Maintenance Service Coordinator - Salary DOE 25-30K CBW have a new opportunity for a proactive and empathetic Maintenance Service Coordinator to act as the primary point of contact between our construction teams, tenants, housing associations, and subcontractors. The successful candidate will have strong experience in customer service and complaint resolution, particularly in a housing or construction-related environment. Key ResponsibilitiesAct as the main liaison between tenants/residents and the construction team throughout the duration of works.Respond promptly and professionally to tenant inquiries, concerns, and complaints, providing clear communication and timely updates.Schedule and coordinate access for construction works, ensuring minimal disruption to tenants.Maintain accurate records of all communications and issues raised by tenants and stakeholders.Work collaboratively with site managers, housing officers, and subcontractors to resolve issues efficiently.Support the project team with administrative tasks related to customer service, such as preparing notices, appointment letters, and satisfaction surveys.Monitor customer satisfaction levels and assist in implementing improvements where necessary.RequirementsProven experience in complaints handling role, ideally within housing / constructionExcellent communication and interpersonal skills, with the ability to remain calm under pressure.Strong organisational and time management skills.Ability to build rapport and maintain positive relationships with diverse stakeholders.A proactive approach to problem-solving and a strong sense of empathy.Competent in Microsoft Office and customer service management systems. BenefitsCompetitive salary22 days annual leave + bank holidaysPension schemeTraining and development opportunitiesSupportive and inclusive team culture....Read more...
Energy Efficiency Compliance Administrator - Renfrewshire - 25K-30K DOE We are seeking a detail-oriented and proactive Compliance Administrator to support a Retrofit Compliance team in delivering high-quality energy efficiency projects in line with standards and other regulatory frameworks. This is a crucial administrative role focused on ensuring all documentation, reporting, and compliance requirements are met throughout the lifecycle of retrofit projects. Key ResponsibilitiesSupport the Retrofit Compliance team with all administrative tasks related to energy efficiency and retrofit projects.Ensure accurate and timely collation, filing, and archiving of compliance documentation (e.g., Retrofit Assessments, Plans, Designs, Installations, Evaluations).Liaise with Retrofit Coordinators, Installers, Assessors, and other stakeholders to obtain and verify required documentation.Maintain comprehensive compliance trackers and databases to ensure all documentation aligns Assist in the preparation of reports and audits for internal and external stakeholders.Monitor deadlines and project milestones to support timely submissions and project progress.Contribute to process improvements for documentation handling and compliance procedures.Support in handling queries from auditors, funding bodies, and project partners.Key Skills and ExperienceStrong administrative background, ideally within construction, energy efficiency, housing, or compliance environments.Excellent attention to detail and strong organisational skills.Confident using document management systems, Microsoft Office (especially Excel), and project tracking tools.Ability to manage multiple tasks and deadlines effectively.Strong written and verbal communication skills.Experience working with energy efficiency Salary + Benefits 22 days plus bank holidays Salary up to 30K Company pension Career progression....Read more...
Retrofit Compliance Administrator - Renfrewshire - 25K-20K DOE We are seeking a detail-oriented and proactive Retrofit Compliance Administrator to support a Retrofit Compliance team in delivering high-quality energy efficiency projects in line with standards and other regulatory frameworks. This is a crucial administrative role focused on ensuring all documentation, reporting, and compliance requirements are met throughout the lifecycle of retrofit projects. Key ResponsibilitiesSupport the Retrofit Compliance team with all administrative tasks related to energy efficiency and retrofit projects.Ensure accurate and timely collation, filing, and archiving of compliance documentation (e.g., Retrofit Assessments, Plans, Designs, Installations, Evaluations).Liaise with Retrofit Coordinators, Installers, Assessors, and other stakeholders to obtain and verify required documentation.Maintain comprehensive compliance trackers and databases to ensure all documentation aligns with PAS 2035 and funding scheme requirements (e.g., ECO4, SHDF).Assist in the preparation of reports and audits for internal and external stakeholders.Monitor deadlines and project milestones to support timely submissions and project progress.Contribute to process improvements for documentation handling and compliance procedures.Support in handling queries from auditors, funding bodies, and project partners.Key Skills and ExperienceStrong administrative background, ideally within construction, energy efficiency, housing, or compliance environments.Knowledge of retrofit principles and PAS 2035 framework is highly desirable.Excellent attention to detail and strong organisational skills.Confident using document management systems, Microsoft Office (especially Excel), and project tracking tools.Ability to manage multiple tasks and deadlines effectively.Strong written and verbal communication skills.Experience working with energy efficiency funding schemes (e.g., ECO, SHDF, LAD) is a plus. Salary + Benefits 22 days plus bank holidays Salary up to 30K Company pension Career progression ....Read more...
