Role: Office Assistant
location: Dartford
Contract Type: 6-8 week Temporary Assignment
Hourly Rate: £12.21ph
Start Date: ASAP
Our client, a leading specialist fencing contractor, is seeking a reliable Office Assistant to join their team in Dartford temporarily. This is an excellent opportunity for an individual with office, admin, or customer service experience to contribute to the smooth running of a dynamic and professional work environment.
Position Overview
As an Office Assistant, you will play a crucial role in ensuring the efficient operation of the office by handling a variety of administrative tasks. Your responsibilities will include managing the telephone and entrance buzzer, scanning and filing documents, preparing teas and coffees, and generally maintaining a welcoming and organised office environment.
Responsibilities
- Answer and direct incoming telephone calls in a professional and courteous manner
- Manage the entrance buzzer, greeting visitors and ensuring proper security protocols are followed
- Scan, file, and organise various documents and records, maintaining an efficient filing system
- General administration
- Provide ad-hoc administrative support to the team as required
Requirements
- Office, admin, or customer service experience (preferably)
- Available immediately
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Service Technician required to provide telephone, e-mail and video support to global customers.
Required skills
OEM Automotive or Motorsport industry with experience of vehicle data analysis, vehicle testing or telemetry data.
Customer service experience.
Full clean UK driving licence.
Vehicle data acquisition technique knowledge.
Vehicle CAN and GPS technologies.
Testing experience
Electronics knowledge
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
A leading provider of industrial equipment is looking for an Aftersales Consultant to consult existing customers on equipment services offers.
Requirements
Sales experience, preferably in capital equipment or the manufacturing industry.
The ideal candidate will have Engineering Equipment after sales experience.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.
....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary up to £30\'000 per annum
Hours Monday to Friday
Location - Caerphilly
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Customer Service & Sales Advisor – Mandarin SpeakingLocation: Chelmsford, EssexJob Type: Full TimeSalary: £24,000/annum + Uncapped CommissionOverview: International Property Media runs the International Property Awards – the world’s largest programme recognising excellence in the property industry. We have been operating for over 30 years from our offices in Chelmsford, Essex.Each year we receive thousands of Awards entries from hundreds of countries across the globe.The Customer Service & Sales role is to build a good rapport with clients who have entered our property awards, with a particular focus on Mandarin-speaking clients. The aim is to retain these clients, build their confidence in our brand and services, and ensure receipt of their entry portfolio within the deadline. This position will also involve introducing clients to our wider product range and encouraging further engagement where appropriate.At International Property Media, we continuously strive towards creating an exciting, innovative, collaborative and welcoming culture where everyone’s input is valued. We believe that an open and diverse culture is the key to continuous improvement and personal development, providing everyone with the tools to reach their full potential. We are now looking for proactive individuals who can embrace our work culture and core values, whilst providing a key role to help our company achieve its long-term goals.Responsibilities & Duties:
Provide guidance and support for clients in compiling and supplying their Awards entries.Introduce existing clients to additional products and up-sell where appropriate.Chase clients for their entries and payments.Support the Customer Services department in general.Communicate clearly and confidently in both Mandarin and English, primarily via telephone and email.
Requirements:
Fluency in both spoken and written Mandarin and English.Strong telephone manner.Prior experience in customer services and sales.Good organisational and planning skills.Some flexibility is required with working hours to accommodate different time zones.Additional language skills are beneficial but not essential.
The role carries additional commission based on application of a soft sales strategy for upgrading and selling some of our other products.The role is based in our Chelmsford office, with the majority of client communication by telephone and email.Salary and Benefits:
£24,000 per annumUncapped commissionsFree on-site parking28-day annual leaveWalking distance to Chelmsford town centre and travel servicesPension....Read more...
Are you a confident, people-focused professional ready to make an impact in a fast-paced legal environment? IMD Solicitors, a dynamic, multi-cultural law firm serving European communities across England and Wales, is seeking a First Response Assistant to be the welcoming voice and first point of contact for clients. This is a unique opportunity to play a key role in delivering exceptional service while enjoying a competitive salary, a flexible 30 hour/4-day working week, and the chance to grow within a friendly, supportive team.IMD Solicitors is an expanding, full-service law firm that competes with the UK’s Top 100, offering an enjoyable and rewarding working environment. The firm values its people, recognising the importance of continued development and aiming to attract and retain top talent.The First Response Assistant will act as the initial point of contact for clients, other law firms, and court offices, ensuring all interactions are handled with professionalism and care. Excellent customer service skills, telephone manners, and clear communication are essential.Key responsibilities include:
Greeting occasional visitors to the officeAnswering telephones and managing incoming enquiriesRedirecting enquiries to the appropriate personLiaising with internal departments to open client accounts, update records, and process paymentsMaintaining the diary and arranging appointments for fee earnersTranslating correspondence and documentsFiling, photocopying, handling post, and ordering office consumablesAssisting with other administrative tasks as required
The ideal candidate will:
Be confident, organised, and an effective communicatorPossess an excellent telephone manner and a good command of the English languageBe able to prioritise a busy workload and work well under pressureBe a team player with strong customer relations skills and a friendly personality
Previous office-based or legal experience is preferred but not essential — the firm welcomes applications from ambitious and enthusiastic individuals eager to develop their career.How to apply:Interested candidates should attach an up-to-date CV and covering letter to the link provided.....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £25.96 an hour via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Customer Service Lead Salary 30k dependent on experience Acton, west London W3 – full time office basedHours: 9am-5pm dailyYou must be eligible to work in the UKCompany Overview:Esska Shoes is a dynamic and growing footwear company committed to delivering high-quality, stylish, and comfortable shoes. We are looking for a dedicated and experienced Customer service Lead to join our team and contribute to our continued success.Role Overview:Esska Shoes is seeking a dedicated and experienced Customer Service Lead to join our team. As the first point of contact for our valued customers, you will manage communications via email, telephone, and Instagram, ensuring exceptional service across all channels. In addition to your digital responsibilities, you will also serve customers in our Esska shop, providing a seamless in-person experience. Proficiency in using Gorgias or a similar inbound message tool is essential for this role.Key Responsibilities but not limited to:- This is an overview of the role and other task will be required. The role reports to the Managing Director and Operations Manager
Act as the initial point of contact for all customer communications, including email, telephone calls, and Instagram messages.Provide outstanding customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.Utilize Gorgias or similar inbound message tools to manage and track customer interactions efficiently.Assist in the Esska shop as needed, offering product knowledge, helping customers find their perfect fit, and processing transactions.Maintain a positive and professional attitude, ensuring each customer feels valued and heard.Collaborate with other team members to continuously improve customer service processes and strategies.Stay updated on Esska’s product offerings, promotions, and policies to provide accurate information to customers.Handle customer complaints with empathy and escalate issues to higher management when necessary.
Qualifications/skills:
Proven experience in a customer service role, preferably within the retail or fashion industry.Familiarity with Gorgias or similar inbound message tools is mandatory.Excellent verbal and written communication skills.Strong problem-solving abilities and a customer-centric mindset.Ability to multitask and manage time effectively in a fast-paced environment.Friendly, approachable, and professional demeanour.Strong IT skills.Additional qualifications in customer service or related fields are a plus.
Personal Attributes:
Detail-oriented with a focus on accuracy and efficiency.Strong communication and interpersonal skills.Proactive and self-motivated with a hands-on approach.Ability to work collaboratively with cross-functional teams.Commitment to continuous improvement and operational excellence.
What We Offer:
Competitive salary.Opportunity to work with a passionate and dedicated team.A dynamic work environment.
If you are a results-driven operations professional with a passion for excellence and a desire to make a significant impact, we would love to hear from you. Please submit your resume and cover letter by return. You must be eligible to work in the UK INDLS ....Read more...
Collection and delivery of mail and/or urgent documents to the Court, the Crown Prosecution Service and local Solicitors
Open, sort and enter the daily post/emails on the computer system and deliver to the clerks
Telephone solicitors for outstanding briefs and other papers
Locate briefs for the following day from Counsel’s rooms
Log and distribute secure emails
Log out post
General photocopying, filing, faxing and telephone answering
Meet and Greet conferences
Provide refreshments for all day conferences
From time to time assisting Clerks, Marketing Manager and Chambers Director
Training:Level 3 Business Administrator qualification.
Day-to-day training will be conducted by the employer and apprenticeship work will be delivered every 4-6 weeks for 1.5 to 2 hours.Training Outcome:Possible progression onto further employment within the business and onto higher apprenticeships.Employer Description:Broadway House Chambers has been at the forefront of the legal
profession in the North of England for nearly 100 years. You can trust
us to serve you with confidence, professionalism and vigour.
Since 2010 Broadway House Chambers has been recognised by the
Legal 500 UK as Top Tier set, the highest accolade a Chambers can
achieve.Working Hours :Monday to Friday, 9am until 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
To learn to work as part of a team, supporting colleagues to deliver an excellent administrative service
To organise work tasks and duties to meet agreed standards
To undertake routine administrative tasks and learn the processes for, and including:
Record keeping, filing, data input and retrieval
Dealing with incoming and outgoing mail
Preparing routine correspondence and information packs
Photocopying
Taking telephone messages and dealing with basic telephone enquiries
To use IT applications and Databases effectively to deliver administrative tasks
To communicate effectively with customers and colleagues in relation to work undertaken
To work with others to help improve work organisation and effectiveness
Managing meeting rooms & dealing with hospitality
To communicate effectively with staff, parents and colleagues in relation to work undertaken
To learn about the importance of the promotion and support of Equal Opportunities and Health & Safety
To undertake any other duties that are commensurate with the post
Training:On the job training in the workplace and off the job training at Newham College's apprenticeship training centre.Training Outcome:Opportunity to progress within the role either with this employer or by moving to another employer after the completion of the programme.Employer Description:At Lime Trust we are passionate about creating a culture of professional growth and development for all staff.Working Hours :Monday to Friday. Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Retail Installation Support AdministratorLocation: Clevedon BS21Salary: £24,000 per annumBritannia Windows is one of the South West’s leading manufacturers and installers of high-quality windows, doors, and conservatories. With over four decades of industry experience and a strong focus on British craftsmanship, we pride ourselves on delivering premium products backed by outstanding customer service. Our Bristol office is now looking for a driven and detail-oriented Retail Installation Support Administrator to become a vital part of our growing team.Role OverviewAs a Retail Installation Support Administrator, you will be at the heart of our operations-supporting the coordination and delivery of retail installations while ensuring our customers receive the highest standard of service. This is a varied and rewarding role that combines administrative duties, customer care, and internal coordination.Responsibilities
Act as the first point of contact for all customer and installer telephone queriesDeliver exceptional customer service, handling queries, updates, and complaints efficientlyMonitor and follow up on customer reviews and feedback across platformsTrack and assist with payment monitoring, chasing outstanding balances when necessaryAuthorise, process, and track supplier and contractor invoicesMaintain and update CRM and internal databases with accurate job and customer informationProvide daily administrative support to the retail installation teamAssist with scheduling installations and coordinating diariesGenerate reports, update spreadsheets, and support wider operational projectsWork closely with internal teams, suppliers, and contractors to ensure project timelines are met
Skills and Experience Required
Strong attention to detail and high accuracy in administrative tasksFriendly and professional telephone manner with excellent communication skillsCustomer-focused with a genuine passion for delivering high service standardsProficient in Microsoft Office and experience with CRM or scheduling systemsAble to manage multiple priorities and meet tight deadlines under pressurePrior experience in an administrative or operational support role (ideally in a retail, construction, or installations environment)Team player who can also work independently with minimal supervisionExcellent organisational and time management skillsA proactive, solutions-based approach to problem-solving
What you will get in return:
Competitive salary of £24,000 per annumFull-time, permanent role in a stable and well-established companyFriendly, supportive team environmentOpportunities for career growth and development within a respected brandConvenient Bristol location with on-site parking and good transport linksBe part of a company that takes pride in its British-made products and excellent service
Interested in this Retail Installation Support Administrator role? Please apply with your updated CV. INDHS ....Read more...
Progress new mortgage applications to offer using pre-defined standards and service level agreements
Proactive case progression and customer service communication by telephone, email, and letter to all involved in the mortgage progress
Ensure a high accuracy level for data entry and ongoing record keeping
Ensure workload is actioned within set SLA, whilst recording case progression
Review and validate mortgage supporting documentation
Provide advice and support to junior members of the processing team
Training:You will access your training online from the employers site address.Training Outcome:Develop into a qualified and competent Mortgage Adviser.Employer Description:Independant Mortgage & Insurance Advisers, based in Norwich, we have a dedicated team of specialists who share over 200 years’ combined mortgage finance experience with customers across the UK and abroadWorking Hours :Monday to Friday, 9:00am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills....Read more...
A Customer Service Specialist is responsible for helping customers with questions, problems, or concerns related to Focus SB's products or services. Their goal is to ensure customer satisfaction and build loyalty. Here's what you will learn to do:
Main Duties:
Provide information about products and services via telephone and email
Managing customer complaints by providing appropriate solutions
You will be the first point of contact and expected to ensure every customer feels heard and supported
Training Outcome:To become a fully trained and qualified Customer Service Specialist with Focus S.Employer Description:Focus SB is a multi-award-winning British brand renowned for the design, development and manufacture of premium electrical wiring accessories.Working Hours :Monday to Thursday 8.30 to 5.00 and Friday 8.30 to 12.00.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience,Politeness,Reliable,Self Control....Read more...
Order Entry
Scanning Job paperwork
Sales
Answering the telephone
Purchase Order Entry
Customer Service/Queries
Any Ad hoc duties when required
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
This role is progressive and will develop as V Seal is a fast-growing business
Employer Description:V-Seal Ltd was established in 1996 out of founder Mark Birks’ desire to offer faster lead times and a more efficient service. Frustrated with the industry’s extended lead times and the bureaucracy that went with large-scale manufacturing, Mark chose to offer customers a faster and more efficient service without compromising on quality.
With a flexible approach and in-house specialists in a wide range of production departments, V-Seal’s ability to offer a variety of services and materials under one roof set the company apart from its competitors, and though the company’s scale is now akin to many of the UK’s big hitters, V-Seal refuses to compromise on the speed and service that fuelled its success.Working Hours :Monday - Thursday. 8.30am - 5.00pm and Friday, 8.30am - 4.00pm (30 min lunch break)Skills: Communication skills,IT skills,Good written skills,Keen to learn....Read more...
Telephone reception, calling clients, making bookings
Using Microsoft Office, Excel, Word, Outlook and SharePoint
General office duties
Training:Level 2 Customer Service Practitioner Apprenticeship Standard:
Functional skills in maths and English (if required)
End-Point Assessment (EPA)
One-to-one tutor assessor support in the workplace
Attending weekly classes covering health and safety and equality and diversity and working towards completing the EPA
Level 2 Customer Service qualification upon successful completion of the apprenticeship
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship
Employer Description:em1 Ltd are what to do if you discover or accidentally disturb asbestos during your work.
em1 Ltd was established in 2016 by Gill Elstob and Daniel Francis. Our aim is to plan and undertake quality workmanship with our reliable and competent staff to deliver a right-first-time service.Working Hours :Monday - Friday, 8.00am - 5.00pm. Early finish on Fridays at 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids/glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Training location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Full-time to include weekend working. TBC.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Are you looking to be part of an incredible team that puts its customers first? Are you someone who can multi-task, have good computer skills and a confident telephone manner? If yes, then you could be well-suited to the Administration Assistant role with us.We are looking for a Part-time Administration Assistant who is passionate about delivering great service & who can go out of the way to help us create a vibrant, happy environment.About the RoleAs an Administration Assistant, you’ll carry out a range of responsibilities to help us deliver the quality service and products to our customers. In this varied role, we’ll need you to answer the phone, and emails, handle our files and support our managers. You’ll also meet and greet visitors, engage with customers, and oversee the administration across all departments. You will need to be confident using excel and data inputting tasks with a keen attention to detail.Salary & Working Hours:
Basic Pay starting from £25,000 (pro-rata). Depending on experienceWorking Hours: 9.00am - 2.30pm, Monday to Friday at our premises
Key Responsibilities:
Administration, including invoicing, purchase order uploading, shipping pricing and export documentation.Document management.Managing inbound phone calls effectivelyData inputting
Required Experience & Skills:
Well organised and systematic approachGood MS Office skills, including Word, ExcelExperience in businesses that handle physical goods.Good telephone and communication skills – verbal and written.
About YouIt’s important that you’re a people person and can take a genuine interest in customers and what they are looking to buy, you will also be very organised and like working in an office environment. needs. If that sounds like you, we’ll give you the opportunity to develop your skills with courses that have been designed to build your confidence across all your responsibilities.Personal Skills:
Upbeat and outgoing personalityAttention to detail.Good interpersonal skillsConfidenceSelf-motivationPositive attitude
How to ApplyIf this role is of interest and you would like to learn more, please attach your CV to the link provided and we will be in direct contact. ....Read more...
Operations role:
Using emails to liaise with customers and suppliers for various information needed
Using telephone
Using Microsoft teams for internal procedures and workflow
Word / excel
Using email or online portals to obtain vessel details
Using in house company system to raise new jobs – input data into the system as provided by the customer
Either send details from our system to a supplier to arrange a shipment or use suppliers’ online portal to arrange collection (free typing info into a portal of information relating to that shipment)
Receiving an email back from supplier once shipment booked for us to check document has correct information as we have received from our customer
If it is correct send a booking confirmation to our customer via email using our in-house system
Liaising with customers / suppliers for late collections
Scanning docs into our in-house systems
Quotation’s role:
Using emails to liaise with customers and suppliers for various information needed
Using telephone
Using Microsoft teams for internal procedures and workflow
Word / excel
Using email or online portals to obtain vessel details
Ensuring we have corrected details from the customer in order to request a quote from a supplier for an export or import shipment providing details such as dims / weight / where from / to etc via email
Type of shipment – air or sea
Working out rates from a spread sheet and converting currently into GBP such as EUR and USD
Liaising with line manager for mark up before sending quote out to customer using an in-house template
Ensuring correct terms and conditions are shown on the quotation for the mode of transport
Sending quote to customer via email
Scanning in documents via scanner or drag and drop into in house system (quotations from suppliers and workings out)
Taking bookings from customers and using a shared inbox for passing new booking to operations team (or booking themselves)
Training:
Business Administrator Level 3 Apprenticeship Standard
Functional skills in maths and English where applicable
Training Outcome:
Full time role with KMB
Employer Description:We are a multi award winning freight forwarding company based in Tipton. We offer our customers the best solutions to move their cargo from A to B, we also offer packing solutions, storage and a standalone customs service.Working Hours :Monday - Friday, 8.30am - 5.00pm (1 hour for lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience,Confident Telephone Manor....Read more...
It is primarily a data input role with high attention to detail
Using emails to liaise with customers and suppliers for various information needed
Using telephone
Using Microsoft teams for internal procedures and workflow
Using Microsoft Office to complete varies administrative tasks
Using in house company system - Boxtop which training would be provided on the job
Using internet for shipping line portals to upload documents and free type into boxes the data from customers paperwork they have provided (raising the bill of lading)
Checking work before submitting details into the carrier portal online
Receiving a draft document to cross reference against what customer provided, and we entered to shipping line via their portal
Sending document via email to customer for approval
Receiving back from customer via email
Approving document to supplier once customer approves or making changes with supplier if needed (all done via email)
Checking shipping line portals online to see if a vessel has sailed - if a vessel is delayed advising a customer via email of the delay
Using online systems to submit information where required
Scanning in various documents to our in-house system
Training:
Business Administrator Level 3 Apprenticeship Standard
Functional skills in maths and English where applicable
Training Outcome:Full-time role with KMB.Employer Description:We are a multi award winning freight forwarding company based in Tipton. We offer our customers the best solutions to move their cargo from A to B, we also offer packing solutions, storage and a standalone customs service.Working Hours :Monday - Friday 8.30am - 5pm (1-hour for lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience,Confident Telephone Manor....Read more...
