Spares & Service Co-ordinator – Elland, West Yorkshire
A Spares & Service Co-ordinator is required to join a well-established engineering business specialising in precision machine tools and solutions.
Operating from their site in Elland, this company has built a strong reputation for delivering high-quality products and support services to customers across the UK and internationally. Due to continued growth, they are now looking to strengthen their team with a Spares & Service Co-ordinator.
This role is ideally located for candidates based in Halifax, Huddersfield, Bradford, Leeds, and surrounding areas.
Key Responsibilities for the Spares & Service Co-ordinator:
Handling customer enquiries for spare parts and service support
Preparing quotations and processing orders efficiently
Liaising with suppliers and internal departments to ensure timely delivery
Maintaining accurate records of parts, pricing, and service history
Supporting the Service Manager with scheduling and coordination of engineers
Providing excellent customer service and technical support over phone and email
Updating CRM and ERP systems with relevant order and service data
Ideal Candidate for the Spares & Service Co-ordinator position:
Previous experience in a customer service, sales support, or coordination role
Strong organisational skills and attention to detail
Confident communicator with a professional telephone manner
Proficient in Microsoft Office and comfortable using ERP/CRM systems
Interest in engineering or technical products (advantageous but not essential)
Salary & Benefits on offer for the Spares & Service Co-ordinator
Salary - £26,000 – £29,000
Flexible working hours
Electric Car Charging
Matched pension up to 5%
Life Cover
25 days annual leave plus bank holidays + Christmas Shut Down
Supportive working environment with opportunities for development
To apply, please click “Apply Now” and upload your CV. For more information, contact Lewis Lynch at E3 Recruitment.....Read more...
To proactively assist with the smooth running of the Service and ensure administrative duties relative to the Service are carried out in an efficient, accurate and appropriate manner
To undertake routine procurement administration and support duties including maintenance of paper and electronic filing systems, basic note-taking, photocopying/scanning, meeting scheduling, and other general administrative duties
Tasks will be varied to support the Service and whilst not exhaustive, will include assisting with routine procurement administration duties such as:
Procurement and general administration:
Maintaining electronic and manual filing/recording systems (including archiving) in line with procedures and ensuring the accuracy and confidentiality of sensitive information
Interacting with the Microsoft sharepoint sites of the procurement team
Basic note-taking at meetings and the preparation of simple meeting notes
Diary and calendar co-ordination for supplier/contractor related activities
The greeting of visitors (suppliers) in a professional manner and accompanying them when on site
Photocopying/scanning
Preparing general correspondence, reports, forms etc. as directed using Microsoft Office packages
Basic supplier invoice reconciliation and/or analysis
Dealing with phone calls, emails, and other forms of correspondence, and relaying messages to appropriate individuals, addressing enquiries or issues, and providing support as needed
Updating the procurement information on the MS Sharepoint Procurement Portal
Procurement analysis and report preparation:
Performing system queries using the company finance system (Sage Intacct) to prepare simple expenditure reports by supplier, by category, by period, by transaction type, etc.
Report development using more advance Microsoft Excel functionality such as Filters, Pivot Tables and Formulae
Market research:
Performing online/telephone research to develop simple market intelligence reports
Perform online/telephone research to identify potential suppliers
Interaction with potential suppliers to capture information about goods and services, supplier organisation, ethical considerations
Procurement projects and foundation wide procurement support:
To support activities associated with active procurement projects and tenders
To respond to queries and requests for support from the Services
Support Procurement Manager with supplier performance reviews, gathering feedback from stakeholders, involvement in review meetings
General:
Establish and maintain excellent working relationships with colleagues and suppliers
Any other reasonable duties as requested by the manager
Training:
Level 3 Procurement and Supply Assistant Apprentice
Location:Central Services, Station Road, Forest Hall, Newcastle upon Tyne NE12 8YY
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:
There may be an opportunity to secure a long-term position after successful completion of the apprenticeship
Employer Description:The Percy Hedley Foundation is one of the largest regional charities supporting people with a range of learning and physical needs. We take a person centred, flexible approach to the care and support we provide. The Percy Hedley Foundation has three main sites providing specialist education, adult day services and residential care to our service users. Our sites are based in Forest Hall, Killingworth, and Jesmond.
We work towards excellence every day and our team members are committed to delivering the very best outcomes for the people we support. Our dynamic and flexible service is tailored to the specific needs of the individual, making it easier to live, learn and be part of a world adapting to change.Working Hours :Working 8.30am to 4.30pm Monday to Thursday and 8.30am to 4.00pm Friday, with day release to Darlington CollegeSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Initiative,Data entry,Accuracy,Time management,Prioritise workload,Customer service skills,Articulate,Adaptable,Enthusiasm,Proactive,Resilient,Creative and resourceful,Caring and empathetic,Flexible,Willingness to participate,Confidentiality....Read more...
Our client is a highly regarded Legal 500 law firm with a long-standing reputation for delivering a client-focused, high-quality service across a wide range of legal areas.
They are now seeking a Private Client Paralegal to join their friendly and supportive team. This is an excellent opportunity to work alongside experienced Solicitors and Partners on a broad range of Private Client matters, including:
- Wills and Trusts
- Probate and Estate Administration
- Lasting Powers of Attorney
- Court of Protection work
Youll be supporting fee earners with their caseloads and managing some matters independently, depending on experience. Duties will include:
- Drafting legal documents and correspondence
- Liaising with clients by telephone, email, and in-person appointments
- Assisting with file management via the firms case management system
- Carrying out legal research and preparing case summaries
The ideal candidate will:
- Have prior experience in a Private Client department (essential)
- Be organised, proactive, and able to manage multiple tasks efficiently
- Demonstrate excellent client care and communication skills
- Be sensitive and professional when handling client matters
- STEP qualification is advantageous but not essential the firm supports further training and development
Whats on offer
- 33 days holiday (rising with service) plus Christmas closure
- Above-average pension scheme
- Regular staff social events
- Hybrid working available after a settling-in period
- Encouragement and support for professional growth
This is a fantastic role for a Paralegal looking to build their Private Client experience within a respected, supportive, and forward-thinking firm.....Read more...
SALES ADMINISTRATOR – CREWE - £26,000We are working with a fantastic company based in Crewe. Having been established for many years, our client has continued to grow and are a market leader in their industry.They are now recruiting for an experienced Sales Administrator to join their team of 3. Working 36.25 hours per week between 8am to 5pm Monday to Friday.COMPANY BACKGROUNDEstablished over 20 years ago, the company has continued to grow. A market leader in their field, their customers are King but so are their employees. Our client, truly looks after their staff, recognises hard work, achievements and dedication. They offer a relaxed but busy working environment, excellent training and support on an ongoing basis and career progression.SALES ADMINISTRATOR JOB PURPOSEReporting to the Product Sales Manager, you’ll play a key role in supporting the small sales office. You’ll be responsible for processing orders, handling customer enquiries, and ensuring smooth communication between departments to meet customer demands efficientlySALES ADMINISTRATOR KEY RESPONSIBILITIES:
Process sales and purchase ordersHandle customer enquiries via phone, email, and face-to-faceMeet and greet visitorsCheck stock availability and produce accurate quotesLiaise with workshop staff and logistics companiesGenerate invoices and maintain filing systemsProvide daily tallies of quotes/ordersGeneral administrative duties
SALES ADMINISTRATOR KEY REQUIREMENTS:
Demonstrable experience in a sales office or customer service environmentExcellent verbal and written communication skills, with strong organisational abilitiesProficient in Microsoft Word and ExcelProfessional and confident telephone mannerAbility to work effectively under pressure, both independently and as part of a teamExceptional attention to detail and a high degree of accuracyEagerness to learn and adapt to bespoke systemsExperience with sales order processing and managing high volumes of telephone enquiriesPrevious experience within a manufacturing environment (advantageous but not essential)
SALES ADMINISTRATOR BENEFITS AND PACKAGE:
Salary £26,000 APPROXWorking 36.25 hours per week Monday to FridayWorking Hours to be negotiated and agreed between 8am-5pmExcellent training and development on an ongoing basis25 days holiday plus bank holidaysChristmas shutdownDeath in service coverOn-site parkingRewards scheme which includes discount holidaysAn open, friendly, supportive working environmentGenuine opportunity for career progressionCompany events twice a yearCycle to work schemeReward and recognition awardsOnline wellness centre
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencySALES ADMINISTRATOR – CREWE– £26000....Read more...
Greet patients and visitors in an efficient and courteous manner.
Provide an effective and polite telephone enquiry service.
Contact Patients to book for Chronic Disease Reviews.
Proactively communicate information between relevant patients, doctors and other professionals.
Record patient information and make clinic appointments.
Support the requests for information made by patients and third parties.
Training Outcome:There is an opportunity to gain full-time employment after the apprenticeship.
Alternatively, there may be opportunity to progress on to a level 3 Business Admin apprenticeship. Employer Description:We provide a wide range of high quality, safe health and care services in Hull, the East Riding of Yorkshire, Knowsley and St Helens. We are a co-owned 'for better profit' organisation, investing profits into our services, colleagues and the communities we work in.Working Hours :Monday – Friday between 8am – 4pm.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Team working....Read more...
As an apprentice, you will get hands-on experience and gain new skills whilst working alongside experienced staff. Duties will include;
Typing of property inventories
Producing tenancy agreements
Dealing with post from the office
Answering the telephone
Photocopying and filing
Training:
The apprentice will be working towards the Customer Service Level 2 Apprenticeship Standard
Delivered in the workplace via online training with Colchester Institute
Training Outcome:The opportunity for full-time employment will be available upon completion of apprenticeship.Employer Description:We are a residential letting and property management company that has been trading for over 30 years.Working Hours :Monday to Friday 9am – 5.30pm, with a 1 hour lunch breakSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Communicating over the telephone with customers, clients and colleagues.
Managing email inboxes.
Use excellent customer service continuously.
Organise and report data.
Use of spreadsheets.
Managing in-house computer systems.
Filing, scanning and archiving documents.
Accounts support.
Dealing with post.
Any other admin duties as requested.
Training Outcome:Full-time post following completion of the apprenticeship programme.Employer Description:At HEMS Ltd, we provide the most innovative, safe, and efficient repair tooling packages to major global OEMs and their users and dealers worldwide—including Caterpillar, Komatsu, Case, New Holland, JCB, Volvo, Terex, Liebherr, Perkins, Cummins, Iveco, Isuzu, and Hitachi.
Our comprehensive services cover every aspect of heavy equipment maintenance—from full workshop planning and design to hands-on product training and support.
After founding the Company and twenty years of loyal Service our CEO and Founder of the Company has decided its time to fully Retire and call it a day, this may have happened in the past but this is the final curtain and wish all of our customers and suppliers over the years a great big thank you and wish you all wellWorking Hours :Monday – Friday, 8am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Initiative,Non judgemental....Read more...
Conveyancing AssistantJoin Our Conveyancing Team as a Conveyancing Assistant – Make a Real Difference!Benefits and Details
Hours Mon-Fri 8:45-5:30 (slightly shorter hours would be considered)Salary circa £25-28K pa + Benefits dependent on skills and experienceLocation: 112 Street Lane, Roundhay, Leeds, LS8 2ALFree on-site parkingRegular complimentary social eventsCompany pensionCycle to work schemeHolidays - starting at 22 days plus bank holidays (increasing to 25)
Do you have some experience in conveyancing and looking to take the next step in your career? Do you thrive in a fast-paced environment where attention to detail and excellent client service are key? If so, we have an exciting opportunity for you!Our well-established and highly respected and award-winning solicitors’ firm is seeking a Conveyancing Assistant to help support our conveyancing fee earners to provide an excellent conveyancing service to our clients.If you’re looking for a varied and rewarding role in a supportive team where you can contribute to truly make a difference in people’s lives, we’d love to hear from you!What you will do:
Respond to enquiries from clients, the other side, estate agents, referrers, lenders and other third parties in writing, in person or on the telephonePro-actively update clients with progress of their matterRequest searches, relevant documents, redemption statements, deeds and required information from the Land Registry, Search Providers, lenders and other 3rd partiesDraft transfer deed and replies to requisitions where requiredPrepare for exchange of contractsPrepare completion statements, bills and set the file up for completion,File management – file notes, telephone notes, emails, updating case management system, dealing with incoming and outgoing post, filing
What We Need:
A Conveyancing Assistant with experience of assisting Conveyancing Fee-earners with their caseload, specifically with Freehold and Leasehold Sales and Purchase transactions.Someone with knowledge and experience of Anti-Money Laundering Procedures and verification checks.Someone who thrives in delivering excellent customer care, possesses outstanding attention to detail, and is driven to achieve the best outcomes.Excellent communication skills are key, as you’ll be explaining complex processes in simple terms, while maintaining professionalism and efficiency to secure the best results for our clients.
Your Skills:
Exceptional at managing workloads independently.High organisational and detail-orientation skills.Adept at providing regular updates and excellent care to clients.Positive attitude and ability to work under pressure.
Nice to have:
Knowledge and experience with Remortgage and Transfer of Equity mattersUse of FormEvoManaging caseload paperless or paper light.
Interested? Please send a cover letter explaining your interest in this role along with your CV.For further information please refer to Winston Solicitors Website or call 0113 218 5499. A full job description is available on request. INDHS....Read more...
My client, based in Stockport, is a leading and modern conveyancing firm dedicated to transforming the moving market. Their conveyancing and remortgage team provides top-tier service to clients, and they are now seeking additional talented individuals with remortgage experience and excellent client care skills to join their team.
As a Remortgage Case Manager, you will be responsible for managing your own caseload, overseeing the entire remortgage process from initiation to completion. This includes shaping the client experience, tackling complex legal aspects, and driving positive outcomes. You will work alongside a collaborative, high-performing team known for innovation and exceeding expectations. Additionally, the firm offers a lucrative bonus scheme, providing an opportunity to earn an extra £12K £15K per year on top of your base salary. There is also a clear career progression path available, offering the chance to grow both professionally and personally.
Key responsibilities include managing a substantial caseload of remortgage files, meeting personal targets, and prioritizing and managing deadlines. You will handle complex aspects of the remortgage process and be responsible for the files from opening to completion with administrative support. Providing exceptional service to clients, introducers, and associates is a key aspect of the role, along with addressing complex inquiries and identifying potential risks. You will ensure that files comply with service level agreements, regulatory, and statutory requirements, and maintain detailed telephone notes throughout transactions. You will also assist with training and coaching trainee case managers, suggest improvements to processes, and ensure compliance with company policies.
The ideal candidate will have at least 2 years of experience as a case manager, be a self-starter with strong initiative, and have a passion for delivering high levels of customer service. You should also possess strong attention to detail and excellent verbal and numerical skills.
With a salary on offer for this role ranging from £24,000-£28,000 depending on experience level, this firm also offer Hybrid working with a mix of working from home and in office as well as 23 days holiday which can increase with service and a whole host of further staff perks!
If this role is of interest to you, please get in touch to discuss further on 0161 9147 357 or email t.carlisle@clayton-legal.co.uk
....Read more...
Customer contact via; face to face, telephone and e-mail
Register new Clients on our CRM system
Booking viewings, valuations and mortgage appointments
Accompany colleagues on viewings, valuations and property inspections
Sales progression
Use of Company social media channels
Training:Training will take place through a combination of on-the-job learning and a structured workplace college apprentice course.
Your on-the-job training will be daily and weekly apprentice course modules, with end point assessment.Training Outcome:
Sales Negotiator
Valuer
Partner
Employer Description:A boutique, proudly independent estate agent, offering a bespoke service, successfully selling local property.Working Hours :Monday to Friday, between 9.00am to 5.00pm. Alternate Saturdays, 9.30am to 2.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Empathy,Social Media Literate,Literacy Skills....Read more...
The Company:
Excellent opportunity to work with a fast-growing company.
Rapid development with double-digit growth in each of the last 3 years.
Excellent market leading products.
Opportunities for progression within the company with five internal promotions within the last 4 years and new specialist therapy areas being established.
8 years of continued growth.
The Role of the Service Co-Ordinator
Our client sells hospital & dental products into designated sales area for niche therapy area's: ENT, Gynaecology, Forensic, dental chairs & microscopes
Mostly stack systems such as imaging equipment, panel equipment, microscopes, endoscopes, light sources, cameras, etc
You will provide telephone support.
Data Processing within the CRM system for all service-related matters.
Administration of the exchange process for all repair equipment.
Ordering of spare parts for customers and internal service teams.
Processing of all service contract purchase orders.
Processing of customer orders for non-contract chargeable service visits.
Quoting customers for any repair work and obtaining authorisation for the work to go ahead.
Monitoring of all repairs.
Management of the service consignment stock.
Booking of PPM visits/Call outs for all Field Based Engineers.
Continual product training provided via representatives.
Benefits of the Service Co-Ordinator
£34k-£36k basic
Quarterly bonus scheme (eligibility commences following successful completion of probationary period)
Healthcare medical insurance (following period of qualification)
Contributory pension scheme
Death in service benefit
Employee assistance programme
A/L - 20 days per year plus bank holidays, rising by 1 day per year after the first full 12 months in post, to a maximum of 25 days plus bank holidays
The Ideal Person for the Service Co-Ordinator
Qualified by experience in a similar position (Service Co-Ordinator/Administrator)
Attention to detail
Used to working at a fast pace
Used to working to tight deadlines
Very well organised
Able to manage own workload whilst observing all deadlines
Excellent time management skills
Articulate, with strong writing skills with good vocabulary
Strong numeracy skills
Independent thinker - resolution focused
Able to work independently with minimal supervision
If you think the role of Service Co-Ordinator is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday- Friday
(08:30- 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a Dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed
Booking and amending appointments, answering the phone, updating patient records
To answer the telephone promptly and in the prescribed manner
Ensure that the answer machine messages are switched on and off at the relevant times of the day
Check the telephone for messages that may have been left and return the calls as required
Ensure the reception emails are checked frequently and all emails responded to
Accurately update and protect patient information including on the patient electronic database
Book next appointments before the patient leaves the practice
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls
Ensure that the appointment system is efficient and accurate
Ensure the appointments books are kept full as possible
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments
Accessing sensitive information whilst always maintaining patient confidentiality
Ensuring patients are aware of the dental services and products we offer
Build and nurture great working relationships with the Clinical team and Practice team
Be actively involved in the smooth running of the practice by working well with the practice team
Work at other practice locations from time to time as required
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy
Record lab work back when returned to the practice from the lab
Send out ‘Failed to attend’ letters the same day to the relevant patients
Record and send out patient recalls
Manage open courses as directed by the Practice Manager
Organise stock supplies and control for reception
Remove safely any hazards from the waiting area (e.g., stock deliveries)
Ensure all relevant forms for NHS and private are completed
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose - and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday - Thursday (08:15 - 17:30) Friday (08:30 - 17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit.
The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose, in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (08:30-17:00)Skills: Communication skills,IT skills,Attention to detail....Read more...
Your daily duties will include:
Handle security processes, including password resets, multi-factor authentication, and antivirus configuration
Manage technical documentation in SharePoint, such as network diagrams, technical specifications, and policies
Work with the bespoke ticketing system, managing SLAs and handling escalations
Use troubleshooting / monitoring tools like PDQ and Impero software
Perform hardware upgrades on PCs, laptops, CCTV, printers, and networking equipment
Software upgrades
Manage software updates, including driver updates, security patches, and service packs
Support network devices, both wired and wireless, including switch ports, Wi-Fi, and patching
Work with cloud technologies like Microsoft 365, Wildix, UniFi, and cloud-based phone systems
Use basic PowerShell scripting for batch updates and automation tasks
Full training and support will be provided by your workplace
Training:
Information Communications Technician Level 3 Apprenticeship Standard
All training will be held at the workplace
Training Outcome:
Following the completion of the apprenticeship for the right candidate there is a possible permanent position
Employer Description:Founded in 1926 in Consett, in the North East of England, Thomas Swan today produces over 100 performance and speciality chemicals and offers an experienced and flexible manufacturing service. Our values have helped us become an international company, offering a world-class product and service capability.Working Hours :Monday - Friday, flexible schedule.
Core hours: 09:00 - 12:00 and 14:00 - 16:00.
Start between 07:30 - 09:00 and finish between 16:00 - 17:30.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Logical,Team working,Good telephone manor,General PC knowledge....Read more...
The apprentice will gain a breadth of knowledge of all areas of clinical administration at the Hospice, having the opportunity to work with different teams. Training and support will be provided via an industry recognised Level 3 Business Administration Apprenticeship with a Level 2 Mediterm Award.
The following are an example of the duties the apprentice may undertake.
To work with the different members of the clinical administration team to learn the various aspects of clinical administrative support within the hospice.
Liaise with other organisations, departments and official bodies to assist in providing a high-quality and efficient service, sharing information as appropriate.
To act as an ambassador for the hospice and promote its services.
To provide administrative support i.e. filing, scanning, photocopying and producing letters/documents.
Accurately input, retrieve and collect data and information using the Hospice computer systems.
Work confidentially with the clinical computer systems and electronic patient records, including retrieving, uploading and inputting information that may contain details and images of severe illnesses.
Deal with face-to-face and telephone enquiries, convey messages and transfer calls as necessary whilst maintaining confidentiality at all times.
To be responsible for receiving and processing incoming and outgoing emails and mail.
To communicate effectively and liaise with other professionals in a clear, concise and professional manner.
Take telephone calls from bereaved family and distressed patients, dealing with them empathetically and professionally.
Training:Training and support will be provided via an industry recognised Level 3 Business Administrator Apprenticeship with a Level 2 Mediterm Award with Damar Training. Training Outcome:The Hospice has several different departments, including Finance, Fundraising, Human Resources, Volunteer Management and Education, allowing the option of progression within the hospice. Employer Description:Wirral Hospice St John's provides free care for adult patients with life-limiting illnesses. We also support carers and loved ones; families are at the heart of everything we do.
As a relatively small organisation we are committed to developing the skills and interests of our staff to ensure the workforce is motivated and equipped to deliver what is expected of them in a compassionate and competent manner through apprenticeships, formal training and workplace experience.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Customer Service and Despatch AdministratorSalary circa £27-30k depending upon experienceSteeton, BD20 8.30-5.00 Monday to Friday Our client is an award winning artisan bakery manufacturer, founded in 1899. They are looking for an experienced Despatch & Customer Service Coordinator to join their team. Your prime responsibility will be to service and engage with key accounts. You will take full responsibility and ownership for driving these accounts ensuring they meet the requirements of the business and deliver added revenue. The PositionOur client is looking for a methodical, bright individual who has a keen eye for detail and who can take responsibility for the order processing and despatching of goods for the manufacturing plant.You will play a key role in the achievement of right first-time shipment performance.Role responsibility but not limited to:-
Processing customer ordersSending out order confirmationsDispatching ordersBooking in orders from customersArranging transportProcessing delivery notesDealing with customer queries as they ariseAnswering telephones and dealing with queriesLiaise with all relevant departments where necessary
Ideal attributes
Professional telephone mannerExcellent time management and able to prioritise workload efficiently and effectivelyExcellent computer skills including word and excelMethodical and able to communicate at all levelsYou will have excellent analytical, communication and decision-making skills as well as a strong ability to plan and organise
This Customer Service and Despatch Administrator role would ideally suit an individual who has previous experience within a manufacturing business. If you feel that you have the relevant skills and experience, then please send your cv by return.NO AGENCIES INDLS ....Read more...
We're Hiring! Tudor Employment Agency is currently recruiting for a Customer Service Representative to join our client based in Walsall . The ideal candidate should have top-notch communication skills and a passion for delivering outstanding customer service .️ Your Role Will Include:
Handling customer enquiries via phone, email & chat
Providing info on products & services
Processing orders & returns efficiently
Upselling products when appropriate
Analysing customer needs to offer the best solutions
☎️ Maintaining professionalism & phone etiquette at all times
Experience Required:
⌨️ Strong data entry and administration skills
️ Effective communication with customers
Excellent telephone manner
Hours of Work: Monday to Friday, 8:30am – 5:00pm Rate of Pay: £12.21 per hour If you're customer-focused, language-savvy, and ready to shine in a dynamic role, we’d love to hear from you! Contact our Commercial team on 01922 725445 (ext. 1003 or 1004) Submit your CV to commerical@tudoremployment.co.uk quoting ref TEALOVCSA/40️ Or register online: Tudor Registration Form For all our roles, visit: www.tudoremployment.co.uk #TeamTudor is waiting for your call! ✨....Read more...
Receive customer requests by telephone or email and live chat, provides information requested or ascertains who best to provide the information
Process change of tenancies that occur accurately and in a timely manner
Liaise with clients both verbally and in writing
Ensure customer and broker enquiries are resolved in a timely and effective manner
Shared management of the busy shared customer enquiry inbox
Process all contracts ensuring that the customer accounts and payment details are set up correctly (data entry)
Liaise with associated third parties both verbally and in writing
Seek to identify process or system improvements
Ensure documents and letters are produced and distributed accurately
Maintain data accuracy
Type documents as requested
Keep notes on customer accounts up to date
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
This qualification requires college attendance once per month
Training Outcome:
We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship
Employer Description:Crown Gas & Power is a business gas supplier to the commercial sector based in Bury, Manchester. We are renowned for our innovative products such as 100% biogas, site services and our first-class customer service.Working Hours :Monday - Friday, 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
Provide general administrative support to the Real Estate team, including filing, photocopying, scanning, and data entry.
Assist with preparing and maintaining client files, both electronic and paper-based, ensuring compliance with firm policies.
Support with incoming and outgoing post, emails, and telephone calls, directing queries appropriately.
Update and maintain databases, spreadsheets, and case management systems with accuracy.
Assist fee earners with document production, bundling, and other case-related administrative tasks.
Liaise with clients, colleagues, and third parties in a professional and courteous manner.
Maintain confidentiality and adhere to all compliance, regulatory, and data protection requirements.
Undertake any other ad hoc administrative tasks as required by the team.
Company Benefits:
24 Days Annual Leave.
Birthday Day’s Leave.
Access to Medicash.
Employee Assistance Programme (EAP).
Christmas Office Shutdown.
Training Outcome:Career development opportunities within the Real Estate team and wider firm.Employer Description:MSB is a progressive, full-service law firm that prides itself on providing legal services to meet the needs of the communities which they serve.
Established in 1988, the firm has forged a reputation for excellence of service and has been the recipient of several prestigious awards, including the Law Society’s Legal Excellence Award for Practice Management. They are also proud to be ranked in the Legal500 and Chambers & Partners.Working Hours :Monday to Friday, from 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
As an apprentice, you will get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you will do in your working day:
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems.
Filing, scanning and archiving documents
Answering incoming calls to the office
Dealing with post
Data entry
Use of bespoke software
Any other admin duties as requested
Qualifications Required: To be eligible for this role we are looking for individuals who already have their maths and English qualifications.Training:The apprenticeship includes regular training with Cavity Training Limited. At least 20% of your working hours will be spent training or studying.Training Outcome:Full time post following completion of the apprenticeship programme.Employer Description:We are a dedicated team of property enthusiasts who have come together to redefine excellence in the property market. Our journey began in 2014 with a vision to provide a service based on trust, reliability, and a friendly approach, and since then, we have been on an unwavering quest to make a meaningful impact in Bolton.
What started as a small initiative has now evolved into a thriving business and have become one of Bolton’s best known estate agents.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Team working,Initiative....Read more...
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Use excellent customer service continuously
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Supporting on reception area when required
Accounts support
Dealing with post
Any other admin duties as requested
Training Outcome:
Full time post following completion of the apprenticeship programme
Employer Description:Xpert Energy are based at Calleva Park near Aldermaston, Berkshire.
Our offices are ideally located for our team to deliver designs, installations and servicing for all renewables energy efficient heating and hot water systems across the Thames Valley area, Berkshire, and surrounding counties.
Xpert Energy are fully accredited, approved and trusted energy specialists for Heat Pumps, Ventilation, and Renewable Energy Solutions for homeowners.
We design, install and maintain bespoke solutions for houses of all sizes, that meet the owner’s needs and budget. We also work with architects, building contractors, housing associations, councils and property management companies.
Xpert Energy Service & Maintenance is a division of Xpert Energy Installations Ltd who are fully accredited installers under the MCS (Microgeneration Certification Scheme).
We employ a team of specialist engineers from a wide range of backgrounds to carry out PPM (Planned Preventative Maintenance) and breakdown cover for all customers.Working Hours :Monday- Friday, between hours of 9am- 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Initiative,Non judgemental....Read more...
Customer service responsibilities:
First point of contact for all new enquiries, demonstrating a high level of customer service skills and telephone manner
Respond to inbound calls, emails, and website queries promptly and professionally in line with organisational guidelines
Outbound calls to book patients in for procedures
Regularly feedback to and collaborate with the Senior Leadership Team
Keep up to date with treatment pricing, offers, and consultant availability to provide accurate, tailored advice to prospective patients
Patient Experience/Admin:
Deliver exceptional service across the entire patient journey
Ensure patient administration systems are accurately updated with enquiry source, relevant notes, documentation, and prices
Collaborate with other Staff to ensure the exceptional service is consistent
Fulfil all reasonable requests from patients to ensure their satisfaction and safety
Liaise with Clinical staff, Consultants, Administrative staff, Optometrists and GP’s internally and externally as necessary
Report any maintenance issues immediately to line manager
Provide ad-Hoc support to other business functions as and when required
*The above is not an exhaustive list of duties and you will be expected to perform different tasks as required by your changing role within the organisation and the overall needs of the business. Training:
Customer Service Specialist Level 3 Apprenticeship Standard
On and off the job training provided in the workplace
Functional skills where required
Training Outcome:
Progression within the Organisation is possible
Employer Description:We are a comprehensive, specialist service for the diagnosis and treatment of all eye conditions.
Private patients can benefit from access to collaborative care and facilities with the latest and best technology and our approach is designed to be convenient for people who lead busy lives and who have limited time to seek medical advice and treatment.Working Hours :Hours set between 8am and 6pm Monday to Friday.
Example shifts: 8am - 4pm or 9am - 5pm or 10am - 6pm.
May be required to weekends but will be renumerated accordingly.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience,Curiosity....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behaviour, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing throughout the whole practice.
Customer Service:
Ensure the patient's journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients, whether it be in person or over the telephone, establishing the reason for their visit/call and ensuring they are treated in a friendly, courteous and professional manner, always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently, and all emails responded to.
Accurately update and protect patient information, including on the patient electronic database.
Book the next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept as full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when it's returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from the computer system for the next day and get the record cards out if required (update before the end of the day).
Ensure that the toilets are checked daily and are clean and tidy and they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12-month apprenticeship, you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full-time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :Monday-Friday (between 08:30-17:00).Skills: Communication skills,IT skills,Attention to detail....Read more...
As a dental Receptionist, you have the first contact with the patient, and the professional appearance, behavior, standard of customer care of the receptionist will determine the impression the patient gains about the practice as a whole and will set the tone for the whole visit. The receptionist can influence the mood of the waiting room, the stress level in the surgeries and the general feeling of wellbeing in the whole practice.
Customer Service:
Ensure the patient journey is adhered to at all times, paying attention to the outside of the building as well as the inside.
Welcoming patients whether it be in person or over the telephone, establishing the reason for their visit/call and ensure they are treated in a friendly, courteous and professional manner always communicating about waiting times.
Acknowledge and welcome all visitors and contractors arriving at the practice and ensure the visitors book is signed.
Booking and amending appointments, answering the phone, updating patient records.
To answer the telephone promptly and in the prescribed manner.
Ensure that the answer machine messages are switched on and off at the relevant times of the day.
Check the telephone for messages that may have been left and return the calls as required.
Ensure the reception emails are checked frequently and all emails responded to.
Accurately update and protect patient information including on the patient electronic database.
Book next appointments before the patient leaves the practice.
Ensure you contact the patients regarding their upcoming appointment, including courtesy calls.
Ensure that the appointment system is efficient and accurate.
Ensure the appointments books are kept full as possible.
Ensure that all treatment plans, medical histories, and PR forms are signed at the relevant appointments.
Accessing sensitive information whilst always maintaining patient confidentiality.
Ensuring patients are aware of the dental services and products we offer.
Build and nurture great working relationships with the Clinical team and Practice team.
Be actively involved in the smooth running of the practice by working well with the practice team.
Work at other practice locations from time to time as required.
Role model the Riverdale Values 'Be The Best We Can Be, Do The Right Thing & Support Each Other'
Administration:
Keep the reception area and waiting room clean and tidy.
Record lab work back when returned to the practice from the lab.
Send out ‘Failed to attend’ letters the same day to the relevant patients.
Record and send out patient recalls.
Manage open courses as directed by the Practice Manager.
Organise stock supplies and control for reception.
Remove safely any hazards from the waiting area (e.g., stock deliveries).
Ensure all relevant forms for NHS and private are completed.
Ensure that any patient records are completed correctly before filing and store them in an efficient, tidy and secure manner.
Print the day sheets from computer system for the next day and get the record cards out if required (update before the end of day)
Ensure that the toilets are checked daily and are clean and tidy also they are stocked sufficiently for the day.
To log out of SFD and SOE when leaving the reception desk
Attend and participate in practice meetings.
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment.
On completion of this 12 month apprenticeship you will have gained your Customer Service Practitioner Level 2 Apprenticeship.Training Outcome:Possibility of a full time role after the completion of the Apprenticeship.Employer Description:Riverdale Healthcare is a group of dental practices who share a passion for delivering high quality, ethical dental care whilst providing our patients with the absolute best experience.
We invest in our practices to ensure we are providing the best patient experience, with care delivered by a friendly highly trained team. Our team of Dental Nurses and Receptionists can expect the highest level of support whilst being equipped to perform dentistry to the highest standards with patient care at the heart of our vision.
Our Vision is: To be the most trusted provider transforming dental care for the nation.Working Hours :x4 Days P/Week - Between Monday-Friday (08:15-17:30) - 16:30 On Fridays.Skills: Communication skills,IT skills,Attention to detail....Read more...
