Answer Enquiries:
Respond to customer questions via phone, email, live chat, or in person
Provide accurate information about products, services, or policies
Resolve Issues:
Handle customer complaints and find appropriate solutions
Escalate complex issues to supervisors or other departments when necessary
Process Orders and Transactions:
Assist customers with placing, tracking, modifying, or cancelling orders
Process payments, refunds, or exchanges when required
Maintain Customer Records:
Update customer accounts and keep accurate records of interactions
Ensure data entry is timely and error-free
Follow Up:
Follow up on unresolved customer inquiries
Ensure customers are satisfied with resolutions and service
Provide Product or Service Support:
Guide customers in using products or services
Troubleshoot basic technical or usage issues
Collaborate with Other Teams:
Work with sales, technical, or billing teams to solve customer issues
Communicate customer feedback to improve products or services
Meet Performance Goals:
Meet or exceed metrics such as call handling time, customer satisfaction scores, and resolution rates
Stay Updated:
Keep up with product changes, promotions, and policy updates.
Attend training sessions as needed
Maintain Professionalism:
Interact with customers in a courteous, empathetic, and helpful manner
Represent the company positively in all communications
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.Training Outcome:Possible progression opportunities. Employer Description:We manufacture and distribute products based on a Natural Cement based binder which has been in use for over 200 years. Natural Cement’s head office is based in Yorkshire, England.
Our special products are used by all sections of the Railway, Civil Engineering, Water, Utilities and Construction industries throughout the UK & worldwide.
The products have proven to be environmentally friendly, chemically resistant, easy to use, and time saving. They are especially useful in wet & cold environments. Fast setting with high early strength gain is a standard feature of all products.Working Hours :Monday to Thursday 9am - 5pm, Friday 9am - 2pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Join a company that designs and manufactures Automated Test Equipment (ATE) for global industrial sectors. We are looking for a Senior Electronics Engineer to help develop advanced testing and measurement systems.
Key Responsibilities:
Design electronic systems for voltage, current, resistance, and impedance measurement
Develop microelectronic interfaces for control and data acquisition
Lead R&D on new techniques and technologies
Contribute to system design, testing, and customer support
Support sales and technical bids
Occasional travel in the UK and internationally
Requirements:
5–10 years experience in electronic design
Degree in Electronics, Engineering, or related field
Strong skills in power and analog electronics, PCB design (Altium or similar), and system-level development
Familiarity with EMC standards and UKCA marking
Experience with embedded systems, FPGA or VHDL, and Python
Knowledge of LCR measurement, low-level protocols (SPI, I2C), and Ethernet interfaces....Read more...
Join a company that designs and manufactures Automated Test Equipment (ATE) for global industrial sectors. We are looking for a Senior Electronics Engineer to help develop advanced testing and measurement systems.
Key Responsibilities:
Design electronic systems for voltage, current, resistance, and impedance measurement
Develop microelectronic interfaces for control and data acquisition
Lead R&D on new techniques and technologies
Contribute to system design, testing, and customer support
Support sales and technical bids
Occasional travel in the UK and internationally
Requirements:
5–10 years experience in electronic design
Degree in Electronics, Engineering, or related field
Strong skills in power and analog electronics, PCB design (Altium or similar), and system-level development
Familiarity with EMC standards and UKCA marking
Experience with embedded systems, FPGA or VHDL, and Python
Knowledge of LCR measurement, low-level protocols (SPI, I2C), and Ethernet interfaces....Read more...
We are seeking a dynamic and technically astute Applications Engineer - Lighting/Power to join our fast-paced, customer-focused sales engineering team. This is a key strategic role that bridges the gap between technical product development and commercial sales initiatives.
Key Responsibilities of the Applications Engineer - Lighting/Power based in Normanton:
Lead pre-sales activities across target markets, delivering technical presentations and supporting business development efforts.
Engage with clients to deeply understand their processes, technical needs, and use cases, providing tailored solutions that meet their specific goals.
Manage end-to-end technical demonstrations and Proof of Concept (PoC) processes for prospects and partners.
Collaborate with the marketing team to develop impactful, technically sound sales collateral, proposals, and case studies.
Translate customer feedback into actionable input for product development, helping refine and guide the product roadmap.
Coordinate with internal departments including R&D, Delivery, and Customer Support to ensure project success and customer satisfaction.
Gather and share market intelligence and product performance insights to inform strategic decisions.
Required Skills & Qualifications of the Applications Engineer - Lighting/Power based in Normanton:
Excellent verbal and written communication skills in English (additional languages a plus).
Proven ability to communicate complex technical information clearly and persuasively.
Customer-focused with strong presentation and relationship-building skills.
Highly self-motivated and organised, capable of working independently and managing multiple priorities.
Comfortable operating in a fast-paced, evolving environment.
Willing and able to travel up to 40% of the time to meet with clients and attend industry events.
If this Applications Engineer - Lighting/Power based in Normanton could be of interest, please send your CV to bwiles@redlinegroup.Com or call Ben on 01582 878816 / 07471 181784.....Read more...
Respond to customer enquiries via phone and email, providing order updates and tracking information
Welcome and assist visitors in a professional and friendly manner
Accurately input and process customer orders using internal systems
Assist with general administrative duties across the sales office
Collaborate with team members and departments to support customer service and operational goals
Minimum of 6 hours per week spent on apprenticeship work and training
Training:
Working towards your Business Admin Level 3 Qualification, you'll attend monthly 1-2-1 meetings (online via teams every month - No classroom or college!) with your tutor and learn about the modules
You will be given a minimum of 3 hours per week to complete any apprenticeship work (assignments, research, and projects) and will receive at least another 3 hours of training from your employer
All apprenticeship work and training is completed in the workplace, during working hours
Training Outcome:
As with any apprenticeship opportunity - if you prove yourself to be a valuable member of the team there is a strong chance of a permanent post within the business
Employer Description:Dural (UK) Ltd is a fast-growing subsidiary of the Dural GMBH Group, offering cutting-edge profile solutions for a wide variety of flooring applications. Their products serve industries ranging from residential construction to commercial design, supporting installations of tiles, natural stone, parquet, laminate, fitted carpets, and designer coverings. They are committed to delivering quality, innovation, and exceptional customer service.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Presentation skills,Problem solving skills,Team working....Read more...
Customer Care Officer - Renfrewshire - Salary up to £30,000 CBW have a new opportunity for a proactive and empathetic Customer Care Officer to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key ResponsibilitiesAct as the main liaison between tenants/residents and the construction team throughout the duration of works.Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates.Schedule and coordinate access for construction works, ensuring minimal disruption to tenants.Maintain accurate records of all communications and issues raised by tenants and stakeholders.Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently.Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys.Monitor customer satisfaction levels and assist in implementing improvements where necessary.Attend resident meetings and community events as required to build positive relationships with stakeholders.RequirementsProven experience in a customer service or complaints handling role, ideally within housing / constructionExcellent communication and interpersonal skills, with the ability to remain calm under pressure.Strong organisational and time management skills.Ability to build rapport and maintain positive relationships with diverse stakeholders.A proactive approach to problem-solving and a strong sense of empathy.Competent in Microsoft Office and customer service management systems.DesirableKnowledge of housing association practices and social housing legislation.Experience working on refurbishment or planned maintenance projects.BenefitsCompetitive salary22 days annual leave + bank holidaysPension schemeTraining and development opportunitiesSupportive and inclusive team culture....Read more...
Role: Financial Controller
Location: Poole
Contract: Full-time, Permanent, Office-based
Salary: £70,000 per annum
Holt Recruitment is working with a well-established manufacturer in Poole who is looking for a Financial Controller to join the team on a full-time, permanent basis. This is an exciting role for someone who likes working in a dynamic setting, loves to build strong relationships with colleagues. They are looking for someone passionate about their role and the company, and to grow with them for further opportunities in the future.
As the Financial Controller, your responsibilities will include to:
- Manage all accounting processes (P&L, balance sheet, AR, cash flow) in line with UK audit standards.
- Lead financial reporting, forecasting, and strategic analysis to support business decisions.
- Identify KPIs, optimize margins, reduce costs, and drive efficiency.
- Ensure regulatory compliance; liaise with banks, auditors, and tax authorities.
- Develop financial models and support capital planning and fundraising efforts.
- Oversee inventory control, HR compliance, and team development.
What do you need as the Financial Controller?
Experience & Skills:
- 35 years finance and accounting experience
- Hands-on external audit management
- Budgeting, forecasting, and strategic planning
- Customer and supplier liaison
- Proficient in MS Office (Excel, Word, PowerPoint)
- Experience with ERP or similar systems
- Strong admin and data coordination skills
Qualifications:
- Qualified accountant with a bachelors degree
- Solid general education
Personal Qualities:
- Clear communicator, detail-oriented, analytical
- Strong prioritization and problem-solving skills
- High integrity, accountability, and ownership
- Results-driven, self-motivated, and consistent
- Customer-focused and reliable under pressure
What is the next step?
If you believe this is the right role for you, click 'Apply' or call us, and one of our team members will be happy to discuss this Financial Controller role in Poole.
Job ID Number: 87778
Division: Commercial Division
Job Role: Financial Controller
Location: Poole....Read more...
Work with SDNPA employees and designated partners to support the promotion of caring for and enjoyment of the national park environment.
Assist in promoting and carrying out the operational work programmes to implement countryside management projects and support landscape, wildlife and recreational management.
Assist colleagues in their work developing and maintaining links with visitors, partners and the local community.
Participate in practical and applied training relevant to carrying out the apprenticeship as required.
Undertake office administration tasks relevant to the role to develop business management skills which will including using Microsoft office systems and SDNPA / project procedures and processes.
Understand and ensure high levels of customer care at all times.
From time to time other duties may be requested by SDNPA in line with the grading of this post.
Training:Block release to Sparsholt College, schedule to be confirmed.Training Outcome:Progress withing the industry.Employer Description:The South Downs National Park Authority (SDNPA) is responsible for keeping the South Downs a special place. The SDNPA is also the planning authority for the National Park.
The Authority is a public body, funded by government, and run by a Board of 27 Members.Working Hours :Monday - Friday, some exceptions weekend work, but its voluntary to take those work days, paid extra or TOIL.
37hrs.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Physical fitness,An understanding of the role,Can do attitude....Read more...
Supporting day-to-day delivery across client campaigns
Assisting with PPC and SEO client campaign delivery
Creating and editing video content for social campaigns, case studies, and client projects
Helping organise and attend events, from trade shows to networking meetups
Writing blog content, email newsletters, and website updates
Assisting with campaign reporting, keyword research, and creative planning
Promoting Flex’s own marketing through video, content and social campaigns
Learning and developing skills across multiple marketing disciplines
Training:You'll be supported to complete the Level 4 Marketing Executive Apprenticeship, which covers:
Marketing principles, strategy, and customer lifecycle
Content creation, campaign management and analysis
Brand positioning and communications
Legal, ethical and data protection in marketing
Using digital tools to track performance and customer engagement
And more:
Duration: approx. 15-18 months (inclusive of End Point assessment Gateway period)
Delivery: Remote workshops with support from a dedicated marketing tutor
Outcome: Recognised Level 4 qualification - equivalent to the first year of a bachelor's degree
Training Outcome:This apprenticeship will support you in gaining key skills needed to become a marketing executive. Employer Description:About Flex We’re Flex, a fast-growing digital marketing agency working with brilliant businesses across construction and healthcare. Our mission? To simplify digital and do good, honest work that builds long-lasting partnerships.Working Hours :Monday to Friday, 9am - 5pm.Skills: IT skills,Organisation skills,Creative,Marketing Experience....Read more...
We are actively seeking a dedicated Office Administrator to join the dynamic team of a renowned furniture company based in Yate. With a commitment to delivering excellence in craftsmanship and customer service, they offer a diverse range of furniture products to enhance living and workspaces across the region.Administrator (based in Yate), Salary: £20-£25kIn this role, you will be instrumental in ensuring the seamless functioning of administrative operations. From managing office supplies to providing support to various departments, you will play a pivotal role in maintaining efficiency and productivity.Here's what you'll be doing:Handling office operations and procedures efficiently.Managing incoming calls and emails, redirecting inquiries appropriately.Maintaining accurate records, databases, and filing systems.Offering administrative support across different departments as needed.Coordinating meetings and appointments, managing schedules effectively.Providing exceptional customer service by addressing inquiries promptly.Here are the skills you'll need:Strong organizational and time management abilities.Attention to detail and accuracy in work.Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).Excellent communication skills, both verbal and written.Ability to multitask and prioritize tasks effectively.Previous experience in an administrative role is advantageous but not essential.Here are the benefits of this job:Competitive salary of £20-£25k DOEOpportunity to work in a dynamic and growing industry.Supportive and collaborative work environment.Potential for career advancement and skill development.Work Permissions: Candidates must have the right to work in the United Kingdom. Visa sponsorship is not available for this position.....Read more...
Are you a dynamic, passionate and energetic team player? If so, we are looking to expand our team with a Personal & Project Executive Assistant to support the operational & delivery side of the business, who is eager to build a long-term career - not just land another job. This is your chance to join an amazing team dedicated to delivering a seamless experience and exceptional service for our clients. Are you ready to join a team that is committed to your growth as you are? Let's make it happen! What's in it for you?At Modus Vivendi, we are a close-knit, enthusiastic team that thrives on creating outstanding experiences for our clients. As a smaller, privately owned business, our team is our greatest asset, and every team member plays an essential role in our success. We offer a supportive and inclusive work environment, where every team member is valued and is given the opportunity to grow. Plus, our size means we can invest in YOUR development through training and hands-on experience with cutting-edge technology, ensuring you are always learning and progressing.For your efforts and commitment, you will be provided with the following;
LaptopPension schemeAccess to company trade discountsA collaborative and supportive working environmentAll expenses paid social activities and eventsAdditional training development
Our Core Values Teamwork & Collaboration - Teamwork is integral to our success, fostering an environment that encourages open communication, mutual support, and collective problem solving. Personal Growth - We support the professional and personal development of our team, offering opportunities for continuous learning, skill enhancement, and career progression. Innovation - We thrive on pushing boundaries and reimagining the smart home experience, motivating our team to develop innovative solutions that benefit our clients and solve problems. Simplicity - We create user friendly systems that seamlessly integrate into everyday life, fostering a culture that values simplicity and ease of use. Customer Focussed - We are dedicated to understanding and addressing the needs of our clients, prioritising user satisfaction and building long-lasting relationships. Attention to Detail - Quality matters in every aspect, even down to the smallest detail. Job RoleAs a Personal & Project Executive Assistant in the Smart Home Technology sector, you will play a crucial role in assisting the Directors with daily and project related tasks, liaising with clients and project teams, quotations and post-installation support, ensuring the smooth operation of the office and engineering teams. This role involves managing the diaries of engineers, handling stock orders and inventory, preparing materials for engineering tasks, providing assistance to engineers as needed, and managing first-line inquiries from clients. This role offers a dynamic and supportive environment for individuals looking to contribute to the success of our projects while developing their administrative and project management skills.Based from our office in Maidstone, the hours will be Monday to Friday 8:00am to 5:00pm with some flexibility.Duties and responsibilities
Provide a first point of contact for staff and clients, ensuring excellent levels of customer service at all times along with a high-level customer experienceScreening of correspondence to ensure contact is correctly prioritised and referred to the relevant colleagueResponding to customer enquiriesFollowing up on sales enquiriesDocument managementMinute taking of meetings with internal staff, reporting action points and follow up with those responsible to ensure deadlines are metProviding project support where requiredProcurement and stock managementProvide support to engineers with administrative and logistical tasksAssistance with the management of engineer's diaries and booking of appointments
Requirements
An enthusiastic, positive and energetic approach to workA high degree of self-motivation, efficient, ambitious and driven to succeedConscientious and good use of own initiativeStrong organisational skillsExceptional attention to detailHigh standards, both personally and professionallyHighly numerate, accurate and literateExcellent communication skills (oral and written)Capable of working as part of a team or independently as appropriateAdeptness to prioritise and manage multiple tasks and flexible to cope with the changing needs of the company whilst remaining calmAdministratively self-sufficient, proficient with Excel and other Microsoft Office Suite applications
About the companyWith over 20 years of experience since being established in 2005, we have built a reputation as one of the premier smart home companies in the industry, working on exciting projects ranging from bespoke home cinema systems to fully integrated multi-million-pound properties. When you join us, you will be joining a dynamic, energetic team committed to delivering excellence. If you're looking for a role where you'll feel challenged, supported and appreciated, we'd love to hear from you. Please apply here.....Read more...
Regional Lens Account Manager job covering North West England. Zest Optical are currently looking to recruit a Regional Lens Account Manager for a leading manufacturer of Ophthalmic Lenses. The purpose of this role is to build strong business relationships with customers in the independent optical market across the North West region (Manchester - Liverpool).
The Regional Lens Account Manager will successfully grow new and existing accounts, to ensure the company’s ambitious growth strategies are achieved. The individual will identify commercial opportunities to create value for accounts, and successfully manage the delivery and execution of these opportunities.
Regional Lens Account Manager – Role
Manage all day-to-day aspects of customer accounts to achieve revenue growth and achieve business KPIs, goals and strategy.
Evaluate the overall effectiveness of the territory, and customer accounts, identifying opportunities for improvements.
Undertake data analysis of the commercial opportunities that are available to create value for customers and create innovation options to address these.
Deliver insights to the customer to support their continued success
Be the key point of contact for customer(s)
Regional Lens Account Manager – Requirements
Must have FBDO qualification
Previous optical B-2-B sales experience preferable
Ability to communicate at all levels both verbally and in writing
Ability to effectively analyse and interpret data
Regional Lens Account Manager – Salary
OTE package circa £80k
Range of additional benefits
To avoid missing out on this opportunity, please click on the Apply Now link below.....Read more...
Answering the telephone to customers and suppliers
Using email to communicate with customers and suppliers
Assisting with customer queries
Talking with a range of people and directing calls
Being responsible for and maintaining daily reports
Using a management portal to retain information
Creating and maintaining customer records
Processing purchase orders
Providing accurate documentation for clients
Supporting other team members as required
General office duties
Training:
Level 3 Business Administrator
Work based learning
Functional skills
Training Outcome:
Progression onto full time employment
Employer Description:Officestore is based in the North and delivers products throughout the UK New Day. We provide quality office and business products at excellent prices with outstanding customer service.
Our goal is to help you achieve the best value for money on a wide range of products, all the while receiving first-rate service and support. As every customer has different requirements, we pride ourselves on being able to supply a unique solution that fits your needs.
With over 70,000 products in stock ready for free next day delivery and have an extensive range of IT Supplies & Printer Consumables, Office Furniture & Accessories, Business Machines, Facilities Supplies, Paper Products, Ink and Toner, Post Office Stamps and much more.Working Hours :Monday- Friday
9:00am- 5:30pm
1 hour lunchSkills: Team working,Confident telephone manner,Punctual,Passion for sales/industry....Read more...
This is a technical administrative role which will require 2-3 years of close working and training with an experienced staff member.
Utilise a strong background in maths and/or science.
Create certification documentation packages by checking all test results to ensure the steel meets customer specifications.
Ensure that the Subcontract Hire Worker has conducted the correct testing and results.
Raise non-conformities for any discrepancies in test results to customer specifications.
Issue certificates for the steel along with the certification document pack to the customer if their specifications have been met.
Cross over into production control to cover periods of high demand and staff holidays.
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence. You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.Training Outcome:Permanent employment with planned progression to the Level 4 Professional Administration course.Employer Description:With nearly three decades of industry experience, TM Steels stands as a reliable partner for industries that demand quality, precision, and excellence in steel products. Whether you’re in the oil and gas, telecommunications, or valve sector, TM Steels offers the expertise, service, and products necessary for success in today’s competitive market.Working Hours :Monday - Friday, 8.00am - 4:30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Analytical skills,Logical,Initiative....Read more...
This is a technical administrative role which will require 2-3 years of close working and training with an experienced staff member.
Utilise a strong background in maths and/or science
Create certification documentation packages by checking all test results to ensure the steel meets customer specifications
Ensure that the Subcontract Hire Worker has conducted the correct testing and results
Raise non-conformities for any discrepancies in test results to customer specifications
Issue certificates for the steel along with the certification document pack to the customer if their specifications have been met
Cross over into production control to cover periods of high demand and staff holidays
Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:
Permanent employment with planned progression to the Level 4 Professional Administration course
Employer Description:With nearly three decades of industry experience, TM Steels stands as a reliable partner for industries that demand quality, precision, and excellence in steel products. Whether you’re in the oil and gas, telecommunications, or valve sector, TM Steels offers the expertise, service, and products necessary for success in today’s competitive market.Working Hours :Monday- Friday
8.00am- 4:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Analytical skills,Logical,Initiative....Read more...
Raising purchase orders within the ERP system (Epicor)
Goods Receiving within Epicor
Serving as a point of contact for REL when working directly with subcontractors
Liaising with internal stakeholders and advising when raw material and subcontracted parts has arrived
Assisting in the creation of tenders for goods and services
Expediting orders and escalating as required
Monitor supplier performance and support the QCD monthly meeting (Quality Cost and Delivery)
Support with invoice queries
Learn and apply core supply chain skills to support both inbound (goods in) and outbound (goods out) logistics operations.
Rotate across departments within Responsive Engineering to understand and support various aspects of production and supply chain processes.
Assist in maintaining the timely flow of resources to manufacturing teams, ensuring all items meet required specifications and deadlines.
Monitor and ensure customer deliveries are on time and in full, proactively progressing any delayed shipments.
Investigate issues related to goods in transit, liaising with the relevant department and transport providers to gather facts, assess the situation, follow claims through to resolution, documenting and communicating outcomes.
Support the claims process from initiation through to resolution, documenting outcomes and communicating updates to relevant stakeholders.
Training:Working towards Supply Chain Practitioner Level 3 apprenticeship standard. Training will take place at employer's site.Training Outcome:
Once qualified there is the possibility of a permanent role in the production team.
If successful further development opportunities may be offered.
Working within a manufacturing setting is challenging and rewarding, Responsive Engineering are committed to supporting its people throughout their career.
Employer Description:Responsive Engineering Ltd provides a complete diverse, end-to-end manufacturing capabilities under one roof. Utilising technology and highly skilled employees, we provide discreet components or full-service offerings to our customers to a very high standard. As a company, we value safety, collaboration, excellence, innovation, and trust - ensuring strong partnerships and a commitment to continuous improvement. Our ideal candidate will embody these values and demonstrate a dedication to fostering a safe, positive, and supportive work environment. We are committed to being first in line when it comes to taking responsibility for complex manufacturing solutions and to be recognised for customer and employee excellence. Overall, Responsive Engineering Ltd is dedicated to delivering manufacturing engineered solutions that meet the needs of our customers, while upholding our core values of collaboration, excellence, innovation, safety, and trust.Working Hours :Monday - Thursday, 7:00am - 15:30pm and Friday, 7:00am - 12:00pm.Skills: Administrative skills,Analytical skills,Attention to detail,Communication skills,Initiative,IT skills,Logical,Number skills,Organisation skills,Problem solving skills,Team working....Read more...
An Energy Telesales Agent is responsible for contacting potential customers to discuss competitive gas and electricity tariffs, Broadband, boilers and boiler cover. The agent’s goal is to understand the customer’s needs, explain the benefits of switching, and guide them through the sign-up process. Success in this role relies on strong communication skills, resilience, and the ability to build quick rapport while working to targets in a fast-paced, commission-driven environment.
Key Responsibilities of an Energy Sales Consultant:
Reach out to existing and previous customers to renew their energy contracts
Evaluate customer satisfaction with their current supplier and suggest alternatives if needed
Consistently meet and exceed set targets and objectives
Respond to customer inquiries and address objections
Maintain a high standard of customer service
What We Offer An Energy Sales Consultant:
Competitive base salary with uncapped commission, performance-based salary increases
Team outings, regular competitions, and spot prizes
Referral bonuses
28 days of holiday (including bank holidays) with an additional day accrued for every year of service
Rapid career progression opportunities (all our Sales Managers and Trainers have been promoted internally)
Continuous support and training
Company pension plan
Wellness & Wellbeing program for you and your family
Cashback scheme
Christmas and New Year shutdown
Additional personalised benefits
On-site parking
Skills & Experience Required For An Energy Sales Consultant:
Strong fact-finding and problem-solving abilities
Experience in outbound calls, particularly in telesales or call centres
Ability to manage a busy and varied workload effectively
Excellent communication skills
Track record of success in Telesales or similar roles, with a focus on target achievement
Target-driven with a commitment to delivering excellent customer service
Comfortable working in a fast-paced, target-oriented environment
Ability to build strong relationships with customers and colleagues
Motivated and outgoing, with a positive impact on team morale
Adherence to GDPR guidelines and maintaining high call quality standards
Equal Opportunities:
At Money Expert, we are committed to providing equal opportunities for all. We welcome applications from candidates of all backgrounds and ensure a fair and inclusive hiring process. We evaluate candidates based on their skills and potential.
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures
Our training is all completed remotely via teams with a development coach, who will be available for support
You receive 20% off the job training during this apprenticeship which is included in your weekly working hours
Training Outcome:
Potential to progress within Money Expert or in different parts of the Credico group
Employer Description:We are an independent, full-service UK price comparison site. If you are hard-working, motivated by results and thrive in a fast-paced environment, Money Expert could be for you. We offer competitive salaries and commission, a fun and diverse workplace and opportunities for fast progression.Working Hours :4-day shift patterns 09:00 - 18:30 Monday to Thursday.
Exact shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative,Motivated,Target driven,Resilient,Active listening skills,Rapport building,Chatty and friendly....Read more...
Customer Service & Sales Advisor – Mandarin SpeakingLocation: Chelmsford, EssexJob Type: Full TimeSalary: £24,000/annum + Uncapped CommissionOverview: International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.Each year we receive thousands of Awards entries from hundreds of countries across the globe.The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.Responsibilities & Duties:
Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Chase clients for their entries and payments.Support the Customer Services department in general.Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.
Requirements:
Fluency in both spoken and written Mandarin and English.Strong telephone manner.Prior experience in customer services and sales.Good organisational and planning skills.Some flexibility is required with working hours to accommodate different time zones.Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.The role is based in our Chelmsford office, with the majority of client communication by telephone and email.Salary and Benefits:
£24,000 per annumUncapped commissionsFree on-site parking28-day annual leaveWalking distance to Chelmsford town centre and travel servicesPension....Read more...
Carrying out a range of both general office work and more specific administrative tasks to ensure the efficient running of the office.
Providing administration to other members of staff as and when required.
Taking customer calls and providing a high standard of customer service. Responding to correspondence, telephone calls, e-mails as required.
Updating and maintaining records both computerised and paper based to a high level of accuracy.
Providing cover for the office during periods of holiday and absence.
Providing an excellent support function to internal colleagues.
Working in a range of roles incorporating finance, account management and administrative duties.
Dealing with Cash and Credit Checks.
Working with and assisting the internal Credit Controller. Reporting equipment failure and arranging a solution.
Training Outcome:Opportunity to progress after completion of apprenticeship.Employer Description:I am pleased to introduce you to LWC drinks, we are the largest independent and fastest-growing drinks wholesaler in the country.
Operating out of depots nationwide.
Stocking around 6,500 products including Draught Beers, Casks, Wines, Spirits and Soft drinks.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Team working....Read more...
Assist Finance team with adhoc financial tasks
General administrative duties and support to the Goodwille team
Support in raising, issuing, and booking sales invoices to relevant ledgers in Xero
Support in processing purchase invoices on Dext & Approval Max
Support in processing employee expense claims using a range of systems, from paper based to various cloud-based tools
Support in setting up and processing of bank payments
Support in minute and note taking for the business
Training:
Accounts or finance Assistant (level 2) Apprenticeship Standard
AAT Level 2 Certificate in Accounting
You will attend training provided by Coventry and Warwickshire Chamber Training once a week, Commerce House, 123 St Nicholas Street, Radford, CV1 4FD
Training Outcome:
A permanent role within the business with career progression and the opportunity to complete AAT level 3
Employer Description:For over 25 years, Goodwille have helped hundreds of businesses from a variety of different industries, understand and navigate the complexities of UK business culture. From setting up your company in the UK to ongoing support with accounting, payroll and more, we offer a range of professional business services to ensure that your new UK establishment or subsidiary is properly administered, managed and monitored. For optimal efficiency, at Goodwille all your business needs are coordinated seamlessly through one company.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Support to implement learning activities working with individual or small groups of pupils
Support to assist the development of varying skills that support pupils' learning
Support in producing learning resources
Support to assist in pupil supervision
Support in monitoring and recording of pupil progress and developmental needs
Reporting pupil progress to the teacher
Work within the school's policy and procedures
Working to the relevant apprenticeship standard and completing work in a timely manner
Training:
Level 3 Teaching Assistant (SEND) qualification, equivalent to A Level, including Functional Skills in maths and English, if required
The apprentices are required to attend face-to-face training once a week at Sirius Academy West
Training Outcome:
Possible further development leading to full-time employment within the Trust
Move on to the Level 5 Specialist Teaching Assistant Apprenticeship which is equivalent to a foundation degree, paving the way for you to obtain your degree and become a teacher
Employer Description:Our Trust includes primary, secondary and an alternative provision school working together to provide the best learning opportunities for the pupils within our network of schools. Each school serves its own community and has its own unique identity. Together we benefit from working in partnership, share good practice and have a joint central service support team. The current vacancy is for Rising Stars.Working Hours :Monday to Friday - between the hours of 8.00am and 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Optical Assistant – Abingdon
Abingdon | Up to £27,300 | Full Time
The Opportunity
We are recruiting for a full-time Optical Assistant to join a leading optical practice in Abingdon. This is an exciting chance to join one of the most respected names in eye care.
Key Duties
Help patients choose frames and lenses.
Provide excellent customer service.
Support with dispensing, adjustments, and admin tasks.
Requirements
Experience as an Optical Assistant or in a customer service role.
Friendly, helpful, and team-focused.
Package
Salary up to £27,300 per year.
Full-time hours including weekend work on a rota.
Apply Now
Send your CV today for this Optical Assistant role in Abingdon.....Read more...
Co-ordinating International Tours
Liaising with international representatives to organise cost-effective tours.
Booking examiner travel, accommodation, visas, and inoculations.Administering PO payments, commissions, and other international examination event-related expenses.
Meeting with examiners before and after tours to gather feedback and improve the LCME international offer.
Supporting the team in allocating examiners to international events.
Providing support to international representatives.
Ensuring international customer requirements are met in collaboration with the Markets Manager.
Attending meetings to organise international examination events, courses, and workshops.
Processing representatives' commission payments and venue hire costs.
Assisting with onboarding new international customers, regions, and markets.
Providing day-to-day support for international customer queries and troubleshooting in CRM and via email.
Responding to international customer complaints.
Assisting with operational activities, including booking examination dates, timetabling, tour coordination, and payments.
Processing import files and related invoices and payments.
Liaising with customers to resolve issues related to importing data files.
Working with the results team to process international customer results and certification queries.
Theory Examinations
Coordinating LCME’s in-person and live online theory examinations.
Processing customer order data to ensure error-free theory papers.
Resolving customer queries regarding theory papers.
Liaising with theory paper writers, typesetters, printers, and markers to ensure timely production of theory papers in accordance with LCME policies.
Working with LCME’s digital partner (GCA) to prepare and deliver live online theory examinations.
Organising print, fulfilment, and delivery of LCME theory papers.
Ensuring theory papers are scanned accurately and returned to LCME for marking.
Management Trainee Responsibilities
Assisting with daily tasks and projects as instructed by supervisors or managers.
Contributing to the development and implementation of operational strategy to align with business objectives and drive continuous improvement.
Supporting POS projects, observing team coordination, and learning task planning, tracking, and delivery.
Working closely with the New Business Director to proactively seek new business opportunities through calls, meetings, and networking events.
Understanding client needs, providing excellent service, and contributing to client satisfaction.
Observing and supporting managers by participating in team activities and learning to contribute positively within a collaborative working environment.
Communicating effectively with colleagues, customers, and other stakeholders.
Identifying areas for improvement and considering emerging technologies to develop more efficient processes.
Assisting the Finance team with administration tasks while gaining an understanding of budgeting, financial planning, and cost management to support growth and operational efficiency.
Adhering to work health and safety requirements and other FERO policies and procedures to ensure compliance and safety at work.
Complying with the responsibilities outlined in the Apprenticeship Agreement and Training Plan, including attending regular progress review meetings with the Apprenticeship Coach and Reporting Line Manager.
Ensuring personal compliance with all of UWL’s procedures, policies, and regulations, especially those relating to data protection, legal and statutory compliance, information security, IT change control, and health and safety.
Working in accordance with UWL’s equality and diversity policies.
Training:5 Days per week, Monday-Friday, 35 hours. With 6 hours allocated to off-the-job study.Training Outcome:Operations Management.Employer Description:The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025.
We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.
The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.
*University status awarded in or after 1992
The College
The London College of Music Exams is one of the longest leading-established exam boards for the creative arts in the UK and strives for inclusivity and equality in line with the UWL mission.
LCME offer Music examinations in Music, and in Drama and Communication which are held at centres worldwide as well our Digital platform that offers both recorded and live online exams (coming shortly). Our qualifications are unique in the graded exam sector in being awarded by a university.
The exams portfolio covers a wide range of syllabuses with new developments being considered to broaden the offer in the future. UWL is committed to LCME and will continue to invest in opportunities to improve the quality of the experience for staff and candidates of LCME.Working Hours :35 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,International Applications....Read more...
In addition, the successful candidate will be expected to:
Be the voice of the customer
Answer incoming calls and resolve or escalate the clients queries
Respond to Live chat, resolving or escalating the clients queries
Responding to emails, resolving or escalating the clients queries
Be the advocate for the client, ensure all of their tickets are answered to a satisfactory level every time
Ensure their tickets escalated are resolved in a timely manner
Gather feedback from the customers, study other customer success programs and analyse customer data to identify the best practices
Know the company’s products inside and out
Educate customers on the flexibility and capabilities of the software so customers are encouraged to continue using the services
Training:Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake an eighteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place virtually in on line classrooms.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge modules will include:
Digital Technologies
Data Management and Information Systems
Security
Applications Technicians (or) Service Technicians
Training Outcome:Opportunity to progress further within an established tech company.Employer Description:We are a bunch of techy payment experts keen on making the lives of letting agents, landlords and tenants easier at every step of the rent collection process. As such, we develop digital software and provide all the necessary support that goes with that.
Our senior management team have a wealth of experience within the financial, banking and payments environment including card payments (Acquiring and Issuing) and Payment Service Provider sectors.
Our digital team has built platforms that now process over a billion pounds a year, for large corporations in the Insurance, Housing Associations and Utility space. We now want to share our experience and expertise in this heavily regulated environment, to the lettings market. To free up Letting Agents time and make everyone's life a lot more efficient, easier and simpler. Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Number skills....Read more...
Act as an instant and accessible point of contact for all incoming IT related issues.
Gather appropriate information from customers to comprehend issues, queries or complaints.
Resolve or refer IT related issues to full resolution.
This role includes an emphasis on good customer service apprentices will be at the forefront and communicating regularly with our technological need for our internal workforce.
Problem solving so resolve tech issues and knowing where to signpost certain problems is incredibly important.
Act as an instant and accessible point of contact for all incoming IT related issues.
Gather appropriate information from customers to comprehend issues, queries or complaints.
Work to SLA (service level) thresholds for incidents, requests and problems, prioritising and managing workload effectively, managing several open incidents/problems and mini projects simultaneously.
Use knowledge of Hyde’s operating environment and software applications to diagnose and resolve problems where possible and escalate to the responsible team if not able to resolve at first touch.
Ensure that all hardware requests are logged correctly and contain the relevant information required for approval.
Process new starter and leaver requests and setup and change processes as per departmental procedures.
Always ensure confidentiality of users and customer data.
Give users guidance regarding the IT security policy.
Escalate calls to appropriate individuals/teams as necessary.
Demonstrate a proactive and proficient approach to dealing with IT service desk support through the systematic handling and recording of standard processes and procedures.
Work closely and in collaboration with the wider technology teams to ensure an effective all-round customer focused service is always delivered to both internal and external customers.
Develop the skills and knowledge to function in the team and to complete the apprenticeship standard.
Complete the apprentice standard in the allocated time.
Ensure all course work and assignments are completed.
Attend all meetings with professional coach and all training sessions.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
· Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
· Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
· Prioritise systems support tasks and monitor and maintaining system performance.
· Maintain regulatory, legal and professional standards.
· Support the information systems needs for your business.Training Outcome:We aim to secure permanent positions at the end of an apprenticeship as well as offer experience. In the instance a role cannot be secured, we will aim to provide employability support.Employer Description:Hyde Housing Association are a leading affordable provider in South East England, London and Kent. We provide business functions which support our internal operational sub services, our technology team are the pivotal infrastructure supporting our service level capabilities, with a workforce of 1400 people.Working Hours :Monday - Friday 9am-5pmSkills: Communication skills,Problem solving skills,Proactive,Intuitive,Self motivated,Drive to learn,Time management skills,Honest....Read more...
