Ensure the correct clinical coding for each letter and diagnosis is applied and entered into the patient record
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
Training:An apprenticeship allows you to earn a wage, gain valuable work experience and industry-specific competence. You will be expected to work towards Business Administration Level 3 with support from your employer and the Chesterfield College Group.Training Outcome:Previous Business Administration Apprentices have gone on to secure permanent employment and progress into management roles within the organisation.Employer Description:Willington Surgery is proud of its strong track record in successfully supporting apprentices. Previous Business Administration Apprentices have gone on to secure permanent employment and progress into management roles within the organisation. All apprenticeships undertaken at the Surgery have been completed successfully, highlighting the supportive and development-focused environment within the team.
This apprenticeship position offers the opportunity to perform effective and competent reception and administrative duties while working towards a recognised qualification. The post holder will support and consistently provide a ‘client-focused’ service, promoting excellent customer service and maintaining effective working relationships.
The role will be based at the Kingfisher Lane site and will involve delivering administrative and reception services to support the clinical team, patients, and the wider organisation. Duties will include communication with patients and healthcare professionals, efficient use of IT systems, and contribution to the overall smooth running of the practice.
The post holder will be expected to manage their time effectively to meet the criteria of the Business Administration apprenticeship and to contribute positively to the Practice’s values and objectives.
3. DIMENSIONS
• Patient List Size: 10,500
• 5 GP Partners
• 1 Salaried General Practitioner
• 22 Additional Staff: Nursing team, administration, and secretarial support
4. ORGANISATIONAL POSITION
• The post holder will be based at Willington Surgery and will be expected to work closely with the reception and administrative teams under the supervision of the Reception Manager.
5. KNOWLEDGE, SKILLS AND EXPERIENCE
• A courteous, efficient, and professional approach when dealing with patient and external enquiries.
• Strong verbal communication skills and a polite, friendly manner in both face-to-face and telephone interactions.
• Motivation and the ability to organise and prioritise workload.
• Willingness to learn and develop, with support, in a busy healthcare setting.
• The ability to maintain confidentiality and work within policies and procedures.Working Hours :Monday - Friday on a shift rota between the hours of 7.45am - 6pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
We are looking for a driven individual to join our Customer Service team as a Customer Service Apprentice to assist in delivering an outstanding customer experience as first point of contact. As a customer service advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge. This is the best way to gain experience as you will be in a busy working environment.
Duties:
Promote good customer relations
Identify accurately customer requirements
Ensure all telephone enquiries are answered courteously and efficiently (once confident)
Maintain and continually improve the quality of service provided to the customer
Training:Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of get to gateway which both employer and the apprentice will have access to.Training Outcome:On completion of the apprenticeship, you will be a qualified with either a level 2 or level 3. There are various opportunities for progression with the business. An apprenticeship with us allows you to acquire valuable skills and experience, which improves your CV and employability when you've finished training.Employer Description:B M Motoring Centre Limited is a family run business established in Staple Hill Bristol for over twenty years. You would be joining an experienced team with lots of on the job support.Working Hours :Monday to Friday, 08:00 - 17:00 (negotiable).Skills: Attention to detail,Problem solving skills,Team working,Initiative....Read more...
We are currently recruiting for a Admin and Reception Officer for one of our prestigious clients based in London Borough Of Redbridge .
The job would involve working in a early years children centre providing front line service covering reception duties and being the first point of contact for service users , visitors and other members of staff .
The job would include the below duties .
To deal with a wide range of queries and complaints from the public and from other staff in a polite and helpful manner, in person and by telephone always
To take session and room bookings for the building including cash and card payments and follow the council’s policies and procedures on cash and card handling and data protection.
To record and reconcile card and cash payments on a daily and monthly basis
To use a system to collect and record data
To sort and circulate internal letters, documents and information to relevant staff in the office and to process and log outgoing mail.
To carry out photocopying and collating when required, ensuring it is completed to a high standard within time scales.To provide an effective and efficient message taking service, ensuring detailed and accurate messages are passed in a timely manner to the relevant person.
Enhanced DBS issued within the last 12 months is required .
Please apply online and we will be in touch
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Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
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Customer service skills, Will be trained in telephone/trade counter/retail sales. Will interact with both retail and trade customers.
Will also be trained up in stores and range of electrical, lighting and plumbing knowledge for selling.
Will be trained up on our back-to-back sales process on MACE data base.
Understand the needs and expectations of the business’s customers and strive to meet these through excellent customer service delivery
Use systems, equipment and technology to meet the needs of the customers
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2.Training Outcome:Possible progression opportunities. Employer Description:Green Electrical & Plumbing Supplies, an independent electrical wholesaler, plumbing merchant and bathroom and kitchen showroom based in Barnsley, South Yorkshire. We also design and supply stunning bathrooms and kitchens to suit every customer need, we also have an amazing team all with years of industry experience and knowledge who are always happy to help with anything.Working Hours :Working week to be discussed, may include an occasional Saturday morning, 8.00am - 12.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Reception duties to include meeting patients, visitors and staff and dealing with face to face/telephone enquiries.
Maintain healthcare records including computerised systems and databases.
To receive and make internal & external telephone calls from staff, service users/patients, members of the public and external agencies ensuring that messages received are appropriately signposted and actioned.
Preparation of clinics, i.e. ensuring up to date records are available.
Type up correspondence as required (letters, memos and reports etc).
Co-ordinating healthcare appointments for patients.
To implement and maintain adequate filing and follow up systems.
Transfer of individual and bulk files for archiving between locations.
Filing and photocopying, scan and attaching documents.
Input clinical data and maintain.
Identify health and safety practices that are appropriate to self and others.
To participate in appropriate training courses and updates in accordance with mandatory requirements and undertake a personal development plan.
To be flexible in the role and to cover other areas to support the demands of the service.
To undertake any other duties that would be a reasonable expectation of the role.
Training:The successful candidate will complete a Business Administration Level 3 Apprenticeship standard:
Level 3 Business Administration Standard
Functional Skill Level 2 in Maths
Functional Skill Level 2 in English
Knowledge-based off the job training will take place during the 18 months of the Apprenticeship both remotely and face to face.
Training Outcome:You will develop skills and knowledge throughout the apprenticeship. There are employment opportunities to apply for after the apprenticeship to progress with this employer. This employer is committed to training employees in higher level qualifications.Employer Description:#TeamNottsHC comprises over 11,000 dedicated colleagues who #MakeADifference every day. We deliver intellectual disability, mental health, community health, forensic, and
offender healthcare services across Nottinghamshire, Leicestershire, Lincolnshire, and South Yorkshire. Our care is provided from over 200 sites, spanning community locations, acute settings, and secure environments, including prisons.
We are one of the largest mental health and community Trusts in the East Midlands and one of Nottinghamshire's biggest employers. We also host national and regional services, such as the National High Secure Deaf Service and the Nottingham Centre for Transgender Health.
We offer a variety of employee-led staff networks, including Equality, Diversity, and Inclusion (EDI) groups, the Green Champions network, the Freedom to Speak Up network, the Health and Wellbeing Champions network, and the Menopause Champions network. These networks play a vital role in supporting our diverse workforce and promoting a culture of inclusivity.
The health and wellbeing of our colleagues is a top priority. We invest significantly in this through our in-house occupational health and staff counselling services, supported by a dedicated Health and Wellbeing team.
The Trust is committed to reducing its carbon emissions, with a specialised Energy and Environmental team working to ensure compliance with environmental legislation, enhance our environmental performance, and achieve our net-zero commitment.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
To promote and safeguard the welfare of children and young people.
Answer and respond to telephone enquiries in a timely and professional manner and ensure all messages are relayed to the appropriate staff member accurately.
To receive visitors to the school and communicate with courtesy and clarity to all staff, students, parents, carers, visitors, outside agencies, and the wider community, including answering general telephone and face-to-face enquiries.
Dealing quickly and sympathetically with student enquiries and needs as necessary.
Ensuring all visitors to the school are registered in accordance with school safeguarding policy and have the appropriate identification as a school visitor.
Sign in deliveries and packages and ensure that the relevant staff know that the package has arrived and is ready for collection.
Assist parents with the use of school systems, Arbor and FSM voucher systems.
Handle incoming and outgoing mail as appropriate.
Contacting parents regarding any issues or concerns with pupils.Administration
Provide comprehensive administrative support to the Administration Manager e.g. photocopying, filing, printing, laminating, completing standard forms, and responding to routine correspondence.
Maintain and collate pupil records and maintain the Management Information System (Arbor).
Provide day-to-day support with the attendance function supporting the Attendance Team including developing effective working relationships with parents and carers.
Updating student records on Arbor, contacting parents, liaising with the central Trust team.
Inputting orders and liaising with the central Trust team.
Any other duties of a similar nature or level as requested by the Headteacher and/or Administration Manager.
Training:Level 2 Apprenticeship in Customer Service Practitioner consisting of:
Level 2 Standard in Customer Service Practitioner
Level 1 Functional Skills in Mathematics
Level 1 Functional Skills in English
You will be required to attend a half-day session with HBTC where you will work towards any functional skills that you have to take. There will also be an end point assessment.Training Outcome:
After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education.
Employer Description:At Stepney Primary we aim to be an outstanding, learning-centred school which is always looking forward: breaking down the barriers, widening the horizons! We see ourselves as a community of children and adults in which everyone contributes, everyone enjoys and learns and where everyone is valued.Working Hours :Monday to Friday, between 8:00am - 4:00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Patience....Read more...
To learn a wide range of Council services being offered by the Customer Service Team. This includes the councils; policies, legislation, processes, IT, web and telephone systems
Assist customers with accessing the Council services online, helping them to self-serve wherever possible by promoting available online services, signposting and offering tailored digital assistance for those that need support
To serve customers face to face at reception and the welcome desk, over the phone, email or web channels to provide support and guidance across a broad range of services offered by the team
To resolve enquiries in a professional, courteous and efficient manner in line with Service Level Agreements and the Council’s Customer Service Standards
Work with the Web Team, Communications and the Customer Relations Team provide feedback from resident experience, supporting service improvements and embracing change
Gather relevant information and evidence (including verification of official documents) from customers efficiently and accurately to support accurate assessments in line with Service Level Agreements
Update databases and records accurately and efficiently
To work closely with colleagues across the Council to ensure customers are provided with accurate service information
Training:
Level 2 Cusomer Service Practioner Apprenticeship Standard
Maths and English Functional skills if required
Training Outcome:
Successful completion of the apprenticeship will enable the post holder to apply for job opportunities in the private sector or other public sector bodies
Employer Description:Bedford Borough Council is a unitary authority that provides a wide range of services to the local community.Working Hours :Monday - Thursday, 08:45 - 17:15 and Friday, 09:00 - 17:00.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
• Answering calls and emails from customers and suppliers• Scheduling jobs and coordinating engineers• Keeping our job management systems and paperwork up to date• Assisting with project coordination• Supporting general admin tasks across the teamTraining:You will have a work mentor and Cambridge Regional College assessor to guide you to achieve a Level 2 Customer Service Apprenticeship.
Training would be provided for our computer software package and our telephone system.Training Outcome:There will be progression within the business to learn new aspects of the larger scale projects that we undertake.Employer Description:We’re a trusted Plumbing, Heating & Renewables company with a reputation for quality and reliability.Working Hours :8am - 4pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Taking and booking service calls by email/phone from clients re printer/MFP repairs.
Logging supplies requests.
Allocating booked service calls to our field service technicians.
Communicating with clients and keeping them updated regarding call progress.
Working within our service department to see if calls booked can be fixed remotely.
Working closely with our logistics with installs to make sure technicians are arriving to the site to meet our installers.
Contacting customers to get meter readings for billing, and discussing remote support options to make this process easier.
Communicating with our sales team if we have any issues that an account holder might need to know.
Training:
The apprenticeship will be delivered with a blend of online & onsite visits with the assessor every 4 - 6 weeks.
Training Outcome:
Future prospects after the apprenticeship would lead to an offer of a full-time position.
Employer Description:Euro Digital Systems Ltd has built a reputation for delivering innovative and cost-effective network printer and copying solutions to the B2B market-place.
We pride ourselves in our commitment to our clients, to delivering consistently excellent customer service experiences, to our employees and their ongoing development, and to our longstanding client relationships built through many years of outstanding service delivery and integrity.
To this end, our reputation has become your guarantee.
We are constantly looking to expand, and we now offer our ‘uniquely client-led’ services to businesses across the North West, Yorkshire and North Wales.Working Hours :Monday - Friday 8.30am -5.30pm with one hour for lunch.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Polite telephone manner,Confident manner,Good communication skills,Good attention to detail....Read more...
Creating order acknowledgements and service agreements
Creating equipment and jobs through the company software programme
Answering the telephone
Entering sales data into excel spreadsheets
Training:Business Administrator Level 3 Apprenticeship Standard:
Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote
Training Outcome:
This will be discussed on succesful completion of your apprenticeship
Employer Description:HFT Forklifts Ltd has been established for 40 year offering material handling solutions to our wide and diverse customer base. We are a family owned and run business where apprenticeships are a valued and recognised to our growth.Working Hours :Monday - Friday, 8.00am -4.30pm ½ hour unpaid lunch.Skills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Team working,Non judgemental,Computer skills....Read more...
Key Tasks:
To achieve a specified standard of service on all vending equipment within your geographical area
Provide telephone and email support to franchisees
Refurbish and repair vending machines
Facilitate vending spare parts – sourcing, stock levels and supply to franchisees
Asist with vending machine installations at customer premises
Training Outcome:A full-time job at the company. Employer Description:Snack in-the Box is a franchised organisation working in association with numerous brands including Mars, Cadbury, Tayto, Walkers, KP Snacks, Britvic and Coca Cola to supply a free vending solution stocked with a fantastic range of popular confectionary and drinks to workplaces of all sizes.Working Hours :8am - 4.30pm. Monday to Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Physical fitness,Driver's License....Read more...
Perform daily administrative duties.
Liase with customers daily, providing good service.
Resolving administrative issues aqnd queries promtly and effectively.
Utiliising Dual Bound's filing system to keep documents organised.
Answering the telephone in a professional and polite manner.
Utilising a range of Micrsoft Office applications.
Creating and using spreadsheets.
Training Outcome:This apprenticeship offers progression opportunities within the Dual Bound company, as well as the experience and knowledge to enter job roles such as Administrative Assisstant, Business Support Officer and more!Employer Description:Dual Bound is a family owned organisation, formed in 1987 that specialises in the design, installation and commissioning of mechanical and electrical services. They deliver a range of services across many sectors including public and private.Working Hours :Full-time hours Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Use our diagnostic equipment to help diagnose a problem with a vehicle.
Service vehicles.
Prepare cars for an MOT
Change tyres.
Deal with customers face to face and on the telephone.
Training:
Full Motor Vehicle Apprenticeship Level 3.
1 day at our Stephenson Road Campus, 4 days with the employer.
Training Outcome:As a company, we will always look to retain our apprentice of successful completion.Employer Description:We are a family run business, loyalty and honesty is very important to us. Our Senior Mechanic joined us 11 years go through an apprenticeship scheme and has remained with us. We are a very supportive company and treat all our staff with respect.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Key Responsibilities:
Assist with credit control, including payment collection and sales ledger updates.
Reconcile payments and prepare account statements.
Manage telephone queries and messages.
Set up new customer accounts with credit limits.
Perform general administrative tasks.
Training Outcome:
Earn a competitive wage with other employment benefits.
Work alongside experienced staff.
Potential career opportunity within the business upon completion of the apprenticeship
Employer Description:Lodge Tyre is the largest, independent commercial tyre service provider in the UK, since 1935 with a current network of over 50 depots, 450 team members & 300 service vans. Winners again of the Investors In People Gold Award 2022, achieved by only 17% of businesses. We at Lodge Tyre recognise our most important asset, our staff. With exciting plans for continued growth, we are looking for enthusiastic people to join our dynamic team based at our modern Head Office on Staffordshire Tech Park.Working Hours :08.00 - 16.00 Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Apprentices will be required to have or achieve level 1 English and maths and to have taken level 2 English and maths tests prior to completion of their apprenticeship
Blended on/off the job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed. Full-time and will include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Main responsibilities to include;
• General admin duties including scanning and read coding• Helping patients with queries on the telephone or face to face• Front of house customer service and signposting• Booking appointments
This is a very busy practice with 9 doctors, Registrars, medical students and attached staff. With over 10,000 patients, this can make the role challenging at times. The successful candidate will be able to cope well under pressure, prioritise and think on their feet. We are looking for someone who is comfortable using different IT systems, has excellent customer service skills and an enthusiasm to learn. Previous experience in a similar role is an advantage, although full training will be given. We offer 25 days annual leave (pro rata) and membership of the NHS Pension Scheme.Training Outcome:This role could lead to a permanent position if available at the end of the apprenticeship.Employer Description:We are a GP practice in Taunton, providing medical care and support to over 10,000 patients.Working Hours :37 hours per week over 5 days
Hours to be agreed. Start time is 8:30am with one 18:30pm finish once a week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
We are looking to recruit a committed receptionist who will take pride in their career by providing exceptional customer service.
As a receptionist, you will be the first point of contact for our patients, ensuring a seamless and positive experience. Your key responsibilities will include:
Warm Patient Welcome: Greet patients upon arrival, ensuring their comfort and guiding them through their visit
Efficient Call Management: Handle incoming and outgoing telephone calls professionally, efficiently directing queries, and providing accurate information
Appointment Scheduling: Expertly managing patient calendars and booking appointments using our dedicated patient management system
Process Patient Payments: Handling face-to-face and telephone payments
Patient Record Management: Ensuring accurate and up-to-date information is available in our patient management system and CRM system, whilst ensuring patient confidentiality and GDPR compliance
Accurate Data Management: Updating spreadsheets and databases, including Google Docs and Sheets
Professional Email Correspondence: Manage incoming and outgoing email communications promptly and professionally. General Clinic Administration: Performing essential office duties such as filing, scanning, and managing post, contributing to the smooth running of the clinic
We are looking for someone who is committed, motivated and determined to make a difference by going the extra mile. Training:4 days per week at Minor Ops LTD.
1 day per week at Newcastle College. Training Outcome:Successful apprentices will have the opportunity to continue their career within the company. Employer Description:At My Eye Clinic, we help people achieve vision without glasses and contact lenses so they can lead a better quality of life. We use the latest technology and proven surgical techniques to ensure successful patient outcomes. We offer 8 main services— Cataract & Refractive, Dry Eyes, Eyelid Surgery, Macular Degeneration Treatment, Retinal Surgery, Glaucoma Treatment, YAG Laser, Hearing & Ear Wax Removal —each designed to meet the unique needs of our patients at different stages of their vision care journey.Working Hours :Monday to Friday, may include some weekend working.
37.5 hours per week.
Hours may vary between 9am and 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Patience....Read more...
We are a growing EdTech company specialising in providing HR services and software to schools and Multi Academy Trusts. Based in Calder Grove, Wakefield, we are looking for an apprentice to join the team, supporting our customers in using the software products and providing an excellent customer experience. This is a great opportunity to not only work towards a Business Admin qualification but join a fast-growing (and fab!) team with bags of career development for the future.
Main duties and responsibilities after training:
Working with our onboarding team to assist them with setting up new customers onto our software platforms using a variety of methods, including using Excel spreadsheets, Outlook, MS Teams, our internal software and using the telephone
Undertake project-based work relating to improving the customer experience and helping to identify gaps in our service
Provide support for our customers on all of our products re: software issues and operational support
Logging all helpdesk interactions and keeping customers informed at all times of progress (via telephone or email)
Logging bugs & issues on DevOpps and escalating any issues to the relevant departments
Assisting with setting up our boardroom for any meetings or training and arranging refreshments when required
Ensuring the telephone is answered promptly
This is not an exhaustive list and responsibility will be increased as the business and individual grows.Training:As a business administration apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Apprenticeship Standard qualification
Level 2 Functional Skills maths and English if equivalents are not already achieved
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Training Outcome:
Great prospects for progression to a full-time position for the right candidate
Employer Description:At SAMpeople, we’re bringing together decades of expertise supporting HR in schools with the latest in people technology.Helping over 1,800 schools and trusts hire,manage and support their most important asset with clarity and confidence every day.Our vision has always been to 'create better futures for our children through Innovative people solutions'. Our team have a vast depth of knowledge in school business management and Edu HR. That's our pedigree. In fact, our founder and Managing Director worked as a School Business Manager/Consultant for 7 years before setting up Fusion HR In 2011! You will be working with a variety of people, with different experiences and skills. However, we are also parents, dog owners, gig goers,cyclists, gym bunnies, festival goers and yoga enthusiasts. Our team song Is 'Don't Stop Believing'. Come and join the fun! We are education specialists that provide impactful products & services to help schools and MATs manage their people and deliver the best outcomes for children.Working Hours :Monday - Friday, 8.30am - 4.30pm (30 mins lunch).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Key tasks:
Answer the telephone and deal wih with patient enquiries in a positive, efficient and friendly manner
Receive and deal with patients and visitor in a pleasant and prompt manner
Notify dentists / hygienists of patient's arrivals
Keep patients informed of any delays
Collect and record patient payments and persue any debts in accordance with the practice payments policy
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Training Outcome:
Potential for a permanent at the practice upon ocmpleting the apprenticeship
Employer Description:Dr Cottam is a Specialist Orthodontist with over 30 years experience who is a Platinum Elite Invisalign provider, who is known to take on and complete complex casesWorking Hours :Monday - Thursday, 8.45am - 5.30pm and Friday, 9.00am - 1.00pm. Flexibility with hours needed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Responsibilities will include:
Assisting the new and used vehicle sales teams with day-to-day operations such as vehicle pricing and information display boards.
Handling telephone calls and assisting customers with basic-level enquiries.
Ensuring the forecourt and sales offices are maintained to a presentable and high standard for visitors.
Receiving comprehensive training and opportunities for further development.
Ideal role for individuals considering a career in sales, providing a solid foundation in sales support and customer service.
Training:Teaching and learning the skills, knowledge and behaviours within Business Administration.Training Outcome:The Sales Support Administration Apprenticeship offers promising future prospects, including:Long-term career opportunities within the company provide stability and growth.Potential for career advancement and promotion in the sales and administration field.Development of valuable skills and knowledge applicable to various industries, enhancing employability.Employer Description:Van Hire CompanyWorking Hours :9am to 5pm Monday to Friday.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Number skills,Organisation skills....Read more...
Meet and greet customers
Handle telephone calls and email bookings
Using inhouse systems
General customer enquiries
Selling required work on vehicles, including warranties and service plans
Communicating with the workshop
Generating invoices and taking payments
Finalising customer requirements and improving CSI scoring
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Training Outcome:Potential to be offered a full-time role.Employer Description:Brindley Garages now consists of 13 dealerships spread across Cannock, West Bromwich, Wolverhampton and Tipton, representing major brands Honda, Hyundai, Kia, Mazda, Mitsubishi, Nissan, Vauxhall and Volvo. With an ethos tailored to please customers, not just to sell carsWorking Hours :Monday to Friday between 8.30am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.
This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.
You will be responsible for:
* Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
* Coordinating responses to consumable-related queries and keeping customers regularly updated
* Managing the Meter Management programme, including monitoring and reporting
* Scheduling engineering visits and liaising with clients to confirm arrival times
* Maintaining accurate asset and inventory records
* Ensuring training and knowledge are kept up to date
* Performing administrative duties with accuracy and diligence
What we are looking for:
* Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
* Strong interpersonal skills and a professional telephone manner
* Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
* A customer-focused mindset with pride in delivering quality service
* Comfortable working in a fast-paced environment with varied responsibilities
What's on offer:
* Competitive salary
* Company-sponsored healthcare schemes
* Life assurance and critical illness cover
* Free on-site parking
* Workplace pension scheme
This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive operational environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Answering incoming calls to the office
Use of bespoke software
Arranging and conducting property viewings
Completing thorough property inspections
Assisting with tenancy negotiations
Preparing tenancy agreements and managing documentation
Matching tenants to suitable properties
Maintaining accurate property records
Providing excellent service to landlords and tenants
Keeping up to date with lettings legislation
Any other admin duties as requested
Training:
Level 3 Business Administration Apprenticeship Standard
Training is delivered through remote delivery into the workplace, so access to a laptop is essential
Training Outcome:
After successful completion of the apprenticeship there is opportunity to progress into a full-time assistant role with the company
Employer Description:Robertsons property solutions is an innovative, independent estate agency based in Southampton which is built on the foundations of an honest, tailored and proactive approach to selling property without compromising on high levels of customer service.Working Hours :Shifts will be discussed at interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Full UK driver licence....Read more...
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Scheduling with Surveyors/Installers
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Collating photographic evidence for installs
Answering incoming calls to the office
Compiling project files
Use of bespoke software
Any other admin duties as requested
Training Outcome:Following the completion of the apprenticeship there is the opportunity for a more permanent position or further development.Employer Description:We provide a comprehensive professional service for all our clients both locally and nationally from our three offices situated in the North West.
Temperley Taylor operate from offices in Middleton, Manchester and Heywood. We have an experienced and skilled team of professionals who will ensure that you receive the best legal advice and customer service possible.
The firm goes back in its roots to the late 1800’s. At that time, it was known as Bingham Hall and Richie. The successor firm was JP Worsnup who is the real founder of what is now known as Temperley Taylor. He was a sole practitioner who started in business on Long Street (the old offices as they are known) on 1st January 1924.Working Hours :Shifts to be confirmed - between the hours of 9am - 5pm, Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
