Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
As a Business Support Apprentice, you will carry out a wide range of administrative duties whilst supporting members of a busy team. This is an excellent opportunity to learn and progress in a varied and interesting role within a well-established and growing company.
On and off-the-job training and professional development will be completed in the workplace, and also delivered by Nelson and Colne College Group.
You will be providing business administrative support to the finance team, to accurately prepare and process office administration.Dealing with customer enquiries via telephone and email
Proactively updating customer orders
Managing the ordering of financial products. Analysis of
financial statements
Relationship building between postal services
Providing administrative support to the department
Delivering high levels of customer service at all times
Contacting customers via telephone or email
Training Outcome:Potential for a permanent position within the business and career development on successful completion of the apprenticeship for the right candidate.Employer Description:Greenarc facilitates your transition to clean energy. You know energy change is coming and we know how to get you there, speak to us about solar, charging, electric vehicles, low carbon electrical services, heating systems, fuels and carbon offset fuel cards.Working Hours :Monday - Friday 37.5 Hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative,Good Telephone Manner,Time Management skills....Read more...
Role: Legal Secretary - Probate department
Location: Poole
Salary: £26,000 per annum
Holt Recruitment are working with a well known law firm in Poole who offer several services from family law, disputes and litigation, commerical law etc. They are looking for a secretary to join the probate department on a permanent, full-time basis.
Whats the role?
As Legal Secretary in the probate department you will be responsible for:
- Administration duties including typing, filing, and scanning (this department operates in a paperless environment).
- Screening telephone calls, inquiries, and requests, and managing them when appropriate.
- Dealing with all correspondence via emails, faxes, and post.
- Producing documents, reports, and correspondence as required.
- Keep files up to date, filing documentation.
- Dealing with clients face to face/phone/email.
What do you need as a Legal Secretary?
- Experience in Law is desirable but not essential.
- Minimum typing speed of 60 words per minute (WPM).
- Working with a digital dictation system is advantageous.
- Highly organised, good diary management skills.
- Excellent telephone and customer service skills.
- Excellent IT Skills.
Benefits
- 25 days, plus bank holidays
- Free onsite parking
- Death in service
- Social events (Summer and Christmas parties)
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss this Legal Secretary role in Poole.
Job ID Number: 77355
Division: Commercial Division
Job Role: Legal Secretary - Probate department
Location: Poole....Read more...
PETA is proud to be recruiting for this exciting opportunity, where you'll work closely with the sales team to support customer relationships, generate quick-turnaround quotations, and contribute to a growing customer base.
The Service Sales Administrator will be responsible for the following duties:
Logging Service Calls: Accurately record and manage service calls for microwave oven repairs, ensuring that all information is logged correctly in the system
Raising Invoices & Quotes: Create and send quotes and invoices using Sage for completed service calls, ensuring all details are correct and in line with company procedures
Filing Service Calls: Maintain an organised filing system for all service call records, ensuring easy access for future reference
Answering Telephone Calls: Answer incoming calls from customers, assist with enquiries, schedule service calls, and provide information on the status of ongoing repairs
Using Online Portal: Use customers' online portals to send invoices, submit quotes, and track service call progress efficiently
Customer Service: Provide excellent customer service by addressing customer concerns, ensuring a smooth process from service call initiation to invoice completion
Raising order acknowledgements and invoices for finished goods.
Answering general telephone enquiries
Processing orders and other administrative tasks
Training:Level 3 Business Administrator Apprenticeship Standard. You will complete a 15-month apprenticeship which includes 12 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:There is the potential for a full-time permanent position to be offered to the suitable and successful candidate upon completion of the apprenticeship. Many employees have joined via this method in the past. Employer Description:Regale is a Microwave Oven Wholesaler. We pride ourselves on delivering high-quality service and maintaining excellent customer relationships. We are currently seeking a highly organized and detail-oriented Service and administration officer to join our team.Working Hours :Monday to Thursday 9am-5pm with an hour for lunch.
Friday 9am-4:30pm with a 30 min lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Dealing with incoming and outgoing telephone calls
Liaising with internal departments to ensure an excellent level of service is provided
Welcoming visitors and assisting with hospitality
Answering incoming telephone calls
Scanning, filing, and archiving paperwork
Following company procedure and workflow arrangements
Recording, updating and archiving information
Use of office equipment (photocopier, fax machine etc.)
Training:Business Administrator Level 3.
Training once per month at TRANSWORLD PUBLICATIONS SERVICES LIMITED T/A Protocol Consultancy Services.
The Old Guild House1 New Market StreetBirminghamB3 2NH
20% (minimum of 6-hours per week) off the job training with employer and training provider.Training Outcome:Full-time employment with UACB.Employer Description:At UACB Education, we are dedicated to helping you achieve your academic goals. Our free service assists with university applications, interviews, student finance, and enrolment. With flexible study options and continuous support, we make higher education accessible to everyone.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Role: Legal Secretary
Location: Ringwood
Salary: £26,000 per annum
Holt Recruitment are working with a solicitors in Ringwood. We are recruiting for Legal secretarys who are looking for full time, permanenent work.
Whats the role?
The successful candidate will be working within Commercial and Family Law.
You will be responsible for:
- Administration duties including typing, filing, and scanning (this department operates in a paperless environment).
- Screening telephone calls, inquiries, and requests, and managing them when appropriate.
- Dealing with all correspondence via emails, faxes, and post.
- Producing documents, reports, and correspondence as required.
- Keep files up to date, filing documentation.
- Dealing with clients face to face/phone/email.
What do you need as a Legal Secretary?
- Minimum typing speed of 60 words per minute (WPM).
- Working with a digital dictation system is essential.
- Highly organised, good diary management skills.
- Excellent telephone and customer service skills.
- Excellent IT Skills.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss Legal Secretary roles in Ringwood.
Job ID Number: 74055
Division: Commercial Division
Job Role: Legal Secretary
Location: Ringwood....Read more...
Role: Legal Secretary
Location: Poole
Salary: £26,000 per annum
Holt Recruitment are working with a solicitors in Poole. We are recruiting for Legal secretarys who are lookign for full time, permanenent work.
Whats the role?
The successful candidate will be working within Commercial and Family Law.
You will be responsible for:
- Administration duties including typing, filing, and scanning (this department operates in a paperless environment).
- Screening telephone calls, inquiries, and requests, and managing them when appropriate.
- Dealing with all correspondence via emails, faxes, and post.
- Producing documents, reports, and correspondence as required.
- Keep files up to date, filing documentation.
- Dealing with clients face to face/phone/email.
What do you need as a Legal Secretary?
- Minimum typing speed of 60 words per minute (WPM).
- Working with a digital dictation system is essential.
- Highly organised, good diary management skills.
- Excellent telephone and customer service skills.
- Excellent IT Skills.
What is the next step?
If you believe this is the right role for you, click 'Apply' or give us a call, and one of our team members will be happy to discuss Legal Secretary roles in Poole.
Job ID Number: 74038
Division: Commercial Division
Job Role: Legal Secretary
Location: Poole....Read more...
Are you a law graduate ready to explore a client-focused role, or an experienced customer service professional with a passion for delivering exceptional client care? If so, this is your chance to join one of the UKs leading law firms in a position that truly makes a difference.
As a Client Services Executive, youll become a vital link between our clients and legal teamsensuring smooth communication, accurate information handling, and an outstanding client journey from first contact onwards.
- Applicants should have experience in a customer service role (preferably telephone-based).
- Accurate data entry, meticulous attention to detail, and strong organisational skills are essential.
- Experience in a similar role within a law firm will be advantageous.
This role offers an opportunity to build strong relationships with colleagues and become a long-term, valued member of the team. As such, recent law graduates seeking rapid progression into a legal role may not find this position the best fit - its ideally suited to those who are committed to delivering excellent client service and growing within a supportive, structured team environment.
Why Join?
- Generous annual leave: 25+ days, plus office closure between Christmas and New Year
- Flexible benefits: including private medical insurance, pension scheme, and income protection
- Culture & community: Enjoy social events, charitable days, and team engagement activities
- Career development: Opportunities to grow your career in a fast-paced, supportive environment
What Youll Be Doing:
- Acting as the first point of contact for potential new clients
- Managing client enquiries and guiding them through the onboarding process
- Ensuring accurate and efficient data entry into the Proclaim case management system
- Collaborating closely with legal teams across Manchester, Liverpool, and London
- Upholding our values and maintaining high standards of client service and professionalism
What Were Looking For:
- Strong communication and organisational skills
- Confidence managing workloads independently in a busy environment
- Previous customer service experience (ideally in a telephone-based role)
- A genuine passion for client care and relationship building
- Experience within a law firm or legal setting is advantageous
This is a fully office-based role at our head office in Spinningfields, Manchester, where youll be working as part of an award-winning team. You'll play a key part in ensuring our clients receive the outstanding service were known for.....Read more...
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Filing and retrieving paperwork
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Training:This is a work based apprenticeship with the support of a Wiltshire College and University centre assessor. Training Outcome:Upon successful completion of the apprenticeship programme, there may be the option to progress into a full-time team member in the admin/reception team.Employer Description:We are a forward-thinking and thriving training practice rated as outstanding by CQC. We believe in clinical excellence, working in a supportive, engaging environment which focuses on patient centred care. We currently have a patient population of around 13,000 patients; this has increased by around 25% in the last six years and further growth is expected with new developments in the area. Our main surgery is based in Combe Down and we run a branch surgery at Odd Down.Working Hours :Hours to range between 8.00am – 18.00pm - Monday to Friday
30 minutes unpaid break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Non judgemental....Read more...
Provision of Reception Service
Provide a helpful, welcoming, efficient and discrete telephone response to all queries and requests for assistance from patients and other visitors
Advise patients of relevant charges for non-NHS services, accept payment and issue receipts for same
Accept written requests for repeat prescriptions and process such requests in accordance with Practice procedures
Accept samples for dispatch to local laboratory ensuring that they are correctly labelled and are safely and correctly stored until collection/ dispatch
Retrieve and assist in the production of pathology test requests for phlebotomy
Operation of the Practice Telephone System
Ensure that telephone system is operational at the beginning of each day
Respond promptly to, receive and make telephone calls as required, promoting a positive first impression of the Practice
Handle requests for home visits, noting time received and including all relevant information, where necessary referring to the priority doctor
Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery of information received on behalf of a member of clinical or managerial staff
Operation of the Practice Appointment System
Efficiently operate appointment systems
Process requests for immediate and future appointments from patients by telephone and in person ensuring sufficient information is recorded to retrieve the correct medical record
Admin Tasks
Alongside telephony reception duties, the post-holder, may be asked to contribute to any of the following:
Perform routine administrative duties as required, e.g. filing, photocopying, ordering and maintaining stationery stocks, opening incoming correspondence and posting Practice correspondence etc.
Produce standard patient letters/emails as per requests from clinical staff
maintaining patients records, undertaking practice audits or complying with its contractual requirements
Training:The succesful apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
In addition, they will attend an online lesson one day per month. Training Outcome:There is potentially a permanent position available for the succesful applicant, on completion of the apprenticeship.
Employer Description:Bath Row Medical Practice is currently a group of 3 GP Partners, 10 Salaried GP’s, 3 nurses and a Clinical Pharmacist who, together with an administrative and management support team, aim to provide NHS Primary Health Care Services for patients registered with the Practice.Working Hours :Working hours will be Monday to Friday between the hours of 8:00am and 8:00pm, allocated into four shifts of 7.5 hours and one shift of 7 hours. You will also be required to cover duties for surgeries including occasional Saturday’s, on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Working within the Accounts Department as an Accounts/Administration Assistant Apprentice.
Communicating with Customer/Clients via emails/digitally, telephone and also on person with other departments and service users
Use of IT Systems
Administration Duties
Updating /data entry
Filing Picking Notes
Sales invoices/ Visa payments
Dealing with internal and external post
Responsible for post room activities
Data Processing and updating Purchase Invoices
Dealing with queries with Branch Manager & Suppliers
Answering Telephone Calls
Learning Purchase Ledger System
Sales Remittance
Banking Procedures Balance Bank Cumulative
Bank and Payment Transactions
Updating Cash Book
Cash and Visa Receipts
Training:
Business Administration Level 3
Functional Skills Maths & English Level 2 (if required)
Min 20% OTJT
EPA
No day release- inhouse training
Training Outcome:Can progress within business to Team Leader L3.Employer Description:Hayley Group is the largest independent distributor of engineering products and consumables in the uk. They are an equal opportunities employer, currently employing over 1000 people who provide industry leading customer service.Working Hours :Monday-Thursday 8.30am-5.00pm & Friday 8.30am-4.30pm.
1/2 Hour Lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary up to £38400 per annum
Hours Monday to Friday + 1 in 2 Saturday Mornings
Location - Felixstowe
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
- How to Apply for this Automotive Service Advisor role.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Roles and Responsibilities:
Undertaking reception duties - To be the first point of contact for customers and professionals when contacting Age UK Sheffield by telephone, forwarding selected telephone callers to the appropriate member of staff, volunteer or student
Taking brief messages and passing these on via email or telephone in the case of community workers and fielding calls to Senior Management
Working closely with the Information and Advice triage officer role and passing on calls appropriately to this function
Developing knowledge of resources and services available to older people in Sheffield and responding appropriately to information and signposting queries
Working closely with Information and Advice volunteers supporting on reception and answering calls
To ensure all customer and professional information queries are recorded on Age UK Sheffield CRM system in accordance with policies and procedures
Maintain up to date answer phone message and ensure all voicemail messages are responded to in a timely manner
Greet and welcome visitors to the offices between 9.00am and 5.00pm, ensuring they sign in, are made aware of health, safety and security regulations and inform the relevant member of staff of their arrival
Gain and maintain understanding of all Age UK Sheffield services
To undertake word processing, electronic communication, telephone communication, filing, printing and photocopying work as required
Support the general day to day running of the office, preparing rooms for meetings, setting up equipment, sorting incoming and outgoing post, printing out newsletters, assessment packs etc
Ensure that the reception area and office is kept tidy and projects a business-like image
To participate in general house-keeping duties to maintain a clutter free professional office environment
General:
Ensure our services are accessible for all, flagging the need for interpreters where necessary
Prepare for and contribute to regular supervision and annual appraisal
Work within Age UK Sheffield’s policies and procedures, contributing to their review and development as required
Ensure that any concerns are directed to Service Delivery and Standards Manager in accordance with Complaints Policy
Ensure all database entries adhere to Information Quality Standards
Attend service delivery meetings as appropriate
Actively maintain good equal opportunities, data protection and health and safety practice
Undertake any other tasks that can be reasonably expected within the scope and spirit of the job
Work with administration colleagues and volunteers to provide cover to first point of contact function as necessary
Training:Qualification: L3 Business Administrator Apprenticeship Standard
Assessment:
Knowledge Test
Portfolio-based interview
Project/Improvement presentation
Venue: Block 1, Pennine Five Campus, 41 Silver Street Head, Sheffield City Centre, Sheffield S1 2DD
Attendance: Blended Learning, face to face and google classroomTraining Outcome:To be discussed and agreed.Employer Description:We're a local charity working in Sheffield to support older people, their families and carers. We want everyone to be able to love later life.
Age UK Sheffield is a local independent charity with around 60 staff members. We help over 4,000 local older people every year, offering support, activities, events, befriending, information and more. It's a great place to work if you really want to make a difference in people's lives.
We are an equal opportunities employer and welcome applications from all sections of the community. Because of the nature of our work with older people, all roles are subject to a Disclosure and Barring Service check.
We have a generous annual leave policy – 30 days annual leave plus public holidays (pro rata). We are an inclusive organisation who embrace and celebrate difference. We welcome and encourage applicants from people from Black, Asian and other minoritised communities, people who are LGBTQ+ and people living with disabilities. We are a Mindful and Disability Confident employer.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Professional and discreet....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Our client is a leading legal services provider to a range of insurers, businesses and other suppliers, and are currently recruiting an experienced Credit Hire Litigator to join their Bolton based team. The team handles complex credit hire cases valued up to £25000. This is an exciting opportunity to investigate and manage litigated claims while utilising strategic thinking and litigation to successfully challenge and repudiate claims.
As a Credit Hire Litigator, you will:
Manage a caseload of DA credit hire and injury files from the point of litigation.
Review and analyse files throughout the life of each case, ensuring client guidelines are met.
Formulate case strategies, seeking approval from the Team Leader.
Conduct legal research and negotiate with third-party solicitors to reach favourable outcomes.
Handle telephone negotiations, manage client relationships, and maintain up-to-date case management records.
Navigate through the court process, including drafting defences, completing direction questionnaires, and instructing counsel.
The ideal candidate:
Proven experience in litigation and handling credit hire claims, managing your own caseload.
Strong understanding of the court process, including drafting defences, disclosure, and pre-trial activities.
Experience with telephone negotiations and managing relationships with insured parties and insurers.
Excellent communication skills, with the ability to handle sensitive situations tactfully.
Ability to work in a target-driven environment, adhering to set processes and strategies.
The benefits:
Hybrid working – only 1 day in the office.
25 days holiday per year (increasing with service) + the option to buy/sell 3 days.
Simply Health Care Cash Plan and other health-related benefits.
Pension contribution (5% employee / 3% employer).
Access to discounted gym memberships, cycle to work scheme, tech scheme, and more.
Death in Service after 1 year of service.
If you are a Credit Hire Litigator in Bolton seeking a new challenge, submit your CV to this advert or contact Nadine Ali at Sacco Mann for further information.....Read more...
Taking service calls from customers
Allocating service calls to field technicians
Contacting customers to take meter readings
Arranging return visits with customers
Basic call planning
Training Outcome:The successful candidate may be offered full-time employment.Employer Description:We have a proven track record within the B2B marketplace and the education sector and we are focused on rising to meet and exceed new challenges, to improve our services. We constantly monitor and review our operations to highlight any areas for potential improvement which in-turn helps to make our customer’s experiences better.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working,Excellent telephone manner,Understanding of PC hardware....Read more...
The role will include various administration duties within the sales department with the aim to develop and have more responsibility during your apprenticeship.
The role requires a candidate with good IT skills as well as good communication and customer service skills.
Key responsibilities:
Using "Mondays" software to update Sales leads
Making external appointments for sales reps
Quantifying electrical drawings
Assisting other departments with general administration and data input
To undertake filing, faxing, record keeping, photocopying and distribution of relevant documents
Answer the telephone confidently and be able to communicate in a polite and professional manner when taking helpdesk and general enquires
Log all calls/job schedules with a high level of accuracy from customers and contractors
Make telephone calls and be able to confidently communicate to customers, contractors and staff in a professional manner
Check progress, completion of job and that all parties are satisfied
Speak clearly and in a polite/friendly manner
Dealing with sales and customer service queries via the telephone and e-mail
Dealing with e-mailed and faxed orders
Checking inputted orders with a high level of accuracy
Assisting all members of the team as and when required
Dealing with requests for information
Ensuring that the Policies of the company are observed and that good practice is encouraged, particularly in the areas of Health & Safety, Equal Opportunities and confidentiality
As part of your contract of employment completion of the Apprenticeship Training Programme forms part of your duties as well as helping your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all induction sessions, lessons and work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence on-going during your apprenticeship programme
Access support from your tutor/assessor and manager when required
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which is relevant to your post within the company to meet the overall business objectives.Training:Overview of Customer Service Apprenticeship Standard
The role of a customer service practitioner is to deliver high quality products and services to the customers of their organisation. Your core responsibility will be to provide a high-quality service to customers.
The standard covers the following:
Knowledge
Knowing your customers
Understanding the organisation
Meeting regulations and legislation
Systems and resources
Your role and responsibility
Customer experience
Product and service knowledge
Skills
Interpersonal skills
Communication
Influencing skills
Personal organisation
Dealing with customer conflict and challenge
Behaviours / Attitude
Developing self
Being open to feedback
Team working
Equality – treating all customers as individuals
Presentation – dress code, professional language
“Right first time”
Functional Skills: Level 2 in maths and English is required to be completed if GCSEs have not been attained.
You will be required to attend Kirklees College in Huddersfield on a Wednesday.Training Outcome:
Great prospects for progression to a permanent role for the right candidate, and further progression through future training
Employer Description:Operating from our purpose built 5000 square metre factory in Drighlington ideally situated in the centre of the country.
Specialising in the manufacture of a comprehensive range of Industrial and Commercial products enhanced with professional lighting control systems.Working Hours :Monday to Friday
Working Hours:
08:30 am to 17:00pm (Monday to Thursday).
08:30 am to 16:30pm (Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Excellent timekeeping,Excellent attendance,Ability to use Microsoft....Read more...
Be the initial face of the firm to welcome clients attending our office for appointments or attending to walk in enquiries
Answering the switch board and dealing with telephone enquiries
Supporting our general office with deeds, probate and Will enquiries and interrogating the firms database to establish which documents we hold
Incepting new clients
Performing identity checks and due diligence on companies and individuals
When clients attend at the office to execute documents, to witness those documents
Taking payments, either by card or by cheque, in person or over the telephone, giving a receipt to the client and informing the client manager that payment has been taken
Opening new file matters and archiving completed files
Post - identifying incoming unreferenced post and assisting in preparing outgoing post
If required - processing and sending urgent letters and emails.
Providing general support and working alongside our general office team
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Workplace delivery and a structured scheme of work
Training Outcome:
Potential position upon completion of the apprenticeship
Employer Description:Langley Wellington is a forward-thinking law firm acting for clients nationwide. We provide a comprehensive range of tailored legal solution for individuals, families and businesses. Our highly experienced lawyers are dedicated to making sure you have the right legal support making it easy for you to manage your legal affairs.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Answering incoming telephone calls
Opening and scanning incoming post
Dealing with outgoing post
Scanning finance sheets and uploading them to our case management system
Accepting documents at the reception desk
Verifying client ID
Releasing confidential documents and keeping accurate records of release
Updating our storage system “The Vault”
Taking card payments in person and over the telephone
Training:Training will be provided by an experienced receptionist and by the Practice Manager at our Sunderland head office located within The Yard on Gill Bridge Avenue in Sunderland City Centre. There will be opportunity to experience our Seaham or Durham office in time when confidence and knowledge levels have increased. Time away from the reception desk will be allocated each week for the apprentice to undertake their apprenticeship course studies. A level 2 Customer Service apprenticeship will be gained.Training Outcome:Full-time permanent employment would be available to a successful apprentice.Employer Description:Mortons Law is a law firm based in Sunderland since 1935.
We offer advice to clients on family law, children matters, elderly client services such as Wills, Probate and Trusts, conveyancing services to assist in the sale and purchase of a residential property and commercial law also. Training on all of these services will be provided.
We have three offices, Sunderland, Seaham and Durham with four receptionists currently in place.
Working Hours :Monday to Friday 9am to 5pm with 1-hour for lunchSkills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Team working....Read more...
