Salary: €65.000 - €95.000 + perksLanguages: French, English and Dutch is a plusStart: ASAPThe Role:You will be responsible for maintaining and developing sales for specific Quick Service accounts across Europe.Main Duties and Responsibilities
Build new, profitable business through ongoing management of an active sales pipeline and effective implementation.Retain and grow existing business by maximizing profitability and ensuring high customer satisfaction for both your accounts and those of your direct reports.Accurately implement new business, aligning with stakeholder expectations.Ensure targets on turnover and margins are met, reporting through appropriate channels and guidelines.Contribute to the professionalization of processes and go-to-market strategies.Achieve the best possible commercial deals and drive growth in sales opportunities.Establish and maintain solid relationships with customers.Create annual customer budgets and ongoing forecasts.Develop and execute account management plans and action plans tailored to your customer portfolio.Manage the customer contact program and ensure contracts are accurately implemented, including performance, payment terms, delivery terms, and complaint resolution.Oversee account management responsibilities for both your own accounts and those of your team.
Prospecting and New Business:
Maintain an accurate, targeted sales pipeline with actionable plans.Manage sales tenders to the highest standards to achieve top conversion rates.Achieve sales budget targets, manage accounts effectively, and drive further business development.Present weekly performance and activity reports.Prepare sales quotes and presentations with support from key stakeholders.Negotiate deals collaboratively with internal teams.Work cross-functionally with account management, business support, product management, and customer service to implement tailored business models per customer.Anticipate and propose short-term sales objectives for your region, adapting to market trends and needs.Initiate projects to achieve targets, including thorough analysis of market trends, customer needs, and competitive positioning.
What we need from you:Education:
Degree in Economics or a related discipline.
Work Experience:
At least 5 years of sales experience with major customers in the packaging industry and Quick Service market.
Technical Skills:
Proficiency in Word, Excel, PowerPoint, and O365 applications (Teams, SharePoint, OneNote, etc.).Experience with ERP systems is a plus.
Other Skills:
Results-driven, tenacious, and highly focused.Proven negotiation abilities.Strong communication skills across all organizational levels.Attention to detail, highly organized, accurate, and thorough in documentation.Customer-oriented mindset.Flexible yet target-driven approach.Leadership skills and a strong team player.
Languages:
Fluent in English (oral and written); additional modern languages are a plus.Excellent communication and presentation skills.
By joining this company, you’ll become part of an innovative, sustainability-driven company with a global reach. Alongside a competitive salary and benefits, they offer a hybrid work model (office/remote) and a team of colleagues who are passionate and enthusiastic about what they do.....Read more...
Main Duties & Responsibilities
Answering phone calls and responding to emails from clients, family members, and care staff
Booking and updating care appointments, using scheduling software or spreadsheets
Communicating with carers to confirm shifts, relay updates, or pass on service user information
Handling enquiries and concerns in a professional and empathetic manner
Maintaining accurate client records and ensuring confidential data is up to date
Welcoming visitors or callers to the office and providing helpful support
Supporting the care coordination team with admin tasks like typing care plans or updating rotas
Monitoring service user feedback and helping to resolve minor issues where appropriate
Learning about safeguarding, confidentiality, and professional standards in care
Working closely with supervisors and mentors to develop skills and complete coursework
Training:
As part of the apprenticeship, you’ll receive structured training through a recognised training provider while gaining hands-on experience in the workplace
You’ll typically spend 20% of your time on off-the-job training, which may include online learning, workshops, or study sessions with your tutor
You’ll work towards the Level 2 Customer Service Practitioner qualification, covering topics such as communication, handling enquiries, managing information, and customer satisfaction
You’ll be supported by your workplace mentor and training provider throughout the programme, with regular reviews to track your progress and help you succeed
Training Outcome:
To progress within the business to a full-time position or to a higher level apprenticeship
Employer Description:A Domiciliary Care Service
Desired Care 4 U is a registered domiciliary care agency that provides additional support to customers with their day-to-day life. We are here to help customers with daily tasks such as personal care, preparing meals, medication support and other activities that allow them to maintain their independence and quality of life. Our experienced caregivers strive to deliver social care to customers in the comfort of their own homes while maintaining their privacy at all times. Being an inclusive agency, we cater to individuals from a variety of racial and cultural backgrounds. Our support services include Learning Disabilities, Physical Impairments and Sensory impairments, older adults, Mental Health, complex needs, Autism and children from the Leaving Care team. We also help with Social, Physical, Domestic and Personal Care.
Desired Care 4 U also encourages and facilitates customers to engage with their communities by providing companionship and assistance for outings and social activities. By promoting social interaction and involvement, customers can experience a sense of belonging, leading to a more enriching and fulfilling quality of life.Working Hours :Hours to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will be responsible for the servicing, calibration and repair of our suite of medical devices across our key customers
Work closely with the Head of Medical Engineering and Team Leader to best plan workload and maximise customer service compliance
Undertake and execute engineering activities in accordance with quality standards expected of medical engineers
Undertake and participate in MedServ quality improvement activities
React and support customers across the UK when required (in the rare event of a Field Safety Corrective Action)
Updating and maintaining our Medical Device Database of all work activities in accordance with Group Policies and Processes
Supporting customers with any technical queries
Comply with internal policies and reporting procedures to support Ortus in carrying out its Vigilance obligations
Attending Ortus offices to support Engineering activities where needed to support business objectives, undertake training and meetings
Training:This is a blended learning course, with three five-day blocks at UWE Bristol in each year for seminars, laboratory and practical sessions, plus tutorials and assessments.
The rest of the learning is work-based and requires a combination of directed and independent studies alongside hands-on experience.Training Outcome:Progress within into more senior hands-on roles, focusing on complex maintenance, calibration, and performance assurance of life-critical EMS devices.
Take on leadership or supervisory roles managing teams responsible for device maintenance schedules, procurement support, and incident investigations.Move into governance and safety roles, where you'd liaise with the MHRA, report incidents, and develop strategies for managing risk around EMS equipment.
Work with service partners, training junior technicians or healthcare professionals in EMS device use and maintenance protocols.
Field Service Engineer, maintaining and supporting EMS equipment in-field.
Transition into quality assurance, compliance, or regulatory affairs within healthcare organisations or industry, particularly focusing on EMS-related audits and standards.Employer Description:We are a leading technology-based company with many years’ experience in providing specialist products and solutions for the mission critical Emergency Services industry and other related markets. Our operating reach gives us the ability to flex and adapt to our customers’ demands, helping support our mission to continually improve and deliver better health outcomes for all.Working Hours :Monday to Friday, 09.00 - 17.00. Flexible working arrangements can be agreed.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Sales Support (Main Focus):
• Support the sales team with follow-ups, client communication, and relationship management• Help organize customer databases and keep our CRM system up to date• Assist in preparing fun, on-brand sales materials and presentations• Jump in on after-sales activities to ensure top-notch service
Office & Team Support:
• Keep our Manchester workspace running smoothly• Handle small admin tasks, from ordering supplies to managing calendars
Trade Show & Event Organization
• Help the team prepare for trade shows and UK events• Assist with organizing materials and making sure we shine at every eventTraining:
Once a month, the apprentice will have a full day seminar. In addition, the apprentice will have access to online lectures and other materials that will take 20% of the working week
Achieve apprenticeship standard Business administratorLevel 3
Training Outcome:The apprentice would grow into roles with more responsibility, such as junior account manager or event coordinator, depending on their strengths. With Dutch Cocktail Club’s fast UK growth, there’s plenty of room to develop in sales, brand building, or operations, and be part of shaping the company’s future.Employer Description:Dutch Cocktail Club is a fast-growing, fun-loving drinks company bringing premium, bar-quality cocktails to venues across Europe. We’re expanding big time in the UK — and Manchester is our base.
We don’t just sell cocktails; we bring people together, spark conversations, and create memorable moments.Working Hours :Monday to Friday 9am to 5pm, but flexibility is required.
Exact shifts TBC.Skills: Communication skills,Customer care skills,Team working....Read more...
Providing administrative support to the HR team
Assisting with recruitment of staff
Making sure that staff files are compliant with regulatory bodies (CQC and Local Authority) standards
Helping to develop and implement HR policies and procedures
Managing staff holiday
Maintaining accurate and up-to-date records and databases
Providing excellent customer service to employees and management
Supporting the Registered Manager in arranging and conducting investigations, including grievances and disciplinary
Training:
The apprentice will be working towards the HR Support Level 3 Apprenticeship Standard
Monthly classroom attendance at Colchester Institute (Colchester Campus)
Training Outcome:
We are hoping that upon successful completion the apprentice will be promoted within HR at Stivic Care Services
Sponsor the staff on any identified training that will support career progression as long as they are working for the organisation
Employer Description:Stivic Care Services LTD is a trusted provider of home care services that is registered with Care Quality Commission. Our mission is to provide compassionate, high-quality home care that empowers individuals to live with dignity, independence, and a sense of well-being. We aspire to set the standard for home care by continuously improving our services, embracing new technologies, and ensuring that every client feels valued, respected, and cared for. Our office is located about 5 minutes’ walk from Colchester Town Centre – close to public transport and local amenities.Working Hours :Monday - Friday, 9.00am - 5:30pm with a one-hour break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities:
Provide first-line IT support to staff and users, under guidanceAssist in setting up and maintaining Windows 11 devicesSupport basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs, you need to be a driver
Skills & Requirements:
Basic understanding of IT systems and hardware
Familiar with Windows 11 operating systemBasic knowledge of networking concepts (e.g., IP addresses, routers, switches)
Awareness of general IT security best practices
Strong problem-solving skills and willingness to learn
Good communication and customer service skills
Reliable and punctual with a proactive attitude
Essential Criteria:
Full UK driving licence and own vehicle (site visits may be required)
Must live within a reasonable commuting distance of Brentwood, Essex
Right to work in the UK
Desirable but Not Essential:
Any prior IT support experience (voluntary or paid)
Familiarity with Microsoft 365
GCSEs in English and Maths (Grade C/4 or above)
What we offer:
Hands-on experience in a supportive IT environment
Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician)
Opportunities for progression and continued learning
Travel expense reimbursement for work-related travelFriendly and collaborative team culture
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning
Training Outcome:
Potential full time position for the right candidate after completion of apprenticeship
Employer Description:We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology.
We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements.
Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries.
We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities:
Accounts Payable and Receivable:
Assist in the processing of invoices, ensuring accurate coding and timely payments.
Monitor accounts receivable, follow up on outstanding invoices, and maintain accurate records of transactions.
Reconcile vendor statements and resolve discrepancies.
General Ledger:
Support month-end and year-end closing processes, including journal entries and reconciliations.
Assist in the preparation of financial statements and management reports.
Maintain accurate and organised financial records.
Bank Reconciliation:
Perform daily bank reconciliations and ensure accuracy of cash balances.
Investigate and resolve discrepancies between bank statements and company records.
Expense Management:
Review and process employee expense reports, ensuring compliance with company policies.
Assist in tracking and analyzing company expenses to identify cost-saving opportunities.
Data Analysis:
Assist in the analysis of financial data to support decision-making processes.
Generate reports and provide insights on financial performance to management.
Compliance and Audit:
Ensure compliance with financial policies and procedures.Support internal and external audit processes by providing necessary documentation and information.
Administrative Support:
Provide general administrative support to the finance department as needed.
Assist in maintaining and updating financial databases and spreadsheets.
Training:The apprentice will attend college one day per week to work towards their AAT qualification.
In addition, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks. Training Outcome:There is potentially a permanent position available for the successful apprentice, on completion of the apprenticeship.Employer Description:Mantech UK is a leading provider of advanced manufacturing solutions, specialising in CNC routers, CO2 laser cutters, fiber lasers, and other cutting-edge machinery. Our commitment to excellence, innovation, and customer satisfaction drives our success in delivering high-quality products and services to our clients across various industries. As part of our team, you will play a crucial role in supporting the financial operations of our growing company.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Team working....Read more...
Be involved in the day to day running and management of the IT helpdesk
Provision and maintain managed services
Create and resolve IT support tickets for customers
Resolve 1st and 2nd line IT support requests
Resolve 1st line server related issues
Resolve issues on site if necessary
Maintain a high level of customer satisfaction
Perform maintenance tasks for servers and workstations remotely
Manage projects relating to experience
Provide IT support out of hours for project work
Working with teams to streamline processes for the business and to our customers
Aid future team members with our documentation as we process tasks/projects to maximise efficiencies
Strong financial acumen and be able to execute and deliver on sales & budgets
Administration tasks around back end office and help with lead generation
Ideally good knowledge of hardware and software
Experience with LAN/WAN networks is beneficial.
Some experience with Mac systems is beneficial.
Interest in new technology such as latest Graphics/CPU hardware.
Friendly and welcoming with excellent customer care ability.
Positive attitude
Ability to listen to feedback and problem solve
Driving license and car is preferrable
Training:Information Communications Technician Level 3 Apprenticeship Standard:
An apprenticeship includes regular training bi-monthly with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of
Employer Description:Founded in 1994, Axia Computer Systems Ltd. is a fast growing IT solutions organisation. Our services includes flexible IT support, professional IT project delivery and expert technical advice. We support small and medium-sized businesses throughout the UK. With flexible approach, we can act as a client’s IT department, or supplement an existing IT function.Working Hours :Monday - Friday, 9.00am - 5.30pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Technical Administrator Manchester
£35,000 - £37,000 Basic + Extensive Training + Long-Term Career Progression + Some International Travel and Stay Away + Annual Bonus + Discounts Package + Private Healthcare + Package + IMMEDIATE START Are you a technical administrator with knowledge of engineering or manufacturing, looking to work for a world leading company where you’ll receive training to become an industry expert? Thrive in a role where you’ll be coordinating with technicians, sales staff and customers on service contracts and agreements. This company is a world leading manufacturer of machinery used in a variety of processes and businesses across the globe. As technical administrator you’ll gain an unrivalled level of training and investment from a team and business who support long-term career progression.
This Technical Administrator Role Will Include:
* Technical administrator role - Including travel to customer sites and overnight stays. * Work with the sales team and support with service contract quotes and renewals. * Speak and liaise with customer face to face on service contracts and agreements - including negociations * Carry out admin work to monitor and oversee the process from quotation stage to payment on invoices. * Work with and coordinate with the engineering team for completion of service work. * Follow up with customers to ensure service work is completed to a high and satisfactory standard.
This Technical Administrator Will Have:
* A high level of administration skills and experience (including excel) * Experience / Understanding of engineering or manufacturing or similar * Knowledge of service agreements / maintenance contracts * A background in administration / coordination / projects / contracts / engineering or similar and willing to learn. * Live commutable to Manchester and willing to travel to customer sites Please apply or contact Sam Eastgate for immediate consideration
Keywords; technical administrator, contract coordinator, service agreements, service contracts, sales support, administrator, engineering, manufacturing, maintenance contracts, negotiation, coordinator, after sales, projects, contracts, Manchester, North West, Stretford, Eccles, Urmston.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted ....Read more...
Contracts Coordinator Manchester
£35,000 - £37,000 Basic + Extensive Training + Long-Term Career Progression + Some Travel and Stay Away + Annual Bonus + Discounts Package + Private Healthcare + Package + IMMEDIATE START Are you a contracts coordinator with knowledge of engineering or manufacturing, looking to work for a world leading company where you’ll receive training to become an industry expert? Thrive in a role where you’ll be liaising with technicians, sales staff and customers on service agreements. This company is a world leading manufacturer of machinery used in a variety of processes and businesses across the globe. As a contracts coordinator you’ll gain an unrivalled level of training and investment from a team and business who support long-term career progression.
This Contracts Coordinator Role Will Include:
* Contracts Coordinator role - Including travel to customer sites and overnight stays. * Work with the sales team and support with service agreement quotes and renewals. * Speak and liaise with customer face to face on service contracts and agreements - including negociations * Carry out admin work to monitor and oversee the process from quotation stage to payment on invoices. * Work with and coordinate with the engineering team for completion of service work. * Follow up with customers to ensure service work is completed to a high and satisfactory standard.
This Contracts Coordinator Will Have:
* Experience / Understanding of engineering or manufacturing or similar * Knowledge of service agreements / maintenance contracts * A high level of administration skills and experience (including excel) * A background in contracts / coordination / projects / service agreements / engineering or similar and willing to learn. * Live commutable to Manchester and willing to travel to customer sites Please apply or contact Sam Eastgate for immediate consideration
Keywords; contrats coordinator, contract coordinator, service agreements, service contracts, sales support, administrator, engineering, manufacturing, maintenance contracts, negotiation, coordinator, after sales, projects, contracts, Manchester, North West, Stretford, Eccles, Urmston.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom.
Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted ....Read more...
We are offering an advanced apprenticeship for a Technical Support Technician Level 3 with a keen focus on operations and process performance. You will spend time on site with the quality team, and you will also spend time at college, where you can meet other apprentices and learn more about the technical aspects of engineering.
You will learn how to:
Provide technical support and expertise to include performance and continuous improvement of process equipment
Contribute to the business by identifying possible opportunities for improving working practices, processes and/or procedures
Understand how to identify that the data and documentation being used is current and up to date
Understand the procedure to be used for making changes to issued documentation
Understand the requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes
Obtain, control and characterise materials used in a manufacturing environment by utilizing dimensional control techniques to be able to verify the material meets the customer specification
Implement quality control/assurance systems and procedures in a manufacturing environment
Check and calibrate control and test equipment used in an manufacturing environment
Training:Engineering Technician Level 3 Apprenticeship Standard:
Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship
The apprentice will be required to complete:
Work towards gaining a full Qualification
Employment Rights and Responsibilities
Skills, Knowledge, and Behaviours
Standard and End Point Assessment
Functional Skills in English, maths, and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role. Training Outcome:
Can lead to a position as a process lead, team leader, manager
Employer Description:A global leader in aluminium transformation, Constellium designs and manufactures innovative and high value-added aluminium products and components. From window frames to railcars, auto bodies and aircrafts, and from solar reflectors to perfume containers and beverage cans, aluminium products are used throughout daily life. Constellium serves a global customer base operating in markets as diverse as aerospace, automotive, construction, packaging, renewable energy and transportation.Working Hours :Monday - Friday, Shifts to be confirmedSkills: Communication skills,IT skills,Analytical skills,Logical,Team working....Read more...
This role is based in Telford, Shropshire. The main aim of this role is to learn and understand the HVAC industry with the aim of being able to support our Regional Sales Managers and customers with selections, design and quotes.
Understanding buildings and how they function
Handling customer and sales enquiries via email and phone
Supporting our Regional Sales Managers (RSMs) and assisting external customers
Helping to select and quote HVAC equipment based on customer needs
Reviewing technical drawings and specifications to develop cost-effective solutions
Analysing competitor quotes to create competitive offers
Following projects from start to finish, providing design and technical support along the way
Answering basic technical queries to assist RSMs and customers
Looking for ways to improve processes and reduce costs
Working closely with RSMs and customers to provide pricing and availability information
Training:
We lead the way in the innovation of product expansion and comprehensive training
Level 3 qualification in Building Services
Study with South City college Birmingham
Training Outcome:We see our apprentices as the future of our business. As a global company with operations in most major countries, the career opportunities are endless!
At Carrier, you will work in a place where you will connect with amazing people, you will feel your unique skills and perspectives will be truly valued, and we will support you as much as possible to bring out the best of you.Employer Description:We are Carrier, a global leader in advanced heating, air conditioning, and refrigeration technologies. From homes and offices to large commercial spaces, our solutions help create comfortable, efficient environments.
Our legacy is built on innovation. For decades, our teams have been at the forefront of developing cutting-edge systems that promote healthier indoor air and more sustainable operations. Our portfolio includes high-performance products like air conditioners, chillers, boilers, rooftop units, and refrigeration equipment.
Joining Carrier means being part of a supportive, forward-thinking community. Here, your ideas and skills are valued, and you’ll be empowered to grow, collaborate, and make a meaningful impact.Working Hours :Monday to Friday in the workplace, with one day per week in college attending Bordesley Green Campus (B9 5NA). Exact working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Respond to customer enquiries, promoting suitable DHL services and securing bookings.
Promote cross-selling and upselling in line with DHL's product portfolio.
Aim for first-time resolution to reduce repeat contact and improve customer satisfaction.
Handle tracking requests efficiently to reduce unnecessary trace files.
Address objections professionally to retain customer trust and avoid complaints.
Identify and pass on sales opportunities for long-term business.
Accurately capture and validate booking data.
Perform service checks and advise customers of restrictions or requirements.
Promote DHL services and automated tools.
Provide and amend price/transit quotations as requested.
Increase enquiry-to-booking conversion rates.
Manage track and trace requests, ensuring thorough documentation for investigations.
Training:
Initial 6-week training period at your work placement.
Ongoing training and development provided throughout the apprenticeship.
Training Outcome:Upon successful completion of the apprenticeship, you can expect opportunities for career progression within DHL and the wider logistics and customer service industry, including:
Customer Service Advisor – taking on more responsibility and handling complex customer queries.
Team Leader or Supervisor – leading a customer service team and supporting their development.
Specialist Roles – such as Sales Support, Operations Coordinator, or Claims Handler.
Further Apprenticeships or Qualifications – including Level 3 Customer Service Specialist or Leadership & Management qualifications.
Long-term Career Growth – with potential to progress into roles across departments such as sales, operations, or account management within DHL or similar organisations.
Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Monday to Friday, 8.00am to 7.00pm, shifts scheduled between these hours.Skills: Communication skills,Customer care skills....Read more...
JOB PURPOSE
To support the IT Operations teams in all aspects of relevant service delivery.
To assist in maintaining a high standard of customer service to the South Devon Health Community.
To support the IT Operations teams in the day-to-day running and delivery of services provided by the department.
PRIMARY DUTIES AND AREAS OF RESPONSIBILITY
Ensure appropriate and accurate documentation is recorded relevant to the role.
Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates.
Participate in monitoring IT Service Desk requests.
Dealing with telephone calls and enquiries efficiently in a polite and professional manner.
Prioritise own workload to meet deadlines.
Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service.
With the support of the line manager, identify own learning requirements and maintain effective skills to carry out the role.
Attend review meetings with the line manager and mentor.
Assist in monitoring health and safety in the working environment and report any concerns to senior staff.
Maintain confidentiality.
Always adhere to the Trust’s and department’s policies and procedures. Attend college as the programme outlines.
Training:
Six hours per week of study / training with South Devon College.
Training Outcome:
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS.
Employer Description:We provide the Single Point of Access to a wide range of NHS services for children, young people and families in Devon & Torbay - these are interesting and meaningful roles.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You will gain hands-on experience across a range of business functions and will be supported in developing the knowledge, skills, and behaviours required to successfully complete your Level 3 Business Administration Apprenticeship.
Key Responsibilities
Support the creation and maintenance of internal documentation, reports, and correspondence
Assist in processing customer enquiries, customer orders, supplier invoices, and purchase orders
Update databases, maintain records, and ensure confidentiality of sensitive information
Communicate with clients, suppliers, and stakeholders via phone, email, and in person
Organise meetings, produce agendas
Contribute to planning internal projects and events
Learn to use business IT systems (Microsoft Office and ERP platforms)
Undertake a business improvement project as part of your apprenticeship
Support social media and marketing tasks in line with business needs
Liaise with colleagues across departments to support the smooth running of the business
Training:Level 3 Business Administration standard.
This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college. The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly.Training Outcome:This is a fantastic opening to gain permanent employment in a varied and ever expanding industry. Dormor Machine & Engineering, has an enviable reputation for well trained, high quality staff and this is a career opportunity not to be missed.Employer Description:Dormor Machine & Engineering is a leading sub-contract precision engineering company based in Teesside. We specialise in complex CNC machining, component assembly, and R&D services for sectors including defence, nuclear, and renewable energy. With ongoing investments in advanced technology and a commitment to innovation and sustainability, we are proud to support our clients with high-quality engineering solutions.Working Hours :Days and shifts are to confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
As the perfect candidate, you will be conscientious, take pride in your performance, and will show strong attention to detail. In return, we will provide ongoing training and development to help you keep your career pushing forward in an environment where every opinion really counts!
Managing and building technical part specifications and supporting data
Product & component sourcing from our current supplier base and beyond based on customer requirements such as target prices, production dates & part specification
Assisting with Custom Part design and production; creation of drawings & CAD files, working with suppliers to cost tooling and parts, producing 3D prints for prototypes
Technical Support; Assisting the sales team with customer support around product selection and supplier capability
Involved with technical content creation for the website and blogs
Supporting Technical Tickets; Building packs of data sheets, drawings, environmental compliance docs etc. from manufacturers for customer submission
Supporting the new part introduction process as necessary
Assisting the team with product resource projects as necessary
Training:We typically work on a 1 day a week release for study and to attend college. Product Design and Development Engineer (degree). https://www.instituteforapprenticeships.org/apprenticeship-standards/st0027-v1-1Training Outcome:Progression to Full Time employment.Employer Description:We are a distributor of plastics, rubber and metal components and fasteners, with thousands of customers & suppliers. We currently have 30,000 products on our website. A large part of our continued growth is built from our Technical team custom solutions, where we work with our customers to design and produce unique parts. We are a team of 40people based across our 2 sites in Maidstone and Ringwood. We have been recognized in the Top 50 growth companies within Kent for the last 2 years running.Working Hours :Monday to Thursday 08:30 - 17:30, Friday 08:30 - 15:30.Skills: Analytical skills,Attention to detail,Communication skills,Initiative,IT skills,Patience,Problem solving skills,Team working....Read more...
To efficiently process all duties expected of a Pension Administrator
Understand pension auto-enrolment legislation and requirements to support client written and telephone enquiries accurately, and process pension data accordingly
Able to review and understand client data provided in Excel
Producing and cross-checking pension contribution schedules within agreed timeframes
Maintaining records using NFP software
Ensure that client files are kept accurate and up to date
Ensure that all client history (at both the employer and employee levels) is fully documented
Working with the Pensions Regulator – online / telephone and email
Completing, issuing and recording statutory documentation in line with pension legislation
Working with a variety of pension providers/insurance companies - online / telephone and email
Answering employer/employee queries via telephone or email
Work with colleagues on routine outstanding work, ensuring clients are aware and understand requirements/consequences
Support the day-to-day workloads of the team, including inbox enquiries
Manage own allocated workload, taking on additional tasks during quiet periods
Report client dissatisfaction to the Team Lead and the Head of Customer Service accordingly
To develop, understand and work with clients under all systems and services within the Pension Team
To book client/employee calls with the Consultants/Wealth Management Team as required
Training:The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:NFP, an Aon Company, is a people and insurance risk management business that creates local and international sustainable solutions for organisations and employees.Working Hours :Monday - Friday.Skills: Communication skills,Organisation skills,Customer care skills....Read more...
Sales Engineer – Electromechanical
Are you a Sales Engineer with experience in electromechanical systems, looking for your next opportunity? Our client specialises in cutting-edge electromechanical machinery and offers the chance to work with innovative technologies.
Responsibilities of the Sales Engineer – Electromechanical role in Peterborough:
Build and nurture strong business relationships
Prioritise customer satisfaction and deliver outstanding service
Collaborate closely with key clients to provide world-class support
Manage customer enquiries and develop tailored technical solutions
Prepare and submit detailed technical quotations
Assist the external Sales Team with technical expertise
Key requirements for the Sales Engineer – Electromechanical role in Peterborough:
Strong background in Electrical Engineering (essential)
Bachelor's degree in a relevant field or equivalent experience (preferred)
Experience in inside sales or customer service
Proficiency in Microsoft Office (Word, Excel, PowerPoint)
Experience with SAP and CRM systems (advantageous)
To apply for this Sales Engineer – Electromechanical job in Stamford, please email NDrain@redlinegroup.Com or call Nick on 01582878828/ 07487756328....Read more...
Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
....Read more...
This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will improve your industry knowledge and gain extensive knowledge of the warehousing industry.
Energising and pioneering, this is also an environment that keeps you motivated. You’ll be joining a genuinely diverse, talented team that’s passionate about being there for customers, and for each other. The many other highlights include industry-leading talent development initiatives and competitive benefits.
Key responsibilities of the Warehouse Administrator Apprentice:
Planning & Scheduling:
Support daily warehouse scheduling, ensuring efficient flow of goods and alignment with operational priorities
Assist in allocating resources and space based on incoming and outgoing volumes
Inbound & Outbound Documentation:
Verify the accuracy and completeness of shipping and receiving paperworkPrepare documentation required for customs clearance, internal systems, and customer visibility
Maintain a clear audit trail of all documents
Freight Coordination & Tracking:
Track incoming containers and liaise with carriers, freight forwarders, and internal stakeholders to ensure timely delivery
Support escalation processes for delayed shipments or discrepancies
Systems & Data Entry:
Accurately input and update shipment and inventory data into warehouse management systems (WMS)
Assist the Customer Service and Yard Operations teams by ensuring timely and accurate data availability
Stock & Inventory Control:
Support regular stock counts, cycle checks, and variance investigationsAssist with reporting stock discrepancies and recommending corrective actions
Health & Safety Awareness:
Understand and adhere to warehouse safety procedures and site rules
Assist with maintaining a clean, organised, and compliant workspace
Continuous Improvement:
Participate in team huddles and process reviews to identify improvement opportunities
Support Lean or 5S initiatives where applicable
Stakeholder Communication:
Liaise professionally with internal teams (warehouse operatives, transport, customer service) and external partners (carriers, suppliers)
Support customer-focused problem solving and resolution
Training:Level 3 Supply Chain Practitioner Apprenticeship Standard qualification, which includes:
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.Training Outcome:
A role in a successful, dynamic company
Be a part of a strong team of performance driven colleagues
Great future career prospects for advancement
A professional working environment
Employer Description:An integrated logistics company working in 130 countries and founded in 1904. Maersk's business activities include shipping, port operation, supply chain management and warehousing. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.
At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, & your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.Working Hours :Monday - Friday, 9.00am to 5.00pm. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Are you a customer service professional with a passion for premium products and a keen eye for detail? Do you thrive in a fast-paced environment where customer satisfaction is key?At In Style Sofas, we take pride in crafting made-to-measure sofas and chairs, predominantly made in Scotland by skilled artisans with decades of experience. As a Customer Service & General Administration Manager, you'll be the first point of contact for our valued customers-ensuring smooth operations, resolving inquiries, and maintaining our exceptional standards.For years, our master craftsmen have been creating furniture of distinction, using skills perfected over generations. Our customers trust us not just for the quality of our sofas but for the seamless experience we provide from enquiry to delivery.That's where you come in. We're looking for a customer-focused, organised, and proactive individual to oversee customer service and general administration while supporting our sales and delivery teams. If you have experience in showroom-based sales environments such as car dealerships, electronics, home furnishings, or other premium retail sectors, you'll be a perfect fit!We want someone who:
Thrives in a customer-facing role - whether that's from furniture, home interiors, car showrooms, or high-end electronics retail.Understands premium customer service - resolving inquiries, processing finance agreements, and ensuring a seamless customer journey.Has strong administrative and organisational skills - managing staff attendance, arranging deliveries, recording sales, and reporting performance.Enjoys problem-solving and multitasking - ensuring customers receive accurate information and their needs are met efficiently.
Who We're Looking For...
Experience in a showroom sales, customer service, or retail management role (home furnishings, car sales, or premium retail preferred).Excellent communication skills - in-person, phone, and email.Strong proficiency in Microsoft Excel and other administrative tools.Ability to build strong customer relationships and work with a customer-first attitude.Resilience and patience when dealing with challenges.A team player who can support colleagues and contribute to a positive working environment.
Preferred:
Experience in a furniture retail setting and staff management experience.
Perks & Benefits:
Weekends off (Hours Monday to Friday, 10 AM - 6 PM)Friendly, supportive team environmentStaff discountsFree on-site parkingPension plans
If you're a passionate customer service professional with experience in showroom sales, home furnishings, car dealerships, or similar retail environments, we'd love to hear from you!Apply today and help us continue delivering craftsmanship and exceptional service to our customers.....Read more...
Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work
Monitoring and updating the service desk ticket system
Diagnosing issues and performing first time fixes where possible
Managing fixes and repairs/replacements for faulty IT equipment
Advising customers appropriately and communicating regularly regarding open tickets
Working with 2nd and 3rd line support teams to deliver support to customers
Setup and installation of new equipment – desktops, laptops, printers, servers, networking, etc.
Administration of Active Directory, Exchange, Microsoft365
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:SupportDesk UK is a dedicated Information and Communications Technology (ICT) support company based near Manchester Airport. It was established to support the increasing client base of its sister company NAS UK Ltd.Working Hours :Monday to Friday
8:30am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Desire to learn new skills....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
GC Administration Supervisor
Note: This position will support the South Atlantic and Gulf Coast Regions within our Eastern Division.
GENERAL PURPOSE OF THE JOB:
Responsible for supervising and coordinating all General Contracting project administration staff in addition to project administration duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervises Project Administrators
Responsibilities of Project Administration
Possess a thorough understanding of all interfacing departments such as Field, Credit, Accounting, Finance, etc.
Process commission adjustments and chargebacks
Assist Business Operations Support Manager in open credit disputes with the finance team
Questions regarding billings, disputes, bonds, insurance, customer submittals, material issues, material releases, customer specific documents that are unfamiliar, commissions
Communicate changes in administrator roles to appropriate internal and external personnel (i.e. sales reps, CM's, division managers, regional managers etc.)
Readsoft, Invoice Cancelation, and PO Review/Release approval
Responsible for interviewing, hiring, training, performance appraising, reward and discipline of employees
Coordinate work with key Project/Construction Managers, Tech Supervisors, Customers, Management, Sales Reps and Resource Management
Conflict resolution with Sales Reps, CM's, Division Managers and Internal personnel from other internal areas
Assist Business Operations Support Manager with audits
Assist Business Operations Support Manager with month end reporting
Monitor, review and resolve Daily, weekly and monthly reporting
Review and approve timesheets and vacation schedules
Perform reviews and PEPs for direct reports
Special projects as needed
EDUCATION:
Associates degree or equivalent from two-year college or technical school
EXPERIENCE:
Two to four years related experience and/or training
OTHER SKILLS AND ABILITIES:
General Contracting/Construction background preferred
Federal Contracting including Government, State and Local
Ability to look for ways to achieve greater efficiency in process and procedure
Must demonstrate independent thinking and decision making skills
Must be customer focused with strong written and verbal communication
Strong interpersonal skills with the ability to make group presentations
Intermediate understanding of basic accounting principles
Knowledge of Sarbanes-Oxley (compliance regulations for publicly traded companies)
Knowledge of State Prevailing Wage
Knowledge of David Bacon and SCA wages
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
As a Quality Assurance Apprentice, you will learn a range of skills from a variety of tasks, developing skills and knowledge that will be useful to any future career! You will not only develop strong technical and legal compliance knowledge, but you will develop strong soft skills, such as communication from working with people across the business, from Stores to Assembly to Sales.
Your daily duties will include:
Promotion of ‘Total Quality’ ethos and quality improvements within all aspects of the business
Acting as the voice of the customer to ensure process owners are responsible for their quality performance
Implement actions that reduce the impact of poor quality
Support all departments re-continuous development
Investigation of internal manufacturing/assembly non-conformances using 8D
Facilitation of daily non-conformance review meetings
Resolution of customer complaints
Supplier approvals/auditing/support including supplier visits as required
Consideration of deviations and issuing of concessions
Assessment of measurement systems (Gauge R&R)
Component failure investigations including measurements
Creation, coordination and review of inspection reports
Support of the organisation’s IMS ISO 9001/14001 and 45001 certifications
Internal auditing of IMS
Support the management of departmental objectives to support business goals
Proactively improve internal systems through enterprise change management
Any other reasonable and relevant duties as requested by the Quality Systems Lead
Training:You will undertake a Level 4 Quality Practitioner Apprenticeship with an Ofsted rated Outstanding training provider, CSR Scientific Training, which will include:
Fully recognised apprenticeship qualification - Level 4 Quality Practitioner
On-the-job competency training
Monthly online lectures
A continuous improvement project
This apprenticeship is professionally recognised by the Chartered Quality Institute (CQI) and successful completion of this programme provides opportunity for Practitioner registration with the CQI. CSR are an approved provider and when you enrol onto this apprenticeship, you are entitled to 50% discount off Student membership for the first 2 years with the CQI.Training Outcome:Following the Level 4 the apprentice would progress to a Junior QA Engineer. With further experience the role develops into a QA Engineer.Employer Description:At CarnuadMetalbox Engineering (CMbE), we design, develop and manufacture high-performance metal forming and finishing machinery to produce beverage, food and aerosol cans.
We supply precision-engineered canmaking machinery to a global market. All manufactured at our headquarters in Shipley & Leeds!
We are a global business and one of the leading Canmaking machinery manufacturers worldwide. We have over 4,500 operational machines worldwide, over 90 years of experience and have won 4 Queens awards!
Our Quality Assurance Engineers are crucial for ensuring our machines remain the best in class, by ensuring compliance to company processes and whilst maintaining compliance with existing Quality, Health and Safety and Environmental certifications. Quality assurance is key for driving continuous improvement.Working Hours :37.5 hours per week on a flexible basis although you must be at work during the following core times:
Monday to Thursday 09:30 to 12:00 and 14:00 to 15:00
Friday 09:30 to 13:00
Breaks - Daily 1 X 30-minute unpaid break (minimum)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You will also receive full training and support to develop the core knowledge, skills, and behaviours required of a Business Administrator, in line with your apprenticeship programme.
EPA Coordination & Scheduling
Support the scheduling and coordination of End-Point Assessments with employers, apprentices, and assessors
Confirm and record EPA booking information and assessment logistics using MBKB’s EPA management systems
Maintain clear, up-to-date calendars and internal communications
Administrative Support
Accurately update apprentice records on relevant platforms (e.g., ACE360, internal CRM)
Produce documentation including confirmation emails, assessment results, and feedback forms
Assist in managing digital files and supporting evidence in line with GDPR and MBKB’s quality standards
Compliance & Reporting
Support internal audits by ensuring documentation and records meet ESFA and Skills England standards
Help monitor apprentices’ progress in EPA
Assist in generating reports for performance tracking and quality assurance
Customer Service
Act as a first point of contact for EPA-related queries from employers, learners, and tutors
Deliver professional, timely, and supportive responses to all stakeholders
Gather feedback post-EPA to support MBKB’s continuous improvement culture
Learning & Development
Engage fully with your apprenticeship and MBKB’s internal development programme
Attend training workshops and complete required portfolio tasks and assessments
Shadow other departments to broaden your understanding of MBKB’s full apprenticeship offer
Training:A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18 months including endpoint assessment) topics covered include:
The Organisation
Value of their skills
Stakeholders
Relevant regulation
Policies
Business Fundamentals
Processes
External environmental factors
IT
Record and document production
Decision making
Interpersonal Skills
Communications
Quality
Planning and Organisation
Project management
You may need to complete Level 2 maths and English Functional skills (if you cannot evidence prior grades)Training Outcome:
Full time role
Employer Description:MBKB is a leading training and assessment provider specialising in professional apprenticeships across Business, Finance, HR, and Leadership. Renowned for our personal approach, high-quality delivery, and expert team, we provide exceptional learning experiences for both apprentices and employers. We are now looking to expand our support team by welcoming an enthusiastic and detail-driven EPA Administrator Apprentice to help deliver smooth and compliant end-point assessment experiences.Working Hours :Monday to Friday
9am- 5pm
Remote workingSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
