In the heart of the UK's bustling retail sector, a leading supermarket chain is seeking dedicated individuals to join their customer support team. This opportunity, brought to you by The Opportunity Hub UK, offers a chance to immerse yourself in a dynamic, customer-focused environment. This prominent retailer operates round-the-clock, providing essential services to communities across the nation. Their commitment to excellence and customer satisfaction has established them as a cornerstone of British retail. With a diverse range of products and services, they cater to the ever-changing needs of their customers, both in-store and online. As a Customer Support specialist, you'll be at the forefront of customer interactions, ensuring that every shopper's experience is nothing short of exceptional. This role demands versatility, enthusiasm, and a genuine passion for customer service. Here's what you'll be doing:Providing best in class customer support across various departmentsAssisting customers at checkouts, preparing food items, fulfilling online orders, and restocking shelvesAdapting to flexible shift patterns, including evenings and weekendsCollaborating with team members to maximise sales and enhance the online shopping experienceConsistently delivering excellent service and maintaining a welcoming store environment Here are the skills you'll need:Natural friendliness and a proactive attitudeEagerness to learn and adapt across different departmentsStrong commitment to customer satisfactionAbility to work effectively in a team environmentFlexibility to work various shifts, including evenings and weekends Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive salary10% discount on company productsAttractive incentive scheme Comprehensive pension planDiscounts on various services and activities, from airport parking to theme parks Embarking on a career in Customer Support within the retail sector offers numerous advantages. You'll develop invaluable interpersonal skills, gain insight into retail operations, and have the opportunity to progress within a thriving industry. The fast-paced nature of retail ensures that no two days are alike, providing constant learning opportunities and the chance to make a real difference in customers' lives. By joining this Customer Support team, you're not just starting a job; you're stepping into a role that combines the excitement of retail with the satisfaction of helping others. Whether you're assisting a customer in finding the perfect product or ensuring a smooth online shopping experience, your contribution will be integral to the company's success and customer satisfaction. If you're ready to elevate your career in Customer Support and be part of a team that values excellence, apply today. Your journey towards a rewarding career in Customer Support starts here.....Read more...
The successful candidate will support the wider team in dealing with customer queries, system maintenance and administration support
To provide support to the Customer Service Officer and Customer Services Team Leader to ensure productive and efficient administrative support to the wider Streetscene team
The post holder will provide a wide range of office-based services to support the Waste Management, Street Cleansing and Grounds Maintenance services
Communicate with members of the public, the call centre and internal and external agencies to ensure effective service delivery and to meet the customer promises and service standards of Streetscene
Training:Business Administrator Level 3.Training Outcome:Potential future job opportunities for the successful candidate with Hull City Council. Employer Description:Hull City Council’s Streetscene Team provide services and support for the department working with waste management, recycling officers, trade waste, highways, grounds maintenance to name a few.Working Hours :Monday - Friday, exact shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
As a support member within the managed services team, your role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey.
There are 3 main elements to this role:
Initial tier 1 triage for new incidents and requests. This will operate via the support portal and phone calls
Actioning any tickets that are deemed to fall under the 1.5 support line bracket for all Totalmobile products
Being part of the primary support team for the Protect product. This includes software support, hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales
This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services Team Lead. This team is based out of the Rochdale office and requires an element of physical hardware set up and distribution. Therefore, it is expected you will be in the physical office for most days. Exceptions for this include those on an apprenticeship who will receive a day a week to work from home on work related to their apprenticeship course and exceptions agreed with your manager.
Daily tasks will include:
Supporting customers using the internal ticketing system
Communicating with customers via telephone and email providing end user customer support and product information
Device hardware provisioning, testing, and repairing
Creating and updating ad hoc customer and internal reports
Stock management
Assisting the Project Manager with new and existing client projects for Protect hardware
Preparing and distributing customer reports
Importing and updating existing data in a database using a GUI and bespoke tools
Ticket communication management
Engaging with smaller customers on an ad hoc basis to understand and resolve issues
Communicating with multiple support teams regarding triage incidents and requests
Actioning tickets that are classed as 1.5 line for all other TM products
Swapping between triage and Protect support
Work to SLAs
Ensuring customer interactions are logged and recorded against tickets
We will provide full support to develop and gain experience with other Total Mobile products.Training:You will work towards a level 3 Business Administrator Standard which will consist of monthly lessons on a day release to Rochdale Training.Training Outcome:To be confirmed upon successful completion of the apprenticeship.Employer Description:Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and Ireland, and we support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. We are the UK leader as we have an integrated product suite within FSM that has been crafted together through organic growth and seven strategic acquisitions over the past number of years. This has made us one of the fastest growing software houses in the UK. This is a great opportunity for a person to join a growing organisation and be part of an experienced customer services team working with large blue-chip organisations throughout the UK and US.Working Hours :37-hours per week Monday - Friday, working hours TBCSkills: Attention to detail,Customer care skills,Number skills,Ability to work under pressure,Health and Safety Knowledge,Experience is desirable....Read more...
Position: Technical Support Engineer
Job ID: 2394/4
Location: Cornwall
Rate/Salary: TBD
Benefits: TBD
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Technical Support Engineer
Typically, this person will act as a proactive Shift Engineer in a global Technical Support team, assisting in mentoring and guiding 1st and 2nd line support teams to ensure quick and effective resolution of customer queries. Supporting the Team Lead and play a key role in delivering 24/7 service to the client.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Technical Support Engineer:
Strong commercial awareness with the ability to work independently and take initiative.
Eager to continuously learn and support new systems and services.
Quick to absorb technical knowledge, troubleshoot issues, and clearly explain product functionality over the phone.
Excellent customer service skills, with confidence in both phone and face-to-face interactions.
Determining priorities in an environment where customer demand varies constantly.
Keeping up to date with product knowledge, technical and regulatory changes
Managing other Shift workers
Qualifications and requirements for the Technical Support Engineer:
Desirable Experience
Technical Engineering background
Experience in Customer Service and Network Operations
Familiarity with MOD systems and equipment support
Hands-on experience with Inmarsat and/or VSAT systems
Knowledge of customer equipment and systems, including;
Maritime satellite equipment (Inmarsat)
VSAT systems (Intellian, Seatel, T&T)
Land mobile systems (BGAN, Iridium, Thuraya, GX)
IP networking (e.g., CCNA, JNCIA)
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Customer Support/ Training Engineer – Electrical
Are you a Customer Support/ Training Engineer – Electrical actively looking for a new role?
Our client specialises in advanced electromechanical systems and will give you the opportunity to support and train customers on innovative, high-performance equipment used across various industrial applications.
Responsibilities of this Customer Support/ Training Engineer – Electrical job based in Stamford:
Providing support for a range of electro mechanical power products delivered.
Deliver in-person and remote training to customers, service partners, and internal teams.
Develop and maintain training documentation, presentations, and practical assessments.
Use SAP B1 to log and track service cases, technical faults, and resolutions.
Manage global technician certification records and skills development tracking.
Key requirements for this Customer Support/ Training Engineer – Electrical job in Stamford:
Minimum ONC or equivalent in Electrical Engineering.
Formal technical training experience (2+ years), including assessment delivery.
Strong background in supporting and troubleshooting electromechanical systems.
To apply for this Technical Training Engineer – Electrical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828 / 07487756328....Read more...
Gathering insights into customer satisfaction by completing telephone surveys across a range of service areas and accurately recording feedback.
Carry out quality assurance of casework for complaints and other functions within the Customer Service Directorate against established quality checklists to maintain high standards and identify any service improvement.
Provide effective and efficient administrative support to the Customer Feedback Team and, if necessary, other service areas within the Customer Service Directorate.
Support the Customer Feedback Team with Stage 2 complaint coordination by providing additional administrative support and documenting learning outcomes.
Map business processes in response to insights from complaints and implement improvement recommendations.
Training:You'll undertake the Customer Service Specialist Level 3 apprenticeship with Chelmsford College.Training Outcome:Apprentices at CHP are encouraged to apply for future positions when their contract ends.Employer Description:We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.Working Hours :Monday to Friday, either 8am to 4pm, or 9am to 5pm. No evening or weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
The two roles you will be supporting in and the duties they include but are not limited to;
1. Customer support specialist. In this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role is to support further service development and strategies including directly support and management of customers and supporting sales efforts to increase commercial growth.
2. Partner service management. The secondary role is to manage all projects developing services that relate to Telsolutions partners. Our partners provide Artificial Intelligence technologies & Payment technologies. New projects are required on an adhoc basis.
To also support all existing services provided to customers.
Provide support for our worldwide customer base and manage simultaneous customer project requests in a highly demanding environment.
Develop and maintain excellent relationships with our customers and partners and help improve and maintain the highest level of customer satisfaction.
Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time.
Promptly escalate unresolved issues to appropriate internal teams. Provide impeccable follow-up with customer issues and status in a timely manner and set expectations.
Work closely with the development team to help resolve the product bugs and deliver solutions in a timely fashion.
Proactively identify issues and take mitigation steps before they become “noticed” by customers.
Responsible for troubleshooting hardware and software technical issues.
Deliver positive communications to our internal and external customers.
Offer additional tips, best practices, and solutions, related to services & whenever possible help customers & Telsolutions maintain solid relationships.
Maintain a state-of-the-art subject matter expertise on existing and planned technologies, including related products and services.
Feeding back all suggestions for improvement and market research to management.
Ensuring management are aware with all competitive activities within accounts and preventing account loss.
Contributing to the marketing program and plans. Using your event skills to either organize or management all company events or service promotion activities.
Attending Telsolutions events and roadshows. Assisting with sales and discussing Telsolutions services in detail.
Use Visio or comparative products to help the business and its clients design and develop services that are logged for future reference.
All materials produced are commercially sensitive, confidential and the property of the company.
Progressing to;
Support and supervise assigned members of staff that will work on projects for customers.
Support and direct management toward ideas, strategies, concepts, and developments where the business can become more commercial successful and help customers.
Training:Business Administrator Level 3 Apprenticeship Standard.
This will include:
City & Guilds combined knowledge and competency-based qualification, Personal Learning and Thinking Skills.
The program is based on end point assessment, with delivery and location of training to be confirmed.
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0Training Outcome:This role may evolve to full management of staff over time.Employer Description:Telsolutions provide customer contact technology & services specifically developed for income recovery and customer engagement applications. Our unique strategies and communication services are designed to simplify business process and increase outcomes.
Telsolutions industry experience is second to none for proactive services, with client support and guidance that reduces operational costs and improves income rates. We demonstrate business efficiency gains and savings directly through clear success measurement and continual technology enhancements reviews. Telsolutions are the recognised leader for developing cost effective AI services specifically designed local government and the private finance sector.Working Hours :Monday - Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Self Motivated/Enthusiastic,Good Time Keeping,Professional Attitude....Read more...
Technical Support Engineer
100% Office-based Role NE35 9PB
Day Shifts Monday-Friday
Starting Salary £29,000 per annum
Holidays, Specialist Training, Pension
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.
The Role - Technical Support Engineer:
- Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through the CRM system (Salesforce)
- Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality.
- Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers.
- Organise and support a team of field-based engineers.
- Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits.
- Provide in-depth documentation for cases that require escalation.
- Ensuring thorough and detailed information is available for effective troubleshooting and resolution.
- Provide support as needed for the installation and commissioning of laser engraving machines at customer sites.
- Install and configure software for end users.
- Ensure customer cases are solved quickly and efficiently.
The Right Person
- Has a strong IT and network background
- Strong working knowledge of remote desktop tools
- Excellent problem-solving and analytical skills
- Proficient using a CRM system for caseload management or similar
- Happy to work in a fully office-based role.
- Commutable to NE35 postcode daily with use of own vehicle
- Holds a full UK driving licence
- Happy to travel for product training
Salary/ Package
- Salary £29,000-£32,000 DOE
- Extensive training and personal development
- Day shifts: Monday to Friday, 9am-5pm
- Full Company product training
- 25 days holiday + statutory bank holidays
- Company Pension Scheme
Interested? To apply for this Technical Support Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gilmore on 0116 2545411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - emmag@precisionrecruitment.co.uk
PPDEL....Read more...
Job Title: Sales Support Advisor Job Type: Temporary to Permanent 30 hrs per week including some evening and weekend work Location: Sandwich, Kent Salary: Up to £19,281 p.a. for a 30 hour week (Full time equivalent up to £25,750 p.a.)Job SummaryAn established organisation in the leisure and wellbeing sector is looking for a motivated and customer-focused Sales Support Agent to join their busy team. They are offering 30 hours per week working on a 3 week rota basis to cover evenings and weekends.The role offers a blend of sales, customer service and administrative duties and is ideal for individuals who enjoy helping people, working in a team, and hitting targets.Key Responsibilities
Proactively generate and follow up sales leads through phone calls, emails (Zendesk/Outlook), and other communication channelsConvert enquiries into sales by confidently promoting products and services across the portfolioSupport customer onboarding, account management, and membership processingMaintain accurate records of sales, leads, and customer communications using internal CRM systemsAssist in planning and executing promotional campaigns and seasonal sales initiativesRespond to inbound customer enquiries professionally, providing accurate information and resolving issues efficientlyWork closely with the wider sales and marketing teams to maximise revenue opportunitiesMonitor customer feedback and provide insights to improve service delivery and sales conversionComplete daily administrative tasks to support the smooth running of the sales operationContribute to team development, training support, and internal process improvements
Skills and Experience
Proven experience in a sales support, telesales, or customer service roleConfident telephone manner and persuasive communication skillsComfortable with cold calling and handling objections professionallyStrong administrative abilities with excellent attention to detailFamiliarity with CRM systems such as Zendesk (training provided)Goal-oriented with a proactive and resilient approach to achieving targetsAble to work both independently and as part of a team in a fast-paced environmentOrganised, reliable, and capable of managing multiple prioritiesCustomer-focused with a professional, empathetic attitude
What’s On Offer
Competitive salaryFull training and clear progression opportunitiesSupportive, team-oriented working environmentStaff discounts on services and access to wellbeing initiativesA varied role that combines sales, customer service, and administration
Apply NowIf you’re enthusiastic about sales and enjoy delivering high-quality customer support, we want to hear from you. Submit your CV today and take the next step in your career. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Job Title: Sales Support Advisor Job Type: Temporary to Permanent 30 hrs per week including some evening and weekend work Location: Sandwich, Kent Salary: Up to £19,281 p.a. for a 30 hour week (Full time equivalent up to £25,750 p.a.)Job SummaryAn established organisation in the leisure and wellbeing sector is looking for a motivated and customer-focused Sales Support Agent to join their busy team. They are offering 30 hours per week working on a 3 week rota basis to cover evenings and weekends.The role offers a blend of sales, customer service and administrative duties and is ideal for individuals who enjoy helping people, working in a team, and hitting targets.Key Responsibilities
Proactively generate and follow up sales leads through phone calls, emails (Zendesk/Outlook), and other communication channelsConvert enquiries into sales by confidently promoting products and services across the portfolioSupport customer onboarding, account management, and membership processingMaintain accurate records of sales, leads, and customer communications using internal CRM systemsAssist in planning and executing promotional campaigns and seasonal sales initiativesRespond to inbound customer enquiries professionally, providing accurate information and resolving issues efficientlyWork closely with the wider sales and marketing teams to maximise revenue opportunitiesMonitor customer feedback and provide insights to improve service delivery and sales conversionComplete daily administrative tasks to support the smooth running of the sales operationContribute to team development, training support, and internal process improvements
Skills and Experience
Proven experience in a sales support, telesales, or customer service roleConfident telephone manner and persuasive communication skillsComfortable with cold calling and handling objections professionallyStrong administrative abilities with excellent attention to detailFamiliarity with CRM systems such as Zendesk (training provided)Goal-oriented with a proactive and resilient approach to achieving targetsAble to work both independently and as part of a team in a fast-paced environmentOrganised, reliable, and capable of managing multiple prioritiesCustomer-focused with a professional, empathetic attitude
What’s On Offer
Competitive salaryFull training and clear progression opportunitiesSupportive, team-oriented working environmentStaff discounts on services and access to wellbeing initiativesA varied role that combines sales, customer service, and administration
Apply NowIf you’re enthusiastic about sales and enjoy delivering high-quality customer support, we want to hear from you. Submit your CV today and take the next step in your career. Westin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment AgencyDue to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
·Part Time Customer Services Administrator / Samples Administrator - Bridgwater - £12.95p/h ·Manufacturing Company ·Permanent role 25 hours per week Monday - Friday (5hrs each day) may increase in hours My Client, a growing manufacturing company based in Bridgwater, is looking to recruit a Customer Services Administrator / Samples administrator to work in a permanent part time role. . This role may suit someone who has previous customer service experience (ideally manufacturing based, but its not a must). The individual must be comfortable spending some time in factory preparing and dispatching samples and managing samples stock. Key Responsibilities will include: - Sample orders: process all our customer sample orders accurately with full customer requirements and details. Use of tools and machines to cut fabric and other materials accurately. - Data Management: keep accurate records of discussions and correspondence with commercial sales team and customers. Accurately maintain the sample log - Sales Support: Support the sales team with the preparation dispatch and tracking of customer samples and in-house sample stock - Administrative Support: maintain telephones, answer main reception and barrier access lines, assist accounts team with invoice queries. Carry out the other appropriate and adhoc duties as and when required The successful candidate must ideally have ·Customer service experience in a manufacturing environment ·Good administrative ·Happy to go into the factory ·Excellent customer service skills The successful candidate will have ideally have worked in the manufacturing sector and may have previously been a CS advisor, sales administrator, client services coordinator, College, Graduate ....Read more...
This role is designed to support our Customer Success team in improving efficiency and enhancing customer satisfaction. You will be responsible for triaging technical support queries, helping customers get set up with coaching, managing diaries, and identifying opportunities for upselling and retention. You will also work closely with marketing to develop case studies and testimonials.
Key Responsibilities:
Triage Tech Support: Handle initial support queries, determining the level of assistance required before escalation.
Customer Onboarding & Coaching Calls: Contact existing customers to schedule coaching sessions for CSM and ensure they are set up for success.
Diary Management: Manage calendars and appointments for CSM, ensuring efficient scheduling.
Legacy Calls: Reach out to previous customers to explore re-engagement opportunities.
Increase Contact Points: Identify opportunities for customer engagement through proactive outreach.
Content Support: Free up CSM time for coaching, and for the creation of training videos and other resources, by managing additional tasks.
Customer Health Monitoring: Track customer engagement, usage metrics, and health scores to pre-emptively address concerns.
CRM Management: Maintain up-to-date records of customer interactions in our CRM system.
Marketing Collaboration: Work with marketing to gather testimonials and develop case studies to showcase customer success stories.
Training:
Next Level will work closely with you to complete your Level 3 Customer Service Apprenticeship. We can hire apprentices at any time and hold regular workshops for those on the course.
These workshops are delivered on a one-to-one basis with a dedicated tutor.
During this 15-month apprenticeship, you will work alongside a dedicated team member, mirroring them and assisting where necessary.
You will also undergo on-the-job training to better understand your daily tasks, including research and written projects. All on-the-job training will take place in-house, weekly, within your set working hours.
You will get specific 1-2-1 tutoring and regular reviews between your tutor, manager and yourself to ensure you are meeting deadlines and staying on top of your work.
If required, we can also provide Functional Skills in maths and English throughout your apprenticeship.
Training Outcome:
We would be looking to keep successful apprentices employed within HBXL, with the potential for completing further apprenticeships to increase your skills.
If staying on with HBXL is separate from your career journey, there will be many other options you could explore with your qualification. Your practical skills learnt during this apprenticeship may be transferrable elsewhere.
Employer Description:HBXL is a UK building software and development company that supplies builders, developers, architects and tradespeople with software for smarter working.
Pioneers of award-winning estimating software, EstimatorXpress, HBXL now offer a range of software to help with all aspects of domestic building. CAD plan drawing software, PlansXpress creates architect quality plans that can be used for building regulations and planning permission and ContractsXpert produces comprehensive and legally binding building contracts. Health & Safety Xpert assesses job risks and produces all the relevant paperwork to implement on site and ProjectXpert helps with all aspects of managing the job, from start to finish.
Software support comes as standard and ongoing product development is at the heart of what makes HBXL so good at what they do.Working Hours :Monday - Friday 09:00 - 17:00 (30-minute lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Trustworthiness,Outbound Calls,Sales....Read more...
Position: IT Infrastructure Support Engineer
Job ID: 2394/5
Location: Surrey
Rate/Salary: Competitive – Salary advised upon application
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: IT Infrastructure Support Engineer
Typically, this person will provide hands-on support and management of both corporate and customer-managed IT infrastructure, playing a key role in maintaining high availability of systems and ensuring the security and performance of the IT environment. They will also contribute to IT projects, disaster recovery planning, and ongoing infrastructure improvements.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the IT Infrastructure Support Engineer:
Build, maintain, and support both physical and virtual environments, including network storage, backup and recovery systems.
Support IT infrastructure across HQ, remote offices, and customer sites, ensuring seamless integration.
Ensure server builds and networks comply with internal and customer IT security policies and accreditation standards.
Maintain software compliance and licensing records, including regular audits.
Monitor performance and usage of systems, ensuring optimal operation.
Manage email infrastructure including Microsoft Exchange, cloud services, spam filtering, and MDM.
Support IT Hosting and Security Infrastructure including storage, virtualization, antivirus, patch management, and web filtering.
Provide telephony support and assist with equipment installation.
Deliver user and customer support, including participation in a 24/7 on-call rota.
Support disaster recovery readiness and contribute to IT strategy and continuous improvement.
Qualifications and requirements for the IT Infrastructure Support Engineer:
HND/Degree in Computer Science or equivalent experience
In-depth experience with VMware virtual environments.
Strong knowledge of Microsoft Exchange, spam filtering, and continuity services.
Core Windows OS administration, Active Directory, Group Policy, and PowerShell.
Server and storage hardware expertise (NAS/SAN).
Strong understanding of IT Security and High Availability environments.
Solid foundation in IP networking.
Must be eligible for and able to pass SC (Security Check) clearance.
Must be willing to undertake and complete a 6-month probationary period.
Desirable:
Linux experience.
Familiarity with Blackberry UEM or MDM platforms.
Experience with IP telephony systems.
SNMP monitoring tools.
Knowledge of Endpoint Central, Trellix/McAfee Security, WebMarshal, Veeam, Microsoft SQL Server.
Microsoft certifications.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Throughout the apprenticeship and once qualified the successfulcandidate will work closely with the account management andexternal sales teams to provide technical support and guidancefrom first contact to vehicle commissioning supporting thespecification and integration of our electrified air compressorsolutions.
You will be “hands on” and customer focused communicatingdirectly with internal and external stakeholders as part of the role,developing strong communication skills supported by technicalknowledge and industry expertise.
Supported by the senior applications engineer, you will use anddevelop range of engineering skills such as the ability to analyseengineering drawings and manufacturing data to identifysolutions for our customers and ensure robust and reliableoperation of our products.
Responsibilities
Gather and analyse customer systems requirements both mechanical and electronic
Support specification of the correct compressor solution and provide technical recommendations to the customer and sales team
Provide technical support and guidance during compressor integration
Support software integration and customer understanding of compressor control
Support ‘customer specific requirements’ and act as the liaison between the customer and internal development team
Support In field technical issues; identifying root causes and taking action to resolve them
Gain practical experience and knowledge of our E-Mobility product range through training and on-the-job learning
Collaborate with senior engineers and other support staff to deliver effective solutions
Training:What qualifications will the apprentice achieve?
Level 2 Diploma in Advanced Manufacturing and Engineering (Foundation Competence)
Level 3 BTEC Diploma in Advanced Manufacturing and Engineering (Foundation Knowledge)
Level 3 Diploma in Advanced Engineering (Developmental Competence/ NVQ). This qualification can be completed at the employer's request for an additional charge.
End Point Assessment
How will the apprentice be assessed?
BTEC will be assessed through a number of assignments for each subject.
Foundation Competence units will consist of training jobs with an assessment job and Underpinning Knowledge questions.
End Point Assessment will consist of a portfolio of evidence, EngTech application and Viva interview.Training Outcome:
Full time role as Applications Engineer
Opportunities for further sponsored training and education including to degree level
Opportunity to work internationally in a growing team
Opportunities to work across the wider business with significant opportunities for career growth and development
Employer Description:Gardner Denver is a leading provider of mission-critical flow
control and compression equipment and associated parts. Its
broad and complete range of compressor, vacuum and blower
products and services, along with its application expertise and
over 160 years of engineering heritage, allows Gardner Denver
to provide differentiated product and service offerings for its
customers & specific uses.
Gardner Denver Transport Solutions is a leading supplier of
pressure and vacuum technology to the transport industry
including as a leading supplier of drive critical compressor for
vehicle electrification.
Our electrification products support the transition of a wide range
of vehicles including bus, truck and off-highway applications to
zero emissions through innovative product solutions and
dedicated customer support.Working Hours :Monday - Friday (Flexi).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Deliver excellent customer service through various channels
Handle customer queries, requests, and complaints professionally and efficiently
Learn and maintain product/service knowledge to provide accurate information
Support the team with general administrative duties (data entry, filing, updating records)
Maintain a positive and professional attitude at all times
Training:
Your training will be delivered by Next Level Training. We can also support with functional skills if required
Training Outcome:
This apprenticeship can lead to a career in customer service and beyond
You could go on to complete your level 3 customer service upon completion
Employer Description:Next Level Training are the business development group for Reflections Training Academy. We offer government-funded apprenticeships in Business Administration, Customer Service, Management, Marketing and HR. As well as Study Programmes in Business Administration and Employability Skills.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,Customer care skills....Read more...
The Apprentice Technical Sales Advisor will learn to provide technical support and sales advice to customers, focusing on electrical parts. This role is designed for individuals seeking to build a career in technical sales within the Electrical industry. The apprentice will gain hands-on experience, training, and mentorship to develop the necessary skills to excel in a technical sales role in PHC Parts.
Customer Support: Assist customers with product inquiries, providing detailed technical advice and guidance to help them make informed purchasing decisions.
Sales: Support the sales team in identifying customer needs, promoting products, and achieving sales targets.
Product Knowledge: Develop a thorough understanding of plumbing, heating and cooling products, including features, benefits, and applications.
Order Processing: Assist with the preparation and processing of sales orders, ensuring accuracy and timely delivery.
Relationship Building: Cultivate strong relationships with customers to foster loyalty and repeat business.
Training and Development: Participate in training sessions to gain product knowledge and sales skills.
Problem Solving: Assist customers in troubleshooting product issues, providing solutions and arranging support where necessary.
Market Research: Monitor market trends and competitor activities to identify opportunities for growth and improvement.
Collaboration: Work closely with the sales team and other departments to ensure a seamless customer experience.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development.Employer Description:Our history dates back to 1975, when the business was formed to supply commercial heating equipment. Since then, PHC have grown from a small-scale supplier in Bristol into one of the UK's most trusted names in HVAC spare parts, with 14 branches throughout the UK.
With decades of expertise under our belt, we've built a reputation for providing top-tier technical products, unparalleled customer support, and innovative solutions that keep our customer's jobs running smoothly.Working Hours :40 hours a week, Monday - Friday. Shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Support the Service Lead and wider Enhanced Outreach team to provide a high-quality customer-focussed service as well as facilitating bespoke-funded projects (this includes short, medium and long-term projects).
Support project budget income and expenditure, ensuring that policies and procedures are followed and spending remains within budget.
Support the development of new initiatives to improve customer focus and / or reduce service costs.
Maintain and develop effective partnerships with external agencies and the voluntary sector.
Have a strong awareness in regard to relevant new policies to support any policy change in line with legislation / customer need.
With ongoing support from the Service Lead to oversee the setting up of projects and ongoing monitoring, reviewing and implementing change.
Undertake additional activities to support the wider team in such things as Outreach, Safeguarding alerts, Health and Safety and rough sleeper accommodation, Gypsy & Traveller Welfare interventions.
Take a proactive role during times of extreme weather to support the setting up and provision of such initiatives as Safe Sleep.Training:
Business Administrator, Level 3
Training provider is Petroc and you will study 1 day per week at their site in Barnstaple
Training Outcome:
Opportunity to apply for a permanent position
Employer Description:North Devon has 419 square miles of some of Britain's finest countryside and coastline including 66 square miles of outstanding natural beauty. Sandy beaches provide some of the best surfing in the UK.
Our Mission - to improve the quality of life for everyone in North Devon
Our Vision - we will provide value for money and seek to improve the efficiency of everything we doWorking Hours :Monday - Friday, (7 hours 24 minutes per day). Times to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Emotional resilience,Tactfulness....Read more...
Sales support & processing
Client support
General administration
Customer service
Booking/scheduling hire equipment
Billing customers
Start to end customer provision updating the customer at every step
Taking phone calls
Sending and receiving emails
Stock check
Any additional duties as required by management
Training Outcome:
There may be the opportunity to progress on to a higher level qualification or secure a full time employment
Employer Description:At Veida we believe in providing our clients with the highest quality service, exceptional levels of customer care and dedication to the project in hand.Working Hours :Full Time Position
Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Organisation skills,Administrative skills,Team working....Read more...
Property Management and Customer Service Support Administrator will support the Property Manager with:
check ins and check outs
property management
propertymaintenance and refurbishments
rent payments
deposits
rent arrears
keys
customer service
property inspections
property viewings and general property management and tenancy administration.
Training:Programme to include 20% off the job trainingOn the job training will be given to support specifics
Level 2 Customer Service Practitoner apprenticeship standardTraining Outcome:There would be the opportunity to become a Property Manager and undergo the industry training to become fully qualified. Potentially, they could progress to oversee the Property Management department or even buy their own franchise.Employer Description:Belvoir Colchester is a privately owned franchise business with a
small team who work closely together to deliver great customer
service. The business is small enough to be flexible to meet
clients needs and implement changes as and when necessary.
The owner takes the same approach to staff development and
welfare and encourages apprentices to develop their skills within
the team in areas they find most interesting as if the team enjoy
their roles, the business will be better for it.Working Hours :35 hours per week, including one Saturday each month, for
which you will receive a day off during the week. Monday to
Friday 9 a.m. to 5 p.m. Saturdays 10 a.m. to 4 p.m.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Kick-start your tech career with purpose!
At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.
If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.
A Typical Day in the Job:
Building IT systems and configuring networksGeneral IT cablingTroubleshooting, testing and analysing problems within systemsHardware installs include PC Cards, PC's, Desk phone & mobile phonesCreate virtual machines that can then be logged onto and used when supportingInstalling servers, firewalls and softwareLogging and resolving IT Support callsWorking on ticketing systemsLogging and resolving IT Support callsWork on customer projects, such as upgrade planning, delivery and reportingKeep accurate records and document customer service actions and discussionsSalary, Hours & Benefits:
£14,772.50 per annumMonday - Friday 9am-5:30Group Life Assurance – 4x basic annual salaryGroup Income Protection – 75% of basic annual salaryGroup Critical Illness – 1x basic annual salaryPrivate Medical Insurance – OptionalDesired Qualities, Skills and Knowledge:
Keen interest in ITGood written & verbal communication skillsWillingness to learnTeamwork and problem-solving skillsDriven to get results and achieve goals while maintaining top level integrity and a strong work ethicFlexibility to work in a fast-paced environmentExcellent customer service orientation, creative approach to problem solvingGrade 5 in GCSE English, 4 in GCSE MathsYour Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday 9am-5:30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
To provide first-line support to customers, resolving IT tickets and updating the outcomes
To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment
To install and configure software applications
To help produce and maintain IT statistics, reports, checklists and other documentation as necessary
Answering telephone enquiries and routine email correspondence
Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Covering Nottingham, Derby, Leicester, Birmingham, Lichfield and Tamworth. Your business will benefit from our outstanding customer service focused, managed IT support services. If you are looking for a partner who knows a thing or two about moving business to the cloud, especially Microsoft Office 365 and Microsoft Azure, then look no further!Working Hours :Monday to Friday - 9 am to 5 pmSkills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
JOB DESCRIPTION
Job Title: Product Support Representative
Location: Kenosha, WI
Department: Product Support
Reports To: Manager, Product Support Group
Direct Reports/Manages others: No
Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all.
Summary:
As our Product Support Representative, after training, you will be the go-to problem solver for the end user of RO products. You will determine each customer's needs, answer their questions, share product information and provide effective solutions to their challenges while delivering exceptional customer service. This role is perfect for someone who thrives on no two days being the same, who loves solving problems, enjoys educating others and is passionate about providing exceptional customer service.
This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
Responsibilities:
Communicates with customers by telephone, email, chat or social media channels to provide information about proper selection of products and their use, and to help resolve consumer issues. Utilize product documentation as well as received training to support consumers across a wide assortment of products. Documentation of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Obtain and examine all relevant information to assess validity of problems and to determine possible causes. Collaborate with other departments in the organization on the investigation and documentation of reported issues.
Requirements: This call center is operational from 7am- 6 pm. Flexible scheduling availability is required to accommodate our customers' needs.
3+ years' experience in customer service, preferably in a call center environment Outstanding listening and communication skills. Must possesses a strong customer focus Demonstrated ability to successfully 'think on your feet' - to analyze information received and quickly process it to determine what would be the appropriate next step in terms of additional information needed, appropriate resolution, or referral as beyond scope Technical adaptability; should have the ability to learn new software, systems, etc. easily Ability to incorporate technical knowledge, customer requirements, policy guidelines and situational information to resolve customer issues
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and generous PTO (vacation/sick days/parental leave). Rust-Oleum offers 9 paid holidays and two floating holiday per year. We also offer a 401(k) plan after three months of employment. Oleum is an equal opportunity employer Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
Demonstrate and explain products features, advantages and benefits, using non-technical language
Clearly explain the product pricing structure; handling questions and working with the customer to find a suitable product for their budget and gain commitment to purchase
Deliver operational processes and tasks relating to the role and the general operating of the store, such as date checking, banking etc, in order to give right first time customer care and maximise profitability
Follow all legal and professional requirements and clinical SOP's to the required standards
Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customers vison and lifestyle need
Use the Optometrist's recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs
Deliver the technical tasks in the practice by ensuring the safe supply of eyewear, such as ordering, verification, contact lens teaches, glasses collections, glasses adjustments and relevant administration
Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable solution for the customer. Support other colleagues in store to resolve customer complaints when required
Act as a buddy and mentor to colleagues within the team and stores, in particular support Optical Consultants - Foundation to develop their knowledge and skills
Act as a keyholder for your store if required
Build rapport with customers and understand their needs throughout their journey; making recommendations suited to the customers vison and lifestyle needs with the support of Eyewear Specialists and the wider team
Support experience colleagues to use the Optometrist?s recommendations to build perfect product solutions for the customer, including accessories, contact lenses and additional pairs
Deliver under guidance the technical tasks in the store by ensuring the safe supply of eyewear, such as ordering, glasses collections, glasses adjustments and relevant administration
Remain calm and professional when dealing with difficult customer situations; listen and conduct the triage process to find a positive and acceptable solution for the customer with the support of Optical Consultants Experienced and Dispensing
Follow all legal and professional requirements and clinical SOPs to the required standards for which you have been signed off as competent by a clinician
Actively undertake the BOOST training programme
Training:
Optical Assistant 2022 Level 3 Apprenticeship Standard
Training Outcome:The successful candidate will work towards achieving a Level 3 qualification in optical and gain experience in a busy optical practice
Upon completion of the Level 3 qualification, you will be an experienced and qualified optical assistant, and as such, you can continue building up skills that will always be in demand. Career breaks and part time working are often possible
You could go on to acquire higher level optical qualifications such as:
Ophthalmic Dispensing- Become a qualified Dispensing Optician
Contact lens Optician - fit Contact lenses
Low vision specialist - help people where traditional spectacles will not suffice. Supply low vision aids, magnifiers, advice on improving contrast and on other non Optical aids such as bump-ons
Optometry courses - carry out full eye examinations and issue prescriptions
Clinical representative - visiting practices introducing new frame ranges and Ophthalmic lenses
In-practice trainer - You could use your knowledge to train others
Other non-clinical roles:
Practice Management you could complete a management course
Practice ownership you could go into business yourself, partnership or franchise
Employer Description:Boots Opticians is one of the leading opticians in the UK with 550* practices of which around 165* operate on a franchise basis.Working Hours :Tuesday - Saturday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
A fantastic opportunity for a Product Engineer – High Frequency has arisen for my client based in either Aldershot, Hampshire or Düsseldorf, Germany.
As the Product Engineer – High Frequency specialising in High Frequency products, based in Hampshire or Germany, you will have the opportunity to work for a premium electrical connector design and manufacturer who specialise across the automotive sector.
The Product Engineer, located in Hampshire or Germany, will be responsible for assisting the sales team with technical customer support around their product portfolio. They will work with their overseas design and manufacturing teams to ensure customer product requirements at met.
Responsibilities for the High Frequency Product Engineer will include:
Create business plans to support the development of new product lines.
Create an “opportunities roadmaps” indicating key customers and potential sales.
Provide technical support to the sales organization and on occasions to customers’ directly.
Prepare high quality professional presentations
To be successful in the Product Engineer position, you will have a good grasp on the emerging technologies in the high frequency connector markets to assist with customer technical enquiries and develop product roadmaps in the future.
This job opportunity is with a company that has a diverse product range supplying into the automotive, aerospace and oil & gas industries, and pride themselves on unrivalled levels of customer service.
APPLY NOW! For the Product Engineer – High Frequency job, based in Aldershot, Hampshire or Düsseldorf, Germany by sending a cover letter and CV to TDrew@redlinegroup.Com or by calling Tom Drew on 01582 878 848 or 07961158762. Otherwise, we always welcome the opportunity to discuss other Sales roles.....Read more...
