We are passionate about improving reliability, availability and performance, focusing on enabling the team to deliver results and succeed on the track.
We pride ourselves on sharing knowledge and developing new processes.
As a valued member of the team, you will:
Deliver exceptional customer service and technical excellence while troubleshooting and resolving software and IT issues for colleagues across the business
Collaboratively improve systems and procedures to reduce complexity and improve reliability
Develop bespoke software solutions for rollout across the company
Deliver software solutions using the most appropriate programming languages and technologies to support the delivery of excellent IT services
Training:Applications Support Lead Level 4 (Higher national certificate) Apprenticeship Standard:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Applications Support Lead standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0 Training Outcome:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Applications Support Lead and the oppertunity to become a permament member of staff at Mercedes AMG
Employer Description:Mercedes AMG High Performance Powertrains are based in Brixworth, Northamptonshire where our highly talented and ambitious team are responsible for the design, manufacture, testing and racing of Formula 1 power units enjoying enormous success with our works team Mercedes-AMG PETRONAS F1 Team and our Customer Teams. Additionally, we have our pioneering Advanced Technologies Team who transfer F1 technologies and know-how into high performance automotive projects and products such as the Mercedes-AMG ONE and the Mercedes-Benz Vision EQXX.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative,Problem Solving skills,Eager to develop new skills....Read more...
Are you an experienced Account Manager in aviation, catering, or hospitality? This is an exciting opportunity to join a fast-paced, customer-focused business in the aviation and logistics sectors.Our client is seeking a dynamic Customer Operational Account Manager to lead key customer relationships, drive service excellence, and deliver strong commercial results. Based at Heathrow, youll play a pivotal role in maintaining and developing one of the companys flagship accounts. What youll do:Build trusted relationships with key customer stakeholders.Oversee daily account performance, service KPIs, and compliance.Collaborate across operations, culinary, procurement, and finance.Lead customer meetings and continuous improvement initiatives.Support pricing, budgeting, and commercial performance. What youll bring:Proven experience in account management within aviation, catering, or hospitality.Strong stakeholder management and commercial acumen.Excellent communication, analytical, and organisational skills.Proficiency in Microsoft Office (especially Excel).A proactive, hands-on approach with flexibility to travel. This is a fantastic opportunity to make a tangible impact in a complex, fast-moving operational setting. You will be walking the floor and get to know the customer, as well as working closely with commercial and pricing teams. Location: Heathrow, with occasional travel to other sites (Manchester, Glasgow, Gatwick)Contract: Permanent, full-time, 4 - 5 days a week onsitePackage: Competitive salary + benefits....Read more...
Support the business as the training centre and front of house receptionist at Aviation House in Wickford
Learn how to use and manage database records to support sales and customer relationships
Help compile work summaries and logs from task information and telephone enquiries
Support the accounts team with sending approved records and data to clients
Develop skills in creating documents using Word, Excel, Outlook, Powerpoint and PDFs
Support the creation and tracking of purchase orders
Attend internal meetings and assist with taking and distributing minutes
Help with compliance and organisational record-keeping
Training:Workplace delivery.Training Outcome:We would like for the right candidate be in a position to offer a full time role.Employer Description:For over 40 years, IAVNA (International Airport Visual and Navigational Aids Limited) has been a global leader in supplying electrical and non-electrical airside equipment to commercial and military airports. As one of the largest stockists worldwide, we hold over £2.5 million in inventory, delivering high-quality airfield ground lighting, retroreflective markers, windsocks, transformers, and advanced control systems that meet ICAO, FAA, and NATO standards. Our innovative solutions, including proprietary ALS products and partnerships with leading brands like Osram and ADB, ensure safer and more efficient airfields worldwide.
We’re thrilled to be expanding with new international offices and launching specialized training programs through our AGL Advancement Group UK. Now is an exciting time to join IAVNA as an apprentice! You’ll gain hands-on experience in a dynamic, industry-leading environment, working with cutting-edge technology and learning from experts in airfield solutions. Kickstart your career with a company that values innovation, growth, and your future—apply today to be part of our global mission.Working Hours :Monday to Friday, 08:30 to 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £35K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RCA....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £35K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RCA....Read more...
To be proactive and keen in all aspects of learning
To listen to advice, support and guidance from peers and instructors
To actively deliver activities to a range of groups both with support and independently
To be proactive with personal and group safety
To check activity equipment and activity sites in line with training
To support with site maintenance when requested to
Training:
Work based training at
BF Adventure, Goodygrane Activity Centre, Halvasso, Longdowns, Penryn, TR10 9BX
Training Outcome:Scope for seasonal/full time positions upon completionEmployer Description:BF Adventure is a charity that aims to support children and young people on a journey of positive changeWorking Hours :8.30am - 4.30pm Monday to FridaySkills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Key Responsibilities:
1. To develop and maintain good working relationships with staff, learners, and key stakeholders of Learning Skills Partnership to support the company to deliver its targets and objectives
2. Maintain appropriate systems and procedures for the collection, maintenance, integrity and currency of data.
3. Input learner information amendments onto various systems to ensure data is compliant and accurate.
4. To schedule exams for learners using the correct awarding body, distribute results when received and maintain various records and reports.
5. To monitor and distribute incoming test and invigilation papers in line with the awarding body regulations.
6. Manage accommodation and transportation bookings for all staff meetings and Learning and Skills Partnership requirements.
7. To complete learner destination calls for those who have completed their qualification on 6 and 12 month basis, ensuring responses are chased up regularly. Data to be communicated with the MIS Lead so a destination report can be provided to the Quality Managers and Operations Director.
8. To register learners onto the appropriate platforms, ensuring they are registered onto the correct qualification with the correct awarding body.
9. To participate in meetings and team activities
10. To ensure all learner information is collected, inputted and stored in accordance with data protection regulations
11. To offer general administration support as directed by the MIS Lead
12. Support with booking in enrolments and conducting initial assessment sessions during busy intake months.
13. Add learners and employers to Canvas to complete their induction and also monitor completion of canvas inductions.
14. Support with construction exams by printing exam papers and scanning in exam papers.
15. Support the wider team by sending communications to learners.
16. Create and distribute CITB grant letters to all new construction enrolments when directed by the MIS Lead.
17. To arrange and address incoming and outgoing mail in a timely effective manner, ensuring all postage receipts are stored correctly.
18. To scan, upload and post out learner certificates ensuring that learner record is updated with postage details.
19. Process Stationary orders and monitor stock levels within Head Office.
20. Monitor confidential waste and arrange collections/new stock when required.
21. Meet and greet visitors as well as answer incoming calls in a professional and customer service lead manner.
Generic Responsibilities
1. To promote a high-quality experience for all learners, supporting them to achieve their full potential through inclusive, engaging and responsive practices.
2. To represent and promote Learning Skills Partnership both internally and externally, acting as an ambassador for business development, attending meetings and events as necessary.
3. To ensure that Learning Skills Partnership’s customers receive an excellent customer service experience in all dealings with the Company.
4. To actively promote and act, at all times, in accordance with Learning Skills Partnership’s policies, e.g. including but not limited to Health and Safety, Equality and Diversity and Safeguarding.
5. To participate in the Company’s Appraisal and Development process as appropriate.
6. To contribute to a positive and collaborate working environment.
7. To undertake other duties commensurate with the job level.Training:
Customer Service Practitioner Level 2 Apprenticeship training delivered with Learning Skills Partnership
Training Outcome:
Any career progression routes will be discussed upon successful completion of the apprenticeship
Employer Description:Learning Skills Partnership (LSP) is an independent Apprenticeship Training Provider that provide apprenticeship training nationally to over 700 apprentices per year. LSP operates in two main sectors, the construction and business industry. LSP’s Vision is to be the specialist learning provider of choice for industry. Never compromising on quality and always putting the learner first.Working Hours :Monday- Friday, 9am- 5pm. 37.5 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Provide office and administration support as required
Contribute to continuous improvement initiatives and adoption of new technology and processes
Customer satisfaction and communication standards
Office and facility cleanliness
Completion of general administrative and daily assistant duties
Timely delivery of client pricing tasks
Accuracy and up-to-date management of supplier and client purchase orders
Regular maintenance and updating of the client database
Exceptional organisational skills with ability to prioritise under pressure
Clear and professional communication and customer service skills
Strong time management
Proficient in Microsoft Office
Attention to detail and accuracy in documentation
Resilient, proactive and adaptable
Customer-focused approach
Digital literacy and openness to learning new systems, automation and AI tools
4/C+ in Maths and English GCSEs
Provide administrative support to leadership and the hub co-ordinator team when required
Act as the first point of contact for incoming calls and visitors to our office location
Proactively manage client expectations and provide timely updates
Assisting in facility management, key tasks include but not limited to, keeping the office environment clean and professional, ensuring the kitchen and bathroom amenities are safe, secure, clean and stocked where required
Systems & Reporting
Use Installer Pro to update the client database records and making sure this correct and up to date
Monitor service KPIs and compliance measures (e.g. NSI standards) and provide reporting to management
Assisting in general accounts / finance general admin daily duties
Liaising with clients regarding orders placed, ensuring timely receipt of the corresponding purchase order (requisition document) for the services or products provided by CVL systems LTD.
Training:
Business administration level 3
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full time permanent position upon completion of the apprenticeship.Employer Description:We specialise in delivering advanced security and automation solutions tailored to meet the needs of high-profile businesses and organisations. With a focus on excellence, reliability, and innovation, they proudly support their clients in achieving the highest levels of safety and operational efficiency. Since 2009 they have established themselves as a trusted provider of specialist security system designs and installations, offering competitive pricing without compromising on quality. Their comprehensive portfolio includes access control systems, HD CCTV surveillance, Barriers, Turnstiles, Speedlanes, Door automation, and Intercom systems. From design to installation and ongoing maintenance, they provide a seamless end-to-end service that prioritises the protection of premises, people, and assets.Working Hours :Monday to Friday 9am – 5pm with a 30-minute unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
As a professional services team apprentice, you will play a key supporting role in helping the team deliver high-quality customer engagements. You'll gain exposure to enterprise technology solutions, assist in preparing client-facing materials, and learn how to translate customer needs into tailored service offerings. This is an excellent opportunity to build foundational skills in sales engineering, solution design, and customer interaction.
Communication and Correspondence:
Responding to emails, phone calls, and inquiries from internal teams and customers
Drafting emails and meeting invites
Managing shared inboxes and distributing messages to relevant teams
Scheduling and Coordination:
Organising meetings and appointments, including complex diary management
Booking meeting rooms and arranging logistics
Supporting team calendars and travel arrangements
Data Entry and Record Keeping:
Updating databases and spreadsheets with accurate information
Maintaining internal contact structures and filing systems
Assisting with purchasing and payment tasks using business software
Document and Report Management:
Preparing and formatting documents for internal and external use
Supporting the creation of presentations
General Business Support:
Supporting various departments with ad hoc administrative tasks
Assisting with internal award processes or business continuity efforts
Learning and Development:
Participating in training sessions and shadowing experienced staff
Developing knowledge of business operations and customer service
Taking initiative to improve processes and contribute ideas
These apprenticeships are designed to build foundational skills in business administration.
Duties and Responsibilities:
Support the team in gathering customer requirements and documenting solution needs
Help maintain pre-sales documentation and CRM records
Participate in internal meetings and shadow client calls to learn about solution design
Collaborate with cross-functional teams including sales, technical consultants, and project management
Training:Business Administrator Level 3.Training Outcome:
Structured training and mentorship
Exposure to enterprise-level technology solutions
Career development opportunities within the Professional Services team and wider business
Employer Description:Jungle IT is a leading managed IT services provider based in Leeds, West Yorkshire. Since its founding in 2006, the company has grown from a small hardware supplier to a 60+ strong team delivering over 75,000 managed cloud seats to clients across the UK. Jungle IT specialises in digital transformation, cloud migration, infrastructure modernisation, cybersecurity, and strategic IT consultancy.
With a customer-first approach, Jungle IT helps organisations align their technology with business goals, delivering measurable value and operational efficiency. The company is recognised for its innovation, tenacity, and commitment to sustainability—earning accolades such as the HP Amplify Impact 3-Star Catalyst Recognition and multiple Microsoft Partner designations.
Jungle IT operates from its award-winning headquarters at Kirkstall Forge, promoting wellbeing and hybrid working, and is known for its vibrant culture of “serious play”—balancing technical excellence with creativity and collaboration.Working Hours :Monday to Friday 9am - 5.30pmSkills: Communication skills,Organisation skills,Initiative,Customer facing skills,Interest in technology,Willingness to learn,Word, PowerPoint, Excel....Read more...
An Opportunity Has Arisen for a Car Sales Executive to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Car Sales Executive, you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
? Building and maintaining strong, long-term customer relationships.
? Identifying customer needs and offering suitable vehicle options.
? Presenting and demonstrating vehicles confidently and professionally.
? Managing the full sales process including test drives, negotiations, and closing deals.
? Keeping accurate records of all sales activity and customer communications.
? Staying up to date with new models, features, and industry trends.
? Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
? Previously worked as a Car Sales Executive, Sales Executive, Sales Advisor, Sales Consultant, Vehicle sales Executive or in a similar role.
? Proven experience in car sales or in a similar environment.
? Must have prior customer service experience
? Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
? Ability to work both independently and as part of a team.
? Full UK driving licence is essential.
What's on Offer
? Competitive basic salary with an uncapped commission structure.
? Ongoing manufacturer and in-house training to support career growth.
? Use of a company demonstrator vehicle.
? Supportive working environment with long-term career potential.
? Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
Important Information: W....Read more...
An Opportunity Has Arisen for a Vehicle Sales Executive to join a well-established dealership offering new and used cars, servicing, MOTs and finance options and known for its friendly, customer-focused service
As a Vehicle Sales Executive, you will be responsible for guiding customers through every step of their car-buying journey from initial enquiry to handover.
This is a full-time role offering a basic salary of £25,000, uncapped OTE of £45,000 and benefits.
You Will Be Responsible For:
? Building and maintaining strong, long-term customer relationships.
? Identifying customer needs and offering suitable vehicle options.
? Presenting and demonstrating vehicles confidently and professionally.
? Managing the full sales process including test drives, negotiations, and closing deals.
? Keeping accurate records of all sales activity and customer communications.
? Staying up to date with new models, features, and industry trends.
? Working collaboratively with the wider sales team to achieve and exceed targets.
What We Are Looking For
? Previously worked as a Vehicle sales Executive, Car Sales Executive, Sales Executive, Sales Advisor, Sales Consultant or in a similar role.
? Proven experience in car sales or in a similar environment.
? Must have prior customer service experience
? Genuine enthusiasm for the motor industry and a passion for delivering outstanding customer service.
? Ability to work both independently and as part of a team.
? Full UK driving licence is essential.
What's on Offer
? Competitive basic salary with an uncapped commission structure.
? Ongoing manufacturer and in-house training to support career growth.
? Use of a company demonstrator vehicle.
? Supportive working environment with long-term career potential.
? Staff discounts and additional employee benefits.
This is a fantastic opportunity to join a respected automotive business and build a rewarding career in car sales.
Important Inform....Read more...
Group Regulatory & Nutrition Manager Skipton, BD23 Purpose of RoleTo lead the site’s Technical and Quality function, ensuring that all products manufactured meet food safety, quality, and legal standards in line with company, customer, and regulatory requirements.The Technical Manager will ensure the maintenance of BRCGS certification and retailer approval, manage site audits, and work collaboratively across departments to maintain best-in-class technical standards. This role is key to driving continuous improvement, maintaining excellent relationships with major retailers, and ensuring that all processes, systems, and documentation meet both internal and external compliance expectations.Key Responsibilities
Manage all site technical and quality activities to ensure compliance with BRCGS, retailer, and legal standards.Lead preparation for and management of customer, third-party, and regulatory audits.Maintain and update the Quality Management System (QMS) and ensure its effective implementation.Ensure all raw materials, packaging, and finished products meet safety, legality, and quality specifications.Manage and develop the Technical and QA team to support continuous improvement.Liaise with major retail customers, providing technical support and ensuring compliance with customer codes of practice.Work closely with NPD and Production to support product launches and ensure smooth transition from concept to manufacture.Investigate and resolve customer complaints, identifying root causes and implementing corrective actions.Ensure the site remains up to date with legislative and customer requirements, implementing changes where needed.Support supplier approval processes and maintain accurate supplier assurance documentation.Review and report on technical KPIs and audit outcomes to senior management.• Promote a culture of food safety, quality, and continuous improvement throughout the site.
KPIs
Successful maintenance of BRCGS and customer audit compliance.Compliance with all relevant food safety, quality, and legal standards.Timely and accurate completion of technical documentation and reports.Customer satisfaction and complaint reduction.Continuous improvement initiatives delivered on time and to standard.Development and engagement of Technical and QA team members.
Essential:
Degree-qualified in Food Science, Food Technology, or a related discipline.Minimum 3 years’ experience in a technical or quality management role within food manufacturing.Experience working with major UK retailers.Strong understanding of BRCGS and retailer technical standards.Excellent leadership, communication, and influencing skills.Strong attention to detail, organisational, and problem-solving abilities.Ability to interpret and implement food safety legislation and technical documentation.Proficient in Microsoft Office and quality management systems.
Desirable:
HACCP Level 3 or above and Food Safety certification.Experience with retailer specification portalsExperience within vitamins, supplements, or health products.Proven track record of leading successful audits.
Core Values Commitment
Show commitment & pride in doing a good jobmotivation and a positive professional attitudeFocussed approach to meet our aspirations for the team and business
Teamwork
Be prepared to go the extra milesRespect our environment and each otherBe reliable, honesty and trustworthyHave fun, be social and celebrate successBe understanding and encouraging
Communication
Communicate in the best personal wayBe open and approachable and listenShare and involve where appropriate
Development
Coach, train and mentor colleaguesCreate a learning environment
Responsibility and Accountability-
Encourage positive feedback and challenge Be organised, proactive and show initiativeGive praise when dueTake ownership, responsibility and be accountable
INDHS....Read more...
Receptionist/Sales Support Yorkshire Windows Doncaster Part time: 10am-4pm Sat & SunAbout us:Yorkshire Windows are a group of six retail brands operating across the North of England and Cumbria, forming part of the £60 million turnover Conservatory Outlet Group. As established leaders in the design and installation of conservatories, orangeries, windows, doors, and modern living spaces, we’re committed to transforming homes with innovative, high-quality products that combine striking design with everyday functionality. Our approach is rooted in delivering exceptional customer service.Our employees are the heart of the business, and we invest in great people by offering ongoing career development and training opportunities. If you’re passionate about making a difference and want to be part of a team that values your ideas and hard work, we’d love to hear from you.About the role:As our Reception/Sales Support Staff, you’ll be the welcoming face that greets our customers and ensures they have a memorable experience. Here’s what your role entails:
Welcome and assist customers: Make every customer feel at home by providing a warm welcome and ensuring their comfort in our showroom.Deliver exceptional customer service: Offer professional, courteous, and personalised assistance to meet the needs of each customer.Build strong relationships: Engage with customers, understand their home improvement needs, and guide them through our wide range of products.Stay Organised: Handle administrative tasks and keep our showroom running smoothly.
Your working hours:This role is perfect for those looking for a work life balance with regular days off and not just living for the weekend!This part-time role is offer 10am-4pm shift on Saturday and Sundays, occasional hours through the week can be offered as cover.Who we’re Looking For:We’re seeking someone who is passionate about customer service and has strong organisational skills. Here’s what we’re looking for:
Previous experience in reception or customer service roles in a showroom is ideal – however full training will be provided.Excellent administrative and organisational abilities.A friendly and approachable demeanour, combined with a professional attitude.
Ready to Join Our Team?If you’re excited about becoming part of our growing company and contributing to our success, we’d love to hear from you! Please submit your CV.Take the next step in your career with a company that values your contributions and offers a supportive, engaging workplace. We can’t wait to welcome you on board! INDLS ....Read more...
Provide fingertip maintenance of the TVM, including emptying and ticket jams
Report fair evaders in the revenue app
Ensure a high level of customer service at all times
Provide customers with accurate information in a timely manner
Training Outcome:Upon successful completion of your apprenticeship, this may lead to a full-time permanent position within the group, where available.Employer Description:Established in 2005, STM Group (UK) Ltd has quickly become recognised as one of the UK’s leading support service companies, delivering high-quality security, cleaning, and customer-focused, services, underpinned and supported by leading edge technology.Working Hours :You will be working a variety of shifts across the MTR route over a period of seven days –
Sunday to Saturday
• You will be required to open or close the stations as required by the business, on the
basis of 4 hours opening / 4 hours closingSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Non judgemental....Read more...
General Administration:
Manage incoming calls, emails, and correspondence, ensuring prompt responses and accurate message handling
Maintain accurate records, databases, and filing systems (digital and paper-based)
Prepare reports, presentations, and departmental documentation as required
Support compliance with company policies, health and safety regulations, and industry standards
Sales & Customer Service Support:
Process hire enquiries, quotations, and bookings in line with company procedures
Liaise with customers to confirm requirements, ensuring excellent service delivery
Support the sales team with order processing, client documentation, and aftercare follow-ups
Operations & Logistics:
Assist in scheduling equipment hire, delivery, and collection in coordination with logistics staff
Monitor stock availability and update records of hired assets
Process delivery and collection notes, ensuring all paperwork is accurate and up to date
Finance & Reporting:
Support finance with invoicing, purchase orders, and credit control administration
Track departmental budgets and highlight variances to management
Assist with expense processing and reconciliation of accounts
Cross-Departmental Support:
Provide administrative support to HR, including onboarding documents and training records
Coordinate internal communication between departments to ensure efficient workflow
Contribute to continuous improvement initiatives across business operations
Training:
Business Administrator Level 3
Off the job training will take place one day a week at Oldham College
Training Outcome:Full-time position for the right candidate.Employer Description:Think Hire is the UK’s premier off-grid Energy-as-a-Service provider.
Offering relocatable renewable energy solutions and cutting-edge solar hybrid power generation, we're not just a company; we're architects of a greener tomorrow.
Pioneers of the Solartainer Versatile range, the world's first adaptable solar hybrid generators, Think Hire is at the forefront of driving positive change in the energy sector, with a focus on reducing carbon emissions and enhancing operational efficiency through an Energy-as-a-service proposition.
Why choose Think Hire as your renewable energy partner?
We are committed to reduce your onsite carbon emissions and operating costs.
All of our assets include remote management and reporting as standard, so you can see your carbon reductions in real-time.
We offer you the most carbon-efficient products and set-ups no matter the project at hand.Working Hours :Monday to Friday
between 9.00 am - 5.00 pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Join AV Autos, a family-run garage based in South London, specialising in MOTs, servicing, diagnostics and vehicle maintenance and repairs. Our team are fully qualified technicians, applying honest advice and top quality workmanship to build trust and deliver value to every customer.We are looking for a dedicated and organised Garage Receptionist/Admin Assistant to join our car mechanic's garage in Beckenham/Sydenham. As the first point of contact for our customers, you will play a crucial role in providing exceptional service by managing vehicle bookings using our garage software, dealing with customer inquiries, and handling after-sales correspondence.Salary: £13.20-£15.00 per hour, depending on experience of working in a garage environment. Potential to progress with experience and performance.Plus monthly profit share, between £100-£700 per month.Working Hours: 8am-3pm Monday-Friday. One hour's lunch break between 12 and 1pm.Overtime available during busy periods. ResponsibilitiesCustomer Interaction- Greet customers in a welcoming and professional manner.- Answer phone calls and respond to customer inquiries.- Provide information about services offered and assist with customer requests. Vehicle Booking and Scheduling- Use garage software to schedule appointments for vehicle services and repairs.- Coordinate with customers to confirm appointment details and gather necessary information.- Maintain an organised booking system and update schedules as needed. After-Sales Correspondence- Customer after-care following services and repairs.- Provide invoices and detailed breakdowns of services rendered.- Address customer inquiries and concerns in a courteous and efficient manner. Administrative Support- Assist with general administrative tasks, including filing and data entry.....Read more...
Are you a great communicator who enjoys helping people? We’re looking for a motivated and customer-focused individual to join our team. You'll be supported every step of the way to develop your communication, problem-solving, and negotiation skills. You’ll play a key role in helping us maintain high levels of customer satisfaction by handling complaints professionally, fairly, and efficiently.
What you’ll be doing:
Helping log, track, and resolve customer complaints across phone, email, social media, and written channels
Learning how to investigate issues, find root causes, and suggest solutions
Communicating clearly and empathetically with customers
Keeping accurate records in line with company and data protection policies
Working with other departments to resolve problems quickly
Attending training requirements as part of your apprenticeship
Supporting the team by spotting trends and helping improve customer experience
Training:Training with Milton Keynes College. Ongoing training, support and development with the employer for a Customer Service Practitioner Apprenticeship.Training Outcome:Career progression opportunities upon successful completion of the apprenticeship.Employer Description:Group 1 Automotive UK is one of the leading automotive retailer groups in the country, with a network of over 115 dealerships across the UK and more than 7,000 dedicated colleagues. We proudly represent over 21 world-renowned brands, including Audi, BMW, Citroën, CUPRA, Jaguar Land Rover, Ford, Kia, Leapmotor, Lexus, Mercedes-Benz, MINI, Porsche, SEAT, Škoda, smart, Toyota and Volkswagen. Our mission is to deliver an exceptional customer experience at every one of our dealerships.Working Hours :Mon – Fri: 8:30 – 17:00.Skills: Customer Service,Communication,Team Player,Attention to detail,Organised,IT skills....Read more...
Key Responsibilities
Answer incoming customer calls, resolving basic issues where possible and transferring queries to the appropriate department.
Manage internal mailboxes by responding to customer queries promptly and liaising with relevant teams to achieve the right outcome.
Monitor and manage the customer job management system, resolving first-line issues and escalating more complex cases as required.
Maintain accurate records of customer interactions and ensure issues are followed through to resolution.
Deliver excellent customer service by handling all interactions professionally, empathetically, and efficiently.
Support with general administrative tasks as required to ensure smooth team operations.
Assist in preparing and processing customer orders to ensure accuracy and timely delivery
Training:On the job training will be given by both the employer and the training provider New College Swindon as outlined in the apprenticeship standard.Training Outcome:Progression into a more senior role such as team leader as business expands and team requirements grow.Employer Description:Fleet Witness was founded in 2014 and provides advanced fleet tracking, video telematics, and vehicle safety solutions for commercial operators. Based in Faringdon, we combine cutting-edge technology with a consultative approach to help clients improve efficiency, reduce costs, and stay compliant. Our solutions include GPS tracking, dash cameras, driver behaviour monitoring, blind-spot detection, remote tacho downloads, and compliance kits for schemes such as FORS and DVS. We work with fleets across haulage, aviation, passenger transport, logistics, and more to deliver not just hardware, but actionable insights and measurable results.Working Hours :Monday - Friday. 08:30 - 17:00 (30 minute lunch break per day).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
IT Support Engineer – Managed Service Provider (MSP)Kettering, UK | Full-Time | £25,000 starting salary, rising to £28,000 after 6 months + BenefitsAre you a proactive IT professional with a passion for delivering exceptional support and solutions?We’re working with a growing Managed Service Provider (MSP) based in Kettering, UK, to recruit an experienced IT Support Engineer to join their dynamic and collaborative team.The CompanyOur client is fast-growing IT consultancy and MSP supporting a broad range of businesses across multiple industries. They pride themselves on delivering reliable, proactive, and customer-focused technology solutions, from cloud services and cybersecurity to infrastructure support. This is an excellent opportunity to join a forward-thinking company where your technical skills will be valued and your career can thrive.The RoleAs an IT Support Engineer, you’ll be the first point of contact for clients, providing high-quality support across hardware, software, networking, and cloud environments. You’ll work as part of a friendly, knowledgeable team to ensure seamless IT operations for a diverse client base.Key Responsibilities
Provide 1st and 2nd line technical support via phone, email, and remote tools.Troubleshoot and resolve issues across desktops, laptops, servers, networks, and cloud platforms (e.g., Microsoft 365, Intune, Azure).Install, configure, and maintain IT systems, software, and hardware.Proactively monitor systems to prevent downtime and respond to alerts.Escalate more complex issues to senior engineers when required.Document incidents, solutions, and technical procedures accurately.Contribute to process improvements and client satisfaction initiatives.
Key Requirements
Minimum 3 years’ experience in IT support, helpdesk, or MSP environment (preferred).Strong knowledge of Windows and macOS operating systems, Active Directory, Office 365, and networking fundamentals.Experience with Azure, or similar cloud platforms.Excellent troubleshooting, communication, and customer service skills.Ability to manage multiple priorities in a fast-paced environment.Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential.Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car.
Salary and Benefits
Starting salary: £25,000 per annumIncreased to £28,000 upon successful completion of the 6-month probationary periodProfessional development and training opportunitiesExposure to a wide range of technologies and industriesSupportive and collaborative working environmentGenuine career progression opportunities within a growing business
How to ApplyIf you’re an ambitious IT professional looking for your next step with a forward-thinking MSP, we’d love to hear from you.All applications will be handled in the strictest confidence.....Read more...
Handling, receiving stock, payments, procedures, identifying, sourcing and ordering parts
Monitoring and solving customer problems/enquiries and processing customers’ orders
The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme - ECAT
A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Training:
Customer Service Specialist Level 3
Visited within the workplace every 28 days by a skills coach
Train at the state-of-the-art MAN Training Academy in Manchester, every 6-8 weeks
Training Outcome:Full-time Service Advisor.Employer Description:Trucks, buses or vans: MAN Truck & Bus is one of Europe’s leading commercial vehicle manufacturers. As a result, MAN addresses three coinciding challenges in the areas of e-mobility, digitalisation and automation. Our aim: By the end of the decade, we will have developed a fully autonomous, zero-emission truck.Working Hours :Monday to Friday, working hours TBC, (maybe occasional weekend shifts).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Patience....Read more...
Provide first line telephone support to the network (inbound and outbound communication)
Right first time delivery of outstanding, proactive customer service
Proactive and accurate resolution of queries by liaising across departments where required
Timely and transparent communications with the Network to manage expectations and resolutions
Maintain accurate records on CRM
Training Outcome:
Once qualified, you could look to progress within financial services
Employer Description:HL Partnership is one of the largest mortgage networks within the UKWorking Hours :Monday to Friday
9.00am to 5.00pm with an hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
Supporting colleagues with operational duties.
To effectively liaise with clients, suppliers and colleagues using a variety of communication methods.
To gain a thorough understanding of the freight forwarding environment.
To understand and manage the bookings process.
To deal with and raise all required documentation.
Liaise with carriers, handling agents and customers effectively, always providing a high level of customer service.
To understand and manage transport requirements.
To understand the sales quotations and pricing process.
To raise invoices to customers and agents.
To effectively use the in-house systems available.
General administrative duties to support the branch.
To develop an understanding of compliance with regard to customs, import and export laws and regulations.
Training:On-the-job training delivered by the employer.Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.Allocation of an apprenticeship delivery coach who will carry out regular training.Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.Identify, track, and support 6 hours of off-the-job training activities.Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:We support all our apprentices and actively seek career progression pathways for them upon successful completion of the apprenticeship.Employer Description:Rhenus Logistics are one of the largest freight forwarding companies, offering high-quality, cost-effective freight logistics solutions for exporters and importers. With 75 years of proven performance, a commitment to results has established Rhenus Logistics as a major operator for freight transport, direct to overland markets and global destinations.Working Hours :Monday- Friday
09.00- 17.30.
Inclusive of 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working....Read more...
We are passionate about improving reliability, availability and performance, focusing on enabling the team to deliver results and succeed on the track. We pride ourselves on sharing knowledge and developing new processes. As a valued member of the team, you will: Deliver exceptional customer service and technical excellence while troubleshooting and resolving computer hardware, networking and security issues for colleagues across the business
Collaboratively improve systems and procedures to reduce complexity and improve reliability
Maintain the HPP infrastructure landscape to ensure system availability
Deliver system changes, improving security and system capabilities to support the delivery of excellent IT services
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Applications Support Lead standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0 Training Outcome: During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified Applications Support Lead and the oppertunity to become a permament member of staff at Mercedes AMG.Employer Description:Mercedes AMG High Performance Powertrains are based in Brixworth, Northamptonshire where our highly talented and ambitious team are responsible for the design, manufacture, testing and racing of Formula 1 power units enjoying enormous success with our works team Mercedes-AMG PETRONAS F1 Team and our Customer Teams. Additionally, we have our pioneering Advanced Technologies Team who transfer F1 technologies and know-how into high performance automotive projects and products such as the Mercedes-AMG ONE and the Mercedes-Benz Vision EQXX.Working Hours :working 42.5 hrs p/w.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative,Problem Solving skills,Eager to develop new skills....Read more...
Have you always wanted to be in travel? Do you thrive in being organised and love helping people? Then apply today and join Travelnam's great team, as a Travel Administrator and Concierge. We make special moments happen! This apprenticeship is a great opportunity to gain real-world experience and progress toward a rewarding career in travel.
As a Travel and Concierge Administration Apprentice, you will support the day-to-day operations of our travel agency, assisting with bookings, client communications, and concierge services
This role provides hands-on experience in the travel industry while developing essential administrative and customer service skills
Assist in processing travel bookings, itineraries, and confirmations
Support the concierge team with researching and arranging activities, restaurant reservations, and transport
Maintain client records and update booking systems accurately
Handle customer enquiries by phone, email, or in person
Liaise with travel suppliers and partners to ensure smooth service delivery
Provide administrative support, including document preparation and filing
Learn and follow compliance, safety, and financial procedures within the travel industry
Training:Expected Apprenticeship Duration: 14 months + 3 months EPA.
Level 3 Data Technician Apprenticeship
Blend of eLearning and classroom training with CompTIA and Microsoft training
Includes elements of business administration (Project management, stakeholders, communication and presentations)
Training Biweekly classes (length 3 hours) alternating between Data+ and Excel/Power BI (NB: Exams optional)
Training Outcome:
As a growing independent travel agency, there is so much scope for career progression
There are two main elements to the company's sales and operations, so there's always scope to grow within these departments and be hired full-time time
Employer Description:At Travelnam Ltd, we believe every journey should be unforgettable. Founded by Nong Skett, and recently celebrating £1.5 million in sales and a feature in the Daily Mirror, we’re growing our close-knit, high-performing team. Backed by 450+ global travel partners through Not Just Travel and over 70 five-star client reviews, we’re passionate about designing seamless, premium travel experiences that people remember for a lifetime. For us, its not just a destination, it’s a feeling!Working Hours :Monday to Friday 9am- 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
As an apprentice, you will start in the warehouse, learning about motor parts, stock control, and warehouse operations. Over time, you will progress to the customer service side of the business while working towards your NVQ Level 2 Customer Service qualification.
Key Responsibilities
Support the Branch Manager in motivating delivery staff and maintaining excellent customer service standards.
Assist with sales, margins, costs, and overall branch performance according to company requirements.
Help implement promotional strategies and activities.
Support the management of cash, debtors, and stock systems in line with company procedures.
Ensure company stock is correctly and safely stored in accordance with manufacturer specifications.
Check and process all stock-related paperwork accurately.
Participate in regular stock takes and report any anomalies to the Branch Manager.
Assist with replenishing shop merchandise and maintaining a clean, professional branch appearance.
Help manage the upkeep and condition of all equipment, fixtures, and fleet vehicles.
Support the Branch Manager in managing costs, overheads, and profitability.
Liaise with suppliers and partners as required.
Monitor and report on slow-moving or redundant stock.
Assist in maintaining health and safety standards and ensuring staff awareness and compliance with company policy and relevant legislation.
Training:The training will take place at the apprentice's place of work.
Training will be given my members of staff as well as a Training provder who will go to the place of work of the apprentice. Training Outcome:Once completed you will be able to move onto the next training course which is Team leading L3.Employer Description:Motor Parts Direct first opened it's doors in Kettering in 1999.
We have an experienced, friendly team in every branch ensuring expertise in supplying the right part for your car.
Despite the pandemic, 2020 was one of Motor Parts Direct’s busiest years with the opening of 20 new branches and no plans to stop there! We believe that our level of service provided within the motor industry should be experienced by as many people possible.
Having built up the business to a network of over 176 branches, with 15 distribution centres, millions of pounds worth of stock and a fleet of over 1100 delivery vehicles, the company has set new standards in an industry all too often beset by promises that are not kept.
As motor part suppliers are often competing to offer the same products as each other, the best way for a company to forge a point of difference is through the service they offer. Motor Parts Direct are the company to do just that.
“We strive to ensure we develop our staff to provide a service level beyond our customer’s expectations. Our customers have a choice. We aim to be that ‘natural choice’.”Working Hours :Monday - Friday 8am -5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
