Customer Complaints & Resolution ManagerLocation: Hybrid – 2 days Wilmslow HQ, 3 days from home Salary: Competitive basic – OTE 39k per year
Citation provides expert HR, employment law, and health and safety support to businesses across the UK. We help organisations stay compliant, protect their people, and create safer, more productive workplaces. Our tailored solutions combine hands-on consultancy with powerful technology, giving employers the confidence and tools they need to manage risk, drive performance, and focus on what matters most – running their business.
If you’re a professional with personality who wants to work in a forward-thinking business, surrounded by brilliant people who genuinely care about you and are a pleasure to work with, then we’re definitely the company for you to grow with. If our culture sounds like the right fit and you’d like to be part of our success story, we’d love to hear from you – send us your details today.
What will I be responsible for?• Lead the resolution process for customer complaints, managing each case with care and professionalism—including escalating to managers or other teams when needed.• Confidently handle a wide variety of complex issues, navigating sensitive situations with empathy and clarity to reach positive resolutions.• Dig deep into the root causes of complaints, identifying patterns and working with teams to implement meaningful improvements.• Stay informed with a strong understanding of compliance functions and how they impact our clients.• Use multiple internal systems and resources to gather the information you need to resolve issues efficiently and accurately.• Analyse complaint and survey data to uncover opportunities for continuous improvement, collaborating with the wider business to bring those ideas to life.• Share insights and feedback with the Compliance leadership team to help reduce future complaints and enhance the overall client experience.• Prepare and share reports on complaints and compensation, ensuring stakeholders are kept informed and aligned.• Champion continuous improvement, always looking for ways to enhance the client journey and deliver better outcomes.• Deliver outstanding service to a diverse client base, and support your colleagues in doing the same
Who are we looking for?
You’ll bring a proven track record in complaints handling, customer success, or resolution management, with an exceptional ability to truly listen and empathise with client concerns. Your communication skills – both written and verbal – enable you to engage, influence, and present confidently at every level of the organisation.
You’ll be a strong negotiator and presenter, able to juggle multiple priorities with ease while maintaining a meticulous eye for detail and a commitment to outstanding quality. Resilient and solutions-driven, you thrive when faced with challenges and use your analytical mindset to uncover root causes and deliver meaningful improvements.
You understand the power of efficient processes and positive behaviours in driving customer success and naturally build trusted relationships, working collaboratively with colleagues and stakeholders to achieve the best outcomes.
Here’s a taste of the perks we roll out for our extraordinary team members:25 Days of Holiday + 8 Bank Holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU. Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.....Read more...
Sales Account ManagerManvers, South Yorkshire S63£28,000 Basic Salary + Uncapped Commission + 6 weeks paid holidayPermanent, 34.5 hours per weekFlexible hoursWhat We Offer
£28,000 basic salaryUnlimited commission potential34.5-hour working week6 weeks paid annual holidayFlexible and part-time working optionsSupportive, team-oriented environment with real career prospects
Lenzkes Clamping Tools are seeking a proactive, experienced and motivated Sales Account Manager who with the support of our external sales team will be responsible for managing and growing an existing sales territory. You’ll nurture existing customer relationships, re-engage lapsed clients, and identify new business opportunities — all whilst enjoying the autonomy to manage your own customer portfolio with minimal micromanagement.Our top performers come from a variety of sales backgrounds, what matters most is your ability to build rapport, sell consultatively, and deliver results over the phone.What You’ll Need
A proven track record in sales (any industry)A confident, professional telephone mannerA proactive, self-motivated attitudeA willingness to learn about our products and industry
If you’re ready to take the next step in your sales career and enjoy the freedom to thrive, apply today for this Sales Account Manager role and take control of your future. INDHS ....Read more...
Sales ExecutiveManvers, South Yorkshire S63£28,000 Basic Salary + Uncapped Commission + 6 weeks paid holidayPermanent, 34.5 hours per weekFlexible hoursWhat We Offer
£28,000 basic salaryUnlimited commission potential34.5-hour working week6 weeks paid annual holidayFlexible and part-time working optionsSupportive, team-oriented environment with real career prospects
Lenzkes Clamping Tools are seeking a proactive, experienced and motivated Sales Executive who with the support of our external sales team will be responsible for managing and growing an existing sales territory. You’ll nurture existing customer relationships, re-engage lapsed clients, and identify new business opportunities — all whilst enjoying the autonomy to manage your own customer portfolio with minimal micromanagement.Our top performers come from a variety of sales backgrounds, what matters most is your ability to build rapport, sell consultatively, and deliver results over the phone.What You’ll Need
A proven track record in sales (any industry)A confident, professional telephone mannerA proactive, self-motivated attitudeA willingness to learn about our products and industry
If you’re ready to take the next step in your sales career and enjoy the freedom to thrive, apply today for this Sales Executive role and take control of your future. INDHS ....Read more...
Parts Advisor
Job Title Parts Advisor
Salary up to £35000 per annum
Location Southampton
We are looking for an experienced and motivated Parts Advisor to join our clients busy commercial vehicle dealership in Southampton. This is a fantastic opportunity to work within a well-established company that values its people, offers excellent training, and provides long-term career progression.
As a Parts Advisor, you will play a vital role in supporting the workshop by ensuring parts are efficiently supplied to technicians and maintaining smooth running of the parts department.
Parts Advisor Key Responsibilities
- Accurately identify, source, and distribute parts to service technicians across multiple shifts
- Maintain stock levels and carry out regular inventory checks
- Order specialist parts as required and ensure timely delivery
- Manage goods in/goods out processes efficiently
- Provide excellent customer service to internal and external stakeholders
- Keep records up to date using computerised systems
About You To be successful in this role, you will have:
- Previous experience working in a vehicle parts or motor trade environment
- Good IT and administration skills
- Strong organisational abilities and attention to detail
- A proactive, customer-focused attitude
- A full UK driving licence
Parts Advisor Salary & Benefits
- Salary: Up to £35000 per annum
- 25 days annual leave (plus bank holidays)
- Pension scheme
- Life insurance
- Commitment and recruitment bonuses
- Staff referral rewards
- Eye test vouchers & Employee Assistance Programme
- Financial wellbeing support
How to Apply If youre interested in this Parts Advisor role, contact John Barnes at Holt Recruitment today:
Call: 07955 081 481
Email: john@holtrecruitment.com
Or simply click Apply Now to send us your CV.....Read more...
Taking inbound calls from customers with the aim for first contact resolution
Dealing with general enquiries such as taking payments and advising customers of missing payments
Providing technical support for our telecommunications and online advertising customers
Raising faults and internal work tickets
Liaising both internally with different departments and externally through partner companies to resolve customer queries
Carrying out any other ad hoc administration duties where necessary
Training:Level 3 Business Administrator Apprenticeship Standard which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:
IT
Record and document production
Decision-making
Interpersonal skills
Communication
Quality
Planning and organisation
Project management
Relevant regulations
Policies
External environmental factors
Training Outcome:Possibility of a full-time position upon the completion of the apprenticeship.Employer Description:Unitel Direct Limited is one of largest independently owned companies in the UK supplying telephone, broadband, mobiles, utilities & web services to businesses all over the UK.Working Hours :Monday - Friday (exact hours to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Provide efficient and reliable chair-side support to Practice Clinicians. The role will also require working in other areas of the practice such as reception, dealing with patient queries, answering the phone, taking payments and booking appointments.Training:This qualification is a level 3 advanced apprenticeship accredited by City & Guilds and is delivered nationwide through blended interactive E-Learning, enabling learners to access the course from anywhere in the UK. Upon achievement the apprentice will be awarded a Diploma in Dental Nursing Level 3. Functional Skills English & maths level 2 qualifications unless already exempt.Training Outcome:With experience you may be able to move into jobs like team manager, team leader or dental practice manager.
With further training you could become a dental therapist, helping a dentist carry out the more routine dentistry work. You could also become a dental hygienist, helping people to look after their teeth and gums.
You might decide to train as an orthodontic therapist helping dentists to improve the look and position of a patient's teeth.
Health careers:
https://www.healthcareers.nhs.uk/Employer Description:We are a small friendly dental practice located in Manchester. We offer a range of treatments and pride ourselves on the quality of our customer service.Working Hours :Monday to Friday, 8.45am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
Supply Chain Supervisor
The ideal candidate for the Supply Chain Supervisor will ideally come from an Engineering and Production background and have a working knowledge of procurement precision machined components and coordination of import and export activities.
Supply Chain Supervisor Responsibilities
Responsible for material planning, scheduling and procurement in accordance with bills of materials and customer demand.
Monitor Purchase Orders through to delivery, including regular expediting, reconcile any order discrepancies, and assist accounts with invoice queries.
Coordinate all domestic and international logistics.
Maintain accurate records of import and export activities, deal with any Customs queries and support finance for Postponed VAT Accounting.
Supply Chain Supervisor Requirements:
Strong proficiency in Microsoft Excel
Working knowledge of SAP Business by Design
Supervisory experience
Logistics
If you are a Supply Chain Supervisor with experience looking for a challenging position within a great company that supply globally, please apply now.....Read more...
Provide an administration support function for the Apprenticeship Funding Manager and wider team
Support the day-to-day delivery of apprenticeship data, compliance, and reporting requirements
Assist with programme administration, reception cover, and invigilation
General administrative support responsibilities as required
Compliance and data administration
Support with compliance checks of learner enrolments on BUD
Assist with the accurate input, updating and management of apprenticeship data on the Apprenticeship Service (AS), including creating cohorts, adding apprentices, and linking to employers
Collate and produce reports for management and funding purposes
Work closely with the Apprenticeship Funding Manager and wider team to deliver effective administration support
Audits and quality
Assist in preparing documentation for internal and external audits
Provide support in resolving issues identified during compliance checks
Operational support
Assist with exam invigilation where required
Support with reception cover, including greeting visitors and responding to queries
Training:
Working towards a Level 3 Business Administrator apprenticeship standard
At least 20% of your working hours will be allocated to 'off-the-job' training. We'll support you in understanding the working hours during the recruitment process
Your Development:
Our Apprenticeship Programme is an excellent way of ensuring we have high-quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
The Programme typically lasts between 12 and 24 months, depending on the career path chosen, and you'll achieve a nationally recognised qualification
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches, as well as virtual classroom sessions and E-Learning modules
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:
There are lots of opportunities to develop your career within our expanding business
Your early development is carefully mapped through your Apprenticeship journey, with your learning focused toward achieving an industry-recognised qualification
This is the grounding for your future development within the network, and opportunities exist, once qualified, to further develop your skills and to move into new roles
Employer Description:Calex is one of the UK’s largest apprenticeship training providers with over 20 years of experience in employer led provision.Working Hours :Monday- Friday, 9.00am- 5.00pm, however your exact hours will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
Engineer Surveyor Lifting Equipment – Engineer Surveyor – Cranes and Lifting Equipment – Kidderminster - Total Package Circa £50K containing £40k basic + Company car or Car allowance, private health, double matching pension and overtime to increase this further.Are you an engineer with experience of maintaining, servicing or inspecting any type of lifting equipment or cranes? Are you interested in a career with a huge test, inspection and certification company with over a hundred years of history?You will be rewarded with an extensive benefits package and have over £55,000 training invested in you within the first 12 months. In addition, you will receive a basic of £40k with a great contributory pension, yearly bonus and company car or car allowance The CompanyServicesA SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring lifting equipment is compliant with current regulatory and statutory requirements. SectorsAerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, NuclearLocationsKidderminsterEngineer Surveyor Package:Getting you to work
Company Car or Car Allowance
Advancing your career
Step up from the tools into a professional engineering environmentMinimum £55,000 training investment in you for the first 12 monthsUp to 12-16 weeks modular training programme with a blend of classroom and practical learningSupport with professional membership including renewal fees paidCareer Ladder with 8 different career options
Securing your future
Employer double matching pension contributions up to 8%Guaranteed annual review
Work life balance
33 days holiday including statutory holidays the ability to buy and sell extra days40 hours flexible working week which allows homelife balanceVast opportunities for overtime which is not mandatoryHome based roleCentralised diary management team assist in booking your appointments
Engineer Surveyor Main Accountabilities:
Inspection and certification of cranes and lifting equipment (Gantry Crane, Crawler Cranes, Scissor lift, MEWPs Excavators, FLT’s)Working to LOLER and PUWER regulationsManaging diary and clients with patchMaintaining client relationshipsFull Technical Specialist SupportOperate within agreed authorities, inspection and H&S standardsClear customer focus and drive to achieve optimal service delivery
Qualifications Knowledge, Skills and Experience:
Level 4 qualification in eg HNC and above (Mechanical based subject)Hands on experience of fixing, inspecting, maintaining, repairing or servicing any lifting equipment or cranes UK Driving licenceCustomer facing skills
Cranes Engineer Surveyor – Engineer Surveyor – Cranes and Lifting Equipment – Kidderminster - £40,000 basic + Company car or £4250 Car allowance, private health, double matching pension....Read more...
Mechanical Engineer Surveyor Lifting Equipment – Engineer Surveyor – Cranes and Lifting Equipment –Taunton - Total Package Circa £56K+ containing £42K-£45K basic + Company car or Car allowance, private health, double matching pension and overtime to increase this further.Are you an engineer with experience of maintaining, servicing or inspecting any type of lifting equipment or cranes? Are you interested in a career with a huge test, inspection and certification company with over a hundred years of history?You will be rewarded with an extensive benefits package and have over £55,000 training invested in you within the first 12 months. In addition, you will receive a basic of £42K-£45K with a great contributory pension, yearly bonus and company car or car allowance The CompanyServicesA SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring lifting equipment is compliant with current regulatory and statutory requirements. SectorsAerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, NuclearLocationsTauntonEngineer Surveyor Package:Getting you to work
Company Car or Car Allowance
Advancing your career
Step up from the tools into a professional engineering environmentMinimum £55,000 training investment in you for the first 12 monthsUp to 12-16 weeks modular training programme with a blend of classroom and practical learningSupport with professional membership including renewal fees paidCareer Ladder with 8 different career options
Securing your future
Employer double matching pension contributions up to 8%Guaranteed annual review
Work life balance
33 days holiday including statutory holidays the ability to buy and sell extra days40 hours flexible working week which allows homelife balanceVast opportunities for overtime which is not mandatoryHome based roleCentralised diary management team assist in booking your appointments
Engineer Surveyor Main Accountabilities:
Inspection and certification of cranes and lifting equipment (Gantry Crane, Crawler Cranes, Scissor lift, MEWPs Excavators, FLT’s)Working to LOLER and PUWER regulationsManaging diary and clients with patchMaintaining client relationshipsFull Technical Specialist SupportOperate within agreed authorities, inspection and H&S standardsClear customer focus and drive to achieve optimal service delivery
Qualifications Knowledge, Skills and Experience:
Level 4 qualification in eg HNC and above (Mechanical based subject)Hands on experience of fixing, inspecting, maintaining, repairing or servicing any lifting equipment or cranes UK Driving licenceCustomer facing skills
Cranes Engineer Surveyor – Mechanical Engineer Surveyor – Cranes and Lifting Equipment – Taunton - £42,000 £45,000 basic + Company car or £5000 Car allowance, private health, double matching pension....Read more...
Mechanical Engineer Surveyor – Pressure & Steam Systems – Cumbria Total package cira £62K -which includes Basic £45,000-£49,000 + Company Car or Car Allowance & double matching pension + Excellent BenefitsAre you a Mechanical Engineer who is experienced in high pressure systems or steam systems or an engineer surveyor that’s interested in a career with a huge test, inspection and certification company with over a hundred and fifty years of history?You will be rewarded with an extensive benefits package and have £55,000 training invested in you within the first 12 months. In addition, you will receive a basic of £45,000-£49,000 with double matching contributory pension, yearly bonus and car or car allowanceThe CompanyTurnoverA well established business, draped in history, who are at the forefront of innovation in their approach to business. This innovation and work style is a key component to how they increase revenues year on year.ServicesA SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring pressure equipment is compliant with current regulatory and statutory requirements. SectorsAerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, NuclearLocationsCumbriaPackage:Getting you to work
Company Car or Allowance
Advancing your career
Step up from the tools into a professional engineering environmentMinimum £55,000 training investment in you for the first 12 monthsUp to 12 week modular training programme with a blend of classroom and practical learningSupport with professional membership including renewal fees paidCareer Ladder with 5 different career options
Securing your future
Employer pension double matchingCompany wide bonusAnnual review
Work life balance
33 days holiday including statutory holidays40 hour flexible working week which allows homelife balanceWorking week paid door to door with vast opportunities for overtime which is not mandatoryHome based roleCentralised diary management team assist in booking your appointments
Main Accountabilities:
Inspection and certification of pressure air and steam systemsBoilers, steam plant, compressors, steam turbines, pressure vessels condensers, heat exchangersAutonomy of personal diary Streamlined and simplified recording of information Maintaining client relationshipsFull Technical Specialist SupportOperate within agreed authorities, inspection and H&S standardsClear customer focus and drive to achieve optimal service delivery
Qualifications Knowledge, Skills and Experience:
HNC or Level 4 qualification equivalent in any engineering discipline Hands on experience of fixing, inspecting, maintaining, repairing or servicing relevant pressure equipment eg boilers, compressors, heat exchangers, steam plant UK Driving licenceCustomer facing skills
Engineer Surveyor – Pressure & Steam Systems – Cumbria - £45,000-£49,000 Basic Salary + Car Allowance & Excellent Benefits....Read more...
Engineer Surveyor Lifting Equipment – Mechanical Engineer Surveyor – Cranes and Lifting Equipment –Cumbria - Total Package Circa £56K+ containing £42K-£45K basic + Company car or Car allowance, private health, double matching pension and overtime to increase this further.Are you a mechanical engineer with experience of maintaining, servicing or inspecting any type of lifting equipment or cranes? Are you interested in a career with a huge test, inspection and certification company with over a hundred years of history?You will be rewarded with an extensive benefits package and have over £55,000 training invested in you within the first 12 months. In addition, you will receive a basic of £42K-£45K with a great contributory pension, yearly bonus and company car or car allowance The CompanyServicesA SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring lifting equipment is compliant with current regulatory and statutory requirements. SectorsAerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, NuclearLocationsCumbriaEngineer Surveyor Package:Getting you to work
Company Car or Car Allowance
Advancing your career
Step up from the tools into a professional engineering environmentMinimum £55,000 training investment in you for the first 12 monthsUp to 12-16 weeks modular training programme with a blend of classroom and practical learningSupport with professional membership including renewal fees paidCareer Ladder with 8 different career options
Securing your future
Employer double matching pension contributions up to 8%Guaranteed annual review
Work life balance
33 days holiday including statutory holidays the ability to buy and sell extra days40 hours flexible working week which allows homelife balanceVast opportunities for overtime which is not mandatoryHome based roleCentralised diary management team assist in booking your appointments
Engineer Surveyor Main Accountabilities:
Inspection and certification of cranes and lifting equipment (Gantry Crane, Crawler Cranes, Scissor lift, MEWPs Excavators, FLT’s)Working to LOLER and PUWER regulationsManaging diary and clients with patchMaintaining client relationshipsFull Technical Specialist SupportOperate within agreed authorities, inspection and H&S standardsClear customer focus and drive to achieve optimal service delivery
Qualifications Knowledge, Skills and Experience:
Level 4 qualification in eg HNC and above (Mechanical based subject)Hands on experience of fixing, inspecting, maintaining, repairing or servicing any lifting equipment or cranes UK Driving licenceCustomer facing skills
Cranes Engineer Surveyor – Engineer Surveyor – Cranes and Lifting Equipment – Cumbria - £42,000 £45,000 basic + Company car or £4250 Car allowance, private health, double matching pension....Read more...
Engineer Surveyor Lifting Equipment – Mechanical Engineer Surveyor – Cranes and Lifting Equipment – Wigan - Total Package Circa £56K+ containing £42K-£45K basic + Company car or Car allowance, private health, double matching pension and overtime to increase this further.Are you a mechanical engineer with experience of maintaining, servicing or inspecting any type of lifting equipment or cranes? Are you interested in a career with a huge test, inspection and certification company with over a hundred years of history?You will be rewarded with an extensive benefits package and have over £55,000 training invested in you within the first 12 months. In addition, you will receive a basic of £42K-£45K with a great contributory pension, yearly bonus and company car or car allowance The CompanyServicesA SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring lifting equipment is compliant with current regulatory and statutory requirements. SectorsAerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, NuclearLocationsWiganEngineer Surveyor Package:Getting you to work
Company Car or Car Allowance
Advancing your career
Step up from the tools into a professional engineering environmentMinimum £55,000 training investment in you for the first 12 monthsUp to 12-16 weeks modular training programme with a blend of classroom and practical learningSupport with professional membership including renewal fees paidCareer Ladder with 8 different career options
Securing your future
Employer double matching pension contributions up to 8%Guaranteed annual review
Work life balance
33 days holiday including statutory holidays the ability to buy and sell extra days40 hours flexible working week which allows homelife balanceVast opportunities for overtime which is not mandatoryHome based roleCentralised diary management team assist in booking your appointments
Engineer Surveyor Main Accountabilities:
Inspection and certification of cranes and lifting equipment (Gantry Crane, Crawler Cranes, Scissor lift, MEWPs Excavators, FLT’s)Working to LOLER and PUWER regulationsManaging diary and clients with patchMaintaining client relationshipsFull Technical Specialist SupportOperate within agreed authorities, inspection and H&S standardsClear customer focus and drive to achieve optimal service delivery
Qualifications Knowledge, Skills and Experience:
Level 4 qualification in eg HNC and above (Mechanical based subject)Hands on experience of fixing, inspecting, maintaining, repairing or servicing any lifting equipment or cranes UK Driving licenceCustomer facing skills
Cranes Engineer Surveyor – Engineer Surveyor – Cranes and Lifting Equipment –Wigan - £42,000 £45,000 basic + Company car or £4250 Car allowance, private health, double matching pension....Read more...
Trainee Crane Engineer Surveyor – Trainee Engineer Surveyor – Cranes and Lifting Equipment – Derby- £36K basic + Car allowance of £5.5K, 10% contributory pensionAre you an engineer with experience of maintaining, servicing or inspecting any type of lifting equipment or cranes? And want to gain access to the engineer surveyor industry with a huge test, inspection and certification company with over a hundred and fifty years of history. But only have a level 3 qualification?You will be rewarded with an extensive benefits package and have a bespoke training programme.The job has progression n built into it, as this has the ability to progress into a fully fledged Engineer Surveyor, with package increase. In addition, you will receive a basic of between £33K-£36K with a great contributory pension, yearly bonus and car allowance The CompanyServicesA SAFED and UKAS accredited world leading professional services company who support businesses with quality & compliance and carry out high quality inspections ensuring lifting equipment is compliant with current regulatory and statutory requirements. SectorsAerospace, Manufacturing, Forces, Commercial, Automotive, Marine, Utilities, Industrial, NuclearLocationsDerbyEngineer Surveyor Package:Getting you to work
Car Allowance £5,500
Advancing your career
Step up from the tools into a professional engineering environmentBespoke training package from a world leader within the industry when you first startUp to 6 week modular training programme with a blend of classroom and practical learningSupport with professional membership including renewal fees paid
Securing your future
10% Employer pension contributionGuaranteed annual review
Work life balance
33 days holiday including statutory holidays the ability to buy and sell extra days40 hour flexible working week which allows homelife balanceWorking week paid door to door with vast opportunities for overtime which is not mandatoryHome based roleCentralised diary management team assist in booking your appointments
Engineer Surveyor Main Accountabilities:
Inspection and certification of cranes and lifting equipment (Gantry, Crawler, Scissor lift, Mobile Elevated Work Platforms, Excavators, FLT’s)Working to LOLER and PUWER regulationsManaging diary and clients with patchMaintaining client relationships
Full Technical Specialist SupportOperate within agreed authorities, inspection and H&S standardsClear customer focus and drive to achieve optimal service delivery
Qualifications Knowledge, Skills and Experience:
Level 3 engineering qualification and aboveHands on experience of fixing, inspecting, maintaining, repairing or servicing any lifting equipment or cranes UK Driving licenceCustomer facing skills ....Read more...
Assist in the installation, configuration, and maintenance of network hardware and software
Monitor network performance and troubleshoot issues to ensure optimal operation
Support the rollout of new networking solutions and upgrades
Maintain documentation of network configurations, processes, and procedures
Work with senior engineers to perform routine network maintenance and upgrades
Respond to network-related incidents and service requests
Assist in maintaining network security by implementing firewalls, VPNs, and access controls
Collaborate with other IT teams to ensure seamless system and application integration
Stay up to date with industry trends and emerging technologies
Training:Information Communications Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Upon successful completion of the apprenticeship, there the possibility of a full-time role available for a hard-working apprentice, and potential to specialise in areas such as cyber security, networking or provisioning.Employer Description:ARC IT Solutions is a UK-based Managed Service Provider (MSP) offering a comprehensive range of IT support services, including cybersecurity, disaster recovery, cloud solutions, hardware, and software support to small and medium-sized enterprises (SMEs), large businesses, and non-profit organizations. Based in Stoke-on-Trent and Staffordshire, they act as an outsourced IT department, specializing in providing solutions for network upgrades, software configuration, and ongoing IT planning.Working Hours :Monday - Friday 9:00am - 5:30pm. (1-hour unpaid lunch break included)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
• First Point of Contact: Handling incoming calls, emails, and visitors in a professional and friendly manner.• Administrative Support: Assisting with meeting coordination, calendar management, and travel bookings.• Data Management: Accurately entering and maintaining records across our databases and systems.• Document Preparation: Creating and formatting documents, reports, and presentations using Microsoft Office (Excel, Word, PowerPoint) and Google Workspace (Sheets, Docs, Slides).• Office Coordination: Managing office supplies, handling post, and ensuring the workspace operates smoothly.• Team Collaboration: Working with colleagues across different departments to support projects and ad-hoc administrative tasks.• Event Support: Helping to prepare for and attend up to 14 Awards events, assisting with their successful delivery.Training:You’ll be supported every step of the way by your own Vocational Trainer, with regular face-to-face in the Towcester office and online sessions via Zoom. Training Outcome:With your new skill set, capability and qualification, this will enable you to continue on your working journey with confidence and a greater understanding of how companies operate.Employer Description:Events and PR is an exciting company with a bright, forward thinking and creative team.
With many years of experience our team of experts create events which celebrate and facilitate success in business. Our speciality is Business Awards and we are proud to deliver a diverse range of awards nationwide which recognise the audacious entrepreneurs and business people working across all sectors.Working Hours :Monday to Friday 9am-5pm, additional hours when required at events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Key Responsibilities
Accurately enter operational data into our bespoke internal systemUse Excel to collect, organise, and analyse operational information
Check and verify that subcontractors hold the correct and up-to-date qualifications before deployment
Liaise with the operations team to support daily planning and scheduling of traffic management operatives
Assist with general administrative tasks as required to support the operations team
Learn and adhere to company policies, health and safety standards, and industry compliance requirements
This will be based at the Manchester DepotTraining:Training will be delivered online via Bolton College one day per week.
****This will be based at the Manchester Depot****Training Outcome:
Full training and support throughout the apprenticeshipA structured development plan to gain hands-on experience in operations
Opportunity to work in a dynamic and growing company
Potential for progression within the operations team upon completion of the apprenticeship
Employer Description:Traffic Labour Supplies is a leading provider of traffic management labour solutions across Manchester We pride ourselves on delivering high-quality and reliable services to our clients by ensuring our workforce is skilled, qualified, and well-organised.
We are looking for a motivated and detail-oriented Operations Apprentice to join our Operations team. This is an excellent opportunity to gain hands-on experience in a fast-paced environment while working towards a recognised qualification.Working Hours :Monday to Friday 8:30am- 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental....Read more...
Reception & Front Office Duties
Greet members, visitors, and clients professionally and courteously
Maintain a clean, organised reception and office area
Answer and direct incoming phone calls, manage enquiries, and take messages
Handle incoming and outgoing mail and deliveries
Administrative Support
Provide general administrative support to the commercial team and wider office
Assist with document management, filing (both paper and electronic), and data entry
Update marketing content on social media platforms and the club website, particularly regarding upcoming golf competitions and events
Support the coordination and administration of golf events and related activities
Assist with invoice processing and basic financial administration
Maintain internal databases and accurate records
Monitor and manage office supply inventory
Meeting & Office Coordination
Schedule meetings and take accurate minutes
Prepare meeting rooms before and after use
Training:
4 days per week at Ponteland golf club
1 day per week at Newcastle college
Training Outcome:
Opportunities for professional development and potential progression to a full-time role upon completion
Employer Description:Established in 1927, Ponteland Golf Club is a renowned 18-hole parkland course located just outside Newcastle upon Tyne. With a rich history and a reputation for excellence, the club features immaculate greens, a challenging yet enjoyable layout, and a vibrant clubhouse offering a bar, restaurant, and function spaces. Hosting competitions at local, regional, and national levels, the club remains open year-round and serves as a social hub for members and guests.Working Hours :Monday- Friday: 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative....Read more...
Key Responsibilities
Accurately enter operational data into our bespoke internal systemUse Excel to collect, organise, and analyse operational information
Check and verify that subcontractors hold the correct and up-to-date qualifications before deployment
Liaise with the operations team to support daily planning and scheduling of traffic management operatives
Assist with general administrative tasks as required to support the operations team
Learn and adhere to company policies, health and safety standards, and industry compliance requirements
This will be based at the Manchester Depot.Training:Training will be delivered online via Bolton College one day per week.
****This will be based at the Manchester Depot****Training Outcome:
Full training and support throughout the apprenticeshipA structured development plan to gain hands-on experience in operations
Opportunity to work in a dynamic and growing company
Potential for progression within the operations team upon completion of the apprenticeship
Employer Description:Traffic Labour Supplies is a leading provider of traffic management labour solutions across Manchester We pride ourselves on delivering high-quality and reliable services to our clients by ensuring our workforce is skilled, qualified, and well-organised.
We are looking for a motivated and detail-oriented Operations Apprentice to join our Operations team. This is an excellent opportunity to gain hands-on experience in a fast-paced environment while working towards a recognised qualification.Working Hours :Monday to Friday 8:30am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Non judgemental....Read more...
Support digital campaigns across LinkedIn Instagram Facebook email YouTube and more
Assist with blogs case studies newsletters and social posts Research trends competitors and opportunities
Update website with engaging content
Plan events and exhibitions
Liaise with suppliers
Track performance and create reports
Develop presentations and marketing packs
Launch TikTok Manage
SEO and PPC
Support team messaging and ROI measurement
Training:Level 6 Digital Marketer (Integrated Degree). The successful candidate will undertake a 42 month, nationally recognised Degree Apprenticeship. This is a work-based learning programme which will require commitment to online training and coaching sessions. You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the degree apprenticeship. You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. This is a Level 6 Degree Apprenticeship.Training Outcome:Opportunity to progress a Digital Marketing Career in an ambitious and growing business.Employer Description:National Business Register (NBR) provides Intellectual Property services, helping UK businesses protect their trade marks, designs, and business names. As long-established trade mark agents and creators of Business Name Protection – a unique solution for businesses that can't or don’t want to register a trade mark – we are passionate about safeguarding UK businesses and supporting their growth. As part of our expansion, we are offering an exciting opportunity for a motivated and creative Degree-Level Marketing Apprentice to join our team.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Parts Advisor
As a Car Parts Sales Advisor / Parts Advisor, you will play a key role in advising and assisting customers with their automotive parts needs, from car spares to accessories. With your knowledge of the automotive aftermarket industry, you will help ensure our customers receive the best advise on Car Parts and Accessories.
We are a dynamic and growing Motor Factor, specialising in a comprehensive range of car parts, accessories, and other aftermarket automotive products. Due to our strategic expansion, we are looking for a dedicated and passionate Car Parts Sales Advisor / Automotive Parts person to join our friendly and supportive team.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £35K Basic + Bonus + Pension + 28 days annual leave inc BH
Key Responsibilities:
Advise customers on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch of products.
Maintain and manage stock levels to ensure customer orders are fulfilled in a timely manner.
Assist with any other tasks and areas of the business as required.
Develop and maintain excellent customer service and a strong rapport with customers.
Work closely with the team to achieve sales targets and ensure customer satisfaction.
The Ideal Candidate:
Experience: Solid knowledge and experience in advising and selling car spares, accessories, and specialist car parts.
Technical Mindset: A genuine interest in cars and a good understanding of the automotive aftermarket.
Motor Factor Background: Previous experience in a Motor Factor environment would be a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software / MAM Autocat is advantageous but not essential.
Customer Service Skills: Exceptional telephone manner and excellent communication skills.
Team Player: Willingness to support and collaborate with colleagues in other areas of the business when necessary.
How to Apply:
To apply for this fantastic Parts Advisor role, please forward your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4240RCA....Read more...
Parts Advisor
As a Car Parts Sales Advisor / Parts Advisor, you will play a key role in advising and assisting customers with their automotive parts needs, from car spares to accessories. With your knowledge of the automotive aftermarket industry, you will help ensure our customers receive the best advise on Car Parts and Accessories.
We are a dynamic and growing Motor Factor, specialising in a comprehensive range of car parts, accessories, and other aftermarket automotive products. Due to our strategic expansion, we are looking for a dedicated and passionate Car Parts Sales Advisor / Automotive Parts person to join our friendly and supportive team.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £35K Basic + Bonus + Pension + 28 days annual leave inc BH
Key Responsibilities:
Advise customers on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch of products.
Maintain and manage stock levels to ensure customer orders are fulfilled in a timely manner.
Assist with any other tasks and areas of the business as required.
Develop and maintain excellent customer service and a strong rapport with customers.
Work closely with the team to achieve sales targets and ensure customer satisfaction.
The Ideal Candidate:
Experience: Solid knowledge and experience in advising and selling car spares, accessories, and specialist car parts.
Technical Mindset: A genuine interest in cars and a good understanding of the automotive aftermarket.
Motor Factor Background: Previous experience in a Motor Factor environment would be a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software / MAM Autocat is advantageous but not essential.
Customer Service Skills: Exceptional telephone manner and excellent communication skills.
Team Player: Willingness to support and collaborate with colleagues in other areas of the business when necessary.
How to Apply:
To apply for this fantastic Parts Advisor role, please forward your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4240RCA....Read more...
The Technical Manager vacancy is a fantastic opportunity for somebody looking to develop their career working with a leading manufacturer of construction products. The position offers opportunities for training and career development. The position would suit an experienced or aspiring technical / quality manager with a strong process and quality-driven skill background acquired within the construction products sector, with a focus upon materials testing and development e.g. any one of the following backgrounds - quarrying, ceramics, concrete, bricks, aggregates, sand, cement, admixtures, asphalt, ready-mix, foundry, materials sciences etc.The Technical Manager will be responsible for all technical support covering customer, sales, production, and supplier requirements close to the Mansfield area. The role being based between the quarry and laboratory operations. With the position you will manage a small team of Laboratory Technicians, responsible for testing raw materials ensuring they meet British standards. Within the position of Technical / Quality Manager you will ensure that quality and company standards are met, and develop, implement, and maintain the company management system to ISO9001. What’s on offer for the Technical Manager: - Salary: Circa £50,000 per annum – potentially negotiable - Competitive Company pension - Private healthcare - Personal development and training opportunities. - Attractive annual bonus Key responsibilities of Technical Manager: - To implement and maintain the requirements of the Quality Management System ISO9001 - Designing quality standards, procedures and specifications - Quality Assurance - Producing and Maintaining Company Quality Policy - Communicating with customers and suppliers to ensure that quality\company standards are met. - Carrying out Internal Audits to ISO9001 requirements. - Producing and Maintaining Company Declaration of Performances and UKCA mark. - Maintaining Customer and British standards and implementing changes - Customer Service, Maintaining and Reviewing Customer Complaint procedures, dealing with complaints and assisting Reps. - Management of the laboratory and four technicians, ensuring the lab equipment is maintained and calibrated - Testing of customers existing materials and incoming materials to meet company requirements and R&D - Producing Laboratory Analysis Reports of Customers existing materials. - Producing and Maintaining Company Data Sheets and Material Safety Data Sheets - Identify and plan actions to address Risk and Opportunities and non-conformities and corrective action.What you need to apply for the Technical Manager: - Experience of testing raw materials utilised within the construction products sector - Leadership experience within a similar capacity/position – to coach and mentor an existing team - Knowledge of internal and external audit processes in line with ISO requirements and standards, e.g. ISO 9001 - Strong analytical skillsIf you have the skills and experience, please apply now!....Read more...
Unlock and lock building, set/unset alarms
Set up and take down furniture, tables, and chairs for events
Assist with basic cleaning of rooms and equipment before and after use
Serve customers at the Coffee Bar or main bar, taking cash and card payments
Greet hirers and visitors, providing excellent customer service
Help with event preparation (e.g. setting up media equipment, arranging catering areas)
Carry out routine health and safety, and fire safety, checks and complete relevant records/compliance logs
Ensure hirers use equipment safely
Record incidents or accident on the reporting system
Support with bookings – answering queries in person, by phone, or email
Assist with stock checks and restocking items (e.g. bar supplies and cleaning products)
Shadow the Civic Centre Manager to learn about compliance, licensing, and policies
Process invoices, check payments have been received, and help chase outstanding payments
Use booking systems and IT tools for admin tasks
Take part in team meetings, training sessions, and workshops
Training:Qualification
Level 2 Customer Service Practitioner Apprenticeship Standard
Training at Warminster Civic Centre; work shadowing, webinars, industry visits, online learning, 1-1 tuition, training courses
Training style will be work based
Training Outcome:On completion of your apprenticeship, you will have a solid grounding in all aspects of customer care within a busy, multi-use hire facility. You’ll have experience working with a wide range of clients and organisations, from corporate businesses such as the National Trust, Loungers, and Wiltshire Council, to national and local voluntary groups including Age UK, Warminster & District Stroke Group, and the Riding for the Disabled Association.
You’ll gain hands-on experience supporting events such as wakes, children’s parties, exercise groups, charity functions, and community events such as markets, fairs and fundraisers.
You will develop knowledge of the full booking process, from handling initial enquiries to ensuring events run smoothly on the day, liaising with organisers, preparing rooms and equipment, and resolving queries with professionalism.
This experience will give you the skills and confidence to progress into a permanent role within the organisation or to apply for other positions in customer service, facilities management, or venue operations.Employer Description:Warminster Civic Centre is an accessible, comfortable and versatile venue available for hire in Warminster, Wiltshire. It lends itself excellently to various events including training sessions, meetings, conferences, craft fayres, indoor markets, fitness classes and group events.Working Hours :Working 5 days out of 7.
Hours: 35, includes shifts and evening, Bank Holiday and weekend working.
Breaks: 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Non judgemental,Patience,Physical fitness....Read more...
Apprentice will be working for Anatomic Limited based in Milton Keynes, and will be based within the General Admin department reporting to the Operations/Managing Director.
We are a vibrant Fashion Footwear company with its roots in Brazil. Our team is diverse, our environment is relaxed, and our aim is high. The purpose of this role is to work closely with senior directorial staff to support our online operations, customer service and marketing strategies. This is a great opportunity to join an exciting fashion brand with a supportive culture, a fun and energetic team environment. We're looking for someone who is keen to enjoy learning.
Marketing/E-commerce/Customer Service:
Assist E-commerce team with daily tasks
Assisting in the processing of customers' orders from CMs to ERP system
Ensuring a great customer experience online and be proactive in coming up with new ideas how to develop further
Working with Wholesale business to create and execute season catalogues and marketing material
Answering and manage incoming calls building relations and effectively communicate over the phone, via email, face to face and other channels (website and marketplaces)
Handling customer service along with complaints and queries to the highest standard
Training:The candidate will complete an apprenticeship within the agreedsubject for the vacancy. This may include a BTEC Diploma/Standard and End-Point Assessment. It may also include Functional Skills in Maths and English.
The apprentice at the end of this qualification will achieve a Level 3 Business Administrator Apprenticeship Standard.
Training by the employer will include product training, health and safety, general business operations and finance.Training Outcome:Possible permanent role at the end of the term/course.Employer Description:At Anatomic Shoes, we blend the refined elegance of British style with the advanced craftmanship of Brazilian style with the advanced craftmanship of Brazilian shoemaking to offer some of the finest footwear available. Our shoes, designed in the UK, embody meticulous British attention to detail and are handcrafted in Brazil using the latest technology and highest quality materials. Since our inception, Anatomic Shoes has established a strong reputation in the men's footwear market. Our ultra-comfortable and stylish men's footwear has garnered a loyal following, with customers who appreciate the unique blend of fashion and comfort that we offer. If you've ever worn a pair, you know the unmatched experience we provide. With our headquarters in Milton Keynes and production facilities in Brazil, we pride ourselves on our multicultural team that drives our international success. Join us at Anatomic Shoes and be part of a dynamic company that values style, quality, premium service and comfort.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
