A fantastic opportunity for a Product Engineer – High Frequency has arisen for my client based in either Aldershot, Hampshire or Düsseldorf, Germany.
As the Product Engineer – High Frequency specialising in High Frequency products, based in Hampshire or Germany, you will have the opportunity to work for a premium electrical connector design and manufacturer who specialise across the automotive sector.
The Product Engineer, located in Hampshire or Germany, will be responsible for assisting the sales team with technical customer support around their product portfolio. They will work with their overseas design and manufacturing teams to ensure customer product requirements at met.
Responsibilities for the High Frequency Product Engineer will include:
Create business plans to support the development of new product lines.
Create an “opportunities roadmaps” indicating key customers and potential sales.
Provide technical support to the sales organization and on occasions to customers’ directly.
Prepare high quality professional presentations
To be successful in the Product Engineer position, you will have a good grasp on the emerging technologies in the high frequency connector markets to assist with customer technical enquiries and develop product roadmaps in the future.
This job opportunity is with a company that has a diverse product range supplying into the automotive, aerospace and oil & gas industries, and pride themselves on unrivalled levels of customer service.
APPLY NOW! For the Product Engineer – High Frequency job, based in Aldershot, Hampshire or Düsseldorf, Germany by sending a cover letter and CV to TDrew@redlinegroup.Com or by calling Tom Drew on 01582 878 848 or 07961158762. Otherwise, we always welcome the opportunity to discuss other Sales roles.....Read more...
Customer Support: Respond to customer enquiries via phone, email, providing first-line technical support and guidance.
Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner.
Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions.
Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
User Training: Provide basic training and support to users on IT systems and software applications.
System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team.
Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles.
Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
Employer Description:Communications Solutions UK (CSUK) provides IT and communications services to SMEs, acting as a one-stop shop for all things comms and IT. Founded in 2000, the company values honesty and integrity and takes a holistic approach to clients' businesses. CSUK is family-owned, innovative, and growing, with an in-house team of experts based in Reading. The company is committed to promoting diversity and inclusion.Working Hours :Monday to Friday between 9am-5:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
To respond to helpdesk traffic via all communication channels
Upholding a high standard of customer service considering impact , priority and severity. Helpdesk incidents and service requests are to be dealt with as per the service level agreement and customer standards
To assist with user administration of all software including starters, leavers and transfers and remediate audit actions as per findings from internal audits to remediate accounts as appropriate aiding accuracy and compliance across our software
To confidently approach helpdesk cases utilising knowledge gained from triage to diagnosis and completion whilst upholding internal policies and procedures
Establish and diagnose IT Faults through troubleshooting techniques and tools
To establish professional working relationships to aid the customer support journey , utilising communication and troubleshooting skills in tandem to take our customers through the support process, keeping them informed outlining clear expectations
To build knowledge of all Software both technically and operationally to enable you to provide guidance and support effectively to the business
To learn and understand internal business processes and apply this knowledge to the operation and configuration of systems
To learn how to comfortably navigate our databases as part of the fault-finding process
Learning SQL DB Management language and tools to further aid advanced troubleshooting
Training:QA Course:
Software Engineer Level 4 Apprenticeship Standard - Remote learning Schedule to be confirmed at sign up.
Duration:
19 Months
Training Outcome:
You will also undertake a learning programme to develop your skills and understanding in relation to Software support, maintenance and development enhancing your knowledge
Employer Description:At Ongo Homes, we offer quality, affordable homes for rent and sale in North Lincolnshire and neighboring areas.Working Hours :Monday to Friday , one day study day. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Handle phone and email inquiries with empathy and professionalism.
Take payments and send secure payment links.
Accurately log all customer interactions.
Collaborate with other departments to resolve issues.
Stay informed on our services and help improve customer experience.
You’ll be working closely with people with disabilities, providing support that truly makes a difference in their day-to-day lives.
Training Outcome:Upon successful completion of the apprenticeship, there may be the opportunity to join the team on a permanent basis.Employer Description:We are a mission-driven social enterprise dedicated to helping individuals work and study more effectively. With decades of experience and a deep understanding of assistive technology, we have supported tens of thousands of people in achieving greater productivity and academic success.
As a Disability Confident employer, we are proud of our diverse and inclusive team, who deliver personalised support tailored to each person’s unique needs. We specialise in providing high-quality training, needs assessments, assistive equipment, and software, all designed to empower individuals with the tools they need to succeed.
Working closely with Student Finance and government-funded support services, we are committed to modernising DSA (Disabled Students’ Allowance) provisions and delivering improved outcomes across the board. We operate within prescribed service levels and frameworks, ensuring cost-effectiveness and accountability for every service we provide.
At our core, we believe that everyone deserves the opportunity to reach their full potential—with the right support, at the right time.Working Hours :Monday to Friday, 8:45am to 5:15pm (37.5 hrs less the OTJ training).Skills: Communication skills,Organisation skills,Problem solving skills,Customer service (a plus),CRM systems and digital tools,Empathetic,Able to multitask,Patience and understanding....Read more...
Working for Maersk Logistics and Services Limited, based at Liverpool site.
Key Responsibilities:
To support in the organisation of events for various business areas including to assist with customer hospitality, support attendance at events & conferences
To support delivery of projects across the business
Communicating with internal clients and third parties
Ensuring we respond to, prioritise and process where appropriate, telephone calls, correspondence, emails and process transactions to support business requirements
Arrange visas for overseas travel & visitors to support the EA to the MD
General administration including maintaining holiday/attendance records, forms and invoices
Assist with advice for expense claims, support with concur for non-members of the ALT
Assist with weekly Broadcast and monthly UKInspired sessions
Maintain hospitality/customer gift database
Use of internal systems
Support the business with additional administrative tasks as and when required
https://maersk.wd3.myworkdayjobs.com/Maersk_Manual/job/GB---Liverpool/Business-Support-Apprentice_R145345 Training:
Business Administrator Level 3 Apprenticeship Standard
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
This apprenticeship will be delivered in the workplace:
You will have a dedicated Skills Coach who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed
Training Outcome:
Upon successful completion of your apprenticeship, there may be the opportunity for a permanent role within the business
Employer Description:An integrated logistics company working in 130 countries and founded in 1904. Maersk's business activities include shipping, port operation, supply chain management and warehousing. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.Working Hours :Monday - Friday, between 8.00am - 5.00pm, working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Business Support Apprentice, you will carry out a wide range of administrative duties whilst supporting members of a busy team. This is an excellent opportunity to learn and progress in a varied and interesting role within a well-established and growing company.
On and off-the-job training and professional development will be completed in the workplace, and also delivered by Nelson and Colne College Group.
You will be providing business administrative support to the finance team, to accurately prepare and process office administration.Dealing with customer enquiries via telephone and email
Proactively updating customer orders
Managing the ordering of financial products. Analysis of
financial statements
Relationship building between postal services
Providing administrative support to the department
Delivering high levels of customer service at all times
Contacting customers via telephone or email
Training Outcome:Potential for a permanent position within the business and career development on successful completion of the apprenticeship for the right candidate.Employer Description:Greenarc facilitates your transition to clean energy. You know energy change is coming and we know how to get you there, speak to us about solar, charging, electric vehicles, low carbon electrical services, heating systems, fuels and carbon offset fuel cards.Working Hours :Monday - Friday 37.5 Hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Good Telephone Manner,Time Management skills....Read more...
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Answering Customer Inquiries: Addressing customer questions and concerns promptly and accurately, whether through phone, email, chat, or in-person interactions.
Resolving Problems: Investigating and resolving customer issues, complaints, and technical problems efficiently.
Processing Orders and Payments: Handling customer orders, processing payments, and ensuring accurate order fulfillment.
Providing Product Information: Offering detailed information about products, services, and features to customers.
Handling Returns and Exchanges: Managing returns, exchanges, and refunds in a professional and timely manner.
Maintaining Customer Records: Keeping accurate and up-to-date records of customer interactions and transactions.
Gathering Customer Feedback: Collecting feedback to improve products, services and customer experience.
Promoting Products and Services: Upselling and cross-selling products and services to customers.
Building rapport with customers: Engaging in small talk, showing genuine interest and building positive relationships.
Training:Unit 6c Enterprise House, Moorgate Point, L33 7XW.Training Outcome:After completing a Customer Service apprenticeship, you’ll gain the skills and experience to deliver exceptional customer support and progress into roles such as team leader, customer service supervisor, or specialist advisor.Employer Description:Utilities technology group was formed in 2007 by our managing director Andrew Cavanagh. Andrew has been in the business airtime and mobile phone industry since 1998 and has gained vast experience and knowledge of the sector over the last 26 years.
In 2015 UTG diversified into VOIP, hosted telephony and high speed connectivity. We also formed our energy broker arm in 2016.
This enabled us to offer our clients a full unified comms solution with all services on one bill every month.
We have exclusive wholesale agreements with BT,O2,EE and Vodafone which enables us offer our clients the very best support and service with the latest technology and equipment.
We are registered apple, Samsung and Yealink stockist enabling us to source the latest tech and hardware at competitive prices.
In relation to our commercial energy broker side, we are a fully registered TPI with Ofgem and have an ADR licence to enable us to act and arrange commercial gas and electricity SME and corporate contracts within the UK.
We can obtain bespoke pricing which isn’t available online and search through the energy market to find our clients the very best pricing available at that time. Our industry knowledge allows us to keep ahead of the curve and make sure we are advising our clients accordingly and professionally at all times.Working Hours :The role comprises 30 hours per week. Tuesday - Friday, 9.00am - 5.00pm.
Mondays off.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Provide administrative support to the sales team
Process sales orders, quotes, and invoices accurately and in a timely manner
Maintain and update customer records and CRM systems
Coordinate with other departments (e.g. logistics, finance, marketing) to ensure customer satisfaction
Respond to customer enquiries via phone, email, or in person
Assist in the preparation and follow-up of sales proposals
Liaise with the warehouse regarding stock availability
Support the onboarding of new customers and manage after-sales support
Training:
You will be training on the job as you learn the role with your manager
Also off the job training minimum 6 hours per week, this can be done at work, working on assignments, research, other departments within the company
Monthly online workshop which you have attended one day per month, with your tutor
Training Outcome:
Full time employment with a fanstastic company
Excellent skills and knowledge in your employers sector
Opportunitry for career growth
Sales / Customer Service Administrator
Can progress into senior sales, Team Leader of the sales admin team, Sales Office Manager
Employer Description:SEBDEN, founded as a privately owned independent in the 1990’s, has grown successfully both organically and through strategic acquisitions, with an ongoing investment programme resulting in a continuous improvement in production, efficiency and competitiveness.
SEBDEN are now the largest privately owned mill-independent steel processors and stockholders of the mill and reversing mill plate products in the UK & Ireland with annual sales across the market of over £275m with supplies sourced from mills world wide.
SEBDEN have a combined processing capacity in excess of 50,000 tonnes per month and sell over 300,000 tonnes of steel a year from seven strategically placed locations nationwide, carrying up to 60,000 tonnes of stock, providing the full range of services with guaranteed deliveries and offering ‘local knowledge and a friendly service’.Working Hours :Monday to Friday, 08.00 to 16.00 and 09.00 to 17.00, dependent on office requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
A fantastic opportunity for a Product Engineer – Japanese Speaking, has arisen for my client based in either Aldershot, Hampshire or Düsseldorf, Germany.
As a Japanese Speaking Product Engineer, based in Hampshire or Germany, you will have the opportunity to work for a premium electrical connector design and manufacturer, who specialise across the automotive sector.
The Product Engineer – Japanese Speaking, located in Hampshire or Germany, will be responsible for assisting the sales team with technical customer support around their product portfolio. They will work with their overseas design and manufacturing teams to ensure customer product requirements at met.
Responsibilities for the Japanese Speaking Product Engineer will include:
Create business plans to support the development of new product lines.
Create an “opportunities roadmaps” indicating key customers and potential sales.
Provide technical support to the sales organization and on occasions to customers’ directly.
Prepare high quality professional presentations
To be successful in the Japanese Speaking Product Engineer you will have a strong grasp of both the Japanese and English languages as well as an Engineering background across either electrical, electronic or mechanical engineering principals.
This job opportunity is with a company that has a diverse product range supplying into the automotive, aerospace and oil & gas industries, and pride themselves on unrivalled levels of customer service.
APPLY NOW! For the Product Engineer – Japanese Speaking job, based in Aldershot, Hampshire or Düsseldorf, Germany by sending a cover letter and CV to TDrew@redlinegroup.Com or by calling Tom Drew on 01582 878 848 or 07961158762. Otherwise, we always welcome the opportunity to discuss other Sales roles.....Read more...
To provide a professional & personal first point of contact to customers for their IT support queries.
Provide 1st line IT support through numerous channels of communication including email, telephone, internal requests and automated alerts.
Troubleshooting issues and logging them into the company ticket system.
To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask.
Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed.
Escalate relevant and more complex work to the 2nd Line Helpdesk Technicians.
Undertake simple maintenance tasks for monitored systems.
To proactively contact and chase customers until a resolution has been achieved, or the issue is escalated.
Prepare Customer Hardware ready for use, such as building/configuring customer PCs, servers or printers.
Installing Software and building computers for customers.
Take on ad hoc project work as directed by the IT Helpdesk Manager.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of your Apprenticeship, the company aims to offer you a full-time Helpdesk Technician role with Salary Increase and a clear Career Progression and Training Plan to progress you over the years into expert areas and/or management level IT. Employer Description:Everything Tech are an award-winning Managed IT Service Provider. They help Companies of all sizes do amazing things with Technology. They support over 4500 users across nearly every industry all over the Country and are a Microsoft Gold Partner specialising in Microsoft’s Modern Workplace shift in transforming businesses IT.Working Hours :Monday - Friday, between 8am - 5pm or 9am - 6pm.Skills: Communication skills,IT skills,Customer care skills....Read more...
The post holders’ responsibilities shall include but not be limited to:
Filing, scanning
General office duties
Use of internet and office packages
Sourcing materials liaising with varying suppliers
Customer feedback: liaise with customers to ensure planned work visits are convenient and effective
Liaise with customer to develop effective working relationships
Marketing & social media building, distribution to assist company growth
Ensure confidentiality of data you come across and report on all activities and information that could affect company reputation, contractor, employee or client safety, health or welfare
Build network links with varying organisations & suppliers
Support the operations team in all aspects of the general running of the office
Data Analysis
Answering and dealing with phone calls, emails and various communication platforms
Qualifications and Experience:
Qualification level GCSE min Maths & English Grade 4/C
Ideally some administrative experience (preferably within customer facing environment)
Ideally some I.T knowledge -Office package (Word, Excel, PowerPoint) experience at beginner level
Customer facing experience
Self-starter, resourceful, flexible, responsive, detail oriented and possess a good work ethic
Excellent communication skills at all levels, both verbal and written
Candidates will need to show capability for teamwork and customer liaison capabilities. Have good problem-solving skills both operational and technical. Be dynamic, hands on, flexible and understand the needs of the business and our customer’s demands, although for the right individual full training will be provided.Occasionally you may be required to perform other tasks which are not included in the above description but are within the capabilities of the individual and where necessary training will be given.Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Recruiter qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach, who will be available for support
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours
Training Outcome:Excellent opportunities to progress in a rewarding career.Employer Description:We offer home help & property maintenance support services to our elderly, vulnerable & disabled clients, helping them to stay independent in their own homes for as long as possible.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Initiative,MS Office experience,Willingness to learn,Adaptable,Good time management....Read more...
£30,692 (raise after probation) + Hybrid Working + Great Benefits
In order to ensure a consistent, gold standard service is delivered to each of our client’s highly valued clients, a customer focussed individual with a naturally polite and professional disposition is required to join an industry leading provider of radiation protection services who, for 30 years, have worked proudly at the forefront of Medical Physics.IRS are the largest single provider of radiation protection and associated services to users of ionising and non-ionising radiations. Working closely with the NHS and private hospital sectors, their customer base also includes veterinary and dental practitioners, small individual and large group practices, as well as security, industrial and education sector organisations.Based at our client’s Liverpool HQ and reporting to the Operations Manager, the successful candidate will oversee the delivery of a wide-ranging, customer centric support and advisory service which will include elements of marketing, quotations, administration, credit control, team management and, of course, customer service. As such, applications are encouraged from job seekers that have a number of years’ experience in a customer service or operations delivery role and are now looking for their first role with managerial and supervisory experience. At the heart of it all is a consistent drive towards delivering customer satisfaction with every client interaction. Key Responsibilities
To distribute marketing material for appropriate services.
To respond to queries regarding appropriate services from prospective customers.
To provide quotations for appropriate services to prospective new customers.
Is responsible for ensuring that training is being carried out to enable other staff can carry out the process.
To regularly update customer contract schedules with dosimetry information
To prepare service usage data for regular customer contract reviews in line with the Contracts Team.
To administer the dosimetry service including making all additions, deletions, and routine amendments to customer accounts.
To answer phone call queries received and provide first-line customer service support for dosimetry and RPA queries.
To record all queries received, either by telephone or email, on the company database. This includes monitoring shared inboxes daily.
To record all dosimetry packages shipped. This includes dosimeters sent by customers, scanning each badge back into our facility and suppliers
To raise cases appropriately for Scientifics Team following all procedures, processes, and time frames.
Ensure all tender opportunities are sent to sales for new RPA customers.
To assist with invoicing and credit control.
To deliver all work in accordance with the Company’s Quality Management System (QMS) and all applicable work instructions.
To assist with training new staff within the team.
Skills & Experience
Previous experience in a customer focussed or operational delivery role
The ability to act as a mentor and provide leadership to a small team.
Proficiency in Microsoft Office applications including Word and Excel.
Able to demonstrate the ability to work as part of a team
Good interpersonal skills
Good problem-solving skills
Able to pivot quickly in response to changing priorities
Knowledge of warehouse operations – desirable
An understanding of scientific terminology - desirable
This is a wonderful opportunity for an ambitious Operations Supervisor looking to further their career with a growing, highly renowned organisation in an exciting role offering an array of training and professional development opportunities designed to develop your career quickly as possible.In return for your support, an attractive salary and benefits package is on offer including hybrid remote working options, use of a company vehicle, pension scheme, 25 days annual leave + bank holidays, employee assistance programme, sick pay and on-site parking. Apply now!....Read more...
JOB DESCRIPTION
Title: Customer Experience Specialist
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Bridge between our customers and the sales team, ensuring seamless order processing, proactive communication, and superior service. Engage directly with customers to provide guidance on product selection, manage orders, coordinate logistics, and resolve inquiries efficiently. Monitor inventory levels and work with key individuals to forecast and maintain the supply and demand.
Essential Functions:
• Serve as the first point of contact for customers via phone and digital channels, ensuring a positive and professional experience. • Provide product recommendations, order guidance, and proactive support to enhance the customers' journey. • Follow up with customers on order status, shipping timelines, and any changes to ensure transparency. • Address customer concerns with empathy and urgency, collaborating with internal teams to provide timely resolutions. • Monitor inventory levels and recommend stock adjustments based on customer demand. • Support Inventory Planning and Supply Chain Ops initiatives to align supply with customer demand. • Accurately enter and track orders, ensuring correct pricing, discounts, commission splits, and shipping details. • Utilize selling skills to offer product upgrades, suggest alternatives, and introduce new solutions that meet customer needs. • Work within customer portals to process orders in alignment with specific requirements. • Assist sales representatives with account management, sales initiatives, and customer outreach efforts. • Partner with the supply chain, transportation, and production teams to coordinate order fulfillment and ensure on-time delivery. • Liaise with freight carriers and warehouse teams to arrange cost-efficient and timely shipments. • Actively participate in sales and customer service initiatives aimed at enhancing the customer experience. • Identify opportunities for process improvements to drive efficiency and better serve customers. • Contribute to a customer-centric culture by sharing insights and best practices with the team. • Perform additional duties as assigned. • Commit to the Company's safety and quality programs.
Requirements:
High School Degree or equivalent 2-year Business degree, or minimum 1 year of Customer Service or Sales Support experience. Minimum of 2 years' experience handling product inventory. Experience with Excel, data analysis, and inventory management, preferred
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period up to 8 hours in a day. No unusual environmental, lifting, or exertion requirements are associated with this position.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online!....Read more...
Key Responsibilities:
Administrative Support:
Assist with day-to-day administrative tasks including managing correspondence (emails, phone calls, and mail).
Organise and store documents, ensuring compliance with organisational standards and policies.
Ordering of financial products.
Analysis of customer financial statements.
Data Entry & Record-Keeping:
Maintain accurate and up-to-date databases, spreadsheets, and filing systems.
Prepare reports and presentations as required by management.
Handle basic accounting and finance-related administrative duties, including invoicing and expenses.
Customer and Client Support:
Provide excellent customer service by responding to inquiries and addressing concerns promptly.
Liaise with clients, suppliers, and internal departments to ensure smooth operations.
Liaise with postal service providers to ensure effective management of inbound orders and outbound customer orders.
Project Support:
Assist in coordinating and supporting ongoing projects, ensuring tasks are completed on time.
Help track project timelines, progress, and deliverables.
Office Management:
Support the procurement of office supplies and ensure the smooth running of the office environment.
Assist with the onboarding process for new employees.
Team Collaboration:
Work with various departments to support the delivery of business-critical services.
Participate in team meetings, providing updates on tasks and contributing ideas.
Learning and Development:
Engage in relevant apprenticeship training and development, as specified in the apprenticeship framework.
Keep up-to-date with business administration practices, tools, and technologies.
Skills required:
Strong organisational skills with the ability to multitask and prioritise.
Good communication skills, both written and verbal.
Ability to use office software such as Microsoft Word, Excel, and PowerPoint.
Able to adapt their current technology skills to use Microsoft Dynamics and Microsoft Business Central Accounting Software.
Basic understanding of office systems and processes.
Strong attention to detail and accuracy.
Desirable skills:
Experience in an office environment (e.g., internships, volunteer work).
A proactive and positive attitude toward learning.
Training:As an apprentice, you will receive training as part of your apprenticeship program. This will involve:
On-the-job training provided by your manager and team.
Off-the-job training via a registered training provider, leading to the completion of your Level 3 Business Administrator qualification.
Regular reviews and feedback to ensure progress.
Training Outcome:Potential progression to full-time employment on successful completion of the apprenticeship. Employer Description:At Greenarc Fuel Cards, we guide businesses across the UK to become miles more efficient.Working Hours :Monday to Friday 9am-5pm.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working....Read more...
Assist with day-to-day administrative tasks, including filing, data entry, and managing correspondence
Support the recruitment process by scheduling interviews and maintaining candidate records
Help manage client and staff records, ensuring all information is up-to-date and accurate
Assist in the preparation of reports, presentations, and other documentation
Provide excellent customer service to clients, staff, and visitors
Support the coordination of training sessions and staff meetings
Handle telephone and email inquiries professionally and efficiently
Perform other administrative duties as required to support the team
Training:
Business Administrator Level 3 Apprenticeship Standard
Day release at Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:SNE Care Services provide the highest level of support to you from the comfort of your own home or out in the community, whatever your health requirements we can be sure to meet your needs with a person centred approach to meet your satisfaction and we will endeavour to provide the best quality of care.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Patience....Read more...
As a valued member of the team you will have direct contact with customers via face to face, telephone calls and emails. You will provide customers with support on identifying the correct parts they require through to arranging delivery direct to the customers workshops.
Duties will include:
Using systems and technology to meet customer needs.
Using a range of communication skills, including listening, and responding in a way that builds customer confidence.
Understanding the difference between and working with internal and external customers.
Knowing policies and procedures, including returns and complaints.
Understanding different customer needs and priorities to allow use to provide the appropriate service.
Knowing the targets and goals you need to deliver against.
Training:You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.
We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programmeTraining Outcome:Once qualified, the right candidate can progress within the company.Employer Description:Partic Motor Spares are one of the largest family owned UK distributors of Truck, Bus and Trailer parts & accessories to independent end users and fleet operators throughout the commercial vehicle industry and beyond.
We have 12 branches located across the East Midlands, North Lincolnshire, East Yorkshire and West Yorkshire and have over 60 delivery vehicles on the road.
Service to our customers is paramount and we offer a first class delivery backed-up by superb technical support.Working Hours :Monday - Friday, between the hours of 8:30am & 5:30pm.
Saturdays between the hours of 8:30am & 12.00pm will be required on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Help-desk duties
Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues.
Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system.
Ensure that all queries are dealt on a daily / weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction.
Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams.
Create training / support materials for use by customers from a virtual help-desk platform.
Training duties
Design live training sessions for custom software, updating these when required.
Present effective training sessions to audiences of varying size and ability.
Successful applicant will be required to be vetted to NPPV Level 3 (undertaken at point of employment).
Training Outcome:Opportunity to move into a more specialised role within the business, with experience.Employer Description:VISAV is a small software solutions company primarily developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst.Working Hours :Monday to Friday, 09:00-17:00 (inc half hour per day for lunch).Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Troubleshooting skills,Multitasking skills,High level of customer service,Able to work independently,Technical skills,Proficient in Microsoft Office,Self starter,Motivated,Punctual,Ambitious,Willingness to learn,Positive & can do attitude....Read more...
Applying Bankers Orders for the Credit teams within the agreed service level agreement
To collate remittances for the credit services team
Apply cheques to the system
To handle bank charges/loss of exchange to the general process policy
Keep unallocated cash to a minimum across ledgers
To reconcile cash with order accounts on a monthly basis
To process journals within the agreed policies
To charge all credit card payments for Credit Services within the agreed KPI
Assist the team in chasing payments across ledgers
Take accounts off stop when payment is received by the customer
Administer and support the customer maintenance function within the team
To action Freshdesk tickets within agreed SLA’s
To offer support with resolving and responding to queries promptly, accurately and legibly in line with the departmental standards in order to facilitate prompt payment
Develop and maintain good working relationships with publishers and customers
Provide cover for the Credit Services team during periods of sickness and annual leave
Promote the importance and maintain the correct standards of Health and Safety in the workplace
To be responsible for the department post tray and faxes within the agreed KPI
Commitment to our Delivering Excellence programme by following and demonstrating the key values of MDL
Training:
Monthly online workshops and meetings with their tutor throughout the duration of the programme
Training will take place online
Level 3 Customer Service Specialist apprenticeship
Functional Skills in English and maths if required
Training Outcome:
Study support toward a level 3 qualification in Customer Service with the chance of progression into a Credit Services role upon completion
Employer Description:Macmillan Distribution (MDL) is the award-winning distribution arm of the Macmillan Publishing Group. MDL provides a distribution service for its own Group publishers as well as distribution services to over 40 third party publishers. The commercial operations are based in Basingstoke and the warehouse in Swansea ensures a smooth operation of receiving, storing and distributing an extensive range of books, handling over 40,000 titles.Working Hours :Monday to Friday, between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience,Time Management,Written and Verbal skills....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution. The benefits on offerIn return for helping to transform lives, we’ll give you access to some great benefits. These include:26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CandidateA Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
