To efficiently process all duties expected of a Pension Administrator
Understand pension auto-enrolment legislation and requirements to support client written and telephone enquiries accurately, and process pension data accordingly
Able to review and understand client data provided in Excel
Producing and cross-checking pension contribution schedules within agreed timeframes
Maintaining records using NFP software
Ensure that client files are kept accurate and up to date
Ensure that all client history (at both the employer and employee levels) is fully documented
Working with the Pensions Regulator – online / telephone and email
Completing, issuing and recording statutory documentation in line with pension legislation
Working with a variety of pension providers/insurance companies - online / telephone and email
Answering employer/employee queries via telephone or email
Work with colleagues on routine outstanding work, ensuring clients are aware and understand requirements/consequences
Support the day-to-day workloads of the team, including inbox enquiries
Manage own allocated workload, taking on additional tasks during quiet periods
Report client dissatisfaction to the Team Lead and the Head of Customer Service accordingly
To develop, understand and work with clients under all systems and services within the Pension Team
To book client/employee calls with the Consultants/Wealth Management Team as required
Training:The successful candidate will complete a Customer Service Level 3 Apprenticeship standard.Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:NFP, an Aon Company, is a people and insurance risk management business that creates local and international sustainable solutions for organisations and employees.Working Hours :Monday - Friday.Skills: Communication skills,Organisation skills,Customer care skills....Read more...
Answer telephone calls, helping where possible and transfer calls internally
Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
Assist with customer enquiries
Provide a front of house service for all company visitors
Maintain the office set up and internal systems
Provide administrative support for all staff
To manage and produce successful and achievement marketing posts for the business, which could include online and via mailshots
Following relevant training you will on a day-to-day basis:
Be the 1st point of contact for incidents and service requests, ensuring all conversations and communications are logged correctly
Resolve 1st & 2nd line queries or faults, providing support for traditional telephone lines, broadband connections, leased lines & SIP
Work closely with our partners, our customers and our IT team to troubleshoot and resolve queries and faults
Work to progress within the role to facilitate the provisioning of customers’ services
Training:Level 3 Business Administrator apprenticeship standard:
End-Point Assessment (EPA)
Maths and English Functional Skills, if required, which will be delivered via online training sessions for 1 hour per week
Training will be delivered both online and face-to-face at your employer’s premises
Training Outcome:Full-time position within the business upon completion.Employer Description:Z1 Telecom was founded on 14th March 2002 with the sole purpose of bringing stable and tailored communication services to the SME business sector nationwide. During the last 20 years the company has set about forging long lasting relationships with suppliers and customers alike, resulting in a retention rate that is the envy of our competitors. Our ethos for Z1 Telecom is trust, integrity, honesty and an exceptionally high level of service. This is reflected in every member of our team that either sits on the board or handles calls from our clients.Working Hours :Monday – Friday, 8.30am - 5.30pm, 1-hour lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Creative,Confident Telephone Manner,Self-starter....Read more...
Greeting patients and signing them in for treatment
Booking patient appointments face to face, by telephone or via email
Dealing with referrals, liasing with patients and clinicians
Communicating with the team via email and telephone
Cancelling clinics with GP surgeries as required
Dealing with telephone and email queries
Inputting feedback questionairre data
Any other ad-hoc tasks required
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
You will be expected to attend college fortnightly throughout the year where you will receive one-to-one support from your assessor and functional skills tutors
Training Outcome:
Following the completion of a successful Apprenticeship, full time employment may be available for the right candidate if the business needs require
Employer Description:HS Health Group are committed to delivering exceptional healthcare through personalised treatment plans and advanced diagnostics, provided by highly qualified and experienced specialists in the field of General Practice, Orthopaedics, ENT, Aesthetics and Physiotherapy. Our modern facilities, equipped with the latest technology, enable us to offer a wide range of services, from consultations to diagnosis and tailored treatments.Working Hours :Monday - Friday
Please note; Read House is open from 8am - 7pm. The successful candidate will be expected to be available for shifts during these hours. Monthly rotas will be provided in advance.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Knowledge of Microsoft Office....Read more...
Answering telephone calls
Dealing with general enquiries
Booking interpreters for face to face and telephone appointments
Using a database to schedule appointments
Use of company email to respond to queries and provide booking confirmation of appointments
General administrative duties such as filing and photocopying when instructed
Training:Business Administrator Level 3.
One day per week will be undertaking learning with our Training Provider, Skills North East.Training Outcome:Progression within the company.Employer Description:ITL have a long standing proven history of providing a high quality face to face interpreting service for over 250 languages including sign related services (BSL, lipspeaking, speech-to-text etc).
ITL can provide interpreters for a wide range of situationsWorking Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Answering the telephone to customers and suppliers
Using email to communicate with customers and suppliers
Assisting with customer queries
Talking with a range of people and directing calls
Being responsible for and maintaining daily reports
Using a management portal to retain information
Creating and maintaining customer records
Processing purchase orders
Providing accurate documentation for clients
Supporting other team members as required
General office duties
Training:
Level 3 Business Administrator
Work based learning
Functional skills
Training Outcome:
Progression onto full time employment
Employer Description:Officestore is based in the North and delivers products throughout the UK New Day. We provide quality office and business products at excellent prices with outstanding customer service.
Our goal is to help you achieve the best value for money on a wide range of products, all the while receiving first-rate service and support. As every customer has different requirements, we pride ourselves on being able to supply a unique solution that fits your needs.
With over 70,000 products in stock ready for free next day delivery and have an extensive range of IT Supplies & Printer Consumables, Office Furniture & Accessories, Business Machines, Facilities Supplies, Paper Products, Ink and Toner, Post Office Stamps and much more.Working Hours :Monday- Friday
9:00am- 5:30pm
1 hour lunchSkills: Team working,Confident telephone manner,Punctual,Passion for sales/industry....Read more...
Duties and responsibilities to include:
Account support including diary management
Client communications/interaction via telephone
Email, or mail as appropriate
Receive and make telephone calls
Receive and send emails
Ensure client information is up to date
Act as first port of call for all incoming calls and/or taking accurate messages
Help welcome visitors to the office, i.e. show them to the board room and provide refreshments
Managing files
Eventually move onto responding to day-to-day queries from clients relating to non-advice issues
Additional administrative duties
Training:
Full on-the-job and off-the-Job training will be delivered supported by our Training Provider - Davidson Training UK Ltd
All training will be carried out within the workplace during working hours
Business Administrator Apprenticeship Standard Level 3
Level 2 Functional Skills in English and mathematics (if you already do not hold the equivalent)
Full training will be given leading to a recognised Business Administrator Apprenticeship Standard
Training Outcome:One of our previous Apprentices is now the Operations Manager. Full-time position subject to successful completion of the apprenticeship. With great opportunities for development within the organisation and financial services.Employer Description:Chapel Wealth Management has two decades of knowledge and experience, giving clients the confidence that their financial goals and aspirations are in safe hands. We are committed to nurturing long-term relationships with our clients and have built an enviable reputation on the quality of our advice and reliability of our service.Working Hours :Monday- Friday
9.00am- 5.00pmSkills: Communication skills,IT skills,Organisation skills,Team working,Good level of spoken English,Good telephone manner,Demonstrate independence,Good knowledge of Microsoft,Personable,Self-motivated,Proactive,Thinking outside the box,Mature attitude,Interest in financial services....Read more...
Customer Service Advisor
Are you an experienced Customer Service Assistant / Customer Service Advisor who is well organised, dynamic and puts the customer first? Do you have the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you then a leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable front office team.
As Customer Service Advisor you will benefit from the knowledge of working for a market leader. With a supportive management team and colleagues, you will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious kitchen area where coffee and tea are provided, spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary – 25 days Annual Leave Plus BH (32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program
The Candidate & Role:
Be an experienced Customer Service Advisor / Customer Service Assistant.
Automotive aftermarket / motor trade / factor experience (or similar) preferred but not essential.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RC Customer Service Advisor....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £29K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RC....Read more...
Daily duties will include:
Answering the telephone
Telephoning mortgage and insurance companies for updates on clients’ applications
Providing updates to clients by email and telephone
Updating the client computer database
Providing support to our team of financial advisers
Completing online applications for mortgages
Providing support to the team of administrators
Training:The successful candidate will work towards the Level 3 Business Administrator Apprenticeship Standard. This will involve one day a month group training at our centre in Newbury, and a 1-1 monthly training and review meeting with their training consultant.
Functional skills English and maths Level 2 will be delivered through weekly sessions if required at our training centre in Newbury.Training Outcome:On going training and personal development are encouraged and supported.Employer Description:Firstxtra Financial Services is a long established, successful family owned business with professional advisers covering the UK with the head office in Newbury, Berkshire.
Firstxtra has been trading for over 20 years with a team of highly skilled and enthusiastic professional advisers and administrators who specialise in mortgages and protection insurance.
Our philosophy is to provide the highest level of customer service and advice to all our clients. We are very proud of our advice and service and this is reflected in the number of repeat customers that we have, and from the number of customer recommends and testimonials that we receive on a regular basis.Working Hours :8.45am - 5.15pm (1-hour for lunch)
Monday to Friday plus a min of 1-Saturday per month after a qualifying periodSkills: Communication skills,IT skills,Customer care skills,Team working,Confident,Outgoing Personality....Read more...
Customer Service & Sales Advisor – Mandarin SpeakingLocation: Chelmsford, EssexJob Type: Full TimeSalary: £24,000/annum + Uncapped CommissionOverview: International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.Each year we receive thousands of Awards entries from hundreds of countries across the globe.The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.Responsibilities & Duties:
Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Chase clients for their entries and payments.Support the Customer Services department in general.Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.
Requirements:
Fluency in both spoken and written Mandarin and English.Strong telephone manner.Prior experience in customer services and sales.Good organisational and planning skills.Some flexibility is required with working hours to accommodate different time zones.Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.The role is based in our Chelmsford office, with the majority of client communication by telephone and email.Salary and Benefits:
£24,000 per annumUncapped commissionsFree on-site parking28-day annual leaveWalking distance to Chelmsford town centre and travel servicesPension....Read more...
Trade Counter Assistant
Are you an experienced Trade Counter Assistant / Customer Service Assistant who is well organised, dynamic and puts the customer first. Are you somebody with the ability to take a customer enquiry and professionally look after that request to its conclusion / resolution?
If this sounds like you, then this leading well-established importer, stockist and distributor of specialist automotive aftermarket products has an exciting opportunity for a Trade Counter Assistant / Customer Service Assistant / Customer Service Advisor to join their supportive, knowledgeable team.
As Trade Counter Assistant / Customer Service Advisor you will benefit from the knowledge of working for a market leader in their sector. Supportive management team and colleagues. You will be working for a business where you can grow and develop a career. A great working office environment. Monday to Friday working hours NO weekends. Spacious Kitchen area where coffee and tea are provided, Spacious rest area and shower facilities. Free onsite parking.
Location – Sheffield
Salary: £28,300 basic salary (plus bonus) – 25 days Annual Leave Plus BH 32 days total) – Pension – Free on-site Parking – Kitchen Facilities – Rest Area – Shower Facilities – Employee company funded Assistance Program – Life Assurance
The Candidate & Role:
Be an experienced Trade Counter Assistant / Customer Service Advisor / Customer Service Assistant.
Working knowledge of MS Office to include Outlook, Word, Excel.
Providing product and technical information to the customer.
Liaise with the operations team to ensure the fulfilment of customer sales orders.
Help customers with product returns and invoice queries.
Handling customer telephone enquiries.
Processing of Sales orders and customer invoicing.
Assisting in the resolution of customer issues, and ensuring everything is documented and escalated to line manager if required.
Dealing with trade customer collections and retail customer sales.
Returns order processing and raising credits through the approval process.
Organising collections of sales orders to be processed by freight forwarders.
Customer contact via telephone to support scheduling of sales orders.
Support quarterly stock inventory controls.
Apply in Confidence
To apply for the position of Customer Service Assistant / Customer Service Advisor please forward your CV to Robert Cox, Senior Recruitment Consultant at Glen Callum Associates Ltd or call Rob directly on 07398 204832 for a further chat about the job.
JOB REF 4256RCA Trade Counter Assistant....Read more...
Serve patients and visitors by greeting and helping them, scheduling appointments, and maintaining records and accounts.
Welcome patients and visitors in person or on the telephone, and answering or referring inquiries.
Optimise patients’ satisfaction, provider time, and treatment room utilisation by scheduling appointments in person or by telephone.
Maintain patient accounts by obtaining, recording, and updating personal and financial information.
Protect patients’ rights by maintaining confidentiality of medical and personal information.
Maintain operations by following policies and procedures, reporting needed changes.
Contribute to team effort by accomplishing related results as needed.
To provide and maintain excellent levels of customer service, providing a prompt and efficient response to enquiries
Scanning and filing of documents
Processing of emails
Assisting the team and Manager with day to day duties
Training:You will be enrolled at Rotherham College; giving you the training and support you need to become an all-rounded and qualified administrator. You would have regular tutor sessions and constant access to support both face to face and on line classes.
You will undertake The Level 3 Business Administration apprenticeship standard.
Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Kinvara Private Hospital is a state-of-the-art private hospital based in Rotherham, South Yorkshire. The hospital provides a number of surgical and medical services and is also a Centre of Excellence for lipoedema surgery.
Kinvara’s Philosophy
Treat all patients with dignity and respect.
Only use treatments that have a proven track record.
Ensure treatment protocols are simple and transparent.
Provide individualised treatment plans that address all the patient’s needs.
Strive for high patient-satisfaction.
Continually audit results in order to improve our standard of care.Working Hours :Shift pattern is 7.15am 3.15pm, 9.00am - 5.00pm or 12.00pm - 8.00pm, Monday to Friday plus every other Saturday, 7.00am - 12.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Friendly and approachable,Good telephone manner....Read more...
Providing excellent customer service at all times when speaking with patients on the telephone and in person
Receiving and welcoming patients upon arrival at the surgery
Making appointments for patients via the telephone or face to face
Training to be given in the repeat prescription process
Arranging transport and home visits for doctors
Ensuring all paperwork is documented in the correct format and added to patient records
Complete the new patient process, ensure all information is documented
Deal with and action SystmOne tasks and notifications in a timely manner
Regularly check the Practice email inbox and take the appropriate action
Training:
You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
You will have a dedicated VQ Mentor and will also be supported internally by your manager
During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
The best part? All apprenticeship work will be completed during working hours
Training Outcome:
Church Avenue Surgery offers excellent progressional routes, this could include nurse training, pharmaceutical and further operations management training
Employer Description:We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal health care service to our whole patient population by: Putting our patients at the centre of what we do Having a highly qualified and trained multi-professional integrated primary Healthcare Team Offering our services in a safe, supportive and suitably equipped environment, using technological advances in healthcare systems for our patient’s benefit.Working Hours :The surgery opening hours are 08:00 - 18:00. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Ability to prioritise,Good time management....Read more...
Answering the telephone and taking messages ensuring the correct details have been taken and passed to the relevant member of staff.
Answering and responding to both telephone and e-mail queries from customers and colleagues.
Develop and maintain a positive relationship with colleagues and customers.
Preparing, printing, and sending quotes in our project management and accounting system (Service M8)
Providing Structural Survey quotes verbally and written.
Following up feedback on quotes that have been sent out in a professional manner.
Booking in live Jobs - Confirming receipt of instruction to proceed and gathering client’s details, place on jobs board. Update any information in our project management and accounting system and being GDPR compliant.
Diary Management – Booking site visits and Surveys.
Prioritising work orders depending on demand.
Office equipment/stationary ordering and tracking of stock.
Scanning/downloading/photocopying and outward post.
Filing paperwork and being GDPR compliant.
Training:You will attend National Business College in Huddersfield one day per fortnight.Training Outcome:The Apprentice will be able to explore further development opportunittiesEmployer Description:Marsh Design are a reputable structural engineering company based in Huddersfield, West Yorkshire. With over eighteen years of experience, we have firmly established ourselves as industry leaders in the local area, serving clients in Huddersfield and its surrounding regions.Working Hours :30 hours per week Mon - FriSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Patience....Read more...
The apprentice will be working alongside the office teams to assist with customer service, order processing, logistics, purchasing and general administrative tasks.
Answer telephones/emails and deal with queries
Raise purchase orders / subcontract orders
Frank outgoing post
Assist departments within the business with various tasks plus various admin / secretarial duties as required
Training:
Customer Service Practitioner Level 2
Providing customer service products and services for businesses and other organisations, including face-to-face, telephone, digital and written contact and communications.
City of Bristol College
Off-site in its entirety
Training Outcome:
Full-time employment
Employer Description:D R Jones is a West Country based building contractor which manages over £20M of new construction, responsive maintenance and planned maintenance contracts on behalf of Providers of Social Housing and Local Authorities.Working Hours :Monday – Friday 37.5 - 40 hours.Skills: Communication skills,Customer care skills,Administrative skills,Team working....Read more...
Customer handling:
Ensure that saver account requests are promptly received & actioned & general enquiries responded to in a timely manner by telephone, letter or email.
Ensure compliance with Data Protection rules and regulations to maintain client confidentiality. Operate within the Conduct Risk framework, adhering to principles of Consumer Duty to deliver good outcomes for savers.
Main point of contact for incoming telephone calls and emails, responding or re-routing them as appropriate.
Open and log daily incoming post and distribute quickly; frank outgoing post, including the banking of cheques.
Deposit accounts:
Process account maturities, closures or withdrawals & assist with maintaining appropriate audit records.
Process deposit account credits received by cheque or electronic payment.
Support with the opening of new account applications received via online origination platform.
Process postal applications on Aurius (core banking platform), electronically scan account forms, ensuring a clear audit trail and transactions are compliant with the Bank’s policies & a right first-time culture is achieved.
Banking:
Enter deposit data into Aurius, conducting account reconciliations & investigating unusual items; generate accurate reports from the banking system & bespoke databases.
Deposit Bank’s cheques daily & ensure that records of transactions are recorded accurately.
Monitor your daily work volumes and prioritise tasks to ensure the departmental service level agreement is met.
General Operations:
Ad hoc office administration including filing, scanning, cleansing data and data entry.
Prepare and issue mail merges via email or postal means.
Off-the-job training related to the above tasks.Training Outcome:To become a Savings Administrator.Employer Description:Established in 2002, we are a trusted partner for social sector organisations and people who want to make the world a better place. Charity Bank is the savings and loan bank with a mission to use money for good. We use money our savers entrust to us to make loans to charities, social enterprises and organisations with charitable purposes across the UK.Working Hours :32 hour working week across 5 days Monday to Friday (to include one day every other week for day release at MKC).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Good telephone skills....Read more...
An opportunity has arisen for a Service Administrator / Operations Administrator to join a well-established IT services company specialising in managed print, digital workspaces, cybersecurity, unified communications, and sustainable IT asset lifecycle solutions.
As a Service Operations Administrator, you will be supporting core operations such as consumables handling, engineer scheduling, and administrative coordination across internal systems.
This full-time, permanent role is office-based offering a starting salary of £23,810 and benefits.
You will be responsible for:
? Acting as the initial point of contact for customer and internal queries via phone, email, or ticketing system
? Coordinating responses to consumable-related queries and keeping customers regularly updated
? Managing the Meter Management programme, including monitoring and reporting
? Scheduling engineering visits and liaising with clients to confirm arrival times
? Maintaining accurate asset and inventory records
? Ensuring training and knowledge are kept up to date
? Performing administrative duties with accuracy and diligence
What we are looking for:
? Previously worked as a Service Administrator, Service Coordinator, Operations Administrator, Customer Service Administrator, Office Administrator, Service Desk Administrator or in a similar role.
? Strong interpersonal skills and a professional telephone manner
? Skilled in Microsoft Office applications including Excel, Word, Outlook, PowerPoint, and Teams
? A customer-focused mindset with pride in delivering quality service
? Comfortable working in a fast-paced environment with varied responsibilities
What's on offer:
? Competitive salary
? Company-sponsored healthcare schemes
? Life assurance and critical illness cover
? Free on-site parking
? Workplace pension scheme
This is a fantastic opportunity for a Service Operations Administratorto join a dynamic team and grow your career in a supportive ....Read more...
Customer Service Executive needed.
Standard days, Monday to Friday, from £26,000 per year ( starting company has career progression plan for further salary improvements). Permanent position, 22 holidays + bank holidays, working for a specialist vehicle conversion company who are looking for enthusiastic and driven individual to add to there current team.
The Customer Service Executive role is based in Morley
The duties of the Customer Service Executive role are:
Answering queries and complaints
Providing quotes
Ensuring the issue has been logged and actioned
Load new customer accounts on the CRM database
General administrative duties
Strong communication over the telephone and email
Update and maintain records
The ideal candidate for Customer Service Executive role would come from a customer-based background and may have worked in a manufacturing or engineering setting. The purpose of the role is to provide support and provide strong communication between potential and existing customers to ensure the quality of service is exceptional.
What the Customer Service Executive role offers:
22 days holiday + bank holidays
Company pension scheme
Loyalty and performance bonus
Company events
Free on-site parking
Full-time permanent position
If you are interested in the Customer Service Executive role, please APPLY or give Maisie Cope a call at E3 Recruitment.....Read more...
Deliver messages to the courts
Undertake photocopying and scanning tasks
Collect and distribute Document Exchange mail
Deliver Document Exchange mail
Prepare post for despatch.
Take special deliveries and post to the Post Office
Take telephone calls
Provide refreshments when asked to do so
To scan, archive and retrieve files and dcoumentation
To ensure clients are dealt with politely, courteously and promptly
To ensure all messages whether telephone or oral are relayed accurately and promptly with the designated Fee Earner or other staff member
To support receptionist with reception duties
To promote at all times the positive reputation of the firm
Training:Training to be provided:
Business Administration Level 3
Weekly day release at Coventry and Warwickshire Chamber Training (Every Friday 9:30am - 4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. Employer Description:Kundert Solicitors offers a wide range of expert legal services at competitive rates. Our team specialise in a variety of legal sectors to bring you dedicated and professional advice. Providing services in Coventry, Rugby and across the Midlands, we’ve been accredited across our various fields of expertise to bring you competitive legal advice and ensure you take the right route. With over 50 years of combined experience, we aim to provide a personal service with face-to-face consultations and tailored legal guidance.Working Hours :Monday - Friday, 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Initiative....Read more...
Answering the telephone dealing with enquiries and booking appointments, these may be face to face or for GP telephone triage calls
Making entries into patient records in a clear concise and chronological order
Preparing prescriptions for GP’s to sign electronically
Dealing with emails from both patients and external organisations
Working with the rest of the practice team to give the best service to our patient population and visitors to the practice
Training:
Business Administrator Standard (delivered within the workplace)
Regular training with North Warwickshire and South Leicestershire College
At least 6 hours of your working week will be spent training or studying
Training is delivered via online sessions every 6 weeks for 4 hours
Functional skills in maths and English up to Level 2 (if required)
Training Outcome:
Potential for full-time position if available on completion
Employer Description:Riversley Road Surgery is situated within close walking distance to Nuneaton town centre. Our friendly team consists of 4 GP partners, a Practice Manager & Deputy PM, two practice nurses and an administrative team. We are a training practice which means that we have junior doctors who are training to become GP’s. We have a practice list size of almost 6500 patients, the practice population is very diverse. We have very high standards of care and communication, this is reflected in reviews we receive.Working Hours :Monday: 10.30am – 3.00pm
Tuesday: 8.00am – 6.30pm
Wednesday: Self directed learning
Thursday: 8.00am – 6.30pm
Friday: 8.00am – 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Use a variety of online tools and technology including Word,
Excel, PowerPoint, job boards and social media sites
Develop job and personal specifications, prepare and post job advertisements
Shortlist candidates on the telephone initially to determine suitability
Complete competency tests and assist new starters with registration documentation whilst also arranging induction and training
Maintain a customer-focused attitude towards duties and responsibilities to ensure the needs of clients are identified and met
Answer incoming calls and input information onto our company database
Maintain an up-to-date and compliant company CRM
Support different recruitment teams within the company
Book candidates for interviews at different companies
Request ID and DBS of successful applicants
Work towards agreed KPI's
Business Development, including calls to potential and existing clients
Training:
Recruiter Level 3 Apprenticeship Standard
End Point Assessment
Maths and English functional skills if required which will be delivered via online training sessions for 1-hour per week
Training Outcome:
Progression onto a full-time role within the business for the right person
Employer Description:Oliver Rae is an established Recruitment Business that devotes it’s time to improving the candidate and client hiring experience. Here at Oliver Rae, we aim to undersell and over deliver on all aspects of client interaction, we have a strong emphasis on communication. We know that many other agencies in our sector don’t get this right and that communication is not always friendly and rarely on time. At Oliver Rae we strive to take what was a very ordinary service and shape it into something that is a pleasure to engage with and that delivers results consistently. We aim to transform what is an ordinary business sector and deliver exceptional business service, this is what shapes what we do every day. From time-to-time things can go wrong, a candidate might not show up or a competitor leverages a loophole that allows them to take advantage of the work force. That’s not us. After years of working in this sector we understand that to truly offer remarkable service we need to be a partner to the candidate and also the employer. We offer a transparent, friendly, and professional service focused on the things that matter – Results. With offices located across the West Midlands that supply into the following sectors. Industrial, Manufacturing, Engineering, Food Production and CommercialWorking Hours :Amended Monday - Friday, 08:30 - 17:00 (But they do finish at 15:00 on a Friday they’re contracted to 17:00pm if needed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Confident Telephone Manner....Read more...
Duties and Responsibilities:
Track and monitor apprentice applications, ensuring a high-quality, end-to-end service for both applicants and employers.
Conduct applicant screening and shortlisting using a standardised assessment process to evaluate suitability for apprenticeship roles.
Accurately post apprenticeship vacancies on behalf of employers across a range of online platforms.
Respond to inbound telephone and email enquiries from employers, addressing training and development needs effectively.
Provide timely and relevant information to employers to support their workforce development goals.
Deliver consistent, high-quality support throughout the full employer journey to ensure positive experiences and outcomes.
Represent the College at recruitment events to attract prospective apprentices and engage new employer partners.
Proactively identify and generate new employer leads, following up on enquiries and exploring training needs.
Collaborate with Employer Engagement Officers to meet employer needs for apprenticeships and other College services.
Work closely with the Employer Engagement Team to meet monthly performance targets.
Build and maintain strong, effective relationships with both new and existing employers.
Produce weekly reports on employer engagement activities and apprenticeship applicant progress.
Maintain accurate and up-to-date records of employer and applicant interactions using the College’s CRM system.
Develop a solid understanding of employer businesses, industries, and cultures to support meaningful engagement.
Stay informed and maintain up-to-date knowledge of apprenticeship standards, the apprenticeship levy, the Digital Apprenticeship Service, and apprenticeship funding requirements.#
Support the marketing of new sectors, services, and training offers across the college.
Contribute to a positive team environment that prioritises high levels of customer and employee satisfaction.
Engage in performance reviews, identify personal development needs, and participate in relevant training opportunities.
Undertake relevant training and professional development activities, including the completion of qualifications, to enhance knowledge and effectiveness in the role.
Take part in staff development programmes as agreed with your line manager.
Carry out any other duties relevant to the role as directed by your line manager.
The ideal candidate will be a motivated team player who can demonstrate a passion for customer service and be confident in speaking to a variety of people over the telephone.
You will be trained and developed in our RISE Employer Hub and work towards a Level 2 Customer Service Apprenticeship.Training Outcome:To be discussed upon completion of the apprenticeship.Employer Description:Calderdale College has dedicated tutors, bespoke facilities and great local partnerships. We are based on Francis Street, Halifax but we also deliver motor vehicle, welding, manufacturing and engineering courses at our Engineering Centre in Brighouse and Motivate Centre in Halifax.Working Hours :Monday - Friday TBC.Skills: Communication skills,Customer care skills,Team working....Read more...
My client is a well-respected and established national law firm who are experiencing a significant period of growth.
They are currently looking for experienced Residential Conveyancers, qualified Solicitors, Conveyancers or Legal Executives to join their team.
You will be working within a high volume residential conveyancing environment.
You should be able to:
- Run a substantial caseload and perform a full range of tasks
- Act independently when establishing priorities and managing deadlines
- Work well within a team and mentor others
- Utilise your extensive experience and knowledge of residential conveyancing
- Assist team members as and when required
- Communicate, and build, relationships with clients and third parties in a professional and knowledgeable manner
- Provide excellent customer service
- Assist the team to ensure company targets are met
- You will be dealing with a personal caseload of residential property files, and you will have fantastic communication skills both orally and written.
Main Duties & Responsibilities:
- Complete tasks efficiently, accurately and within specified timescales, such as:
- Managing a substantial caseload of freehold and leasehold transactions (circa 100) including new build, unregistered and shared ownership properties, until such time as your manager deems it appropriate to increase your portfolio of cases
- Processing and dealing with post in a timely manner
- Checking contract documentation, mortgage offers and search results
- Replying to complex legal enquiries
- Resolving complex queries which are raised on files by colleagues, both onshore and offshore, and third parties
- Understand and produce accurate financial statements
- Understand the ledgers within Visual Files & Practice Manager
- Dealing with exchange of contracts and completion of transactions
- Processing tasks such as; Conflict of Interest letters, cares calls to the client, contract checks, mortgage reports and search results, replying to freehold and leasehold enquiries
- Daily task list management
- Identifying, monitoring and achieving targets on a monthly basis by using Management Information Reports such as Case Referral and Phone Manager.
- Utilise Management Information reports for housekeeping of files.
- Recognising potential risks and when to report them to a senior member.
- Work to and maintain Service Level Agreements
You will be able to:
- Manage telephone calls.
- Understand and report on complex legal issues and documentation.
- Actively communicating with clients, recommenders, conveyancers, agents and third parties. This will include communication in person, in writing, or by telephone.
- Ability to check, draft and produce accurate comprehensive documentation for clients, professional persons and third parties.
Benefits include full remote working using the best tech, 25 days holiday + Bank Holidays and a range of other benefits.
Salary will be £35k to £45k dependent on experience plus achievable bonus upto £15k.
To apply for this Fully Remote Residential Conveyancer role please forward your CV to t.carlisle@clayton-legal.co.uk or call Tracy Carlisle 0161 6147 357 .....Read more...
To be responsible for answering the telephone and dealing with enquiries throughout the day
To be responsible for regularly checking and responding to enquiries via email throughout the day
To be responsible for regularly checking and responding to enquiries on social media (Facebook and Instagram) throughout the day
To process donations of furniture over the telephone on our CRM system, creating paperwork, getting stock labels ready and preparing necessary paperwork and scheduling for the driver
To enter new furniture into the stock control area of the CRM system when it arrives
To enter donated furniture to the CRM each day
To carry out filing, shredding, and photocopying when required
Check and maintain stationary levels, placing orders when necessary
To cover any other appropriate responsibilities during times of absence
Probationary period applies.Training:You will attend day release sessions 1 day per month at Access Training on Team Valley as well as learning on the job.Training Outcome:This apprenticeship offers the opportunity for a long-term career with progression opportunities. Their last Administration apprentice was with the organisation for 10 years and became an integral part of the team.Employer Description:Foundations began as a small community project to support the Dunston and Teams community affected by financial hardship in the mid 90's.
We soon identified the wider need for a community furniture service across the Borough of Gateshead, and our small part time project, quickly grew into a full time charity supporting thousands of people each year.
Our dedicated team of volunteers, staff and Trustees are passionate about alleviating the impact of furniture poverty, so that people and families can lead safe, settled and comfortable home lives.Working Hours :Monday to Friday 9am to 4:30pm with 30 minutes lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
