Taking service calls from customers
Allocating service calls to field technicians
Contacting customers to take meter readings
Arranging return visits with customers
Basic call planning
Training Outcome:The successful candidate may be offered full-time employment.Employer Description:We have a proven track record within the B2B marketplace and the education sector and we are focused on rising to meet and exceed new challenges, to improve our services. We constantly monitor and review our operations to highlight any areas for potential improvement which in-turn helps to make our customer’s experiences better.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Excellent telephone manner,Understanding of PC hardware....Read more...
All Formats• Updating Daily Management Information (MI) Reports and sending them to clients. • Receiving daily deliveries from couriers, sorting, reconciling them and inputting them onto the All Formats network. Report any exceptions to the All Formats Team Leader.• Assisting with daily postal duties, including sorting, franking, generating postal manifests ready for Royal Mail collection.• Packaging and enveloping completed documents and checking contents of packaged documents.• Answering All Formats telephone and directing call to correct individual• Responding to incoming emails.• Assisting with the production of Sales Quotations and sending them to clients.• Assisting in the preparation and production of monthly invoice requests.• Monitoring stocks of stationery and ordering where required.
Reception Providing Reception cover to support the team on designated days and additional holiday/absence and break cover, as required. Providing a professional and effective Reception service for the Charity, demonstrating excellent customer service skills as a first point of contact. Providing support with the visitor/contractor sign in/out protocols, to help ensure these are strictly adhered to and that visitors and contractors are parked in appropriate parking bays. Ensuring the Reception visitor check-in process is completed in an accurate and customer friendly manner, including the checking-in/photographic ID for all visitors, using QAC’s Visitor Photo ID system. Provide assistance for visitors using the system, as required, including VI/accessibility assistance. Providing visitors/contractors with relevant information on arrival, including safeguarding information and emergency procedures. Support QAC safeguarding and security procedures and challenge as necessary. Receiving and handling internal/external telephone calls using the Reception telephone system, in a professional manner, ensuring queries are effectively managed and directed to the appropriate person
eneral Administration Liaising with different teams/departments to ensure an excellent level of service is provided. Following QAC Policies and Procedures. Maintaining and updating records and filing systems. Use of office equipment (photocopier, phone systems, franking machine, scanner etc.)General ● Adhere to QAC’s Health and Safety Policy at all times, recognising responsibility for own safety and that of others.● Act at all times in accordance with QAC Values of Respect, Excellence, Enabling, Collaboration and Inclusion and FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement).● Comply with all QAC policies and procedures.● Complete any training required for the role.Training:The succesful apprentice will be allocated with an assessor who will visit them within teh workplace once every 6-8 weeks.
In addition, they will attend an online lesson one day per month.Training Outcome:There is the potential of a permanent position for the succesful canidate, on completion of the apprenticeshipEmployer Description:The Queen Alexandra Charity, Birmingham has a mission to ‘empower young adults with learning difficulties and disabilities to achieve their ambitions and to lead fulfilling lives’
All Formats is a commercial enterprise operating within and wholly owned by the Queen Alexandra Charity, providing Braille Transcription Services, Large Print, Audio Transcription and Consultancy Services to a wide range of organisations, businesses and individuals.Working Hours :Monday to Friday, 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Team working,Creative....Read more...
The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.
The role requires a candidate with good IT skills as well as good communication and customer service skills.
Key responsibilities:
Using "Mondays" software to update Sales leads
Making external appointments for sales reps
Quantifying electrical drawings
Assisting other departments with general administration and data input
To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
Answer the telephone confidently and be able to communicate in a polite and professional manner when taking helpdesk and general enquires
Log all calls/job schedules with a high level of accuracy from customers and contractors
Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner
Check progress, completion of job and that all parties are satisfied
Speak clearly and in a polite/friendly manner
Dealing with sales and customer service queries via the telephone and e-mail
Dealing with e-mailed and faxed orders
Checking inputted orders with a high level of accuracy
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
Functional Skills: Level 2 in maths and English is required to be completed if GCSEs have not been attained.
You will be required to attend Kirklees College in Huddersfield on a Wednesday.Training Outcome:
Great prospects for progression to a permanent role for the right candidate, and further progression through future training
Employer Description:Operating from our purpose built 5000 square metre factory in Drighlington ideally situated in the centre of the country.
Specialising in the manufacture of a comprehensive range of Industrial and Commercial products enhanced with professional lighting control systems.Working Hours :Monday to Friday
Working Hours:
08:30 am to 17:00pm (Monday to Thursday).
08:30 am to 16:30pm (Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Excellent timekeeping,Excellent attendance,Ability to use Microsoft....Read more...
Be the initial face of the firm to welcome clients attending our office for appointments or attending to walk in enquiries
Answering the switch board and dealing with telephone enquiries
Supporting our general office with deeds, probate and Will enquiries and interrogating the firms database to establish which documents we hold
Incepting new clients
Performing identity checks and due diligence on companies and individuals
When clients attend at the office to execute documents, to witness those documents
Taking payments, either by card or by cheque, in person or over the telephone, giving a receipt to the client and informing the client manager that payment has been taken
Opening new file matters and archiving completed files
Post - identifying incoming unreferenced post and assisting in preparing outgoing post
If required - processing and sending urgent letters and emails.
Providing general support and working alongside our general office team
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Workplace delivery and a structured scheme of work
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Langley Wellington is a forward-thinking law firm acting for clients nationwide. We provide a comprehensive range of tailored legal solution for individuals, families and businesses. Our highly experienced lawyers are dedicated to making sure you have the right legal support making it easy for you to manage your legal affairs.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Answering incoming telephone calls
Opening and scanning incoming post
Dealing with outgoing post
Scanning finance sheets and uploading them to our case management system
Accepting documents at the reception desk
Verifying client ID
Releasing confidential documents and keeping accurate records of release
Updating our storage system “The Vault”
Taking card payments in person and over the telephone
Training:Training will be provided by an experienced receptionist and by the Practice Manager at our Sunderland head office located within The Yard on Gill Bridge Avenue in Sunderland City Centre. There will be opportunity to experience our Seaham or Durham office in time when confidence and knowledge levels have increased. Time away from the reception desk will be allocated each week for the apprentice to undertake their apprenticeship course studies. A level 2 Customer Service apprenticeship will be gained.Training Outcome:Full-time permanent employment would be available to a successful apprentice.Employer Description:Mortons Law is a law firm based in Sunderland since 1935.
We offer advice to clients on family law, children matters, elderly client services such as Wills, Probate and Trusts, conveyancing services to assist in the sale and purchase of a residential property and commercial law also. Training on all of these services will be provided.
We have three offices, Sunderland, Seaham and Durham with four receptionists currently in place.
Working Hours :Monday to Friday 9am to 5pm with 1-hour for lunchSkills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working....Read more...
Training to provide excellent customer service and support the service department's daily operations
Liaising with customers via telephone and face-to-face.
Supporting administration duties within the service department
Welcoming customers to the service department and assisting with their enquiries
Learn to coordinate with technicians to understand repair needs and service requirements
Provide customers with information on available service options and parts
Gain knowledge on warranty protections and cost-saving solutions
Helping to manage workshop scheduling and workflow
Notifying customers on service updates and vehicle times
Developing communication skills to liaise effectively with customers, technicians and senior management
Training:Level 2 Customer Service Practitioner, including Functional Skills if required.
In-house training.
No day release.Training Outcome:Can progress withing the organisation within Business Administration or Team Leader.Employer Description:Hyundai are a car dealership based in Smethwick, Birmingham,West Midlands.Working Hours :Monday- Friday 8.00am-5.00pm.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
You will be handling incoming customer sales inquiries, build client relationships, identify sales prospects, and broaden your insurance knowledge. You'll also provide great customer service and administrative assistance
Becoming an integral part of our team's success, ensuring that the office operates smoothly and that our clients are satisfied at all times
You will be given full training right from the beginning and supported throughout your journey with us
If you’re determined to succeed, have a positive attitude and know when to ask for help, then we can train you in the knowledge needed to be a success!
Duties would include:
Consistently offer a thorough and competent service while following company, industry and regulatory guidelines and procedures
Liaising with new/existing clients over the telephone, by email and by post
Updating the database and maintaining records
Running through new quotations
Chasing of all new business cases every week
Pursuing all current business inquiries on a weekly basis
Maintaining filing systems
Dealing with daily post
Renewing insurance policies
Admin related work
Making/receiving numerous telephone calls
Processing/attending to diaries
Problem solving and critical thinking
Training:
At least 20% of your working hours will be spent training or studying.
2 hours once a month you will have 'face-to-face' with your skills-coach
Training Outcome:There is plenty of scope for development within the company and you will be given full training right from the beginning and supported throughout your journey with us.Employer Description:LAST IN THE ALPHABET. FIRST IN SERVICE! An innovative insurance broker, specialising in all types of insurance. With over 20 years’ experience in the insurance industry, XYZ Insurance specialise in providing insurance for those needing a policy tailored to their needs. Our focus is providing exceptional service and cover to those who carry passengers, parcels or drive vehicles for their own personal business. You may not immediately realise it but insuring those who drive for a living is often a difficult task. While you may be able to purchase basic motor insurance online, working with an independent agent like XYZ insurance is the best option if you need more specialised solutions. Here at XYZ Insurance we realise that speed and service are of the essence, as if your wheels aren’t turning… you’re not earning! XYZ Insurance has the knowledge and expertise to make sure you are covered in the event of any type of accident or incident. We are always here for you; whether you want to purchase a policy today or you are just asking questions, our team will make sure you get the service you need. XYZ Insurance may be last alphabetically, but we are first in customer service and satisfaction.Working Hours :9:00am to 6:00pm, Monday to Friday (No weekends).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills....Read more...
To ensure excellent customer service
Monitor the Assyst Ticketing system to resolve calls at first point of contact
Receive phone calls from users requiring support
Remote support to customers (Troubleshooting)
To interrogate Specific ICT systems and process a range of routine and sensitive information
Training Outcome:
The role offers the opportunity to progress into suitable roles with the organisation
Employer Description:Hull City Council is the governing body for the unitary authority and city of Kingston upon Hull, England. They have over 1800 employees and are dedicated to providing the best service possible.Working Hours :Monday - Friday. Shifts to be confirmed.Skills: Communication skills,Organisation skills,Customer care skills,Team working,Initiative,Computer literate,Microsoft Office products,Have a professional manner,Clearly spoken,Professional telephone manner,Interest in IT,Self motivation,Flexibility,Prioritise own workload,Meet deadlines,Time management,Ability to work independently....Read more...
Answer service calls and log onto FieldMotion.
Arrange service calls and call outs to engineers.
Log movements of engineers and record in daily diary.
Input engineer’s worksheets onto Alarm Master System, both maintenance and chargeable calls.
Invoicing.
Order materials/stock.
Input new contracts onto FieldMotion.
Keep alarm master system updated.
File engineers work sheets and service records.
Email queries.
Telephone queries.
Complying with all company policies and procedures.
Training:Training and support will be provided by our specialist Apprenticeship training provider, Smart Training & Recruitment.Training Outcome:There is potentially a full-time role for a successful, conscientious, hard-working and dependable apprentice.Employer Description:As a BAFE approved company we are certified to install and maintain all types of fire alarm systems and other fire protection equipment to ensure your people, processes and property are protected.Working Hours :Monday – Friday, 09.00 – 17.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Process sales from the initial quotation through to aftersales support.
Answer incoming calls and deal with telephone enquiries.
Co-ordinate project tasks, liaising with internal colleagues to ensure design work is completed and that customer expectations are met from the initial enquiry through to the build.
Respond to customer quotation requests that come in via the website and or telephone, for all products and services.
Process website, email and telephone orders.
Pack, weigh, measure and book-in outgoing deliveries to include new products purchased by customers or their existing stock held at GH Display.
Monitor the main GH Display email account.
Greet and hold meetings with customers who come into our premises to view products or discuss their requirements.
Log enquiries and orders on the various IT systems ensuring that supplies are ordered and tracked when relevant.
Monitor the order production using the IT systems and ensure orders are processed and dispatched in-line with customer expectations.
Manage orders placed with suppliers to ensure materials are received in time to deliver customer orders.
Support colleagues to increase the sales turnover across all our current (and future) products and services including; exhibition stands, printed graphics, custom displays, office branding, furniture hire, exhibition equipment storage, exhibition transportation and installation, event branding and portable displays.
To sell our products to existing client database and lead generation by making proactive outbound telephone calls and emails (from Outlook or Mailchimp), and where relevant, face to face opportunities.
Developing a relationship with existing customers who may purchase relevant products or services from other suppliers. · Managing client’s expectations through the sales process and a high level of customer service.
Keeping up to date with new products and communicating them to customers.
To work with Marketing to identify email marketing and online promotional opportunities.
To communicate effectively with colleagues and customers.
Be willing to learn new software / equipment and attend training as and when required for the business.
To maintain a clean, tidy and safe working area.
To effectively manage your own time, priorities, and workload.
Conduct yourself and carry out any work for the business in line with GH Display policies and procedures.
General office support to the team and to complete any other tasks that are deemed as reasonable.
Help monitor, maintain and post on social media pages.
Training:You will need to attend Peterborough College either once or twice per month depending on how the tutoring classes fall as part of your apprenticeship training.Training Outcome:Succesful completion of the apprenticeship could lead to the following types of role:
Project Manager, Account Manager or Sales Manager.
Employer Description:GH Display is a family run business with almost 50 years of trading. We design and manufacturer custom exhibition stands and displays, primarily for events, but sometimes as permanent displays. We have in-house large format print capacity also and offer sign printing and graphic services. We have a large two acre site in a rural location near Folksworth with over 30,000 ft² of workshops, print, offices and storage space. We also offer event storage to businesses. We are a B2B company and deal with all types of organisations and agenciesWorking Hours :Monday - Friday, 8.00am - 4.30pm (with 30 min unpaid lunch) or 8:30am - 5.00pm (with 30 min unpaid lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Motivated,Professional....Read more...
This is an excellent opportunity to progress and grow within the company for the right candidate who is outgoing, enthusiastic and keen to learn new skills. The role is within a fun and friendly working environment which rewards hard work.
The employer will support the successful candidate through their apprenticeship and full training will be given. Main duties will include:
Ensuring candidates are fully vetted to safeguarding standards before assignments
Carry out our telephone pre-screens with new candidates and be confident in asking questions
Create and post job adverts for specific roles on behalf of clients
Use social media to post about current vacancies and interact with people
Keep the company's database updated, ensuring information input is correct
Updating the candidate tracking system
Identify areas of resourcing that need focus and provide solutions to the line manager
Conducting administrative jobs given by the chain of command
The above list of duties is not exhaustive and other tasks may be required from time to time.
The successful candidate should have good IT skills, be confident on the telephone and should have some customer service experience. Probationary period applies.Training:Business Administrator Level 3 Apprenticeship Standard.
Attend monthly day release sessions at Access Training, Team Valley Gateshead. Training Outcome:The company are looking for someone to stay with the company for the long-term and to develop a strong career within their team. The candidate will be provided with the opportunity to progress with further qualifications and experience within the company and receive Professional Development Training.Employer Description:Schools Mutual Services are the Education Recruitment industry’s first ‘not for profit’ recruitment service which is owned by its customers. Schools Mutual Services are a pioneering business that has been set up to serve Schools across the United Kingdom for Temporary and Permanent Recruitment.
The company’s growth aim is to see its unique not for profit business model expand across the United Kingdom and by 2025 they aim to be a reputable and well-known business that clients want to be part of.Working Hours :35 hrs per week 9.00am to 5.00pm Monday to Friday with 1 hour lunch.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Creative,Initiative....Read more...
Duties will include:
Front of house/reception
General office admin.
Telephone support – contacting participants.
Liaising with partner agencies
Diary management and maintaining close working relationships with advisors
Meeting & greeting customers
RESTART Scheme contract support/duties can vary.
Basic IAG.
Requirements
Confident telephone manner
Excellent IT skills
Organisational skills
Diary management
Grade 9-4 in maths and English
Training:You will achieve the Level 3 Business Administration Apprenticeship Standard.
There are workshops that you will need to attend via Teams.
You will have a mentor for one to one teaching and learning.
In-house training will be given to support specifics of the role.Training Outcome:There will be ongoing opportunities for career progression following completion of the apprenticeship for the right candidate.Employer Description:Get Set UK is an award-winning employability, skills, and health services provider. Founded in 2009 by Thomas Harley and Ammar Yousef, with one aim: to support and enable everyone to maximise their employment and career potential. Through a range of successfully delivered government funded programmes, we support people in making positive changes in their lives. We use innovative and creative solutions to improve individual’s skills, as well as information, advice and guidance, job opportunities, and training to help them succeed and build a better future. Innovative delivery models, a strong community presence and effective employer and partner/third sector relationships are at the heart of our service. Training and apprenticeships are a key part of the back to work journey. In 2022 we acquired TheLightBulb Ltd, an independent training About the employer provider specialising in Apprenticeships and Adult Education across Essex and the East of England. During the same year, we relaunched our health division, The Working Well Service, with a mission of assisting organisations and business leaders in managing workplace wellbeing in order to improve productivity, reduce staff turnover and absenteeism, and fight mental health stigma. We’re at the start of a very exciting journey, to provide opportunities to those who need it most.Working Hours :Monday - Friday 9am-5pm (1 hour for lunch).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
To answer telephone calls and reception desk queries promptly and professionally
To coordinate appointment requests for urgent, same-day, future and home visit appointments
To resolve a wide variety of patient queries received by telephone, in person and in writing
Identify urgent matters and refer to the clinical team/duty doctor as appropriate
To deal with patient concerns in a calm and professional manner
To facilitate attendance at clinics / review appointments by assisting with routine monitoring and recalls. Using telephone calls, emails and letter writing
To liaise with other healthcare professionals, secretaries and administration teams with regard to coordinating patient care
To assist the practices teams with clerical and administrative duties as may be reasonably required
To keep up to date with practice information, including policy and procedure changes, staff rotas, alerts and service provisions
To work as a positive and supportive team member, providing cover for similar posts as required
Training:
Level 3 Apprenticeship in Business Administration
This will also include functional skills if required
End point assessment
Certificate of completion of the standard
You may have to attend formal college sessions (if English & maths are required), but not necessary for 19+
You will learn the knowledge, skills and behaviours related to the apprenticeship standard
Training will take place within the workplace supported by the assessor through regular visits and reviews. An online portfolio is also used where tasks are set and progress is monitored
Training Outcome:Claremont Bank Surgery is a Training Surgery and will always have an apprentice position available at the end of each apprenticeship. Should there be, at the end of the apprenticeship period, a position available, then the current apprentice would be considered for this, assuming they had successfully achieved the Level 3 Business Administration Standard and shown the right working commitment and attitude throughout their time here.The successful apprentice candidate will be given in-house training on NHS GP Surgery protocols and systems, which will give them experience and qualifications that can be transferred to other surgeries and other areas of the NHS.Employer Description:Claremont Bank Surgery is a long-established Town Centre GP Practice with great access to Shrewsbury and its amenities. It is close to the lovely Quarry Park which offers a great place to have a walk at lunch with colleagues or to meet friends.Working Hours :36 hrs/week (shifts may vary daily between 8am & 6pm. 6hrs of dedicated learning is included in these hours).Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Team working....Read more...
Primary Duties and Responsibilities:
Patients:
Process appointment requests from patients by telephone and in person
Receive patients and direct to appropriate surgeries
Deal with visit requests
Registration of new patients and temporary residents
Process patients change of address
Process repeat prescription requests in accordance with practice guidelines
Handling, receipt, and efficient filing of prescriptions
Accepting and dispatching specimens to hospital
Have a full understanding of the appointment system
Have a clear understanding of telephone systems, daytime and out of hours
Computer data entry – processing and recording information in accordance with practice procedures
Taking messages and passing on information
Complete workflow tasks within agreed timescales. This may include any of the following areas:
Cytology- recalls and entering results
Processing and allocating Pathology results
Immunisation recalls (including childhood immunisations)
Scanning medical information to patient records
Allocating workflow to doctors
Read coding medical information
Processing out of hours information received electronically
Updating records when a patient is deceased
Processing online prescription requests
Processing hospital discharge letters
Processing scanned workflow from the doctor
Deduction of patients
Recalls of chronic disease managemen
Processing tasks in Systm One
Processing insurance report/medical records requests
Medical Records:
Management of Medical Records.
Ensure records are kept neat and tidy and in good general repair.
Ensure any changes in patient details i.e. address telephone numbers etc are altered on the patients’ medical record.
Ensure all patient contacts are documented in the patients’ computerised medical record.
Reception:
On opening the premises check the Doctors rooms, waiting area and reception are heated/ventilated, clean and tidy.
To assist in organising patient appointments, and the passage of information to staff, patients and Health Care providers.
Ensure the surgeries are well stocked with stationery and equipment needed by the Doctors
To receive and exchange routine information between Clinicians, Health Care providers, staff, patients and external agencies.
All duties will initially be overseen by a supervisor with the successful candidate developing to work autonomously and into more complex situations.
The successful candidate will complete all mandatory training required for the role and participate at in house training.
Regular meetings will be held with the supervisor, line manager and course tutor.
Training:Delivery to be completed on site and off the job training either at Barnsley College or your place of work. Student to complete a Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Progression available into other roles such as Receptionist, Medical Secretary, Clinical Coder, Central Administrator, iHeart Administrator.Employer Description:BHF manages the Barnsley Primary Care Network (PCN), which is made up of 32 GP practices, and we also run the iHeart Barnsley out of hours GP service.Working Hours :Monday to Friday between the hours of 08:00 hours and 18:30 hours dependent on the requirements and opening hours of the GP practice.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
My client is a well-respected and established national law firm who are experiencing a significant period of growth.
They are currently looking for experienced Residential Conveyancers, qualified Solicitors, Conveyancers or Legal Executives to join their team.
You will be working within a high volume residential conveyancing environment.
You should be able to:
- Run a substantial caseload and perform a full range of tasks
- Act independently when establishing priorities and managing deadlines
- Work well within a team and mentor others
- Utilise your extensive experience and knowledge of residential conveyancing
- Assist team members as and when required
- Communicate, and build, relationships with clients and third parties in a professional and knowledgeable manner
- Provide excellent customer service
- Assist the team to ensure company targets are met
- You will be dealing with a personal caseload of residential property files, and you will have fantastic communication skills both orally and written.
Main Duties & Responsibilities:
- Complete tasks efficiently, accurately and within specified timescales, such as:
- Managing a substantial caseload of freehold and leasehold transactions (circa 100) including new build, unregistered and shared ownership properties, until such time as your manager deems it appropriate to increase your portfolio of cases
- Processing and dealing with post in a timely manner
- Checking contract documentation, mortgage offers and search results
- Replying to complex legal enquiries
- Resolving complex queries which are raised on files by colleagues, both onshore and offshore, and third parties
- Understand and produce accurate financial statements
- Understand the ledgers within Visual Files & Practice Manager
- Dealing with exchange of contracts and completion of transactions
- Processing tasks such as; Conflict of Interest letters, cares calls to the client, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries
- Daily task list management
- Identifying, monitoring and achieving targets on a monthly basis by using Management Information Reports such as Case Referral and Phone Manager.
- Utilise Management Information reports for housekeeping of files.
- Recognising potential risks and when to report them to a senior member.
- Work to and maintain Service Level Agreements
You will be able to:
- Manage telephone calls.
- Understand and report on complex legal issues and documentation.
- Actively communicating with clients, recommenders, conveyancers, agents and third parties. This will include communication in person, in writing, or by telephone.
- Ability to check, draft and produce accurate comprehensive documentation for clients, professional persons and third parties.
Benefits include full remote working using the best tech, 25 days holiday + Bank Holidays and a range of other benefits.
Salary will be £35k to £45k dependent on experience plus achievable bonus upto £15k.
To apply for this Fully Remote Residential Conveyancer role please forward your CV to t.carlisle@clayton-legal.co.uk or call Tracy Carlisle 0161 6147 357 .....Read more...
Giving customers top-notch advice
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
Functional skills, maths and English, if required
How and where training (on/off the job) will be delivered is to be confirmed.Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Eligibility to join the Institute of Customer Service as an Individual member at Professional level upon completion
Functional skills, maths and English, if required
How and where training (on/off the job) will be delivered is to be confirmed.Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
My client is a well-respected and established national law firm who are experiencing a significant period of growth.
They are currently looking for experienced Residential Conveyancers, qualified Solicitors, Conveyancers or Legal Executives to join their team.
You will be working within a high volume residential conveyancing environment.
You should be able to:
- Run a substantial caseload and perform a full range of tasks
- Act independently when establishing priorities and managing deadlines
- Work well within a team and mentor others
- Utilise your extensive experience and knowledge of residential conveyancing
- Assist team members as and when required
- Communicate, and build, relationships with clients and third parties in a professional and knowledgeable manner
- Provide excellent customer service
- Assist the team to ensure company targets are met
- You will be dealing with a personal caseload of residential property files, and you will have fantastic communication skills both orally and written.
Main Duties & Responsibilities:
- Complete tasks efficiently, accurately and within specified timescales, such as:
- Managing a substantial caseload of freehold and leasehold transactions (circa 100) including new build, unregistered and shared ownership properties, until such time as your manager deems it appropriate to increase your portfolio of cases
- Processing and dealing with post in a timely manner
- Checking contract documentation, mortgage offers and search results
- Replying to complex legal enquiries
- Resolving complex queries which are raised on files by colleagues, both onshore and offshore, and third parties
- Understand and produce accurate financial statements
- Understand the ledgers within Visual Files & Practice Manager
- Dealing with exchange of contracts and completion of transactions
- Processing tasks such as; Conflict of Interest letters, cares calls to the client, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries
- Daily task list management
- Identifying, monitoring and achieving targets on a monthly basis by using Management Information Reports such as Case Referral and Phone Manager.
- Utilise Management Information reports for housekeeping of files.
- Recognising potential risks and when to report them to a senior member.
- Work to and maintain Service Level Agreements
You will be able to:
- Manage telephone calls.
- Understand and report on complex legal issues and documentation.
- Actively communicating with clients, recommenders, conveyancers, agents and third parties. This will include communication in person, in writing, or by telephone.
- Ability to check, draft and produce accurate comprehensive documentation for clients, professional persons and third parties.
Benefits include full remote working using the best tech, 25 days holiday + Bank Holidays and a range of other benefits.
Salary will be £35k to £45k dependent on experience plus achievable bonus upto £15k.
To apply for this Remote Working Conveyancer role please forward your CV to b.richardson@clayton-legal.co.uk or call Ben Richardson on 0121 3681833.
Clayton Legal recruits for law firms and In House departments across the UK. Based in the North West, our pedigree and service levels give those looking to move in the legal market and law firms looking to recruit a refreshingly different recruitment experience. You will work with experienced professionals, dedicated to your success. Take a look at our web site www.clayton-legal.co.uk for our latest blogs and legal news and to keep up to date with current vacancies.....Read more...
Gathering insights into customer satisfaction by completing telephone surveys across a range of service areas and accurately recording feedback.
Carry out quality assurance of casework for complaints and other functions within the Customer Service Directorate against established quality checklists to maintain high standards and identify any service improvement.
Provide effective and efficient administrative support to the Customer Feedback Team and, if necessary, other service areas within the Customer Service Directorate.
Support the Customer Feedback Team with Stage 2 complaint coordination by providing additional administrative support and documenting learning outcomes.
Map business processes in response to insights from complaints and implement improvement recommendations.
Training:You'll undertake the Customer Service Specialist Level 3 apprenticeship with Chelmsford College.Training Outcome:Apprentices at CHP are encouraged to apply for future positions when their contract ends.Employer Description:We’re a local housing association that’s passionate about tackling the housing shortage in the East of England. We provide warm, safe and affordable homes. But we don’t stop there. We offer a wide range of support and services to help our customers and their communities to thrive. We want to be an organisation that cares about our customers and communities and is determined to make a difference. We'll be bold and open-minded in our pursuit of solutions to help people transform their lives.Working Hours :Monday to Friday, either 8am to 4pm, or 9am to 5pm. No evening or weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:
At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles
Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Blended on/off-the-job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and shifts to be confirmed - full-time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Updating, allocation and maintenance of Job and financial systems
Franchise management and contact
Data entry on spreadsheets
Customer service - phone and emails (templates)
(no cold calling, in bound queries only)
Filing
Ordering inventory and items for warehouse - stock level checking
Invoice
All other aspects of a busy office
Training:
Level 3 Business Administration
Functional skills
Work based learning
Training Outcome:Progression onto full-time employment.Employer Description:Germ Clean is a professional cleaning company that specialises in sanitising and decontaminating premises and is dedicated to providing the highest standards of cleaning.Working Hours :Monday - Friday 9:00am - 5:00pm/1-hour lunchSkills: Communication skills,IT skills,Reliable,Located locally,Telephone manner....Read more...
• Answering telephone, dealing with mail• Typing letters and bills• Monthly invoices• Analytical support• Meeting and Greeting clients• Reception cover• Petty cash• Dealing with the postTraining:
Level 3 Business Administrator
Functional skills
Work based learning
Training Outcome:
Progression onto full time employment
Employer Description:David Williamson, Chartered Management Accountants, Blackpool, are a professional and friendly firm committed to providing excellent service coupled with expert advice to individuals, new business start ups, and established businesses.
Our philosophy is to establish a good working relationship with our clients to ensure that they obtain the maximum profitability from their business, coupled with efficient tax planning and mitigation.Working Hours :Monday- Friday 9.00am- 5.00pm,
1 hour unpaid lunch 12:30 - 13:30Skills: Communication skills,IT skills,Reliable,Punctual....Read more...
Main Responsibilities:
Handle telephone and email enquiries, resolving issues efficiently and professionally.
Provide high-quality student administration and support, adhering to service standards.
Resolve enquiries at the first point of contact or escalate complex issues.
Accurately record data and identify resources to support student needs.
Collaborate on team projects and report trends in student enquiries to supervisors.
Training:The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard: -Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Mon-Fri, shifts TBC.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,IT skills,Team working....Read more...
