Technical Support Services Supervisor – Portsmouth (Hybrid) – Up-to £31,000 Per Annum DOE We are on the hunt for an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top notch B2B and B2C solutions and products. Within this role you’ll be working to provide support to end customers, mentorship and coaching the team, and act as a second in command for the team reporting to the Support Services Manager.Required Experience:
Previous mentorship or leadership experience within a customer support team involving the resolution of escalated tickets
Experience handling both B2B and B2C customer relationships
A personal interest in technology including an understanding of the component parts of a computer, and the process of building PC’s
Experience developing processes and procedures to streamline and strengthen business operations across the team
Effective communication skills and ability to build relationships with stakeholders quickly
Ability to manage multiple concurrent projects or deadlines effectively
Day-to-Day Responsibilities:
Supervising a team of 6 providing mentorship and driving service improvements through learning and development of staff
Working closely with B2B and B2C customers delivering top notch services
Willingness to step up and take on responsibility when needed and act as a second in command for your manager
Confident communicating with internal and external stakeholders
What’s in it for you:
25 days holiday plus bank holidays (with the chance to buy additional days)
Healthcare plan scheme
Upskilling apprenticeship training
Cycle to work Scheme
Employee Assistance Programme
Staff discounts
Social and wellbeing events
Hybrid working (after training period) (3 days on-site, 2 days WFH per week)
....Read more...
An exciting opportunity has arisen for a knowledgeable, enthusiastic, and highly motivated Field Service Engineer to join a growing Technical Account Management team! The successful candidate will be keen to expand their knowledge and skills, and as a Field Service Engineer will be responsible for managing, developing, and enhancing customer relationships while displaying technical expertise to support clients with Service Visits, Technical Service, and Account Management throughout the Laundry Division.Alongside a competitive salary, the Field Service Engineer will enjoy benefits such as a Company Car, Pension Scheme, Employee Assistance Programme, additional days accrued for length of service, and more!The successful Field Service Engineer will play a fundamental role in supporting the growth of the laundry division across the United Kingdom, becoming part of a developing workforce alongside leaders in the manufacturing of chemicals for over 50 years!Key Responsibilities of Field Service Engineer:
Conduct installations of company equipment while monitoring quality, cost, and overseeing water and energy management.
Effectively manage and develop new and existing client relationships.
Achieve sales targets for designated accounts.
Promote additional company services while displaying knowledge of equipment and servicing requirements.
Offer technical support to meet business goals, ensure customer satisfaction, and fulfil objectives.
Support the acquisition of new accounts and prepare and deliver customer and colleague training.
Monitor and enhance commercial performance while ensuring that account summaries are consistently updated and accurate.
Requirements & Qualifications for Field Service Engineer:
Ability to travel throughout the Southwest Region with overnight stays as required.
Experience in the commercial laundry industry and/or knowledge of equipment and servicing requirements.
A background in Mechanical engineering is desirable.
A proven ability to manage, develop, and achieve progressive sales targets for your accounts.
For further information on the position of Field Service Engineer, or to be considered, please apply directly.....Read more...
Financial Administration: Assist in maintaining financial records, processing invoices, and accounts payable/receivable
Reporting & Analysis: Support the preparation of financial reports
General Business Support: Provide administrative support for business operations, including data entry, maintaining filing systems, disposing of confidential waste, archiving, scanning and preparing documents for meetings
Stock - Assist in the maintaining of stock levels. This includes Stationary, PPE, Consumables, Marketing materials, cleaning supplies
Compliance & Regulations: Help ensure that the company adheres to financial regulations and standards, assisting with audits and compliance checks
Client & Supplier Communications: Communicate with clients and suppliers regarding billing and financial matters, providing a high level of customer service
Project Support: Assist in the management of business projects by providing finance-related insights and maintaining project budgets
Learning and Development: Engage in on-the-job training and study towards a relevant qualification
Training:
Business Administrator Level 3 Apprenticeship Standard
The training will take place at Doncaster College and you will attend one day per week over the duration of your apprenticeship
Training Outcome:
There are career opportunities to develop you further within our company
Black Diamond can be a long-term place for you, we have qualified apprentices still working with us now
Employer Description:Black Diamond Security is a leading provider of security solutions, specializing in safeguarding businesses and individuals with advanced security systems and services. We are committed to offering high-quality, reliable security services to our clients while maintaining a focus on innovation and customer satisfaction. We are currently seeking a motivated and ambitious Business and Finance Apprentice to join our team and gain valuable hands-on experience in the financial and business operations of the security industry.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Strong interest in business,Excellent attention to detail,Time-management,Microsoft Office Skills....Read more...
An exciting opportunity at a leading UK electronics manufacturer has hit the market; our client is hiring for Inside Sales Executives based in Scunthorpe, North Lincolnshire.
Main responsibilities of the Inside Sales Executive, based in Scunthorpe:
Act as the first point of contact for inbound sales enquiries via phone, email, and web chat
Create formal quotations, answer technical queries, and provide pricing and compliance information
Manage smaller (“Other”) customer accounts and proactively generate leads from these accounts
Use CRM systems (Salesforce) to track customer interactions, log opportunities, and drive pipeline activity
Support Business Development Managers in developing key and house accounts
Conduct market research and customer analysis to support new product introductions
Identify, investigate, and evaluate new business opportunities
Deliver on assigned sales targets aligned with the company’s strategic growth objectives
Report on program effectiveness, market impact, and future growth opportunities
Requirements of the Inside Sales Executive, based in Scunthorpe:
Professional written and verbal communication skills
Previous sales experience in a technical, manufacturing, or EMC-related industry (preferred)
Experience delivering consistent sales growth or business development results
Background in engineering, science, business, or a related field (or equivalent experience)
Comfortable working in a customer-facing role with a focus on technical products
Strong proficiency in Microsoft Office and CRM tools (Salesforce preferred)
Entrepreneurial mindset with a passion for business growth and customer success
Self-motivated and able to work independently as well as collaboratively in a team setting
This is a fantastic opportunity for a results driven Inside Sales Executive who enjoys working with technically advanced products and building relationships in a dynamic manufacturing environment.
To apply for this Inside Sales Executive role in Scunthorpe, please send your CV to kchandarana@redlinegroup.com or call 01582 878 830 / 07961 158 784.....Read more...
Order Fulfilment & Stock Handling
Accurately pick and pack customer orders to meet daily dispatch deadlines
Place incoming goods in correct warehouse locations, maintaining an organised and efficient layout
Carry out regular stock checks and assist in inventory control to ensure accuracy across the warehouse
Goods-In, Dispatch & Local Deliveries
Support the receiving of deliveries, ensuring goods are checked, recorded, and stored correctly
Prepare and dispatch orders, ensuring parcels are securely packed and labelled to meet courier and customer requirements
Learn to operate Lift Trucks for the safe movement, unloading, and loading of goods within the warehouse environment (full training provided)
Coordinate and carry out local deliveries using our company van, ensuring timely and professional service to nearby customers
Systems & Technology
Gain hands-on experience with our current processes and upcoming warehouse management and barcode scanning system
Help maintain up-to-date digital records of inventory, order progress, and goods movements
Courier & Delivery Coordination
Learn how to select the most suitable courier services based on cost, service level, and destination
Support the management of shipping schedules to help ensure customer delivery deadlines are met consistently
Communication & Teamwork
Liaise with our Customer Service team to stay updated on order priorities and customer expectations
Communicate effectively with management and colleagues, contributing to a smooth and productive workflow
Training Outcome:Progression onto full-time employment. Employer Description:Established in 1990, Carechair is a manufacturer & supplier of care home furniture based in East Yorkshire. By helping care home operators like you for over 32 years, we’ve got to know you pretty well over the years. We understand the demands of running a business first hand and want to help you choose the right care home furniture for yours.Working Hours :Monday - Friday between 08:30 - 16:30 (30 min lunch).Skills: Number skills,Initiative,Driving licence,Works well under pressure....Read more...
To ensure excellent customer service
Monitor the Assyst Ticketing system to resolve calls at first point of contact
Receive phone calls from users requiring support
Remote support to customers (Troubleshooting)
To interrogate Specific ICT systems and process a range of routine and sensitive information
Training Outcome:
The role offers the opportunity to progress into suitable roles with the organisation
Employer Description:Hull City Council is the governing body for the unitary authority and city of Kingston upon Hull, England. They have over 1800 employees and are dedicated to providing the best service possible.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Computer literate,Microsoft Office products,Have a professional manner,Clearly spoken,Professional telephone manner,Interest in IT,Self motivation,Flexibility,Prioritise own workload,Meet deadlines,Time management,Ability to work independently....Read more...
Work within the organisations strategic annual marketing plan as defined by the Senior Management Team
Contribute to the marketing plan, delivery or evaluation of strategic marketing activity through the creation of written planning and evaluation documents and presentations, e.g., marketing campaign, market and customer intelligence research, communicate and present to stakeholders, agencies and internal teams
Use appropriate primary and/or secondary research methods including survey tools, key word research tools and desktop research to gather marketing insight or evaluation
Use research data to inform marketing decisions, targeting, planning, delivery, execution, and evaluation
Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing objectives
Support and manage the cataloguing of offline and digital marketing materials and assets in line with marketing regulations and legislation including sustainability of hard copy and digital campaigns, e.g., storage and organisation of marketing materials, administering creative asset management systems, recycling/circular economy/energy consumption
Publish, monitor and respond to editorial, creative or video content via website, social media/video sharing platforms, offline platforms
Support the administration of marketing activities, e.g., organise a webinar or online/offline event; run an email campaign, run a pay per click (PPC) campaign, support press, advertising and PR activity, and partner marketing activity
Use the organisation's customer relationship management system (inhouse or externally sourced) to maintain accurate customer data and relationships are managed in the pursuit of marketing goals
Identify and use relevant/emerging trends, solutions and technologies to implement effective marketing activities
Contribute to the monitoring of marketing expenditure and activities to a specified budget and plan in line with company processes
Monitor, optimise, analyse and evaluate marketing campaigns and channels in order to deliver on marketing objectives for the organisation and/or clients, measuring marketing delivery effectiveness
Provide customer support with the support team as and when necessary to ensure all enquiries are dealt with in an appropriate timescale (Less than 30% of overall time)
Training:Multi-channel Marketer Level 3 Apprenticeship Standard:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Multi-Channel Marketer Apprenticeship Standard
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday - Friday, 9.00am - 5:30pmSkills: IT skills,Attention to detail,Patience,Communication skills....Read more...
Architect, build, and maintain scalable, high-performance data pipelines
Contribute to building data observability tools to ensure data quality, consistency, and availability across the organisation
Optimise processes to support data ingestion, transformation, and warehousing
Work closely with Data Analysts, Data Scientists and Software Engineers to build, automate and refine data products which solve business problems
Support client delivery for analytics engineering projects (these projects may involve elements of data analysis and data science)
Training Outcome:To qualify as a fully-fledged Data Engineer at Level 5 and continue your growth at HyperFinity with strong progression plans in place.Employer Description:Hyperfinity leverage cutting edge data science and AI to support retailers in making profitable decisions regarding pricing, marketing, and retail media, combining innovative technology with expert human insights to deliver exceptional results for their clients. HyperFinity was established to help retailers and brands use advanced analytics to understand customer and product relationships, and make unified, customer led decisions, with the insight they uncover.
Hyperfinity have a growing list of esteemed partners including household names such as Morrisons, Costa Coffee, Hotel Chocolat, Card Factory, Toolstation, and JD Sports.Working Hours :8.30am - 5pm (1-hour lunch break), working days TBCSkills: IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Handle customer enquiries via phone and email promptly and professionally
Prepare and process sales orders, quotations, and invoices
Maintain accurate customer records and sales data
Ad hoc reporting to inform the sales team and customer base of spending trends
Liaise with the production and despatch teams to ensure timely delivery
Support external sales staff with administrative tasks and coordination
Provide backup cover during absences and busy periods to ensure continuity of service
Continuously learn product ranges and internal processes to support sales functions more effectively
Any other duties, as demanded by the job role and as requested by your line manager as and when required
Training:Chartered manager (degree) Level 6 (Degree with honours) Apprenticeship Standard:
You will be required to attend Sheffield Hallam University on a series of short study blocks
The degree award is BA (Hons) Professional Practice in Management
Training Outcome:
The employer is ready to invest in the development of the successful candidate
This is a long-term career opportunity
Employer Description:Naylor Industries is a long-established, leading British manufacturer of building & construction products, plastic ducting, concrete, and environmental products with an unparalleled reputation in the market for quality and service.
With over 100 years of expertise and craftsmanship with Naylor, we are committed to investing in our people's continuous development, technologies, and skills for the future. Our highly skilled teams have helped to position Naylor Industries as the market leader it is today exporting globally.Working Hours :Monday to Friday, shifts to be confirmedSkills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative....Read more...
NPD Support / New Product Development Support Food / Drink manufacturing Bristol Upto £32k DOE We are currently seeking a NPD Support / New Product Development Support / NPD Assistant for a food company based in Bristol. . Reporting in to the senior New Product Development technologist this role offers an opportunity to join a rapidly growing, innovative Food Manufacturer. The company has award winning experience creating, rolling out and managing bespoke customer food-on-the-move solutions The role of the New Product Development Assistant will involve: Supporting the Development Technologists whilst products are being launched.You will work closely with the Spec team, New Product Development team and Process team. The role may also include tasks such as below ·Organising samples ·Admin (including Data Entry) with a vision to find ways to reduce these tasks ·Creating specifications ·Arrange couriers, packing up samples for delivery to customers ·Participate in customer and Supplier research days ·Create product presentations ·Demonstrate approved products to business ·Preparing products and packaging ·Stock management ·Liaise with other departments ·Monitor and maintain NPD/NPI process ·Ensure internal and external stakeholders are on track The ideal candidate will: - Have a Food Degree - Have previously worked within the food industry - Be confident using Microsoft Office - Have a food hygiene certificate - Have an understanding of specification systems Key Words - Process Technologist, Food Technologist, NPD Technologist, This role is commutable from Wells Taunton, Cardiff, Wales, Gloucester, Avon, Bath Bridgwater, Bristol, Weston Super Mare, ....Read more...
Business administration
Project costing
Analysis of project costings
Training:You will receive support from an assessor to help you prepare foryour End Point Assessment covering:
Knowledge
Skills
Behaviour
As required to meet Level 3 Business Administrator ApprenticeshipStandard.
You will attend online masterclasses every other week for 1 day.
Maths & English Level 2 (if required).
Qualification achieved: Level 3 Business Administrator.Training Outcome:
For the right candidate there is the potential to progress into a finance costings or business support role following the completion of the apprenticeship
Employer Description:Our Organisation
Our Organisation Grouping in product divisions to ensure
high competency in every field.
Specialisation of each of the six German plants in one
subject ensuring efficiency and a continuous improvement
in process.
Uniform distribution/marketing organisations to guarantee
that every customer can rely on one person in charge
dealing with the whole project and who will identify himself
with the demands of this customer.
Uniform application of service methods with technical
support where the product competency lies.
By inter-linking overall team work keeping the competency
on an up-to-date level (information- and communication
technology, control technology, data management, service
support methods, complete project planning and market
control, innovation management, production methods).Working Hours :Monday - Friday, 8.30 am - 4.30pm with 30 minutes lunch.
Flexitime is available where start and finish times are flexible.Skills: Communication skills,IT skills,Attention to detail,Administrative skills,Number skills,Analytical skills,Team working....Read more...
As an apprentice, you’ll work at a company and get hands-on experience.You’ll gain new skills and work alongside experienced staff.What you’ll do at work
Lead Generation: Assist in identifying and reaching out to potential clients through cold calling, email campaigns, and research
Client Relationship Management: Support the sales team in managing customer accounts, ensuring communication is consistent and clients
are kept updated
Sales Support: Assist in the creation of sales presentations, proposals, and contracts. Help prepare reports on sales activity and client interactions
Market Research: Conduct research to identify market trends, competitor activity, and client needs to support sales strategies
Product Knowledge: Learn about our products and services to effectively communicate the value proposition to potential clients
CRM Maintenance: Update and maintain customer relationship management (CRM) systems to ensure accurate tracking of sales
progress
Sales Goals: Work alongside the sales team to achieve monthly and quarterly sales targets and objectives
Training:
IT Technical Salesperson Level 3 Apprenticeship Standard:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Training Outcome:Opportunities for career progression within a rapidly expanding company.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday - Friday between 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Answer calls and provide excellent customer support
Process orders accurately and efficiently
Reply to customer messages and resolve inquiries in a timely manner
Manage customer feedback professionally
Ensure all products are in stock and listed correctly to maximise sales
Maintain and update drop-ship product listings with accurate delivery times
Support the team with other essential business tasks as needed
Training:IT Technical Salesperson Level 3 Apprenticeship Standard:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources
This ensures apprentices can develop their skills while balancing work commitments
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday - Friday, 9.00am - 4.00pmSkills: IT skills....Read more...
Answer Customer Service Calls
Respond/Action all customer service emails
Respond to all webchat live queries
Communicate with all collection teams, via whats app chats or imessages
Keep all reporting and spreadsheets up to date at all times
Communicate with the customer service team offer support and training where necessary
Take responsibility to keep all ID cards for teams up to date
On a weekly basis, keep CRM reporting from the website up to date
Feel a part of the entire team/business, feel free to input and feedback ideas, suggestions that can benefit us all in the long run
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
All training will take palce at the employers premises
Training Outcome:
A permanent role/further qulifications
Employer Description:Collection Clothes Ltd trades as Collection 4 Clothes, and we are an ethical recycling business that give pre-loved items a second life, which in turn limits perfectly wearable clothes going to landfill.
We are a recycling business which are more concerned about the environment and giving to charity and less about profit. Our main goals are to help as many charities as possible to raise vital funds through the donation of clothes and other items.
Established in January 2020, our team worked tirelessly through the first COVID-19 lockdown, being one of the very few charity collection businesses to continue working through the first wave, providing much-needed funds for our partnered regional and national charity organisations in an extremely difficult time where they needed as much support as they could possibly receive.Collection 4 Clothes were a lifeline for charity supporters during the lockdowns; as no-contact collection of donations was one of the very few ways the public could donate to charity, with charity shops closed during the height of the pandemic.Working Hours :Monday - Friday. 10.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Job title Temprary Customer Service Administrator Location Waltham Abbey Hours of work Contracted 40 hours week – Monday to Friday Salary £12.21 per hour Our client are a proud independent bathroom manufacturer and distributor. They have a heritage of innovation and a wealth of experience supplying the leading names in bathrooms for over 37 years. Main purpose of the role:To carry out administrative duties covering various responsibilities to support the Customer Service, Sales and returns teams. KEY DUTIES AND RESPONSIBILTIESProcessing sales and returns via email or phone in line with Robert Lee's policyAchieving 100% data accuracy when processing customer requestsCommunicating with clients and suppliers for informationContact clients to obtain missing information or answer queriesLiaise with the Logistics department to ensure special requests are met and scheduledStay up-to-date with new products and featuresTo support new aspects of the business as the company evolves. Key Performance IndicatorsAll documents and processes are completed dailyData quality metrics not limited to:ConsistencyCompletenessTimelinessAccuracyAuditabilityTechnical SkillsFamiliarity with SAP is preferred but not essentialAccurate data entry into ExcelExcellent time management skillsOverall awareness of Customer journeySoft SkillsCustomer service driven.Resource Management.Ability to build rapport with an aim to resolve issues.Open minded (listen, share ideas etc.) and able to bring added value and innovation Ability to handle conflicts / problem resolution etc. Agility, able to adapt / respond to a constantly changing and demanding environment Excellent written and verbal communication skills To work in accordance with the General Data Protection Regulations and Data Protection Act 2018.Ethics & Compliance, ability to apply and adhere to RLD value and policies If you feel you have the relevant experience then we’d love to hear from you, apply today!....Read more...
Leap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate! This company is revolutionising the real estate game with an AI-powered platform that grants investors the almighty power of making top-notch data-driven investment decisions. With their cloud-based SAAS platform, they bring together street-level data insights, lightning-fast financial modelling, and machine learning for dynamic learning from historical datasets. As a Customer Success Associate, you'll become the hero our clients never knew they needed! You'll forge unbreakable bonds with our core customers, ensuring they experience service and support worthy of a standing ovation. If you have a passion for innovative technology and dream of making an economic impact, then this is your time to shine! Here's what you'll be doing:Engaging in thrilling face-to-face encounters with clients, providing seamless onboarding and ongoing supportAdopting a lean and agile mindset, working in tandem with our customers to triumph over problems and deliver unparalleled valueHarnessing your charismatic, intelligent, and professional demeanour to connect with clients on a personal levelHere are the skills you'll need:A history of heroic feats in a customer-facing role, with superb communication and interpersonal abilitiesThe power to build and maintain mighty relationships with our clients, understanding and articulating their needs like a true telepathA 2:1 degree (or equivalent superpower) to back up your astounding intellectHere are the benefits of this job:A collaborative, friendly, and supportive team where you'll be coached and mentored by experienced technologists, product, and commercial expertsA chance to truly make a difference in the lives of our clients and the real estate sector as a wholeThe thrilling adventure of working with a world-class team, knowing you're making a real impactCentral London office with all the great amenitiesSalary: £25,000-£30,000 (depending on your superpowers) + fantastic bonus schemeIf you're ready to embark on this exhilarating Customer Success journey and join forces with an elite team of tech gurus, apply today and let the adventure begin!....Read more...
Providing first-line technical support to clients via phone, email, and on-site visits.
Assisting in maintaining, monitoring, and updating IT systems to ensure smooth and secure operations.
Helping with the installation and configuration of IT equipment and software.
Diagnosing and fixing technical problems, escalating complex issues when needed.
Maintaining accurate records of support requests and solutions in our ticketing system.
Ensuring every client interaction is positive and professional.
Taking part in training sessions and workshops to boost technical skills and knowledge.
Travelling to client sites across Merseyside to provide on-site support.
Training Outcome:Possible full-time position within the business and progression onto Level 4. Employer Description:PT Cyber Security Solutions is a Liverpool-based company dedicated to providing top-tier IT and cybersecurity services to businesses across Merseyside. They specialise in protecting companies from cyber threats while ensuring their IT systems run smoothly. If you're passionate about technology and want to be part of a team that values growth, innovation, and excellent customer service, this is the perfect opportunity for you.Working Hours :Monday to Friday, 37.5 hours per week. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working....Read more...
We will provide you with fantastic training covering all aspects of Estate Agency and Customer Service. You will also, benefit from a continuous regional marketing campaign that will assist in creating business opportunities as well as those opportunities created by you whilst building your business in your core area.
Being an Apprentice Sales & Lettings Negotiator you will be responsible for maintaining contact with applicants, arranging viewings and obtaining feedback, generating valuation opportunities, generating mortgage and conveyancing opportunities, communicating offers to both Vendors and Landlords
What to expect from working with Tiger Sales & Lettings as an Apprentice Sales & Lettings Negotiator?
You will benefit from Tiger Sales & Lettings investment in marketing, technology and infrastructure to help you deliver an exceptional customer experience from start to finish
You will support tenants and landlords, buyers and vendors throughout their entire journey with Tiger Sales & Lettings, ensuring they receive a first class customer experience
Who is the ideal candidate to become a Tiger Sales & Lettings Sales & Lettings Negotiator?
We are looking for candidate’s that are looking to have a strong customer service or Sales career with a strong desire to provide a first class customer experience
You should be self-motivated with a determination to be successful with a can-do attitude that will allow you to be successful
You should have the ability to learn your local property market
You should be passionate about providing a first class customer experience and enthusiastic about revolutionising your local property market
You should be a hard working confident individual with superb communication skills both verbal and written
Training:
Business Administrator Level 3 Apprenticeship Standard
End-Point Assessment (EPA)
In-house training
Training Outcome:
A possible permanent position within the organisation for the right candidate
Potential to progress onto a dispensing course
Employer Description:Tiger Sales & Lettings was established in 2008 in Blackpool by Managing Director, Craig Webster.
Since 2008 Tiger Sales & Lettings has grown to cover the whole of Lancashire and the North West, with a focus on delivering exceptional personal customer service with the assistance of technology to bring a cutting edge to an ever changing property market.
Our team have a wealth of experience dealing with all aspects of selling, letting and managing properties.
Tiger Sales & Lettings are members of Propertymark and have a team of qualified NAEA & ARLA professionals to help guide you through all aspects of buying, selling and renting your property.Working Hours :This role will involve assisting with lettings administration work, providing valuable support to our team and clients including every Saturday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Helping diagnose malfunctioning systems, hardware and software using Event Viewer, Active Directory and Wireshark
Providing support both physically and virtually with updates, wireless connections, networks, cloud systems
Use Powershell and Microsoft scripting within Active Directory to administer security access and automate tasks
Logging and managing ICT technical support incidents and queries on Freshdesk ticketing system - ensuring work is delivered in line with agreed SLA's
Setting up new users - equipment configuration, granting access, implement policies
Testing new software and hardware and reporting on its suitability to the business
Acting as a first point of contact to the colleagues, you will problem solve users technical questions to a wide range of abilities
Maintaining our asset register along with user profiles and system access rights
Training:Information Communications Technician Level 3 Apprenticeship Standard:
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs
You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service
Training Outcome:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician
Employer Description:At Great Places Housing Group, we’re more than just a housing provider — we’re a community-builder, committed to creating great homes, great communities, and great people. We're looking for a passionate and motivated individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Customer care skills,Analytical skills,Team working....Read more...
You will manage existing customer relationships and identify new business opportunities within the assigned territory. You will be responsible for selling aftermarket products, services and software solutions, ensuring the right technical applications meet customer needs.
Key Responsibilities:
Achieve sales goals and targets within the assigned territory
Implement a strategic sales call plan to build and strengthen customer relationships
Identify and qualify new prospects through effective CRM database management
Directly and indirectly (via agents) sell a wide range of aftermarket products, services, and retrofits
Demonstrate technical expertise in products and applications to ensure proper sales solutions
Coordinate with Applications Engineers for advanced technical support and custom quotations
Manage direct mail fulfilment and lead qualification from various sources (email, web, phone) Monitor after-sales customer satisfaction and work with internal teams to minimize payment delays
Key Skills:
Proven experience in B2B sales, account management, or aftermarket sales
Strong technical understanding of mechanical engineering, software solutions, or industrial products
Excellent negotiation, relationship management, and strategic sales skills
Ability to qualify leads, prepare proposals, and coordinate product demonstrations
Experience working with CRM tools to track and manage sales pipelines....Read more...
PCV Driver
Reporting to: Ground Transport Operations Coordinator
ROLE PURPOSE:
To provide an excellent service to our clients customers by driving our internal bus fleet. As a key part of the team, you will be providing amazing customer journeys with elevated levels of service.
PRINCIPAL RESPONSIBILITIES:
Transport the clients passengers and staff from various locations on-site to the allocated destinations by driving our internal fleet of vehicles.
Work a varied shift pattern providing 24/7 cover for the operation on Saturdays and Sundays
Support the clients drive for 0 carbon emissions by working with the clients teams and technology to provide an effective on demand service
Comply with all internal and external policies, procedures and legislation that apply to your role
Take responsibility for the welfare comfort and safety of all passengers utilising the bus services
Carry out daily inspections on systems and equipment fitted to the PCV fleet, including daily inspection vehicle checks
Monitor the utilisation of equipment and vehicles including refueling and daily upkeep of vehicles
Provide excellent customer service, responding to customer enquiries, and resolving situations swiftly
This is not intended to be an exhaustive list, and the role holder is expected to undertake any duties reasonably required to fulfil their role and support the clients business objectives.
Additionally, every employee is expected to:
Comply with all relevant legislation, health and safety requirements and company policies
Engage in continuous personal development
Promote the vision and values of the clients business
....Read more...
Learn to plan and coordinate transport routes to meet delivery schedules efficiently
Liaise with drivers, suppliers, and customers to ensure smooth operations
Utilise IT systems for route planning and tracking deliveries
Provide exceptional customer service by addressing inquiries and resolving issues promptly
Collaborate with the management team to enhance customer service and delivery efficiencies
Maintain clear and organised records of transport activities
Training:Traffic Operator Level 2 Apprenticeship Standard:
This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training location. These workshops are carefully designed to support the learning required throughout the apprenticeship programme
Training Outcome:
Long term perm position within the business with continued career development
Employer Description:Established in 1960, Maurice Hill Transport Limited is a family owned and run road haulage company specialising in the nationwide transportation of various products to support industry sectors such as manufacturing, construction, events and retail.
The company now includes the second generation of the Hill family and with a highly trained and dedicated team, Maurice Hill Transport Ltd continues to deliver exceptional service for its many customers.Working Hours :Monday - Friday, 09:00 - 17:30 (half hour for break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
First line support: Imaging and maintenance of PC's
Setup, update and fault diagnosis of customer IT systems
General network support and troubleshooting
Call handling: Answering customer queries directly on the phone where required and maintaining accurate records
Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an audit-able activity and must contain up-to-date records
Installation of computers and peripheral devices (e.g. printers, scanners, mobile/smart phones)
Explaining technical issues in a clear way to non-technical clients
Answering the phone in a professional manner and, if relevant passing on any information promptly
Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Employer Description:At Jansa IT we are committed to delivering excellence when dealing with all your IT needs.
Business’s face various challenges in running a successful business. The certainty of success comes from working with an IT company whose experience and expertise will move your business forward.
The future of your business depends on how effectively you harness the power of technology.
Jansa IT have been assisting customers develop their business for over 15 years, through IT and technology exploitation. We achieve this by identifying solutions, designing, implementing and managing your IT needs.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
• Greet and welcome visitors on arrival• Direct visitors to the appropriate person and office• Answer and forward incoming telephone calls• Prepare outgoing mail for distribution, including TNT’s• Scanning of documents and attaching to jobs/systems as required• Cleaning, organising and maintaining the reception area• Providing customer support and assisting with general enquiries• Provide customers with delivery information/ETA’s• Restocking and redistributing marketing materials• Assisting with general office/admin dutiesTraining:
Level 2 Customer Service Practitioner
Functional Skills
Work-based learning
Training Outcome:Progression onto full-time employment.Employer Description:Glazerite UK Group Ltd. is a leading trade supplier of VEKA & Halo Windows, Doors & Conservatories to the fenestration industry who have gone from strength to strength in the 21 years’ we have been open for business. We manufacture one of the widest product portfolios in the industry with an excellent support package for all of our installers. Across our sites in Wellingborough, Peterborough, Bolton & Bristol we currently employ in the region of 275 people.
We are presently going through an exciting period of change which will enable the Company to move forward into its next generation, building on the Company’s existing values and commitment to continually improve our processes, provide consistent quality and outstanding service in all aspects of our work.Working Hours :Monday - Friday - 9:00am - 17:00pm / 30 minutes lunch.Skills: IT skills,Attention to detail,Customer care skills,Team working....Read more...
1. Sales Administration:
Order Processing: Enter and manage customer orders, ensuring accuracy of product details, pricing, and delivery schedules
Customer Support: Respond to inquiries, provide product information, and resolve any issues in a timely, professional manner
Documentation & Reporting: Maintain and update sales contracts, invoices, and relevant documentation; generate regular sales reports for management
CRM Management: Update and maintain customer records, contacts, and lead pipelines to support the sales team in meeting revenue targets
2. Data Tasks:
Data Collection & Cleaning: Gather, cleanse, and validate sales and operational data from multiple sources to ensure data integrity
Data Analysis: Use analytical tools to interpret data trends, identify insights, and recommend improvements to sales strategies and processes
Database Management: Develop and maintain databases and dashboards; ensure data security and compliance with company policies
Reporting & Visualisation:
Create clear, actionable reports and visualisations to present complex data in an understandable format for stakeholders
Training:Minor error - No full stop at end of employer description.Training Outcome:
The successful candidate, upon completion, may be offered a full-time role within the Data Team
Employer Description:Based in Bolton, AKS Holding is a manufacturing company specializing in vaping products. They own leading brands like InstaBar, Debang,PodFuel, PrunkBar and more.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Initiative....Read more...
