To support the delivery of high-quality bookkeeping and accounting services to a portfolio of clients, while completing the AAT Level 4 Accounting qualification. The apprentice will work under supervision, gradually taking responsibility for client accounts and internal practice processes.
As part of the accounting team, you will assist with managing client accounts, including (but not limited to):
Bookkeeping & Accounts Preparation
Process accounting transactions using software such as QuickBooks Online, Xero and Hubdoc
Maintain accurate sales and purchase ledgers
Prepare trial balance and supporting schedules
Reconcile bank, credit card and loan accounts
Post journals, including accruals, prepayments and depreciation
VAT & Compliance
Prepare and submit VAT returns in accordance with MTD regulations
Assist with CIS returns (if applicable)
Maintain client compliance records and filing deadlines
Client Communication & Support
Liaise professionally with clients via email, telephone and in person
Request, organise and manage accounting records and documentation
Provide regular updates to clients on the progress of their accounts
Administrative & Practice Support
Maintain accurate and confidential client files (digital and paper-based)
Assist in preparation of management accounts and year-end paperwork
Support senior team members with ad-hoc accounting and administrative duties
Training Outcome:Fixed-term contract for 18 months with the possibility of the role becoming permanentEmployer Description:CAG Accounting Services Ltd and our dedicated team can offer a hassle-free service for all accounting needs, including company start-up, annual accounts, and tax returns.
In addition to providing the customary accounting, and tax services, we take satisfaction in providing guidance on how to expand and grow your company.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Working in a team of up to nine assessors in an open plan office
Record data as required into a bespoke computer application (training provided)
Assess warranty claims on OEM systems and liaise with and where required the Retailers via telephone and e-mail
Ensure all data is aligned with all the correct processes, technical bulletins and campaigns
Proactively find all relevant data and identify clearly the reasons for accepting, amending or rejecting claims
Administer the necessary documentation to support the warranty claims
Accept and attempt to resolve enquiries from Customer Retailers (and Customer personnel) via a Communications / Systems entry methodology
Complete all work to a minimum quality requirement assessed by MSXI and customer management
Training Outcome:The candidate will support in warranty administration with the offer of a full time role on completion, dependant on performanceEmployer Description:For over 30 years, we have proudly partnered with top automotive OEMs and mobility companies worldwide, offering unwavering support in their pursuit of transforming their retail strategies and managing operations across key areas such as : Dealer Performance Improvement, Repair Optimization and Consumer Engagement. With an unwavering commitment to excellence, we empower our clients to unlock their full potential through the combination of people, processes and technology.
Equipped with innovative tools, extensive industry knowledge and passion for revolutionizing retails operations, we strive to inspire and drive our clients towards success.
As the mobility industry undergoes a transformative journey, we stand as the catalyst for its success. Join us on this extraordinary path, where together, we will shape the future of mobility. MSX focus areas include: Consumer Engagement Warranty and Repair Efficiency Diagnostic and Repair Enhancement Parts, Accessories and Service Performance Technical Information Sales Performance and Distribution Actionable Insights LearningWorking Hours :Monday to Friday 8am to 5pm (40 hours per week).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Parts Advisor
As a Car Parts Sales Advisor / Parts Advisor, you will play a key role in advising and assisting customers with their automotive parts needs, from car spares to accessories. With your knowledge of the automotive aftermarket industry, you will help ensure our customers receive the best advise on Car Parts and Accessories.
We are a dynamic and growing Motor Factor, specialising in a comprehensive range of car parts, accessories, and other aftermarket automotive products. Due to our strategic expansion, we are looking for a dedicated and passionate Car Parts Sales Advisor / Automotive Parts person to join our friendly and supportive team.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £35K Basic + Bonus + Pension + 28 days annual leave inc BH
Key Responsibilities:
Advise customers on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch of products.
Maintain and manage stock levels to ensure customer orders are fulfilled in a timely manner.
Assist with any other tasks and areas of the business as required.
Develop and maintain excellent customer service and a strong rapport with customers.
Work closely with the team to achieve sales targets and ensure customer satisfaction.
The Ideal Candidate:
Experience: Solid knowledge and experience in advising and selling car spares, accessories, and specialist car parts.
Technical Mindset: A genuine interest in cars and a good understanding of the automotive aftermarket.
Motor Factor Background: Previous experience in a Motor Factor environment would be a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software / MAM Autocat is advantageous but not essential.
Customer Service Skills: Exceptional telephone manner and excellent communication skills.
Team Player: Willingness to support and collaborate with colleagues in other areas of the business when necessary.
How to Apply:
To apply for this fantastic Parts Advisor role, please forward your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4240RCA....Read more...
Parts Advisor
As a Car Parts Sales Advisor / Parts Advisor, you will play a key role in advising and assisting customers with their automotive parts needs, from car spares to accessories. With your knowledge of the automotive aftermarket industry, you will help ensure our customers receive the best advise on Car Parts and Accessories.
We are a dynamic and growing Motor Factor, specialising in a comprehensive range of car parts, accessories, and other aftermarket automotive products. Due to our strategic expansion, we are looking for a dedicated and passionate Car Parts Sales Advisor / Automotive Parts person to join our friendly and supportive team.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £35K Basic + Bonus + Pension + 28 days annual leave inc BH
Key Responsibilities:
Advise customers on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch of products.
Maintain and manage stock levels to ensure customer orders are fulfilled in a timely manner.
Assist with any other tasks and areas of the business as required.
Develop and maintain excellent customer service and a strong rapport with customers.
Work closely with the team to achieve sales targets and ensure customer satisfaction.
The Ideal Candidate:
Experience: Solid knowledge and experience in advising and selling car spares, accessories, and specialist car parts.
Technical Mindset: A genuine interest in cars and a good understanding of the automotive aftermarket.
Motor Factor Background: Previous experience in a Motor Factor environment would be a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software / MAM Autocat is advantageous but not essential.
Customer Service Skills: Exceptional telephone manner and excellent communication skills.
Team Player: Willingness to support and collaborate with colleagues in other areas of the business when necessary.
How to Apply:
To apply for this fantastic Parts Advisor role, please forward your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4240RCA....Read more...
To ensure that all treatments are carried out professionally and accurately at all times
To demonstrate a high level of confidence and competence in all services
To undertake any necessary training to improve salon standards and skills
To maintain high quality treatment, in keeping with the clients’ wishes
To be organised with your day-to-day duties, including checking the appointment book regularly
To ensure that all areas are kept clean and tidy, creating a safe environment for you and your clients
To keep all electrical appliances in good working order, ensuring that any faults are reported
To maintain and update record cards to assist when dealing with customer complaints, marketing, confidentiality and to aid other Stylists and staff with client history
To achieve a realistic target of takings by ensuring maximum use is gained from the appointment system and ensuring the Salon ran adequately at all times
To cover the reception area, when required, assisting with telephone calls, bookings and face-to-face clients
Customer Service:
To ensure that internal and external customer service given within the department is to the highest standard at all times
To deal with any internal and external customer complaints or customer requests as and when required
To be friendly and approachable towards clients and colleagues at all times
To take an active part in increasing clientele on a regular basis
To promote the salon and have a good knowledge of any specialised treatments/services and products available
To ensure that all services and products are charged for at the correct price, in accordance with the price list
Training:
Full training will be given on an ongoing basis for most daily duties
Will have a line manager in place who will be mentor
Weekly attendance at Riverside College (WA8 7QQ)
Apprentices will work towards achieving a Diploma in Hairdressing Professional level 2
Training Outcome:Permanent opportunity with company may be on offer on completion of apprenticeship.Employer Description:Colin William was established in 2000, we are a small friendly & enthusiastic team offering a wide variety of services to suit everybody's needs.Working Hours :Tuesday - Saturday, during salon hours. College day - Monday. Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Team working,Creative....Read more...
Duties and key responsibilities:
Windows 11 Desktop Operating Systems.
Windows 2019/2022/2025 Server environment. Knowledge of Windows Active Directory.
Maintain and manage network infrastructures including the core switches, cabling, peripheral devices and related equipment.
Install, configure and maintain clients’ servers and workstations in line with the Company’s standards.
Work with multiple hardware and software platforms.
Identify and resolve issues with workstations, operating systems and network infrastructures.
Helpdesk:
Provide accurate and creative solutions to client problems to ensure user productivity.
Assist in the resolution of user and support issues of the Company’s.
Research, resolve and respond to questions received via telephone calls, emails and site visits in a timely manner and in accordance with Company’s standards.
Acquire and maintain current knowledge of relevant products and support policies in order to provide technically accurate solutions to customers.
Log all support calls on the Helpdesk system and keep current and updated information for each call in order for other support users to access when required.
Complete documentation of all systems processes and related system configurations, cabling and placements.
Regularly monitor and record server and network performances.
Maintain current virus protection strategies.
Maintain and manage an efficient information storage and retrieval system including automated daily back-ups.
Maintain and manage all peripheral devices connected to the network.
Participate in team projects that enhance the quality and efficiency of technical services.
Ensure effective administration support to all departments ensuring quality customer service delivery.
Attend training sessions and assist in training workshops for clients and their end-users.
Undertake from time to time, other duties which may not form part of this job description.
Deliver High Level of Customer Satisfaction.
To ensure excellent customer service is maintained at all times.
Housekeeping standards are maintained to the Company’s requirements at all times.
Develop and maintain customer site records for relevant support information.
Ensure that the Helpdesk is aware of all issues and information regarding sites allocated and falling under your responsibility.
Attend training sessions and possibly assist in training workshops.
Training Outcome:Opportunity for permanent employment upon completion of apprenticeship. Further training and development will be provided with opportunities to take Microsoft MCP exams. Employer Description:We were set up in 2003 and like to consider ourselves your go-to ‘One-stop-shop’ supplier of IT support services and products, serving small and medium sized businesses.
Our service reach is London, Kent and the Home Counties with remote clients in Europe and SE Asia.
You will always receive Fast, Free and Friendly Advice.Working Hours :Monday - Thursday 9am-6pm, Friday 9am-5pm.Skills: Basic IT skills,English Language skills,Customer focused,Punctual and reliable,Trustworthy,Keen eye for detail....Read more...
Premier Seeds are currently seeking a Customer Service Apprentice to deliver outstanding service and support to customers across a range of channels. The customer service apprentice will work closely with Sorina on a day-to-day basis to handle customer queries, process commercial orders, and ensure a smooth and positive experience for every customer. Customer communication will take place across:
Digital Channels (Social Media Messages on Instagram and Facebook)
Email
Potentially Telephone (not a service they offer today)
As well as supporting customers across our key sales platforms:
Amazon
Ebay
The role will involve providing accurate information, resolving issues efficiently, and maintaining a professional and friendly approach to help drive customer satisfaction and loyalty.
This job is on a permanent basis (Monday-Friday: 9am-5pm or 8am-4pm) with 6hrs per week allocated to completing the apprenticeship training.
Responsibilities
Respond promptly to customer enquiries via email, phone, and social media in line with business requirements.
Process commercial customer orders accurately and efficiently.
Provide product information and guidance to help customers make informed purchasing decisions.
Monitor Amazon and eBay messages to ensure timely and professional responses.
Assist with maintaining online reviews and ratings by replying to Trustpilot reviews.
Create a customer complaints log to identify recurring issues and provide feedback to improve processes and the customer experience.
In addition, this is a small business and from time to time during the busy season the customer service apprentice may be required to support the operational side of the business in printing orders, packaging or dispatch.Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.
You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 2 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more. You will also complete Functional Skills training in English and maths, if you don't already hold equivalent qualifications.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:This is a brand new role and the company have ambitious plans for growth. There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:Premier Seeds Direct was started in 2007 borne out of the frustration with large seed growers, providing limited selections, poor quality and restrictive pricing. The business has developed a great range of products at fair prices and has grown from the kitchen table to a small unit employing 18 people outside Salisbury.
The business has recently undergone a buy out and Phil Redman has taken the lead in the business and is looking to convert the strong foundations into a key competitor in the seed market.
The business has a loyal customer base and a fantastic value proposition so this is an incredibly exciting time to be on board. As a family run business, they have maintained the friendly, family feel as they have grown. They are a small, supportive team who value new ideas.Working Hours :Monday-Friday: 9am-5pm or 8am-4pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You’ll play a key role in staff and client relationships, driving fill rates and continuity while delivering a brilliant experience to everyone we support.
Key Responsibilities
Shift Fulfilment & Operations -
Source and book suitable staff into open shifts; hit daily/weekly fill targets.
Build and maintain rotas and recurring patterns for priority services.
Send shift confirmations, directions, and start-time reminders; manage check-ins and late-running escalations.
Monitor cancellations; backfill quickly and keep clients updated.
Log all actions and outcomes accurately in our systems (e.g., Easy Recruit/CRM).
Candidate & Staff Engagement
Keep in regular contact with active and lapsed workers; re-activate and rebook first-time starters.
Grow a talent pool for key locations and shift types (earlies/lates/weekends).
Gather feedback after shifts and pass on praise/issues to the team lead.
Client Service
Call new locations after first bookings to check satisfaction, capture manager details, and identify further needs.
Provide proactive updates on coverage; offer continuity (same staff) where possible.
Support the team with daily service reports and ad-hoc client requests.
Systems, Data & Reporting
Keep rota data, staff availability and notes up to date and accurate.
Produce simple reports (e.g., daily fill rate, late arrivals, rebook rates).
Help improve desk processes and templates (texts, emails, call scripts).
Note: This role is focused on fulfilment operations rather than compliance. (Basic document checks may be observed as part of learning the end-to-end process, but compliance is handled by our dedicated team.)
Experience / Skills -
Excellent telephone manner and confidence speaking to people all day.
Strong relationship-building skills and a helpful, solutions-focused approach.
Organisation & attention to detail — accurate notes and rotas are essential.
Ability to prioritise in a fast-paced environment and meet targets.
IT literate: Outlook/Teams, Excel (basic), and comfortable using CRM/app tools.
(Previous recruitment, customer service, call-centre or scheduling experience is a bonus but not essential.)
Training:This is a Business Administration Level 3 apprenticeship (approx. 18 months).All training is delivered at the workplace via tutor-led monthly visits/sessions.On successful completion you will gain the Level 3 qualification.Training Outcome:Strong performers are highly likely to be offered a full-time role on completion, with progression into Bookings Consultant, Account Coordinator or Team Lead pathways, plus further training opportunities.Employer Description:Cucumber Recruitment supplies agency staff to healthcare organisations across the UK. We pride ourselves on long-term relationships, rigorous standards, and excellent support for both our staff and clients.Working Hours :Monday–Friday, likely 9:00am–5:00pm (to be confirmed).
Because we operate 7 days a week, 7am–10pm, there may be occasional early/late or weekend support for learning/cover with notice.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Creative,Initiative....Read more...
Act as the first point of contact for parents and visitors arriving at the school
Deal with telephone and face-to-face enquiries efficiently and in a professional and supportive manner
Seek support from other colleagues where necessary to respond to complex enquiries
Respond to messages promptly and accurately, passing on information to relevant staff members as necessary
Assist staff and pupils with the information and support they need
Control access to the school in line with the school’s safeguarding procedures, including signing-in visitors, checking identification as necessary, issuing passes and notifying them of safeguarding and safety procedures
Write and send email responses that are professional and uphold the school’s vision and values
Update and distribute online and offline communications (e.g. letters, newsletters, social media posts etc) to parents, staff and other stakeholders
Read and follow the relevant school policies
Undertake training required to develop in the role
Ensure all duties and responsibilities are undertaken in line with the school’s health and safety policy
Contribute to the safety of children and young people and protect them from harm
Monitor the late arrival of pupils
Training:Customer Service Practitioner Level 2.Training Outcome:
Progession onto Level 3 Business Admin
Receptionist
Employer Description:King David Primary School is a Modern Orthodox Jewish school. Alongside providing a stimulating and enriching education, we believe nurturing the spiritual, personal, moral, and cultural development of our children is fundamental to all that we do. Through our core values, we aim to create a community of happy and confident children, who are proud of their heritage and faith.Working Hours :8am - 3.30pm Monday to Thursday
8am - 2.30pm Friday
30-minutes lunch
6-hours paid additionally to be agreed
Term time only positionSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Specific responsibilities:
To be based in the main school office.
To provide high standards of telephone and reception skills when communicating with outside agencies, parents/carers, governors, staff and students.
To provide a professional image when greeting visitors and other stakeholders.
To prioritise telephone calls and visitor queries and deal with all requests appropriately, accurately record messages and signpost as required.
To ensure visitor signing-in procedures are followed correctly, including safeguarding checks.
To open, sort and distribute incoming mail and also deal with all outgoing mail, including taking deliveries to the post office as required.
To co-ordinate data collection sheets as required, ensuring a smooth process is adopted of sending forms home to parents, monitoring returns and updating information in SIMS to ensure an accurate record is kept at all times.
To assist with the processing and updating of free school meal/ pupil premium data.
To assist with student admissions and student transfers, including curriculum allocation, CTF files and hardcopy files.
To ensure staff pigeonholes are updated regularly with leavers/new starters.
To support the Attendance Manager with administrative tasks. For example, inputting the student late register on SIMS and class charts in a timely manner.
To maintain office stationery levels.
To assist with new intake, including processing consent forms.
General Duties and Responsibilities
To provide refreshments for meetings and visitors and clear away afterwards.
To ensure approved catering orders are collected and ready as per request.
To deal with all stakeholder enquiries.
To administer first aid, the employer will provide first aid training.
To use the booking system to book rooms, reprographic requests and maintenance requests.
Understand and comply with GDPR.
Ensure that equality and diversity are mainstreamed in all aspects of the job.
Promote good customer care practice in your work. Ensure that services are customer focussed. Ensure complaints are dealt with openly and fairly. Actively seek the views of customers and staff. Provide services that are fair and accessible to all.
To liaise with external organisations representing the school in an efficient and professional manner.
Special Conditions:
The post-holder will be expected to undertake the appropriate training provided by the Trust/ College to assist them in carrying out any of the above duties.
The post-holder will be expected to contribute to the protection of children and vulnerable adults, as appropriate, in accordance with any agreed policies and/or guidelines, reporting any issues or concerns to their immediate line manager.
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to.
To carryout duties with full regard to the Trust’s Equal Opportunities and Dignity at Work Policy.
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before any appointment can be confirmed.
Training:Monthly onsite tutor visits, you will be given time in the workplace to complete college work and complete training.Training Outcome:Employment within the organisation, to be discussed at interview.Employer Description:At Wolsingham School every pupil is known, valued and supported to develop to their fullest potential – both in the classroom and through their exceptional range of clubs, activities and trips. The School believes that every child has unique gifts and it is their job to help them achieve their very best. Wolsingham School is a close-knit community where students behave exceptionally well and enjoy school. In the supportive environment with superb facilities, students thrive, are inspired to learn and achieve highly.Working Hours :37 hrs per week. Monday – Friday, 8am – 4pm. Role is term time only.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
County Electrical Suppliers has the ability, flexibility and commitment to service all sectors of the electrical supplies marketplace. Our company is committed to maintaining a comprehensive stock profile from leading electrical supplies manufacturers in the UK and Europe.
Our trade counters are convenient and well stocked, with delivery vehicles to provide frequent and reliable delivery of products to your chosen destination. Our call and collect service means that items available from stock will be ready for collection at your convenience.
We recognise all of our customers are individual and the needs of an industrial and commercial can differ greatly from the needs of a contracting customer.
What is an Electrical Wholesaler?
Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, cafes that give us access to electricity - from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians.
After full training responsibilities will include:
Managing stock in and out (to external clients)
Picking and packing
Store transfers and stock control
Completing the paperwork within the office
Raising quotations
Trade counter
Sales calls
Processing orders
Administration
Answering the telephone
Some heavy lifting will be involved with loading and unloading the vans
Training:Completing a Level 2 Trade Supplier Apprenticeship Standard, consisting of:
Knowledge and competence qualification in Trade Supplier at Level 2
End-Point Assessment (EPA) - final test and observation
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment is conducted, more often than not, on site according to the employers wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment is conducted both on and off the job, according to the needs of the course and the learner.
Every effort is made to ensure the best result is achieved by the learner.Training Outcome:Opportunities that could arise after the apprenticeship are:
Sales Team Member
Counter Sales
Warehouse Supervisor
Sales Rep
Employer Description:EDA learning and development will employ you on behalf of this employer. We are a Flexi-Job Apprenticeship Agency who support and guide you whilst you are completing your apprenticeship within the Branch Location.Working Hours :Monday - Friday, 8.00am - 5.00pm - (with 1 hour for lunch).Skills: Communication skills,Problem solving skills,Number skills,Team working,Initiative,Physical fitness,Timekeeping,Enthusiasm,Keen to work and study....Read more...
Job Title: Full-Time Outbound Sales AdvisorLocation: Head Office located in Stafford Employment Type: Full-TimeDepartment: Retail OperationsCompetitive starting Salary, commensurate with experience plus commission/ bonus package.About The CompanyOur client is passionate about delivering an exceptional retail experience across every one of their stores nationwide. As a growing leader in the Motability industry, they are committed to operational excellence, innovation, and empowering their teams to succeed.Role OverviewDo you thrive on building connections and creating opportunities? As an Outbound Sales Advisor, you’ll take the lead in reaching out to potential and existing customers, sparking interest in mobility products, and opening doors to new sales. You’ll combine confidence, empathy, and determination to achieve results while helping people make choices that improve their day-to-day lives. With full training and ongoing support, this role is perfect for someone who enjoys a challenge and loves turning conversations into results.Key Responsibilities
Make proactive outbound calls to new and existing customers, introducing products and services.Build interest and create opportunities for new sales through confident, engaging conversations.Advise on mobility products, ensuring solutions match customer needs.Assist customers in making informed purchasing decisions.Accurately process orders, including payment handling.Stay up to date on product knowledge, pricing, and promotions.Develop long-term customer relationships with empathy and professionalism.Keep accurate records of interactions in the CRM system.Collaborate with colleagues across departments to deliver a seamless customer experience.
Skills & Experience
Previous sales, retail, or customer service experience (telephone-based outbound sales is highly desirable).Confident communicator with strong persuasion and listening skills.Warm and professional manner, balancing sales focus with genuine customer care.Basic computer literacy, including CRM or order-processing systems.
If this sounds like the opportunity for you, please apply ASAP.*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, who shall contact you directly, should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.....Read more...
We are looking for multiple Experienced Early Years Educators to join our nurseries in Reading, and Wokingham on a permanent basis. Our nurseries are seeking someone who is a great team player and able to step into any room. Across the various settings we are recruiting for the nurseries vary in size, but all are vibrant and diverse, and wonderful places to work.
Please do not apply for this job if you require sponsorship to work in the UK. This position is only available for those who have right to work in the UK.
Drivers preferred
About the role:
You will ensure the safety and well-being of all children in the setting, building trust with both children and parents. You will play a crucial role in the Early Years development of these children through play and other activities. Adhering to the Early Years Foundation Stage (EYFS) framework, you will make a positive impact on the children in the setting.
About You:
Level 3 Childcare Qualification (essential)
Level 2 Childcare Qualifications will be considered
Previous nursery experience (essential)
Knowledge of EYFS Framework and regulatory requirements
Paediatric First Aid (desirable)
Up to 40hrs a week across shift patterns between 8am and 6pm
Proactive
Enhanced DBS on the Updates Service or able to obtain one
Your Role:
Create and implement age-appropriate activities ensuring all children feel included
Ensure there is a safe and stimulating environment
Be a leader! Make a positive impact on the children and the setting
What's On Offer:
Competitive salary ranging from £27,000 - £30,000 per annum
25 days annual leave (pro rata for part time roles) plus bank holiday.
Free parking
Free training
Free uniforms
Discounted childcare
Access to Employee Assistant programmes
Free DBS check
Company events with wonderful team building activities
For more information, please contact
Aaron Connolly - Recruitment Consultant
Telephone: 07441356501
Email: aconnolly@charecruitment.com....Read more...
We are seeking a Deputy Manager to join one of our wonderful nurseries in West Reading!
Please do not apply for this job if you require sponsorship to work in the UK. This position is only available for those who have right to work in the UK.
Drivers preferred
About the role:
You will ensure the safety and well-being of all children in the setting, building trust with both children and parents. You will play a crucial role in the Early Years development of these children through play and other activities. Adhering to the Early Years Foundation Stage (EYFS) framework, you will make a positive impact on the children in the setting. You will assist the Manager in the running of the nursery and set an example for the staff and ensure they are supported.
About You:
Minimum Level 3 Early Years Qualification required
Level 4/5 Early Years Qualifications desired
Previous experience as a Deputy or Third in Charge (essential)
Strong background as Room Leader will be considered
Work 40hours a week (4 long days or 5 8hr days)
Enhanced DBS on the Updates Service or able to obtain one
12-hour Paediatric First Aid certificate or willing to obtain one
Your Role:
Support the daily operations of the nursery
Support the Nursery Manager with their duties and be able to step up when needed
Work with and for your team to ensure a thriving environment
Be a beacon for the nursery
Update the parents on their children’s progress and tailor the care to children when needed
What’s On Offer:
Competitive salary from £32,240 - £34,944 depending on experience
28 days of annual leave (pro rata for part time roles) including public holidays and a Christmas closure
Birthday off!
Access to Employee Support Programme
Full induction
Discounted childcare
Free uniforms
Company pension
For more information, please contact
Aaron Connolly – Recruitment Consultant
Telephone: 07441356501
Email: aconnolly@charecruitment.com....Read more...
We are looking for multiple Qualified Nursery Assistants to join our nurseries in Bicester and Banbury on an Agency Basis.
Drivers preferred.
Please do not apply for this job if you require sponsorship to work in the UK. This position is only available for those who have right to work in the UK.
About the role:
You will bring joy and enthusiasm to our nurseries by leading engaging activities for the children. You will instil good core values. You will leave a positive impact on the children. This is a great opportunity for someone passionate about Early Years Development.
About You: Qualified Nursery Assistant
NVQ Level 3 Early Years Qualification or equivalent - NVQ Level 2 will be considered
Enhanced DBS Check (on Update Service preferred)
Flexible
Will commit to minimum 2 days a week (8am - 6pm)
About You: Nursery Assitant
Previous experience in childcare (desirable)
DBS Check
Passionate
Great communication
Engaging nature
Willing to try new things
Desire to positively impact children’s early years from 3months to 5 years’ old
Able to commit to minimum 2 Full Nursery Days (8am – 6pm)
What’s on offer?
Qualified Nursery Assistant: £13.50 - £14.00 PAYE / 16.50 -17.25 UMBRELLA
Nursery Assistant: Minimum or National Living Wage (£12.21 - £12.40) depending on age, and experience
Full and part-time opportunities (flexible hours available)
Easily accessible via public transport and car
A friendly and supportive team
Holiday pay (12.07% per hour PAYE)
Weekly pay
Free training
Free parking
Dedicated consultant to enhance your CV and interview prep
Opportunities to win agency worker of the month
Potential to receive £200 referral bonus for Nursery Assistants
Potential to receive £250 referral bonus for Early Years Practitioners
We are a disability confident employer.
For more information, please get in contact
Aaron Connolly – Recruitment Consultant
Telephone: 07441356501
Email: aconnolly@charecruitment.com....Read more...
Assist with processing high volumes of supplier invoices (fuel, vehicle maintenance, logistic services), and maintaining accurate purchase and sales ledgers
Support in the preparation of monthly management accounts
Assist to produce weekly and monthly financial reports, including cash flow updates
Reconcile bank statements and track incoming/outgoing payments
Support with production of VAT returns and other regulatory submissions
Assist in raising customer invoices
Liaise with internal departments and external customers/suppliers to resolve invoice queries
Maintain accurate, organised, and up-to-date financial records for audit and compliance purposes
Answer incoming telephone calls, take messages and re-direct calls
Communicate in a clear, polite and concise manner with colleagues/customers in all departments as required by the demands of the business
Provide general administrative support to the finance team
Continually develop skills, knowledge, and experience, through completion of the apprenticeship, as directed by the Finance Manager, to a satisfactory level and timescales, in accordance with Company requirements
To complete any other reasonable duties as instructed by the management team
Training:
Accounts Assistant Level 2 Apprenticeship Standard
Training Outcome:
The role will be dynamic and varied, rotating, and changing as business needs require. You will have the opportunity to move round the different teams in finance to support you in shaping your career following completion of the apprenticeship
Employer Description:Professional expertise, 90 years of experience, a commitment to quality and unrivalled customer service have really put Clarke on the map. We offer economy to next day deliveries services in the UK as well as managed services to Ireland and Europe. Long-term partnerships are at the heart of our business. We help your business grow, whilst taking care of your logistics requirements.
We have a dedicated team for services in both the UK and Ireland which enables us to offer premium levels of services to our customers, ensuring our clients’ needs are met and dealt with quickly and efficiently.Working Hours :Monday - Friday, 9.00am - 5.00pm with 1 hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working....Read more...
The Opportunity Hub UK is actively seeking driven Sales Development Representative to join a renowned PR company, driving business growth and client engagement in the dynamic world of public relations. Sales Development Representative (based in London, Salary: £25k - £30k) Here's what you'll be doing:Utilising inbound leads and innovative technology to identify new business prospects, source potential clients and new customers within the designated sectorContacting senior PR and Communications professionals to introduce our services and establish valuable connections.Collaborating with the team to maintain a robust Customer Relationship Management (CRM) system.Acting as a lead generation powerhouse, connecting with prospective clients via various channels.Tailoring presentations to each client's specific needs, highlighting key takeaways and showcasing our service portfolio.Maintaining records and generating insightful reports to track progress and forecast sales opportunities.Actively contributing to achieving the company's mission and vision.Here are the skills you'll need:Minimum of 12 months' experience in B2B sales or lead generation.Proven success in telephone lead generation and selling to B2B clients.Strong track record in roles such as recruitment sales, publishing sales, or software/SaaS sales.Exceptional written and verbal communication skills, with the ability to tailor messaging to diverse audiences.Confident and persuasive approach, adept at negotiation and building rapport.Analytical mindset with strategic thinking abilities.Genuine focus on customer needs and relationship building.Strong work ethic with a results-oriented mindset.Excellent command of the English language.Proficiency in report writing and presentation skills.Work Permissions: You must be legally entitled to work in the United Kingdom. Visa sponsorship is not available at this time. Here are the benefits of this job:Competitive base salary between £25k - £30k with great commission structure.Opportunities for professional development within a supportive team.Hybrid working environment, offering flexibility between office and remote working.Chance to be part of a global organisation with potential relocation opportunities.Are you ready to take the next step? If you're a self-motivated and target-driven individual with a passion for B2B sales, we'd love to hear from you.....Read more...
Tudor Employment Agency are currently seeking a highly organised and proactive Weighbridge Administrator to work for our client based in Sheffield.The ideal candidate will be responsible for general admin duties including maintaining records, coordinating meetings, and ensuring efficient communication across departments. This role is crucial to the smooth functioning of the organisation and offers opportunities for professional development in a dynamic environment.Rate of pay: £12.25 per hourHours of work: Monday to Friday - 07.30am - 4pmKey Responsibilities for the Weighbridge Administrator:
Answering and recording all inbound calls and emails - ensuring resolutions are arranged and communicated effectivelyAlways putting customers first and finding personalised solutions to meet their needsBuilding strong relationships with both internal and external customers to ensure we deliver the best serviceConstantly seeking ways to improve the customer experience and resolve any challenges they may faceKeeping up-to-date records and adhering to data protection regulations to ensure customer confidentialitySupporting the business by promoting products and services to our customersEmbracing a curious and proactive attitude to continuously develop knowledge and skillsWorking collaboratively with other teams to deliver timely resolutions for customersAchieving targeted growth and provide exceptional service
Key Skills for the Weighbridge Administrator:
Proven ability to put the customer first, whether it's face to face or on the phoneAn ability to take the time to truly listen to customers and understand their needs, ensuring effective communicationEnjoy working as part of a team and thrive under pressure, with a flexible and can-do approachUse strong planning and organisational skills to deliver excellent serviceShow great interpersonal skills and pay attention to detail in everything we doBe proactive, adaptable, and always willing to go the extra mile for our customersHave a passion for personal and professional growth, and a commitment to exceeding expectationsBe open to a broad range of activities and able to adapt to changing business needsGood attention to detail, speed of typing, and a friendly telephone manner are essentialA basic understanding of business finance and customer profitability is importantBe proficient in using Google Office Applications and able to learn new systems quicklyTake initiative and have a genuine interest in going above and beyond for customersPossess relevant qualifications such as NVQ Level 2 in Customer Services and at least 5GCSEs grade C or above including Maths and English
In order to be considered for the Weighbridge Administrator vacancy or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commerical@tudoremployment.co.uk, quoting ref TEAVEOWEIAD/41Applicants can also register online by clicking the link – https://tinyurl.com/ONLINECOMTEMP1For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
COMMERCIAL INSURANCE BROKERDARTFORDSALARY UP TO £35,000 + BONUS & STUDY SUPPORT
OPPORTUNITY: My client is a well established Chartered Insurance Broker working with the commercial sector and is now looking to expand their team after recent unprecedented growth! Due to this continued success they have a fantastic opportunity for an experienced Commercial Account Handler to join the team and develop their career in the business.Should you be a experienced Commercial Broker with previous experience in Property, Retail, Combined Packages & D&O looking for an opportunity in a rewarding environment where you are offered study support, fantastic opportunities to develop and progress and work with a driven and motivated team, this opportunity is not to be missed!PACKAGE:
Salary up to £35,000 + Bonus
Clear Development Path
Funding for professional qualifications
Regular Office Socials - Ascot, paintball, summer party ect
Christmas shutdown
COMMERCIAL INSURANCE ACCOUNT HANDLER RESPONSIBILITIES:
To maintain appropriate, regular contact with existing customers and ensure their insurance requirements continue to be met in line with service levels.
In conjunction with the manager of the construction division, prepare and agree any forecasts, targets, plans and budgets for your respective area of work in order to establish clear work targets.
To work closely with Account Executives and other Account Handlers where necessary, to ensure a high level of customer satisfaction.
Make certain that files, notes and other records are clear, complete, up to date and available to other staff standing during periods of absence, in order to maintain high levels of client service and accuracy of documentation.
To act at all times within the FCA Principles for Business and to comply with FCA and internal procedures at all times in order to ensure the company meets it’s responsibilities in this area
To assist the wider Division and Broking team with London Market presence and with placing via Lloyds.
SKILLS & ABILITIES:
Experience in a Commercial Insurance Account Handler
Property, Retail, Combined Packages & D&O insurance experience preferred but not essential would be very advantageous.
Ability to organising self and own work.
Questioning and evaluation of client needs.
Ability to build relationships – internal & external.
Communication skills: telephone, verbal & written.
Selling and cross selling.
Rapport building with clients and underwriters.
TO APPLY: If you are an experienced Commercial Account Handler with the required skills, please send your CV for immediate consideration. We are currently shortlisting for interviews.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
You will be responsible for:
Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault-finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Escalating calls or technical issues internally or to third parties as appropriate
To assist and train students and staff in the use of the Network when applicable
Changing telephone extensions and names on the school phone system
Assisting the IT Lead in all IT related projects
Updating IT equipment and maintaining the asset register
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:The Level 3 IT Technician is delivered by United Apprenticeships.
The apprentice will complete training on the job from Bacon's College, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face-to-face conferences.Training Outcome:This role will give you a basis for your IT career, whichever career path you end up taking.Employer Description:Bacon’s College was established in the Surrey Docks peninsula, South-East London in 1991 as a City Technology College and joined the United Learning Trust in 2018. Bacon’s has long been an important part of the fabric of the local community in South-East London. We are proud of that history and of the way the College has evolved and adapted to meet the needs of its young people.
Bacon’s is a thriving community that is welcoming of students of all faiths and those of none. Staff and students value the distinctive nature of its Christian ethos to which every member of its community contributes. The school is well disciplined and calm, and we pride ourselves on the harmonious relationships that exist in the school.
Today, Bacon’s sits in modern and well-equipped facilities in an area that is rapidly changing and growing. Learning is at the heart of everything we do, and we have the highest aspirations for our students, determined that they can achieve and overcome any barriers that may lie in their path. A significant proportion of our students go on to university each year and a culture of aspiration and achievement is evident.
Bacon’s has improved rapidly in recent years. We are now a ‘good’ school as judged by Ofsted, are heavily oversubscribed and achieve high academic outcomes. We are not complacent and strive to continuously improve to become a ‘great’ school.Working Hours :Monday - Friday, between 8.00am to 4.00pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel....Read more...
The post holder is required to:
Complete administrative processes relating to ticket fulfilment: sales, season cards, memberships, ticket exchanges, ordering, receiving, printing and mailing
Provide excellent customer service at the Ticket Office windows, by telephone, and via social media as applicable
Handle customer queries and execute them effectively
Handle and be accountable for cash
Liaise with third parties e.g., other football clubs
Coordinate travel arrangements for home and away games e.g. coaches, stewards on coaches, and car parking passes
Process specific supporter requirements e.g. scoreboard messages
Maintain up-to-date and accurate records e.g. maintaining databases
Contribute content for match day programmes and other marketing material
Contribute to departmental discussions regarding ideas for social media content
Support and contribute to new initiatives
Use technology e.g. computerised systems, scanners etc.
Replenish stock, office supplies, and uniform as may be required
Work collaboratively with colleagues and assist them whenever necessary and practical
Manage incoming and outgoing mail and parcels
Comply with the Club’s policies and procedures, and the Football League standards
This job description is not intended to be exhaustive, and the post holder is also required to undertake any other duties as may reasonably be required by the Head of Ticketing, and/or any other Senior Leader within the Club.
The post holder must also consider environmental and social impacts when making business decisions within their scope of responsibility and participate in sustainability training and awareness programmes as required, also representing the Company’s values and commitment to responsible business practices when engaging with external stakeholders.Training:What training will the apprentice take and what qualification will the apprentice get at the end?
Overview of Customer Service Level 2 Apprenticeship Standard.
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation.
Your core responsibility will be to provide a high-quality service to customers. The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and Service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours/Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
You will complete an End Point Assessment this will involve the following:
Showcase/Portfolio
Interview
Practical Observation
Professional Discussion
You are given time off, one day per week to study; you are required to attend Kirklees College, Huddersfield Centre, you will also attend other meetings via Teams to complete work for your apprenticeship. The study day is a Wednesday.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the full apprenticeship qualification.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship.Employer Description:Huddersfield Town Association Football Club is a professional football club based in Huddersfield, West Yorkshire, England, which competes in the EFL Championship. The team have played home games at the Kirklees Stadium (currently known as the John Smith's Stadium due to sponsorship) since moving from Leeds Road in 1994. The club colours of blue and white stripes were adopted in 1913. Their nickname, "The Terriers", was taken in 1969. Huddersfield's current emblem is based on the town's coat of arms.Working Hours :Monday - Friday and match days as required (we will give time off in the week for attendance at college and if Saturday or Sunday working is required). Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Willing to work weekends,Excellent timekeeping,Reliability....Read more...
As the first point of contact for customers, the Receptionist plays a vital role in ensuring smooth day-to-day operations while gaining valuable skills for future growth within the company.
Duties will include:
Communicating over the telephone and in person with customers, other agencies and colleagues
Managing email inboxes and calendars
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Answering incoming calls to the office
Dealing with post
Data entry
Use of bespoke software
Any other admin duties as requested
Assisting with weekly compliance checks such as fire alarm tests, water flushing and temperature checks
As part of this apprenticeship you are required to complete a Level 3 Business Administrator qualification alongside the job role.
We follow a social enterprise model: revenue-generating activities (accommodation / hotels / gyms etc.) help fund our charitable services.
We are committed to inclusivity, adapting services to meet community needs, including strategic priorities of local authorities.Training Outcome:
Potential permanent role for the right candidate
Employer Description:YMCA Dulverton Group is a local community charity. We deliver life changing services to children, young people and families throughout local communities every day.
Based on a social enterprise model, all the income we generate goes back into funding our local community projects and initiatives.
Our vision is ‘to be a leader in transforming communities so that all children, young people and families can truly belong, contribute and thrive.’
Our work covers a wide range of areas including; accommodation, housing advice, counselling, childcare, health advice, youth clubs, volunteering and alternative education.
We are committed to excellence
We have an excellent track record of providing services to people with a range of needs across the county. We regularly adapt our services to help ensure we meet the needs of our community and the strategic priorities of the local authority. We strive to provide a consistent supply of high-quality housing and effective support.
Over 300 people every year use our supported housing, training and wellbeing services. Last year our supported housing team helped nearly 500 people to move on to independent accommodation.Working Hours :Monday- Friday, 9.00am- 5.30pm with an unpaid hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key responsibilities and accountabilities are:
To ensure our UK export & import customer requirements relating to the customs clearance of their cargo are met within our brokerage department.
Key tasks:
Timely and effective communication with customers, partners and internal departments via email and telephone
Updating/verifying the DSV UK brokerage system with customer booking details
Liaise with operations and overseas offices to ensure customer commitments are delivered upon
Effective monitoring to ensure clearances and subsequent deliveries are completed within the agreed timelines
Pro-active problem solving with customers and colleagues when issues arise
Ensure consignments are rated correctly in order to invoice in an accurate and timely manner
Provide KPI and reports both externally and internally where necessary
Resolve credit management queries where necessary
General day to day administrative duties
Before applying for this position please ensure you can travel to and from the place of employment.
Once you have applied for this vacancy AEA will contact you to organise an interview, if your application meets the required criteria. We will contact you using the details you provide us with in your application and would ask if you would regularly check and reply asap so that you do not miss this opportunity.Training:
Seetec will deliver this apprenticeship in the workplace
You will have a dedicated assessor who will provide guidance and monitor progress throughout
You will have access to an online portfolio to allow you to monitor your progress and log work completed
Level 2 Apprenticeship in Customer Service Practitioner Apprenticeship standard
Functional Skills in Maths, English and ICT (unless exempt)
Training Outcome:On completion of the apprenticeship, successful candidates could secure a role in a successful, dynamic company.Employer Description:DSV is one of the very best performing companies in the transport and logistics industry. 45,000 employees in more than 80 countries work passionately to deliver great customer services and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.Working Hours :Monday - Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness,Enthusiastic,Punctual....Read more...
Under the direct supervision of the Practice Manager, working alongside other reception staff you will liase with patients, clients and visitors to the practice, hospitals and statutory organisations throughout the North Yorkshire and Humber areas
To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner
To direct patients to the appropriate professional, known as signposting
Answering general enquiries, explaining surgery procedures, making new and follow-up appointments and receiving requests for repeat prescriptions and signposting patients
Receiving and recording requests for home visits
Complete surgery lists and extract patient notes when required
Filing and scanning of medical notes, letters, test results and other correspondence
Registering of new patients on the computer system
Opening and distribution of post
Ensuring that the reception area is left tidy and ready for use by incoming colleagues, together with information about any unresolved or urgent matters
Assisting the closing and securing of the building at the end of the working day
Comply with all in-house and statutory Health & Safety procedures
Attend training courses in-house and externally to develop expertise and further knowledge
Attend practice meetings
Any duty that may be properly deemed by the Practice Manager or Doctors to be part of the receptionist
It is important that all members of staff are prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of the practice. The Practice manager and Doctors reserve the right to re-distribute duties and functions amongst members of staff from time to time, and requests for such changes shall not be reasonably refused
Training:
Level 3 Business Administration - 4 days with the employer and day release at college
Location: Quakers Lane Surgery, Quakers Lane, Richmond, DL10 4BB
Training Outcome:
A full-time position may be available upon successful completion of this apprenticeship.
Employer Description:We are a forward-thinking patient-centred practice that prioritises exceptional patient care at the heart of all we do, promoting respect, dignity and understanding for all patients and staffWorking Hours :Monday to Friday between 8am and 6pm including one day at Darlington College.Skills: Communication skills,IT skills,Attention to detail,Team working,Telephone manner,Work with diversity,Confidentiality,Quality of service,Accuracy,Motivated and enthusiastic,Committed to development,Flexible....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working similar IT / tech role will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
The role:
You will work as an Apprentice IT Support Officer and will be required to complete a 18-month training programme delivered by Digital Native that will cover all aspects of the role and will be delivered through frequent remote sessions with lots of distance learning activities in between sessions. Day release will be required for the End Point Assessment, gateway preparation and assessment activities.
Under the guidance of the IT Service Delivery Manager, you'll learn to provide excellent support, with a focus on manning the IT Service Desk – the main point of contact for users seeking IT assistance. Your role will involve effective communication, streamlined processes, and documentation to optimise the Department's IT resources.
Responsibilities:
Customer Service and Support:
Learning the ropes of managing our service desk on a day-to-day basis, collaborating closely with your colleagues to swiftly assess, handle, and route user requests and incidents within the IT Team. Escalating issues as necessary.
Assisting in the creation and upkeep of user-friendly documentation for both end-users and IT colleagues, ensuring they can make the most of our IT services.
Gaining experience in implementing University policies regarding data protection and responsible computer use.
Ensuring all inquiries are addressed professionally, promptly, and appropriately.
Maintaining a pleasant, helpful, and professional attitude when interacting with customers.
Learning the ropes of assessing and assigning incident tickets within our service desk software system.
IT Support
Gain experience in offering initial user support, which includes handling IT hardware, software, telephone, Audio-Visual support, computer and printer management, and user accounts. This will predominantly be in a Microsoft Windows environment.
Learn and grow in your ability to handle a case load of service incidents and standard change requests, ensuring that all requests are managed accurately and that the quality of service remains at its best.
Develop the skills to install and support commercial software packages and peripherals when needed.
Other
Your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.
Hazard-specific / Safety-critical duties
This job includes the following hazard-specific or safety-critical duties which will require successful pre-employment health screening through our Occupational Health Department before the successful candidate will be allowed to start work:
Regular manual handling
Selection criteria
Essential
A proven interest in tech, understanding how it works and troubleshooting and problem solving issues
Exhibit effective communication skills, both in verbal interactions and written correspondence, whether in person, over the phone, or via email.
Demonstrate a readiness to acquire the skills taught during the apprenticeship, which could be showcased through relevant work experience, qualifications, or references.
Have practical experience with Microsoft Office applications, including Word and Excel.
Desirable
Experience of Apple products and/or Linux operating systems
Training:You will undertake the Level 3 Digital Support Technician apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Online learning
Work based tasks
Training Outcome:Ongoing employment and career progression.Employer Description:Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.
We believe our strengths lie both in empowering individuals and teams to address fundamental questions of global significance, while providing all our staff with a welcoming and inclusive workplace that enables everyone to develop and do their best work. Recognising that diversity is our strength, vital for innovation and creativity, we aspire to build a truly diverse community which values and respects every individual’s unique contribution.Working Hours :Monday - Friday - your working hours will be flexible and adjusted as needed to fulfil the responsibilities of your role, which may include scheduling and participating in tasks outside of regular working hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
