Managing all inbound calls, passing them through security checks using Proposition, and then routing these calls to the correct area
Quality Control all the telemarketing teams booking calls and managing the Consultants' diaries
Providing support for the Customer Experience team with the provisioning of their deals and liaising with various third parties to complete orders
Providing one-to-one support to customers where applicable
Monitor all internal equipment essential to the office's operation, such as stamps, stationery, work notebooks, blank SIM cards, tape, and cleaning supplies
Training:
Business Administrator Level 3 Apprenticeship Standard
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
The role has the potential of growing into its own role or the chance of progression throughout the sub departments within the Unified Communication department (help desk, project managers etc).
Employer Description:The company has a family atmosphere and therefore someone who can socialise and has a fun but professional personality is very important. We can teach the candidates about Telecoms, but not impact too much on their individual personality. Happy to teach from scratch if it means that the person we are bringing on board is the right person. We have quarterly staff socials, Director lunches (which you are voted on via your manager), an employee benefits scheme, dress-down Fridays, Google Review incentives, and much more.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
