Attending morning meetings for the days briefing
Generating sales leads through telephone calls and emails
Responsible for supporting with quotes
Managing customer support queries
Social media management
Completing reports
Minimum of 6 hours per week spent on apprenticeship work and training
Training:Working towards your Business Admin Level 3 Qualification, you’ll attend monthly 1-2-1 meetings (online via teams every month – NO classroom OR college!) with your tutor and learn about the modules. You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer. All apprenticeship work and training is completed in the workplace, during working hours.Training Outcome:As with any apprenticeship opportunity – if you prove yourself to be a valuable member of the team, there is a strong chance of a permanent post within the business.Employer Description:They design, install, maintain and support structured data cabling and network infrastructure solutions for all sectors of commercial industry and business.
As a network infrastructure company, they know that their clients aren’t just looking for high performing infrastructure with resilience and security at its core. They’re also looking to work with a company that is forward-thinking, that offers future-proof technology and has a dedicated team of specialists who will go the extra mile to deliver the highest quality service.
As part of your role as an apprentice, you will receive structured training to support your development. Nexsis’ culture is built on collaboration, diversity, and inclusion. They believe that a supportive and diverse team drives better results. You'll find a workplace where everyone is encouraged to share ideas and work together.Working Hours :Monday to Friday, between 8.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative....Read more...
Acting as a dual administration support between the commercial and buying departments
Working with the Commercial and Buying managers to support new projects and initiatives
Managing the reports inbox for ad hoc tasks as well as running daily, weekly, monthly and annual reports for key accounts and suppliers
Key point of contact for supplier and sales rep liaison
Carrying out pricing admin tasks
Data analysis on behalf of the buying and commercial team
Understanding of the operation of the business to provide support when required
Producing accurate records and documents including, emails, spreadsheets etc
Taking responsibility for managing workload and meeting deadlines
Using the organisations policies in everyday working practice Liaising with other office staff and departments
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Fast growing business within FMCG, opportunity to progress to a role in the commercial or buying team buyer role due to ongoing organic growth as well as growth via acquisition. Development opportunities within role and via professional development.Employer Description:Eden Farm Hulleys is a national wholesaler and distributer specialising in frozen food, ice cream and chilled wholesale. With a strong focus on customer service, fantastic monthly promotions and competitive every day prices on all of the top brands we can help you exceed your business goals. We have a strong distribution network of 9 depots And over 150 delivery vans meaning we are able to deliver 6 days a week and offer next day delivery where possible. We service small independent shops right through to large wholesalers and buying groups, as well as a number of famous high street brands.Working Hours :8:30am - 4:30pm, Monday to Friday.Skills: Administrative skills,Analytical skills,Attention to detail,Customer care skills,Initiative,IT,Non judgemental,Number skills,Organisation skills,Patience,Problem solving skills,Team working....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB: The Regional Business Manager (RBM) is responsible for leading and managing all aspects of his/her assigned region which includes, but is not limited to, setting strategic direction, providing customer service and sales support, managing all regional personnel, ensuring regional profitability and performance, and contributing to a culture of teamwork and quality. The RBM will be the region's liaison and will coordinate communications with all levels of staff within WTI and Tremco Roofing and Building Maintenance. The RBM will maintain and improve customer relationships and provide face-to-face business support and service. The RBM will also work with field and sales personnel to achieve continuous improvement initiatives and promote synergies between sales and WTI. Assigned regions are subject to change based on business needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: Direct region's WTI personnel and work cross-functionally with other Tremco and WTI external and internal departments to maximize efforts and results in sales, compliance, safety, and profitability. Act as a liaison between headquarters and the field to ensure effective two-way communication and positive results. Develop an ongoing strategy to manage and grow existing business within existing markets and with all new strategic markets developed by WTI or Tremco Roofing and Building Maintenance management. Assess daily operational situations for crisis management, safety, and escalation protocol. Determine solutions to project issues, including but not limited to field resource management, workload balance, job site conditions, product management issues, etc. Travel to job sites as needed to provide support to regional resources (including rooftop projects). Travel to customer or sales meetings as needed to support business or regional activities. Manage all WTI personnel in the assigned region. Depending on the region's sales volume, personnel can range from 10 to over 100. Develop regional resources for daily operations, growth, and employee development. Identify resource or employee concerns and resolve and engage appropriate HR or WTI management promptly. Ensure documentation of employee issues is prompt and submitted to HR. Act as an agent of change and improvement , and adapt quickly to changing business priorities. Manage regional financial data, including but not limited to identifying trends, correcting utilization, and addressing gross margin and/or operating income issues. Review individual job financials and make changes as needed to correct poor performance and prevent future repetitive issues. Forecast, analyze, and report on sales and establish financial performance metrics. Establish criteria for success and provide leadership for the regional team's achievement of goals. Develop workforce planning, recruiting, and retention strategies to maintain the optimum performance of the region. Establish, define, and communicate a clear strategic direction and targets for goal attainment for the regional team. Facilitate a culture of teamwork and excellence amongst the region as well as the organization. Communicate and implement company policies and procedures within the region and support throughout the organization as required. Work directly with the ManagedAsset team to facilitate and foster support of national accounts as designated. Communicate with regional partners (other RBMs, supervisors, construction managers, etc.) to provide or obtain resource and technical support. Additional duties as directed by the Vice President, WTI. OTHER SKILLS AND ABILITIES: Can service customers in a compliant and financially solvent manner Understanding of contract management and processes Intermediate skills with financial data and mathematics (understanding of statistics, business metrics, gross margin, operating income, cost management, etc.) Excellent written and verbal communication skills, including the ability to make professional presentations to others Must have excellent organizational skills to multitask in a fast-paced environment Must be able to create strategic plans and measure and analyze results Strong problem resolution skills with the ability to effectively communicate with all personality types Strong computer skills including Outlook, Word, Excel, PowerPoint, Adobe, etc. Must be able to use technology to perform company tasks (expense management, time keeping systems, intranet, etc.) Ability to travel 50-75%, depending on the season, to any required location within the US, and possible international travel. Must reside within the designated region unless approved by VP, WTI. Apply for this ad Online!....Read more...
The Company:
This is a fantastic opportunity to join the engineering team of a global leader in healthcare diagnostics.
With an innovative and pioneering approach to technology and a continuous commitment to research and development, they are very highly regarded in the industry.
As a multiple award winning organisation and a great place to work.
Fantastic personal and career development.
The Role of the Technical Manager
Based in the West Midlands, you will lead a team providing frontline support, account ownership, implementation, technical and systems support, and administration. The team also handles troubleshooting, fault ownership, proactive support using digital tools, and preventative maintenance
Accountable for the successful delivery of relevant service offerings and requirements across the region and beyond.
Ensure core service activities are conducted efficiently and productively while managing associated operational costs within the team.
Collaborate with peers and key stakeholders to ensure seamless "sales-service" alignment and a differentiated customer offering/solution.
Ensure Technical Services has the right people, in the right place, with the right skills, capabilities, and competencies.
Attend customer review meetings to outline key achievements and objectives attained.
Benefits of the Technical Manager
£68,800 basic salary
Plus 12% bonus
Car or £8400 allowance
Excellent pension
Healthcare and excellent corporate benefits package
The Ideal Person for the Technical Manager
Degree educated in a life science subject or equivalent.
Thorough and up-to-date understanding of the IVD industry.
Solid experience in implementing best-in-class laboratory practices.
Experience in a line management role or the ability to demonstrate line management skills.
Strong analytical skills and ease in working with technical, scientific, and numeric information.
Ability to provide effective support for pathology laboratory solutions.
Self-motivated with strong troubleshooting skills, ownership, and pride in your work.
Ability to drive new innovations and train and develop others.
Resilient and tenacious, able to strive under pressure and work effectively as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines
If you think the role of Technical Manager is for you, apply now!
Consultant: David Gray
Email: davidgotrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally....Read more...
Greet customers and gather information regarding their requirements
Showroom host would be expected to ensure would be the first person to greet the customers and ensure an excellent customer experience
Handle incoming telephone calls, emails and greeting general customers face-to-face
General housekeeping of the showroom ensuring the shopfloor is tidy, clean and looking smart
Display product knowledge to our customers giving them advice and guidance to meet their needs
Assist and learn from other colleagues and work as a part of the wider Piping Hot Stoves team
Dealing with customer conflict and challenge
Display interpersonal skills and influencing skills with clear and concise explanation
Meeting regulations and legislation – knowledge on this will be provided
Be open to feedback on own performance from customers, managers and colleagues
Produce quotes and assist with inquiries
Provide visual support to the customer using a variety of techniques including TV, Rightmove and YouTube to demonstrate how certain products would work/fit in a commercial/residential property
Training:
Level 2 Customer Service Practitioner
Day release one day per week
Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:As a family-run business, customer satisfaction is at the heart of what we do. We are passionate about our work and committed to providing a service that makes our customers feel like friends. With many years of experience, we have become well-known across the local area for our exceptional service. No matter your stove requirements, one of our friendly team members will work closely with you to help you find the stove of your dreams.Working Hours :Monday - Saturday, 8.30am - 5.00pm.Skills: Communication skills,Customer care skills,Team working,Confident with customers,Smart appearance,Interpersonal Skills....Read more...
Communicate effectively with telesales and transport teams to resolve customer queries accurately.
Get involved with activities in the team, including supplier visits, food tasting, fundraising events, training and team meetings.
Contact priority customers to understand service quality.
Communicate with the supply chain team to understand the reasons for out-of-stock products and offer similar alternative products to customers.
Dealing with customer queries and complaints.
Administration including updating customer records and reporting.
Training:You will complete the Level 2 Customer Service Practitioner Apprenticeship Standard and receive full training on the job to ensure that you're the most suitable candidate for a permanent role as a Customer Service Executive at Creed Foodservice by the end of your Apprenticeship Programme. This will include learning about:
Each department across the business
Reporting systems
Telephone Systems
Order systems
A day out with a Business Development Manager
Coaching and Mentoring
Training Outcome:After completion of your Apprenticeship, you could step into a permanent Customer Service Executive position, earning £26,208.00 per annum.
Further down the line, you could progress to a sales support, telesales, account management or team leadership role.Employer Description:Creed is a family business established in 1972 which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh range to caterers across the country from our bases in Cheltenham, Ilkeston & High Wycombe.
It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work and have been recognised as a "Sunday Times Top 100" Company.Working Hours :Monday to Friday from 8.30am to 5pm with a 30-minute unpaid break for lunch. Additional hours may be available on a Sunday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills....Read more...
Based at Headlands Trading Estate – Busy sales environment with warehouse and administrative offices – Apprentice role available in general Business Administration working on both sales as well as general purchasing & logistics administration tasks.
Office based – Duties including but not limited to:
Answering incoming telephone calls
Entering Sales Orders into SAP – corresponding with customers
Tracking orders out with couriers and providing POD
Dealing with couriers on problem deliveries
Booking freight services for larger consignments
Entering Purchase Orders into SAP - corresponding with suppliers
Matching order confirmations on price, products and ETA
Tracking updates on incoming orders
Updating customers on incoming delays etc
Reporting back to suppliers on problem receipts
Arranging international shipments
Collection of some customer returns
Shipping returns to suppliers
Other ad hoc logistic issues which vary day to day
Working as part of a small, very supportive team – full training and assistance to be provided and maintained – the role will provide key support to Logistics Manager & whole logistics team in supporting all departments within the business
Training:
Business Administration Level 3 Apprenticeship
Weekly attendance at New College Swindon
Training Outcome:Possible progression into a full-time role.Employer Description:RGB is a premier audiovisual distributor, delivering cutting-edge products and expertise to AV resellers and custom installers. By partnering with world-renowned brands and maintaining strong customer relationships, we ensure top-quality solutions.
⭐️ Our extensive range includes projection, image processing, networking, lighting, shading, home automation, racks, power solutions, audio/video conferencing, and speakers—providing everything needed for seamless AV integration.
With a commitment to technical excellence, exceptional support, and award-winning service, we proudly represent the industry’s finest brands, setting new standards for innovation and reliability in AV technology.Working Hours :Monday to Friday 09:00 to 17:30,
1 hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working....Read more...
Processing customer orders, schedules and enquiries received via telephone, ticket and email covering all business divisions.
Answer high volume calls, offering an efficient and high level of service.
Provide customers with product knowledge and pricing details
Looking after customer schedules in line with requirements.
Raise orders for brake testers and lifts, and ensure smooth logistics supply.
Arranging proof of deliveries, collections and redirecting parcels.
Liaising with the sales and purchasing teams, and checking customer orders.
Providing information to purchasing on parts which require chasing.
Liaising with the warehouse for kits needed for customer requirements.
Monthly reporting.
Email and calls to our service partners proactively pushing for additional revenue from our UKAS scheme.
Managing the calibration of UKAS scheme equipment, working closely with the Birmingham-based production and service team.
Liaising with the local sales, purchasing, production and wider supply chain teams.
Training:Teaching and learning the skills, knowledge and behaviours within Customer Services.Training Outcome:This apprenticeship offers the opportunity to gain hands-on experience in a global, fast-paced environment, with clear pathways to progress into roles such as Customer Service Executive, Logistics Coordinator, Sales Support Specialist, or Account Manager. With continued training and development, there’s potential for long-term career growth within the company’s wider operations, supply chain, or commercial teams.Employer Description:Continental is your partner for global aftermarket solutions and services. Our ambition as a global technology group, and one of the leading automotive suppliers and tire manufacturers, is to always have the best solution for our customer’s needs. With a wide-ranging portfolio, the right technology, the top quality assured from an original equipment manufacturer, and services that provide real added value.Working Hours :Mon - Thu - 8:30 a.m. - 4:45 p.m., Fri - 8:30 a.m. - 4:15 p.m.Skills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Patience,Problem solving skills,Team working....Read more...
We are looking to recruit staff who can encourage a workplace culture based on respect and dignity for those in need of care and support.
The service also offers support to adults who are on the autism spectrum, who have extremely complex needs and may display challenging behaviours.
The people accessing our service are provided with support to participate within their local community, develop a wide range of skills with an aim of maintaining a tenancy within the city of Sunderland.
As a health and social care apprentice you will work within a supportive environment to undertake the required care and support tasks, in line with the values of Sunderland Care and Support, in order to develop the necessary skills and knowledge to become an effective Support Worker.
The role will include:
Attending college/study days and participating in development activities as required by the programme
Completing all mandatory training as required by the Sunderland Care and Support Training Strategy
Providing and and promoting person-centred care and support to vulnerable customers including people who have a range of mental health needs, learning and physical disabilities and behaviours that might challenge
To meet a range of complex social and health needs
Working effectively as part of a team, undertaking tasks as detailed within a person’s care plan, providing care and support to enable people to achieve their maximum level of independence through appropriate physical, emotional and psychological support including intimate personal care, support with basic health needs, practical tasks, appropriate communication and community involvement
Actively participating within team meetings, training and supervision Completing relevant records and contributing to the preparation and review of customer’s care and support plans
We are looking for apprentices who are motivated to provide high standards of person-centred care along with their own personal development.
You will be supported on your journey via induction, probation, supervision, and appraisal to ensure customers receive support which is designed to meet their own personal need.Training:
Adult Care Worker Level 2 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Apprentices will be offered a guaranteed interview for a support worker role on completion of the apprenticeship
This role is a grade 1-2 position with an annual starting salary of £23,151.23 rising to £23,893.00 Further training and development opportunities are available, including levels 3, 4 and 5 apprenticeships and leadership training (depending on role), and progression through into Care Coordinator, Team Leader and Managerial roles
Employer Description:Sunderland Care and Support is one of the largest providers of social care services within the North East delivering a range of service on behalf of Sunderland City Council. We provide person centred innovate services that improve the lives of the people we serve. We encourage people to enjoy an independent, active, and healthy life and provide support to those in need to help them to do this. A wide range of help is available, including support at home, day opportunities, short break care, access to supported housing and employment, equipment to help with daily living and a wide ranging advice service. We have over 1000 staff working 24/7 within services across Sunderland. Sunderland Care and Support’s Aims and Objectives are to: • Provide excellent Social Care Services to people, promoting recovery, Independence, Inclusion, Health and Wellbeing. • Enable individuals to have the opportunity to exercise choice & control and support people to shape their own lives. • Deliver high quality excellent services, which meet individual needs • To enable even those most disabled or disadvantaged, to participate as active citizens in their community. • To create innovative housing and support solutions for vulnerable people - moving resources away from residential care.Working Hours :Minimum of 6-hours off the job. Apprentices will work a shift pattern, which includes early and late shifts taking place between 7.00am and 10.00pm. The role involves weekend working. It does not require overnight or bank holiday hours.Skills: Attention to detail,Communication skills,Customer care skills,Initiative,Logical Thinking,Non judgemental,Patience....Read more...
Assemble components to a final configured product utilising process and drawing instructions and blueprints and specialised tooling and fixtures, measuring equipment and hand tools.
Repair and test products utilising test procedures, drawings, specialised tooling, fixtures measuring equipment and hand tools, incorporating ECN as required.
May evaluate customer returns to determine repair actions required to satisfy customer requirements and product build standard.
Fault find products to sub-assembly level utilising drawings and basic test equipment, and may fault find to component level utilising circuit diagrams.
Learn about products, processes, machinery, systems, culture and people through completion of the Apprenticeship scheme.
May provide support and guidance to other Apprentices and to the HR Manager in delivering induction / hiring activities, presentations etc.
Training:The apprentice will complete a Level 3 Mechatronics Maintenance Technician Pathway at SETA training facility in Southampton. Learning will be delivered in 4 weekly blocks throughout the apprenticeship.Training Outcome:Progression onto a level 4 or 5 apprenticeship in Engineering and manufacturing may be considered following completion.Employer Description:Curtiss-Wright is a long-standing company who were at the forefront of aviation. Since its early days in aviation, the Company has diversified into many areas and has grown through acquisition. The role will typically support a business unit and provide a comprehensive service to an established function.Working Hours :Monday - Thursday 07.30 - 16.00 Friday 07.30-12.30.Skills: Communication skills,Attention to detail,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
We are actively seeking a dedicated Office Administrator to join the dynamic team of a renowned furniture company based in Yate. With a commitment to delivering excellence in craftsmanship and customer service, they offer a diverse range of furniture products to enhance living and workspaces across the region.Administrator (based in Yate), Salary: £20-£25kIn this role, you will be instrumental in ensuring the seamless functioning of administrative operations. From managing office supplies to providing support to various departments, you will play a pivotal role in maintaining efficiency and productivity.Here's what you'll be doing:Handling office operations and procedures efficiently.Managing incoming calls and emails, redirecting inquiries appropriately.Maintaining accurate records, databases, and filing systems.Offering administrative support across different departments as needed.Coordinating meetings and appointments, managing schedules effectively.Providing exceptional customer service by addressing inquiries promptly.Here are the skills you'll need:Strong organizational and time management abilities.Attention to detail and accuracy in work.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Excellent communication skills, both verbal and written.Ability to multitask and prioritize tasks effectively.Previous experience in an administrative role is advantageous but not essential.Here are the benefits of this job:Competitive salary of £20-£25k DOEOpportunity to work in a dynamic and growing industry.Supportive and collaborative work environment.Potential for career advancement and skill development.Work Permissions: Candidates must have the right to work in the United Kingdom. Visa sponsorship is not available for this position.....Read more...
Junior IT Support Analyst - Harlow, Essex - £30-33,000 per annum Are you looking to kickstart your IT career and join a leading company based in Harlow? CBW are recruiting for an established contractor that is seeking a motivated and ambitious IT Support Technician to join a growing team and provide first-class technical assistance across a range of systems and services. Brief Overview;Monday - Friday 8am - 5pm Permanent position Office based - hybrid after probation £30-33,000 per annum (DOE)Clear progression opportunities Role Overview; We are seeking a dynamic and detail-oriented individual eager to contribute to a wide range of tasks and systems. As part of the team, you will leverage your analytical mindset and problem-solving skills to enhance our business systems and processes. This role offers the opportunity to work across diverseprojects, collaborating with internal teams and external partners to drive operational efficiencies and deliver exceptional solutions. Key Responsibilities:Demonstrate a willingness to learn and adapt to various systems and tasks.Collaborate closely with the Head of Systems Development and external partners.Gather and analyse system performance data to drive informed decisions.Accurately translate project requirements into system developments and implementations.Manage both complex and simple projects within Alphatrack Systems and Group functions.Configure and develop business systems for internal and external customers using Tesseract and other tools.Optimize Tesseract and oversee stakeholder engagement to implement changes.Develop and deliver process mapping, system user guides, and training materials.Ensure the seamless day-to-day operation of Tesseract and its integration with other systems.Support administrative and operational teams with technical expertise.Streamline processes within Tesseract to enhance efficiencies.Provide IT analytical support and utilize tools like Google for investigative purposes OperationalOffer first-line technical support to end-users to identify IT issues via phone, email, or in person.Resolve issues in collaboration with other partners and stakeholders.Lead the implementation of new systems and applications.Drive process efficiency by streamlining workflows and optimizing system usage.Generate and interpret performance data to improve operational effectiveness.Maintain KPI reports, management dashboards, and performance metrics to support the Business Support team.Handle customer and internal staff requests with a high standard of customer service.Monitoring system performance and addressing any problems or issuesDocumenting procedures and issues for future referenceVersion 1.1 Testing and evaluating new and/or enhance existing technology for possible/planned implementationOrganisational skills to prioritise and manage multiple tasks and/or projects simultaneouslyAbility to work autonomously and as part of a team SystemsMS Office (Excel, Word) – RequiredTesseract – AdvantageousSQL – AdvantageousCompleat (Sage compatible) – AdvantageousStock Right Now – Advantageous IIS – AdvantageousSAP Crystal Reports – Advantageous Microsoft Applications: Visual Basic, MS Access, CRM Dynamics – AdvantageousProgramming & Integration: PHP, MySQL, JSON, API REST technologies – AdvantageousAI Technologies: Usage and implementation – AdvantageousIoT Platforms: Usage and implementation – AdvantageousQliksense (Business Analytics): Design and implementation – Advantageous....Read more...
**This is a home-based role, so the ability to work effectively from home is essential.**
This role requires excellent communication skills, working towards an understanding of tenancy laws and regulations, and the ability to work collaboratively with teams, tenants and other stakeholders.
Duties will include:
To provide and deliver efficient, effective customer orientated Housing Management services
To deal with enquiries into RPRMO, supporting a right first-time approach, where enquiries fall outside the remit of the Housing team, accurately refer these to the appropriate areas of RPRMO for resolution
Work closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Assist in monitoring rent accounts and service charge payments.
Follow up on outstanding payments and liaise with tenants regarding rent arrears
Work with the Housing Officer to ensure tenants are aware of their payment responsibilities and support them in accessing benefits or financial assistance
Provide administrative support to the Housing Officer in managing tenancies
Assist in identifying tenants who may need extra support and make referrals where appropriate
Help organise and facilitate tenancy support services and events.
Log and raise repair requests from tenants and ensure they are followed up by the appropriate teams
Monitor the progress of repairs to ensure completion in a timely manner
Assist in estate inspections to identify and report any maintenance or safety concerns
Support the Housing Officer in managing ASB cases by logging complaints and maintaining records of actions taken
Provide administrative assistance in investigating and resolving ASB issues, including liaising with external agencies such as the police or mediation services
Ensure ASB cases are dealt with in a timely manner, in line with tenant satisfaction measures
Log all interactions with residents, ensuring detailed and accurate records of communications are maintained
Assist in responding to resident queries, complaints, and feedback via phone, email, or in person
Work with the Housing Officer to engage with residents and foster positive relationships between tenants and the management team
Contribute to maintaining high levels of tenant satisfaction by responding to tenant needs quickly and effectively
Assist in conducting tenant surveys and gathering feedback to identify areas for improvement in service delivery
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Assist in identifying and reporting safeguarding concerns in line with RPRMO’s safeguarding policies
Work with the Housing Officer to ensure vulnerable tenants are supported and safe within their homes
Help to track progress towards key performance indicators (KPIs), including rent collection, tenant satisfaction, ASB resolution times, and repairs
Promote equality, diversity, and inclusion in all aspects of the role, ensuring that all tenants are treated fairly and respectfully.
Support the delivery of services that meet the diverse needs of the RPRMO community
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
Ensure that all services are delivered fairly, and residents are treated with dignity and respect regardless of their background
To carry out any other duties reasonably requested by the Estate Director
Training:
The successful candidate will obtain a Level 3 Housing and Property Management Apprenticeship standard qualification
Training Outcome:
Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 10am - 5pm, Tuesday 10am - 4pm, Wednesday 9am - 5pm, Thursday 10am - 5pm, Friday 9am - 4pm with a 1 hour unpaid lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Literacy and Numeracy skills,Reliable,Nice personality,Resilient....Read more...
Regional Lens Account Manager job covering North West England. Zest Optical are currently looking to recruit a Regional Lens Account Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across the North West region (Manchester - Liverpool).
The Regional Lens Account Manager will successfully grow new and existing accounts, to ensure the company’s ambitious growth strategies are achieved. The individual will identify commercial opportunities to create value for accounts, and successfully manage the delivery and execution of these opportunities.
Regional Lens Account Manager – Role
Manage all day-to-day aspects of customer accounts to achieve revenue growth and achieve business KPIs, goals and strategy.
Evaluate the overall effectiveness of the territory, and customer accounts, identifying opportunities for improvements.
Undertake data analysis of the commercial opportunities that are available to create value for customers and create innovation options to address these.
Deliver insights to the customer to support their continued success
Be the key point of contact for customer(s)
Regional Lens Account Manager – Requirements
Must have FBDO qualification
Previous optical B-2-B sales experience preferable
Ability to communicate at all levels both verbally and in writing
Ability to effectively analyse and interpret data
Regional Lens Account Manager – Salary
OTE package circa £80k
Range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now link below.....Read more...
Support the teacher in the planning and delivery of learning activities
To help pupils to develop literacy and numeracy skills
To help with the maintenance of classroom records
To support the teacher in the evaluation of the learning activities
To support the maintenance of positive links between home and school by making parents feel welcome and develop links with other agencies
To help with the care and support of pupils individually and in groups
Training:
Early Years Practitioner Level 2 Apprenticeship Standard https://www.instituteforapprenticeships.org/apprenticeship-standards/early-years-practitioner-v1-0
Functional Skills in English and maths if required
You will spend 4 days a week in the workplace and one day a week at Newcastle College as your 'study day'
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:St. Augustine’s Catholic Academy is one of five academies within the All Saints Catholic Collegiate.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Patience....Read more...
The candidate will undertake a range of sales administrative duties and support the sales team in all activities, ensuring that the administrative processes required to fulfil customer orders are efficiently dealt with, whilst following all HS&E guidance.
In depth training will be provided in all sales areas.
Key Responsibilities:· Follow the AMDS Health & Safety policies and procedures reporting any safety issues or breaches of the rules.
· Assist with the collation of Test Certificates daily.
· Raise sales orders and pass onto production planning for allocation and planning.
· Work closely with designated sales executives supporting them in customer relationships and the recruitment of business.
· Engaging with new customers and contacts.
· Ensure that the administrative processes required to fulfil customer orders is organised and carried out efficiently i.e orders, reply to enquiries related to lead times and stocks whenever appropriate.
· Highlight to line manager any stock problems that arise.
· Check that all documentation / information received from the customer is clear, precise and acceptable in terms of quantity, size/gauge, specifications, price, delivery dates etc.
· Any other duties as required by the business.Training:Level 2 Customer Service PractitionerTraining Outcome:On successful completion of Year 1 (Customer Services L2) then a second year may be offered (Customer Services L3)Employer Description:ArcelorMittal Steel Service Centres Europe specialises in the processing of flat carbon steel to meet customer needs for product characteristics, shape, and dimensions. We offer a comprehensive range of steel grades and services.
Do you want to create and build tomorrow’s world?
The steel we work with every day is used all around you... Work with ArcelorMittal Steel Service Centres Europe and look at the world in a different way!Working Hours :35 hours per week
9.00 am – 5.00 pm Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
• Reception duties, greeting patients who have appointments• Booking appointment• Taking payments• Frame selection with patients• Sales of complete glasses to patients• Handling contact lens queries• Replenishing stock and upselling products• Other associated administrative and customer service dutiesTraining:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One to one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship and potentially progression onto Business Admin Level 3
Employer Description:Q&K Optical ltd / T/A Boots Opticians also owns other stores in and around the area of Lincolnshire, providing the same high value of service to customers - including at its Scunthorpe, Skegness and Grantham branches.Working Hours :Monday- Friday 9am - 5.30pm will include SaturdaysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Carrying out a range of both general office work and more specific administrative tasks to ensure the efficient running of the office.
Providing administration to other members of staff as and when required.
Taking customer calls and providing a high standard of customer service. Responding to correspondence, telephone calls, e-mails as required.
Updating and maintaining records both computerised and paper based to a high level of accuracy.
Providing cover for the office during periods of holiday and absence.
Providing an excellent support function to internal colleagues.
Working in a range of roles incorporating finance, account management and administrative duties.
Dealing with Cash and Credit Checks
Working with and assisting the internal Credit Controller.
Reporting equipment failure and arranging a solution.
Training Outcome:There are opportunities to progress after completion of the apprenticeship.Employer Description:I am pleased to introduce you to LWC drinks, we are the largest independent and fastest growing drinks wholesaler in the country.
Operating out of depots nationwide.
Stocking around 6,500 products including Draught Beers, Casks, Wines, Spirits and Soft drinks.Working Hours :Monday - Friday 9:00am- 5:00pm.Skills: Communication skills,Customer care skills,Team working,Computer Literate....Read more...
Training to provide excellent customer service and support the service department's daily operations
Liaising with customers via telephone and face-to-face.
Supporting administration duties within the service department
Welcoming customers to the service department and assisting with their enquiries
Learn to coordinate with technicians to understand repair needs and service requirements
Provide customers with information on available service options and parts
Gain knowledge on warranty protections and cost-saving solutions
Helping to manage workshop scheduling and workflow
Notifying customers on service updates and vehicle times
Developing communication skills to liaise effectively with customers, technicians and senior management
Training:Level 2 Customer Service Practitioner, including Functional Skills if required.
In-house training.
No day release.Training Outcome:Can progress withing the organisation within Business Administration or Team Leader.Employer Description:Hyundai are a car dealership based in Smethwick, Birmingham,West Midlands.Working Hours :Monday- Friday 8.00am-5.00pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Expeditors International are recruiting for an apprentice to join their branch in Manchester. The successful candidates will learn all aspects of freight forwarding whilst working towards a level 3 qualification. Duties include ensuring timely and accurate movement of freight and information, while providing exceptional customer service.
Major Duties and Responsibilities:
Air, Ocean, Trancson, Customs Brokerage roles:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Files and reporting
Use both export and import dashboards timely
Ensure accurate and timely billing
Ensure delivery of freight and timely clearance when applicable
Interact with our customers in arranging their shipments, meeting customer service standards
Contribute to maintain good relationships and good customer service, with customers and suppliers
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and look for best practices to improve operational efficiency and productivity
Timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Training:
Level 3 International freight forwarding specialist Apprenticeship Standard qualification
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Continued professional development, advancement to agent role and beyond.
Employer Description:Expeditors is a Fortune 500 global logistics company offering highly
optimised and customised supply chain solutions. We are a service
based company offering a highly flexible approach to supply chain
management. At the core of our cultural philosophy is a mission to
exceed customers’ expectations through excellence in our service.
We offer apprenticeships in International Trade and Logistics. Through
this apprenticeship you will gain a rounded understanding of the freight
forwarding industry setting you up for a long lasting career.Working Hours :Monday - Friday, 9.00am - 5.30pm. One hour lunch.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Proactive....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, on a 12 months fixed term maternity cover basis, covering our North services in England.About the Role of Income Management OfficerAt Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.this rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.About The CandidateWe're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:A confident, capable communicator with knowledge of a range of methods to problem solveCustomer focused with great customer service experience and the ability to engage with challenging customersAble to inspire and engage others, and enhance learning through reflection and positive risk taking.A natural people-person and team player.Excited by developing and implementing savvy new ideas.Unfazed by having several competing priorities to manage.Able to use technology in day-to-day work.Benefits of working as an Income Management OfficerIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
An individual who will be a great addition to our already friendly welcoming team.
Working with numerous clients across the country with their staffing needs. Resourcing temporarily staff for the public and private healthcare sector. As the apprentice progresses this will when lead to understanding compliance and then finally, account management.
Key Duties:
Assist new registrations with compliance and getting them fully registered with our agency
Support recruiting new staff into the business
Account management (client and customer care)
Understand clients and candidates’ requirements and understand the operations of the business
Service call clients for work for our candidates
Assist management in keeping current staff up to date with their mandatory compliance
Data entry / using and understanding Prime’s CRM
Willingness to learn
Meet weekly KPI targets
Key Attributes
Willingness to learn
Good communicator
Good understanding of basic IT
Positive attitude
Attentive and punctual
Happy to be on the phone
Training:This role is supported by a Business Administration level 3 apprenticeship standard delivered by the Apprenticeship College via live virtual sessions, twice monthlytraining will be delivered via live virtual sessions twice monthly using IT-specific sessions, workshops and theatre-based learning to deliver the standard. Ongoing skills coach support will also be provided. Line Management regular meetings and peer support.Training Outcome:Upon completion of apprenticeship studies, the apprentice will have an opportunity to gain a permanent role within the organisation.Employer Description:Prime Healthcare Solutions is one of the most established nursing agencies in the United Kingdom. Our aim is to provide an effective temporary healthcare recruitment service to both our clients and our candidates whilst specialising as a last-minute provider 24 hours a day, 365 days a year.Working Hours :Monday - Friday
8.30am - 5.30pm.
Onsite at head office.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Overseeing the day-to-day operation of the Customer Relationship Management (CRM) software system
Generating weekly and monthly reports from the CRM for the team and management
Assisting the Events Executive in planning and executing a variety of events, including coordinating attendance, updating the CRM, preparing event materials and badges, and welcoming attendees
Providing administrative support to the Membership Executive, including CRM updates, issuing certificates, and processing renewal invoices
Assisting the Marketing Executive with administrative tasks related to the weekly e-newsletters, and other communication activities
Handling incoming and outgoing telephone calls on behalf of the team as needed
Assisting the Team in preparing the meeting rooms for events and meetings, ensuring all necessary technology is set up and ready.
Carrying out other general administrative duties for the MEC Team and senior management as required
Ensuring the CRM systems are integrated and aligned with our Membership benefit platform, Quest.
Training:Apprenticeship Training Provided by Assessor at Swatpro, every 4 weeks. In house training for the job role provided by employer.
Level 3 Business Administrator Standard.Training Outcome:Upon completing the apprenticeship, the expected progression would be to transition into a permanent administrative position within the team, with opportunities to develop and progress in other areas of the Chamber as needed.Employer Description:Devon Chamber is much more than networking. It’s a place designed to support your business, no matter where you are in Devon. While you’re working hard, we’re lobbying for you in Westminster, designing unmissable, high-calibre events and connecting you to people that will take you to the next level.
We’re the only accredited Chamber in Devon, that means we have an executive team employed to support you when you need it most. Today, we incorporate the historic Chambers of Exeter and Plymouth, as well as partnering with business organisations in towns across the county.Working Hours :Paid Hours per week: 35 Working hours per day: 7 hours Working week pattern: (i.e., Monday-Friday) Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Initiative....Read more...
Provide excellent customer service, ensuring that this remains a high priority at all times
Act as point of contact for telephone and email enquiries, ensuring they are resolved or redirected as appropriate
Input and process data accurately using Office 365 and other relevant information systems
Assist with monthly expense administration
Take minutes at monthly Business Support Team meetings and follow up any actions that arise
Training:Business Administrator Level 3 Apprenticeship Standard:
Majority of the training will take place at Severn Arts in Worcester
College sessions will take place one day a month at the Worcester Campus and online weekly sessions in the work place
Training Outcome:
There may be the possibility of a permanent role within the team at the end of the apprenticeship depending on business need and circumstances
Employer Description:Severn Arts, a thriving charitable arts company formed in June 2018, brings high quality music and arts to a wide range of people across Worcestershire. We lead Herefordshire and Worcestershire's Music Education Hub, funded by Arts Council England, teaching music in all types of education settings, on our travelling Music Box and in our music groups, bands and orchestras which meet outside of school.
We are commissioned by Worcestershire County Council to deliver the County Arts service and by Worcester City Council to support community festivals and are working in partnership with Malvern Hills District Council and Reimagine Redditch to support the creative sector to grow, increase engagement and develop audiences.
Severn Arts is committed to offering new, inclusive arts activities that focus on widening access to the arts for all, with a particular emphasis on children and young people.Working Hours :Monday, Tuesday, Thursday and Friday. Start at 9.00am, finish at 5.00pm, 4.30pm on Fridays. Self-study day to be Wednesdays. College monthly release.
30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Working closely with the marketing, sales, presales and technical teams in the office to help each other hit sales goals
Undertake and maintain various technology partner sales enablement courses to understand partner processes from deal registration to understanding the USPs of solutions to present them correctly to prospects
Gather knowledge of how our portfolio of solutions support different organisations, the benefits and features of these to ensure effective positioning
Leveraging a variety of tools to support the management of the sales cycle including our ERP and CRM solutions and others
Continuously manage, engage and report on our pipeline while having a clear understanding of the sales cycle and qualification stages
Support the quotation and proposal stages of the sales cycle from deal reg to pricing to proposal and presentation stage
Sharing ideas and best practices with the team to contribute to growth
Follow-up leads to qualify, nurture and mature via email, socials and calling
Training:
Gains a IT Technical Salesperson, level 3 qualification
The training provider is Cirencester college
Training Outcome:Successful apprentices will get the opportunity to progress with the Sales and Marketing areas of the business.Employer Description:Trust Systems offer critical Digital, Network and Cloud solutions ensuring scalable infrastructure for their market leading clients. They pride themselves on high customer satisfaction and offer a client facing service desk to ensure a smooth running of these solutions. Since 2006, they have created hardware and software solutions, recently the cloud-based solutions have been developed to optimise client’s efficiency and capability to grow.
Trust Systems offer a collaborative working environment where you are encouraged to think outside of the box when resolving issues. You will be fully supported in your role and will have access to relevant courses to broaden your skills.Working Hours :Monday - Friday, 8.30am - 5.00pm or 9.00am - 5.30pm, with one hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to multitask....Read more...
