• Greet and welcome visitors on arrival• Direct visitors to the appropriate person and office• Answer and forward incoming telephone calls• Prepare outgoing mail for distribution, including TNT’s• Scanning of documents and attaching to jobs/systems as required• Cleaning, organising and maintaining the reception area• Providing customer support and assisting with general enquiries• Provide customers with delivery information/ETA’s• Restocking and redistributing marketing materials• Assisting with general office/admin dutiesTraining:
Level 2 Customer Service Practitioner
Functional Skills
Work-based learning
Training Outcome:Progression onto full-time employment.Employer Description:Glazerite UK Group Ltd. is a leading trade supplier of VEKA & Halo Windows, Doors & Conservatories to the fenestration industry who have gone from strength to strength in the 21 years’ we have been open for business. We manufacture one of the widest product portfolios in the industry with an excellent support package for all of our installers. Across our sites in Wellingborough, Peterborough, Bolton & Bristol we currently employ in the region of 275 people.
We are presently going through an exciting period of change which will enable the Company to move forward into its next generation, building on the Company’s existing values and commitment to continually improve our processes, provide consistent quality and outstanding service in all aspects of our work.Working Hours :Monday - Friday - 9:00am - 17:00pm / 30 minutes lunch.Skills: IT skills,Attention to detail,Customer care skills,Team working....Read more...
Support tenants booking the facilities for meetings, market and events
Support external customer in books for meetings, market and events
Marketing
Raising repairs with contractors as required
Monitoring rent and payments for the hire of the facility
Website editing
Answer the telephone, taking messages and deal with routine enquiries
Assist with data input as required by the service
Photocopying/scanning and collation of documents as required
Procurement and operational administration task
Ensuring mileage and subsistence is completed
Any other duties as required by the Economic Growth Team
Training:
Business Administrator Apprentice Standard at Level 3
Training will be in-house at the Town Hall, Clacton on Sea
Training Outcome:
This will give them good grounding into business admin as well as an appreciation of facilities management, customer service, event management, marketing and working with the community and residents
Employer Description:Tendring District Councils (TDC) main offices are based in Clacton-on-Sea, the largest town. Other towns are Brightlingsea, Harwich, Frinton-on-Sea and Walton-on-the-Naze along with a number of rural areas. Economic Growth sits within the Economic Growth and Leisure department and work closely with the Creative & Cultural team as well as Planning and Assets.Working Hours :Monday - Thursday, 8.45am - 5.15pm and Friday, 8.45am - 5.45pm
There may be times when this needs to be flexible i.e.. meetings and events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative....Read more...
Providing customer service to consumers and trade customers via telephone and email.
Processing warranty claims and ordering replacement parts
Processing credit card payments and despatching small goods
Retrieving spare parts other items required from the warehouse spare parts area
Providing administrative support to the Sales and Marketing/Product Management Team when required
Sales and purchase order processing
Assisting with stock take checking
Keeping the showroom tidy and looking after visitors ensuring that there are drinks available and that the area is clean once they leave
Any other tasks delegated by the Office Manager/Mentor
Training:
One day every two weeks at Telford College
Assigned mentor in the workplace
Assessor visits from Telford College
Training Outcome:
Customer service administrator
Employer Description:We import and distribute garden furniture to independent and chain garden centres through out the UK. Turnover 24-25 circa £10m
The apprentice will primarily work in our office as well as our warehouse when required to retrieve spare parts or help with dispatch paperwork. The office team are made up of:
Marketing Manager
Marketing & Data Administrator
Office Manager
3 x Customer Services Agents
1 x Financial Controller
1 x Managing Director
There are also 3 warehouse staff as well as 4 field sales agents that are in frequent communication with the teamWorking Hours :Monday - Friday, 9am-5pm with 1 hour paid lunch break.Skills: Communication skills,Team working,Initiative,Microsoft Office,Hardworking,Adaptable,Friendly and confident....Read more...
Communicate effectively with telesales and transport teams to resolve customer queries accurately.
Get involved with activities in the team, including supplier visits, food tasting, fundraising events, training and team meetings.
Contact priority customers to understand service quality.
Communicate with the supply chain team to understand the reasons for out-of-stock products and offer similar alternative products to customers.
Dealing with customer queries and complaints.
Administration including updating customer records and reporting.
Training:You will complete the Level 2 Customer Service Practitioner Apprenticeship Standard and receive full training on the job to ensure that you're the most suitable candidate for a permanent role as a Customer Service Executive at Creed Foodservice by the end of your Apprenticeship Programme. This will include learning about:
Each department across the business
Reporting systems
Telephone Systems
Order systems
A day out with a Business Development Manager
Coaching and Mentoring
Training Outcome:After completion of your Apprenticeship, you could step into a permanent Customer Service Executive position, earning £26,208.00 per annum.
Further down the line, you could progress to a sales support, telesales, account management or team leadership role.Employer Description:Creed is a family business established in 1972 which is ambitious with its growth within the industry. We deliver a great range of multi-temperature food products, including our butchery and fresh range to caterers across the country from our bases in Cheltenham, Ilkeston & High Wycombe.
It's a great place to be and we are proud of our role in supporting our local community. We are dedicated to creating a great place to work and have been recognised as a "Sunday Times Top 100" Company.Working Hours :Monday to Friday from 8.30am to 5pm with a 30-minute unpaid break for lunch. Additional hours may be available on a Sunday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Number skills....Read more...
Key responsibilities:
To provide a professional service to all customers.
To ensure all incidents are being actioned relevant to the priority assigned to them.
To monitor incidents and keep the number of outstanding, to a minimum.
To prioritise all incidents and have the ability to understand the difference between non-urgent and critical.
Capture tasks, document and store them in the knowledgebase.
Utilise the tools available to log incidents, monitor devices and use the patch management system.
Problem-solving - to be able to break a problem down and reach a fix.
To allocate incidents to 2nd line Support where appropriate and monitor progress.
To assist the IT team with day-to-day tasks as and when required.
Configure computers based on a customer specification.
Create estimates and order, when approved, customer consumables and peripherals.
Gather evidence of problems with infrastructure elements and look to achieve a high percentage of first-time fixes.
Present a positive image and thereby help users and management to have confidence in the IT service.
To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc.
To be aware of planned changes such as Project activities and ensure appropriate actions are taken to maintain and/or improve existing service levels.
To liaise closely with 3rd Party Suppliers of Support Services.
To administer mobile phones, broadband and IPT services.
The role will involve contact with:
Customers.
2nd Line Support both Internal and External.
Suppliers – Hardware and Software.
Essential skills, characteristics and experience
Experience of working in a similar environment is desirable but not essential.
Good influencing, presentation and communication skills, with all levels of staff, will be required, along with the ability to problem-solve.
Computer literacy is essential, and you must be organised and show attention to detail. Experience of desktop computers and associated software, ideally Microsoft and Lotus Notes is required.
Ability to work unsupervised.
A good telephone manner is an essential part of the role along with people skills.
Ability to handle a crisis but remain calm and polite at all times, maintaining a professional service throughout.
Training:Expected duration: 16 months.
Apprenticeship level: Level 3 (Advanced).
Programme: Information Communications Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:For over ten years, Driffield IT Company Frost Consultants has utilised our experience, technical expertise, and know-how, to simplify IT for our clients by removing complexity and adopting a positive, flexible approach to solving their IT challenges.
We provide a full suite of managed IT services to assist your business with all aspects of IT and IP CCTV ranging from IT Systems & Infrastructure, managed IT solutions, cloud IT, IT hardware and software solutions to communications and CCTV solutions and security.
Understanding the unique IT requirements of various industries allows us to gain deep insight into our clients' business objectives, future strategies, and operational processes. This knowledge enables us to deliver tailored IT services that effectively support their needs.
We deliver IT services and CCTV solutions to organisations based in towns such as Driffield, Beverley, Hornsea, Bridlington and Pocklington as well as counties such as East Yorkshire and North & North-East Lincolnshire.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Presentation skills,Initiative,Patience,Good telephone manner....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution. The benefits on offerIn return for helping to transform lives, we’ll give you access to some great benefits. These include:26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CandidateA Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
Carrying out a range of both general office work and more specific administrative tasks to ensure the efficient running of the office.
Providing administration to other members of staff as and when required.
Taking customer calls and providing a high standard of customer service. Responding to correspondence, telephone calls, e-mails as required.
Updating and maintaining records both computerised and paper based to a high level of accuracy.
Providing cover for the office during periods of holiday and absence.
Providing an excellent support function to internal colleagues.
Working in a range of roles incorporating finance, account management and administrative duties.
Dealing with Cash and Credit Checks
Working with and assisting the internal Credit Controller.
Reporting equipment failure and arranging a solution.
Training Outcome:There are opportunities to progress after completion of the apprenticeship.Employer Description:I am pleased to introduce you to LWC drinks, we are the largest independent and fastest growing drinks wholesaler in the country.
Operating out of depots nationwide.
Stocking around 6,500 products including Draught Beers, Casks, Wines, Spirits and Soft drinks.Working Hours :Monday - Friday 9:00am- 5:00pm.Skills: Communication skills,Customer care skills,Team working,Computer Literate....Read more...
As a Business Administration Apprentice, you will play a key role in supporting the daily operations of our homecare office. You’ll gain hands-on experience in administrative duties, customer service, compliance, and scheduling, while studying towards a nationally recognised qualification in Business Administration.
Key Responsibilities:
Answer telephone calls and respond to enquiries in a professional manner
Assist in scheduling care visits and updating rotas
Maintain accurate records and care documentation (digital and paper-based)
Support recruitment processes, including arranging interviews and referencing
Handle correspondence via email and post
Assist with compliance checks (e.g., DBS, training, right-to-work documentation)
Update internal databases and systems
Liaise with care staff and clients to support smooth service delivery
Support with invoicing and timesheet processing
Maintain confidentiality and follow data protection policies
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
A full time position with Lotus care after the Apprenticeship has been completed, with potential promotion opportunities available
Employer Description:At Lotus Home Care, we recognise that being a carer is about more than just practical support. Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’.
With eleven offices based in Yorkshire, North Yorkshire, East Riding and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
As a Business Administration Apprentice, you will play a key role in supporting the daily operations of our homecare office. You’ll gain hands-on experience in administrative duties, customer service, compliance, and scheduling, while studying towards a nationally recognised qualification in Business Administration.
Key Responsibilities:
Answer telephone calls and respond to enquiries in a professional manner
Assist in scheduling care visits and updating rotas
Maintain accurate records and care documentation (digital and paper-based)
Support recruitment processes, including arranging interviews and referencing
Handle correspondence via email and post
Assist with compliance checks (e.g., DBS, training, right-to-work documentation)
Update internal databases and systems
Liaise with care staff and clients to support smooth service delivery
Support with invoicing and timesheet processing
Maintain confidentiality and follow data protection policies
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
A full time position with Lotus care after the Apprenticeship has been completed, with potential promotion opportunities available
Employer Description:At Lotus Home Care, we recognise that being a carer is about more than just practical support. Great quality care comes from being a person to rely on emotionally, as well as physically. It is this understanding that has given us an outstanding reputation and enabled us to pass the ‘Me and Mum test’.
With eleven offices based in Yorkshire, North Yorkshire, East Riding and the Humber, our committed and experienced group of compassionate individuals work hard to provide a positive experience for all service users, focusing on the unique needs of each person so that they can enjoy a full and happy life.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Greet customers and gather information regarding their requirements
Showroom host would be expected to ensure would be the first person to greet the customers and ensure an excellent customer experience
Handle incoming telephone calls, emails and greeting general customers face-to-face
General housekeeping of the showroom ensuring the shopfloor is tidy, clean and looking smart
Display product knowledge to our customers giving them advice and guidance to meet their needs
Assist and learn from other colleagues and work as a part of the wider Piping Hot Stoves team
Dealing with customer conflict and challenge
Display interpersonal skills and influencing skills with clear and concise explanation
Meeting regulations and legislation – knowledge on this will be provided
Be open to feedback on own performance from customers, managers and colleagues
Produce quotes and assist with inquiries
Provide visual support to the customer using a variety of techniques including TV, Rightmove and YouTube to demonstrate how certain products would work/fit in a commercial/residential property
Training:
Level 2 Customer Service Practitioner
Day release one day per week
Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:As a family-run business, customer satisfaction is at the heart of what we do. We are passionate about our work and committed to providing a service that makes our customers feel like friends. With many years of experience, we have become well-known across the local area for our exceptional service. No matter your stove requirements, one of our friendly team members will work closely with you to help you find the stove of your dreams.Working Hours :Monday - Saturday, 8.30am - 5.00pm.Skills: Communication skills,Customer care skills,Team working,Confident with customers,Smart appearance,Interpersonal Skills....Read more...
Processing customer orders, schedules and enquiries received via telephone, ticket and email covering all business divisions.
Answer high volume calls, offering an efficient and high level of service.
Provide customers with product knowledge and pricing details
Looking after customer schedules in line with requirements.
Raise orders for brake testers and lifts, and ensure smooth logistics supply.
Arranging proof of deliveries, collections and redirecting parcels.
Liaising with the sales and purchasing teams, and checking customer orders.
Providing information to purchasing on parts which require chasing.
Liaising with the warehouse for kits needed for customer requirements.
Monthly reporting.
Email and calls to our service partners proactively pushing for additional revenue from our UKAS scheme.
Managing the calibration of UKAS scheme equipment, working closely with the Birmingham-based production and service team.
Liaising with the local sales, purchasing, production and wider supply chain teams.
Training:Teaching and learning the skills, knowledge and behaviours within Customer Services.Training Outcome:This apprenticeship offers the opportunity to gain hands-on experience in a global, fast-paced environment, with clear pathways to progress into roles such as Customer Service Executive, Logistics Coordinator, Sales Support Specialist, or Account Manager. With continued training and development, there’s potential for long-term career growth within the company’s wider operations, supply chain, or commercial teams.Employer Description:Continental is your partner for global aftermarket solutions and services. Our ambition as a global technology group, and one of the leading automotive suppliers and tire manufacturers, is to always have the best solution for our customer’s needs. With a wide-ranging portfolio, the right technology, the top quality assured from an original equipment manufacturer, and services that provide real added value.Working Hours :Mon - Thu - 8:30 a.m. - 4:45 p.m., Fri - 8:30 a.m. - 4:15 p.m.Skills: Attention to detail,Communication skills,Customer care skills,IT skills,Organisation skills,Patience,Problem solving skills,Team working....Read more...
Reception Duties:
To greet and receive patients in a courteous manner and oversee the smooth running of appointments for Doctors / Nurses / Health Care Assistant
To make appointments for patients who contact the surgery in person or by telephone, according to appointments policy
To understand and carry out the arrangements for a patient to be seen in a medical emergency in liaison with the Duty Doctor
To explain practice arrangements and formal requirements to all patients new to the Practice, ensuring that all procedures are followed
To advise patients of relevant charges for private services, receive payment and issues receipts for such monies
To answer general enquiries from both patients and visitors in a courteous and efficient manner
To receive requests for home visits and record relevant information prior to passing to Doctor
To receive requests from colleagues for transport and follow surgery procedures to book ambulance and document
To update information on computer as required. E.g. Change of name / address etc. New patient registrations
To relay information to patients as required by Doctors / Nurses
To check the Amendments and Deductions on the GP Links system daily and take action as necessary
To oversee incoming records on GP2GP and advise the doctors of medication that requires authorisation as appropriate
Management of Appointment Sysstem:
Making appointments on the computer
Ensure total familiarity with the appointment system including regular and incidental variations
Ensure sufficient information is taken to retrieve the correct patient records
Monitor the effectiveness of the system and report any problems or variations to management
Operation of Telephone System:
Receive and make calls as required
Divert calls and take any messages as appropriate
Report any telephone system faults to the Reception Manager immediately
General Duties:
Generally assisting Doctors, Nurses and colleagues etc.
Holiday relief and cover for sickness of colleagues when necessary
Ensure all windows and doors are locked before leaving surgery at the end of the day
Ensure all lights and other electrical equipment is switched off at the end of the day
Various errands as may reasonably be required by Doctors or the Practice Manager
Any other duties as may be required from time to time
Administration
Administrative Duties:
To open the post, sort and distribute appropriately
To prepare the internal post ready for the courier to collect
To prepare the external post and take to the post office
To check in and check out private work in the blue book with accuracy
To photocopy patient records for solicitors etc. as appropriate
To photocopy and send insurance/medical reports as required ensuring that appropriate records are maintained
To photocopy standard letters/forms etc. for use within the surgery. Data Entry / Management
To process reports received from the Out of Hours Provider / Physiotherapy
To import clinical correspondence from the emails and process as appropriate
To scan clinical correspondence in to the patient record
To code clinical information using workflow ensuring READ code accuracy
Training:
The learner will be studying the Business Administrator Level 3 Apprenticeship Standard qualification
Functional skills will be studied if equivalent qualifications are not held
Training Outcome:
Upon completion of apprenticeship, the candidate may be offered roles such as: Administration, Lead Reception Lead, Operations Manager
Employer Description:The Market cross surgery is a a primary care service for the people of Mildenhall and surrounding villages. We have a population of around 12,000 patients and dispense to approximately 4500. Our team consists of Partners, Doctors, Nurses,Administrators, Receptionists and additional team members from Forest Heath PCN.Working Hours :Monday- Friday, working hours to be agreed 08:00 - 18:30Skills: Communication skills,Attention to detail,IT skills,Administrative skills,Team working....Read more...
To work, under instruction and supervision, as part of a team to deliver an efficient, effective and quality service within the Waste Services Support Team
To learn how to answer/deal with queries within the service, both via the telephone and email
To take messages and pass them on to the relevant member of staff in an appropriate and timely manner
To deal with Council employees and customers/residents in a polite, friendly and efficient way ensuring you demonstrate a good understanding of customer care
To work to defined business standards and processes, performing a wide range of business support tasks with due regards to confidentiality and safeguarding, and in accordance with timescales and all relevant Council Policies
Attend meetings and take notes/minutes as required to support the management team
Training:Business Administrator Level 3 Apprenticeship Standard:
This apprenticeship is equivalent to an A-Level
Training will take place both online and in person to meet the needs of the business and the apprentice
If you do not already have your maths and English GCSE's then this can be achieved as part of your apprenticeship
Training Outcome:
The administration role may be a gateway to further career opportunities, such as management or senior support roles
Employer Description:South Hams is a local government district on the south coast of Devon, England. Its council is based in the town of Totnes, although the largest town is Ivybridge. The district also contains the towns of Dartmouth, Kingsbridge and Salcombe and numerous villages and surrounding rural areas.Working Hours :Monday - Friday, 07:00 - 15:00, 08:00 - 16:00 or 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills....Read more...
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Scheduling with Surveyors/Installers
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Collating photographic evidence for installs
Answering incoming calls to the office
Compiling project files
Use of bespoke software
Any other admin duties as requested
Training Outcome:Following this apprenticeship there may be the opportunity for a more permanent position or further career progression.Employer Description:Clayton Legal are leading recruitment specialists with over two decades of sector experience- matching legal professionals at all levels to the very best opportunities in the market. With long-established, and trusted relationships across a client base that includes Legal 500, Top 200, Regional and Boutique law firms, our team are passionate about driving service excellence across the business and impacting the careers, and lives, of legal talent across the country.
We pride ourselves on providing an unrivalled service in uniting hirers with jobseekers across all practice areas, across the UK – and have built up a reputation for professionalism, honesty and integrity that we are incredibly proud of and work hard to maintain. We take our role in the placing of legal professionals into their dream jobs extremely seriously, understanding implicitly the importance of listening to requirements, working in their best interest at all times, and giving them the tools and resources they need at every step of the journey – for a successful outcome for all parties.Working Hours :Shifts to be confirmed - shifts will be between the hours of 8am to 6pm, Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Initiative,Confident,Honest,Hard working,Bubbly....Read more...
In this role, you will be working in a busy doctor's surgery providing support to the practice, some of the duties include:
Receiving patients in a pleasant and efficient manner.
Making appointments for patients.
Telephone - making appointments, taking messages answering queries.
To receive and record requests for home visits referring to the GP if necessary.
To be proficient in the use of the clinical computer system and to update patient records when requested.
Photocopying patient notes following practice protocol.
To prepare incoming and outgoing mail.
Scanning and filing using the electronic mail system.
Processing Registrations
Data input
Be a good team member – fit in, be flexible and contribute to the changing needs of the office.
To be familiar with all office protocols and emergency procedures, i.e. fire alarms, medical emergencies.
Any other duties as specified by the Reception Manager.
Training:
Level 3 Business Administrator apprenticeship standard at Redcar & Cleveland College.
Functional skills Maths & English, if required.
Training Outcome:An opportunity for a full-time position at the end of the apprenticeship.Employer Description:We aim to deliver high quality primary health care to all our patients. We value the opportunity to provide a service where we can work in partnership with our patients to improve and maintain good health.
The practice area covers Saltburn, Skelton, Marske, New Marske, Redcar, Upleatham & Yearby.Working Hours :Monday to Friday, flexibility is required to ensure continuity of service, hours between 8.00am and 6.00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working,Initiative,Time management,Works well under pressure,Ability to multi-task,Confidentiality,Able to work independently....Read more...
An opportunity has arisen for a Property Manager to join a well-established estate agency. This full-time role offers a salary range of £26,000 - £30,000 including commission & car allowance of £75 per month and benefits.
As a Property Manager, you will be managing a portfolio of residential properties, ensuring high standards of service for both landlords and tenants.
What we are looking for:
* Previously worked as a Property Manager or in a similar role
* Ideally have estate agency experience.
* Confident telephone manner with excellent written and verbal communication skills
* High level of computer literacy and ability to use email and property management software effectively
* Exceptional attention to detail and the ability to manage a varied workload
This is a fantastic opportunity for a Property Manager to develop your property career with a respected and supportive organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Assist with day-to-day administrative tasks, including filing, data entry, and managing correspondence
Support the recruitment process by scheduling interviews and maintaining candidate records
Help manage client and staff records, ensuring all information is up-to-date and accurate
Assist in the preparation of reports, presentations, and other documentation
Provide excellent customer service to clients, staff, and visitors
Support the coordination of training sessions and staff meetings
Handle telephone and email inquiries professionally and efficiently
Perform other administrative duties as required to support the team
Training:
Business Administrator Level 3 Apprenticeship Standard
Day release at Middlesbrough College
Training Outcome:
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available
Employer Description:SNE Care Services provide the highest level of support to you from the comfort of your own home or out in the community, whatever your health requirements we can be sure to meet your needs with a person centred approach to meet your satisfaction and we will endeavour to provide the best quality of care.Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Patience....Read more...
Communicating over the telephone with customers, clients and colleagues
Involved with working on developing the on line social media side of the business - Project will be supported through the course
Managing email inboxes
Scheduling with Surveyors/Installers
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Collating photographic evidence for installs
Answering incoming calls to the office
Compiling project files
Use of bespoke software
Any other admin duties as requested
Training:
Business Administrator Level 3 Apprenticeship Standard
End-Point Assessment (EPA)
In-house training
Training Outcome:
A possible permanent position within the organisation for the right candidate
Potential to progress onto a dispensing course
Employer Description:Trading as MW Phillips Opticians; Over 50 years of experience
Large collection of glasses, contact lenses and sunglasses
Free NHS Eye Tests
Private Eye Tests
Free NHS Home Eye Tests
Private Home Eye Tests
Friendly and reliable team
Member of The College Of Optometrists
Member of the Association of Optometrists
Long-standing reputation
Competitive prices
Personalised serviceWorking Hours :Shifts to be discussed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An opportunity has arisen for a Property Manager to join a well-established estate agency. This full-time role offers a salary range of £26,000 - £30,000 including commission & car allowance of £75 per month and benefits.
As a Property Manager, you will be managing a portfolio of residential properties, ensuring high standards of service for both landlords and tenants.
What we are looking for:
? Previously worked as a Property Manager or in a similar role
? Ideally have estate agency experience.
? Confident telephone manner with excellent written and verbal communication skills
? High level of computer literacy and ability to use email and property management software effectively
? Exceptional attention to detail and the ability to manage a varied workload
This is a fantastic opportunity for a Property Manager to develop your property career with a respected and supportive organisation.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Responsibilities include but are not limited to:
· Advise customers about necessary Service / Parts for routine maintenance / repairs
· Answer telephone queries and respond to customers’ needs
· Collect data from customers to facilitate and qualify the customer service or repair requirements
· Prepare repair order documents including pricing up parts required
· Deal with queries and complaints in a professional manner
· Demonstrate consistent good customer serviceTraining Outcome:· This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
· Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
· Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programmeEmployer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide.
Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles.
Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Onboarding Co-ordinator- No experience needed!Location: Hybrid 2 days in the office, the rest working from homeSalary: £24,000 + bonusLocation: Wilmslow – Hybrid Citation is one of the UK’s biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!
It's a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no 'mood hoovers' here, thanks!). So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a new Onboarding Co-ordinator within our Client Support department.
You will be responsible for providing the very best telephone and online support to our clients across the UK. You will welcome them, train them on our platform, and make proactive touchpoints with them throughout their contract with us, ensuring they get the most out of their Citation service.
Who we are looking for?We are looking for people who are natural problem solvers, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
Whatever your background, it is paramount to us that you are passionate about offering great customer service. We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations. What’s in it for you?We don’t take ourselves too seriously, and we don’t expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.
Hit Apply now to forward your CV.....Read more...
Responsibilities include but are not limited to:
· Advise customers about necessary Service / Parts for routine maintenance / repairs
· Answer telephone queries and respond to customers’ needs
· Collect data from customers to facilitate and qualify the customer service or repair requirements
· Prepare repair order documents including pricing up parts required
· Deal with queries and complaints in a professional manner
· Demonstrate consistent good customer serviceTraining:Working towards a Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills in English and maths if required. An apprenticeship includes regular training with our training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:· This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
· Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
· Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programmeEmployer Description:Stoneacre Motor Group is one of the UK's fastest growing and most successful motor vehicle dealers. We have over 40 nationwide.
Stoneacre Academy is the Award-Winning Training Department of Stoneacre Motor Group. We’ve already enrolled and completed 100s of apprentices who work in a variety of roles.
Our philosophy at Stoneacre Academy is to create CAREERS FOR LIFE and offer sustainable, life-changing opportunities.Working Hours :Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Onboarding Co-ordinator- No experience needed!Location: Hybrid 2 days in the office, the rest working from homeSalary: £24,000 + bonusLocation: Wilmslow – Hybrid Citation is one of the UK’s biggest providers of Health & Safety, HR, Employment Law and ISO services to businesses. We are far from your average service provider as our colleagues bring their great personalities to work, not just their policies!
It's a great place to work because of the people we employ. Fun, professional and supportive, we want likeminded individuals who love to love their job (no 'mood hoovers' here, thanks!). So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The RoleAs we continue to grow and invest in service and technology, we are looking to recruit a new Onboarding Co-ordinator within our Client Support department.
You will be responsible for providing the very best telephone and online support to our clients across the UK. You will welcome them, train them on our platform, and make proactive touchpoints with them throughout their contract with us, ensuring they get the most out of their Citation service.
Who we are looking for?We are looking for people who are natural problem solvers, as you will be taking ownership of any queries from start to finish, identifying and anticipating needs and offering solutions.
Whatever your background, it is paramount to us that you are passionate about offering great customer service. We can teach you the rest.
We want great people who can engage effectively over the phone and are able to deliver value add to the client. A good problem solver, you will have the skills to quickly learn our online tools and use the information around you to identify solutions for our clients. You will make it your mission to understand client needs and exceed their expectations. What’s in it for you?We don’t take ourselves too seriously, and we don’t expect you to either! From your birthday off (paid!), space hopper races and incredible Christmas parties, to a 25-day holiday entitlement, gym membership discount and #freedrinkFriday, we do our fair share to keep things fun.
Hit Apply now to forward your CV.....Read more...
To be the first point of contact for visitors to the Academy, providing a welcoming, efficient reception service
To provide reception services to pupils
To be able to work in a fast-paced reception area, multi-tasking between reception duties
Be the initial point of contact for all enquiries by telephone, email, and in person, advising staff, parents, pupils, and visitors on the appropriate source of information
To be able to deal with challenging visitors, parents, and pupils appropriately whilst maintaining a calm persona
Ensure all visitors are issued with badges to comply with the Academy’s security procedures
Ensure that visitors are met by the appropriate member of staff and escorted within the Academy unless their DBS status is known and it has been agreed that they visit without direct supervision
Be the main contact point for staff regarding Academy events on any given day
Maintain a tidy and orderly reception area
Support with My Child At School account set-up, queries from parents, and general support
Support with Bromcom queries from parents and general support (e.g., MCAS, etc.)
Word processing and data input as directed
Assist with duplicating, collating, and distributing information to parents/carers, staff, pupils, and others
Ensure confidentiality at all times when dealing with issues regarding staff, pupils, or parents
Undertake general clerical duties as directed, including photocopying, printing, laminating, and filing
Post outgoing mail and sort incoming post
Provide refreshments to visitors when required
Support with Academy evening events (e.g., parents’ evenings, open evenings, etc.)
Make telephone calls to parents and carers as required
Send text messages and/or emails to parents and carers as required
Supervise pupils as required
Any other reasonable duties as directed by the Line Manager
Promote an environment that safeguards and protects children and when necessary take responsibility for ensuring the appropriate child protection procedures are followed;
Ensure own professional competence remains sufficient to provide effective support by seeking support for your practice and development
Attend training including the Academy’s Training Days
Participate in the Academy’s Performance Management process
Training:
You will work towards your Level 3 Administrator qualification across a total duration of 16 months
Training provider: LMP Group: https://lmp-group.co.uk/
All online/remote learning, no classroom or college day release
An allocated tutor will support you throughout the apprenticeship!
Training Outcome:
Possibility of long-term employment on completion of apprenticeship
Employer Description:Oasis Academy Skinner street is a 'Good' Primary school in Gillingham, Kent. We are an inclusive academy for children aged between 4 and 11, committed to delivering exceptional education at the heart of our community.Working Hours :Monday to Friday, 8.00am - 4.00pm, Term-time only + 1 week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Non judgemental,Patience....Read more...
Daily tasks- listing sales from trade counter, entering sales into Sales ledger & cash book, entering purchase invoices into Purchase ledger, entering sales & purchases onto sage, creating files for new customers, answering customer or suppliers enquiries on the telephone or by email.
Weekly tasks- reconcilling petty cash & other date dependant tasks.
Monthly tasks- reconcilling everything including bank statements, cash books, sales ledgers, purchase ledgers & many other tasks.
Training:Training takes place one day a week at Petroc College Barnstaple for Accounts Assistant Level 2 and the remaining days monday to friday will be worked at our office in Roundswell.
The apprenticeship will start in September, however you will start working with us immediately after a successful interviewTraining Outcome:After completing level 2 it is encouraged to progress to level 3.
Two of our staff have completed AAT levels 2, 3 & 4.
We are looking for someone long term.Employer Description:Family owned & run Home Improvement company supplying double or triple glazed Windows, Fascia, Soffits, guttering , shower panels, & other plastic works to the building trade and offering complete fitting & design service of Conservatories, porches & windows to composite front doors and everything in between.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
