satisfactory completion of their apprenticeship and suitable qualifications/experience will be guaranteed an interview Employer Description:Lift Schools is an established Apprenticeship Training Provider within the Education sector, as well as a network of 57 primary, secondary and special schools located across the England. We have been offering Level 2 to Level 5 programmes since 2012. In May 2024 we were judged to be a GOOD provider with Outstanding features by Ofsted. Our apprenticeship programmes can be fully funded by the levy and are available to any school or early years setting in England. We are a specialist provider of apprenticeships for the education sector. Our curriculum intent is to prepare school support staff with the knowledge, skills and understanding they need to thrive in often under-recognised roles. In so doing, and responding to market needs and demands, we ensure our Apprentices maximise the impact they can have on schools, pupils and their own life choices.Working Hours :Monday- Friday 39 weeks per year Shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Willing to learn,Ability to self-evaluate ....Read more...

Travel Consultant Apprentice

Your main role, to begin with, will be assisting other members of staff as required and to learn about all aspects of the retail travel industry. Your duties will include: Telephone Skills Travel related administration  Branch standards including window and brochures displays  Social Media Delivering 5 star Customer Service Advising customers on their holiday arrangements, taking payments and issuing tickets Selling travel and related products to customers Training:Standard. The apprenticeship programme will consist of: A fully embedded induction programme delivered by the employer and Training Station Allocation of an Training Station coach / mentor who will visit you in the workplace on a regular basis Off-the-job education, training and online learning, provided by Training Station at one of our training centres or at employer’s premises On the job training delivered by the employer Quarterly formal progress review meetings with the Training Station coach / mentor and employer The Apprenticeship structure: The apprenticeship standard has two parts: The Learning Journey - this incorporates the skills, knowledge and behaviours that are essential to the role, employer and industry. It covers the coaching and mentoring elements of the programme, delivery of the functional skills if required and, where necessary, any additional support to the apprentice. Specific technical knowledge and skills training is provided by the employer. During the learning journey, apprentices will produce a portfolio of evidence to demonstrate they have developed the skills, knowledge and behaviours needed for the role and this portfolio will support the end-point assessment The training and development delivered by the employer and Training Station will ensure the apprentice has developed the skills, knowledge and behaviours to be able to complete their end-point assessment The End-Point Assessment - this takes place at the end of the programme and consists of 1- 4 of the following (depending on the standard): Professional Discussion Observation Portfolio of evidence Written exam Multiple choice test Research project Knowledge Test Work-based project Presentation Employer reference Practical test Apprentice showcase Competency-based interview Quality assessment Short answer question and scenario test Interview Functional Skills - This part of the programme provides those apprentices who have not achieved GCSEs in English and Maths the opportunity to gain a qualification in English, Mathematics and ICT. Those candidates that have achieved GCSEs in these subjects may be exempt from taking functional skills.Training Outcome:On successful completion of the Travel Consultant Standard at Level 3, you will then become a valued member of our travel team.Employer Description:Cumbria Travel first opened its doors in January 2015 in Whitehaven and we have never looked back. We have far exceeded what we initially set out to achieve and have a highly knowledgeable team with a huge amount of combined experience in the travel industry. We pride ourselves on our unbiased advice, and finding our customers the holiday that fits them best. We look forward to continuing to make so many travel dreams a reality. Dream. Explore. Discover.Working Hours :You will be working between Whitehaven & Workington branches. Monday - Friday 9.00am - 5.00pm and Saturday 10.00am - 3.00pm. Days off given each month, this will be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Patience,Organised,Friendly,Enthusiastic,desire to learn ....Read more...

Level 4 Sports Coach Apprentice

Are you passionate about sport and physical activity? Do you love working with children to make a difference and impact on their learning and wellbeing? Can you be a positive role model to inspire and motivate children? Would you relish the opportunity to work alongside a friendly, supportive and hard-working team? If so, our apprenticeship opportunity may be perfect for you! This is an excellent opportunity for a flexible, creative and committed individual to join our happy, vibrant and skillful team The Sports Coach apprentice has an important role to play in improving the health and wellbeing of children, families and communities by delivering fun, inclusive and engaging activities that help to bring about a change in physical activity habits. They will use extensive technical and tactical sports knowledge and skills to design and deliver coaching programmes that engage, motivate and evolve participants’ skills and performance During this programme, Apprentices will engage with training that will develop and enhance their coaching skills and equip them to work in a variety of environments, with a range of stakeholders and work effectively in partnership with other organisations. In addition to this, there will also be a unique opportunity for candidates to engage with training that will develop and enhance their classroom practice/teaching skills so they can deliver whole class teaching for PE. School Sport Coaches design and deliver coaching programmes that focus on the acceleration of sustainable mastery of children’s psychomotor skills and wider physical education standards. They profile children’s cognitive, social, emotional and physical development needs. They measure psychomotor, technical and tactical skills in a range of physical activity contexts drawn from the Department for Education’s National Curriculum to enable physical education targets to be agreed. These results are used to create a high-level curriculum plan that considers school term schedules and a ‘whole child’ development approach The nature of roles and responsibilities for this role may include: Working directly with pupils of all ages Support/lead extra-curricular activities Assist with school games competitions & events Run/organise and support physical activity and engagement at break and lunch times Support the delivery of our holiday camp provision Supporting the delivery of high quality and inclusive PE lessons to pupils in schools in line with the requirements of national curriculum for PE and the profile of needs across the pupil population Administration tasks related to planning and evaluating coaching activities/projects Safeguard children at all times Contribute to raising standards by ensuring high expectations are shared with children Supervise and support pupils ensuring their safety, by complying with good H&S practice Support the teachers and coaches in managing pupil behaviour, reporting difficulties as appropriate Attend training sessions as required for CPD purposes Training:Our apprentices will receive weekly off the job training hours in order to engage with masterclasses, skills festival days, assignments and tasks related to the apprenticeship, online CPD courses and development sessions with their allocated skills coach. Level 4 Sports Coach Apprenticeship Standard Sector specific CPD, such as: Working in a school environment Behaviour Management Physically active games and playground games - practical training PE curriculum CPD Gymnastics Dance Outdoor adventurous activities Safeguarding / Prevent Mental Health and Wellbeing Digital skills Functional skills in maths and English (where required) Training Outcome:We will support you in your personal development by providing you with the underpinning knowledge, skills and experience for the following: Careers within the childcare, sports coaching and education sector Potential further employment with the employer Opportunity for further education and progression Employer Description:We are a sports coaching and education company based in the East Midlands delivering the following: High quality PE lesson delivery and lunchtime playground activities. Swim:Ed- Professionally structured swimming lessons designed to build confidence and ability in the water. Wraparound Care- Before and after-school clubs that provide a supportive space for children to learn, play, and socialise. Holiday Camps- Action-packed school holiday programs filled with exciting sports, teamwork, and skill-building activities. Our experienced coaches use the latest teaching methods and training insights to help young children grow — whether in the classroom, pool, or on the field.Working Hours :Monday - Friday, Hours to suit timetabled sessions.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness ....Read more...

Intermediate Track Fee Earner

Join one of the UK’s leading providers of insurance and legal services, trusted by major insurers, brokers, and MGAs to deliver fully outsourced claims solutions. This forward-thinking company combines deep insurance knowledge with legal expertise to offer an exceptional claims journey for every customer. Their success is built on long-standing partnerships, a strong team culture, and a commitment to employee growth and wellbeing — all underpinned by five core values that shape everything they do. My client is looking for an experience RTA legal Executive to conduct litigated and non-litigated personal injury claims where the value is up to £25,000 in an efficient and proactive manner up to a successful conclusion. Key Duties & Responsibilities   - Proactively and efficiently run a caseload that will consist of OIC and MOJ RTA claims with the intention of maximising damagers for our client by considering and pursuing all relevant heads of loss. - To identify and flag vulnerable clients from the outset and flag any vulnerability on the system, accurately record why those vulnerabilities have required extra time, care, and attention when you speak to the client. - To obtain all relevant and necessary evidence (medical or otherwise) to establish liability and value quantum ensuring that you follow departmental practice of which agency to instruct. - To carry out due diligence of your clients at key stages in the case and ensure clients are fully warned about fraud and fundamental dishonesty at key stages using standard letters and processes in our system. - Instruct Counsel, attend conferences, Court hearings, JSMs etc, when necessary either in person or remotely - To ensure clear and unequivocal instructions are obtained from any relevant lay and/or Litigation Friend and/or insurance clients and that they are fully documented. - Achieve and exceed various targets set in relation to WIP, fee income, settlements, closure and issuing. - To ensure clients are kept informed and up to date on a regular basis throughout the life of the claim by proactive communication. - To ensure that correct retainers and rates are sent to the client, that costs estimates are updated annually, and retainer rates reviewed regularly. - To ensure that all evidence is closely scrutinised and stressed checked and cross referenced to all other evidence of both the Claimant and Defendant for inconsistencies. - Discuss liability and/or quantum offers with the relevant parties, making use of the telephone rather than letter whenever possible to build a stronger client rapport. - To assist with any internal projections or mentoring of staff that your manager or HOD deems appropriate for you to assist with. Experience & Knowledge   - A Solicitor, ILEX qualified or file handler of substantial experience of running their own caseload within the personal injury field. - A proven track record of running your own successful caseload ideally within a claimant personal injury environment. - A good working knowledge of the CPR, relevant case law and legislation as well as experience of progressing claims in a timely manner in accordance with the CPR. - To understand the Intermediate Track Fixed Fee regime introduced in October 2023. - The ability to liaise and build up a rapport by using effective communication with all external agencies during the life of a claim including medical agencies, investigators, barristers etc. - Good IT skills with a sound working knowledge of VF or a similar case management system and essential MS Office knowledge. Benefits 25 days' holiday per annum Holiday buy and sell scheme Hybrid working model (in relevant role) 2 x Volunteering days to support charitable initiatives Matched Giving – up to £250 matched for personal charity fundraising for a registered charity Medicash cash plan – claim back dental / physio / optical appointments My Medicash App – including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools Discounts and cash back on travel and shopping through Medicash extras Life Assurance Scheme (4 x salary) Pension scheme Funded driving theory test (in relevant role) Active network of Wellbeing Champions – providing mental health support Training and development opportunities Funded social events to connect with your colleagues Dress for your day policy This is a fantastic opportunity for someone passionate about making an impact in the legal sector. If you have the skills and enthusiasm to excel then please send your updated CV to c.orrell@clayton-legal.co.uk or call Chris on 0161 914 7357 to discuss the role further. ....Read more...

Data Technician Apprentice

Purpose of PostTo support the implementation and management of the new Customer Relationship Management (CRM)/ Project Management (PM)system for the City Business and Investment Unit by using the dedicated software, collating information and producing reports.To work effectively with team members to ensure accurate and timely data capture. Main Duties and Responsibilities Ensure collection and storage of data is secure in line with the City of London Corporation’s policies and procedures Maintain the CRM/PM system and provide regular updates for managers to ensure their teams are able to keep the system updated regularly Support in the gathering and input of data from the City Business and Investment Unit To work collaboratively with colleagues across the Environment Department and the City of London Corporation in reviewing how they utilise their data and how information can be shared across teams To present data, using textual, numeric, graphical and other visualisation methods appropriate to the target audience To assist with key information to support the publication of reports To provide technical assistance to colleagues to ensure they are managing their individual schedules Provide regular activity reports to Managers and Directors and be able to respond quickly to ad-hoc requests for information To develop a working understanding of legal and regulatory requirements around data use (e.g. data protection, data sharing, data security) Contribute to team meetings by providing key insights gained from the CRM/PM system. Be comfortable interpreting the data with support from managers Maintain a strong working knowledge of the chosen system and suggest areas of improvement and enhancements to drive team productivity improvements Take responsibility for their personal development via attendance at training courses, project work and/or shadowing Provide meet and greet support to welcome customers, members and visitors into the centre and direct them appropriately. Be confident to deal with customer queries face to face, via the telephone, email or via social media To actively and enthusiastically work towards achieving the Data Technician apprenticeship as agreed in your learning plan and attend all the training sessions for the programme whenever necessary, undertake any necessary written work at home during the length of the course Identify personal development needs and work with the Manager to plan how these needs could be met Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post Undertake any other duties that may reasonably be requested to be appropriate for this role Training:You will be supported to achieve the Data Technician apprenticeship. Theoretical training will be delivered by the training provider on a bi-weekly basis. Practical training and support will be given in the workplace, allowing you to embed your learning in the working environment. You will receive 6 hours per week to completed course work within your working hours.Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs. The role is 3 days in the office, 2 days working from home.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental ....Read more...

Operations Manager

Are you excited at the prospect of taking a leading role in taking a business to the next level? Do you want to join a team who are brilliant at what they do, while genuinely wanting to support each other to do a great job? At JC Metalworks, we design and manufacture high-volume precision metalwork products which can finish up in FTSE100 companies, high-street brands, design agencies or SMEs. We're well on our way to becoming the UK's leading experts in sheet metal production, driven by an exceptionally talented team of people, each one an expert in their field and committed to excellence for our customers.As we grow, we're looking for talented and enthusiastic people who want to develop their career in a progressive workplace that values and rewards teamwork, new ideas and a commitment to doing a great job, and we're now looking for an Operations Manager to lead our manufacturing operations at an exciting time of growth for our business. More about the Operations Manager role:We are seeking an experienced and results-driven Operations Manager to oversee and enhance the efficiency of our manufacturing operation. This role requires a strong leader with proven expertise in leading skilled manufacturing teams, managing production processes, and ensuring quality control. The ideal candidate will ensure smooth workflows, compliance with industry standards, and continuous improvement in our manufacturing processes.Your duties and responsibilities will be: Oversee and manage the profit and loss performance of Operations, ensuring the achievement of financial goalsDevelop and implement operational strategies to maximise productivity and minimise waste.Oversee production processes to maintain high-quality standards.Manage inventory, procurement, and supply chain operations for raw materials and equipment.Ensure compliance with health, safety, and environmental regulations in a manufacturing setting.Lead and develop a team of skilled people, providing coaching and support to enhance performance.Optimise production schedules to meet customer demands while maintaining cost efficiency.Collaborate with engineering and design teams to streamline manufacturing processes.Monitor equipment maintenance and coordinate repairs to avoid downtime.Utilise Lean Manufacturing methodologies for continuous improvement.Ensure operational areas remain ISO9001/ISO14001 compliant and support any revised system requirements. The skills and experience we're looking for: Proven experience in metalworking, manufacturing, or industrial operations management.Ability to analyse production KPIs and implement process improvements.People leadership experience gained in a fast-paced manufacturing environment.Familiarity with ERP systems, CAD software, and production planning tools.Excellent problem-solving and organisational skills.Understanding of ISO quality standards and industry best practices. What we expect from you:At JC Metalworks, we live by our values: Fair and open: voicing your views constructively, communicating honestly and treating everyone with respect.Reliable and trustworthy: being a 'go-to' person who gets the job done, working safely, taking care of our workplace and machinery, wanting to do more than what's expected.Creative thinking: always coming up with new ideas, not scared to try new things (even if they don't work), identifies problems and then finds solutions.Team effort: supporting your colleagues and the wider team, focused on what's best for the overall department and company. What you can expect working at JC Metalworks We're a family business genuinely committed to taking care of our employees and helping them thrive. We want everyone to have a great experience at work - one where they get the satisfaction and challenge from a job well done and can work in a well-equipped, high-tech and safe environment. Some of our benefits include: The JC Metalworks Profit Share Scheme33 days of paid holiday (including eight bank holidays)Extra holidays at three and five years of serviceCompany sick pay schemeCar AllowancePrivate Medical Cover including family coverEnhanced Employer Pension ContributionHealthcare cash plan and life cover planCycle to work and electric car schemesExcellent career progression opportunities, with comprehensive personalised training programmes for everyoneFamily-friendly working hours and policiesCompany functions, team building and social events throughout the year Here, every employee has a voice and we want to hear everyone's opinions and ideas, no matter their background or role or how long they've been here. Likewise, we expect everyone, at every level of the organisation to get the respect they deserve. We've come a long way in the past 39 years, but we're not stopping there. We're committed to keep progressing and are looking for people who want to help us drive that change. If this sounds like you, we want to hear from you - apply now with your CV.Apply using the link provided, submitting your CV and your answers to the two questions: Questions: What do think are the top 3 most important skills required for a successful Operations Manager in industrial operations management?What has been your greatest achievement in leading a team in a manufacturing environment? Closing date - 16th MayWhat happens next?We will feedback by COP on the 20th May, If you're successful in getting through to the next phase, the following dates have been provisionally set:Telephone interviews - from 12th May to 20th MayOnline DISC Assessments - 23rd May1st Interview (Group) - 28th May or 29th May2nd Interview & Presentation - 3rd June or 4th JuneFeedback - 6th June.Good Luck! ....Read more...

Apprentice Customer Service Administrator

Your position will involve various tasks, some are detailed below: Key responsibilities: Sales: You will be required to field sales enquiries from telephone and email contact and generate relevant quotes from these enquiries Technical: Although you are not expected to have specific product knowledge in the beginning, the ability to learn over time and to impart this knowledge to consumers and/or retailers is vitalSystems You will be expected to work with the computer-based quote system to answer questions and queries from customers You will be expected to liaise with external couriers to facilitate deliveries to customers and help with any queries There will be an opportunity for the right person to have an impact on the social media set up of the business Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality Full training will be given in all areas, as required. A willingness to engage in the business and to learn are the most important attributes Apprenticeship Training: As part of your contract of employment you are required to: Attend and be punctual for all lessons with regards to your apprenticeship programme Complete all assignments with regards to your apprenticeship by the required timeline Attend all work-based training/support sessions Organised: The successful candidate will need to demonstrate strong organisational skill Good communicator: The ability to speak to a wide range of consumers and retailers by phone, email and occasionally in person is vital. A professional, friendly, warm and helpful manner is essential Must have a good level of literacy skills: IT literate and have a good understanding of Microsoft Packages Required to work to deadlines for both work and college, with good time management Good numeracy skills Training:Overview of Customer Service Level 2 Apprenticeship Standard: The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation Your core responsibility will be to provide a high-quality service to customers The standard covers the following: Knowledge: Knowing your customers Understanding the organisation Meeting regulations and legislation Systems and resources: Your role and responsibility Customer experience Product and Service knowledge   Skills Interpersonal skillsCommunicationInfluencing skillsPersonal organisationDealing with customer conflict and challenge   Behaviours/Attitude Developing selfBeing open to feedbackTeam workingEquality – treating all customers as individualsPresentation – dress code, professional language“Right first time”   You will complete an End Point Assessment this will involve the following: Showcase/Portfolio Interview Practical Observation Professional Discussion  You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome: We have successfully supported apprentices previously and offered full time opportunities following the right attributes being demonstrated Therefore, there's a strong chance there will be a full time role available, subject to satisfactory employment and completing of the apprenticeship programme Employer Description:DEVOTED TO QUALITY, FOR LASTING LUXURY Since 1861, we have designed and created bathrooms that have longevity at their heart. Each and every product is meticulously made, not only for the exceptional quality and craftsmanship it exudes, but also for the fact that it will give many years of luxurious service. As the antithesis to today’s throwaway society, we at Thomas Crapper strive to do things differently, creating products that are made responsibly, with a low carbon footprint using suppliers close to our home in Yorkshire, England. For over 150 years, we have remained true to the belief that buying well means you buy only once, and it is this unerring devotion to quality that has seen the company awarded with several Royal Warrants. Sometimes, it’s the little touches that can make all the difference. Our meticulous attention to detail leads us to create only the very finest products, which we are delighted to share with you in our new brochure for 2022.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Excellent Timekeeping,Excellent Attendance ....Read more...

Apprentice Nursery Practitioner

Main activities/tasks: Willingness to attend in-house and external training to gain knowledge and comprehension of the EYFS. This will include on-the-job training from more senior members of staff To support all nursery practitioners in providing stimulating and exciting activities to incorporate the EYFS, and cater to the individual children’s interests Build up a sound understanding of the Early Years Foundation Stage through training and experience Understands the principles of the key person systems When deemed suitable all modern apprentices will be allocated key children When applicable, good knowledge of their key children and their individual needs, which includes planning, observations and implementing of the activities When applicable, baseline assessments such as summative assessments to be completed every 3 months, which includes the tracking system to monitor the children’s progress Devise displays of children’s achievements, taking into account the presentation of the display Ensure systems are followed for all health and safety routines. i.e. - Risk assessments, signing in themselves, visitors and children in and out of the building Assist staff to create a stimulating environment both in and outdoors Share ideas with the team to ensure the children are happy and learning Responsible for ensuring medication is administered to key children at the correct times and all applicable paperwork is completed daily To have knowledge and promote fundamental British values with in the setting Build up a sound knowledge of safeguarding, including the prevent strategy Supporting colleagues in the room by providing assistance in daily routines To provide the highest standard of care for the children in the room ensuring you are a good role model by demonstrating your own Social, Physical and Intellectual skills Working towards a level 2 qualification Attend staff meetings as required Ensure compliance with the Nursery Health and Safety PlanUndertake domestic chores applicable to the setting, i.e. general cleaning of equipment, areas, and ensure good standards of safety and hygiene are maintained throughout the setting Assist in snack preparations and other daily duties Maintain good standards of hygiene and cleanliness at all times Be aware of any allergies that children have in setting Attend supervisions and be honest about your responses Ensure the confidentiality of any information received regarding the children, their families and other staff members To work within the guidelines of all the settings policies and procedures, contract and employee handbook To work within the guidelines set out by learning provider Build up strong relationships with parents/carers, staff and children, ensuring you are approachable at all times to discuss any queries/concerns Liaising with parents and other professionals where applicable Be aware of risks and undertake any risk assessments necessary, with supervision of room leader if needed Ensure risk assessment monitoring sheets are signed daily To carry out any other reasonable additional duties as requested by your supervisor and/or Nursery Manager from time to time To attend staff meetings, professional development training and any other events as requested by your Nursery Manager The role will require involvement in out of working hours activities, e.g. training, staff meetings, open days, Christmas parties, etc. Working in a nursery will involve working shift patterns including early morning starts and early evening finishes. The role may include long periods of time standing Training:Level 2 Early Years Practitioner apprenticeship standard, which includes: Level 2 Technical Certificate Level 1/2 Functional Skills in English, maths, and ICT (if required) Employee Rights and Responsibilities (ERR) Personal Learning and Thinking Skills (PLTS) End-Point Assessment (EPA) Training Outcome:Possibility of securing a permanent position within the nursery on completion of the Level 2 Apprenticeship programme.  We are open to recruiting someone who already holds a L2 Early Years qualification, so please also apply. You will then work towards a L3 Early Years Educator.Employer Description:Starjumps opened in 2009, offering both full and part time sessions to children aged 3months-5 years. The team at Starjumps understand choosing a childcare setting is one of the most difficult decisions a parent/carer will make, so we pride ourselves on working closely in partnership with parents/carers from the very beginning to ensure we offer you a safe, caring and happy environment for your child!Working Hours :Hours are to be confirmed at the interview. However, the nursery is open 7.30am - 6.00pm, so early starts and late finishes may be needed. Shifts TBD.Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Good attendance record,Flexible,Can Do Attitude,Caring ....Read more...

Tenancy Management & Resettlement Officer

Purpose Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. To provide high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services such as HOC, CYP and NRTPF. To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the use of temporary accommodation. Responsibilities Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets. Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions. Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions. Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the location priority policy. To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies. Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor’s surgeries, schools, police station, CAB office, dentist surgeries etc. To understand, and keep up to date with local and national policies affected by legislation with regard to welfare reforms and housing. Ensure all properties are maintained to a high standard investigate persistent disrepair complaints and/or to take property inventories for those properties accessing the incentive and or bond scheme. Be responsible for ensuring all landlords and tenants comply with their respective contractual agreements. Work effectively and efficiently with colleagues within the service, across other departments and external agencies to deliver and excellent customer focused service meeting individual, team, service and corporate targets & KPIs. Ensure that all payments, including deposits and cash incentives are properly recorded, monitored and, where appropriate, recovered from the landlord, accommodation supplier or tenant in accordance with the contractual agreements and the financial regulations. Deliver a stream lined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager. Knowledge Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords. A good knowledge and understanding of the government’s welfare reform and its implications on the private rented sector. Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas , electrics and energy efficiency) and legislation relating to the letting of private sector tenancies. Knowledge of the services provided for households who are in housing need. General knowledge of good property standards and common building problems. An awareness of the financial implications of decisions and an understanding of the importance of prioritising value for money. Skills Ability to work as part of a team and take initiative with own cases. Ability to promote and develop effective joint working practices across services. Ability to work with private sector partners and respond to the needs of that market as well as understanding how that fits with the requirement to meet housing need. Commitment to the promotion of a homeless prevention approach. Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions. Ability to maintain databases and work effectively with IT systems. Ability to meet performance targets and deliver positive outcomes. Required Must have Basic DBS. Experience of effectively working with landlords, letting agents and other accommodation suppliers. Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing. Experience of providing an excellent level of customer care and customer service in a comparable customer service environment. Experience of working effectively with private sector landlords and/or within a homelessness context. Experience of prioritising competing demands in a pressurised environment, recognize service priorities and manage a caseload within agreed targets. Experience of successfully developing initiatives and schemes to provide housing opportunities for people in housing need. ....Read more...

PE & Sports Coach Apprentice

Are you passionate about sports and physical activity? Do you love working with children to make a difference and impact on their learning and wellbeing? Can you be a positive role model to inspire and motivate children? Would you relish the opportunity to work alongside a friendly, supportive and hard-working team? If so, our apprenticeship opportunity may be perfect for you! This is an excellent opportunity for a flexible, creative and committed individual to join our happy, vibrant and skilful team. We have two vacancies available to work as full time sports coaches in Boldmere Infant and Junior Schools (one predominantly working in each venue). The Sports Coach apprentice has an important role to play in improving the health and wellbeing of children, families and communities by delivering fun, inclusive and engaging activities that help to bring about a change in physical activity habits. They will use extensive technical and tactical sports knowledge and skills to design and deliver coaching programmes that engage, motivate and evolve participants’ skills and performance. During this programme, Apprentices will engage in training that will develop and enhance their coaching skills and equip them to work in a variety of environments. In addition to this, there will also be a unique opportunity for candidates to engage in training that will develop and enhance their classroom practice/teaching skills so they can deliver whole class teaching for PE. School Sport Coaches design and deliver coaching programmes that focus on the acceleration of sustainable mastery of children’s psychomotor skills and wider physical education standards. They profile children’s cognitive, social, emotional and physical development needs. They measure psychomotor, technical and tactical skills in a range of physical activity contexts drawn from the Department for Education’s National Curriculum to enable physical education targets to be agreed upon. These results are used to create a curriculum plan that considers school term schedules and a ‘whole child’ development approach. The nature of roles and responsibilities for this role may include: Working directly with pupils of all ages Support/lead extra-curricular activities Assist with school games competitions & events Run/organise and support physical activity and engagement at break and lunch times Supporting the delivery of high quality and inclusive PE lessons to pupils in school in line with the requirements of the national curriculum for PE and the profile of needs across the pupil population Delivering interventions for pupils who are part of the Boldmere Inclusion Base (specific facility for pupils diagnosed with Autistic Spectrum Disorder) Support the delivery of holiday activity provision as part of Aspire's Active Camp programme Administration tasks related to planning and evaluating coaching activities/projects Safeguard children at all times Contribute to raising standards by ensuring high expectations are shared with children Supervise and support pupils ensuring their safety, by complying with good H&S practice Support the teachers and other staff in managing pupil behaviour, reporting difficulties as appropriate Attend training sessions as required for CPD purposes Training:The blended learning delivery design encompasses a range of methods to engage apprentices and offers a rich and exciting programme. Your training programme will involve: Level 4 School Sports Coach Apprenticeship Standard & qualification Sector specific CPD, such as: Multi-skills Coaching qualification Supporting the PE curriculum Behaviour Management Practical PE Curriculum Outdoor adventurous activities Gymnastics Dance Safeguarding / Prevent Mental Health and Wellbeing Functional Skills in maths and English (where required)Training Outcome:We will support you in your personal and professional development by providing you with the underpinning knowledge, skills and experience for the following: Careers within the Sport Coaching industry Potential further employment with the employer Opportunity for further education Employer Description:We have a great opportunity for two apprentices to be based full time in Boldmere Infant and Junior School. The Federation of Boldmere is an inclusive three-form entry setting, comprising of our Nursery & Infant School, Boldmere Inclusion Base (BIB) and Boldmere Junior School, all of which are located on the same site. We are situated in the Sutton Coldfield area of Birmingham. We offer places for children between the ages of 3-11 years and in addition to our mainstream classes have our Inclusion Base for children diagnosed with ASD. Aspire Active Education Group are a sport specialist coaching provider. We believe that combating inactivity requires a shift in attitudes and participation trends, both at home and at school. Simply, if physical activity were a pill, doctors would be rushing to prescribe it. But there are no magic pills. We're driven by a deep passion to engage children and young people in physical activity and inspire active lives. Our customer-centric delivery, training and partner framework not only boosts their health and well-being but also empowers them to excel academically. Every single day, we're committed to getting more than 1 million young people moving and enjoying the benefits of physical activity by the year 2025.Working Hours :Monday to Friday at Boldmere Infant/Junior during term time. Timetables will be designed to fit requirements. The apprentices will also work at holiday activity camps locally during the school holidays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Working with children ....Read more...

Account Manager, Ticketing

Full-Time; PermanentDate Posted: April 1, 2025Who we are… The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams:  the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events.  In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance.  The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the Pacific National Exhibition (PNE).The Account Manager, Ticketing will report to the Manager, Ticketing & Sales. The position plays a key role in ticketing operations, including event builds and box office management.Why join our Team? Inspires an exhilarating and fun-loving workplace.Supports a flexible work environment.Innovates in both concept and process.Thrives and promotes a fast-paced sales & marketing culture.Collaborates with all departments in a positive and proactive way.Proud to be a part of the growth of one of Vancouver’s most iconic institutions.Proud to be ranked in the top twenty as one of BC’s most loved brands – BC Business 2019 What will you do?The Account Manager, Ticketing has leadership, sales, and administration responsibilities to elevate business results, optimize our processes and technology and inspire our workforce in all PNE business channels. This position will divide its time on average with 30% account management, 50% ticketing operations & process management, and 20% leadership & administrative activities. The duties include, but are not limited to: Account Management Develop and maintain positive account management standard operating principles with team leads to elevate business results, grow client opportunities, and optimize ticket sales, processes, and technology.Partner with Marketing team and clients to identify ticket sales patterns and proactively address low selling shows, peaks and valleys in ticket sales and onboarding of new ticketing product offerings.Provide timely ticket reporting for internal and external events.Communicate with stakeholders on event build information for websites and e-blasts,Proof guest communications for pre-sales, announcements, cancelations, and event updates.Represents the interests of the client while maintaining the PNE business objectives and minimizing PNE risk.  Ticketing Operations & Process Management Manage and maintain online ticketing systems, policies and proceduresManage and provide onsite support for the Box Office during eventsResponsible for accuracy of event build set ups, maximizing ticket sales, and settlement processes for a variety of Promoters for onsite & offsite events, as well as all PNE internal events (Playland, Fright Nights, PNE Fair etc.).Maintain high levels of security, safety and fraud controls and ensure seamless scanning with access control systems.Manage inventory controls for all ticketing assets (Scanners, Ticket stock, wristbands, Printers, laptops etc.).Maximize use of ticketing platform functionality and call center technology including general maintenance and implementation of new product offerings.Work closely with Marketing Team on Google analytics analysis, SEO, event emails, social media & TicketLeader branding.  Leadership & Administration Inspire team to maximize their potential and productivity through optimization of processes and technology.Develop a sales & marketing culture across the organization and encourage cross selling at all PNE Events and business channels.Manage regular maintenance of ticketing software programs.Continually evolve knowledge of ticketing trends and develop enhancements for ticket build set ups.Ensure all corporate and client planning timelines are met respectively and diligently including contracts, analysis, financial reporting and maintain documented standard operating policies & procedures. What else? Minimum of 2 years ticketing experience with strong best practices in ticketing processes, quality controls, systems, and operations.1 – 2 years’ experience in sales or account management.Proven experience working with multiple organizational technology platforms including ticketing, events, and financial reporting.Strong understanding of ticketing technology and equipment.Ability to understand and represent another company’s brand at the PNE while balancing PNE objectives.Strong communication skills both written & verbal, with firm attention to detail.Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.Experience with Paciolan is considered an asset.Successful candidates must undergo a Criminal Record Check. Who are you? Strategic and creative team playerResults-oriented collaboratorMethodical and detail orientedTactful change makerCommitted to striving for excellence.Eager to make a difference. Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.  Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $60,000 - $75,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements.  The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.  ....Read more...