Answer telephone calls, helping where possible and transfer calls internally
Create and update records, keeping the digital filing in order and ensuring that compliance expectations are met on all documentation
Assist with customer enquiries
To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales
Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery is maintained
Use of the email and telephone system, to speak to customers and other members of staff
Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly
Selling products to customers profitably by determining their needs and requirements either from the items displayed or by promoting goods from brochures or the internet
Accurately processing customer orders
Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner
Managing customer relations and driving new business through both warm and cold sales calls
Training:Level 2 Customer Service Practitioner apprenticeship standard:
English and maths Functional Skills training if necessary
Dedicated Juniper skills coach for on-the-job training
Training Outcome:
Full-time employment or progression to a Level 3 Customer Service apprenticeship
Employer Description:Jasper’s is a network of kitchens which provides catering for businesses all over the UK. The role will be base at our HQ office working closely with the directors learning about the business.Working Hours :30 hours per week
Monday- Thursday, 9am- 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Analytical skills,Team working,Creative,Initiative,Confident Telephone manner....Read more...
Job Summary:
Receive and make telephone calls. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Job Responsibilities:
Ensure an effective and efficient service is provided to all patients, callers, and any other visitors to the practice, both via the telephone and at reception
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Ensure patients with no prior appointment but who need urgent consultation are seen in accordance with Practice guidelines
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure relevant procedures are completed
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same
Inform patients of test results as required
To act as a chaperone when required by the clinician and make a record in patient’s notes after the examination
Training:
The training plan will be agreed between the apprenticeship provider, the apprentice, and the line manager
Training Outcome:
It is intended that - providing you successfully complete your apprenticeship - you will become a permanent member of staff
Employer Description:ENMP provides the opportunity to meet people from all walks of life while enjoying the job satisfaction of being an integral part of a supportive team.
We are committed to our responsibilities under the Equality Act and welcome applications from all who believe they have the essential requirements for the job.Working Hours :You will be required to work Monday to Friday on a weekly rotating shift pattern: early shifts from 08:00 - 15:30 or late shifts from 11:00 - 18:30. There may also be an occasional requirement to work on Saturdays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Integrity,Honesty....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid)
This role of Parking Appeals officer will pay between £26 via umbrella
Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions
Training:
Level 3 Business Administration Apprenticeship with Learning Skills Partnership
Employer Description:We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal healthcare service to our whole patient.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary up to £38000 per annum
Hours Monday to Friday + 1 in 3 Saturday Mornings
Location - Hayes
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Whats on Offer?:
- Increased holiday allowance, further increased with service.
- Full Brand Training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary £32000 to £37200 per annum
Hours Monday to Friday + 1 in 3 Saturday Mornings
Location - Reading
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Whats on Offer?:
- Increased holiday allowance, further increased with service.
- Full Brand Training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Maintaining relationships with both prospects, customers, and partners via telephone
Assist in our social media and marketing apps to help increase company presence
Responsibility to support our accounts team. Processing purchase orders, invoices to be sent to our clients.
Keep our CRM up to date with client information.
Customer service research to understand levels of satisfaction and perceptions of the company, its products and services.
Manage communications via post, e-mail, and telephone.
To support sales team with arranging calendar meetings, company introductions and equipment preparation.
Help support reporting with our team.
Assisting management with their tasks, provide note taking etc.
Training:
Business Administration Level 3 Apprenticeship Standard
Apprenticeship standard - Business administrator
Expected Duration: 18 months
Delivery: Training will be delivered online, alongside a full-time placement at the office
Training Outcome:This is a great start to your career if you are looking to get into the sector.Employer Description:At Dynamic, we believe in forming successful, long-term partnerships with our clients. Our ethos of a professional, client-focused approach with a high quality of service is the key to a successful relationship.
Keeping pace with the ever-evolving world of technology can put a strain on the resource of any organization. Dynamic work in collaboration with you to align the benefits of the latest technology in the marketplace with your organisation’s objectives.
Technology in the workplace requires continuous improvement from a responsive partner. Dynamic are firm believers in keeping it simple and giving our customers the flexibility to meet the demands of their business.Working Hours :Monday to Friday, 9:30am till 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Be the first point of contact for our clients in person and on the telephone
Ensure that clients feel supported and valued, delivering award-winning client liaison
Data entry and database management
The ability to handle inbound phone calls
Deliver great customer service
Provide support to the wider administration team as required
Opening and logging incoming post, sending out post and parcels
Using our in-house system to upload documents to client files
Photocopying and filing
Booking meeting rooms and appointments
Training:
Business Administrator Level 3 Apprenticeship
20% off-the-job training
End point assessment
Maths and English functional skills if required
Training Outcome:Full-time position with the business or further professional development. Employer Description:• Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside.We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Physical fitness,Confident Telephone Manner,Ability to prioritise tasks,Professional manner....Read more...
Be the first point of contact for our clients in person and on the telephone
Ensure that clients feel supported and valued, delivering award-winning client liaison
Data Entry and database management
The ability to handle inbound phone calls
Deliver great customer service
Provide support to the wider administration team as required
Opening and logging incoming post, sending out post and parcels
Using our in-house system to upload documents to client files.
Photocopying and filing
Booking meeting rooms and appointments
Training:
Business Administrator Level 3 Apprenticeship
20% off-the-job training
End point assessment
Maths and English functional skills if required
Training Outcome:
Full-time position with the business or further professional development
Employer Description:• Established in 1821, Bell Lamb & Joynson Solicitors is a multi-award-winning law firm, with offices across North Cheshire and Merseyside.We are a forward-thinking firm which has invested heavily in both IT and staff with clear opportunities for advancement, progression, and training within the firm, with 66% of the current partners being trainee solicitors within the firm.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Physical fitness,Confident Telephone Manner,Ability to prioritise tasks,Professional manner....Read more...
We are looking for someone enthusiastic and motivated to join our SLM Toyota team as an Apprentice Customer Service Specialist. The main responsibility of a Customer Service Specialist is to provide professional support to our SLM Toyota customers via telephone or digital medium. The ideal candidate will have excellent interpersonal skills to be able to build rapport and create a positive experience by determining the customer’s needs.
Training will be wholly provided on-site. The apprenticeship provider will support the successful candidate from their first day until their final assessment point. The apprenticeship will be complimented by both internal and Toyota training, enabling the Customer Service Specialist to become an expert in the products and services offered by SLM Group, and work as part of the wider dealership teams.
The successful candidate will work a total of 40 hours, Monday to Friday. There is the opportunity for the working hours to be flexible, and can be discussed with the successful candidate.
Your role will include:
Handle inbound customer enquiries via telephone, email, and digital channels, providing clear and friendly support
Make outbound calls to existing customers to offer assistance, provide service reminders, and ensure overall satisfaction with their vehicle and dealership experience
Accurately determine customer needs and direct them to the appropriate department or solution within the dealership
Build positive relationships with customers by delivering a warm, professional, and helpful service at all times
Update customer records and appointment details in internal systems to maintain accurate and up-to-date information
Support the wider dealership team by coordinating bookings for service, maintenance, MOTs, and test drives
Follow up with customers after appointments or services to gather feedback and address any outstanding queries
Assist with digital customer communications, including live chat, online enquiries, and follow-up messages
Promote relevant Toyota products, services, and offers when appropriate to enhance the customer experience
Participate in ongoing training sessions to develop product knowledge and improve customer service skills
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents
We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment
On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship
Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship
Employer Description: SLM Toyota is part of SLM Group which continues to be run as a family company and has grown to include sites across the South East and East Anglia. SLM Group are an Equal Opportunity Employer, who aim to continuously improve our diverse and inclusive workforce to ensure every employee feels valued.Working Hours :Monday - Friday, 09:00 - 17:00Skills: Communication skills,IT skills,Attention to detail....Read more...
Sage input
Responding to emails
Answering telephone
Training:
Business Administrator Level 3 Apprenticeship Standard
1 day a week college training
The rest of the training will take place in the workplace
Training Outcome:
Full time employment
Employer Description:We provide all types of Property, Block and Estate Management by managing a variety of modern apartment buildings, traditional blocks of flats, mixed use developments, commercial and residential units and the residential management companies. Our main role is ensure that the buildings are well maintained through the service charges and that the management company and members uphold all covenants.Working Hours :Monday - Friday, 9.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Patience....Read more...
Answering the telephone
Dealing with patient and visitor enquiries both over the telephone and face to face
Making entries into patient records
Working with the team to provide a high-quality service to patients and visitors
Liaising with external organisations as and when required
Provide cover for all reception positions as necessary
Organising follow up appointments
Always following clinic policy
Process appointment requests for today, future appointments from patients by telephone and in person using the clinic software system
Sending and receiving emails
The clinic is looking for an apprentice that is an all-rounder, somebody that is focused on our business administrator duties but someone who is confident to be on the reception desk manging patients in a caring and professional manner.
You communication skills must be clear and concise with a very good standard of English, as you will be handling calls and people of varying different language abilities and backgrounds.
As a practice we are there to support them, help them and signpost them to others for advice, guidance, and care. The ideal candidate will be able to face these situations in a supportive, professional, sympathetic, and kind manner.
We are proud of our patient support and will train our staff to be the same.
The ideal candidate must have a comprehensive understanding of English, be clear, concise, professional, well spoken, keen, interested in the profession and the environment they will be joining. In return, we will invest our time and training into supporting you to complete a great apprenticeship towards an exciting and professional career.If you demonstrate through your basic skills and commitment, that you are one of our team, the practice will invest more into the apprentice, to ensure they can be the best that they can be, with increased challenges and further offers of skills training.Training:Standard Apprenticeship Business Administration Level 3.
Training will be delivered remotely via online sessions. You will also receive regular visits and sessions with your skills development coach.Training Outcome:If the candidate demonstrates their commitment, there could be a permanent role subject to opportunities and depending on vacancies at that time.Employer Description:Ankerside Physiotherapy Clinic, established in 1986, serves the physiotherapy needs of the West Midlands, Warwickshire and Staffordshire from our physiotherapy clinics situated in the town centres of Nuneaton, Tamworth, Coventry, Birmingham and Warwick.Working Hours :Monday - Friday 8am - 7pm (within these hours). 30 hours to be arranged during the opening hours, this will vary so flexibility is essential. Potential of up to 35 hours.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Preparing and submitting of quotations to customers
Input of sales orders to assist individual internal sales staff
Archiving of sales quotations, customer confirmation orders and any related contract review
Liaison between sales, production planning, purchasing, stock control, accounts and admin
Liaise by telephone and email with customers and suppliers to manage expectations
Other duties after suitable training by the line manager
Prepare and submit material documentation to customers via email
Archiving of all documentation relating to customers, delivery notes, material certification, production orders
Assisting with booking of goods, consumables and sundry purchases
Liaison between admin and sales, production planning, purchasing stock control and accounts
Assisting with customer collections and general enquiries with other admin staff at reception
Liaise by telephone and email with customers and suppliers to manage expectations
Assist production with control of processing orders
Other duties after suitable training by the line manager
Training on system software packages will be provided
Training:Attendance at The Sheffield College, 6 sessions per year. The rest of the training is online and work-based.Training Outcome:Potential full-time job upon successful completion of the apprenticeship in various departments.Employer Description:Since our formation in 1997 we have continually invested in our professional sales team, warehouse facilities and process machinery.
We have a dedicated team based in Sheffield, who are experienced and focused to deliver a wealth of supply chain management. We treat all our customers with the same high standards of service and quality, with one common goal to build solid, long term relationships for the future.Working Hours :Monday - Friday, 35 hours per week. Times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Liaising with parents/schools regarding the admissions process
Answering the telephone and dealing with enquiries
In-put and record data on an in-house database
Undertake word processing to produce letters and reports
Carry out filing and photocopying and any other admin duties
Attend meetings as and when required including relevant training related to the role as part of your personal development
Training:At the end you will gain a Level 2 Customer Service Practitioner Qualification. This will include any IT Functional Skills as appropriate. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include Workplace Professionalism and Equality & DiversityTraining Outcome:
This apprenticeship is a fixed term contract. However the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between the hours of 8.30am and 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Telephone skills....Read more...
Customer Service Coordinator (WCS)Location: Welwyn Garden CityTraining to be carried out at Welwyn until Feb 26 then Work from home/Hybrid.Part time - 20 hours per week - Mon Fri 08:30-12:30pmSalary: £12.32 phPurpose of Job: To help to create an efficient and effective, friendly and courteous day to day customer service/order processing department.Main Duties and Responsibilities:
Communication – Responsible for answering daily calls and emails in a courteous/friendly manner. Responsible for communicating any issues with orders to the customer service supervisor that are unable to be resolved by yourself to ensure effective solution/outcome in all cases. Scheduling/Entering/Monitoring of Orders – Responsible for entering orders immediately onto the computer system in an effective manner when the order is received via a user, carer or family or from a prescriber. Responsible for making contact with service users and agreeing a convenient delivery/collection/service/test time. Responsible for scheduling, manifesting and closing the orders within set time frames.Appointments – To assist with the arrangement of booking appointments with the clients / next of kin / carers, suppliers.Queries/Enquires – Responsible for dealing with all queries from prescribers, service users, carers and service centre staff.Administration – Responsible for the daily efficient running and accounting of all administrative operational systems within the repair and clerical areas of the service.Hardware – Ensure that the IT equipment is maintained and functional. Responsible for the safekeeping of your own computer.General – Responsible for helping out in any area of the service centre. You will be assigned to specific areas or tasks associated with customer service. Flexibility is therefore required to ensure that the service centre remains effective and efficient, and to manage and cover for other staff in their absence.Undertake the job in line with Ross Care competencies as follows:
Achieves business results and adds value to the serviceFocuses on internal and external customersBuilds and maintains effective teamwork with colleaguesEmbraces change
Perform duties according to all Company policies, procedures and instructions.
This job description shall not limit your role; you will also be expected to carry out any other duties that your supervisor feels are within your capabilities and skill set. The above information may not cover everything involved in the position but indicates the size and scope of the role and may be subject to change as the role develops.Key Performance Indicators:
Orders processed and processed on system and their accuracyQueries, enquiries and complaints resolvedCompleted orders processed in a timely mannerTelephone calls and Emails answered quickly and efficiently within set NHS KPIs
Person Required:Skills:
Excellent communication skills are required to interact with internal staff, prescribers and service users.Must be able to work off their own initiative as well as part of a team.Computer Literate with a good working knowledge of Word and Excel.Excellent telephone manner.Excellent organisational skills with a good eye for detail.
Knowledge:
Previous experience within a busy customer service department.Previous experience of administration, order processing and scheduling of workloads would be a huge advantage.Experience with a similar type of role would be beneficial
Qualifications:
Qualified to GCSE level or equivalent.Any other qualification in IT or administration would be an advantage.
Other:
An enthusiastic and motivated individual who strives to succeed.Must be flexible, adaptable and positive in their approach to work.
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids / glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills English and maths if required
Blended on/off the job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and Shifts to be confirmed. Full time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Giving customers top-notch advice
Giving customers a warm welcome to the store
Dealing with orders
Efficiently answer telephone calls to the store
Advising customers that their hearing aids / glasses are ready or delayed as appropriate
Training:
Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills English and maths if required
Blended on/off the job training and location to be confirmed
Training Outcome:At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.Employer Description:Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.Working Hours :Days and Shifts to be confirmed. Full time to include weekend working.Skills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
Working within the team for Charges and Payments supporting staff with administrative tasks, you will be supported by a team leader and will support officers by providing administrative support so they can focus on delivering services to our vulnerable service users.
You will be supported by a team leader and will be supporting management teams and senior officers by providing administrative support so they can focus on supporting our vulnerable service users. You will learn telephone, reception and a wide range of administrative skills to not only develop your knowledge of working in Adult Social Care, but also administration skills.
Whilst undertaking your apprenticeship you will work towards developing your skills, knowledge and experience, by carrying out the following duties:
Deal with a range of telephone and email enquiries from customers by providing a reception service and back-office tasks.
Provides a range of administrative/business support services to staff including word processing, formatting of complex documents, filing, photocopying.
Assist the team/s with maintaining accurate and up to date records using various systems, both manual and computerised systems. Raise orders and deal with invoices and related enquiries.
Under guidance, respond to requests for information/enquiries regarding the collation of statistical information and the generation of correspondence as required.
With support, provides administrative support at meetings, workshops events including agenda preparation, collation of supporting papers, minute taking, and production and distribution of minutes/action notes, which may be confidential in nature.
To assist with the creation and preparation of reports, letters, memo’s spreadsheets, documents, databases etc. using a range of word processing and computer software packages including, Word, Excel, Adobe, Publisher, PowerPoint, Access and Oracle.
Actively participate in regular progress reviews.
Become an active team member.
Undertake appropriate training as identified relevant to the role.
Deliver services in a courteous and professional manner.
Always maintain strict confidentiality of data.
Training:The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor.Training Outcome:This apprenticeship is a fixed-term contract. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday between 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised and have a ke....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Support Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be o....Read more...
We currently have an urgent vacancy for a Service Desk Support Analyst / IT Engineer on behalf of our client, a National Charity, based in the St Mellons area of Cardiff. Working within an existing team you will be responsible for providing 1st and some 2nd line support to circa 1200 staff nationally within an ITIL based environment.
Due to the nature of the organisation's public services, you will be expected to go through and obtain SC security clearance and NPPV2 Police Vetting before starting the role. Therefore, you must have been a working resident in the UK for the last 4 years. Alternatively, already hold current SC security clearance.
This is a permanent role offering hybrid working options (at least 3 days in office), a salary of £26,150 and benefits.
We are looking for an individual who can offer prior Service Desk (Helpdesk Support) experience in a Microsoft Windows environment providing 1st with some 2nd line technical support including application support of bespoke applications (CRM).
We need someone who can offer:
? Experience of working in 1st / 2nd line Service Desk support role
? Windows Active Directory and Microsoft EntraID (Azure), managing computer and user accounts, groups and containers
? Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
? Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
? Microsoft Windows 10/11 & MS Office 2016 & O365 installation, configuration and troubleshooting
? Desktop and browser security components: including site security certificates, firewalls and anti-virus
? Supporting Voice Over IP telephony solutions, specifically Zoom Workplace
? Experience with IT Service Management tools i.e. ticket logging software, Microsoft System Centre and prior experience working in an ITIL aligned enterprise environment
? Ability to multitask across multiple incidents, be organised....Read more...
Duties and Responsibilities:
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Manager / Practice Manager dependent on current and evolving practice workload and staffing levels:
Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system
Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional
Taking messages and passing on information
Filing and retrieving paperwork
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Providing clerical assistance to practice and Trust staff as required from time to time, including word/data processing, filing, photocopying and scanning
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
Training:
Business Administrator Level 3 Apprenticeship Standard
Training will be completed through online Teaching sessions
Training Outcome:
There may be the opportunity of a full time position upon successful completion of the Apprenticeship
Employer Description:We provide comprehensive NHS primary care services to help you manage your health and well-being. Our aim is to provide a high quality, caring and personal healthcare service to our whole patient.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Answering telephone and providing customer service in a professional manner.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms.
Exercises proactivity and good judgement in handling customers, suppliers and staff.
Builds and maintains positive relationships within the head office team and across the organisation.
Provide general finance and office support as required.
Produces accurate records and documents including emails, letters, files, payments, reports and proposals.
Understands laws and regulations that apply to the role including data protection, health & safety, compliance etc. Supports the company in applying the regulations.
Understands the organisation's processes, e.g. making payments or processing customer and supplier data.
Develop skills in the use of multiple IT packages and systems relevant to the organisation such as Office 365, Sage etc.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
Support the finance function with purchase ledger
Scanning and filing of purchase invoices and purchase orders in a precise and timely manner.
Supporting the HR team to manage vacancies, screen applicants, arrange interviews and liaise with applicants.
Inputting staff data into relevant systems.
Supporting and managing projects as required.
Training:Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a portfolio of evidence and a project report for this level 3 apprenticeship in Business administration. Training Outcome:Possibility to progress onto a permanent full time role for the right personEmployer Description:Lindale Homes have several specialist residential care homes across Birmingham. As a growing company, with an emphasis on excellent care and customer service, we are looking for a Business Administration apprentice to join our team and support the HR and Accounts functions. We are passionate about employee development so you will be supported to enhance your skills, gain a qualification and progress in your career as the company grows.Working Hours :9am till 3.30pm Monday, Tuesday, Thursday and Friday with 30 mins lunch unpaid
Wednesday 6 hours per week for off the job learning and college attendance
Total 30 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Non judgemental,Patience....Read more...
Cover the reception, answering the telephone and dealing with clients
Assisting with photocopying
Dealing with the post, including opening, distributing and franking outgoing mail
Opening case files
General typing duties
Training:Level 2 Customer Service Practitioner apprenticeship standard:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
One to one Tutor Assessor support in the workplace
Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Training Outcome:
Excellent future prospects for the right candidate
Employer Description:Jane Brooks Law was established in 2007 and is a modern company with traditional values. We are commited to providing dependable and friendly services tailored to our clients individual needs.Working Hours :30+ hours per week, full hours TBCSkills: Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
Answering telephone and booking appointments
Word document management
Guiding patients
Listening to patients queries, complaints and compliments and dealing with appropriately
EMIS medical computer management system.
Scanning
Filing
Training:You will attend training at National Business College on Greenhead Rd, 1 day per fortnight.
Customer service practitioner (Level 2) apprenticeship, including Functional Skills in English and maths if required.Training Outcome:For the right candidate to progress into administration or full time reception roleEmployer Description:Dr Handa & Partner is one of the leading GP practice in Huddersfield and it is located at 34 Fartown Green Road, Huddersfield, West Yorkshire, HD2 1AE. Working Hours :Hours can vary due to nature of practice open hours but this will be agreedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working....Read more...
