Staging and configuring a variety of retail hardware including workstations, servers, printers, networks and vendor specific hardware and software.
Building system databases with customer information.
Repairing equipment when required.
Logging all support desk interactions in our ticketing system.
Escalating problems to other departments as needed.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:We are retail. We specialise in providing in-store retail IT systems, services, solutions, project management & support platforms. With over 25 years of experience, we work with some of the biggest household brand names on the high street in the fashion & hospitality sectors, building close working long standing partnerships built on trust, expertise and a mind set to getting the job done.
Our mission is simple – to provide our clients with truly integrated IT solutions that make a real difference to their business, building long standing relationships so that we can fundamentally understand the needs of our clients. We are not a huge corporate company who may treat clients as an account number. We are neither a small one-man-band offering cheap services. What KFP offers is a perfect blend of experience, structure, and a practical approach to enable us to deliver the service that all our clients have come to expect – a professional service that gets the job done.Working Hours :The working hours are Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Support the procurement and sales activities of existing and new suppliers and customers.
Liaising with suppliers, customers and distribution partners to procure products for customer programmes on a timely and cost-efficient basis.
Deal with queries arising from arrivals with service providers, customers and suppliers.
Update purchase orders with accurate information relating to quantities, QC reports, charges etc.
It is important that you interface with all stakeholders within the supply chain, including Buyers, Account Managers, Technical Managers, and Sales Administrators.
The job description is not exhaustive and the job holder will be expected to carry out any other reasonable duties as required by the company.
Training:The Business Administrator Apprenticeship will take you 18 months to complete. You will attend College at least twice a month where you will receive one-to-one support from your assessor and functional skills tutors.Training Outcome:Fantastic future job opportunities if as a candidate you show that you have the necessary drive, ambition and a willingness to work as part of a flexible team. Employer Description:Davis Worldwide is a highly regarded importer and exporter of fruit and
vegetables. Since our formation in 1999 we have established a solid
reputation in the world of fresh produce with our ability to satisfy our
customers’ requirements. Each year we increase the range of products
sourced from existing and new regions. Our expertise and experience means we are big enough to procure all of our customers fresh produce, yet small enough to care for our client's specific needs on an individual basis; an ethic that has been fundamental within our company since the beginning.Working Hours :Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative....Read more...
Hiab is the world’s leading provider of on-road load handling equipment, services, and smart connected solutions. With globally recognised brands like HIAB, LOGLIFT, JONSERED, and MOFFETT, we deliver world-class equipment built to perform and we’re looking for the next generation of talent to join us.
As a Sales Admin Apprentice, you’ll support our front-line sales team and liaise with both customers and internal teams to help keep everything running smoothly. Your responsibilities will include:
Assisting with sales order processing and creating customer quotations
Communicating with sales teams, dealers, factories, and customers
Managing and updating key data in systems like Salesforce and SAP
Supporting inventory management, invoicing, and purchase order creation
Helping with vehicle registration, import/export admin, and logistics
Creating reports, maintaining accurate records, and providing general admin support
Training:The apprentice will attend the London Rd Shrewsbury College campus one day per week (term time only) for your day release and the remainder of the working week in the workplace setting.Training Outcome:We would look to progress the successful candidate into full-time employment after completion of the apprenticeship.Employer Description:Hiab is the world’s leading provider of on-road load handling equipment, services, and smart connected solutions. With globally recognised brands like HIAB, LOGLIFT, JONSERED, and MOFFETT, we deliver world-class equipment built to perform and we’re looking for the next generation of talent to join us.Working Hours :Monday to Thursday 8:45am to 5pm.
Friday 8.45 to 4.30.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working....Read more...
FM Helpdesk Team Leader - Seascale - Global Facilities Management Organisation CBW Staffing Solutions are recruiting for an experienced Helpdesk Team Leader who will be responsible for overseeing the daily operations of the helpdesk team, ensuring high levels of customer service, prompt response times and efficient allocation of tasks. You will play a pivotal role in leading a team of coordinators and agents who support clients and internal stakeholders with reactive maintenance requests, service logging, and job tracking. Package:Competitive salary of £35,000 per annum (depending on experience)Core hours are Monday - Friday (40 hours per week)25 days annual leave plus bank holidaysGenerous workplace pension schemeTraining, development & progression opportunities Responsibilities:Lead, coach and motivate the helpdesk team to deliver exceptional serviceAct as the main point of contact for escalations, queries, and performance issuesMonitor and manage workload distribution and ensure all SLAs/KPIs are metSupport the implementation of helpdesk processes and system improvementsPrepare and deliver performance reports to managementLiaise with clients, contractors and internal departments to ensure effective communication and issue resolutionConduct regular 1-1s, appraisals and training sessions for team development Requirements:Proven experience in a similar helpdesk or customer service leadership role, ideally within the Facilities Management sectorStrong understanding of CAFM systems (e.g., Concept, Planon, or similar)Excellent communication, interpersonal and organisational skillsAbility to remain calm under pressure and manage competing prioritiesStrong problem-solving skills and a proactive approach to service deliveryCompetent in MS Office and helpdesk reporting tools Interested? Apply with an up to date CV or contact Aaron Rutter at CBW Staffing Solutions.....Read more...
Facilities Helpdesk Administrator – Anderton – National Facilities Management OrganisationCBW Staffing Solutions are currently recruiting for a temporary Helpdesk Administrator to support a busy facilities helpdesk team during staff absence. This is a 5-week rolling contract with potential for extension, based on site at our client’s office in Anderton, Cheshire.As a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. You’ll work closely with the Service Desk Manager and on site coordinator to ensure smooth operations and excellent service delivery.This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment.Package:An hourly rate of £12.21 PAYETemporary role with a 4 week rolling contract21 hours per week – Monday, Wednesday and Friday (9:00am – 5:00pm)Full training & equipment providedResponsibilities:Answering incoming service desk calls and emailsLogging and categorising maintenance requests using internal systemsCommunicating with engineers, clients, and contractors to coordinate jobsProviding updates and support throughout job lifecyclesSupporting general administrative duties within the teamRequirements:Previous experience in customer service or administration (office or contact centre experience ideal)Good IT skills and ability to learn internal systems quicklyMust be comfortable speaking to engineers, clients and contractors over the phoneReliable, organised and a good communicatorAvailable for the full contract durationIf you are a reliable and confident administrator looking for an immediate temporary role, please apply with your full CV or contact Bethany McCluskey at CBW Staffing Solutions.....Read more...
Answering calls
Handling customer queries and payments
Updating the database
Emailing/posting certificates
Chasing electricians for paperwork
Booking jobs
Scheduling work efficiently
Managing emails and voicemails.
Training:
Business Administrator Level 3 Apprenticeship Standard
Apprentices must attend college sessions once a week (term-time) at the City College Norwich, Ipswich Road campus
Training Outcome:
This apprenticeship offers the opportunity to progress into a full-time permanent role within our office team, upon successful completion
As the business continues to grow, there is real potential to take on additional responsibilities over time, including scheduling, customer account management, and overseeing key administrative functions.We are looking for someone who is committed, reliable, and keen to develop
For the right person, there is scope to build a long-term career with increasing pay and responsibility. We regularly promote from within and value people who want to grow with the business
Employer Description:Our rigorous standards, meticulous recruitment process, and ongoing training ensure that every customer receives:
Expert electricians who meet and exceed industry standards.
Impeccable technical work with a flawless finish.
Respect and care for your property at every step.
A service-first approach from a team that puts your needs above all else.
Reliable after-sales support, giving you peace of mind long after the job is done.
At Electrical Safety Group, we’re committed to delivering a seamless and professional experience every time.Working Hours :Monday - Friday, 09:00 - 15:30, with 30 minutes paid lunch break per daySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience,Decision making....Read more...
Maintenance Service Coordinator - Salary DOE 25-30K CBW have a new opportunity for a proactive and empathetic Maintenance Service Coordinator to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key ResponsibilitiesAct as the main liaison between tenants/residents and the construction team throughout the duration of works.Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates.Schedule and coordinate access for construction works, ensuring minimal disruption to tenants.Maintain accurate records of all communications and issues raised by tenants and stakeholders.Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently.Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys.Monitor customer satisfaction levels and assist in implementing improvements where necessary.RequirementsProven experience in complaints handling role, ideally within housing / constructionExcellent communication and interpersonal skills, with the ability to remain calm under pressure.Strong organisational and time management skills.Ability to build rapport and maintain positive relationships with diverse stakeholders.A proactive approach to problem-solving and a strong sense of empathy.Competent in Microsoft Office and customer service management systems. BenefitsCompetitive salary22 days annual leave + bank holidaysPension schemeTraining and development opportunitiesSupportive and inclusive team culture....Read more...
Ready to be part of something exciting? We're on the hunt for a dynamic Customer and Partner Services Coordinator to join our fast-growing operations team in the vibrant world of hospitality and leisure. If you're a confident communicator, tech-savvy multitasker, and thrive in a fast-paced environment, this could be your next big adventure. As we continue expanding across the globe, we need proactive problem-solvers who love working with people and making things happen. Sound like you? Keep reading, this could be the opportunity that takes your career to the next level.You'll need to be confident, proactive, tech-savvy, organised, and a great communicator. Ideally, you'll have at least 12 months' experience in client-facing roles, and any background in hospitality, events, or customer support would be a big bonus. An interest in digital marketing, tech, or design would also go down a treat - we're a creative and tech-led business with a focus on incredible guest experiences and industry-leading client support .Although the role is primarily home-based, there may be times where you'll need to provide on-site technical support, so a bit of flexibility for site visits is important.A day in the life..
Entering and maintaining partner info in our CRMManaging paper and ink stock levels at partner venuesPartner onboarding (CRM setup, contract management, etc.)Analysing reports/results and acting on findings, coordinating with staff and clientsDelivering top-notch, friendly tech support via email, phone, and support deskProactively resolving issues with help from our engineering & tech teamsProducing accurate reports and invoices on timeBooking and planning photobooth setups for corporate events/functionsSupporting credit control activities when neededLiaising with Management Teams and providing supportDispatching equipment to venuesParticipating in team meetings and driving actions/projects forwardOnsite technical support
Your toolkit will include
Enjoy working as part of a team in a fast-paced settingAbility to communicate with customers, partners and venue staff at all levelsGood IT skills including MS Word, Excel and Outlook as you will be responsible creating contracts, emailing partners and amending excel spreadsheets.Good literacy and numeracy skills as you will be producing reports and documents.Work under pressure and to be able to determine and organise priorities, with minimal supervision.No prior knowledge of photobooths is required as we are such a niche industry however some experience of working in the hospitality industry (bar work/events) would be an advantage Business Level knowledge of a European language would be amazing!
What to expectThis position includes evening and weekend work. We're looking for enthusiastic people who can spend up to three weeks in Newcastle for initial hands-on training. After that, you'll be expected to spend 1-2 days per month at our Gosforth HQ. This helps keep you connected to the wider team, supports ongoing training, and keeps you close to our R&D hub, where we test new ideas, build cool stuff, and share what's next.We don't just offer a job, we offer a chance to grow, learn, and be part of something exciting. You'll get a competitive salary, flexible working options, and the chance to work with a passionate, supportive team. Plus, plenty of opportunities for training and development to help you level up your skills. Oh, and the usual perks like holiday allowance, pension, health schemes, plus the chance to be at the forefront of innovation in a fast-moving industry.....Read more...
Key Responsibilities:
Answer telephone calls and respond to email enquiries in a professional and timely manner
Support with maintaining accurate records of service users and carers
Assist with preparing and updating staff rotas and schedulesFile and manage documents, including care plans, compliance records, and training certificates
Help with data entry and updating the care management systemSupport recruitment administration (e.g., application tracking, interview bookings)
Ensure confidentiality and data protection is upheld at all timesProvide general office support, such as photocopying, printing, and ordering supplies
Greet visitors and assist with basic front-desk duties
Participate in team meetings and staff training
Undertake tasks as directed by the Registered Manager or Sensor Administrator
What You’ll Learn:
Administrative processes in a regulated care environment
Effective communication with clients, families, carers, and professionals
Use of care sector software systems and scheduling tools
Time management, prioritisation, and customer service skills
Understanding of CQC standards and documentation practices
Requirements:
Essential:
Willingness to learn and work in a busy care setting
Good verbal and written communication skills
Basic IT skills (Microsoft Office, email, typing)
Reliable, punctual, and well-organised
Friendly and professional attitude
Commitment to completing the apprenticeship programme
Desirable:
Previous experience in an office or care environment
GCSEs in English and Maths (Grade 4/C or above) or equivalent
Training:The apprenticeship training will be delivered by Sandwell College who will support you throughout the programme.
Training will take place in person at your place of work, you will not be requried to attend college (unless there is a requirement for you to retake functional skills).Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities for permanent employment within the business in an administrative or coordinator role.Employer Description:A Domiciliary Care Service
Desired Care 4 U is a registered domiciliary care agency that provides additional support to customers with their day-to-day life. We are here to help customers with daily tasks such as personal care, preparing meals, medication support and other activities that allow them to maintain their independence and quality of life. Our experienced caregivers strive to deliver social care to customers in the comfort of their own homes while maintaining their privacy at all times. Being an inclusive agency, we cater to individuals from a variety of racial and cultural backgrounds. Our support services include Learning Disabilities, Physical Impairments and Sensory impairments, older adults, Mental Health, complex needs, Autism and children from the Leaving Care team. We also help with Social, Physical, Domestic and Personal Care.
Desired Care 4 U also encourages and facilitates customers to engage with their communities by providing companionship and assistance for outings and social activities. By promoting social interaction and involvement, customers can experience a sense of belonging, leading to a more enriching and fulfilling quality of life.Working Hours :Hours to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an Apprentice HR Assistant, you will play an important part in supporting the day-to-day operations of the People Services function. You will gain experience in a wide range of HR processes including recruitment, onboarding, employee relations, training coordination, and data management.
Key Responsibilities
Provide comprehensive administrative support to the People Services Team, including handling enquiries, maintaining accurate records, and supporting meetings and projects.
Assist with recruitment, onboarding, and training coordination, ensuring all processes run smoothly and in line with policy and GDPR requirements.
Develop knowledge of HR policies and procedures to deliver first-line advice, manage sensitive information confidentially, and support the wider team as needed.
Training Outcome:Potentional of a permanent role within the HR team.Employer Description:Oakhaven Hospice serves the community of the New Forest, as is committed to providing outstanding in-patient, day hospice and community care for patients with life limiting illnesses and support to their families/carers. Our team works together to ensure that every individual receives the dignity, comfort, and support they deserve. We are committed to equality of opportunity at Oakhaven.Working Hours :Monday to Friday 8.30am till 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Summary of Responsibilities: To provide an excellent administrative support service within HR and Learning Service. Under the direction of the Service Manager – HR and Learning/Service Manager – Transactional HR, to undertake a range of administrative and related tasks.
Responsibilities Service Development:
To be pro-active and solution focussed to meet the needs of a changing market.
Support the delivery and expansion of the HR and Learning by utilising knowledge and skills to maintain and develop the business element.
Finance:
Provide financial administrative support to meet operational deadlines under the direction of the Service Managers on financial database system
Processing orders, pricing orders using approved schedules, data, input, routine credit control.
Order goods and services.
Source additional goods and services on request.
Process financial transactions onto financial system for goods and services received.
Administration of new customer and supplier accounts.
Ensure that electronic of records relating to orders and invoices are accurate and up to date.
Business Support:
Administrative support for meetings and events including room bookings, minute taking, refreshments, preparation of agenda and materials.
Collating, processing and handling sensitive and confidential information.
Maintaining filing systems both manual and electronic.
Preparation and distribution of incoming and outgoing electronic and hard copy correspondence as required, to include following administrative processes
Face to face and telephone communication/support for the team and clients.
Responsible for printing and distribution of stationery/marketing/training material as requested.
Administrative support for marketing and promotion of the HR and Learning Service including hard copy and electronic display materials. Ordering goods and services as required.
Administration support for all service areas within HR and Learning as directed.
DBS checks to be undertaken to include face-to-face contact with staff, completion of forms, approval of ID and photocopying.
Diary management for the HR and Learning team as appropriate.
Inputting and extracting data from Access, ECT, and other database systems as required.
General:
To participate in the operation of the SIPS Appraisal Scheme.
It is your responsibility to carry out your duties in line with SIPS policy on equality and be sensitive and caring to the needs of the disadvantaged, promoting a positive approach to a harmonious working environment. You should act as an exemplar on these issues and should identify and monitor training for yourself and any employees for whom you are responsible, in line with this policy and also the Equalities Act 2010.
Such other duties as may be appropriate to achieve the objectives of the post to assist SIPS in the fulfilment of its objectives commensurate with the post holder's salary grade, abilities and aptitudes.
The post holder must at all times carry out his/her responsibilities with due regard to the SIPS policy, organisation and arrangements for Health and Safety at work.
Training:
Level 3 Business Administration Apprenticeship
Work based learning
End Point Assessment
Training Outcome:On going employment and additional training will be offered whenever possible.Employer Description:SIPS is the not-for-profit education support services provider for Sandwell, the Black Country and the West Midlands
We’re owned and governed by schools – our focus isn’t making a profit, it’s enriching children and young people’s learning and well-being – they’re at the heart of what we doWorking Hours :Monday to Friday - hours to be confirmed between 8.00am and 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental....Read more...
Key Responsibilities:
Customer Service:
Process and key customer sales orders accurately
Handle incoming queries by phone and email, resolving issues at first contact where possible
Provide cover during holiday periods or busy spikes
Update our internal systems with customer feedback or requirements
Sales & Marketing Support:
Analyse customer product ranges, spot gaps and recommend improvements
Populate data templates and upload product listings
Conduct initial customer research and share insights with your Account Manager
Distribute marketing collateral to customers and partners
Help customers navigate our platforms day-to-day
Run and format sales reports from our ERP system
Audit customer sites for product merchandising and update copy/imagery
Join screening or information-gathering calls with customers
Extra Projects & Coaching:
Tackle ad-hoc tasks across other teams (training provided!)
Work with your dedicated coach to set goals and track progress
Contribute to our sustainability and compliance initiative
Desired Personal Qualities:
No prior experience needed - just an interest in sales, data and tech
Friendly, confident communicator (verbal and written)
Highly organised with a great eye for detail
Self-motivated, enthusiastic and eager to learn
Strong IT skills (you’ll pick up our systems in no time!)
Our values - who we are at heart:
Customer First: Their success is our success
Integrity: Be bold, be honest, do what’s right
Care: It’s who we are, not just what we do
Collaboration: We win together
Investment: We grow so everything around us does too
Training:
Data Technician Level 3
Training Biweekly classes (length 3-hours) alternating between Data+ and Excel/Power BI (N.B.: Exams optional)
Training Outcome:After successfully completing the Data Technician Level 3 course, you will have the opportunity to progress to a more senior position within the company and take on more responsibilities.Employer Description:Safety First Aid is a market-leading manufacturer and wholesaler of high-quality first aid and safety supplies for the workplace, home, travel and leisure. We work with resellers and distributors across the UK in multiple sectors including retail, education, catering, hospitality, industrial and more.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide comprehensive daily administrative support including managing email correspondence, handling telephone enquiries, delivering in-person customer service and responding to queries via our live chat platform
Greet customers in a professional and welcoming manner, addressing enquiries with efficiency and care
Manage email enquiries promptly and accurately, ensuring they are correctly assigned and responded to in accordance with company policy
Accurately input auction bids for both David Duggleby Ltd and Duggleby Stephenson of York
Coordinate appointments for valuers, both for in-house consultations and home visits
Proactively follow up valuations, tracking outcomes and reporting detailed notes in the CMS to support efficient follow up and improve total number of consigned items
Support the smooth operation of the business during auction and viewing days
Liaise with different departments to support wider business operations
Contribute to a positive, supportive and productive working environment
Training:
This is an Advanced Apprenticeship in Business Administration and will include a combination of on and off the job training in the workplace
You will have monthly mentoring and guidance at work from a Craven College Learning & Development Advisor and monthly online seminars
After approximately 18-months you will be entered to undertake an End Point Assessment, to complete your apprenticeship
Training Outcome:
This entry level position offers an exciting opportunity to gain hands on experience and comprehensive understanding of all aspects of the business
The role is designed to help you build valuable skills and grow professionally, with the potential to take on increased responsibilities or transition into a specialised area as you progress
Employer Description:The Duggleby Group is a family-owned and managed business offering expert services in Auctions, Valuations, Removals, and Storage. Established in 1996, the group has grown to include over 60 dedicated and passionate team members across several respected brands, including David Duggleby Auctioneers & Valuers, Duggleby Stephenson of York, Duggleby Estates and David Duggleby Movers & Storers.
The Auctions & Valuations division is at the heart of what we do and will be the primary focus of this role. With salerooms in Scarborough and York, and offices in Beverley and Harrogate, we host over 150 specialist auctions each year across 27 departments.
Known for our high standards, professional approach and regional leadership, we take pride in delivering an exceptional auction experience for both buyers and sellers.Working Hours :Monday - Friday, 08:30 - 17:00
The role will also involve assisting with viewing & auction day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Responding to internal and external emails and phone calls professionally and promptly
Supporting day-to-day management of the office environment and welcoming visitors
Accurately entering data from quotations through to product delivery
Preparing and issuing operational documentation and work instructions
Supporting the operation of a document library, ensuring accuracy of data from customers against orders
Providing general IT support as needed, including setting up laptops and other devices – must be tech-savvy
Inputting and managing project data in Progress Plus, enabling the operational management framework to perform, allowing accurate reporting of KPIs
Able to understand and work to a Product Lifecycle for Business as Usual and New Product Introduction
Working independently and efficiently in a fast-paced environment with a high level of accuracy and flexibility
Training:Your main place of work will be in Codem's main Peterborough office, though you will need to attend Peterborough College as part of your apprenticeship. Depending on how the tutoring roster falls this will sometimes be once per month, and sometimes twice per month.Training Outcome:A career in Business Administration at CODEM Composites offers strong future prospects for individuals looking to grow within a dynamic and innovative engineering environment. As the company continues to expand its presence across the UK and international markets, there are increasing opportunities to take on greater responsibilities in operations, project coordination, and business support functions. With exposure to cross-departmental processes, from procurement and production planning to quality management and customer service - Business Administrators can develop a broad and valuable skill set. High performers may progress into senior administrative, operational, or managerial roles, contributing directly to the efficiency and success of a leading advanced composites manufacturer.Employer Description:Founded in 2009, CODEM Composites is a leading provider of advanced composite solutions, delivering expertise from initial concept through to final product delivery. Our comprehensive services include design, manufacturing, project management, and engineering support, tailored to meet the demands of industries such as Formula One, Automotive, Space, Electric Vehicles, Defence, and other bespoke sectors.
Our commitment to excellence is driven by the precision, expertise, and dedication of our team. At CODEM, we value individuals who show up as their authentic selves and share our core values.
Based in a 35,000 sq ft facility in Peterborough, CODEM is powered by a talented team of 42 professionals. We proudly support a growing and diverse portfolio of innovative projects across the UK.Working Hours :8am to 4.30pm with half hour unpaid for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Professional,Proactive,Reliable,Adaptable....Read more...
Handling first-line IT support tickets related to hardware, software, Microsoft 365, and cloud platforms
Collaborating with second-line support on complex troubleshooting and issue resolution
Diagnosing and resolving basic network connectivity issues, escalating where needed
Assisting with the setup, configuration, and maintenance of laptops, desktops, and other IT equipment
Participating in security training and supporting the enforcement of internal IT security policies
Communicating clearly with team members and end users to ensure effective support and issue tracking
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
Possible fulltime positon within the business and progression onto a Level 4 programme
Employer Description:As a not-for-profit public policy research organisation, RAND Europe helps improve decision-making through research and analysis. From healthcare to security and technology, their work informs change around the world. By joining their organisation, you'll not only gain valuable hands-on experience in IT, but also contribute to work that has a lasting social impact.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Administration, including filing, data entry and finance reporting
Customer service, including tenancy related reports, supporting landlords
Working with our CRM to improve data quality
Work with the operations manager to develop a new system for arrears and debt management
Training:
Solihull College
30 hours apprenticeship, with 6 hours on college work included
Travel may be required for training and team days
Additional e-learning and training provided including HR, GDPR and communication based training
Training Outcome:The administration role may be a gateway to further career opportunities, such as management or senior support roles.Employer Description:Located in the leafy area of Shirley, Solihull, we’re an independent property investment and letting specialist. We operate across, delivering care-first experience to our customers.
We are a friendly team who work to support our two customers - our tenants, and our landlords. We also sponsor a local football team, enjoy weekly team meetings and support each other.Working Hours :Monday to Friday, between 10.00am and 4.00pm.
No weekend or evening work required.Skills: Communication skills,Attention to detail,Number skills,Team working,Creative,Non judgemental,Patience....Read more...
Provide support to all employees in both Stockton-on-Tees and Darlington Borough Councils
Provide operational support as a technical assistant in the ICT Team responsible for development, delivery, and support of ICT services
To be part of a team of ICT professionals, and under the guidance of the senior member of the team, provide and contribute to the effective and efficient delivery of all ICT hardware, software and associated services throughout their lifecycle
Training Outcome:
There is the potential for you to secure long-term employment with the Council upon completion of your qualification, and the ability to also apply for internal vacancies restricted to employees throughout your apprenticeship
Employer Description:Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work. We truly value our Apprentices and recognise that they enable us to identify new talent and build new skills in our workforce.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Initiative....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include;
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:Ongoing training and development.
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am - 10.00pm.Skills: Communication skills,Customer care skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.Training Outcome:Ongoing training and development within the business.
The expected duration of this apprenticeship is 15 months However, you will join the B&Q family on a permanent contract.Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, Between 7am-10pm.Skills: Communication skills,Organisation skills,Customer care skills,Team working....Read more...
Job Duties:
Repeat orders and call off orders
To make any amendments to delivery requirements
Ensure that response times are met in line with charter
Monitoring stock usage and stock analysis
Updating unity with changes to accounts
Maintaining electronic customer files
Collating and sending samples and to raise trial sample forms
Ensuring plastic packaging tax information is completed on unity every month
Follow up on special timed and same day deliveries to ensure customers have received them on time
Monitor and collate works order paperwork from production
Support the Customer Service managers during busy periods
General housekeeping / filing
Person specification:
Educated to GCSE (minimum 5 grades 4 and above including math’s and English)
Able to demonstrate experiences in dealing with customers face to face or on the phone
Sound knowledge of Microsoft Office applications
Able to use initiative and work independently
Excellent interpersonal skills with particular emphasis on customer and colleague care
Flexible, willing to go the extra mile and a good team player
Methodical, organised, can do attitude and accuracy.
Excellent written and verbal communication skills, good telephone manner
You will complete a Customer Service Level 2 Practitioner apprenticeship qualification delivered by Starting Off
Training:
Level 2 Customer Service Practitioner Apprenticeship
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:A prestigious small/medium sized company employing 40 + staff. Operating independently since 1987, they produce a wide variety of printed label and tag products for many well known companies. The successful candidate will manage and provide services to customers to ensure that they receive the best possible experience when ordering stock. As well as ensuring a high standard of service and reporting is maintained between customers, and the rest of the CompanyWorking Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 5.00pm finishSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK Notional hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:
Customer Service Practitioner Apprenticeship Level 2
Functional Skills in maths and English if required
Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Shift work including weekends, bank holidays and late evenings, 7.00am-10.00pm.
Exact shifts TBC.Skills: Team Working,Organisation Skills....Read more...
Main duties will include:
Support the coordination and management of daily operations, ensuring tasks are prioritised effectively.
Assist in scheduling and resource planning by working closely with the accounts team and line mangers.
Provide administrative and operational support to the delivery team, helping to resolve issues and streamline workflows.
Contribute to staff training coordination by identifying opportunities for development, growth, and continuous improvement.
Dealing with internal and external stakeholders in regards to purchasing of materials.
Raising purchase orders.
Promote collaboration and a supportive work environment across different functions within the organisation.
Help maintain positive relationships with clients, suppliers, and other stakeholders, ensuring smooth communication and coordination.Be confident in making proactive phone calls to suppliers, and customers to ensure efficient operations.
Support operational improvement initiatives and contribute to long-term planning efforts.
Undertake any other reasonable duties as required to assist in achieving operational and business objectives
Training:You will be in the work place full time being taught and shown the relevant skills, knowledge and behaiours by highly experienced and skilled members of the team.
You will be assigned a Skills Coach from Hull College, who will regularly visit to observe and upskill you in your chosen field. Training Outcome:On completion of the apprenticeship there is potential for a full-time position available within the team to continue your career progression.Employer Description:NBM Timber Products Ltd has been supplying industrial based timber products since it commenced trading in 1889. Throughout its long history, the company has continually adopted new manufacturing techniques and adapted to new products to suit the ever changing market-place.
With over 125 years' experience, NBM Timber Products Ltd offers its customers a wealth of knowledge and expertise in all fields of industrial-based timber products. NBM continues to supply its products to all areas of the United Kingdom and many of the most prestigious companies in the country have approached NBM for advice on their timber packaging requirements.
Quality and customer service have always been at the forefront of NBM’s ethos. The company's overriding desire is to supply its customers with the best possible products for their required application at the best possible price.Working Hours :Monday to Friday 8am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working,Initiative....Read more...
We are looking for an Experienced Electronics Technician to work for an automotive company. This position offers a variety of responsibilities, from providing hardware support to global customers to testing, calibrating, and repairing our advanced product range.
Key Responsibilities:
Manage customer returns and repairs from fault diagnosis to completion.
Calibrate equipment to high UKAS ISO and IEC:17025 standards.
Provide first-line technical support to customers and distributors.
Conduct in-depth product research to offer accurate solutions.
Identify recurring faults to enhance product reliability.
Test, diagnose, and repair a range of products to maintain quality standards.
Requirements:
Experience in electronics manufacturing or product servicing.
Good understanding of electronics principles and circuit design.
Proficient in surface mount and through-hole soldering.
Excellent fault-finding and diagnostic abilities.
Experience with electronic test and measurement equipment.
Desirable Skills:
Experience with automotive technologies.
Familiarity with testing tools and best practices.
ONC or HNC or Level 4 qualification in Electronics.
Knowledge of programming and scripting languages like C, C++, or Python.
Full clean UK driving license....Read more...
Providing 1st line onsite Support to customers and clients
Troubleshooting Hardware issues
Identifying Software issues and providing solutions
Working as part of the help desk team
Assisting with setting up PCs and Networks
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Founded in 2006, Primary ICT Support has one focus, to take away the burden of technology and allowing organisations to harness the creative and dynamic environment that a well managed ICT infrastructure can provide.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Full UK driving licence....Read more...
We are looking for an Experienced Electronics Technician to work for an automotive company. This position offers a variety of responsibilities, from providing hardware support to global customers to testing, calibrating, and repairing our advanced product range.
Key Responsibilities:
Manage customer returns and repairs from fault diagnosis to completion.
Calibrate equipment to high UKAS ISO and IEC:17025 standards.
Provide first-line technical support to customers and distributors.
Conduct in-depth product research to offer accurate solutions.
Identify recurring faults to enhance product reliability.
Test, diagnose, and repair a range of products to maintain quality standards.
Requirements:
Experience in electronics manufacturing or product servicing.
Good understanding of electronics principles and circuit design.
Proficient in surface mount and through-hole soldering.
Excellent fault-finding and diagnostic abilities.
Experience with electronic test and measurement equipment.
Desirable Skills:
Experience with automotive technologies.
Familiarity with testing tools and best practices.
ONC or HNC or Level 4 qualification in Electronics.
Knowledge of programming and scripting languages like C, C++, or Python.
Full clean UK driving license....Read more...
