Answer incoming helpdesk calls in a professional and friendly manner
Triage support tickets and assign them to the appropriate team
Log and update tickets accurately in our system
Provide excellent customer service and support
Learn and grow within a fast-paced IT environment
Training:Level 2 Apprenticeship in Customer Service Practitioner consisting of:
Level 2 Standard in Customer Service Practitioner
Level 1 Functional Skills in Mathematics
Level 1 Functional Skills in English
You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment. Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go onto higher education.Employer Description:We are an Award-Winning team located in Hull (5-time “Britain’s 50 Best Managed IT Companies), built on earned knowledge acquired over 19+ years helping Local Government, Education, Ministry Of Defence Supply Chain, Manufacturing, Engineering, Financial sectors. With the company now growing to support more than 150 customers, working with a wide range of businesses that are the most innovative and creative in their respective fields.Working Hours :Monday to Friday, shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA).
Duties:
Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA.
This will include computers, servers, peripherals and cloud-based applications.
Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes.
Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 Information Communications Technician apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training, as many of our programs offer ongoing development tracks
Benefits:
Health & Wellness - We take health and wellness seriously. Our benefits package includes:
Medical
Dental and vision optical coverage for employees, their partners and dependents (based on age).
Flexibility - Concero is a safe, secure, and supportive place to work, centred around a flexible working culture.
We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).
Employer Description:In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Assist the sales team with quotations and sales orders.
Follow up with customers on quotes, invoices, payments, and deliveries.
Handle customer inquiries via phone, email, ensuring a high level of service.
Assist the Irish Export Department with sales activities, customer support, and related administrative tasks.
Coordinate with internal departments (logistics, finance, operations) to ensure timely delivery and invoicing.
Run reports on the ERP system to compile and analyse data related to sales, credits, and logistics.
Support in handling complaints or issues, ensuring customer satisfaction.
Track shipments and update customers on delivery status.
Raise and input customer credits in the system in a timely and accurate manner.
Liaise with the finance/accounts team to ensure credits are processed correctly and reflected in customer accounts.
Arrange collection or return of goods related to issued credits
Perform general office duties such as data entry, filing, scanning, and managing correspondence.
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
It is hoped but not guaranteed that a full time offer of employment will be made upon successful completion of the apprenticeship
Employer Description:Apex Stainless Fasteners are a UK market leader selling stainless steel fasteners wholesale, with a worldwide reputation for customer service.Working Hours :Monday - Friday, 8.45am - 5.30pm (1hour lunch break)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
An opportunity has arisen for an Internal Sales Support Engineer / ISE, who will provide Technical Sales Support for my client who are a leading manufacturer of Process Control, Process Automation and Process Instrumentation based at their headquarters which are located on the Isle of Wight. Our client produces a comprehensive DCS, Distributed Control Systems suite of PLC, HMI, Drives, Automation, Control and Instrumentation.
This is a fantastic opportunity for an experienced Internal Sales Engineer who will provide technical sales support for clients and their colleague sales co-ordinators. You will liaise with the Sales Support Manager and Sales Director and suggest any changes or improvements which may enhance efficiency or save costs. The Internal Sales Engineer will check all customer enquiries with due regard to pricing and delivery requirements and all customer requests are dealt with speedily and efficiently. The role also entails the ISE to be able to articulate with all written correspondence and you will be expected to maintain a database of all quotations in order to enable speedy access of information.
For the Isle of Wight based role of Internal Sales Engineer you will have previous experience in working in a technical / sales role. You will need to be a confident and assertive communicator with a strong customer focus and the ability to work under your own initiative. You will hold an engineering or process related qualification as this will be essential for this position.
For further information on the Internal Sales Engineer job based on the Isle of Wight please contact Ricky Wilcocks on 01582 87 8810 or 079317 888 34.....Read more...
CUSTOMER SERVICE ADMINISTRATOR
MACCLESFIELD – OFFICE BASED
UP TO £34,000 + GREAT CULTURE + GROWTH
THE OPPORTUNITY:
Get Recruited are working with an empowering business with cutting-edge technology solutions that drive success and growth who are looking for a Customer Service Administrator to provide exceptional support across the order process, from managing customer enquiries and processing sales orders to coordinating deliveries and liaising with suppliers.
In this varied role, you’ll ensure every order is handled accurately and efficiently, build strong relationships with customers and service providers, and play a key part in keeping operations running smoothly.
This is a fantastic opportunity for someone with experience in Customer Service Administration, Sales Administration, Sales Support, or Supply Chain Coordination who is looking to join a collaborative and supportive team
THE ROLE:
Process customer orders daily, ensuring accuracy and attention to detail.
Handle all customer-related documentation including order confirmations, invoices, deliveries, and returns.
Coordinate shipments, transportation, and distribution to ensure on-time and cost-effective deliveries.
Track orders and proactively resolve any delivery or transport-related issues.
Build and maintain strong relationships with customers, suppliers, and service providers.
Maintain and update the company database to ensure records are accurate and current.
THE PERSON:
Previous experience in a Customer Service, Sales Administration, Supply Chain, or similar role.
Manufacturing industry experience is an advantage.
Strong Microsoft Office skills and ideally experience using SAP.
Able to work in a fast-paced environment and manage multiple priorities.
Excellent communication skills with a strong customer focus.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Customer Support ExecutiveRamsgate, Kent £££ DOE Permanent, Full Time - 08:00 – 16:30 – Mon – Thurs, 15:30 finish on FridaysBenefits:• Extremely Competitive Salary (sorry, our client does not want us to advertise this but we’ll tell you as soon as you call/email for further info) • Great place to work• 2 x standard contributory pension• Good career progression • Free ParkingWhat you’ll need:• Are you an expert negotiator who is used to building excellent relationships with both internal and external clients? • Can you remain effective in a fast-paced work environment? • Would you like to work for an international manufacturer with a local, family vibe?The Job – Customer Support Executive• Build and maintain strong customer relationships • Resolve customer queries as they arise • Work with dedicated customer accounts, scheduling orders as required, quoting units and negotiating to provide the best commercial opportunities for the business• Help to address technical issues between workshops and customers. • Communicate Customer Status reports for assigned accounts which require these.• Raise works orders.About You – Customer Support Specialist• Working in a fast paced and varied job whilst maintaining quality work• Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts• Strong analytical, administrative and organisation skills and excellent attention to detail• Innovative and enthusiastic• Ability to work under pressure, to tight deadlines and multi task• Strong communicator (written and verbal)• Creative and outgoing• Well organised and self motivatedWestin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Customer Support ExecutiveRamsgate, Kent £££ DOE Permanent, Full Time - 08:00 – 16:30 – Mon – Thurs, 15:30 finish on FridaysBenefits:• Extremely Competitive Salary (sorry, our client does not want us to advertise this but we’ll tell you as soon as you call/email for further info) • Great place to work• 2 x standard contributory pension• Good career progression • Free ParkingWhat you’ll need:• Are you an expert negotiator who is used to building excellent relationships with both internal and external clients? • Can you remain effective in a fast-paced work environment? • Would you like to work for an international manufacturer with a local, family vibe?The Job – Customer Support Executive• Build and maintain strong customer relationships • Resolve customer queries as they arise • Work with dedicated customer accounts, scheduling orders as required, quoting units and negotiating to provide the best commercial opportunities for the business• Help to address technical issues between workshops and customers. • Communicate Customer Status reports for assigned accounts which require these.• Raise works orders.About You – Customer Support Specialist• Working in a fast paced and varied job whilst maintaining quality work• Excellent interpersonal skills and ability to build close-knit relationships with external customer contacts• Strong analytical, administrative and organisation skills and excellent attention to detail• Innovative and enthusiastic• Ability to work under pressure, to tight deadlines and multi task• Strong communicator (written and verbal)• Creative and outgoing• Well organised and self motivatedWestin Par values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Candidates must be eligible to live and work in the UK. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies, we are acting as an Employment Agency Due to the high volume of applicants applying for all roles, we can only reply to candidates with the most relevant skills and experience. If you have not heard back from us within 48 hours of your application, please assume that you have been unsuccessful on this occasion. ....Read more...
Liaise with suppliers as needed to ensure smooth operations.
Complete loading schedules and notify unloaders within agreed timeframes.
Send completed loading schedules to management punctually.
Keep the work allocation sheet updated with relevant and accurate information.
Ensure all pictures taken by off-loaders as proof of job completion are properly filed.
Review and follow up on customer complaints as part of tracking reports.
Review and follow up on supplier complaints through external reports.
Liaise with customers and suppliers to maintain positive relationships.
Support internal and external customer service feedback and reporting activities.
Send out correspondence and forms using Adobe or other software as required.
Assist with raising invoices and purchase orders.
Support the reconciliation of invoices from subcontractors and mileage claims from employees.
Receive and handle incoming calls professionally, logging all actions taken.
Ensure all activities are completed within agreed timeframes.
Authorise loader holiday requests as required.
Support recruitment activities including screening applicants and coordinating trial days.
Maintain accurate records of all incoming telephone calls and follow-up actions.
Provide feedback and reports as directed by General Manager or Managing Director.
Assist the finance department with invoice reconciliation and supplier payments.
Support the HR department with employee enquiries and training initiatives.
Provide general administrative support as needed.
Training:
Training delivered on site and remotely
Training Outcome:
Opportunity to progress to level 4
Employer Description:Kaybee tailor their services to meet customers individual needs with the ability to adapt and respond to unique challengesWorking Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Patience....Read more...
We are seeking an experienced SolarWinds Implementation Specialist to join our clients team in Abu Dhabi. This is an onsite, customer-facing position requiring full dedication to the implementation, configuration, and ongoing support of SolarWinds monitoring solutions. You will play a critical role in delivering and maintaining robust network and systems monitoring for a high-availability environment.Key Responsibilities:
- Lead the end-to-end implementation of SolarWinds products, including installation, configuration, and integration with existing systems.
- Design and develop SolarWinds dashboards, alerts, and reports tailored to business and technical requirements.
- Conduct performance tuning, health checks, and troubleshooting of SolarWinds environments.
- Collaborate with cross-functional teams to ensure seamless integration and maximum system uptime.
- Provide 24/7 support for critical monitoring and alerting services, responding to incidents in real time.
- Document all processes, configurations, and standard operating procedures.
- Train customer teams on SolarWinds usage and best practices.
Requirements:
- Proven experience in SolarWinds Orion Platform deployment and management.
- Strong understanding of network infrastructure, servers, and application monitoring.
- Proficient in SolarWinds modules such as NPM, NTA, NCM, SAM, and others.
- Hands-on experience with SQL queries, SNMP, WMI, and API integrations.
- Excellent problem-solving skills and ability to work under pressure.
- Onsite availability in Abu Dhabi with flexibility for 24/7 support shifts.
- Strong communication and customer engagement skills.
Preferred Qualifications:
- SolarWinds Certified Professional (SCP) certification.
- Experience in high-availability or mission-critical environments.
- Background in ITIL processes and IT service management tools.....Read more...
Provide general administrative support to the office teamAnswer calls and respond to customer enquiries in a professional manner
Manage and update records, files, and databases
Support the processing of customer orders and documentation
Assist with scheduling meetings and maintaining diaries
Handle incoming and outgoing correspondence, including emails and post
Work with colleagues to ensure smooth daily operations across the business
Training:You will complete the Level 3 Business Administrator apprenticeship while working at VIP Communications. Training will be delivered in partnership with Hull College, a highly regarded provider of apprenticeships. You will learn practical business skills including communication, organisation, IT systems, problem-solving and project support, supported by expert tutors.Training Outcome:On successful completion of the apprenticeship, you may be offered a permanent role with VIP Communications.Employer Description:VIP Communications are a group of business communication solution specialists, offering exclusive services and products to our clients. We specialize in services and solutions such as Business Mobiles and VoIP with a primary focus on procurement, to deliver the best outcome for your business.Working Hours :Working week between 8am-5pm, Monday-Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Initiative....Read more...
1st Line support through the IT Helpdesk ticketing system
Building PCs, setting up Laptops & Repairing PCs and Laptops
Pre-delivery preparation of servers/infrastructure equipment and controlling stock of all IT equipment
Dealing with software issues e.g. installation and upgrade
Keeping up to date with any training and learning logs
Dealing with third parties to arrange external repairs and tracking documentation
Keep up-to-date notes on the work completed through the helpdesk
Training:Information Communications Technician Level 3.
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Support Technician!Employer Description:Since 1998 we have gained valuable experience in the IT sector. Our purpose is the same today as it has always been – to provide companies with quality products at competitive prices and to deliver total IT package solutions for all types of businesses.
Committed to performing and maintaining exceptional customer service, SBK’s unrivalled after sales support has earned us an enviable reputation within the industry. Possessing extensive experience installing servers, networks, cabling, accounting products and many more solutions, our client base comprises individuals, small businesses and extends to multinational corporations.Working Hours :Monday - Friday 8:30am - 5:30pm.Skills: Communication skills,Attention to detail,Customer care skills,Proactive,Eager to learn....Read more...
First and main customer contact to fulfil day-to-day customer needs, including order handling, supporting order management, chasing deliveries, outbound cross-selling opportunities.
Guarantee high personal availability on the phone, meeting customer response expectations and securing customer satisfaction at a high level.
Support HR function with general admin tasks, supports senior HR on the "people agenda," handling administrative tasks, data entry, assisting with recruitment and onboarding, managing employee data, and contributing to HR initiatives and employee relations matters to align HR with business goals.
Support finance function gain knowledge in accounts payable and receivable, generating reports, and posting journals.
Training:You will attend off-the-job training at National Business College in Huddersfield.Training Outcome:Opportunity to progress on to a higher level apprenticeship and specialise in a specific area within the organisation.Employer Description:ZF is a global technology company supplying advanced mobility products and systems for passenger cars, commercial vehicles and industrial technology. Its comprehensive product range is primarily aimed at vehicle manufacturers, mobility providers and start-up companies in the fields of transportation and mobility.Working Hours :Monday - Friday between 0800 - 430pm, with half hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
The Job
The Company:
Leading distributor of Electrical Process Control & Automation Products.
Company forecasting significant growth.
Growth opportunities.
Operating for over 70 years.
The Role of the Internal Technical Support Engineer
Have technical understanding of Motor Control Gear, Switch Gear & Control Products to offer customer solutions.
Deal with customer enquiries via email & telephone.
Support the external sales team.
Accurately quote customers.
Provide information on product range to customers.
Give product training to internal staff.
Benefits of the Internal Technical Support Engineer
£35,000 - £42,000
25 days Annual leave + Bank Holidays
Pension
Private Healthcare
The Ideal Person for the Internal Technical Support Engineer
Technically minded person with product knowledge on Control Gear, Switch Gear & Control Products.
Excellent communication Skills.
Good Time Management.
Be able to work in a team.
If you think the role of Internal Technical Support Engineer is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
A position has become available within the Sales and Customer Service Team for a Sales Office Apprentice to provide sales and office administration support within the Team.
Role Responsibilities:
Offer excellent customer service to both internal and external customers
Be the first point of contact answering incoming calls and e-Mails and actioning appropriately
Process all UK and Export orders on a bespoke CRM system, checking all details of customers orders, prices and discounts
Acknowledge delivery dates with customers
Provide customer quotations in a timely and professional manner
Raise proforma invoices as required for distributors and retail customers
Provide general administrative support across the Sales and Customer Service Department
Assist with holiday and sickness cover for colleagues within the Sales and Customer Service Team
Work as a team player within the Sales and Customer Service Team
Please note that this role description is not designed to be a comprehensive list of duties. It is an outline and guide to the main responsibilities of the role and as such you may be asked to undertake additional or varied tasks to meet the needs of the business.Training:
The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification
Training Outcome:
It is likely that a permanent role will be available within the Sales and Customer Team following successful completion of the apprenticeship
Employer Description:Plinth Medical is a well established and successful UK manufacturer of medical couches and is a leader in its field, exporting its products worldwide.Working Hours :Monday- Friday (8:30am- 5pm)Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Logical,Initiative....Read more...
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow-up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. ....Read more...
The Customer Service Representative is responsible for processing customer orders, handling, shipment scheduling, performing necessary functions to meet customer requirements on a timely basis and maintaining updated information for customers.
Responsibilities
Invoice Intercompany Customer
Process Intercompany Credit and Debit
Coordinate orders and shipments between Manufacturing and customers.
Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
Track and report to customer and sales staff delivery date, anticipated delays, conflicting terms and conditions of customer purchase orders.
Perform administrative functions supporting customer service functions and sales order entries.
Provide monthly status of open orders and follow up with customers and Production.
Maintain record of asset delivery progress and invoicing.
Interact with Production, Buyer and Planner for follow-up of customer orders.
Resolve licensing issues received from customers and record in support database.
Maintain and improve the integrity of the data in the SAP database.
Use the guiding principles and tools of the Manufacturing System to drive continuous improvement, wherever applicable. ....Read more...
The Compliance Officer will support the business in ensuring it meets its regulatory obligations under the FCA’s consumer credit regime and other applicable legislation. The role involves day-to-day monitoring, oversight, and reporting activity to help maintain a culture of compliance and effective risk management across Finclusion Ltd. This is a hands-on role suited to an individual with strong attention to detail and a proactive approach to regulatory compliance in a customer-focused lending business.
Key Responsibilities
Regulatory Compliance
Assist in ensuring ongoing compliance with FCA rules, including CONC and the Consumer Duty
Monitor regulatory developments and maintain up-to-date awareness of FCA expectations
Support with regulatory reporting and data submissions, and maintain compliance registers
Log, track, and escalate any breaches, complaints, or regulatory issues
Monitoring & Oversight
Conduct regular compliance monitoring in line with the compliance monitoring plan
Support root cause analysis of any customer complaints, process failures or breaches
Work with operational teams to ensure actions are implemented and embedded
Policies, Procedures & Controls
Maintain and review internal policies and procedures to ensure alignment with FCA rules and Finclusion’s risk appetite
Assist in drafting new policies and updating existing ones as required
Ensure documentation is well-maintained, version-controlled, and consistently applied
Training & Awareness
Support the delivery of compliance and conduct training to staff across the business
Help maintain training records and ensure individuals meet relevant competency requirements under the Senior Managers & Certification Regime (SMCR)
Risk Management Support
Work with the CEO to support Finclusion’s approach to operational, conduct, and regulatory risks
Assist in identifying new and emerging risks and capturing them in the firm’s risk register
Financial Promotions & Customer Communications
Support the review of marketing materials and customer-facing documentation to ensure regulatory compliance and fair treatment of customers
Ensure that communications meet the requirements of the Consumer Duty, particularly the requirement to deliver clear, fair and not misleading outcomes
Training Outcome:Early stage company so opportunity to grow with the business taking on increased responsibility around financial crime prevention and credit risk ultimately becoming Chief Risk Officer.Employer Description:At Finclusion, we empower individuals and families with economic opportunity, connectedness and the freedom to choose where they live and work.
We believe that credit is more than money, it can be a lifeline offering stability to those that would otherwise be locked out of the financial system.
We deliver fast, transparent lending solutions that empower customers and support dealers in getting more financially excluded customers into safe, reliable cars.
We are - Driven to Include.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Organisation skills,Team working,Written communication skills,Familiarity with FCA rules,Ability to work independently,High level of integrity,Professional ethics....Read more...
Work alongside the UK team and assist in managing and developing key customer accounts across the UK.
Conduct market research and identify new sales opportunities.
Support the senior sales team in preparing proposals, pricing strategies, and presentations.
Participate in customer visits and product trials.
Track and report on sales performance and customer feedback.
Collaborate with internal teams to ensure customer satisfaction.
Help support and follow up on inbound enquiries
Answer the phone and deal with the first level of enquiry
Participation to fairs in uk and abroad
Training:
Business Administrator Level 3
Supporting and engaging with different parts of the organisation and interact with internal or external customers.
City of Bristol College
Off site in its entirety
Training Outcome:
Join the company on a permanent contract
More responsibilities
Salary review + bonus + benefits
Employer Description:Flexipads is part of Gekatex Group with HQ in France and factories in India and China & offices in Mexico, USA and more.
30Million €uros Globally exporting in 40 countries
4 product lines (Tech wiping, Sanding Polishing, Protective covers and Cleanroom)
Working within the automotive, aerospace, high tech and the life science sectors.Working Hours :5 days week 08h00 to 16h00 with 30 mins lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Logical....Read more...
CORE RESPONSIBILITIESCustomer Support & CommunicationAct as a first point of contact for clients and applicants via phone, email, and online platforms.Handle enquiries professionally, providing clear and accurate information.Prepare and send performance updates to clients, highlighting results and improvements.Escalate issues or queries to the appropriate team where needed.Job Advertising & Application MonitoringFormat and publish job adverts using the Reach ATS and external job boards.Review and refine advert text to meet client requirements and branding standards.Monitor applications, follow up on incomplete submissions, and record responses.Candidate EngagementSearch candidate databases to identify suitable applicants for roles.Contact candidates to promote opportunities and encourage applications.Keep accurate records of search outcomes and candidate interactions.Process & System SupportRecord all activity accurately in internal systems, following company processes.Support wider team tasks such as data entry, filing, and updating records.Assist with basic marketing, helpdesk, or social media activities as required.Training:Teaching and learning the skills, knowledge and behaviours within Customer Services.Training Outcome:On successful completion of your apprenticeship, you will have the opportunity to progress within the business, take on greater responsibilities, and work towards promotion. This role offers a clear pathway for career growth and long-term development within the company.Employer Description:At Reach we believe in people, not just process. We're more than just an ATS Software company, that’s why our intuitive applicant tracking system is just one part of the equation. Alongside our smart and flexible ATS, all Reach clients benefit from added people power. From design and build to implementation and beyond, our customer support and candidate attraction experts are here for you every step of the way. We’re putting the human back into HR, one ATS at a time.Working Hours :Monday - Friday, 9 a.m. - 5:30 p.m.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
This is an extremely varied role, where there will be basic administrative duties – but also the opportunity to learn transferable skills, like supply chain management, which are applicable to a huge number of industries.
Duties will include, but will not be limited to:
Processing customer orders, producing quotations and handling general order enquiries
Placing purchase orders, chasing orders and assisting in managing supply chains
Call handling and client enquiries
General office administration support
Production of email, social media and communications throughout company structure
Support to compile reports and production data
Meeting admin support
Filing electronically and paper formats
Use of word, excel and other company database packages – full training will be provided for this. Full training and support will be provided
Training:
The Apprentice will work towards their Apprenticeship Standard in Level 3 Business Admin.
The successful candidate will be assigned a dedicated assessor who will provide support and guidance throughout the course.
This is a monthly Release programme, which means you will attend Lincoln College once a month, term-time only. This will fall within your contracted working hours.
Training Outcome:Office Management and Administration, Buying and Supply Chain Management, Production Controller/Planning (from experience with MRP systems).Employer Description:Coolair Logan has two very different, yet complementary, areas of the business. We provide specialist engineering and metal fabrication solutions which in turn allows us to offer rapid prototyping and in-house manufacturing of Land Rover, commercial vehicle and rail industry heating, ventilation and air conditioning (HVAC) systems. To support these primary aims we need a skilled and efficient administrative team to ensure the business runs smoothly, and our customer service is exemplary.Working Hours :Monday to Friday, 9.00am - 5.00pm, with one hour for lunch (7hrs/day). One day would be for off-site training – 6 hours plus 1hr lunch (7hrs).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Learn how to safely receive, check, and store aircraft parts and materials
Pick, pack, and prepare customer orders with accuracy and attention to detail
Support with stock control, inventory checks, and warehouse documentation
Gain knowledge of systems and processes, including use of warehouse software
Work as part of a collaborative team to meet deadlines and ensure excellent customer service
Develop professional skills in health and safety, teamwork, and communication
Training Outcome:Career in supply chain.Employer Description:AJW is the world-leading independent specialist in the global management of commercial and business aircraft spares. We provide the civil aerospace sector with the most efficient and progressive end-to-end supply chain solutions for the provision and repair of components, warehousing, and logistical service. We reduce costs, improve profitability and support the brand values, goals, and image of our customersWorking Hours :Monday - Friday 08:30-17:30Skills: Attention to detail,Organisation skills,Customer care skills,Logical,Team working,Initiative....Read more...
At law Express we pride in professional development, and customer satisfaction, making us a trusted legal firm in the property sector and an exceptional place to build your career.
Preparing and case management.
Professionally handle incoming and outgoing calls to clients, dealing with general enquiries, taking clear and detailed messages, and providing updates where appropriate to support ongoing matters.
Maintain organised filing systems by correctly labelling, archiving, and retrieving electronic and physical files, ensuring all documents are stored securely.
Taking payments securely
Support with any other duties necessary with the level of responsibility of this role as needed.
Training:All training and qualification will be achieved at the workplace. Training Outcome:Permanent position with the company.
Team Leader/Management.Employer Description:Law Express is a leading, client-focused legal services provider specialising in residential property transactions across the UK. We work with first time buyers, new build developers and landlords, delivering a customer-focused experience. Our forward-thinking approach combines expert legal advice, ensuring an efficient legal journey for every customer.Working Hours :Monday to Friday - 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Initiative,Patience,Physical fitness....Read more...
Assist with general admin tasks such as filing, data entry and maintaining records
Handling incoming calls and correspondence, directing them to the appropriate staff members
Assist the Marketing team with direct mailing, including printing, assembling and mailing out materials
Provide admin support for events, including tracking of RSVP’s, packing and assisting with event logistics
Be the first point of contact for customer enquiries via phone, email, and online chat
Take ownership of customer requests, following through until the customer is completely satisfied
Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions
Resolve customer issues promptly and effectively, escalating only when necessary
Proactively follow up with customers to check on their satisfaction and identify opportunities for improvement
Keep accurate records of customer interactions and feedback to support continuous service improvements
Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience
Contribute ideas and suggestions to enhance our customer service processes
Represent the company’s values and professionalism in every customer interaction
Training:
Business Administrator Level 3
4-days per week at Seaweed & Co
1-day per week at Newcastle College
Training Outcome:
Earn a Level 3 Business Administration qualification while learning on the job
Opportunity for a full-time position upon apprenticeship completion
Employer Description:Seaweed & Co. is dedicated to harnessing the natural power of seaweed for health, nutrition, and sustainability. With a strong focus on quality and innovation, our sustainable Scottish seaweed delivers unique benefits across food, health, and wellness industries. Committed to environmental responsibility, we ensure our seaweed is sustainably harvested and expertly processed to retain its natural goodness. Through cutting-edge research and a passion for seaweed’s potential, we strive to make this incredible marine superfood accessible to businesses and consumers worldwide.Working Hours :9am - 5pm, working days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Trustworthy,Positive Attitude,Self Motivated,Flexibility,Willingness to Learn....Read more...
Position: Service Contract Support Administrator
Job ID: 2190/53
Location: Stockport
Rate/Salary:£24.00 per hour
Benefits: Great benefits
Type: Contract
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: Service Contract Support Administrator (SAP Experience)
Typically, this person will provide efficient administrative support to the contract management team, ensuring smooth operation of service and sales processes from order entry through to delivery and invoicing. They will be highly organised, have strong attention to detail, and possess hands-on SAP experience for order management, data entry, and reporting.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Service Contract Support Administrator:
Process quotations, orders, and invoices using SAP.
Maintain accurate customer, pricing, and cost records.
Liaise with production, logistics, and finance for order fulfilment
Respond to customer queries and provide order status updates.
Generate reports and KPI data from SAP and Excel.
Qualifications and requirements for the Service Contract Support Administrator:
Proven experience in sales support, contract administration, or order processing.
Strong SAP skills (order management & reporting).
Excellent MS Office skills, especially Excel.
Highly organised with great attention to detail.
Experience in manufacturing, marine services, engineering, or a similar industry.
Knowledge of CRM systems.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Assist with general admin tasks such as filing, data entry and maintaining records
Handling incoming calls and correspondence, directing them to the appropriate staff members
Assist the Marketing team with direct mailing, including printing, assembling and mailing out materials
Provide admin support for events, including tracking of RSVP’s, packing and assisting with event logistics
Be the first point of contact for customer enquiries via phone, email, and online chat
Take ownership of customer requests, following through until the customer is completely satisfied
Build and maintain positive relationships with customers, understanding their needs and providing tailored solutions
Resolve customer issues promptly and effectively, escalating only when necessary
Proactively follow up with customers to check on their satisfaction and identify opportunities for improvement
Keep accurate records of customer interactions and feedback to support continuous service improvements
Work closely with the sales, marketing, and operations teams to ensure a seamless customer experience
Contribute ideas and suggestions to enhance our customer service processes
Represent the company’s values and professionalism in every customer interaction
Training:Location: 6 Vita House, Fish Quay, North Shields, NE30 1JA
Salary / Wage: £7.55 per hour
Possible Start Date: 22 September 2025
Application Deadline: 10 September 2025
Expected Duration: 18 Months
Apprenticeship Level: Advanced
Training Outcome:There is the opportunity to progress within the company at any level and section as there may be need, and that interests the person. The key is customer service, admin, and marketing activities. Employer Description:Seaweed & Co. is dedicated to harnessing the natural power of seaweed for health, nutrition, and sustainability. With a strong focus on quality and innovation, our sustainable Scottish seaweed delivers unique benefits across food, health, and wellness industries. Committed to environmental responsibility, we ensure our seaweed is sustainably harvested and expertly processed to retain its natural goodness. Through cutting-edge research and a passion for seaweed’s potential, we strive to make this incredible marine superfood accessible to businesses and consumers worldwide.Working Hours :Monday to Friday, 9 am-5 pm, but with flexible working possible.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative....Read more...
