This is an exciting career opportunity in an international, challenging business setting known for diversity and high paced environment. You will improve your industry knowledge and gain extensive knowledge of the warehousing industry.
Energising and pioneering, this is also an environment that keeps you motivated. You’ll be joining a genuinely diverse, talented team that’s passionate about being there for customers, and for each other. The many other highlights include industry-leading talent development initiatives and competitive benefits.
Key responsibilities of the Warehouse Administrator Apprentice:
Planning & Scheduling:
Support daily warehouse scheduling, ensuring efficient flow of goods and alignment with operational priorities
Assist in allocating resources and space based on incoming and outgoing volumes
Inbound & Outbound Documentation:
Verify the accuracy and completeness of shipping and receiving paperworkPrepare documentation required for customs clearance, internal systems, and customer visibility
Maintain a clear audit trail of all documents
Freight Coordination & Tracking:
Track incoming containers and liaise with carriers, freight forwarders, and internal stakeholders to ensure timely delivery
Support escalation processes for delayed shipments or discrepancies
Systems & Data Entry:
Accurately input and update shipment and inventory data into warehouse management systems (WMS)
Assist the Customer Service and Yard Operations teams by ensuring timely and accurate data availability
Stock & Inventory Control:
Support regular stock counts, cycle checks, and variance investigationsAssist with reporting stock discrepancies and recommending corrective actions
Health & Safety Awareness:
Understand and adhere to warehouse safety procedures and site rules
Assist with maintaining a clean, organised, and compliant workspace
Continuous Improvement:
Participate in team huddles and process reviews to identify improvement opportunities
Support Lean or 5S initiatives where applicable
Stakeholder Communication:
Liaise professionally with internal teams (warehouse operatives, transport, customer service) and external partners (carriers, suppliers)
Support customer-focused problem solving and resolution
Training:Level 3 Supply Chain Practitioner Apprenticeship Standard qualification, which includes:
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.Training Outcome:
A role in a successful, dynamic company
Be a part of a strong team of performance driven colleagues
Great future career prospects for advancement
A professional working environment
Employer Description:An integrated logistics company working in 130 countries and founded in 1904. Maersk's business activities include shipping, port operation, supply chain management and warehousing. At Maersk, our strategic vision is to become the Global Integrator, offering truly integrated logistics solutions that connect, protect and simplify our customers’ supply chains.
At Maersk, we are on a revolutionary journey to simplify global trade, which will give us the chance to offer a major impact on the world economy, & your career. At Maersk we want to be a true integrator of container logistics connecting and simplifying our customers’ supply chain through global end-to-end solutions. We count on our diverse people to make it happen. We are proud of our diversity and see it as a genuine source of strength for building high performing teams. By Joining Maersk, you will become part of the global family of the company that moves 20% of global trade everyday all the way, where one of our core values is Our Employees. It goes without saying that we value diversity: we thrive on the diversity of our talent in all its forms, and we see it as a strength in building high-performance teams across brands, cultures, and locations.Working Hours :Monday - Friday, 9.00am to 5.00pm. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Are you a customer service professional with a passion for premium products and a keen eye for detail? Do you thrive in a fast-paced environment where customer satisfaction is key?At In Style Sofas, we take pride in crafting made-to-measure sofas and chairs, predominantly made in Scotland by skilled artisans with decades of experience. As a Customer Service & General Administration Manager, you'll be the first point of contact for our valued customers-ensuring smooth operations, resolving inquiries, and maintaining our exceptional standards.For years, our master craftsmen have been creating furniture of distinction, using skills perfected over generations. Our customers trust us not just for the quality of our sofas but for the seamless experience we provide from enquiry to delivery.That's where you come in. We're looking for a customer-focused, organised, and proactive individual to oversee customer service and general administration while supporting our sales and delivery teams. If you have experience in showroom-based sales environments such as car dealerships, electronics, home furnishings, or other premium retail sectors, you'll be a perfect fit!We want someone who:
Thrives in a customer-facing role - whether that's from furniture, home interiors, car showrooms, or high-end electronics retail.Understands premium customer service - resolving inquiries, processing finance agreements, and ensuring a seamless customer journey.Has strong administrative and organisational skills - managing staff attendance, arranging deliveries, recording sales, and reporting performance.Enjoys problem-solving and multitasking - ensuring customers receive accurate information and their needs are met efficiently.
Who We're Looking For...
Experience in a showroom sales, customer service, or retail management role (home furnishings, car sales, or premium retail preferred).Excellent communication skills - in-person, phone, and email.Strong proficiency in Microsoft Excel and other administrative tools.Ability to build strong customer relationships and work with a customer-first attitude.Resilience and patience when dealing with challenges.A team player who can support colleagues and contribute to a positive working environment.
Preferred:
Experience in a furniture retail setting and staff management experience.
Perks & Benefits:
Weekends off (Hours Monday to Friday, 10 AM - 6 PM)Friendly, supportive team environmentStaff discountsFree on-site parkingPension plans
If you're a passionate customer service professional with experience in showroom sales, home furnishings, car dealerships, or similar retail environments, we'd love to hear from you!Apply today and help us continue delivering craftsmanship and exceptional service to our customers.....Read more...
Delivering outstanding service and technical support, both remotely and onsite, to our large base of contract customers, from a variety of business sectors, and including some project work
Monitoring and updating the service desk ticket system
Diagnosing issues and performing first time fixes where possible
Managing fixes and repairs/replacements for faulty IT equipment
Advising customers appropriately and communicating regularly regarding open tickets
Working with 2nd and 3rd line support teams to deliver support to customers
Setup and installation of new equipment – desktops, laptops, printers, servers, networking, etc.
Administration of Active Directory, Exchange, Microsoft365
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:SupportDesk UK is a dedicated Information and Communications Technology (ICT) support company based near Manchester Airport. It was established to support the increasing client base of its sister company NAS UK Ltd.Working Hours :Monday to Friday
8:30am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Desire to learn new skills....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc.
Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
GC Administration Supervisor
Note: This position will support the South Atlantic and Gulf Coast Regions within our Eastern Division.
GENERAL PURPOSE OF THE JOB:
Responsible for supervising and coordinating all General Contracting project administration staff in addition to project administration duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Supervises Project Administrators
Responsibilities of Project Administration
Possess a thorough understanding of all interfacing departments such as Field, Credit, Accounting, Finance, etc.
Process commission adjustments and chargebacks
Assist Business Operations Support Manager in open credit disputes with the finance team
Questions regarding billings, disputes, bonds, insurance, customer submittals, material issues, material releases, customer specific documents that are unfamiliar, commissions
Communicate changes in administrator roles to appropriate internal and external personnel (i.e. sales reps, CM's, division managers, regional managers etc.)
Readsoft, Invoice Cancelation, and PO Review/Release approval
Responsible for interviewing, hiring, training, performance appraising, reward and discipline of employees
Coordinate work with key Project/Construction Managers, Tech Supervisors, Customers, Management, Sales Reps and Resource Management
Conflict resolution with Sales Reps, CM's, Division Managers and Internal personnel from other internal areas
Assist Business Operations Support Manager with audits
Assist Business Operations Support Manager with month end reporting
Monitor, review and resolve Daily, weekly and monthly reporting
Review and approve timesheets and vacation schedules
Perform reviews and PEPs for direct reports
Special projects as needed
EDUCATION:
Associates degree or equivalent from two-year college or technical school
EXPERIENCE:
Two to four years related experience and/or training
OTHER SKILLS AND ABILITIES:
General Contracting/Construction background preferred
Federal Contracting including Government, State and Local
Ability to look for ways to achieve greater efficiency in process and procedure
Must demonstrate independent thinking and decision making skills
Must be customer focused with strong written and verbal communication
Strong interpersonal skills with the ability to make group presentations
Intermediate understanding of basic accounting principles
Knowledge of Sarbanes-Oxley (compliance regulations for publicly traded companies)
Knowledge of State Prevailing Wage
Knowledge of David Bacon and SCA wages
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
As a Quality Assurance Apprentice, you will learn a range of skills from a variety of tasks, developing skills and knowledge that will be useful to any future career! You will not only develop strong technical and legal compliance knowledge, but you will develop strong soft skills, such as communication from working with people across the business, from Stores to Assembly to Sales.
Your daily duties will include:
Promotion of ‘Total Quality’ ethos and quality improvements within all aspects of the business
Acting as the voice of the customer to ensure process owners are responsible for their quality performance
Implement actions that reduce the impact of poor quality
Support all departments re-continuous development
Investigation of internal manufacturing/assembly non-conformances using 8D
Facilitation of daily non-conformance review meetings
Resolution of customer complaints
Supplier approvals/auditing/support including supplier visits as required
Consideration of deviations and issuing of concessions
Assessment of measurement systems (Gauge R&R)
Component failure investigations including measurements
Creation, coordination and review of inspection reports
Support of the organisation’s IMS ISO 9001/14001 and 45001 certifications
Internal auditing of IMS
Support the management of departmental objectives to support business goals
Proactively improve internal systems through enterprise change management
Any other reasonable and relevant duties as requested by the Quality Systems Lead
Training:You will undertake a Level 4 Quality Practitioner Apprenticeship with an Ofsted rated Outstanding training provider, CSR Scientific Training, which will include:
Fully recognised apprenticeship qualification - Level 4 Quality Practitioner
On-the-job competency training
Monthly online lectures
A continuous improvement project
This apprenticeship is professionally recognised by the Chartered Quality Institute (CQI) and successful completion of this programme provides opportunity for Practitioner registration with the CQI. CSR are an approved provider and when you enrol onto this apprenticeship, you are entitled to 50% discount off Student membership for the first 2 years with the CQI.Training Outcome:Following the Level 4 the apprentice would progress to a Junior QA Engineer. With further experience the role develops into a QA Engineer.Employer Description:At CarnuadMetalbox Engineering (CMbE), we design, develop and manufacture high-performance metal forming and finishing machinery to produce beverage, food and aerosol cans.
We supply precision-engineered canmaking machinery to a global market. All manufactured at our headquarters in Shipley & Leeds!
We are a global business and one of the leading Canmaking machinery manufacturers worldwide. We have over 4,500 operational machines worldwide, over 90 years of experience and have won 4 Queens awards!
Our Quality Assurance Engineers are crucial for ensuring our machines remain the best in class, by ensuring compliance to company processes and whilst maintaining compliance with existing Quality, Health and Safety and Environmental certifications. Quality assurance is key for driving continuous improvement.Working Hours :37.5 hours per week on a flexible basis although you must be at work during the following core times:
Monday to Thursday 09:30 to 12:00 and 14:00 to 15:00
Friday 09:30 to 13:00
Breaks - Daily 1 X 30-minute unpaid break (minimum)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You will also receive full training and support to develop the core knowledge, skills, and behaviours required of a Business Administrator, in line with your apprenticeship programme.
EPA Coordination & Scheduling
Support the scheduling and coordination of End-Point Assessments with employers, apprentices, and assessors
Confirm and record EPA booking information and assessment logistics using MBKB’s EPA management systems
Maintain clear, up-to-date calendars and internal communications
Administrative Support
Accurately update apprentice records on relevant platforms (e.g., ACE360, internal CRM)
Produce documentation including confirmation emails, assessment results, and feedback forms
Assist in managing digital files and supporting evidence in line with GDPR and MBKB’s quality standards
Compliance & Reporting
Support internal audits by ensuring documentation and records meet ESFA and Skills England standards
Help monitor apprentices’ progress in EPA
Assist in generating reports for performance tracking and quality assurance
Customer Service
Act as a first point of contact for EPA-related queries from employers, learners, and tutors
Deliver professional, timely, and supportive responses to all stakeholders
Gather feedback post-EPA to support MBKB’s continuous improvement culture
Learning & Development
Engage fully with your apprenticeship and MBKB’s internal development programme
Attend training workshops and complete required portfolio tasks and assessments
Shadow other departments to broaden your understanding of MBKB’s full apprenticeship offer
Training:A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (18 months including endpoint assessment) topics covered include:
The Organisation
Value of their skills
Stakeholders
Relevant regulation
Policies
Business Fundamentals
Processes
External environmental factors
IT
Record and document production
Decision making
Interpersonal Skills
Communications
Quality
Planning and Organisation
Project management
You may need to complete Level 2 maths and English Functional skills (if you cannot evidence prior grades)Training Outcome:
Full time role
Employer Description:MBKB is a leading training and assessment provider specialising in professional apprenticeships across Business, Finance, HR, and Leadership. Renowned for our personal approach, high-quality delivery, and expert team, we provide exceptional learning experiences for both apprentices and employers. We are now looking to expand our support team by welcoming an enthusiastic and detail-driven EPA Administrator Apprentice to help deliver smooth and compliant end-point assessment experiences.Working Hours :Monday to Friday
9am- 5pm
Remote workingSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
Sales Operations ExecutiveLocation: Wilmslow, Cheshire (Hybrid)Working Hours: 8:30 am – 5:00 pm
We are Citation. We are far from your average service provider. Our colleagues bring their brilliant selves to work every day and we create an environment where they can shine. We have been proudly delivering valuable HR and Health and Safety services to SMEs across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleagues’ and clients’ experience by employing brilliant people who are experts at what they do and smile whilst they are doing it.
The Citation Group is looking for a detail-oriented and proactive Sales Operations Executive to join our fast-paced and growing Contact Centre team. This is a fantastic opportunity to play a key role in supporting our internal finance operations as we continue our exciting international growth journey.
We’re looking for someone with excellent organisational skills and a collaborative approach to working across teams. If you thrive in a dynamic environment and enjoy being part of a business that makes a real impact, we’d love to hear from you.
The role:• Review recorded customer calls to assess the quality of appointments booked, ensuring they meet business standards and criteria.• Share selected call recordings with colleagues to support training, feedback, and continuous improvement initiatives.• Manage the administration and allocation of inbound leads to the appropriate teams or individuals.• Answer inbound customer calls, providing a professional and helpful first point of contact.• Handle appointment cancellations efficiently, updating systems and communicating changes as needed.
Requirements:About you:• Confident and proactive, with a positive, can-do attitude.• Quick to pick up the phone and handle challenges head-on.• Strong listener with great attention to detail.• Eager to learn and excel.• Sales or contact centre background is a bonus.• Organised, reliable, and comfortable with admin tasks.• Understands the value of great customer service.• A team player who communicates clearly and works well with others.
Why join us?If you're looking for your next opportunity to grow, have an eye for detail, and enjoy being the person who keeps things on track behind the scenes – this could be the perfect role for you!
As our new Call Quality & Support Administrator, you'll join a vibrant, fast-paced team that values collaboration, energy, and great conversations. In this role, you'll help ensure our appointments meet high standards, support lead management, and keep daily operations running smoothly.
In return, you’ll get full training, ongoing support, and access to great benefits as part of the Citation Group. Whether you're taking your first step into a quality or admin role, or building on experience in a sales or customer service environment, this is a brilliant place to learn, grow, and make a real impact.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.
Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
We’re looking for an Apprentice Finance Assistant, to join our established team, where you’ll gain hands on experience in all activities involved in running a public sector finance department.
All whilst studying to achieve the Level 2 AAT qualification.
As an Apprentice Finance Assistant, you’ll support on activities:
Entering of approved purchase orders and creation of invoices onto the Access accounting system
Matching purchase orders to invoices on the accounting system
Providing administrative support to the Finance team
Dealing with any financial and supplier enquiries and responding, as necessary
Assisting in purchase ledger administration that supports Arc activity
Create new supplier accounts and maintain existing account details within the purchase ledger
Create of Arc Construction Services Projects within the Access accounting system
Enter of approved purchase orders and creation of invoices onto the Access accounting system
Deal with any financial and supplier enquiries, responding, as necessary
Assist with other administrative duties relevant to the role, as directed including general support to Arc Partnership
You’ll also support your manager in cross functional projects, ensuring you help to develop and maintain relationships with internal clients and ensure work is delivered to a high standard. The role means you’ll need to adhere to, and uphold company policy and procedure, by providing advice and guidance to the wider business.
We’re looking for people who want to drive change and make a significant difference by contributing to the aims of our diverse and inclusive organisation.Training:
Please note this role is office based in Nottingham City Centre
As part of a wider team there's lots of opportunity to learn from others and really grow your knowledge quickly. We’ll support your formal Level 2 AAT qualification, which is delivered remotely, coupled with on job learning
This position offers excellent career progression opportunities
If you're keen to build a career in Finance and eager to build your knowledge of the built environment, we'd love to hear from you
Training Outcome:
This position offers excellent career progression opportunities, we’ll support your formal Level 2, AAT qualification, coupled with on job learning
As part of a wider team. Theres lots of opportunity to learn from others and really grow your knowledge quickly
Employer Description:Arc Partnership is a joint venture between Nottinghamshire County Council and SCAPE, formed in 2016 to support the council in creating an efficient, safe, and sustainable land and property portfolio.
We deliver multi-disciplinary services and consult, design, build, manage and maintain on behalf of the council and the communities and people it represents. We provide value for money, quality of output, and customer excellence to support regeneration and economic growth, for Nottinghamshire and beyond.Working Hours :Monday - Friday, 9.00am - 5.00pm
Evening and weekend working may be required on a very occasional basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Assist in the preparation and maintenance of material datasheets.
Support the management of International Material Data System (IMDS) entries.
Ensure compliance with REACH (Registration, Evaluation, Authorisation, and Restriction of Chemicals) regulations.
Monitor and report on Substances of Very High Concern (SVHC) in automotive materials.
Respond to customer inquiries received via email in a timely and professional manner.
Collaborate with internal teams to gather necessary information for compliance documentation to aid our sales team and business quotation
Stay updated on changes in automotive material compliance requirements and regulations
Reporting the weekly progress and maintaining the compliance database
Training:
Training will take place in work, once a week, online via the training provider
121 webinars with additional support to complete assignments
Training Outcome:
Once qualified, there are many options within Diodes. Either within the Quality department moving into different areas of quality
or moving into an Engineering role within other departments
Employer Description:Diodes Zetex Semiconductors are a leading global manufacturer
We design, develop, manufacture, and deliver high-quality semiconductor products to the world's leading companies.Working Hours :Monday to Friday - 8.15am - 4.30pm
45 minutes lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
As a Concierge, you'll enjoy making a difference to every person who walks through our centres, be it with your warm welcome or through selling them a membership to enhance their lifestyle. Our Concierge respond to enquiries, converting them into memberships. Concierges are often a customer's first port of call; you'll answer the phone, deal with transactions, handle any queries, and even go out into the community on outreach projects. From providing team support to the warmest of welcomes, your focus will be on ensuring our customer service level is always at the highest level.
What you’ll do:
Be the first point of call for customers
Answer incoming calls to the centre
Deal with transactions including setting up direct debits and cash handling
Handle membership enquiries, including selling memberships to customers
Deliver first-class customer service
Answer customer queries
Set up equipment
Be a key support to your team daily, from preparing studios, gyms, or sports halls for various activities to the general cleaning and upkeep of the centre
What your apprenticeship includes:
A mixture of face to face and online catch ups every 4 - 6 weeks to discuss feedback and progress
A mixture of on and off the job training, including workshops and webinars
Reviews every 12 weeks with your Line Manager and apprenticeship trainer
The chance to get Functional Skills in English and maths (if you don’t already have GCSE)
Centre Opening Hours (including events):
Monday to Friday, 06:30-22:00.Weekends, 08:00-18:00.
Early shifts start 30 minutes prior to building opening; Late shifts finish 30 minutes after building closes.
Hourly Rates:
Under 18 - £9.34
Over 18 - £13.85
Training Outcome:GLL prides itself on its internal Learning & Development and internal promotion levels, there is scope for the right candidates to move onto a Level 3 Leisure Duty Manager apprenticeship once they have completed their Level 2.Employer Description:Wavelengths Leisure Centre is located just a 5-minute walk from Deptford train station on the Lewisham and Greenwich border. Working in partnership with Lewisham Council, our 50 station gym also contains two fitness studios, plus a third studio on the first floor.Working Hours :40 hours a week, exact shifts to be confirmed - including early mornings, evenings and weekends.Skills: Communication skills,Customer care skills,Team working....Read more...
Duties1. To deliver customer service, and administrative support to customers in line with the service outline.2. To respond professionally and appropriately to all general enquires and correspondence.3. To accurately complete data input and maintain databases / college systems used in daily work to a high standard.4. Ensure that College standards are worked to and maintained (e.g. Customer Service Excellence).5. To work within the team to continuously improve all administrative and customer service processes within the college to ensure efficiency and high quality.6. To represent the college in a professional manner dealing with visitors and learners and assisting at college events where required.7. To implement elements of the College Communication strategy as coordinated by the Student & College Services Manager.8. To make regular purchasing arrangements and monitor and distribute stationery and consumables centrally for the college as directed by the Student and College Services Team Leader.9. Process incoming and outgoing post for the College.10. Be an active member of the Student & College Services Team, assisting and being assisted by, other team members at times of peak workload. Actively contribute to project teams as applicable. For example supporting other college areas at times of peak workload for example enrolment activities.11. Ensure continuous development and improvement of personal professional knowledge.12. Any other duties, of a similar level of responsibility, as may be required.Training:All training will take place in the workplace which is the Rochdale Campus, St Mary's Gate, Rochdale, OL12 6RYTraining Outcome:Potential for a permanent position in the student and college services team
Employer Description:Hopwood Hall College is situated on two campuses, Rochdale and Middleton, five miles apart to the North-East of Manchester. We have a wide range of student facilities and support networks across both sites.Working Hours :Monday to Friday - 8.30am - 4.30pm. Please note that the post holder may be required to work evenings and weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Support on front desk
Stripping and refurbing IT equipment
Repairing IT equipment
Remote support to customers
Helpdesk support to customers
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group. Training Outcome:Full time position with the company.Employer Description:CLS Repair Services Ltd was established in 2004 with one mission: to bring a reliable, high quality computer repair service to Chesterfield and surrounding areas. Our passion for excellence is what inspired us to open up our shop, and continues to drive us to this day. All our repairs are completed with meticulous detail.Working Hours :Monday to Friday 9.00am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
The apprentice will undertake a series of 3–6-month placements within UCL, being assigned to various teams across UCL's Information Services Division (ISD). Placements may include joining teams such as:
Service Desk
Technical Operations
Chief Information Security Office
Cloud Platforms
Over the period of their apprenticeship, ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible. Some examples of responsibilities are described below: Support Operations and Administration
Review the statement of work and ensure the deliverables are clear and precise, liaising with the requestor if more information is needed
Examine and analyse the available business process and business requirements documentation that relates to the proposed development and ensure it is adequate to deliver the statement of work
Contribute to and amend requirements either in the context of the waterfall methodology or the agile methodology, using technical expertise and best practice
IT Support, Networking Systems Management
Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff
To provide support for computer desktops, mobile devices, audio visual & multimedia equipment, printers, and other equipment used by academic staff, administrative staff and students
To develop the skills to support and develop the university’s core IT systems – networking, telephony, and other technologies
Use industry standard tools and techniques to support these activities – Jira, Miro, xurrent, ITIL
Messaging and Collaboration
Provide second and third line support and fulfil service requests relevant to UCL’s Office 365 applications and infrastructure
Create and review customer and operational documentation relating to the service
Deliver service improvement features for UCL’s Messaging & Collaboration service if desired. This will include gathering requirements, design, testing and implementation
Opportunity for scripting using PowerShell if desired
System Design Methodology and Customer Interaction
Work as part of a team understand network topology, VOIP and other systems and technologies within UCL
Develop an understanding of infrastructure technology and client tools to provide effect support and cover as determined by the team lead/manager
Liaise with customers to investigate and correct issues, receive and act upon feedback, discuss requirements, and report progress
Information Security
Answering tickets on information security related enquiries and routing more complex requests to more experienced team members
Involvement in security improvement work including writing guidance and installing network equipment
Business Knowledge and Training
To attend the offsite training and successfully complete the exams/projects required to complete the apprenticeship
To meet regularly with their Technical Skills Coach and ISD Apprenticeship line manager to review progress
As duties and responsibilities change, the job description will be reviewed and amended in consultation with the post holder
Develop training materials, presentations, screen shots, manuals etc.
Deliver training as necessary
Training:Programme: Digital Support Technician – Digital Applications Technician pathway
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeships/st0120-v1-1 Training Outcome:Successful candidates will be employed on a 3-year fixed term contract. Employer Description:UCL is a world-leading teaching and research university, often ranked in the top ten in the world with an annual turnover of well over £1 billion. Part of UCL’s vision is to take on the hardest global challenges.
The Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information- and technology related services to over 50,000 staff and students of UCL and associated institutions.
Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.Working Hours :Monday - Friday, shifts to be confirmed. There may be a requirement to work evenings or weekend occasionally.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Demonstrable interest in IT,Independent working,Prioritisation skils,Professional manner,Interpersonal skills,Confident,Able to follow instructions,GDPR knowledge is beneficial....Read more...
Main Responsibilities:
Collating and distributing regular reporting to provide oversight to the team on performance against KPI's and KRI's within the Commercial (Leisure) team and across the wider commercial function
Helping to keep active facilities open and eligible to fund through acquiring outstanding information or documents that have been requested as part of ongoing facility management
Escalating customer requests for extensions or payment deferrals to the Portfolio Monitoring team for review
Helping to support the submission of new opportunities to grow and develop existing facilities
Monitoring shared inboxes to pick up/triage queries promptly
Providing cover on the phones as part of the wider commercial function
Supporting the Leisure team in responding to queries from active clients on how their facilities work and ensuring they have a full understanding of the suite of products available (e.g., brands), as well as Unit Stocking / DF Choice
Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy
Full working knowledge and adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives.
Company Benefits:
10% Employer pension contribution
Private medical insurance for you and your partner/spouse
30-day annual leave entitlement plus Bank/Public Holidays
Free Gym Membership
Discretionary annual bonus
Discretionary share awards
Life Assurance
Income Protection
Save As You Earn company share acquisition scheme
Tax-efficient salary sacrifice scheme to obtain bicycles and electric vehicles
4 days of paid volunteering leave to support our local communities
Vibrant office location in the lively city centre of Manchester
Training:Customer Service Level 2 Apprenticeship Standard.Training Outcome:You will be a team-player who seeks out support from others across the commercial team, acknowledging the need for consistency in product offering across the firm, the on-going training and development of the wider commercial team, the need for continuous improvement and drive to deliver best in class service to our customers.Employer Description:At DF Capital, they champion banking for ambition. As an award-winning provider of commercial finance and savings, they empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, the team of over 150 serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.Working Hours :Monday to Friday, from 9:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
As an IT Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
Resolving the initial query to the best of your ability if you don’t need to escalate. recognising when a call is urgent and escalate accordingly; carrying out configuration and testing of new kit prior to install at customer site
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload; the ability to demonstrate an excellent customer service focus when dealing with clients
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments.
More training information:
Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard.Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :8.00am - 5.00pm, Monday - Friday.Skills: IT skills,Communication skills....Read more...
The role will involve the following duties:
Assembly
Testing
Inspection
Packing
Goods inward inspection & despatch
Stock control
Fault finding
Training:Engineering Fitter Level 3.
Delivery Method:
Apprentices attend Loughborough College 1-day per week during term time
Dedicated trainer/assessor to visit the apprentice(s) in the workplace
Training Outcome:There are lots of opportunities within Ebro Valves for future progression following completion of this apprenticeship.Employer Description:Our U.K sales office and stocking facility located in Moira, Derbyshire -joined an already extensive global team in 1996.We stand ready to resolve your valve process problems by providing you with reliable and innovative flow control products from a single source. Our application engineers and superior customer service personnel are supported by extensive inventory & valve automation capabilities. When we say support, that’s exactly what we mean. If you chose EBRO as your partner, you can expect unrivaled customer service.Working Hours :Monday to Thursday 8.30am - 4.30pm and Friday 8.30am - 3.30pmSkills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
The duties may vary, however some of the main duties are:
Processing of customer invoices
Processing of customer credit notes
Processing of employee expenses
Petty cash
Any other appropriate duties to support the team
Training:Training is 4 days in the office working alongside professionals and 1 release day in college for learning at the Beverley site.Training Outcome:Will be discussed at the interview. Employer Description:WHM Pet Group, based in Holme on Spalding Moor, is a family-run business specializing in high-quality pet and wild bird products. They are known for brands like Marriage's, Honeyfield's, and RSPB, and they supply retailers, garden centers, and farmers with a comprehensive range of feeds and accessories. Their core values include quality, reliability, and trust, with a focus on using locally sourced ingredients wherever possible.Working Hours :Core hours are Monday to Thursday, 8.30am to 5pm and Friday, 8.30am to 4.00pm, based at our office at Holme-on-Spalding Moor.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Business Support AdministratorLocation: Lancaster, Lancashire Working Hours: 9 am – 5:30 pm
We are Citation Cyber – part of the Citation Group and proudly powering cyber confidence for businesses across the UK. But we’re not just another cybersecurity company. We’re a team of passionate, curious, and downright brilliant people who believe cybersecurity doesn’t have to be confusing or cold. We make it clear, accessible, and – believe it or not – even enjoyable.
As part of the wider Citation family, we share the same mission: to help SMEs thrive. For us, that means protecting them from digital threats with smart, jargon-free solutions and giving them the confidence to grow safely in an ever-changing world.
Right now, we’re looking for a friendly, organised and proactive Business Support Administrator to join our growing team. This is a fantastic opportunity to kick-start or develop your career in a dynamic, fast-moving business where your contribution truly matters. You'll be providing vital administrative support across the team, helping to keep things running smoothly and efficiently behind the scenes – and you’ll be surrounded by people who love what they do and will support you every step of the way.
If you’re someone who takes pride in being reliable, detail-focused and a real team player, we’d love to hear from you. At Citation Cyber, we don’t just want you to fit in – we want you to shine.
The role:• Administrative Support: Manage all bookings, diaries, and related administrative tasks.• Credit Control: Oversee and maintain credit control processes, ensuring timely payments.• Customer Queries: Handle customer inquiries efficiently via email.• Sales Admin: Track and manage all auto-renew subscriptions, ensuring smooth renewals. Also, ensure smooth fulfilment of sales once transactions are completed.• CRM Management: Work on Pipedrive (or similar CRM) to update records and track customer interactions.• Deadline Management: Work efficiently to meet all deadlines and organisational goals.• Email Communication: Maintain professional email correspondence with clients.
Requirements:About you:• Highly organised with great attention to detail• Confident communicator, especially over email• Proactive and takes ownership of tasks• Comfortable managing multiple priorities and deadlines• Quick to learn new systems and processes• A team player with a positive, can-do attitude• Eager to grow and develop within a supportive environment
Why join us?If you’re looking for your next opportunity to grow, love getting stuck into the detail, and enjoy being the go-to person that keeps things running smoothly – then this could be the perfect role for you!
As our new Business Support Administrator, you’ll be joining a fantastic, energetic team that thrives on collaboration and big ideas. In return, we’ll give you access to all the tools, training, and support you need to excel – plus a great range of benefits as part of the Citation Group. Whether you're just starting out or looking to build on your admin experience, this is a brilliant place to learn, grow, and be part of something meaningful.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
The successful candidate will be responsible for supporting customers and colleagues with project support queries relating to internal IT issues or product support / delivery for our customers. This is a junior role and has great potential in a vibrant environment to move up. You will continue to add to a dynamic knowledge base of technical solutions, to ensure that the customer's and organisation's IT infrastructure are as efficient and productive as possible.HOURS OF WORK
Your shifts are allocated across the team evenly and will be shared upfront on a 4 week basis and cover weekends and bank holidays. On average 37.5 hours per week, the hours of 8am to 8pm Monday to Saturday and 10am to 5pm on Sundays across the team. Also, with 45 minutes for lunch.Weekend working is included in the shifts but EIT are happy for Helpdesk Analysts to swap shifts with each other, to accommodate special occasions or to be flexible around working hours.Christmas Day, Boxing Day and New Year's Day are Bank Holidays and are classed as days off for all staff.
Typical Shifts are: (Subject to change)
Early Shift: 08:00 to 16:15 with a 45min lunch break.Late Shift: 11:45 to 20:00 with a 45min lunch break.Sunday Shift: 09:45 to 18:15 with a 45min lunch break.
KEY RESPONSIBLITIESYou will:
Assist and direct staff and / or customers where support tickets are raised.Support projects team with customer IT projects, including preparing IT equipment, EPOS and other scripted functions, to prepare equipment for live customer projects for our blue-chip client base.Identify and implement, where requested by management, any necessary technological advances for enhancing business products and services.Maintain and update existing products and services and provide documentation to support and educate employees and customers in said use where applicable.Support and maintain software and hardware used in the organisation's day-to-day operations and services.Provide an excellent level of service to our customers, being professional and courteous at all times.
In addition to the above there may be other duties to carry out in relation to business/customer operational needs as and when required by your line manager to include supporting the warehouse and projects team at busy times and when the helpdesk is not busy. The role will require you to provide excellent levels of service to both internal staff and external customers.KEY REQUIREMENTS
High school education or higher education preferred or, and some helpdesk / project support experience.Demonstrates a desire and aptitude to learn new skills and work on automated systems.Self-motivated, confident and hard-working individual.Strong organisational ability and time management skills.Must be able to work and communicate effectively with both IT Professionals and customers alike and have the ability to adapt communication based on the audience's technical or non-technical ability.Possesses an ability and desire to work in a dynamic, fluid, fast-paced environment.Ability to work on multiple projects simultaneously, yet bring closure to all in a timely manner, as and when required.Good verbal & written communications and interpersonal skills.Must possess excellent problem-solving skills-the ability to logically and systematically identify and resolve issues.Ability to read and interpret technical documentation and procedures.Broad knowledge of common software packages including all Microsoft Office products including good knowledge of Windows / MAC.
SALARY AND BENEFITSThe successful candidate will be rewarded with the following:
Salary based on £19,500 - £24,000 per annum.Discretionary bonus potential at year end.28 days' annual leave (inc bank holidays) - Xmas Day, Boxing Day and NYD closed so holidays.Group Stakeholder pension following a successful trial period.
All applicants must be eligible to live and work in the UK, and due to the nature of our business have a clean driving licence and credit/criminal history. Blue Scorpion Limited and European Information Technology Limited are an equal opportunities employer.....Read more...
Business Support AdministratorLocation: Lancaster, Lancashire Working Hours: 9 am – 5:30 pm
We are Citation Cyber – part of the Citation Group and proudly powering cyber confidence for businesses across the UK. But we’re not just another cybersecurity company. We’re a team of passionate, curious, and downright brilliant people who believe cybersecurity doesn’t have to be confusing or cold. We make it clear, accessible, and – believe it or not – even enjoyable.
As part of the wider Citation family, we share the same mission: to help SMEs thrive. For us, that means protecting them from digital threats with smart, jargon-free solutions and giving them the confidence to grow safely in an ever-changing world.
Right now, we’re looking for a friendly, organised and proactive Business Support Administrator to join our growing team. This is a fantastic opportunity to kick-start or develop your career in a dynamic, fast-moving business where your contribution truly matters. You'll be providing vital administrative support across the team, helping to keep things running smoothly and efficiently behind the scenes – and you’ll be surrounded by people who love what they do and will support you every step of the way.
If you’re someone who takes pride in being reliable, detail-focused and a real team player, we’d love to hear from you. At Citation Cyber, we don’t just want you to fit in – we want you to shine.
The role:• Administrative Support: Manage all bookings, diaries, and related administrative tasks.• Credit Control: Oversee and maintain credit control processes, ensuring timely payments.• Customer Queries: Handle customer inquiries efficiently via email.• Sales Admin: Track and manage all auto-renew subscriptions, ensuring smooth renewals. Also, ensure smooth fulfilment of sales once transactions are completed.• CRM Management: Work on Pipedrive (or similar CRM) to update records and track customer interactions.• Deadline Management: Work efficiently to meet all deadlines and organisational goals.• Email Communication: Maintain professional email correspondence with clients.
Requirements:About you:• Highly organised with great attention to detail• Confident communicator, especially over email• Proactive and takes ownership of tasks• Comfortable managing multiple priorities and deadlines• Quick to learn new systems and processes• A team player with a positive, can-do attitude• Eager to grow and develop within a supportive environment
Why join us?If you’re looking for your next opportunity to grow, love getting stuck into the detail, and enjoy being the go-to person that keeps things running smoothly – then this could be the perfect role for you!
As our new Business Support Administrator, you’ll be joining a fantastic, energetic team that thrives on collaboration and big ideas. In return, we’ll give you access to all the tools, training, and support you need to excel – plus a great range of benefits as part of the Citation Group. Whether you're just starting out or looking to build on your admin experience, this is a brilliant place to learn, grow, and be part of something meaningful.
Here’s a taste of the perks we roll out for our extraordinary team members:
25 Days of Holiday: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.
Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.
Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers and special perks await to celebrate the newest addition to your family.
Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.
Why not come and join our growing team now?
Hit Apply now to forward your CV.....Read more...
A typical day in this role will include:
Managing and recording all incoming requests for support.
Analysing and resolving the request for assistance.
Performing desktop builds and installations.
Maintaining the accuracy of Client system documentation.
Carrying out scheduled day to day maintenance, e.g. back-ups.
Installing, supporting and maintaining IT hardware and software
Installing new software releases.
Carrying out system upgrades.
Resolving software related problems.
Analysing and resolving faults, from a major system crash to lost passwords.
Managing e-mail, anti-spam and virus protection.
Providing first class Technical Support for Desktop, Server and Mobile devices and applications.
Setting up user accounts, permissions and passwords.
Undertaking routine preventative work and maintaining network security.
Providing training & technical support for clients of varying levels of IT knowledge, skills and competence.
Liaising with third party suppliers, for warranty issues, parts supply etc.
Completing additional duties as assigned by management.
Selling, upselling and recommending products to customers.
Taking phone calls.
Training:
The training provided on this apprenticeship will correspond with your daily tasks, developing your skills and using them straight away.
On completion, you will receive an IT Solutions Technician Level 3 qualification.
All training is delivered remotely via Teams meetings, with an option for you to privately study for the course at home as well. However, the candidate will be expected to commute to our office all other days.
Training Outcome:
VMit want to invest in you and your career - once your apprenticeship is finished, a full time position with continuous professional development and rapid progression is available.
Employer Description:VMit is an IT support business that has been running for over 17 years, with a focus on cybersecurity. We value ourselves on responsive, high quality, customer service to our clients in a range of businesses spread nationwideWorking Hours :9.00am - 5.00pm, Monday to Friday.
1/2 hour unpaid lunch to be agreed with line manager.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills....Read more...
Completion of formal apprenticeship training programme as well as on-the-job training, coaching and development
Completion of all requisite supporting study and assessments to complete the Apprenticeship standard
Attending college on designated days being an ambassador for PFS Ltd by maintaining expected levels of conduct and behaviour
Support experienced PFS Ltd Engineers in the completion of preventative and reactive maintenance work within skills and experience
Support local Engineers and Area Manager in the development and maintenance of local customer relationships
Support local Engineers and Area Manager in the achievement of safety targets and contract performance measures
Where appropriate and once competency has been confirmed and demonstrated, work unsupervised on maintenance activities as directed by the business
Will be required to work as part of a mobile/residential engineering delivery team under the supervision of a mentor during the term of the apprenticeship
Training:Level 3 Installation Electrician apprenticeship standard:
Level 3 Electrotechnical qualification (Installation)
Skills, Knowledge, and Behaviours
Day release to attend college at NCC Rainham Campus (Postcode: RM13 8GP) or NCC Hackney Campus (Postcode: N1 6HQ)
Training Outcome:To become part of engineering team fulltime. There is progression in engineering grades and further training available if applicable to job. Alarge % of Current management team have been promoted into managerial positions.Employer Description:Royal Mail Property & Facilities Solutions is responsible for maintaining and upgrading one of the largest corporate real estates in Europe, with over 2,000 sites. We work to the highest standards to ensure that our buildings follow legal and industrial regulations and that they are safe at all times. It’s our job to support Royal Mail in being the best delivery company in the UK and that it is fit for delivering to 32 million addresses nationwide, seven days a week. We are always there to ensure the smooth running of the estate and that everyone plays an important part in making this happen.
Royal Mail Property & Facilities Solutions Limited is owned by Royal Mail Group Ltd.Working Hours :Monday - Friday, 37.5 hours.
7.5 hrs per day with 30-minute lunch.
Typical attendance will be 07.30 - 15.30 or 08.00 - 16.00.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Team working,Customer Focused Attitude....Read more...
To provide support to the Business Support Managers
To support development and management of the administrative systems
To support the provision of a proactive and confidential secretarial and administrative support service to the Director and, where time and priorities allow Heads of Service withing the department
To coordinate diaries and arrange appointments to utilise time to best advantage
To support the scheduling, organisation and servicing of meetings
To support production of quality documents and reports by ensuring a consistent format and presentation is maintained
To monitor correspondence, ensuring the timely provision of written replies on behalf of the Director or Heads of Service where required and take follow-up action where appropriate, redirecting if necessary
To operate a bring-forward system for the Director I Management Team and ensure ready access to all relevant papers and supporting documentation for meetings, interviews, etc
Alert the Director where there are areas for concern or urgent action
To receive telephone calls and personal callers on behalf of the Director, respond to enquiries where possible or refer the enquiry if appropriate
To maintain efficient, effective and confidential electronic and paper filling systems
To implement Departmental administrative policies and procedures
To liaise and work in close co-operation with Heads of Service, managers and support staff as required
To assist in the operational implementation of new processes resulting from policy development
To support the Director and other Departmental budget holders by ensuring dissemination of up to date and accurate budget information for discussion at divisional senior leadership team meetings
To carry out all duties and responsibilities in accordance with the Council's procedures on Equal Opportunities and Customer Care policies and procedures and are trained in their implementation where necessary
To monitor the implementation of Health and Safety procedures and to raise any concerns or suggestions for revision with the Head of Service, supporting preparation of reports for the Director as required
To input data on relevant IT systems in an accurate and timely basis and to be aware both performance indicators this data contributes to and of the department's and council's Performance
To participate in and service departmental, corporate, cross departmental or multi-agency working groups as required
To undertake any other duties as required by the Director or Head of Service as appropriate to the grading of the post as required by management
To carry out all duties and responsibilities in accordance with the Council's procedures on Equal Opportunities and Customer Care policies and procedures and are trained in their implementation where necessary
Training:
Level 3 Business Administrator Apprenticeship Standard
Flexible online learning
A combination of live webinars, self study, learning journals and online modules
Training Outcome:
This role may be a gateway to further career opportunities, such as management or senior support roles
Employer Description:The London Borough of Merton Council, located in South West London, is dedicated to serving a diverse and vibrant community, offering innovative public services and fostering sustainable development. Join a forward-thinking council committed to excellence, inclusivity, and the well-being of its residents.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative,Independent working....Read more...
