Parts Sales Advisor vacancy:
- Salary: Up to £32,000 per annum
- Potential bonus opportunity
- 44 Hours - Monday to Friday with alternate Saturday mornings
- Employee Assistance Programme
- Pension
- 20 days holiday (increase with service)
- Permanent Role
I have a fantastic opportunity for an experienced Parts Sales Advisor to join a leading Aftermarket Parts team based in the Tamworth area.
Parts Sales Advisor roles and responsibilities:
- Organise current stock and keep stock levels replenished.
- Flexibility to take on ad hoc duties to support the business including work in the warehouse.
- Maintain Customer relationships with customer service excellence to promote future transactions.
- Follow company policies and procedures when processing transactions.
- Ensure all deliveries are achieved in a timely manner.
- Aim to achieve best possible price when purchasing from our suppliers.
- Answer incoming calls with a motivation to secure sales.
- Work with the Branch manager and Team to drive sales and achieve set KPIS/SLAs
- Efficiently process transfers to meet company / client expectations.
- Continue to build customer base to expand sales opportunities.
Skills and experience required as a Parts Sales Advisor:
- Excellent Customer Service skills
- Previous Truck and Trailer parts experience is essential.
- Confident in all forms of communication (Telephone / Written)
- IT Literate.
- Work well in a team, and self-motivated to drive personal performance.
If you want to hear more about the Parts Sales Advisor role, please send us your CV by clicking apply now or by contacting Richard on 07590309374 / richard@holtautomotive.co.uk to discuss further.
Parts Sales Advisor £32,000 Parts Sales Tamworth
Parts Advisor / Parts Supervisor /Parts Manager / Parts Jobs / parts sales / TPS
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The Role This is a varied and fast-paced role, supporting the smooth running of the office across several key areas:
Switchboard & Customer Service
- Handling a high volume of incoming calls professionally and efficiently
- Assessing and directing new client enquiries
- Logging and escalating any customer concerns
- Acting as a first point of contact and representing the firm with professionalism
New Client Administration
- Inputting new client matters onto the case management system
- Preparing client retainer documents and onboarding materials
- Conducting conflict and AML checks
- Supporting the fee-earning team with file opening and administrative tasks
Front of House & Facilities
- Welcoming clients and visitors to the office
- Managing room bookings and assisting with meeting setup
- Monitoring and ordering stationery and supplies
- Maintaining a professional office environment
Post Room & General Admin
- Coordinating incoming/outgoing post
- Handling confidential documents with discretion
- Supporting wider administrative functions such as scanning, copying, and document collation
About You The ideal candidate will have:
- GCSE Maths and English (Grade C/4 or above) or equivalent
- A strong telephone manner and communication skills
- Good organisational skills and attention to detail
- Basic IT skills (Microsoft Office: Word, Excel, Outlook)
- A team-oriented attitude and willingness to learn
- Previous experience in an office or customer service environment is advantageous
Whats On Offer
- A supportive and professional working environment
- Full training and a genuine opportunity to grow within the firm
- Flexible working options
- Company pension scheme
- Medicash health plan
- Birthday day off after 1 year of service
- Regular social events
- Clear pathway for internal progression....Read more...
Providing customer service to clients/customers via telephone and email
Ordering of parts from distributors
Sourcing the correct parts and making sure the correct parts are delivered on time
Chasing deliveries
Dealing with clients and booking in their cars for service and MOT
Confirming work to be done prior to mechanics working on the vehicle
Keeping a clean, tidy office environment as it is public facing
Training:Level 2 Customer Service Practitioner apprenticeship standard, including:
Knowledge, Skills & Behaviours
Level 1/2 Functional Skills maths if required
Level 1/2 Functional Skills English if required
End-Point Assessment
Training Outcome:
Full office management as the Managing Director continues to expand with other premises
Employer Description:Getting your vehicle MOT compliant is essential for safe driving. KIC Garage Services is a reliable and recommended vehicle maintenance expert with authorised MOT testing and preparation services for all types of cars in the Wirral area. No matter the condition of your car, you can trust us to provide top-quality MOT testing services to ensure that your vehicle is MOT compliantWorking Hours :Monday to Friday
8.30am to 5.30pmSkills: Communication skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
In this role, you'll be the first point of contact for our managed service customers, helping to resolve technical issues and ensuring a smooth and supportive experience. Your responsibilities will include logging and managing support tickets, handling follow-ups and escalations, and delivering remote and telephone-based support for client infrastructure and end users. We’re looking for someone who enjoys solving problems, communicates clearly and confidently, and takes pride in providing helpful, timely support. A logical and thoughtful approach to troubleshooting and customer service is essential, along with a genuine enthusiasm for technology and teamwork. If you're someone who enjoys helping others and wants to grow in a supportive, inclusive environment, we’d love to hear from you!
Key responsibilities:
Provide 1st Line diagnosis and resolution, maintaining a high level of 1st time fixes
Respond appropriately to technical issues raised, through resolution or escalation
Prioritisation and management of workload to ensure contractual SLAs are met
Act as the first point of contact for technical issues raised
Log all service tickets received via telephone, email and service portal then handle accordingly throughout the stages of the ticket
Provide efficient customer service to a vast client base
Work in accordance with company values, policies, procedures and standards.
Building and maintaining strong relationships with customers through the support you deliver
Maintain concise and clear documentation via ticketing system and knowledge base Essential skills, characteristics and experience You’ll thrive in this role if you:
Are motivated and enjoy working in a fast-paced support environment
Have a positive, solutions-focused mindset and a commitment to excellent service
Feel confident diagnosing and resolving technical issues
Can work independently but also value collaboration and shared success
Take pride in ensuring our customers feel supported and informed every step of the way
Can demonstrate an interest in IT, software and hardware
Hold a valid UK driving license and have access to your own vehicle
Training:Expected duration: 17 months Apprenticeship level: Level 3 (Advanced) Programme: Information Communications Technician During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard. The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support TechnicianEmployer Description:Comms UK is a Telecoms and IT provider for businesses. We primarily operate in the Dorset and Hampshire areas and have circa 500 active customers
We install and support solutions to businesses of all types and size with a suite of products and services to provide a complete IT & telecoms package
We have built an outstanding reputation over our 30 years in business with our existing and often longstanding customers due to delivering quality products with outstanding service and integrity. We are steadily growing as a business and looking for exciting talent to join our excellent teamWorking Hours :37.5 hours (8:30 am to 5pm including 1 hour lunch). Training day will be treated as day in the office for learning only. We will incorporate all learning time into 1 day a weekSkills: Communication skills,Customer care skills,Problem solving skills,Team working,Initiative,Microsoft 365,MAC OS Support,Wifi Solutions,Hardware & Software Knowledge,LAN/WAN,Motivated,Work in a Fast-Paced Setting,Positive Mindset,Confident,Able to Drive....Read more...
Working with the Helpdesk team on HR Frontline, within Sandwell Council's Human Resources department, offers an exciting opportunity to contribute to our digital transformation to Oracle Fusion.
During your apprenticeship, you will build your skills, knowledge, and experience by performing the following duties:
Handle a wide range of telephone and email enquiries from customers
Undertake a variety of administrative and ICT-based tasks related to HR service delivery
Support service area projects and day-to-day service delivery as needed
Adhere to the council’s financial procedures and accounting guidelines
Maintain an efficient filing and electronic records management system
Collect statistical data and prepare appropriate reports as required
Assist the team in keeping accurate and up-to-date establishment, employee, recruitment, payroll, and pension records and systems, both manual and computerised
Respond to employee information requests and enquiries under guidance, including supporting the completion of monitoring forms
Help ensure compliance with legislative requirements and internal deadlines
Assist in creating and preparing reports, letters, memos, spreadsheets, documents, and databases using a range of software including Word, Excel, Adobe, Publisher, PowerPoint, Access, SBS, and Discoverer
Actively participate in regular progress reviews
Become an engaged and contributing team member
Undertake relevant training identified for the role
Deliver services in a courteous and professional manner
Maintain strict confidentiality of employee data at all times
Training:At the end you will gain a Level 3 HR Support Qualification. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off the Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is a fixed term 18-month contract and at the end you will gain a Level 3 HR Support Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday between the hours of 8.30am and 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Confident telephone manner,Flexible,Maintain confidentiality,Calm and approachable....Read more...
Answering and making telephone calls
Reviewing legal documentation
Writing emails and letters
Using LEAP Case Management
Using various online portals
Training Outcome:We are able to offer progression into our Conveyancing Departments within a Conveyancing Team.Employer Description:PCS Legal are an established firm of Licensed Conveyancers and Probate Practitioners regulated by the Council for Licensed Conveyancers. Our staff are dedicated and highly trained to deal with all aspects of conveyancing. As a progressive legal firm we are committed to ensuring all clients receive the highest possible standard of advice and service in relation to their house sale and purchase, remortgage transaction, Will advice, probate, estate planning or commercial transactionsWorking Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Our client is a highly regarded Legal 500 law firm with a long-standing reputation for delivering a client-focused, high-quality service across a wide range of legal areas.
They are now seeking a Private Client Paralegal to join their friendly and supportive team. This is an excellent opportunity to work alongside experienced Solicitors and Partners on a broad range of Private Client matters, including:
- Wills and Trusts
- Probate and Estate Administration
- Lasting Powers of Attorney
- Court of Protection work
Youll be supporting fee earners with their caseloads and managing some matters independently, depending on experience. Duties will include:
- Drafting legal documents and correspondence
- Liaising with clients by telephone, email, and in-person appointments
- Assisting with file management via the firms case management system
- Carrying out legal research and preparing case summaries
The ideal candidate will:
- Have prior experience in a Private Client department (essential)
- Be organised, proactive, and able to manage multiple tasks efficiently
- Demonstrate excellent client care and communication skills
- Be sensitive and professional when handling client matters
- STEP qualification is advantageous but not essential the firm supports further training and development
Whats on offer
- 33 days holiday (rising with service) plus Christmas closure
- Above-average pension scheme
- Regular staff social events
- Hybrid working available after a settling-in period
- Encouragement and support for professional growth
This is a fantastic role for a Paralegal looking to build their Private Client experience within a respected, supportive, and forward-thinking firm.....Read more...
We are currently recruiting for a temporary Administrator to join a well-established leading manufacturing business at it’s Aldridge site. The key purpose of the role is to provide administrative support to the team to achieve timely, accurate and high quality information output, whilst essentially delivering outstanding customer service to both internal and external customers.What’s in it for you as an Administrator? - Salary: £27,000 - Hours of work: Monday – Friday: 8 - 16:00 (40 hour week) - Location: Aldridge - Temporary 3 month assignment, with possibility of going permanent. Duties of the Administrator - General admin duties; payroll, ordering office supplies, invoicing and liaising with employees - Responding to customer enquiries; pricing requests, delivery information and samples by telephone and email - Handling complaints and preparing credit notes - Administration of bulk orders and call offs, order book and schedule management.Requirements of the Administrator - Excellent customer service skills - Previous experience in a similar role - Previous experience of working in a mid to heavy manufacturing office would be advantageous - IT literate in word and excel - Excellent written and verbal communications skills.If interested, please apply now…....Read more...
We are looking for two temporary Customer Service Administrators for an immediate start to join a company in Banbury for a very busy peak period. The roles are temporary for up to four weeks with any hourly rate of £13.00 - £14.00 an hour, 37.5 hours a week, Monday to Friday 8.30 am to 4.30 pm. There is the potential for the roles to go permanent with term time only hours.
Key Responsibilities for the Customer Service Administrator Role:
Taking inbound calls from customers
Offering first class customer service over the phone
Creating quoteson the CRM system
Keeping the database updated
General admin support, data entry
Key Skills Required for the Customer Service Administrator Role:
Excellent telephone manner
High levels of customer service
Excellent administration skills
Organised, used to working to deadlines
Confident communicator
Work well under pressure and able to multitask
Adaptable in a changing environment
Strong IT skills
Able to work on own initiative
What's in it for you?
An hourly rate £13.00 to £14.00 an hour 37.5 hour week
Paid weekly, a week in arrears
Up to four weeks assignment with an immediate start
Potential to go permanent with term time only hours
Working as part of a supportive and collaborative team
8.30 am to 4.30 Mon – Fri with 30 mins for lunch
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Undertaking general office duties, answering telephone calls and emails from a shared in box and directing to the correct department.
Monitoring and maintaining office supplies and templates.
Closing down engineers work reports and highlighting any follow up actions required by passing to the correct department to follow up.
Logging/ creating new jobs using software.
Co-ordinating dates with both customers and engineers.
Training:Business Admin Apprenticeship All training to be provided in our office.Training Outcome:Full time permanent role upon successful completion of apprenticeship.Employer Description:Fire Technical Services Ltd - Supply, Design, Install, Commission and service - gas suppression, room integrity testing, kitchen suppression and watermist systems throughout the UK and work alongside many of the leading fire companies. Working Hours :Monday - Friday, 09:00 - 17:00.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,IT Skills,Logical,Number skills,Problem solving skills,Team Work....Read more...
Active directory administration, setting up domain users and email
Adding new users to the current IT system and setting up appropriate security groups for them
Liaise and manage support calls logged
Resolve any general IT issues within the company
Maintain and support internal telephone systems, printers and network
Demonstrate effective communication skills with all users to understand and diagnose technical issues
Working both under your own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees
Proactive server and desktop monitoring
Daily network monitoring
Daily backup monitoring
Server support and maintenance task management
Server/Desktop OS and hardware installation
Provide out of hours support where required
Training Outcome:This role could grow into a full-time position after your apprenticeship ends.Employer Description:At Client First Solutions, we provide custom IT services worldwide for small and large businesses. Many businesses are adapting to the Managed IT Service approach, but they are often not optimizing the intended service. Our experienced IT team ensures you are only ever seconds away from engaging with one of our engineers across one of the many communications platforms we have made available. Communication is pivotal between client and provider when seeking slick, seamless service.Working Hours :Monday to Friday, between 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Team working,Initiative,prioritise support issues,Windows 7/8/1,Knowledge of Active Directory,Understanding of DNS/DHCP,Understanding of IT security,Understanding of networking....Read more...
To provide 1st line technical support, answering support queries via phone, email and live chat.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
To take ownership of user problems and be proactive when dealing with user issues.
To log all calls on the ticketing system.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Maintain a log of all calls taken.
Maintain a log of any software or hardware problems detected.
Support users in the use of computer equipment by providing necessary training and advice.
To allocate more complex calls to the relevant Support member if it cannot be resolved.
To help arrange for external technical support where problems cannot be resolved in-house by liaising with relevant admin staff.
Training Outcome:The company may offer a full-time position at the end of the apprenticeship.Employer Description:As an Award Winning Managed Services IT Provider, we provide a range of value-added IT Services, and working with trusted hardware and cloud vendors, we are No Fuss IT.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Team working,Initiative,Good Telephone manner,Microsoft-based systems,PC Hardware set up....Read more...
Working in an exciting and busy environment the Customer Service Advisor Apprentice will be the front-line support for the busy service department.
The apprentice will keep in close contact with the management staff at the dealership to update them on current customer affairs and relations.
The apprentice’s role will include the following:
Dealing with customers both face to face and by telephone
To process and solve customer service complaints
Look to promote continuous improvement in customer service
Training:Apprentices will be working and will be trained within the dealership and an advisor will visit at least every 4-6 weeks as part of a close support network to ensure that apprentices are both enjoying and succeeding in their course. The apprentice may also be required to attend college for a couple of days every few months at the DAF Academy in Nottingham.
An apprentice’s training includes:
Industry recognised standard qualification
Level 1/2 Functional Skills in maths and English (if required)
Level 3 Customer Service Specialist Apprenticeship Standard
End-Point Assessment (EPA)
Training Outcome:
A full-time career within the automotive industry with many opportunities to progress to positions of authority within the dealership
Future prospects are endless
By having a highly regarded set of skills, apprentices can go on to develop their career within any other areas of commerce they may be interested in
Employer Description:From 7.5 to 44 tonnes, DAF is the market leader across all sectors in the UK - setting the industry standard for performance and productivity. DAF's commitment to operators is backed by our network - 139 dealers covering the country, providing a consistently high standard of advice, service and expertise to keep your DAF trucks up and earning.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
My client, based in Stockport, is a leading and modern conveyancing firm dedicated to transforming the moving market. Their conveyancing and remortgage team provides top-tier service to clients, and they are now seeking additional talented individuals with remortgage experience and excellent client care skills to join their team.
As a Remortgage Case Manager, you will be responsible for managing your own caseload, overseeing the entire remortgage process from initiation to completion. This includes shaping the client experience, tackling complex legal aspects, and driving positive outcomes. You will work alongside a collaborative, high-performing team known for innovation and exceeding expectations. Additionally, the firm offers a lucrative bonus scheme, providing an opportunity to earn an extra £12K £15K per year on top of your base salary. There is also a clear career progression path available, offering the chance to grow both professionally and personally.
Key responsibilities include managing a substantial caseload of remortgage files, meeting personal targets, and prioritizing and managing deadlines. You will handle complex aspects of the remortgage process and be responsible for the files from opening to completion with administrative support. Providing exceptional service to clients, introducers, and associates is a key aspect of the role, along with addressing complex inquiries and identifying potential risks. You will ensure that files comply with service level agreements, regulatory, and statutory requirements, and maintain detailed telephone notes throughout transactions. You will also assist with training and coaching trainee case managers, suggest improvements to processes, and ensure compliance with company policies.
The ideal candidate will have at least 2 years of experience as a case manager, be a self-starter with strong initiative, and have a passion for delivering high levels of customer service. You should also possess strong attention to detail and excellent verbal and numerical skills.
With a salary on offer for this role ranging from £24,000-£28,000 depending on experience level, this firm also offer Hybrid working with a mix of working from home and in office as well as 23 days holiday which can increase with service and a whole host of further staff perks!
If this role is of interest to you, please get in touch to discuss further on 0161 9147 357 or email t.carlisle@clayton-legal.co.uk
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Prepare particulars using MS Publisher
Liase with vendors and prospective purchasers using telephone and emails
Arrange and conduct viewings
Training:
Junior Estate Agent Level 2 Apprenticehip Standard
Functional skills in maths and English if required
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:
Become a fully fledged member of the team.. Negotiator, Valuer and then Branch Manager
The sky's the limit
Employer Description:Greenslade Taylor Hunt is one of the largest firms of Chartered Surveyors, auctioneers and estate agents in the West Country, with a wide range of roles and career opportunities. High quality service and professional advice are central to the firm’s continuing success as a leading property specialist in the area, combined with the personal touch and friendliness that characterises our firm and helps us retain staff for many years.Working Hours :Tuesday - Friday, 8.45am - 5.30pm and Saturday, 8.45am - 4.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Team working,Initiative....Read more...
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Working closely with solicitors.
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Answering incoming calls to the office.
Meeting and greeting clients.
Compiling project files
Filing, scanning and archiving documents
Dealing with post
Data entry
Use of bespoke software
Any other admin duties as requested
Training Outcome:
Following the completion of the apprenticeship there is the opportunity for a more permanent position or further development
Employer Description:Armstrong Westgarth Law Ltd, are a local law firm in Sunderland. The practise is a Recognised body law practice. They offer solicitors' services, including General and Business Crime, and Legal Aid services. They are specialists in criminal law.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Sales Administrator
Location Bournemouth
Salary - £25,000 - £27,000 per annum DOE
Hours Monday Friday, 9am 5pm
Our client is looking for a Sales Administrator to join their small but dedicated team. This is an exciting opportunity for someone who is technically minded, self-sufficient, and eager to take ownership of their work. You will be responsible for supporting sales, customer service, and logistics operations, as well as contributing to projects. This is a hands-on role where initiative and problem-solving are key.
Duties
- Process customer orders and prepare accurate quotations
- Manage inbound calls and deliver professional customer support
- Handle post-sales enquiries, including returns and account queries
- Keep customers updated on shipping, delivery, and back-order status
- Track shipments, resolving or escalating courier issues as needed
- Maintain up-to-date and accurate customer records in internal systems
- Generate reports and collaborate with colleagues across departments
- Contribute to technical projects involving specifications, prototypes, compliance, and supply chain activities
Skills
- Technically minded, curious, and able to work with minimal supervision
- Confident with IT systems and quick to learn new software
- Strong communication skills with a professional telephone manner
- Excellent attention to detail with the ability to work accurately under pressure
- Highly organised with the ability to prioritise and manage multiple tasks
- A collaborative team player, comfortable working in a small, supportive team
- Experience in technical or industrial environments is highly desirable
Candidates with administration or customer service experience in technology, aviation, engineering, manufacturing, logistics, or warehousing/distribution will be well-suited to this role.
To apply, please send an updated cv to shannon@holtrecruitmentgroup.com or APPLY NOW!
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Greet customers, assisting with product enquiries
Process sales transactions accurately
Handle various payment methods securely
Professionally manage returns, exchanges, and complaints.
Resolve concerns or complaints efficiently and courteously, whether in person or via telephone
Promote offers and build customer relationship to encourage repeat in business.
Restock and label products, or and when required telesales role
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying. You'll be working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills in English and maths if required.Training Outcome:There is the possibility for the right candidate to convert to a full-time position in the retail teamEmployer Description:We are the head office for an international group of companies. We manage the central services including all payroll for the UK part of the group. We're a friendly bunch, based full time in the office, with plenty of scope for an apprentice to get involved in a wide range of business matters supported by an experienced team.Working Hours :Tuesday to Saturday, 9am to 5.30pm, with an hour unpaid break for lunch. We're fully office based in Croydon.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Team working,Non judgemental,Patience,Customer service skills....Read more...
Daily/Weekly Tasks:
Ensure all call conversion and other agreed targets are met
Demonstrate the ability to interact and cooperate with all partners and staff
Build trust with team members and potential customers to ensure stellar service on every occasion
Focus on intelligent delivery to customers through the collaboration of team members
Maintain professional internal and external relationships that meet the firm's core values
Proactively establish and maintain effective working team relationships with all departments
Ensure the rota is covered at all times in conjunction with other team members
Adhere to all agreed contractual and administrative team processes
Ensure contact between customers is kept as a priority until handover to fee-earning teams
Attend and participate in other meetings as required
To comply with health and safety policies and procedures, and work safely to ensure the safety of yourself and other colleagues
Telephone answering
Speak to partners and fee earners in the business about their needs
Follow administrative processes to convert a telephone or chat enquiry into new business
Training:This is a Business Administration Level 3 apprenticeship which is delivered over an 18-month period. You will be required to attend an initial induction period and training workshops at the training site, In-Comm Training Services in Aldridge, WS9 8UG, followed by monthly assessor visits to you in your company.Training Outcome:Upon successful completion of the apprenticeship, the company offers legal and other business routes.Employer Description:FBC Manby Bowdler (Midlands) Limited has been providing award winning legal advice to businesses and individuals since 1826. Employing over 200 people, the practice has eight branches based throughout the West Midlands, Shropshire and Worcestershire, and is focused on and committed to quality and excellent client care.
The Firm prides itself on working in partnership with its clients to ensure the provision of commercial, innovative and cost transparent legal advice that adds value and uncomplicates the legal process. We are proud to be a legal services provider that is constantly striving to do things differently in order to make legal services more accessible to clients and aligned with their needs.Working Hours :Monday to Friday between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental....Read more...
Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
Process change of tenancies that occur accurately and in a timely manner
Liaise with clients both verbally and in writing
Ensure customer and broker enquiries are resolved in a timely and effective manner
Shared management of the busy shared customer enquiry inbox
Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
Liaise with associated third parties both verbally and in writing
Seek to identify process or system improvements
Ensure documents and letters are produced and distributed accurately
Maintain data accuracy
Type documents as requested
Keep notes on customer accounts up to date
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires college attendance once per month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
Employer Description:Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
The successful candidate will be trained in all aspects of customer service
You will also be trained in all aspects of working in a busy parts department
You will be dealing with customers on the telephone, in person on the front counter and also in the main workshop
You will be trained to use a computer system and book "goods in" deal with labelling goods and the location of them and updating pricing on the computer
You will be trained in picking of sales orders, stock checking
Training:
Intermediate Level 2 Customer Service Practitioner Apprenticeship Standard
EPA - End Point Assessment
Functional Skills in English & math's (if required)
Employee Rights and Responsibilities ERR
Personal Learning and Thinking Skills PLTS
Training is by way of one day each week at our Doncaster centre in Armthorpe
Training Outcome:The possibility of progression and full-time employment.Employer Description:At Star Commercials Ltd we are one of the UK's Largest Mercedes Benz Specialists. Our team are highly trained, experienced technicians, combining over 100 years' top-level workshop and maintenance experience on all major trailer and truck makes and models with specialist knowledge of Scania, Mercedes and DAF commercial vehicles.Working Hours :Monday to Friday between 8:30am to 5:00pm including one day release day at college 9.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Physical fitness,Safety Conscious,Reliable,Punctual,Eager to Learn,Hardworking....Read more...
Main responsibilities will be:
Assisting the Service Manager in producing customer invoices for fire alarm and fire extinguisher servicing.
Confident use of the telephone and email will be advantageous, although training will be provided.
We use specialist software for the invoicing, collating information from engineers and adding to the system.
Logging and reporting of Call Out information - experience of Microsoft Office and Microsoft Excel would be good.
Training:Formal training is delivered at HWGTA, located in Hereford (HR4 9SX)
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set your work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.Training Outcome:This apprenticeship is only the beginning, should we find the correct candidate then this position could become permanent.Employer Description:HFAS Limited have been established since 2014, we install fire alarm systems and fire extinguishers. We also service fire alarms, emergency lights and fire extinguishers. We carry out this work in mostly industrial and commercial premises including Nursing Homes, Schools, factories, Shops and small businesses in towns and on industrial estates.Working Hours :Monday to Friday. 9.00am to 5.00pm.Skills: Communication skills,IT skills,Initiative,Outgoing,Positive attitude....Read more...
Duties include:
Dealing with general office enquires
Photocopying, scanning
Use of Word, Excel, Outlook and QuickBooks
Processing engineer paperwork
Liaising with clients via telephone and e-mail
Providing excellent customer service to clients
Answering phones, taking messages, making outgoing calls
Keeping office clean and tidy
Training:Business Administrator Level 3.Training Outcome:The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available.Employer Description:We deliver reliable, high-quality carpentry and timber frame services across the region. Our team is trained in SSSTS and SMSTS and other safety schemes. We hold leading industry accreditations such as CHAS Elite, Constructionline Gold, and STA Gold ensuring skilled, safe, and certified workmanship on every project.
With years of experience in carpentry and joinery and Timber frame, we bring expertise, craftsmanship, and attention to detail to every project we undertake.Working Hours :Monday - Friday 8am - 4.30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
The Talent Acquisition Apprentice role will support the delivery of the Council’s workforce strategy through recruitment campaigns and other initiatives that are timely, inclusive, and aligned to service priorities.
You will develop key skills and knowledge to support hiring managers with their recruitment, driven by data and labour market intelligence.
You will help attract, engage, and retain the talented people we need to deliver high-quality public services, promoting inclusive best practice, deploying technology effectively, and enhancing the customer experience.
You will develop your skills, knowledge and experience by carrying out the following duties:
Assist the team with the development of recruitment campaigns
Attend recruitment open days to promote our job vacancies
Respond to customer enquiries by email and telephone
Carry out IT-based processes
Assist the team in maintaining accurate records
Utilise IT systems to gather data and statistics
Assist with the creation and preparation of reports using software packages such as Word, Excel, Adobe, Publisher and PowerPoint
Actively participate in regular progress reviews
Become an active team member
Deliver services in a courteous and professional manner
Maintain strict confidentiality of employee data at all times
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% off-the-job training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Fire Awareness, Prevent, Safeguarding, Data Protection & Cyber Security and Equality & Diversity.Training Outcome:This apprenticeship is a fixed term 18 month contract and at the end you will gain a Level 3 HR Support Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday - Friday between the hours of 8.30am and 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Confident telephone manner,Flexible,Maintain confidentiality,Calm and approachable....Read more...
You will be expected to undertake a wide variety of administrative tasks working alongside existing teams of administrators. You will receive training, supervision and mentorship throughout the course of your apprenticeship. You will be expected at times to work at other sites across the Black Country as part of your development across operational and corporate services and may be required to undertake some work from home for part of your apprenticeship.
You will demonstrate good customer service skills working on Outpatient reception; dealing with the public and patients face to face and over the telephone.
You will be required to prepare appointment letters from templates, undertake copy typing and input data into the IT systems / patient database.
You will be answering telephone calls and dealing with patient or management queries, taking messages appropriately for the clinical teams and/or management team following internal processes and procedures.
You will need to demonstrate good keyboard skills and the ability to use Microsoft Office applications. You will be exposed to differing aspects of key roles within a welcoming team and will gain valuable insight into the diverse elements of a busy environment.
This apprenticeship will enable you to develop your knowledge and understanding of a administration environment, whilst gaining invaluable practical work experience within the NHS.
Training:In-house training.
No college attendance, all training to be completed in company.Training Outcome:18 Month fixed term, there may be the opportunity to apply for a full-time post upon completion of the apprenticeship.Employer Description:Black Country Healthcare NHS Foundation Trust provides specialist mental health, learning disability, and community healthcare services for the population of the Black Country.
Across the whole of the region we provide:
Adult and older adult mental health services.
Specialist learning disability services.
Mental health services for children and young people.
Community healthcare services for children, young people and families in Dudley.
We are also the Lead Provider for mental health, learning disabilities and autism across the Black Country. As Lead Provider we work in partnership with health, social care, voluntary services and community organisations to collectively develop and deliver mental health, learning disability, and autism services that helps people to live their best lives as part of our Black Country community. The approach has a focus on prevention, health equity and inclusion.Working Hours :Hours of work will be between 8:30am to 4:30pm or 9am to 5pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
