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Richmond Skoda Southampton Customer Service Advisor Apprenticeship
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn. Teamwork. Strong communication. Customer service. We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:ŠKODA is driven by something different. What are you driven by? We are looking for ambitious, dynamic, and enthusiastic people to join our apprenticeship programme. If you are customer focused, forward thinking and want to learn, then we can give you the life and technical skills you need to be part of our team.Working Hours :Monday - Friday, 08.30 - 17.30. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience ....Read more...
Group 1 Audi Macclesfield Customer Service Advisor Apprenticeship
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty. This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work. Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include: Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us. Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims. Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience. Promotion: Assisting with the sale of accessories and service plans. Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer Service We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Customer care skills,Patience ....Read more...
Project Co-ordinator Administration Apprentice
Assistant to develop best practice around project management and organisational tools. Core responsibilities include, but are not limited to, coordinating logistics, scheduling training sessions, liaising with trainers, facilitators, and clients, and ensuring all necessary materials and resources are available. Additionally, handling administrative tasks such as maintaining records, processing registrations, managing budgets, and tracking project progress. The project coordinator and administrator will also need to be conscious of ensuring client satisfaction by maintaining frequent and consistent communication on a regular basis. Responsibilities & Accountabilities Training Coordination: Schedule and organise training sessions, ensuring trainers, venues, and materials are in place. Client and Trainer Liaison: Communicate with clients and trainers to confirm requirements, schedules, and expectations. Administrative Support: Manage training records, attendance, and documentation to ensure accurate record-keeping. Logistics Management: Arrange venues, equipment, and online platforms for training delivery. Project Tracking: Monitor project timelines, deliverables, and budgets to ensure smooth execution. Compliance & Reporting: Ensure training programs adhere to industry standards and company policies; prepare reports as needed. Financial Coordination: Process invoices, track expenses, and manage budgets for training projects, issue invoicing. Issue Resolution: Troubleshoot scheduling conflicts, logistical challenges, and administrative issues as they arise. Process Improvement: Identify opportunities to streamline workflows and enhance training efficiency, creating innovative ways to track and monitor projects effectively. Understand Professional Learning, Development and Training market and LearningCog’s position & direction. Lend support to the internal office team as business requires and promote continuity within the group by being a supportive and uplifting team member. Work together with the internal team to ensure case studies & testimonials are captured and leveraged through appropriate communications. Participate in regular training/ learning activities to maintain and develop skills and knowledge. Administrative support to business management to ensure customer needs are taken care of as and when needed. Any other reasonable duties as required. Competencies/Skills This individual must possess strong organisational and time management skills to efficiently handle multiple training projects and deadlines. Excellent communication and interpersonal skills are essential for liaising with clients, trainers, and internal teams. The role requires attention to detail and problem-solving abilities to manage logistics, resolve scheduling conflicts, and ensure the smooth execution of training programs. Proficiency in administrative tasks, including document management, budgeting, and reporting, is crucial, along with technical skills to navigate learning management systems, scheduling software, and virtual training platforms. The ability to work independently and as part of a team, maintainconfidentiality, and adapt to changing priorities ensures success in this dynamic role. Knowledge of the Insights Discovery platform and psychometric tool would be beneficial but not an essential requirement. Your performance and development in the role will be discussed with you in a quarterly Personal Development Review (PDR) meeting and on a more in-depth basis annually. Your performance will be measured by:● Meeting monthly agreed KPI’s● Assessment of achievement of personal and business objectives● Assessment against competencies defined in this Job ProfileTraining:Provider: BROMLEY COLLEGE OF FURTHER AND HIGHER EDUCATION On programme Training: Level 3 Business Administrator Apprenticeship Standard Level 2 Functional Skills in maths and English Institute of Apprenticeship Certificate End-Point Assessment (EPA) Knowledge Training Test Skills Test Oral Questioning – underpinned by portfolio Training Outcome:Upon successful completion of the Level 3 Business Administration Apprenticeship, there may be opportunities for further progression within other areas of our team.Employer Description:Learning Cog is a cutting-edge leadership, management and sales training and development consultancy. We work with clients by integrating into their business, identifying and developing tailored proven best practice solutions, using a pragmatic and logical methodology, successfully enabling businesses to deliver, coach, drive and sustain individual, team and company elite performance resulting in outstanding business results and extraordinary growth.Working Hours :Monday to Friday 9:00am - 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience ....Read more...
Receptionist and Administrator Apprenticeship
Reception Duties: To greet and receive patients in a courteous manner and oversee the smooth running of appointments for Doctors / Nurses / Health Care Assistant To make appointments for patients who contact the surgery in person or by telephone, according to appointments policy To understand and carry out the arrangements for a patient to be seen in a medical emergency in liaison with the Duty Doctor To explain practice arrangements and formal requirements to all patients new to the Practice, ensuring that all procedures are followed To advise patients of relevant charges for private services, receive payment and issues receipts for such monies To answer general enquiries from both patients and visitors in a courteous and efficient manner To receive requests for home visits and record relevant information prior to passing to Doctor To receive requests from colleagues for transport and follow surgery procedures to book ambulance and document To update information on computer as required. E.g. Change of name / address etc. New patient registrations To relay information to patients as required by Doctors / Nurses To check the Amendments and Deductions on the GP Links system daily and take action as necessary To oversee incoming records on GP2GP and advise the doctors of medication that requires authorisation as appropriate Management of Appointment Sysstem: Making appointments on the computer Ensure total familiarity with the appointment system including regular and incidental variations Ensure sufficient information is taken to retrieve the correct patient records Monitor the effectiveness of the system and report any problems or variations to management Operation of Telephone System: Receive and make calls as required Divert calls and take any messages as appropriate Report any telephone system faults to the Reception Manager immediately General Duties: Generally assisting Doctors, Nurses and colleagues etc. Holiday relief and cover for sickness of colleagues when necessary Ensure all windows and doors are locked before leaving surgery at the end of the day Ensure all lights and other electrical equipment is switched off at the end of the day Various errands as may reasonably be required by Doctors or the Practice Manager Any other duties as may be required from time to time Administration Administrative Duties: To open the post, sort and distribute appropriately To prepare the internal post ready for the courier to collect To prepare the external post and take to the post office To check in and check out private work in the blue book with accuracy To photocopy patient records for solicitors etc. as appropriate To photocopy and send insurance/medical reports as required ensuring that appropriate records are maintained To photocopy standard letters/forms etc. for use within the surgery. Data Entry / Management To process reports received from the Out of Hours Provider / Physiotherapy To import clinical correspondence from the emails and process as appropriate To scan clinical correspondence in to the patient record To code clinical information using workflow ensuring READ code accuracy Training: The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification Functional skills will be studied if equivalent qualifications are not held Training Outcome: Upon completion of apprenticeship, the candidate may be offered roles such as: Administration, Lead Reception Lead, Operations Manager Employer Description:The Market cross surgery is a a primary care service for the people of Mildenhall and surrounding villages. We have a population of around 12,000 patients and dispense to approximately 4500. Our team consists of Partners, Doctors, Nurses,Administrators, Receptionists and additional team members from Forest Heath PCN.Working Hours :Monday- Friday, working hours to be agreed 08:00 - 18:30Skills: Communication skills,Attention to detail,IT skills,Administrative skills,Team working ....Read more...
Skills and Capability Apprentice
Purpose of PostTo support the development of the skills and capability offer within Portfolio Management, in line with the City of London Corporation’s strategic priorities.To assist the Skills and Capability Officer in the roll-out and embedding of the Project Management Academy within the City of London Corporation, and associated career development opportunities relating to project and portfolio management.To provide administrative support to the Skills and Capability Officer and the Assistant Director for Portfolio Management, as necessary and appropriate.Main Duties & Responsibilities1. Administrative Support: Assist in scheduling and organising training sessions, workshops, and meetings, including booking of training spaces. Maintain records of training activities, attendance, and feedback Prepare and distribute training materials and resources, as necessary. 2. Communication and Coordination: Act as a point of contact for training participants, answering queries and providing information. Work with trainers, facilitators, and external suppliers to ensure smooth delivery of training programs. Help in relaying updates and information related to further learning and development opportunities related to project management. 3. Data Management and Reporting: Collect and analyse data on training effectiveness and participant feedback. Assist in preparing reports and presentations on progress against training outcomes. Maintain and update databases related to training activities and participant information. 4. Support in Development and Implementation: Help in the maintenance of training materials, tools, and templates. Assist in the implementation of new training initiatives and programs. Support the customisation of training content to meet the specific needs of different teams and projects, as appropriate.5. Learning and Development: Stay up to date on best practices and trends in the project management and learning and development spaces. Seek opportunities for personal and professional development within the apprenticeship. Additional Responsibilities• Technical Support: Provide technical assistance as necessary, ensuring smooth operation of online/hybrid training.Troubleshoot any technical issues that arise during hybrid/online training events. Project Assistance: Support the Skills and Capability Officer in various delivery-related tasks appropriate to the grade. Assist in the regular review of documentation of project training processes and guidance documentation. CoLC Policies and Procedures: Actively seek to implement the City of London’s Occupational Health and Safety Policy in relation to the duties of the post, and at all times give due regard to the health and safety of both themselves and others when carrying out their duties.• Actively seek to implement the City of London’s Equal Opportunity Policy and the objective to promote equality of opportunity in relation to the duties of the post. To undertake any duties that may reasonably be requested appropriate to the grade Training:You will be supported to achieve the Business Administration Level 3 apprenticeship. Theoretical training will be Biweekly with the support of the training provider. Practical training and support will be given in the workplace allowing you to embed your learning in the working environment. You will receive hours 6 per week to support with your apprenticeship studies.Training Outcome:On successful completion of the apprenticeship, we aim to offer a permanent role within the team if a position is available. Alternatively, we shall endeavour to secure an alternative position within the City of London Corporation.Employer Description:The City Corporation with a rich history that precedes parliament, the City Corporation has been an ever constant throughout history adapting in order to meet modern demands of the City it serves, and is home to some of the world’s most striking modern architecture. The City of London Corporation forms part of London as a whole, along with the 32 London Boroughs who have responsibility for local government services within their local area. Based at the Guildhall the City Corporation looks after and promotes the City of London.Working Hours :Monday to Friday 9:15am - 5pm core hours. Flexibility will be required for business needs. The role is 3 days in the office, 2 days working from home.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Logical,Team working,Non judgemental ....Read more...
Group 1 Audi Macclesfield Parts Advisor Apprenticeship
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks. Your duties will vary from day to day and could include: Providing advice to customers who are having problems with their vehicles. Taking sales orders from customers both face to face and over the phone. Stock control for vehicle parts and accessories. Maintaining an ordered stock room. Raising invoices for parts sold. Liaison with internal teams to ensure the correct stock is place at the right time. Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail. As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided). We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are: Enthusiasm and willingness to learn Teamwork Strong communication Customer service skills We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre. This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. On successful completion of the one year programme, you will receive the following: Level 2 Customer Service Practitioner Standard Brand specific certifications Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Audi is an exceptional brand fuelled by a passion to create the ultimate customer experience, which is why we are looking to invest in apprentices who can help us achieve our ambitious plans. There's never been a better time to join us, as we continue to enjoy massive success and unprecedented growth in the prestige car market. We are looking for the next generation of exceptional people to become part of our team and help us to delight our customers.Working Hours :Monday – Friday. 0830 – 1730. Possibility of Saturday workings and / or shifts. Working week will be confirmed on application.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Creative ....Read more...
Assistant Permitting Manager
About YouDo you see yourself being part of an organisation that works to protect life, drinking water and the environment from the legacy of past mining?Are you able to make risk based but sound decisions using digital tools, in some cases with limited available information?Can you manage yourself and handle busy workloads assessing several development proposals running concurrently?If so, read on......You will have background knowledge and skills that will enable you to assess and make decisions for proposals that involve access to Mining Remediation Authority’s property.Your background knowledge can be a relevant degree in geotechnical, minerals, or civil engineering fields or relevant experience in at least one of the following areas: Site & minerals surveying; Ground investigation; Mining engineering; Geology & Geochemistry; Environmental control & legislation and some understanding of mining and knowledge of the risks associated with miningYou must be able to use digital tools that include GIS and mapping software and should be able to produce written easy to understand reports.Knowledge of the Mining Remediation Authority’s permitting process is desirable, but not essential as you will be given necessary training. About The RoleYou will be joining a permitting team that grants around 1800 permits annually to those wishing to enter or disturb our interest. The Permit process is the method the Mining Remediation Authority uses to manage access to our underground property during development on the coalfield.You will be responsible for technical assessments and permitting decisions according to our processes and obligations to manage liabilities from our property. Most of your work will be desk based, but there will be occasions for field based work as part of compliance checks and engagements with stakeholders and partners.The role requires you to be able to manage a busy workload assessing a suite of applications at any one time. You’ll pro-actively manage your own workload, seeking support and escalating issues as appropriate to deliver high quality and risk-based permitting decisions to deadlines. To achieve this, you’ll have excellent interpersonal skills to develop and maintain excellent working relationships with customers. You must be prepared to have difficult conversations with customers and be able to clearly explain your decisions.The permit applications that are processed by the team include proposals for ground investigations, remediation work involving shaft location, grouting for the stabilisation of shallow mine-workings, mine shafts and other bulk grouting operations. You will be supported by peer Assistant Permitting Managers, Permitting Managers, a Permit team Leader and a Principal Permitting Manager.In exchange for your hard work, you will have the opportunity to further develop your skills, expertise and career in this fast-paced environment, for example by becoming a lead in the subject area of your expertise, or being the main lead on one of the exciting major infrastructure development programmes that we permit.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule: Application closing date: 26th May 2025 Sifting date: 28th May 2025 Interviews: w/c 9th June 2025(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.Unfortunately we are unable to provide sponsorship for our roles.About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion: As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.We want to recruit you based on your skills and experience, and not the colour of your skin, where you come from, or who you share your life with. What’s important is that you can carry out your role effectively. That’s why, when you submit your application to us, we remove all your personal data before the hiring manager reviews your details. If you are successful and you join us, you can be confident that this is because we trust that you will be successful and can make a difference. By continuing to improve our diversity, we continue to improve our knowledge and innovation and live our values of being trusted, inclusive and progressive. If you have the skills and experience that we are looking for, but you require an alternative application form or other reasonable adjustments to apply, let us know. You can get in touch by email at recruitment@coal.gov.uk or give us a call on 01623 637000 ....Read more...
Level 2 Housing & Property Management Assistant Apprenticeship at Roupell Park RMO Ltd
To provide and deliver efficient, effective, customer-oriented housing maintenance services To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service Act as the first point of contact for tenants reporting repairs and maintenance issues Log repair requests in the housing management system accurately Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times Monitor outstanding repairs, keeping residents informed of progress and resolution times Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs Provide reception duties for the main office, greeting tenants and visitors in a professional manner Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services Respond to tenant complaints in a timely and professional manner. Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised Work with external services to support vulnerable tenants, following safeguarding policies and procedures Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background Support RPRMO in delivering services that are accessible and meet the diverse needs of the community Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed Help organise community events and activities aimed at enhancing tenant engagement and satisfaction Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service Understanding of GDPR legislation and a commitment to confidentiality To carry out any other duties reasonably requested by the Estate Director Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident ....Read more...
Customer Service Officer Apprenticeship at Roupell Park RMO Ltd
To provide and deliver efficient, effective, customer-oriented housing maintenance services To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service Act as the first point of contact for tenants reporting repairs and maintenance issues Log repair requests in the housing management system accurately Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times Monitor outstanding repairs, keeping residents informed of progress and resolution times Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs Provide reception duties for the main office, greeting tenants and visitors in a professional manner Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services Respond to tenant complaints in a timely and professional manner. Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised Work with external services to support vulnerable tenants, following safeguarding policies and procedures Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background Support RPRMO in delivering services that are accessible and meet the diverse needs of the community Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed Help organise community events and activities aimed at enhancing tenant engagement and satisfaction Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service Understanding of GDPR legislation and a commitment to confidentiality To carry out any other duties reasonably requested by the Estate Director Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident ....Read more...