An outstanding new job opportunity has arisen for a committed Commissioning Operations Manager to ensure new care homes open successfully, achieve strong occupancy levels quickly, and deliver an exceptional first impression to residents, families, and stakeholders
You will be working for one of UK’ leading healthcare providers based in the Lowestoft, Suffolk area
**To be considered for this position you must be a NMC registered nurse with relevant post-registration experience, desirable but not essential**
As the Commissioning Operations Manager your key responsibilities include:
Lead the commissioning and day-to-day operations of newly opened care homes
Ensure the delivery of outstanding, person-centred care to all residents
Motivate and support care teams to maintain high standards of service
Oversee financial performance, including budgeting, forecasting, and cost control
Ensure full compliance with all relevant regulations and industry best practices
Build and maintain strong relationships with residents, families, staff, and external partners
Analyse performance data to improve outcomes and operational efficiency
rive service improvements and turnaround initiatives where needed
Promote a culture of inclusion, equality, and diversity across all services
Act as a positive ambassador within the wider community
The following skills and experienced would be preferred and beneficial for the role:
Proven experience in managing operations in a care home or similar healthcare setting
A track record in commissioning or turning around services
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
Ability to analyse data and make informed decisions to achieve business objectives
Knowledge of best practices in quality care and environment for elderly residents
Ability to work independently and collaboratively in a fast-paced environment
Hold a full UK driving licence
The successful Commissioning Operations Manager will receive an excellent salary of £60,000 per annum. This exciting position is a permanent full time role for 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
**Monthly Car Allowance**
25 days annual leave plus bank holidays entitlement
Comprehensive induction and training programme
Career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Annual NMC PIN renewal paid
Reference ID: 7013
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV ....Read more...
An outstanding new job opportunity has arisen for a committed Commissioning Operations Manager to ensure new care homes open successfully, achieve strong occupancy levels quickly, and deliver an exceptional first impression to residents, families, and stakeholders
You will be working for one of UK’ leading healthcare providers based in the Lowestoft, Suffolk area
**To be considered for this position you must be a NMC registered nurse with relevant post-registration experience, desirable but not essential**
As the Commissioning Operations Manager your key responsibilities include:
Lead the commissioning and day-to-day operations of newly opened care homes
Ensure the delivery of outstanding, person-centred care to all residents
Motivate and support care teams to maintain high standards of service
Oversee financial performance, including budgeting, forecasting, and cost control
Ensure full compliance with all relevant regulations and industry best practices
Build and maintain strong relationships with residents, families, staff, and external partners
Analyse performance data to improve outcomes and operational efficiency
rive service improvements and turnaround initiatives where needed
Promote a culture of inclusion, equality, and diversity across all services
Act as a positive ambassador within the wider community
The following skills and experienced would be preferred and beneficial for the role:
Proven experience in managing operations in a care home or similar healthcare setting
A track record in commissioning or turning around services
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
Ability to analyse data and make informed decisions to achieve business objectives
Knowledge of best practices in quality care and environment for elderly residents
Ability to work independently and collaboratively in a fast-paced environment
Hold a full UK driving licence
The successful Commissioning Operations Manager will receive an excellent salary of £60,000 per annum. This exciting position is a permanent full time role for 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
**Monthly Car Allowance**
25 days annual leave plus bank holidays entitlement
Comprehensive induction and training programme
Career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Annual NMC PIN renewal paid
Reference ID: 7013
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An outstanding new job opportunity has arisen for a committed Commissioning Operations Manager to ensure new care homes open successfully, achieve strong occupancy levels quickly, and deliver an exceptional first impression to residents, families, and stakeholders
You will be working for one of UK’ leading healthcare providers based in the Lowestoft, Suffolk area
**To be considered for this position you must be a NMC registered nurse with relevant post-registration experience, desirable but not essential**
As the Commissioning Operations Manager your key responsibilities include:
Lead the commissioning and day-to-day operations of newly opened care homes
Ensure the delivery of outstanding, person-centred care to all residents
Motivate and support care teams to maintain high standards of service
Oversee financial performance, including budgeting, forecasting, and cost control
Ensure full compliance with all relevant regulations and industry best practices
Build and maintain strong relationships with residents, families, staff, and external partners
Analyse performance data to improve outcomes and operational efficiency
rive service improvements and turnaround initiatives where needed
Promote a culture of inclusion, equality, and diversity across all services
Act as a positive ambassador within the wider community
The following skills and experienced would be preferred and beneficial for the role:
Proven experience in managing operations in a care home or similar healthcare setting
A track record in commissioning or turning around services
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
Ability to analyse data and make informed decisions to achieve business objectives
Knowledge of best practices in quality care and environment for elderly residents
Ability to work independently and collaboratively in a fast-paced environment
Hold a full UK driving licence
The successful Commissioning Operations Manager will receive an excellent salary of £60,000 per annum. This exciting position is a permanent full time role for 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
**Monthly Car Allowance**
25 days annual leave plus bank holidays entitlement
Comprehensive induction and training programme
Career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Annual NMC PIN renewal paid
Reference ID: 7013
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
An outstanding new job opportunity has arisen for a committed Commissioning Operations Manager to ensure new care homes open successfully, achieve strong occupancy levels quickly, and deliver an exceptional first impression to residents, families, and stakeholders
You will be working for one of UK’ leading healthcare providers based in the Lowestoft, Suffolk area
**To be considered for this position you must be a NMC registered nurse with relevant post-registration experience, desirable but not essential**
As the Commissioning Operations Manager your key responsibilities include:
Lead the commissioning and day-to-day operations of newly opened care homes
Ensure the delivery of outstanding, person-centred care to all residents
Motivate and support care teams to maintain high standards of service
Oversee financial performance, including budgeting, forecasting, and cost control
Ensure full compliance with all relevant regulations and industry best practices
Build and maintain strong relationships with residents, families, staff, and external partners
Analyse performance data to improve outcomes and operational efficiency
rive service improvements and turnaround initiatives where needed
Promote a culture of inclusion, equality, and diversity across all services
Act as a positive ambassador within the wider community
The following skills and experienced would be preferred and beneficial for the role:
Proven experience in managing operations in a care home or similar healthcare setting
A track record in commissioning or turning around services
Excellent people management skills, with the ability to motivate and inspire staff to deliver exceptional service
Strong knowledge of financial management, compliance, and regulatory requirements in the care home industry
Strong communication and interpersonal skills, with the ability to build relationships with diverse stakeholders
Ability to analyse data and make informed decisions to achieve business objectives
Knowledge of best practices in quality care and environment for elderly residents
Ability to work independently and collaboratively in a fast-paced environment
Hold a full UK driving licence
The successful Commissioning Operations Manager will receive an excellent salary of £60,000 per annum. This exciting position is a permanent full time role for 40 hours a week from 9am-5pm. In return for your hard work and commitment you will receive the following generous benefits:
**Monthly Car Allowance**
25 days annual leave plus bank holidays entitlement
Comprehensive induction and training programme
Career development and progression
Employee Assistance Programme
Blue Light Card Scheme
Annual NMC PIN renewal paid
Reference ID: 7013
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV....Read more...
Purpose
Provide excellent tenancy sustainment support ensuring tenancies in the private rented sector are sustained to provide safe and secure housing for our customers whilst meeting local and corporate objectives. To provide high quality advice, lettings and tenancy sustainment service that maximises the number of homeless households who are able to move successfully into good quality, affordable private rented accommodation for clients from various services such as HOC, CYP and NRTPF. To promote the use of the private rented sector as a viable alternative to social rented housing, in order to encourage independence, prevent homelessness, provide settled housing solutions and reduce the use of temporary accommodation.
Responsibilities
Work effectively within the private sector to increase the supply of good quality accommodation for households in housing need to meet individual and team targets.
Assess prospective customer’s suitability for private rented accommodation by reviewing their housing history, making enquiries into their financial situation, and establishing whether or not they are able to meet the rent and comply with the tenancy conditions.
Undertake accompanied viewings with prospective customers and provide them with expert advice and guidance on all aspects of letting (including housing benefit and the conditions of tenancy) in order to help them make informed decisions.
Ensure all private rented sector accommodation procured is of the size, type and location required by prospective customer, complies with all health and safety & planning regulations and is in compliance with the location priority policy.
To act as the first point of contact for landlords and tenants who are experiencing difficulties in sustaining tenancies, including acting as a negotiator and or mediator between disputing parties to resolve contractual issues to ensure compliance with the legal framework to sustain tenancies.
Ensure customers are settled into their private rented sector accommodation and fully made aware local services such as doctor’s surgeries, schools, police station, CAB office, dentist surgeries etc.
To understand, and keep up to date with local and national policies affected by legislation with regard to welfare reforms and housing.
Ensure all properties are maintained to a high standard investigate persistent disrepair complaints and/or to take property inventories for those properties accessing the incentive and or bond scheme.
Be responsible for ensuring all landlords and tenants comply with their respective contractual agreements.
Work effectively and efficiently with colleagues within the service, across other departments and external agencies to deliver and excellent customer focused service meeting individual, team, service and corporate targets & KPIs.
Ensure that all payments, including deposits and cash incentives are properly recorded, monitored and, where appropriate, recovered from the landlord, accommodation supplier or tenant in accordance with the contractual agreements and the financial regulations.
Deliver a stream lined high quality customer focused service ensuring telephone calls, emails, letters and complaints are fully responded to promptly and to the highest possible standard in compliance with corporate guidelines or as instructed by the service manager.
Knowledge
Excellent current knowledge of private rented sector housing market and contracts, particularly the issues affecting private rented sector customers and landlords.
A good knowledge and understanding of the government’s welfare reform and its implications on the private rented sector.
Knowledge of private sector housing law, health and safety rating system and other health and safety regulations (gas , electrics and energy efficiency) and legislation relating to the letting of private sector tenancies.
Knowledge of the services provided for households who are in housing need.
General knowledge of good property standards and common building problems.
An awareness of the financial implications of decisions and an understanding of the importance of prioritising value for money.
Skills
Ability to work as part of a team and take initiative with own cases.
Ability to promote and develop effective joint working practices across services.
Ability to work with private sector partners and respond to the needs of that market as well as understanding how that fits with the requirement to meet housing need.
Commitment to the promotion of a homeless prevention approach.
Flexible, problem-solving approach to service delivery with a positive attitude to change and ability to identify opportunities and develop innovative housing solutions.
Ability to maintain databases and work effectively with IT systems.
Ability to meet performance targets and deliver positive outcomes.
Required
Must have Basic DBS.
Experience of effectively working with landlords, letting agents and other accommodation suppliers.
Experience of working with people who are homeless, at risk of homelessness, in housing need and/or living in unsatisfactory housing.
Experience of providing an excellent level of customer care and customer service in a comparable customer service environment.
Experience of working effectively with private sector landlords and/or within a homelessness context.
Experience of prioritising competing demands in a pressurised environment, recognize service priorities and manage a caseload within agreed targets.
Experience of successfully developing initiatives and schemes to provide housing opportunities for people in housing need.
....Read more...
Job Description:
We are looking for an Investment Governance Manager to join the team at a boutique financial services firm. The successful candidate will focus on managing client relationships, and the selection and oversight of suitable investment consultants and fiduciary managers.
This is a great opportunity for an experienced candidate with strong investment knowledge and client relationship experience.
This role is hybrid 2-3 days in the office, and is flexible on location (Edinburgh, London, Manchester, Bristol), and will involve travel to London if based elsewhere.
Skills/Experience:
Pension scheme and investment experience with seven to ten years’ experience.
Proactive, self-starter with the ability to focus on the tactical implementation of that strategy for the firm.
Ability to communicate effectively, strong relationship and presentation skills, good written skills, appropriate MS and data tool skills and emotionally intelligent.
Ideally working towards or already qualified in IMC/CFA for example
Ability to interpret investment data, performance metrics, and fee structures.
Experience of conducting in-depth assessments of fiduciary managers and investment consultants would be beneficial
Strong communication and interpersonal skills to deliver tailored advice and recommendations.
Solid understanding of investment markets, fiduciary management, and defined benefit/contribution pension schemes.
Competence in drafting clear, concise, and insightful research and oversight reports.
Comfortable working with colleagues across levels to support analysis and client deliverables.
Accuracy in data handling, report creation, and compliance with internal processes.
Ability to manage multiple projects and deadlines efficiently.
Staying informed on developments in the UK pension and investment industry.
Awareness of and adherence to relevant regulatory and internal compliance frameworks.
Core Responsibilities:
Provide advice to clients on the selection and oversight of fiduciary managers and investment consultants.
Support due diligence research on fiduciary management and investment advisory firms.
Analyse fee structures and investment data related to these firms.
Maintain up-to-date knowledge of market trends, new products, and developments in the UK DB and DC pension space.
Attend industry conferences as needed.
Contribute to the drafting and writing of research reports.
Collaborate with associates to analyse performance data and prepare client oversight reports.
Ensure compliance with the firm's regulations and procedures.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16066
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
To applying knowledge and skills gained as well as commercial judgement to progress legal claims and provide a high level of customer service to DLG Legal Services clients
To work in rotation through various departments within DLG Legal Services, increasing in technical skills and ability whilst studying towards the Solicitors Qualifying Exams (SQE) on the BPP 6-year Solicitor Apprenticeship with a view to qualifying as a solicitor and working in one of our Litigation Teams
What you’ll be doing:
Your apprenticeship rotation could follow this or a similar path:
Year 1 - You will start in our Customer Response Team, learning the start of the claims process and the various types of claim dealt with by DLG Legal Services, being responsible for initial contact with the client, completing telephone conversions with the client, obtaining claim details and providing clear and correct information using a friendly and professional manner
Year 2 - You will then progress to the Settlement Unit to learn the end of the claims process, chasing and dealing with incoming payments and subsequent financial transactions, clearing balances and closing files as well as keeping clients updated, managing expectations and advising on next steps
Years 3 & 4 – You will work in our Motor Damage or Dispute Resolution teams, representing clients in their claim for compensation. You will be considering accident circumstances, obtaining evidence, drafting statements and assessing who is at fault and the value of the claim, conducting the necessary legal research as well as dealing with litigation tasks such as drafting court documents, dealing with court directions, any applications and preparing for trial
You will also be providing the necessary legal advice to clients on liability, quantum and next steps in the litigation process
You will be responsible for your own caseload and work as part of a supervised team
You will be expected to work efficiently and comply with court directions and other timelines as required.
Years 5 & 6 – You will complete your apprenticeship working in our Personal Injury Fast Track Litigation team, representing clients pursuing compensation for personal injury and financial losses
You will be assisting with higher value claims and dealing with all aspects of litigation
You will be responsible for your own caseload and work as part of a supervised team. You will be assessing liability dealing with employer liability and public liability claims as well as road traffic accident claims, conducting legal research into liability, quantum as court process to provide legal advice to clients on their claim prospect and other legal issues
You will be expected to manage cases efficiently and effectively and always act in the best interest of our clients, identify and investigate any conflicts, complaints and report any issues to a team leader, ensure good working relationship with your team, team leader, management and admin staff as well as external organisations and suppliers and the work-source
Training Outcome:
At the end of Apprenticeship, there is a opportunity to gain a permanent position as a newly qualified solicitor in one of our Litigation Teams
Employer Description:An Alternative Business Structure, owned by the Direct Line Group and an independent law firm authorised and regulated by the Solicitors Regulation Authority. Our mission statement is to be brilliant for our clients every day and ti create legal services that are inclusive and a force for good. We have around 350 employees in our 3 UK offices in Leeds, Bromley and Bristol as well as our off-shore office in South Africa.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Attention to detail,Team working,Initiative,Computer literacy is essential,Word, Outlook, Excel & Teams,Telephone communication,Written communication skills,Ability to prioritise workload,Trustworthiness,Enthusiasm....Read more...
Key Responsibilities:Phase 1: Admin Manager Role
• Administrative Support: Provide administrative support to various departments, including scheduling meetings, managing correspondence, and maintaining records• Office Management: Oversee office operations, including supply management, equipment maintenance, and facility coordination• Data Management: Ensure accurate and timely data entry, maintain databases, and generate reports as needed• Customer Service: Handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction• Housing management Admin and Housing maintenance admin: To oversee our housing management system and learn how to plan and organise maintenance jobs for the company portfolio, keeping the systems up to date • Finance Admin: To support the daily management of the company's finance invoices, petty cash and tracking of energy bills for the housing portfolio
Phase 2: Housing management• Housing Standards: Ensure that all housing units meet the required standards for safety, cleanliness, and habitability. Conduct regular inspections and address any issues promptly to maintain high-quality living conditions• Housing Law: Stay informed about relevant housing laws and regulations. Ensure compliance with legal requirements in all housing-related activities, including tenant rights, lease agreements, and property management• Supported Accommodation: Manage supported accommodation services, providing tailored support to residents with specific needs. Coordinate with support staff to deliver effective assistance and create a supportive living environment• General Needs Accommodation: Oversee the management of general needs accommodation, ensuring that all residents have access to essential services and amenities. Address any concerns or issues raised by residents to maintain a positive living experience• How to Provide Support: Develop and implement strategies for providing support to residents. Train staff on best practices for offering assistance, and ensure that support services are accessible and effective• Inform System: Utilise housing management systems to track and manage housing-related data. Ensure that all information is accurately recorded and easily accessible for reporting and decision-making purposes
Phase3: Business Manager Role• Business Operations: Assist in the planning and execution of business strategies to achieve organisational goals• Financial Management: Support budgeting, forecasting, and financial reporting activities• Team Leadership: Supervise and mentor junior staff, fostering a collaborative and productive work environment• Performance Analysis: Monitor and analyse business performance metrics, identifying areas for improvement and implementing solutions
Phase 4: Operations Manager Role• Operational Oversight: Oversee daily operations, ensuring efficiency and effectiveness in all processes• Strategic Planning: Develop and implement operational strategies to enhance productivity and achieve business objectives• Resource Management: Manage resources, including personnel, equipment, and materials, to optimise operational performance• Continuous Improvement: Identify opportunities for process improvements, lead initiatives to enhance operational efficiency, and drive innovationTraining:This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.Training Outcome:Progression to a full-time Operations Manager for the company. Ongoing CPD opportunities and courses to go on will be on offer.Employer Description:East Midland Homes Cooperative is a Housing Cooperative that was established in 2013. Our base is Nottingham but we serve a wider community. EMHC’s core values are a cooperative approach on tackling social housing issues.
Our members have been working hard within the community hoping to formalise change and make a much-needed difference within the housing sector. EMHC is a Non-for-profit organisation providing affordable rental homes with supported services for disadvantaged families within local communities.Working Hours :Monday to Friday 9 am-5 pm with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Strong leadership skills,pro-active mindset....Read more...
The apprentices will be trained to:
Perform routine bookkeeping tasks such as posting sales and purchase invoices, reconciling bank transactions.
Perform routine payroll tasks, such as calculating pay and tax deductions using payroll software, generating reports, submitting EPS/FPS reports to HMRC.
Perform routine auto-enrolment tasks, including declarations of compliance, pension contribution uploads and payment approvals
Assist with the preparation of financial statements and management accounts, including maintenance of fixed asset registers, control account reconciliations, prepayments, accruals and other routine journal entries.
Handle incoming and outgoing post and email communications.
Prepare VAT returns.
Prepare Self-Assessment Tax Returns.
Training:Apprentices will be required to attend college at least x1 day per week either at Uxbridge, Harrow or Hayes Campus completing necessary mandatory training and units associated with the apprenticeship.
The apprentice will be required to complete:
Work towards gaining a full Qualification.
Employment Rights and Responsibilities.
Skills, Knowledge, and Behaviours.
Standard and End Point Assessment.
Functional Skills in English, Maths, and ICT (if required).
Other training will be provided by the employer as required to enable the fulfilment of the job role.Training Outcome:To gain your Level 3 AAT qualification along with experience.Employer Description:Expertax provides comprehensive accounting services to businesses of all sizes. Alongside accounts preparation our services include bookkeeping and VAT returns, payroll, company secretarial services, tax planning and more.Working Hours :Monday to Friday, between 9am-5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
Our client, a leading longstanding law firm with offices across North Yorkshire, are looking to recruit a Compliance Officer to join their team in York. The successful candidate will be a Compliance Officer, who has ideally gained experience within the legal sector though candidates from a financial services background are still encouraged to apply.
The successful candidate will be in a lead role, handling risk and compliance issues across various offices. Responsibilities include:
Drafting the firms policies and procedures.
Internal and external auditing.
Managing AML, due diligence and GDPR frameworks.
Client onboarding.
Internal training sessions.
Compliance risk assessment workshops.
Ongoing review of the firms compliance systems.
Leading and managing a small team.
Requirements:
A candidate with upwards of 5 years’ compliance experience, ideally gained within the legal sector though candidates from a professional services background with strong general compliance knowledge are encouraged to apply.
A confident self-starter, someone who isn’t afraid of putting forward new ideas and moving the team forward.
What’s on offer?
Salary to £45/50,000 dependent on experience.
Subsidised parking.
Bonus scheme.
Subsidised legal costs after qualifying period.
Generous leave entitlement.
To apply for this role, please do so via the link or contact Chloe Murphy in the Private Practice East Division on 0113 467 9783.....Read more...
Mortgage administration
Use of our client management system
Excel spreadsheets
Interact with clients, brokers, and lenders
Training:
You will acheive the Level 3 Business Administrator Apprenticeship Standard
There are 8 workshops which you will need to attend (delivered by Teams)
You will have a mentor for one-to-one teaching and learning
In-house training will be given to support the specifics of the role
Training Outcome:
Upon completion of the Apprenticeship, there will be ngoing opportunities for personal development and career progression
Employer Description:SRC started trading in 2001 and was founded by Managing Director Simon Torry. Four years later the company became incorporated as SRC Financial Services Limited, under the two trading styles of SRC Mortgage Solutions and SRC Wealth Management. In 2024 SRC Mortgage Solutions Limited was born, with Jack Avery & Josh McIlroy joining Simon Torry on the board of Directors.
Our mortgage team work with a variety of clients, ranging from first time buyers, all the way through to professional property investors. We have strong connections in the affordable housing sector, where we also provide support services to some of the country's major housing associations.Working Hours :Monday to Thursday, 9.00am - 5.00pm and Friday, 8.00am - 4.00pm on. 45 minute lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Job Description:
Do you hold an Accountancy degree with demonstrable experience in a customer service setting? If so, we’d love to hear from you.
Our client, an accounting software company, is currently seeking an Assistant Customer Support Accountant to join the team based in Edinburgh on a permanent basis. This is a fantastic opportunity to establish a career in the fintech industry and build on existing accounting knowledge, becoming an integral part of the team.
Skills/Experience:
Accounting degree or completed accountancy related studies.
Thorough and robust knowledge of accounting processes, ideally supported by practical experience.
Highly computer-literate and tech-savvy, understanding that online engagement is crucial to the success of our business.
Clear understanding of the issues facing small businesses, and a keen interest in how the right financial software can help them.
Awareness of the bookkeeping and accounting software packages available to small business owners and perhaps have some experience using one or more through studies or work experience.
Enjoy providing first-rate customer service and have experience of this from a previous role.
Core Responsibilities:
Being the first point of contact for our customers, via phone, email, and online chat, and responding accurately and promptly to customer queries.
Providing training to customers by way of outbound calls, both to people who are currently on a free trial, as well as subscribers who request further training.
Proactively contacting users to see if they need help.
Helping people who are interested in the product but need more information to decide if it’s right for them.
Assisting the product teams by testing new features or upgrades to existing functionality.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16041
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Job Description:
Do you have at least 5 years’ experience dealing with executries, and seeking your next career move? Our client, a law firm based in Edinburgh, is currently seeking a Private Client Paralegal to join their team on a permanent basis. In this role, you will administer and manage a caseload of executry files independently within a team of Executry Paralegals.
Skills/Experience:
Relevant formal qualification(s), preferably as recognised by the Law Society of Scotland Accredited Paralegal scheme
At least 5 years’ previous experience dealing with executries is essential
A commercial focus in managing workload effectively and efficiently
Excellent interpersonal skills, both written and oral
Able to build professional relationships with clients and third parties
Good organisational skills and the ability to prioritise tasks
A high level of accuracy and strong attention to detail
Ability to work independently as well as part of a team, delegating to and supporting colleagues
Good working knowledge of Microsoft Office applications.
Core Responsibilities:
Administer testate and intestate executries from initial meeting to conclusion.
Proactively manage your own caseload and provide an excellent client service.
Communicate with Executors and other third parties as required.
Identify and resolve any problems experienced by our clients in a professional manner.
Demonstrate a good working knowledge of inheritance tax exemptions and reliefs and be able to produce inheritance tax calculations.
Complete HMRC inheritance tax forms.
Prepare Executry accounts.
Knowledge of legal rights including calculations and experience of the issues that can arise with such claims.
Build good relationships internally and advise colleagues with different specialisms.
Adhere to firm processes in relation to financial policies, time recording and AML compliance.
Maintain accurate records on the firm’s document management system.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16079
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
DevOps Engineer - Zurich, Switzerland
(Tech stack: DevOps Engineer, AWS, Azure, GCP, Linux, Windows, Docker, Kubernetes, OpenShift, Terraform, Ansible, Jenkins, GitLab CI/CD, GitOps (ArgoCD, Flux), Prometheus, Grafana, Microservices, DevSecOps, HashiCorp Vault, Snyk, SonarQube, AWS Lambda, Google Cloud Functions, Kafka, MongoDB, PostgreSQL, MySQL, CI/CD Pipelines, CircleCI, Helm, Docker Swarm, Kubernetes Operators, DevOps Engineer)
We have several fantastic new DevOps Engineer roles with a leading FinTech firm at the forefront of open banking and AI. Join a team of top experts working on innovative solutions that are transforming how financial services are delivered. Our client’s AI-driven platform is revolutionising personalized banking, providing clients with scalable, data-powered financial tools. If you’re passionate about AI, open banking, and cutting-edge technology, this is your chance to make an impact in a rapidly evolving industry.
Our client is looking for passionate DevOps Engineer candidates with experience in some or all of the following (full training will be provided to fill any gaps in your skill set): Tech stack: DevOps Engineer, AWS, Azure, GCP, Linux, Windows, Docker, Kubernetes, OpenShift, Terraform, Ansible, Jenkins, GitLab CI/CD, GitOps (ArgoCD, Flux), Prometheus, Grafana, Microservices, DevSecOps, HashiCorp Vault, Snyk, SonarQube, AWS Lambda, Google Cloud Functions, Kafka, MongoDB, PostgreSQL, MySQL, CI/CD Pipelines, CircleCI, Helm, Docker Swarm, Kubernetes Operators, DevOps Engineer)
Join a dynamic project and help build and scale a cutting-edge application from the ground up. As FinTech grows, our client is leading with innovative, cloud-native solutions. Ready to shape the future of finance with DevOps?
All DevOps Engineer positions come with the following benefits:
Shares in the company.
Pension scheme.
3 hours ‘free time’ each week to investigate new technologies.
27 days holiday (excluding Public Holidays) plus your birthday off.
Flexible working hours.
Location: Zurich, Switzerland/ Hybrid Working
Salary: CHF 100,000 - CHF 140,000 + Bonus + Pension + Benefits
To apply for this position please send your CV to Charlie Skipper at Noir.
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
NOIRSWITTZERLANDREC
NOIREUROPEREC
NOIREURNET
NC/CS/DEVOPS100140....Read more...
Data Engineer – Investment Banking – London/ Hybrid
(Data Engineer, SQL Data Engineer, Java, Python, Spark, Scala, SQL, Snowflake, OO programming, Snowflake, Databricks, Data Fabric, design patterns, SOLID principles, ETL, Unit testing, NUnit, MSTest, Junit, Microservices Architecture, Continuous Integration, Azure DevOps, AWS, Jenkins, Agile, Data Engineer, SQL Data Engineer)
We have several fantastic new roles including a Data Engineer position to join a growing global financial giant. This is your chance to work for one of the most ambitious companies headquartered in London! They are growing at lightning pace and hiring across several teams to join their new and growing IT team! They are looking for an experienced Lead Data Engineer with expert level Java/Python, as well as Snowflake/ Databricks to join an exceptional core engineering team and deliver features across their Data Engineering platform.
We are seeking a Data Engineer who has advanced working knowledge of Snowflake/Databricks and Java/Python, as well as experience with Microservices Architecture and Continuous Integration. Exposure to NUnit, MSTest and Junit would be beneficial, along with knowledge of ETL, Azure DevOps, AWS, and Jenkins.
There is a vast amount of knowledge and experience within the business to share with the right person, so the right attitude, cultural fit, collaboration, problem solving and communication skills are just as if not more important.
We are keen to hear from talented Data Engineers candidates from a financial services background.
This is an amazing opportunity to work for a prestigious brand that will do wonders for your career. They invest heavily in training and career development; top performers will have career path into senior leadership and/or architectural positions ahead of them.
Location: London / Hybrid
Salary: £60K - £95k + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
To apply for this position please send your CV to Sunny Bhalla at Noir Consulting.
NOIRUKTECHREC
NOIRUKREC....Read more...
Responsibilities will include:-
Issuing non-product invoices, ensuring accuracy and timeliness.
Assisting the UK Fixed Cost Accountant with financial data entry, bookkeeping, and reporting tasks.
Supporting the Financial and Business Controlling teams with various accounting, reporting, and administrative tasks as needed.
Reviewing and processing supplier invoices and addressing invoice queries both internally and with suppliers.
Preparing supplier statement reconciliations.
Contributing to the delivery of other services provided by the shared service centre, including Accounts Receivable, Treasury, and Credit Control.
Training:The training will be provided by Riverside College (Widnes/Runcorn) on day(s) release, with days and frequency depending on the course timetable.Training Outcome:If an applicant has already completed AAT Level 2, then the apprenticeship can potentially be adjusted to start at AAT Level 3.
During the 24 months this apprenticeship gives opportunity work across the Finance functions.
Upon completing the apprenticeship, there is the possibility of securing a permanent position with opportunities for further development within INEOS Inovyn.Employer Description:INEOS Inovyn is Europe's leading producer of vinyls and in the top three worldwide. With an annual turnover of €5.1 billion, INEOS Inovyn has circa 4,300 employees and manufacturing, sales and marketing operations in 8 countries across Europe.
INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes. www.inovyn.com www.ineos.com
INEOS Inovyn’s portfolio consists of an extensive range of class-leading products arranged across General Purpose Vinyls; Specialty Vinyls; Organic Chlorine Derivatives; Chlor Alkali; Hydrogen and Performance Chemicals. INEOS Inovyn's annual commercial production volume is circa 10 million tonnes.Working Hours :Monday – Friday, 8:30am – 4:15pm, with a 30-minute unpaid lunch break.
Holidays - 20 days + 8 Bank Holidays
80% onsite INEOS Inovyn Bankes Lane Offices, Runcorn; 20% Training – location to be set by providerSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative....Read more...
Role: Senior Business Analyst
Location: Bournemouth
Salary: £30,000 - £35,000 per annum
Holt Recruitment is working with a Renewable Energy Group in Bournemouth who are looking for an Senior Business Analyst to join their team on a permanent, full-time basis with a desire to learn and develop a career in the bid team.
Whats the role?
The Senior Business Analyst will be responsible for the following:
- Analysing the structure of a business to determine how it operates and determine its objectives
- Deliver business analysis services to support the organisation during the full lifecycle of any change initiative
- Contribute to the development of the Business Analysis Practice by undertaking Continuous Professional Development and identifying and implementing changes to BA services and deliverables
- Lead shaping of changes, understanding business drivers and clearly articulating the business need for change
- Identifying any problems with the current business model
- Manipulating data creating spreadsheets and putting into charts
- Preparing and delivering a report of their findings
- Financial Modelling
- Working in the bid team/processes.
- Overseeing the implementation of approved process improvements
What do you need as an Senior Business Analyst?
- High attention to detail.
- Number oriented
- Desire to learn Bid
- To be able to work in a fast-paced environment.
- Have technical and analytical thinking.
- CRM experience.
- Experience within the renewable energy sector is desirable but not essential.
- Ambitious, able to work as part of a team.
- Experience in data/business analysis.
- Excellent communication skills both verbal and written.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Senior Business Analyst role in Bournemouth.
Job ID Number: 75704
Division: Commercial Division
Job Role: Senior Business Analyst
Location: Bournemouth....Read more...
Exciting opportunity for graduates! Join a leading technology company revolutionizing retail investment as a Business Operations Executive. You'll play a pivotal role in ensuring smooth and efficient functioning of the business operations, facilitating collaboration across teams and supporting the delivery of exceptional service to the clients. Business Operations Coordinator (based in Elstree, Salary: £25K - £30k) Here's what you'll be doing:Coordinating and facilitating communication between various departments to ensure alignment with business objectives.Assisting in the planning and execution of marketing initiatives and campaigns to promote our platform and services.Supporting the webinar hosting activities, including content creation, scheduling, and participant engagement.Conducting research and analysis to identify opportunities for process improvement and optimization.Assisting with account management tasks, including client communication and relationship management.Providing administrative support to senior management as needed.Here are the skills you'll need:Strong organizational and multitasking abilities, with exceptional attention to detail.Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.Proficiency in Microsoft Office Suite and other relevant software applications.Analytical mindset with the ability to gather and interpret data to drive decision-making.Here are the benefits of this job:Competitive salary of £25k - £30k upwardsOpportunities for professional development and career advancement within a growing company.Exposure to the dynamic world of retail investment and financial services.Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.....Read more...
Facilities Account Manager - Glasgow - Package up to 57.5K CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experienced Facilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services. In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence. Key ResponsibilitiesOversee and develop several FM contracts, ensuring exceptional service across all disciplinesLead service delivery teams, working collaboratively across helpdesk, soft services, and hard servicesConduct regular audits, site visits, and compliance checks to maintain high operational standardsManage all commercial aspects of the contracts, including P&L, billing, and ACW worksIdentify opportunities for service improvements and implement changes effectivelyRespond to reactive situations and manage incident reporting as requiredChampion a customer-first culture in everything you doAbout YouMinimum 3 years’ experience in FM account management or contract deliveryProven track record of managing multi-service FM environmentsStrong financial and commercial understandingExcellent client relationship management skillsProactive, adaptable, and committed to service excellenceFull UK driving licenceDesirable QualificationsIOSH accreditedIWFM membership (AIWFM or higher)IWFM Level 3 qualification or working towardsWhat’s On OfferCompetitive salary packagePension 5%Company vehicle or car allowance (where applicable)Career development opportunitiesPrivate Health Care33 days holiday Life assurance x 4 ....Read more...
General Office Administration
Answer and direct phone calls, take messages, and handle correspondence
Maintain office supplies and equipment
Organise and schedule meetings, appointments, and staff calendars
Prepare meeting rooms and manage logistics for internal and client meetings
Open post and file digitally
Document & File Management
Create, update, and maintain client files in both paper and digital formats
Assist with the preparation and formatting of reports, invoices, and financial documents
Handle sensitive and confidential information in accordance with data protection regulations
Preparing Engagement Letters and undertake AML checks
Ensure all Onboarding and Disengagement tasks are complete
Prepare Disengagement Letters
Client Support
Greet and assist clients in person, via phone, and by email
Handle initial client queries and direct them to the appropriate staff member
Support onboarding of new clients by gathering necessary documentation
Financial & Compliance Support
Assist with the preparation and sending of invoices and statements
Help monitor deadlines for tax returns, VAT submissions, and other compliance requirements
Liaise with HMRC and other third parties when needed
Submit Confirmation Statements and other documents to Companies House
Chase debtors and take payments over the phone
Team Support
Support accountants and partners with diary management and ad hoc tasks
Assist with the onboarding and orientation of new team members
Contribute to maintaining a clean, organised, and professional office environment
Training:Business Administrator Level 3.
The apprenticeship will be delivered in the workplace.Training Outcome:On completion of the Business Administration apprenticeship there could be an option to progress onto a finance apprenticeship to include bookkeeping and payroll responsibilities.Employer Description:We are an accounting firm providing tax services to a variation of clients. Our firm is made up of a small team of 9 working across 2 offices, one in Appley bridge and one in Ashton-in-Makerfield.Working Hours :Monday to Friday 9am - 5pm with a 1-hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Facilities Operation Manager - Glasgow - Package Circa 65K CBW are proud to be exclusively supporting a leading facilities management provider in recruiting an experienced Facilities Operations Manager to take charge of multi-site Total Facilities Management (TFM) contracts. Reporting directly to the Operations Director, you'll lead contract delivery, drive operational performance, and inspire both clients and internal teams to achieve outstanding results. This is a high-impact leadership role focused on service excellence, commercial performance, and team development. You'll be at the forefront of innovation in facilities delivery, ensuring compliance, enhancing client satisfaction, and maximising contract value. Key ResponsibilitiesBuild and maintain strong client relationshipsResolve issues promptly and professionallyRepresent the business confidently and collaborativelyOversee and develop multiple TFM contractsDrive commercial performance, profitability, and growthDeliver services in line with contractual KPIs and SLAsManage and mentor a team of Facilities Account ManagersFoster a high-performance culture with clear goals and supportPromote collaboration across departments and disciplinesStreamline operations and drive process improvementsEnsure compliance with health & safety and statutory regulationsMonitor service quality and implement continuous improvement initiativesOwn budget performance across multiple sitesControl costs and identify opportunities for efficiencyContribute to forecasting, reporting, and financial strategyLead key projects from initiation to deliveryEnsure projects are completed on time, within scope and budgetProduce regular performance reportsUse data to identify trends, risks, and areas for improvementTo be considered: Minimum 5 years’ experience in FM account or operations management Proven track record in managing multi-site, multi-service contracts Strong financial awareness and commercial mindset Excellent leadership and mentoring capabilitiesConfident communicator with a customer-first attitudeExperience in contract retention and organic growthFull UK driving licenceIOSH certification Salary and Benefits: Salary up to £58K Car Allowance - 6.5K Holidays 33 days Private Health care Car allowance ....Read more...
Job Description:
Do you have a background in accounting / bookkeeping coupled with a commitment to providing outstanding customer service? If so, we’d love to hear from you.
We are working on an exciting opportunity for a Support Accountant to join the team at an Edinburgh based software provider on a permanent basis. You will be responsible for providing front line accounting support to users via email, phone and web chat.
Skills/Experience:
Qualified to AAT level or be a qualified bookkeeper, or relevant experience within an accountancy / finance role
A good understanding of payroll, VAT and Self-Assessment is essential.
Highly computer-literate and web-savvy, understanding how crucial online engagement is to the success of any business.
Have experience of working with small businesses, a clear understanding of their issues, and a keen interest in how the right financial software can help them.
Have an advanced understanding of the accounting requirements of customers with the ability to explain complex reporting and accounting concepts to users in plain English, together with an advanced understanding and knowledge of the product and all functionalities.
Able to train other members of the team on an ongoing basis in relation to accounting and product.
Have experience of using a variety of bookkeeping and accounting software packages.
Possess excellent spoken and written communication skills; in particular, be able to explain accounting concepts to both our customers and to the technical team in clear, plain English.
Core Responsibilities:
Provide front-line support to our users – mainly by live chat and phone, and take responsibility for consistently responding accurately, promptly and fully in relation to both content and grammar.
Provide training to customers by way of outbound calls, both to people who are currently at free trial stage and to subscribers who request further training.
Help people who are interested in the product but who need more information to decide if it’s the right product for them.
Assist with product planning and with testing of new features or upgrades to existing functionality.
Have the skills and confidence to deliver webinars and seminars to customers.
Follow and influence processes and policies and suggest improvements by questioning existing ones and encouraging other team members to do the same.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 15970
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Assist in preparing accounts for sole traders, partnerships, and limited companies
Support audit fieldwork and client site visits (as needed)
Process bookkeeping and VAT returns for clients
Liaise with clients to gather information and resolve queries
Use accounting software and Excel to maintain financial records
Support senior staff with ad hoc administrative and accounting tasks
Training:The successful candidate will be required to attend weekday courses, once a week, at First Intuition to study towards their AAT Level 3 qualification as well as mentoring towards the Level 3 Assistant Accountant Apprenticeship knowledge, skills, and behaviours.Training Outcome:Possible progression to a higher-level apprenticeship upon successful completion of the level 3 apprenticeship. Employer Description:We are a well-established firm of chartered accountants offering audit, tax, and advisory services to a wide range of clients across various industries. At M J Bushell we pride ourselves on our supportive culture, commitment to staff development, and delivering high-quality service.Working Hours :Monday - Friday 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Team working....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
To provide and deliver efficient, effective, customer-oriented housing maintenance services
To deal with enquiries into RPRMO, supporting a right-first-time approach, where enquiries fall outside the remit of the Housing team
Working closely with a range of internal and external partners will be key to delivering a consistent and responsive service
Act as the first point of contact for tenants reporting repairs and maintenance issues
Log repair requests in the housing management system accurately
Liaise with the DLO and external contractors to schedule repairs, ensuring prompt response times
Monitor outstanding repairs, keeping residents informed of progress and resolution times
Ensure that repairs are completed in line with KPIs, especially those related to emergency and urgent repairs
Provide reception duties for the main office, greeting tenants and visitors in a professional manner
Answer phone calls and respond to email queries from residents, dealing with complaints, repairs, or other enquiries efficiently
Log all resident interactions, ensuring accurate record-keeping to inform future actions and responses
Support efforts to measure and improve tenant satisfaction, including conducting surveys and gathering feedback on repairs and other housing services
Respond to tenant complaints in a timely and professional manner.
Assist in monitoring tenant rent and service charge accounts, making contact with tenants who are behind on payments
Provide advice and support to tenants facing financial difficulties, working with the Housing Officer to offer payment plans or support in accessing financial assistance
Maintain accurate records of rent arrears and contribute to reducing arrears in line with RPRMO targets
Provide administrative support in tenancy sustainment activities, including referrals to support services, organising tenancy reviews, and tracking outcomes
Assist tenants with any queries related to their tenancy agreements and services available to help them stay in their homes
Log and assist in managing ASB complaints, ensuring they are escalated appropriately to the Housing Officer or external agencies
Provide updates to tenants on the progress of their ASB complaints, maintaining confidentiality and professionalism
Identify and report safeguarding concerns to the Housing Officer or appropriate safeguarding authority, ensuring tenant welfare is prioritised
Work with external services to support vulnerable tenants, following safeguarding policies and procedures
Promote equality and diversity in all aspects of service delivery and resident interactions, ensuring all tenants are treated fairly and respectfully regardless of their background
Support RPRMO in delivering services that are accessible and meet the diverse needs of the community
Work towards achieving specific KPIs for repairs completion, tenant satisfaction, rent collection, and ASB case resolution
Provide regular updates to the Estate Director on progress towards KPIs and suggest improvements where needed
Help organise community events and activities aimed at enhancing tenant engagement and satisfaction
Build customer confidence in digital channels and demonstrate your own personal commitment to using new digital tools for delivering excellent customer service
Understanding of GDPR legislation and a commitment to confidentiality
To carry out any other duties reasonably requested by the Estate Director
Training:The successful candidate will obtain a Level 2 Housing & Property Management Assistant Apprenticeship standard qualification. Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 8:30am - 3:30pm, Tuesday 9am - 4pm, Wednesday to Friday 8:30am - 3:30pm with a 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Nice personality,Resilient,Confident....Read more...
