About the role
You will be responsible for supporting our centralised complaints function helping to ensure adherence with the Financial Conduct Authority’s dispute resolution rules and supporting our delivery of consumer duty regulations through the prevention of customer detriment. You’ll play a key role in logging, tracking, and coordinating complaint cases, ensuring timely responses and accurate records.
Duties will include:
Log and track complaints accurately within internal systems.
Monitor complaint inboxes and ensure timely allocation and updates.
Support the complaints team in maintaining records and case files.
Liaise with customers, internal teams and appointed representatives as required.
Assist in preparing data for reporting and regulatory submissions.
Training:Compliance and Risk Officer Apprenticeship Level 3.
Risk and compliance is a key department in any business. This apprenticeship is designed to give individuals in your organisation the knowledge they need to fully understand the implications in their team, organisation, and industry. Ideal for those working within a, usually FCA, regulated environment, who are in the early stages of their career for spotting risk and compliance issues. It is particularly beneficial for those individuals who need to understand frameworks, policies, and procedures to ensure your business runs effectively. Apprentices will also achieve a qualification from the International Compliance Association (ICA).
Apprentices will choose from the following Mandatory ICA qualification options: International Advanced Certificate in Anti Money Laundering, Advanced Certificate in Managing Fraud or International Advanced Certificate in Regulatory Compliance. Also included in the apprenticeship:
ICA Public Workshops.
Optional Microsoft Specialist Skills.
Application of skills.
Development Sessions.
Portfolio of Evidence.
Professional Discussion.
Interview.
For each module, learners benefit from attending small, scheduled online classes taught by a subject matter specialist. Each apprentice will also have access to online materials which they will be directed to use.. An apprenticeship has to be relevant to the job you are undertaking and you must dedicate 20% of your time towards it.Training Outcome:Service Desk Technician, Engineer roles, DevOps, other areas of Tech support.Employer Description:We're transforming our industry with the best mortgage journey, which is only made possible by ensuring we empower our people to be their best at work, aligned to our core values. Our team are connected by our values we call our 'DNA'. Our DNA runs through everything we do at MAB and guides us on our journey for everyone to be their best self. https://www.mortgageadvicebureau.com/recruitment-page/ please see our video here to hear it from our very own people!Working Hours :You will be responsible for supporting our centralised complaints function helping to ensure adherence with the Financial Conduct Authority’s dispute resolution rules and supporting our delivery of consumer duty regulations.Skills: Communication skills,Attention to detail,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Attend the site pre-start meetings to understand the construction issues and details with the Senior / Quantity Surveyor
Assist with the compiling of tender packages for all sub-contract trades including procuring material quotes from suppliers
Receive tenders and assist with the analysis sheet for each trade comparing tender levels
Liaise with Construction Department on performance and compliance
Assist with the production of sub-contract orders to accord with site programmed build requirements
To liaise with the Quantity Surveyor / Director and provide all necessary forecast and site budget information to meet requirements
Assist with the control and reporting of post contract cost movements to provide such monthly reporting as required
Ensure invoices/applications for payments are processed in accordance with Standard Terms and Conditions of Contract
Assist in the regular review of materials on-site and material valuations
Settle all variation invoices/applications for payment in accordance with Standard Terms and Conditions of Contract
Assist with the certifying of retention releases on completion of the project
Assist with the preparation and agreement of final accounts
Maintaining necessary systems to efficiently file and retrieve information
Assist with maintaining final account schedules
Ensure to continue self-development and follow training plan
Attend departmental meetings as required
Deal with queries from colleagues
Print and issue site drawings
Prepare detailed and itemized bills of quantities for construction projects
Ensure your workplace is kept tidy and any hazards are eliminated or reported to your line manager
Wear appropriate protective clothing on site at all times
Attend all health and safety training as required by the Company
Training:
Construction quantity surveying technician Level 4 (Higher national certificate) Apprenticeship Standard
CertHE Quantity Surveying
Taught over two years on a part-time basis with day release delivery on ARU's Peterborough campus
Training Outcome:
The potential opportunity to progress onto the Construction QS Top-Up to gain the full degree
Employer Description:We are an established SME Civil Engineering Contractor, based in North Northamptonshire. The Company itself having been established for more than 10 years has built trust and lasting relationships through the delivery of safe, innovative, and responsible solutions for most sectors including Housing, Commercial, Education, Industrial and Healthcare
The Company operates across the UK but mainly focused on a 100mile radius of head office.
Excellence in standards and service are at the heart of everything we do. We are committed to providing a safe, secure and inclusive environment for everyone to work in. Our main aims are to ensure that your project is carried out on time, to the highest standards, safely and at the most competitive price.Working Hours :Monday - Friday, 8.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Team working,Adaptability....Read more...
RoleClimate17 are working with an international renewable energy company who build, operate and manage a portfolio of large-scale Solar PV assets across Europe. They are actively searching for a skilled solar PV Field Service Engineer to carry our planned, preventative and reactive maintenance across their UK portfolio Responsibilities Routine maintenance activities on modules, inverters, cables and connectors, DC and AC distribution boxesRoutine maintenance activities on module mounting systems, fence and gates, inverter and transformer stations (excluding equipment)Routine maintenance activities on monitoring and communication equipment (data logger, routers, sensors, etc.)Routine maintenance activities on security system devices (cameras, barriers, etc.)Fault finding on electrical components by means of visual inspections or professional site measurement activities (thermal imaging, insulation tester, etc.)Visual inspection activities, cleaning and report to management teamExecute corrective measures to keep the system availableEngage and manage subcontractorsCalled to perform reactive and corrective maintenance activities as well as, from time to time to manage subcontractors and control quality of activities performed.The site technician shall give availability on working from time to time during weekends and bank holidays (as part of a team rota). Requirements Minimum of 3-5 years’ experience in electrical installation and maintenance, preferably in industrial or utility-scale environments.Proven experience or technical knowledge of three-phase photovoltaic (PV) systems.Strong knowledge of health and safety regulations and best practices.C&G or NVQ level 3 electricalBS 7671 18th edition wiring regulationsC&G 2391-94/95 test and inspection, or equivalentProficiency in using electrical testing toolsGood working knowledge of Microsoft Office applicationsAbility to work independently and manage time effectivelyStrong communication skillsProblem-solving mindsetTeam playerValid and clean car driving license Location: Bristol region About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
Key Responsibilities:
Provide first-line IT support to staff and users, under guidanceAssist in setting up and maintaining Windows 11 devicesSupport basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs, you need to be a driver
Skills & Requirements:
Basic understanding of IT systems and hardware
Familiar with Windows 11 operating systemBasic knowledge of networking concepts (e.g., IP addresses, routers, switches)
Awareness of general IT security best practices
Strong problem-solving skills and willingness to learn
Good communication and customer service skills
Reliable and punctual with a proactive attitude
Essential Criteria:
Full UK driving licence and own vehicle (site visits may be required)
Must live within a reasonable commuting distance of Brentwood, Essex
Right to work in the UK
Desirable but Not Essential:
Any prior IT support experience (voluntary or paid)
Familiarity with Microsoft 365
GCSEs in English and Maths (Grade C/4 or above)
What we offer:
Hands-on experience in a supportive IT environment
Support to achieve a recognised IT qualification (e.g., Level 3 IT Support Technician)
Opportunities for progression and continued learning
Travel expense reimbursement for work-related travelFriendly and collaborative team culture
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
As part of the Level 4 Network Engineer Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning
Training Outcome:
Potential full time position for the right candidate after completion of apprenticeship
Employer Description:We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology.
We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements.
Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries.
We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You will be responsible for:
Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Daily checking and backing up of servers
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Updating pages on school-controlled websites where required
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT-related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training Outcome:On successful completion, the apprentice will be qualified as a Level 3 IT Support Technician, which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications.Employer Description:The Elms Academy is a diverse and vibrant community situated on Clapham Common. In 2024 our A level results were ranked amongst the top in United Learning Academies with 36% A*-A and 71% A*-B grades. In terms of GCSE results, a tremendous 76% of students achieved a grade 4 or above in both English and maths, with 59% achieving grade 5 or above in the two subjects. Our progress 8 score was +0.91 which put us at the top of the Lambeth borough.
These results are due to the unique culture and community that has developed at The Elms Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child. There is a culture in which every single child matters, and must be supported to achieve their full potential. Unlike local selective schools, our pupils are from a variety of backgrounds and are mixed gender, meaning that Grammar Stream pupils will learn how to socialise and communicate effectively with others. 41% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most disadvantaged students achieve the best GCSE results possible and thus change lives. All staff at the academy are driven by a strong mission to provide educational excellence to students with the least privilege.
Our results show that The Elms Academy is a place where students from all backgrounds thrive academically and socially in an atmosphere of mutual respect, tolerance and diversity. Our academic approach is for every student in every lesson to enjoy their learning. We strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love their subject through strong personal subject knowledge and a passion for their subject.
The Elms Academy is a close-knit and diverse community that learns together, has fun together and continues on our journey towards all-around excellence for each individual student year after year.
The Academy has cultivated a friendly and welcoming environment for all its staff, with a strong collaborative culture that has community at its heart. Our staff feel empowered, supported and are provided with the highest-quality professional development and effective performance management. We pride ourselves on ensuring that every member of staff is supported to be the best they can in the classroom and to achieve their career aspirations. That helps us to build our own talent pipeline. We have made staff wellbeing a priority by promoting good physical and mental health and listening to the feedback from all staff.Working Hours :Monday-Friday between 8.10am-4.10pm. Term time only.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
Joining our team will mean working on our sites in and around the London North area.
The role would include a mixture of office and site based tasks to give you the well-rounded experience required to see schemes from conception into construction and completion. This would involve exposure to Health, Safety & Environment management, Planning and Co-ordination and Commercial management.
Once you have completed the departmental rotations you will choose your preferred career pathway and work towards technical and professional qualifications, in that area.
Responsibilities
You will work with the site management team to ensure the projects are completed safely, on time, on budget and to the correct specifications.
You will spend time in our different departments, such as site engineering, construction management, design, planning, digital, commercial and pre-construction.
You will learn how we procure work, design, plan, and construct buildings for our clients.
Your will become proficient in the application and use of a wide range of Company systems and software packages and also survey instruments
As well as learning on the job, you will be required to attend College.
Our regions covers a large geographic area and although we try to place staff near to their homes sometimes, they may be required to work some distance away. Training:
Level 4 Construction Site Supervisor Apprenticeship
HNC Construction Built Environment
Technician Level with CIOB - Chartered Institute of Building
Block Release at Dudley College - accomdoation and travel is organised for you
Training Outcome:VINCI Building Apprenticeship Scheme has been designed kick start your journey towards becoming an industry expert. You will get hands on experience and tailored training to support you every step of the way.
In addition to the qualifications the programme will enable candidates to progress in terms of level of responsibility, interpersonal skills, leadership, commercial awareness and technical engineering knowledge.
This position offers candidates to opportunity to learn on the job, gain a recognised qualification and the opportunity to progress on to a degree course upon completion and ultimately lead to full membership of the relevant professional institutions.
We are looking for a long-term relationship with our apprentices and we have a long-term career structure in mind, whereby we see the apprentice developing into senior roles within our business as it grows.Employer Description:Do you want to be a part building the environments in which we live, using the latest technology and building methods? VINCI Building are committed to creating a working environment that is inclusive and diverse.
VINCI Building is engaged on a variety of interesting and challenging construction projects predominantly within the healthcare, education and commercial sectors across all regions in the England.
Our goal is always to build strong partnerships with our customers and stakeholders to ensure success by unlocking your strategic vision and turning it into a deliverable scheme.
We are active in a wide range of sectors and value bands, allowing us to provide a regional service with national resources.
VINCI Building delivers complex projects and programmes, blending our corporate stability with the local knowledge our teams offer.
Sustainability is at the heart of our approach and we are committed to respecting and protecting the environment in everything that we do. We take the time to understand and make a positive difference to each community that we work in to ensure that our projects leave a lasting legacy.Working Hours :Monday to Friday, from 8.00am to 5.00pm.
Fixed term contract for 2 years.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
I.T. Apprenticeship Role with ECC June 2025 As an IT Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers. We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails
Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions
Resolving the initial query to the best of your ability if you don’t need to escalate. recognising when a call is urgent and escalate accordingly, Carrying out configuration and testing of new kit prior to install at customer site
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload; the ability to demonstrate an excellent customer service focus when dealing with clients
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs. Ultimately we’ll work to promote you through the ranks of 1 st , 2 nd and third line support! Our customers are supported from 8:30am – 6:00pm Monday – Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu. In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCE Grade A-C level in both English and maths.Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :8 am-5 pm pm Monday-FridaySkills: Communication skills,IT skills....Read more...
