A Freight Forwarder Apprentice plays a crucial role in the logistics and supply chain industry, ensuring the smooth coordination of shipments, documentation, and customer communication. Here’s a breakdown of key responsibilities and required skills for this role:
Key Responsibilities:
Shipment Coordination:
Assist in booking shipments with carriers (air, sea, courier and land)
Track and monitor cargo movement
Communicate with clients regarding shipment status
Customer & Supplier Communication:
Liaise with customers, agents, suppliers, and freight companies
Provide updates on shipments and resolve issues
Handle customer inquiries and complaints professionally
Billing & Invoicing:
Generate invoices and pass purchase invoices
Verify freight charges and coordinate with accounting teams
Data Entry & System Management:
Input shipment details into freight management software (Realm etc .)
Maintain accurate and up-to-date shipment records
Training Outcome:
There is potential for the role to become permanent after the programme is successfully completed
Employer Description:International Freight Solutions offer a broad range of Worldwide Freight Service options for both Export and Import. Working closely with our clients, we source the best solutions to fulfil the logistics requirements.Working Hours :Monday to Friday
09:00- 17:00
1 hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Using your sales skills to gain new customers, you will nurture & develop them to build your own portfolio of trading accounts. Being their 1 point of contact, you will act as a 1 stop shop servicing all aspects of their freight needs and building long term relationships with both customers and suppliers.
Although dealing with mainly road based movements – (UK and European imports and exports) you will also provide solutions for customs, air freight and sea freight shipments - offering a global solution to your expanding client base.
You will be responsible for gaining enquiries from your client base, contacting our partners for pricing, quoting and managing the shipment from start to finish in line with your customers requirements.
You will book and manage your own shipments, request the relevant customs paper work and keep your clients updated along the way.
You will be tasked with resolving issues quickly and effectively as and when they arise whilst being a good communicator and providing the highest level of customer care.
This is a fast paced, target focused environment and we are looking for talented sales professionals to develop into Freight Account Managers and join our vibrant, lively and dynamic team.
Training Outcome:Clear career path and progression from Apprentice to Trainee Freight Account Manager to fully fledged Freight Account Manager. This will involve incremental salary increases and eligibility to enter onto company bonus scheme in due course. Company car may also be available once they become a fully fledged Freight Account Manager.Employer Description:Quality Freight Services Ltd is 30 years old this year. The company is an International Freight Forwarder with multiple offices across the UK, dealing with road, sea and air freight shipments along with our own internal customs deptWorking Hours :5 days per week, Monday to Friday 8.30am - 5.15pm / 45 mins for lunch.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Patience,1 year sales experience....Read more...
An Apprenticeship to develop towards becoming an International Freight Forwarder, whose overall aim is to manage or support our Customers’ logistics by arranging the movement of Freight via Air, and Road. This will include Exporting and Importing Goods from and to the UK and across the World.
Role and Responsibilities:
Develop relationships with customers (internal/external)
Ensure all customer enquiries are responded to promptly and professionally
Adhere to Customs Compliance procedures and documentation
Ensure each ‘Job File’ is fully and accurately completed
Work with Carriers and Handling Agents to resolve exceptions and discrepancies as they arise
Work with DGF departments and external agents on Air, and Road freight planning and coordination
Liaise with DGF Warehouse team on Air, and road freight planning and coordination.
Maintain mandatory milestones through the Company's Freight Forwarding system
Use Company systems to create, manage and maintain the movement of freight
Update the Company’s customer complaints system with all required inputs
Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption.
Contribute to the ‘First Choice’ continuous improvement program
Participate in Monthly Team briefing sessions and weekly performance dialog meetings
Training:On-the-job training delivered by the employer.
Apprentices without Level 2 English and maths may need to achieve this level prior to taking the end-point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours to progress and develop.
Identify, track and support 6 hours of off-the-job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim for Apprentices to either move into a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:Tell us about the organisation
**Updating your employer information will also update the employer information on any current vacancies we are advertising for you** DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday between 9am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The programme builds the specialist knowledge and skills needed to influence the customer experience and their satisfaction with your organisation
Learners will develop important customer service skills and behaviours alongside product/service knowledge, enabling them to effectively handle a range of customer interactions, whether face-to-face, on the phone, by post, email or text, or through social media
Training:
Customer Service Specialist Level 3 Apprenticeship Standard
Training will take place at work
Training Outcome:
After completing the apprenticeship, we would like the individual to stay with the company and continue growing their career with us. We aim to provide opportunities for development, progression into more senior roles, and long-term career advancement within the organisation
Employer Description:Chain Logistics Services is a team of dedicated professionals having distinct experience in Maritime, supply chain and logistics industries. It has been our constant endeavour to provide first class, highly competitive services to our clients.
By monitoring and responding to our client’s needs, Chain Logistics Services is constantly developing the scope of its expertise which has made us a fast growing logistics service provider. Our comprehensive range of services and solutions, cover every single need of Importers & Exporters. Chain Logistics Services develops customised logistics solutions to meet the priorities of each client, with a responsible, ethical approach.
Chain Logistics Services is a stable, independent and fast growing freight forwarder. Our excellent customer service, In-House expertise and our global logistics network has placed us at forefront of our industry.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Team working....Read more...
