Working predominately in the customer care team
Learning and gaining knowledge of the kitchen industry
Learning after care sales on the contract division
Will be working on various CRM systems
Working in various areas of the business, 3 different sites, so lots of variety taking calls on reception on occasions
Supporting in the sales and accounts department
Lots of work on email and phone with external customers who have bought kitchens from property developers
Many properties are high end market so excellent product knowledge will be developed
Training:
Level 3 Business Administrator
Work based learning
Functional skills
Training Outcome:Progression onto full time employment.Employer Description:"KAM DESIGN pride ourselves on creating amazing German Designer Kitchens and English Burbidge Kitchens in which highly desirable fitted furniture becomes something deeply personal and tailored especially for you.
From our very first appointment with you right through to the completion of your project, we will provide you with a managed service which focuses on both outstanding attention to detail and quality.
Our business was founded on the desire to push the boundaries of perfection and achieve unique results in both contemporary and traditional designs.
We are here to turn your dreams into reality, with craftsmanship and quality that’s unachievable by the majority of our competitors."Working Hours :Monday - Friday, 9.00am - 5.00pm. 30 minute lunch and adhoc relaxed breaks throughout.Skills: Organisation skills,Team working,Motivated,Confidence....Read more...
As a Sales Representative at UKS Group, you will be an integral part of our dynamic sales team, driving growth and fostering client relationships within the underfloor screeding and heating industry. Your expertise and customer-centric approach will contribute directly to our continued success and expansion. You will be processing enquiries, chasing construction development, plus more.
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Main Duties
Duties will include:
Making telephone calls daily
Processing enquiries
Chasing construction development
Maintaining records and files
Build positive working relationships
General administration duties
Desired Qualities:
Friendly and professional telephone manner
Communications skills
Training:Next Level will work closely with you to complete your Level 3 Business Administrator Apprenticeship. Next Level can hire apprentices at any time and hold regular workshops for those on the course. These workshops occur once every 2 weeks online via Teams. You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager, and yourself, to ensure you are meeting deadlines and staying on top of your work.
If required, we can also provide Functional Skills in maths and English throughout your apprenticeship. Upon successful completion of the apprenticeship, you will receive a Level 3 City and Guilds apprenticeship qualification in Business Administration.Training Outcome:
Potential to progress with the company, and gain experience in further departments, strengthening your knowledge
Employer Description:Providing Underfloor Heating & Floor Screeding SolutionsUKS Group provides a professional service to ensure your project is completed to the highest standard, whilst closely observing time frames and budgets.Working Hours :Monday - Friday.
Shifts to be confirmed.Skills: Communication skills,Customer care skills,Problem solving skills....Read more...
Duties include:
Prepare weekly, bi-weekly, monthly, and annual payroll
All payroll data entry tasks
Dealing with payroll queries
Calculating SMP, SSP, Tax & NI
Producing payroll reports
Documenting starters, leavers and holiday records
Answering telephone calls with clients
Creation of documents
Supporting other staff with their administration tasks
Training:Payroll administrator Level 3 Apprenticeship Standard:
A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (21 months including endpoint assessment) topics covered include:
Business and Customer Awareness
Payroll Core
Pensions
Technical Payroll
Regulations and Compliance
Systems and Processes
Planning and Prioritisation
Analysis skills
Using Systems and Processes
Producing Quality and Accurate Information and Reports
You may need to complete level 2 maths and English Functional skills (if you cannot evidence prior grades)
Training Outcome:
The opportunity to progress to a higher apprenticeship may be available
We are looking to develop an apprentice, with a view to offering a permanent position upon successful completion of the apprenticeship programme
Employer Description:AS Robins LLP is a payroll boutique offering a bespoke service to a wide client base of small to medium sized enterprises across the UK. We serve over 1,000 accounts, ranging from just a single employee, to as many as 500+. We pride ourselves on our ability to tailor a service to suit you, thus taking the stress and strain out of payroll / HR, allowing you to do what you do best – focus on your business.
Our clients range from domestic support/carers through to PLCs (UK and international) and entrepreneurial start-ups.
Many include professional accountancy firms, all of which benefit from outsourcing their payroll function to AS Robins, so that we can provide a bespoke service. Outsourcing saves you valuable time and we always adapt our services to you, or your end client’s needs.
Avoiding such distractions allows you to focus your efforts on the issues that are key to the profitable growth of your business.
Our team of payroll and HR professionals help businesses in a real-time working environment, utilising the latest advancements in technology to ensure we remain progressive and at the forefront of innovation in our industry.Working Hours :Monday - Friday, 9.00am - 5.00pm.
Exact shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Appointments, scheduling, and capacity management:
To deal with all new patient chemotherapy referrals from clinicians, ensuring that the first chemotherapy treatment is scheduled within Cancer Waiting Times targets
To liaise directly with the patient regarding their treatment, providing information and reassurance and managing patient expectations around the chemotherapy experience
To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals
To schedule all chemotherapy treatment on the Medical Day Unit in line with local guidelines and protocols
To plan patient treatment and unit capacity efficiently, having consideration for a range of influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of blood results etc
To plan ahead and to reschedule workload, when necessary, to ensure that the unit capacity is optimally utilised
To book chemotherapy prescribing clinic and treatment appointments for all patients receiving chemotherapy
Clinic management:
To plan all chemotherapy prescribing clinics, ensuing that the clinic profiles are adjusted in line with doctor availability
To pre-prepare all clinics
To manage overbooking of chemotherapy prescribing clinic
To proactively monitor chemotherapy prescribing to ensure that all chemotherapy prescriptions are pre-prescribed in line with hospital policy and liaise with individual clinicians to rectify any missing prescriptions
To arrange extra prescribing and treatment clinics to meet unusual levels of patient demand, for example after bank holidays
Tracking chemotherapy prescriptions, from confirmation to release of treatment and liaising with pharmacy regarding chemotherapy releasing status and to keep patients and nursing staff informed
Reception Duties:
To meet and greet all patients and visitors to the MDU and Centre for Urgent Care in a professional, courteous, and friendly manner
To deal calmly and sensitively with vulnerable patients and a range of difficult situations
To deal with a high volume of patients with complex needs on a daily basis, both face-to-face and over the phone
To communicate effectively with patients in relation to their use of services on the MDU, guiding patients around the Unit on arrival
To deal proactively and effectively with a wide range of enquires from clinicians, nurses and administrative colleagues, escalating to other staff when appropriate
Training:
Business Administrator Level 3 Apprenticeship Standard
PMA will deiver the training - through an oline delivery method
Sessions will be delivered once a month using Microsoft Teams
Training Outcome:
Patient Service Administrator
Medical Secretary
Employer Description:The Royal Marsden has a vital role in championing change and improvement in cancer care through research and innovation, education and leading-edge practice. We are incredibly proud of our international reputation for pushing the boundaries and for our groundbreaking work ensuring patients receive the very latest and best in cancer treatment and care.Working Hours :Monday - Friday, 08:00 - 16:00 or 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Sales Administrator
Location - Uxbridge
Background to the roleOur Client is seeking a customer-focused team player to handle a varied and interesting role covering internal sales and technical administration of their product lines.
Key Objectives: Providing direct line support for the Technical Sales Team. Management of customer account setup, forms to fill, payment, and monitoring. Manage credit limits and customer issues (in consultation with team leader). Implement agreed pricing of new and existing products. Preparation of pricing and stock quotation estimates. Taking phone inquiries, raising sales leads Sending literature Dealing with email/website inquiries Preparing stock quotations Processing inquiries into SORS Collating order processing information into job folders Raising SDNs, Order Acknowledgments, SIN Invoices, SCR Credit Notes, SRC processing Sales receipts Checking stock records Producing in-house documentation
Reporting Structure: Reporting to the Sales Admin Team LeaderKey Internal Relationships: Managing Director Finance Director Sales Director / Sales Manager Purchasing Manager CAD & Technical Manager Production Manager
Candidate SpecificationBackground:Ideally, a degree-educated person with direct experience in the roles listed above. Experience working within manufacturing businesses.
With a good understanding of customer service, you will have spent most of your career in office-based roles and can quickly learn and understand all administrative or office-based processes. The job will also involve discussions with customers and our sales, technical & production teams, so confident and clear communication skills are required.
Experience: Must have office-based experience Must also be able to evidence delivery of processes and improvements Experience in lean manufacturing preferred Microsoft Office experience – Excel/Word etc
Personal Attributes: Self-starter with initiative – can make it happen Excellent interpersonal skills Positive and good communicator – strong presentation skills Team player Prepared to be involved in other aspects of the company’s operation as requested.
In certain aspects of the job role, additional training will be provided. ....Read more...
Answering the phone and dealing with customer enquiries
Addressing emails
Determining specification of equipment and issuing customer quotations
Filing/Archiving
Accompanying visitors to the building
Assisting with visitors who attend for product training
Helping to keep the office area clean and tidy (team effort)
Assisting with the company Quality System as and when required
Invoicing
Training:
Business Administrator Level 3 Apprenticeship Standard
The apprentice will be expected to attend Craven College one day per fortnight and the other 4 days (5 one week) at work
Training Outcome:
R A Medical Services is a growing specialist company and several employees have recently changed roles and progressed upwards
Further roles may be developed in additional areas as we continue to expand
We are currently undergoing a transition to ISO 13485 which is a much more demanding quality system, offering potential for a role assisting with management of this
We are currently in the process of establishing a training suite for healthcare professional who wish to attend our premises for training and product updates, additional staff will be required to facilitate this area
Employer Description:R A Medical Services are a specialist healthcare company offering a range of goods and services for inhalation sedation. Our range includes: new equipment, ongoing sundry equipment sales and managing a maintenance service on customer sites involving travelling across the UK and Ireland. A small amount of manufacturing is done on our premises, but we also have unique Distributor agreements with two America n Manufacturers, holding considerable stock.
The company is unique across the UK and Ireland (including Southern Ireland and offshore) and has the advantage of over 60 years’ experience in this particular field dating from the 1960s. The present company having been in existence for 30+ years. In January 2025 we moved into a new facility, the existing building being remodelled extensively to meet our specific requirements.
The company is a multi-generational family run business with traditional values and resulting care for staff.Working Hours :Monday - Thursday, 9.00am - 5.00pm and Friday, 9.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
The role is to work alongside the current Administration Team and learn all aspects of administration and reception whilst working in a busy environment. Invaluable experience will be gained within the administration and reception areas of the school whilst working towards an apprenticeship. Liaison with all required stakeholders is essential for the role, therefore, the postholder will receive training in this area, but it is expected that they demonstrate exemplary customer service.
To provide a strong administrative support service to the school, maintaining school office systems in an effective and consistent manner to the benefit of the school.
To have a strong work ethic and the ability to learn whilst working in a busy environment.
The successful candidate will be offered to support open evenings and parent evenings etc, to further their training but attendance is not compulsory.Training:Apprentices complete a mix of on-the-job training and off-the-job learning in the workplace (a minimum of 6.5 hours per week). Training sessions are delivered online with 2 face-to-face days.Training Outcome:On successful completion the apprentice will be qualified as a Level 3 Business Administrator which could provide a clear progression path, enabling individuals to develop their skills and advance in their careers.
The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications.Employer Description:We are proud to be a special and unique community that combines a rich historical legacy with a broad and innovative curriculum. Established in 1677 by John Roan, a member of Charles I’s royal household, the school was founded through his generous bequest to educate the children of Greenwich. His vision continues to shape our values and mission today.
The school’s motto, with honour and hard work, suggests that excellence, hard work, ambition and social responsibility were at the heart of John Roan’s vision. These values still influence the school today and our mission is to ensure that all students achieve the highest possible academic outcomes and develop into responsible citizens, so they are able to lead happy and fulfilled lives. We achieve this mission through our PRIDE values.Working Hours :This role is working Mon-Fri from 7.45am to 4.15pm.
Term time only (39 weeks) plus 10 days.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
For this role, you need to be a team player and able to work in a busy environment. It’s a busy transport office.. you'll be dealing with our drivers who are out on the road, as well as liaising with other depots in the network.
Our customers are our priority, excellent customer service is a must!
You will be responsible for dealing with the day-to-day administration tasks for the business.
You will get the opportunity to learn and develop your business and customer service skills under the guidance of the small team who have a lot of experience and knowledge to share. As you progress, you will be given more responsibility and you will have the opportunity to work towards a full-time position at the end of your apprenticeship.
After training, the role will include:
General administrative duties such as data input and customer returns
Dealing with depot emails
Answering the telephone and dealing with enquiries
Daily use of our transport systems
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation that are relevant to your post, to meet the overall business objectives.Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator apprenticeship standard
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
Great prospects for progression to a full-time position for the right candidate
Employer Description:Based in Skipton since 1987, Euro-Tran Despatch is a service-driven, environmentally-conscious business with a reputation for service that is second to none. We are a friendly local company, employing local people and supporting the local economy.
Euro-Tran remains proud of its association with Skipton and the Yorkshire Dales. From our Airedale Business Park Depots, we continue to support over 300 Aire Valley clients, having done so for over 30 years.
We offer a full range of services: whether you need to send a mailpack, a courier pack, packages or pallets or even an item sold on e-Bay, we will be pleased to help. We can also provide storage and offer a Picking Operation for your goods. The Environment remains at the forefront of our operations, and we make every effort to minimise our carbon footprint to ensure our business does not impact the beauty of the Dales.
In addition to our rigid Environmental Policy, we offer a Dales drop-in service to larger carriers, hauliers, and businesses for those last-leg deliveries into the Dales. By grouping such deliveries into our Skipton depot, we help minimise heavy vehicle activity along the fragile Dales lanes. Our parcel network, APC Overnight, is the largest UK network. Like Euro-Tran, APC is service-driven and is recognised year-on-year in the Triangle Express Parcels Survey (the industry “Bible”), achieving consistently better client feedback than its global peers.Working Hours :Monday to Friday, 10.00am - 6.00pm with 1-hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Liase with customers, clients and stakeholders daily to resolve queries and provide necessary support
Carry out onboarding checks against new clients in line with our Anti-Money Laundering and Ethical standards
Preparing insolvency documentation, including forms, reports, and correspondence
Conduct research and gather information to support insolvency cases
Maintain accurate records of case-related activities and documents
Monitor deadlines and ensure timely completion of tasks
Contribute to the continuous improvement of processes and procedures within the insolvency department
Liaising with valuation agents to deal with case specific assets
Chasing outstanding debtors and ensuring clients make payment in line with agreed terms
Training:Level 3 Business Administrator Apprenticeship Standard which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Blended on/off the job training and location to be confirmed.
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT
Record and document production
Decision making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulation
Policies
External environment factors
Training Outcome:
Possibility of a full-time position upon completion of the apprenticeship
Employer Description:We're a modern, forward-thinking, and non-traditional insolvency practice.
Our efficient & streamlined systems combined with the latest software advances allows us to provide you with a great business recovery service at a fair cost.Working Hours :Monday- Thursday
8:30am- 5.00pm
1 hour lunch break
Fridays
8:15am- 1.00pm
No breakSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative....Read more...
Duties to include:
To create and maintain learners files
Maintain the filing systems, manual and digital
To enter data into PICS, to maintain the information to the correct level, to produce reports as required for own and others use following GDPR
To create and maintain spreadsheets for own and other staff use
Identify and enter Registrations for Standards, Functional Skills tests & EPA . Check results and inform others
To provide general administrative support
To oversee any work experience learners at Protocol offices
To support effective team work and cover reception as required
To help meet all the designated KPIs
Liaising with internal departments to ensure an excellent level of service is provided
Scanning, filing, and archiving paperwork
Following company procedures
Recording, updating and archiving information
Use of office equipment (photocopier, fax machine etc.)
Training:
Business Administrator Level 3
English and maths Functional Skills (if applicable)
Minimum of 6 hours off the job training per week at employer premises
One day per month training at Protocol Consultancy Services in Birmingham City Centre
Training Outcome:Full time employment following successful apprenticeship and EPA achievement.Employer Description:We are an approved Work-Based Training Provider for the Education and Skills Funding Agency. PCS is part of the Protocol Group of Companies and is a trading name of Transworld Publications Services Ltd. We deliver training across the West Midlands.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Deal with student enquiries, e.g., collection of consent forms, printing timetables, and addressing basic uniform issues
Answer queries from parents/carers, students, and other stakeholders both over the telephone and in person
Welcome and support visitors, ensuring the signing-in process is followed, identification badges are issued, and health and safety procedures (e.g., fire evacuation) are highlighted
Refer students to the pastoral team as necessary
Ensure reception areas are opened on time and closed in the afternoon once all guests have departed. Where visitors/guests are waiting, provide support until the relevant staff member is available
Keep the reception area clean, tidy, and presentable at all times.
Model excellence in customer service to provide visitors and the community with the best possible experience
Provide effective first aid response for all incidents and record details in the health and safety accident management system
Support the administration team in coordinating vaccinations and liaise with external agencies as required
Training:
Qualification: Business Administrator – Level 3 (equivalent to A Level)
Duration of course: 18 months
Training Provider: LMP Education (Rated No 1 Training Provider in the UK!)
All learning delivered online/remotely alongside the role
Training Outcome:Possible full-time employment upon completion of the apprenticeship. Employer Description:Oasis Academy Arena is a secondary school serving children aged 11-16 in Croydon. We are kind, ambitious and professional; every child has the chance to succeed with us as we aim to work in partnership to help our students reach their potential.Working Hours :Monday to Friday, (shifts tbc).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Collecting hours and timesheets from our workers each week
Ensuring the accurate calculation, production and distribution of timesheets to clients
Maintaining and organising up-to-date company systems, documents and databases
Collaborate with team members to ensure the smooth operation of our payroll and marketing functions
Dealing with queries regarding payments and invoices
Creating reports and giving feedback to improve business performance
Provide administrative support to our network of branches, including compliance and Right to Work checks for candidates (following government guidelines)
Answering emails and social media enquiries in a timely and professional manner
Create and post engaging content for our social media pages and websites
Assist in developing our overall marketing strategies and schedules
Maintaining sufficient office supplies and procurement
Assist with general administrative tasks and business support in a flexible and responsive manner
Training:
Business Administrator Level 3 Apprenticeship Standard qualificationFunctional Skills in maths and English where applicable
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full time role with 365 People
Employer Description:365 People is a highly recognised and respected recruitment agency, specialising in the supply of
Driving, Industrial, Commercial, Engineering and Professional staff throughout the UK. With extensive combined experience, we are committed to delivering exceptional service to both our
clients and candidates.Working Hours :Monday - Thursday, 08:00 - 17:00, Friday, 08:00 - 16:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Target Driven,Ability to multitask....Read more...
Key responsibilities:
Meet and greet visitors, clients, and delegates in a professional and friendly manner
Order and coordinate lunches and refreshments for training sessions and meetings
Replenish and maintain the breakout area to ensure it is tidy, clean, and well-stocked
Answer incoming phone calls and direct inquiries appropriately
Working on a project internally to improve a process
Produce certificates for completed courses
Deal with payments from customers
Working on the company social media
Sort, file, and manage paperwork including training documents, forms, and certificates
Assist with basic lead generation activities, such as researching potential clients and updating contact databases
Carry out light cleaning duties to ensure the building and training areas are always clean and presentable
Training:
The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month
Training Outcome:
Possibility of permanent employment and going on to complete further qualifications
Employer Description:We are health and safety consultants and trainers, specialising in a range of different industries and sectors, and an NVQ assessment centre delivering NVQs specifically for the construction industry.
At Seaham Safety Services, we pride ourselves on offering exceptional levels of service to all our clients, both companies and individuals. We will work alongside you to support and guide you in making an informed decision on any training or services you or your employees may require to maintain competency.Working Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Handle incoming and outgoing communications – including emails, calls, and post – ensuring timely and appropriate responses.
Organise and coordinate meetings.
Maintain up-to-date records and filing systems.
Communicate with clients to provide updates and request any outstanding documentation.
Demonstrate a professional and polite telephone manner at all times.
Confident use of Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong written and verbal communication skills.
Well-organised, with the ability to prioritise tasks and manage a varied workload effectively.
Comfortable dealing with colleagues and clients in a professional and confident manner.
Ensure all data is processed and stored in line with relevant legislation, with full regard for security and confidentiality.
Accurately input and update internal data systems as required.
Process documentation quickly and accurately to support team operations.
Receive and manage client files, uploading key information to online portals (full training will be provided).
Training:Business Administrator Level 3 Standard.
This qualification requires college attendance once per month.Training Outcome:We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.Employer Description:We are a specialist commercial estate agent acting on behalf of business owners who, for varied reasons, wish to sell their business. We deliver a bespoke service for a wide variety of clients ranging from the retail sector, day nurseries and large multi-million-pound enterprises.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Answering the telephone dealing with enquiries and booking appointments, these may be face to face or for GP telephone triage calls
Making entries into patient records in a clear concise and chronological order
Preparing prescriptions for GP’s to sign electronically
Dealing with emails from both patients and external organisations
Working with the rest of the practice team to give the best service to our patient population and visitors to the practice
Training:
Business Administrator Standard (delivered within the workplace)
Regular training with North Warwickshire and South Leicestershire College
At least 6 hours of your working week will be spent training or studying
Training is delivered via online sessions every 6 weeks for 4 hours
Functional skills in maths and English up to Level 2 (if required)
Training Outcome:
Potential for full-time position if available on completion
Employer Description:Riversley Road Surgery is situated within close walking distance to Nuneaton town centre. Our friendly team consists of 4 GP partners, a Practice Manager & Deputy PM, two practice nurses and an administrative team. We are a training practice which means that we have junior doctors who are training to become GP’s. We have a practice list size of almost 6500 patients, the practice population is very diverse. We have very high standards of care and communication, this is reflected in reviews we receive.Working Hours :Monday: 10.30am – 3.00pm
Tuesday: 8.00am – 6.30pm
Wednesday: Self directed learning
Thursday: 8.00am – 6.30pm
Friday: 8.00am – 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Key responsibilities:
Meet and greet visitors, clients, and delegates in a professional and friendly manner
Order and coordinate lunches and refreshments for training sessions and meetings
Replenish and maintain the breakout area to ensure it is tidy, clean, and well-stocked
Answer incoming phone calls and direct enquiries appropriately
Working on a project internally to improve a process
Produce certificates for completed courses
Deal with payments from customers
Working on the company's social media
Sort, file, and manage paperwork including training documents, forms, and certificates
Assist with basic lead generation activities, such as researching potential clients and updating contact databases
Carry out light cleaning duties to ensure the building and training areas are always clean and presentable
Training:
The Business Administrator Level 3 will be delivered in the workplace by a visit from a college trainer coach once a month
Training Outcome:
Possibility of permanent employment and going on to complete further qualifications
Employer Description:We are health and safety consultants and trainers, specialising in a range of different industries and sectors, and an NVQ assessment centre delivering NVQs specifically for the construction industry.
At Seaham Safety Services, we pride ourselves on offering exceptional levels of service to all our clients, both companies and individuals. We will work alongside you to support and guide you in making an informed decision on any training or services you or your employees may require to maintain competency.Working Hours :Monday - Friday, between 8.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
To provide support to the Business Support Managers
To support development and management of the administrative systems
To support the provision of a proactive and confidential secretarial and administrative support service to the Director and, where time and priorities allow Heads of Service withing the department
To coordinate diaries and arrange appointments to utilise time to best advantage
To support the scheduling, organisation and servicing of meetings
To support production of quality documents and reports by ensuring a consistent format and presentation is maintained
To monitor correspondence, ensuring the timely provision of written replies on behalf of the Director or Heads of Service where required and take follow-up action where appropriate, redirecting if necessary
To operate a bring-forward system for the Director I Management Team and ensure ready access to all relevant papers and supporting documentation for meetings, interviews, etc
Alert the Director where there are areas for concern or urgent action
To receive telephone calls and personal callers on behalf of the Director, respond to enquiries where possible or refer the enquiry if appropriate
To maintain efficient, effective and confidential electronic and paper filling systems
To implement Departmental administrative policies and procedures
To liaise and work in close co-operation with Heads of Service, managers and support staff as required
To assist in the operational implementation of new processes resulting from policy development
To support the Director and other Departmental budget holders by ensuring dissemination of up to date and accurate budget information for discussion at divisional senior leadership team meetings
To carry out all duties and responsibilities in accordance with the Council's procedures on Equal Opportunities and Customer Care policies and procedures and are trained in their implementation where necessary
To monitor the implementation of Health and Safety procedures and to raise any concerns or suggestions for revision with the Head of Service, supporting preparation of reports for the Director as required
To input data on relevant IT systems in an accurate and timely basis and to be aware both performance indicators this data contributes to and of the department's and council's Performance
To participate in and service departmental, corporate, cross departmental or multi-agency working groups as required
To undertake any other duties as required by the Director or Head of Service as appropriate to the grading of the post as required by management
To carry out all duties and responsibilities in accordance with the Council's procedures on Equal Opportunities and Customer Care policies and procedures and are trained in their implementation where necessary
Training:
Level 3 Business Administrator Apprenticeship Standard
Flexible online learning
A combination of live webinars, self study, learning journals and online modules
Training Outcome:
This role may be a gateway to further career opportunities, such as management or senior support roles
Employer Description:The London Borough of Merton Council, located in South West London, is dedicated to serving a diverse and vibrant community, offering innovative public services and fostering sustainable development. Join a forward-thinking council committed to excellence, inclusivity, and the well-being of its residents.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative,Independent working....Read more...
As an apprentice in our contract support team, your role will be key to delivering exceptional customer service. You’ll develop strong communication skills and attention to detail while supporting both internal teams and clients including:
Building strong relationships with external clients and the internal team, ensuring an outstanding customer experience through clear and professional communication by phone and email.
Respond promptly to enquiries from customers, Account Managers, and Engineers, making sure everything is handled within set timescales.
Regularly meet with your Team Leader for 1:1 sessions focused on your personal development, progress on business objectives, and ongoing training.
Ensure all communications, documentation, and transactions meet company guidelines and regulatory requirements.
Carry out any ad hoc tasks assigned by your Team Leader, giving you exposure to different areas of the business.
Training:The training will be ongoing and mainly office-based, with regular support from experienced mentors to guide you throughout the scheme. Training will take place at our main office, where you’ll get hands-on learning alongside your day-to-day work. Depending on the schedule, training sessions will happen regularly—usually weekly or biweekly—to help you develop your skills step-by-step while you gain real workplace experience.
Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interact with internal or external customers.
City of Bristol College
Off site in its entirety
Training Outcome:Strong possibility of full-time employment once apprenticeship is completed, further training and career progression.Employer Description:Lancer Scott was established in 1996 and operates across the maintenance, repair, project, and construction sectors. We deliver services to both public and private sector clients, working within housing and commercial markets. The company remains independently owned and is managed by its original founders, supported by a board of directors with expertise spanning various industries. This diverse leadership enables us to offer tailored, high-quality services that meet the specific needs of our clients.Working Hours :40 Hours, Monday to Friday (8.00am to 5.00pm, 1 hour lunchbreak).
20 days holiday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Reliable,Punctual....Read more...
Serve patients and visitors by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcome patients and visitors in person or on the telephone, and answering or referring inquiries.
Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Protect patients’ rights by maintaining confidentiality of medical and personal information.
Maintain operations by following policies and procedures, reporting needed changes.
Contribute to team effort by accomplishing related results as needed.
To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
Scanning and filing of documents
Processing of emails
Assisting the team and Manager with day to day duties
Training:You will be enrolled at Rotherham College; giving you the training and support you need to become an all-rounded and qualified administrator. You would have regular tutor sessions and constant access to support both face to face and on line classes.
You will undertake The Level 3 Business Administration apprenticeship standard.
Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Kinvara Private Hospital is a state-of-the-art private hospital based in Rotherham, South Yorkshire. The hospital provides a number of surgical and medical services and is also a Centre of Excellence for lipoedema surgery.
Kinvara’s Philosophy
Treat all patients with dignity and respect.
Only use treatments that have a proven track record.
Ensure treatment protocols are simple and transparent.
Provide individualised treatment plans that address all the patient’s needs.
Strive for high patient-satisfaction.
Continually audit results in order to improve our standard of care.Working Hours :Shift pattern is 7.15am 3.15pm, 9.00am - 5.00pm or 12.00pm - 8.00pm, Monday to Friday plus every other Saturday, 7.00am - 12.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Friendly and approachable,Good telephone manner....Read more...
Answering telephones - first point of contact when answering calls
Effectively and accurately handling customer service enquiries (e.g. Settlement Figure requests)
Responsible for the appropriate distribution of customer service emails
Maintenance of computerised and manual records (Cleansing customer files to remove unnecessary information, ensuring documents are scanned so we hold a digital copy)
Day-to-day filing/photocopying/scanning
Monitoring stationery stock levels and ordering when appropriate
Production of documentation for signing by customers
Processing of payouts once signed documents received
Liaising with suppliers to request invoices and any amendments
Contacting funders to provide relevant information and ensure payouts are smoothly processed
Loading of new proposals onto deal management system
Checking and processing own book payouts
Learn to use Leasesoft for our own book lending (inputting of deals & in life servicing once live)
Completing relevant searches requested by the sales team/directors required for underwriting (Experian, land registry, valuation)
Actively chase any outstanding original documentation for own book agreements if not received at payout
To attend and/or complete any mandatory training courses stipulated by the Company
To ensure the educational aspects of the apprenticeship are completed in a timely manner
Training:You will be working towards a Level 3 Business Administrator Apprenticeship standard.
You will receive on and off-the-job training and support from an assessor and an Apprenticeship Advisor.
You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.Training Outcome:Potential to move to other areas of the business internally, such as collections or sales, as well as progressing into the administration team. Opportunities are also available in the wider group in marketing, HR and finance.Employer Description:Ignition is a leading provider of vehicle and asset finance, helping finance a diverse range of plant, machinery, business equipment, motor, light and heavy commercial vehicles and renewable energy. Our finance solutions are provided either through our funds, or via joint trading relationships with a panel of major finance houses.
Ignition doesn't just refer to external funders - we also lend directly from our own funds. This dual role allows flexibility, more control over proposals, potentially faster decision making, and access to deals competitors may not offer.
Customers receive dedicated account managers and one-on-one support. A more human, responsive and supportive experience throughout the finance journey. Funds a wide range of assets including commercial vehicles, construction equipment, renewable energy tech and agriculture machinery.
Based in the Southwest, but serving clients across the UK as part of the STAR Asset Finance Group. Combination of regional knowledge with nationwide capability.Working Hours :Monday to Friday, 9am to 5pm, 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Manage all aspects of a medical secretary role, including accurate copy typing and word processing services. This includes the typing of letters, reports, patient referrals, filling in the details for appropriate templates etc. in an accurate and quality manner, and sometimes subject to short deadlines
Process urgent and routine patient referrals through the electronic Gateway system
Monitoring the e-Referral system to ensure referrals are processed in a timely manner
Respond or action tasks or emails sent via the EMIS system on a daily basis
To maintain and keep up-to-date data logs in computerised patient records
To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries and tasks from either patients or services within the NHS
To maintain the computer clinic system in an accurate and secure manner
To assist with the gathering of statistics and information when required
To provide internal cover for annual leave within the secretarial department
To be able to prioritise workload
To inform lead of possible data breaches
To reply or communicate emails that come through from colleagues within NHS service departments
To help maintain the two Teldoc email systems and action/forward information appropriately and timely
Any other duties commensurate with skills and responsibilities
Training:Business Administrator Level 3 Apprenticeship Standard:
Day release at Telford College once every 2 weeks
Allocated a mentor in the workplace
Allocated a Telford College assessor to support apprenticeship
Training Outcome:
After the apprenticeship is completed, there will be the offer of a position in the medical secretary team
Employer Description:Teldoc is Shropshire’s first ‘Super-Surgery’ and is a medical practice in Primary Care. Teldoc consists of 6 sites and works alongside Shifnal & Priorslee Medical Practice, who have 2 sites.
Teldoc provides high quality healthcare in a responsive, supportive and courteous manner. We provide a service which puts our patient’s welfare at the heart of what we do.Working Hours :Monday to Friday, between 8.00am and 5.00pm, which includes a 30 minute unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Understanding of Environment....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
Multicare Electronics are an Electronics Service Centre handling returns and electronic repairs for global manufacturers such as Harman Kardon, JBL, Yamaha, Panasonic, Tefal plus many more.
You will receive full in-house training in the use of the company's Bespoke Software Packages and all internal policies and procedures.
Business admin key responsibilities:
Maintaining records on the company's bespoke software packages
Dealing with inbound and outbound emails
Dealing with incoming/outbound phone calls
Creating/completing RMA/jobs on our systems
Inputting of data
Parts-ordering
Reporting and proactive planning
Generate shipping labels
Check and maintain stock levels
Ensuring that the policies of the company are observed, and that good practice is encouraged, particularly in the areas ofHealth & Safety, Equal Opportunities and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.
Applicants must have the following:
Good verbal and communication skills
Good organisational and time-management skills
Positive, enthusiastic approach
Confident telephone manner
Ability to use web-based software packages
Ability to use all Microsoft Applications including Outlook, Excel and Word
Training:As a business administration apprentice, you will complete the following qualifications as part of your apprenticeship:
Level 3 Business Administrator Standard Apprenticeship
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
Possible full-time employment following successful completion of apprenticeship
Employer Description:Multicare Electronics are an electronic service centre, providing a professional and friendly service for the return and repair of electronic equipment for manufacturers, traders and individuals across the world.
Being a Sole Service Centre for major manufacturers is a title we're very proud of. This enables Multicare to provide customers with the best service.
We have built a solid reputation for quality of service. As well as dealing with bulk repairs from manufacturers, we also handle trade accounts and offer our repair services to the public. Our dedicated facilities have been set-up to enable us to work with clients throughout the world dealing with transport, currencies and customs as part of our services.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
You’ll gain experience in a wide range of office tasks, from document handling to supporting purchasing and customer service, in a friendly and fast-paced technical environment.
Your duties will include:
Answer phones and directing technical enquiries
Managing incoming and outgoing emails
Filing and organising documentation
Raising and processing purchase order / sales orders
Liaising with suppliers for pricing and lead times
Tracking orders and updating status
Assisting with the management technical documentation
Supporting quality audits ISO9001
Training:
For this Apprenticeship Standard, learners will have the opportunity to give focus on the knowledge, skills and behaviours of the standard that will allow for good business acumen, decision making and the understanding of tools and techniques in relation to time and project management. The completion of this Apprenticeship Standard will require monthly training visits from a qualified IPS Trainer to help support the Apprentice
This will allow them to develop skills and progress the building of the Apprentice portfolio to prepare the learner for End Point Assessment
Delivery is primarily carried out through remote visits, but the trainer will visit the learner’s workplace quarterly and at the start of training to allow for a good working relationship between all parties for smooth delivery of the Standard
Upon successful completion, the learner will achieve the Level 3 Business Administrator Standard
Training Outcome:
Upon successful completion of the apprenticeship, become the vital hub of a high-tech engineering team, master essential business skills, take on leadership challenges, and fast-track your way into project support, quality control, or operations management
Employer Description:Engineering firm supplying precision instrumentation, bespoke assemblies, technical expertise with a can-do attitude.Working Hours :Monday - Friday, 08:30 - 17:00 with an hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Reliable,Punctual,Willing to learn,Adaptability,confidentiality....Read more...
