Welcome customers to the Skelmersdale showroom and advise on product range
Sell products and deliver excellent customer service
Process orders; answer phones; send emails; make customer service and sales calls
Data input customer orders to React, our CRM database
Day to day administration
Help load and unload vans
Generate runs for deliveries
Support all branch activities including attending meetings, post office/mail
Training:
Business Administrator, Level 3
1:1 delivery in the workplace over a period of up to 13 months with an End Point Assessment period of up to 5 months thereafter
Content delivered in a series of bite-sized ‘Phases’ covering a set of topics. The order of Phases may be adapted to meet individual and company need
Access to on-line learning materials and Tutor support outside scheduled delivery sessions
Regular ‘Progress Reviews’ (6 weekly) held with the learner, their line manager and NLTG Tutor to review learner progress, skills development, off-the-job training activities and discuss any support needs
At the end of programme delivery, a ‘Gateway meeting’ will be held to discuss learner progression to End Point Assessment (EPA) and related EPA support materials
Training Outcome:
Sales and customer service
Process orders via CRM systems
Warehouse and logistics
Employer Description:Rearo Laminates Ltd is a well-established, successful, family-run organisation serving Trade and Public customers throughout the UK.
We are a leading manufacturer and supplier of quality and contemporary bathroom and kitchen products, including shower wall panels, kitchen worktops and splashbacks, PVC ceiling panels and vinyl flooring. We also specialise in commercial installations for washrooms and kitchens, supplying toilet cubicles and vanity units.
We currently have an excellent opportunity for an Apprentice to join our Skelmersdale team.Working Hours :Monday to Thursday
8am to 4.30pm
Fridays
8am to 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Physical fitness,Confidence....Read more...
An opportunity has arisen for a Sales Administrator to join a well-established family-run business operating within the quarrying and construction materials sector. This is a permanent, full-time, office-based role offering salary up to £30,000 and benefits.
As a Sales Administrator, you will be assisting the Commercial Manager and acting as a key contact for customers, ensuring smooth handling of orders and related queries.
You will be responsible for:
? Supporting the full sales cycle from quotation through to order fulfilment
? Preparing quotes and following up on tenders
? Managing customer enquiries and resolving invoice or service-related queries
? Building and maintaining strong customer relationships through effective communication
? Collaborating with internal departments including operations, logistics and technical teams
? Converting leads into confirmed orders to support sales targets
What we are looking for:
? Previously worked as a Sales Administrator, Sales Support Administrator, Internal Sales Administrator, Sales Coordinator, Commercial Administrator, Sales Office Administrator, Sales Support Executive, Sales and Customer Service Administrator, Sales Operations Administrator, Client Services Administrator, Sales Development Executive or in a similar role.
? Proven experience in sales or customer service
? Strong organisational skills and ability to manage multiple priorities
? Competency with Microsoft Office and willingness to adopt new systems
? Full UK driving licence
What's on offer:
? Competitive salary
? Free on-site parking
? Monday to Friday working hours
? Supportive team environment with potential for development
This is a fantastic opportunity for a Sales Representative to join a stable and growing business in a varied and rewarding role.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be....Read more...
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer
Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA
This will include computers, servers, peripherals and cloud-based applications
Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes
Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations
Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met
Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way
Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience
Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer ongoing development tracks
Benefits:
Health & Wellness - We take health and wellness seriously. Our benefits package includes:
Medical
Dental and vision optical coverage cover for employees, and their partners and dependents (based on age).
Flexibility - Concero is a safe, secure, and supportive place to work centred around a flexible working culture.
We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Employer Description:In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Responsibilities include:
Lead coordination of online training/eLearning for key clients, as delegated by Operations Training Manager (OTM) Including:
Price Proposals, customer liaison, order processing, and more
Mentoring of Training Admin Apprentice on delivering excellent customer service to smaller clients, as delegated by OTM
Supporting OTM in coordination of non-Type instructor-led classroom courses including:
Booking instructors, coordinating travel, customer liaison support
Assisting Sales Development Rep with finalising order processing
Developing engaging and interactive training material to strict deadlines, under the direction of OTM and support from relevant subject matter experts
Training:Business Administration Level 3 Apprenticeship Standard:
Level 2 Functional Skills in maths and English (if required)End-Point Assessment (EPA)
Whilst in the workplace, apprentices will also receive any additional training support and guidance required from their dedicated tutor
Attending weekly classes to achieve the Standard
Level 3 Business Administration qualification
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship
Employer Description:Bostonair team is made up of a strong management team with copious experience in their respective fields. Mark Parkes, Group Managing Director and Owner has led the company from strength to strength since its inception in 1997. Our extremely qualified team ensures that the Bostonair training is second to none.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Main Responsibilities:
Customer support
Sales/ Order processing
Invoice producing and following up
Support management team with customer and colleague tasks
First point of contact for in-person interactions, calls and emails
Contribute to the marketing of the business via social media channels, including the production of new adverts and responding to messages and texts that come as a result
Overall, support the successful running and growth of the company, which will in turn create more opportunities for the growth & development
Company Benefits:
Free on-site staff parking
Pension and bonus scheme
Training:
Customer Service Practitioner Level 2 apprenticeship standard
Training Outcome:
Longstaffes believe in investing in the next generation of skilled workers
Offering the opportunity to learn, grow, and build a rewarding career
Join the team and become part of a company that values customer-focus, hard work, excellence, and has a lot of fun along the way
Employer Description:At Longstaffes Flooring Limited, they pride themselves on delivering quality flooring solutions to homes, businesses and the wider community. With 70 years' experience helping people upgrade the spaces they love, this family-run business is built on a passion for helping people realise their goals. Longstaffes Flooring Limited specialise in a wide range of flooring products & servicesWorking Hours :Monday to Saturday
(Saturday is a mandatory working day, and you will have a non-working weekday)
Shifts to be confirmedSkills: Communication skills,Attention to detail,Organisation skills,Initiative....Read more...
Recruit4staff are proud to be representing their client, a packaging supplier in their search for a an experienced Customer Service Executive to work at their head office based in Wrexham. For the successful Customer Service Executive our client is offering:
£25,000 Per Annum Monday to Friday 9am - 5:30pmPermanent RoleBenefits: Pension, Holidays, Free Parking, National Exposure, Ongoing Development
The role - Customer Service Executive:
Work closely with key customer accounts, processing new orders and managing existing ordersLiaise with the sales manager regarding new opportunitiesProvide after-sales support to all key account contactsManage new queries and quotations for customersFollow-up enquiries to create new sales opportunities Ensure excellent customer service
What our client is looking for in a Customer Service Executive:
Previous experience working within a similar customer service or administrative support role - ESSENTIALSAP or Sage knowledge - DESIRABLEKnowledge of the supply and/or manufacturing industry - DESIRABLEOrganised, adaptable, and thrives in a fast-paced, multi-tasking environment - ESSENTIAL
Key skills or similar Job titlesSales Coordinator, Sales Administrator, Account Executive, Key Account Coordinator, Key Account Executive, Account Manager, Customer Service ExecutiveCommutable From: Denbighshire, Wrexham, Flintshire For further information about this and other positions please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited who are operating as a recruitment agency, agent, agencies, employment agency or employment business.....Read more...
Are you passionate about troubleshooting complex technical systems and delivering top-tier customer support? Join a dynamic Global Support Centre team providing mission-critical satellite, networking, and IT solutions to clients worldwide. This is a varied and engaging role offering deep exposure across VSAT, firewalls, RF, and virtualised networks.
Your Key Responsibilities:
- Provide 2nd-line support across satellite, network, and IT infrastructure
- Monitor global networks and resolve alerts in line with SLAs
- Deliver IP, RF, and routing troubleshooting for remote and fixed networks
- Maintain and improve internal IT systems, including hosting and security infrastructure
- Support corporate users and participate in on-call rota for emergency coverage
Were Looking For:
- Experience in NOC, technical support, networks, or IT/satellite engineering
- Strong communication and customer service skills
- Ability to self-manage, stay calm under pressure, and prioritise tasks
- Desirable: VSAT or satellite knowledge, CCNA/JNCIA-level IP understanding
Whats On Offer:
- Permanent, full-time position based from Cornwall
- Competitive salary + annual bonus (based on company and personal performance)
- Pension scheme matched up to 7.5%
- 25 days holiday + bank holidays
- Free on-site parking
- Opportunities for global travel and technical training
A great role for someone ready to learn, grow, and work on real-world systems supporting global clients.....Read more...
An exciting opportunity has arisen for a knowledgeable, enthusiastic, and highly motivated Field Service Engineer to take the next step in their career and join a Technical Account Management team. The Field Service Engineer will be responsible for managing, developing, and enhancing customer relationships while displaying technical expertise to support their clients with Service Visits, Technical Service Delivery, and Account Management throughout the Laundry Division.Alongside a competitive salary, the Field Service Engineer will enjoy benefits such as a Company Car, Pension Scheme, Employee Assistance Programme, additional days accrued for length of service, and more!The successful Field Service Engineer will play a fundamental role in supporting the growth of the laundry division across the United Kingdom, becoming part of a developing workforce alongside leaders in the manufacturing of chemicals for over 50 years.Key Responsibilities of Field Service Engineer:• Conduct service repairs on company equipment while monitoring quality, cost, and overseeing technical elements of chemical dosing equipment. • Provide technical support to achieve business targets, customer satisfaction and objectives. • Effectively manage and develop new and existing client relationships. • Achieve sales targets for designated accounts. • Promote additional services while displaying knowledge of equipment and servicing requirements. • Offer technical support to meet business goals, ensure customer satisfaction, and fulfil objectives. • Support the acquisition of new accounts and prepare and deliver customer and colleague training. • Monitor and enhance commercial performance while ensuring that account summaries are consistently updated and accurate. • Submit punctually reports for all visits using approved document templates, including all applicable informationRequirements & Qualifications for Field Service Engineer:• Ability to travel throughout the Republic of Ireland, with overnight stays as required. • Experience in the commercial laundry industry and/or knowledge of equipment and servicing requirements. • A background in Mechanical engineering is desirable with working Electrical knowledge. • A proven ability to manage, develop, and achieve progressive sales targets for your accounts.For further information on the role, or to be considered for the position of Field Service Engineer, please apply directly.....Read more...
Customer Service Advisor
Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.
As Customer Service Advisor you will benefit from the knowledge of working for a market leader. With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary – 25 days Annual Leave Plus BH (32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program
The Candidate & Role:
Be an experienced Customer Service Advisor / Customer Service Assistant.
Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RC Customer Service Advisor....Read more...
As an apprentice, you will support the International Customer Services team with administrative tasks, helping to ensure the smooth running of day-to-day operations. You’ll develop valuable skills in communication, organisation, and customer service, laying the foundation for a successful career in business.
Provide general administrative support including filing, data entry, photocopying, and scanning documents.
Answer telephone calls and respond to emails in a professional manner.
Assist in scheduling meetings, preparing agendas, and taking minutes.
Maintain accurate records and update internal databases.
Support other teams with routine tasks as requested by your line manager.
Greet visitors and handle incoming and outgoing mail.
Help with the preparation of reports and presentations.
Support at customer and visitor events.
Ensure compliance with company policies and procedures.
Training Outcome:Opportunities for progression and permanent employment upon successful completion.Employer Description:Metamark is a Materials Company. We are not just a materials distributor, we manufacture too. We’re praised for our exceptional service and our products outperform others in real-world applications, yet they often cost less. Established in 1992, Metamark is everywhere and our products are now specified daily by sign and digital professionals around the world.
Our class-leading manufacturing, selection and conversion processes guarantee the highest standards of quality, technical compatibility and consistency in the industry.Working Hours :Monday - Friday. Shifts to be disclosed.Skills: IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Your duties will include:
Answering 1st line support calls by telephone, you must be clear and articulate
Monitoring of Customer systems and Cloud based Services
IT recycling – Hands on disassembly of IT equipment ready for recycling
New Computer systems build and preparation
IT workshop repairs
Training:
Information Communications Technician Apprenticeship Standard Level 3
Training will be delivered both in College and in the workplace
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:A local IT support company, with an established customer base, supporting local businesses. Computer repair workshop facilities, IT recycling, Computer sales and Installation.Working Hours :Monday - Friday (Hours to be confirmed)Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Initiative....Read more...
Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first. Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RCA Trade Counter Assistant....Read more...
Ensure that training agreements and records are filed accurately and undertaken on a daily basis.
Produce accurate records and documents including emails and letters. Maintain documents within Teams channels, ensuring sensitive and confidential information is handled in compliance with the Council’s procedures.
Support the administration of the training budget, in liaison with the People Development Manager.
Support the People Development Assistant in undertaking structure updates and career grade schemes.
Monitoring & maintenance of People Development inbox enquiries.
Support the evaluate and effectiveness of courses and training programmes undertaken internally and externally, and record findings.
Support and maintain effective systems including relevant areas of iTrent.
Manage resources for events and ongoing training activities e.g., stationery, venues, refreshments and IT equipment.
Support the People Development Assistant with the maintenance of the corporate job evaluation database and associated records.
Administrative system support for Skill gate and iHasco.
Working with Career Track to support the apprenticeship programme, as required.
To support the People Development Manager with any relevant projects and initiatives.
Understand relevant laws and regulations that apply to their role including data protection, health & safety, compliance etc.
To contribute to high quality management standards and best practice across the service, reflecting the values of the Council.
Ensuring that time is managed effectively to achieve Customer Service Practitioner Apprenticeship Standard.
Any other duties as required by the People Directorate.
Training:Level 2 Customer Service Practitioner Apprenticeship Standard.
Town Hall, Station Road, Clacton on Sea, Essex, CO15 1SE.Training Outcome:Career progression will be dependent on vacancies becoming available within the team or wider organisation. Internal employees can apply for roles as and when they are advertised.Employer Description:Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.Working Hours :Monday - Thursday, 08:45 - 17:15.
Friday, 08:45 - 16:45.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Creative,Initiative....Read more...
Service and Repair:
Perform timely repairs and servicing of CONMED’s capital equipment in line with planned maintenance and final testing procedures
Accurately diagnose faults, repairing and servicing small precision assemblies and electrical components
Interpret technical drawings, specifications, and procedures to ensure the highest standards of repair, enhancing equipment performance and customer satisfaction
Customer Support & On-Site Maintenance:
Respond to customer enquiries via telephone and email, addressing queries, service requests, orders, deliveries, and quotes in a professional and timely manner
Process Compliance & Equipment Management:
Prepare quotations and management reports as required
Monitor and ensure the regular calibration of all service-related test equipment and tooling
Maintain the workshop area in accordance with 5S standards, ensuring a safe and organised working environment
Continuous Improvement & Flexibility:
Proactively suggest operational enhancements contributing to a culture of continuous improvement
Provide flexible support to other business areas during staff absences and busy periods
Work flexible hours, including occasional overtime, to meet critical deadlines when required
Training:
Engineering and Manufacturing Support TechnicianLevel 3 Apprenticeship Standard
Knowledge, skills and behaviours as set out in the apprenticeship standard
On the job training and taught sessions at New College Swindon
Training Outcome:
To be discussed at interview
Good opportunities at CONMED to develop career within Engineering and Service Centre, after the completion of the apprenticeship programme
Committed to developing Growth Plans for our whole workforce, including apprentices
Employer Description:At CONMED we provide the support needed to help transform patient lives with superior products, clinical expertise, and education on cutting edge advances in surgical technology and treatments. You will be working alongside vastly experienced service and repair technicians performing valuableWorking Hours :Monday - Friday, 8.00am - 9.00am start with a 4.00pm - 5.00pm finish. 1 hour lunch per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience,Physical fitness....Read more...
Answer incoming customer inquiries
Engage with customers in a friendly and professional manner while actively listening to their concerns
Resolving specific customer queries on their behalf
Pro-actively solving problems
Developing and maintain a good understanding of our systems, couriers and products
Applying credits and checking invoices where required
Creating accurate records containing all relevant information to enable support requests to be resolved to the timelines and standards required
Creating accurate records containing all relevant information to enable support requests to be resolved to the timelines and standards required
Maintaining trackers and spreadsheets to ensure customer service levels remain high
Administration duties that revolve around maintaining documents and supporting the wider team
Other duties as requested to support the team
Training:
All training will be carried out at the employers location
Training Outcome:
The apprenticeship could lead to further career progression & apprenticeship qualifications in the future, subject to the employers requirements
Employer Description:Our company is growing at pace but remains a small team, so it’s an exciting opportunity to join an organisation where you can make a real difference and feel a key contributor to the success.
Passionate and motivated people are the driver behind our growth so we’re looking to expand our team and you could be part of our success story.Working Hours :Monday to Friday 9am- 4pm or 9am- 5pm (35 - 40 hours per week)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems
Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support
To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team
To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council’s Customer Service Standards
Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements
Update databases and records accurately and efficiently
To work closely with colleagues across the Council to ensure customers are provided with accurate service information
Training:
Level 2 Cusomer Service Practioner Apprenticeship Standard
Maths and English Functional skills if required
Training Outcome:
Successful completion of the apprenticeship will enable the post holder to apply for job opportunities in the private sector or other public sector bodies
Employer Description:Bedford Borough Council is a unitary authority that provides a wide range of services to the local community.Working Hours :Monday - Thursday, 08:45 - 17:15 and Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
Troubleshoot and resolve incidents to support our customers on our various hosted service platforms.
Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable.
Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions.
Work alongside experienced engineers with customers to configure enhancements to evolve their Route 101 deployed solutions.
Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers.
Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity.
Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment.
Working on PowerShell and scripts.
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last.
Employer Description:Outsource the day-to-day management and configuration of your platforms to us so you can concentrate on what matters most - your customers.
More than a service, we view our Managed & Value Realisation Services as a strategic partnership. Our team is committed to delivering ongoing value and long-term success, providing proactive, thorough and responsive service across your entire tech stack using world-class software and a skilled team of people with extensive experience.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
ð¨ NOW HIRING: Support Assistant Permanent Position ð¨
ð Location: Christchurch/ Hurn
ð¼ Job Type: Permanent
ð Hours: 30 hours per week
ð° Pay: £12.21 per hour
Were currently recruiting for a number of Support Assistants.
Role Overview:
As a Support Assistant youll play a crucial role in delivering a caring and professional experience for passengers who may have reduced mobility, disabilities, or are otherwise in need of support (e.g., unaccompanied minors).
Your responsibilities will include:
- Assisting passengers in wheelchairs
- Helping with boarding, disembarking, and transfers
- Assisting with lifting and moving passengers (some heavy lifting required)
- Escorting and supervising unaccompanied children
- Providing reassurance and excellent customer service
- Coordinating via email
- Monitoring flight times and schedules
ð Working Hours:
- Training Week (Week 1): Monday to Friday, 8:00 AM 4:00 PM
- Shift Pattern (After Training):
- 3 days on / 3 days off
- Flexible rotating shifts:
- Early: 3:00 AM 1:00 PM
- Late: 3:00 PM 1:00 AM
- Overtime available
To be successful for the Support Assistant worker you must:
- Full UK Driving Licence Essential
- DBS Check cost reimbursed after start
- Comfortable with manual handling and heavy lifting
- Strong communication and customer service skills
- Basic admin and computer skills (email and spreadsheet use)
- Reliability, professionalism, and a caring nature
- Great level of English
Ready to be the friendly face that helps people through their journey?
Join us and be part of a dynamic team making a real difference.
Apply now and start your training soon!....Read more...
Event Support and Technical Management:Provide autonomous technical support and management for events, ensuring seamless operation of all AV components.
Stakeholder Collaboration:Work collaboratively with performers, public speakers, presenters, clients, event organisers, support teams, external contractors, and management to facilitate effective communication and event delivery.
Client Consultation:Advise and guide customers on AV requirements for various scenarios, manage expectations, and address any concerns or complaints.
System Design and Installation:Design integrated audio-visual systems tailored to customer needs and specific project environments. Plan, install and configure AV over IP systems to ensure optimal performance.
Videoconferencing Coordination:Coordinate and conduct videoconferencing setup and testing, ensuring adherence to required specifications and optimal performance.
IT Support:Install and support the use of personal computers, servers, and digital signage as part of integrated AV solutions.
Content Creation:Capture, edit and post-produce audio and video content to support client projects and events.
Virtual Events Management:Plan and manage virtual events and online broadcasts, ensuring high-quality delivery and user engagement.
Quality Assurance:Analyse the design, planning and execution of services through testing and customer feedback. Diagnose issues, evaluate emerging technologies and recommend improvements.
Training Provision:Develop and provide technical training for inexperienced end users to ensure effective utilisation of AV systems.
Administrative Duties:Carry out administrative tasks related to AV services, including logging requests, updating event calendars, tracking project progress, producing purchase orders, processing invoices, and managing email communications.
Equipment Maintenance:Maintain audio-visual equipment and associated inventory across various spaces, ensuring systems are event-ready and meet specific requirements.
Training:
Day release online 1 day per week
Audiovisual Technician Level 5
Training Outcome:Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.Employer Description:Distributed Sound & Video Ltd (DSAV Ltd) specialises in designing and installing professional audio-visual solutions for churches and charities across the UK. Founded in 2006, DSAV Ltd is committed to delivering bespoke AV systems tailored to the unique requirements of each venue, ensuring exceptional customer service and support.Working Hours :Monday - Friday.
Hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Creative....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
Technical Support Engineer
Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how.
Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services.
Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System.
Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required.
Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels
Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations.
Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions.
Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory.
Job Type: Full-time
Pay: £26,000.00-£31,000.00 per year
Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount
Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC
Experience:• Industrial engineering: 2 years (required)
Language:• 2nd language (Desirable)
Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road
Click 'Apply' to forward your CV.....Read more...
An exciting opportunity has arisen for a Service Test Technician to join a global leader in electronic test and measurement equipment, based in Clacton-on-Sea, Essex.
This role is perfect for a hands-on and technically skilled electronics professional who enjoys fault-finding, repair, and working in a fast-paced service environment. The successful Service Test Technician based in Clacton-on-Sea, Essex, will play a key role in ensuring customer satisfaction by diagnosing and repairing returned equipment (RMAs), contributing directly to the company's commitment to quality and innovation.
Key Responsibilities:
Perform first-line fault verification on customer-returned products.
Conduct timely and efficient repairs to support customer satisfaction.
Maintain accurate records within the company’s CRM system.
Provide clear technical information and support to the Customer Service Controller.
Work proactively towards achieving departmental KPIs.
Prepare demo equipment for global exhibition and customer use.
Skills and Qualifications:
Strong understanding of electronic principles.
Proven ability to fault find down to component level.
High attention to detail and ability to prioritise under tight deadlines.
Capable of working unsupervised, using initiative and supporting team efforts.
This is a permanent position based for a Service Test Technician based in Clacton-on-Sea, Essex, offering the chance to work within a highly respected company that designs and manufactures advanced test and switching solutions. If you're looking for a varied and rewarding role within a technically advanced environment, we’d love to hear from you.
APPLY NOW to join a growing, innovative team. Send your CV to ltemple@redlinegroup.Com or call Lewis on 01582 878820.....Read more...
Key Responsibilities:
Accurately provide information regarding the organisation’s products, services, and procedures
Respond to customer enquiries in a professional, courteous, and timely manner via phone, email, or other communication channels
Resolve customer issues effectively or escalate them to the appropriate department as needed
Maintain accurate and up-to-date records of customer interactions using internal administrative systems
Conduct follow-up communications to ensure customer needs are fully addressed
Assist the customer service team with a range of administrative and clerical tasks to support efficient operations
Learn and apply customer service standards, business processes, and administrative procedures
Participate in training and complete all required coursework as part of the Business Administration apprenticeship programme
Training:Business Administrator Level 3 Apprentice Standard.
Monthly College attendance either on site at our Pennine Five Campus: Block 5, Pennine Five, 18 Hawley Street, Sheffield, S1 4WP or online Google Classroom. Training Outcome:The successful candidate will be enrolled on a Level 3 Business Administration apprenticeship programme and will receive comprehensive support through on-the-job training, coaching, and mentoring to help them succeed in their role and achieve their qualification.
In addition, there will be the opportunity to gain broader business insight by spending time in various departments across the organisation through one-week rotations. This will provide a well-rounded understanding of how the business operates as a whole.Employer Description:OSLCT prides itself on a manufacturing heritage that dates back to 1865. Our brands – Rotabroach, Unibor, G&J Hall, and Taylor & Jones design and manufacture magnetic drills, annular cutters, and other power tool accessories for metal cutting.Working Hours :Monday to Friday (no weekends) 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to listen and respond,Confidence to ask questions,Reliable and Punctual....Read more...
The Company:
Global leader in materials testing.
Worldwide company with over 1800 employees.
Opportunities for progression.
The Role of the Service Support Engineer
Attend customer sites and carry out servicing, repair, and maintenance on range of mechatronic capital equipment.
Supporting customer needs from installation to maintenance.
Training customers on use of machines.
Comply with the requirements of the various Quality and Health & Safety Systems in place.
Troubleshooting for various issues
Benefits of the Service Support Engineer
€35,000-53,000 DOE
Annual leave
Pension
Company car
Phone & laptop
The Ideal Person for the Service Support Engineer
Completion of a recognised apprenticeship scheme, HNC (mechatronics/electronics preferred), or higher.
An understanding of Hydraulics.
Understanding of closed-loop systems.
Experience working with material testing equipment.
Would consider Controls Engineer, Electronic Engineer, Electrical Engineer, or Mechanical Engineer.
If you think the role of Service Support Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
The Company:
Global leader in materials testing.
Worldwide company with over 1800 employees.
Opportunities for progression.
The Role of the Service Support Engineer
Attend customer sites and carry out servicing, repair, and maintenance on range of mechatronic capital equipment.
Supporting customer needs from installation to maintenance.
Training customers on use of machines.
Comply with the requirements of the various Quality and Health & Safety Systems in place.
Troubleshooting for various issues
Benefits of the Service Support Engineer
£30,000-£35,000 DOE
25 days annual leave + Bank holidays
Pension
Company car
Phone & laptop
The Ideal Person for the Service Support Engineer
Completion of a recognised apprenticeship scheme, HNC (mechatronics/electronics preferred), or higher.
An understanding of Hydraulics.
Understanding of closed-loop systems.
Experience working with material testing equipment.
Would consider Controls Engineer, Electronic Engineer, Electrical Engineer, or Mechanical Engineer.
If you think the role of Service Support Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no: 020 8397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
