Dealing with customers logging faults /service issues across telephone lines and broadband
Data Entry
Diary Management
Administrative Duties
Training Outcome:Opportunity to become a permanent employee.Employer Description:A telecoms company specialising in Hosted VoIP systems, Phone Systems, telephone calls, telephone lines, broadband, fibre, mobile phones etc.Working Hours :Monday – Friday, between 8:45am – 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid)
This role of Parking Appeals officer will pay between £26 via umbrella
Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Handle incoming and outgoing correspondence, including scanning, filing, and distributing emails and documents.
Answer telephone calls, take messages, and direct enquiries to the appropriate team members in a professional manner.
Maintain office records, databases, and filing systems (both digital and paper-based) to ensure accuracy and accessibility.
Process supplier invoices and credit notes, ensuring timely and accurate data entry into the accounting system.
Assist trades and site staff with purchase order numbers.
Support the finance team in maintaining accurate financial records and documentation.
Respond to customer enquiries via email and telephone in a friendly, professional, and timely manner.
Training:You will receive specific on-the-job training from the employer in your workplace at Total Repair Service (TRS).
Off-the-job training will be delivered using weekly classroom sessions delivered at Achievement Training city centre location, or you will be work-based and will be given time in the working week to study towards the theory element of the programme.
You will be working towards:
Level 2 Customer Service Apprenticeship Standard.
Apprentices must have a Level 2 English and maths (A*- C or 9 - 4 GSCE) to apply for this apprenticeship.Training Outcome:Upon successful completion of this Customer Service apprenticeship, you may be offered a permanent role within the company. You’ll also be eligible to progress onto a higher-level apprenticeship, such as Level 3 Business Administration. The skills you gain will be highly transferable, opening doors to future opportunities across sectors including retail, finance, hospitality and beyond.Employer Description:Total Repair Service (TRS) is a Plymouth-based building repair company operating across Devon and Cornwall. We specialise in domestic and commercial insurance repairs, alterations, and refurbishment projects.
TRS works with many of the largest national insurers, both directly and through Building Repair Networks. Our friendly and professional approach ensures a first-class, consistent service for all clients, making the repair process straightforward and stress-free.Working Hours :Monday – Friday, 8:00am – 4:30pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Number skills,Team working,Collaboration....Read more...
Key Accountabilities:
Effectively manage calls and workloads in line with agreed KPI’s, including queries or escalations to colleagues across the group or external clients/advisers in accordance with target service levels and agreed timescales and in line with all relevant regulatory requirements
Be responsible for improving ways of working, driving efficiencies in processes, whilst ensuring you meet the required quality standards
Build effective and collaborative relationships across the team, department, and organisation
Acquire, expand and retain sound product and system knowledge of relevant company products and systems and awareness of their attributes and rules
Responsible for following SS&C’s Risk and Compliance policies and procedures
The role-holder will be accountable for the day-to-day management of their workload ensuring they are collectively working with their team to achieve the required target operating measures. They will be responsible for ensuring their knowledge is kept up to date by following regulatory updates and process improvements across the department. Key to this role will be your excellent verbal communication via telephone, customer service and relationship management skills. The main aspect of this role is will be to take telephone enquiries not only from our clients but also our internal clients such as Financial Advisers, Sales Team members, Third Party Service Providers and colleagues. Training:Training will take place at Burnley College 1-day per week, working to complete a Level 3 Business Administrator apprenticeship standard.Training Outcome:Potential progression into full-time employment on successful completion of the apprenticeship.Employer Description:For close to 40 years, SS&C has developed the technology and services to power our clients' success. With industry-specific solutions from the alternatives space to healthcare to wealth management, SS&C is leading the way toward the future.Working Hours :Monday to Friday - hours to be confirmedSkills: Communication skills,Attention to detail,Administrative skills,Team working....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £35K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RCA....Read more...
Telesales Person – Car Parts
We are a dynamic and growing Motor Factor specialising in a wide range of car parts, accessories, and automotive products. Due to expansion, we are looking for a dedicated Internal Car Parts Sales Advisor / Telesales Professional to join our friendly and supportive team. This is a telephone-based, non-customer-facing role where you’ll assist customers over the phone with their automotive parts needs, providing expert advice and ensuring timely order fulfilment.
Location: Washington, Newcastle Upon Tyne, Sunderland, Durham, North Shields, Hebburn, Whickham, Stanley, Chester le Street, Houghton le Spring, Seaham, Darlington
Salary: Up to £35K Basic + Bonus + Pension + 28 Days Annual Leave (Inc. BH)
Key Responsibilities:
Advise customers over the phone on the sale of car parts, accessories, and specialist automotive products.
Process orders through automated systems and ensure accurate dispatch.
Manage stock levels to ensure orders are fulfilled efficiently.
Work closely with the team to achieve sales targets and maintain excellent customer service.
Provide support across other areas of the business as needed.
Ideal Candidate:
Experience: Solid knowledge of car parts and accessories.
Motor Factor Background: Experience in a Motor Factor environment is a distinct advantage.
Computer Literate: Proficiency in email, Word, Excel; experience with MAM software is advantageous.
Customer Service: Exceptional telephone manner and strong communication skills.
Team Player: Able to collaborate and support colleagues as required.
How to Apply:
To apply for this exciting role, please send your CV to Robert Cox at Glen Callum Associates Ltd at or call 07398 204832 for more information.
Job Ref: 4241RCA....Read more...
Reception/administration
Completion of a wide range of administrative tasks in line with Practice protocols
Accurate inputting of patient data into Practice medical records
Deal with patient telephone requests for repeat medication
Welcome, direct and assist patients when they visit the surgery
Make new and follow up appointments for patients on the medical computer system
Answer the telephone as necessary and deal with calls courteously and professionally
To open and distribute the post appropriately as required
Registration of new patients, and the completion of the registration of patients on the computer system
Adherence at all times to the Practice protocols and guidelines
Annual completion of all mandatory training as directed by the Practice Managers
Attendance of shifts is essential due to the nature of the job and patient needs
Training:You will be working towards a Customer Service Level 2, studying alongside work on day release of 20% off the job training.Training Outcome:Develop skills to progress into related areas such as sales, marketing, administration, or customer service. Employer Description:We've been in place since 2007 and have years of experience in recruiting for local and national companies. We work with both job seekers and employers to get people into sustainable employment.Working Hours :The role is working Monday to Friday, 37.5 hours per week. It also requires working across Winterton and Burton upon Stather sites therefore flexibility and adaptability is crucial.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary up to £35000 per annum
Hours Monday to Friday + 1 in 3 Saturday Mornings
Location - Dartford
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Whats on Offer?:
- Increased holiday allowance, further increased with service.
- Full Brand Training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Automotive Service Advisor
Job Title - Automotive Service Advisor
Salary £32000 to £37200 per annum
Hours Monday to Friday + 1 in 3 Saturday Mornings
Location - Reading
We are working with an established commercial vehicle workshop that are looking to add to their existing team with the addition of an Automotive Service Advisor.
Whats on Offer?:
- Increased holiday allowance, further increased with service.
- Full Brand Training
- Employee benefits package
- Supportive and collaborative work environment
- Career growth potential within a reputable company
- Enhanced Overtime Rates
Automotive Service Advisor job role:
- The role will include answering telephone calls
- Taking service bookings to ensure the workshop is fully booked
- Maintaining the vehicle service planners
- Invoicing and taking cash payments
- Updating customers on vehicle repair progress.
The successful Automotive Service Advisor will have:
- Work well as a member of a successful team
- Be comfortable talking to customers and ideally have a background in the motor industry.
- A working knowledge of Kerridge ADP would be advantageous but is not crucial.
- Need to be computer literate and be comfortable with MS Office products.
If you are interested in finding out more get in contact with John Barnes on 07955 081 481, email john@holtrecruitment.com or send us your CV by Clicking Apply Now!....Read more...
Duties include:
Ensure and effective and efficient reception service is provided to patients and any other visitors in the Practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover
Received and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Enter requests for home visits into the appointment system, ensuring careful recording of all relevant details
Enter patient information on the computer when required
Patient notes and correspondence: retrieve and re-file records as required, ensuring strict alphabetical order is adhered to
Action repeat prescription requests
Adhere to confidentiality, health and safety and quality and diversity
Advise patients or relevant charges, for private (non-general medical services) accept payments and issue receipts
They are a very tight and close-knit department which is akin to one big family. They are a supportive team, and full training will be included.
This role will be supported by a level 3 Business Administration or level 2 Customer service qualification supported by Starting Off.Training:
Level 3 Business Administrator
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week.
Training Outcome:
Possible full time permanent position upon completion of the apprenticeship
Employer Description:A friendly busy doctors surgery in Northampton,The successful candidate will receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. You will provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via telephone.Working Hours :Monday to Friday between the hours of 8.30am to 6.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
You will be working within a team providing IT support, initially carrying out routine checks and assisting end users to log support tickets. You will quickly progress to providing IT support by phone and using remote support tools and visiting clients on site, regularly attending meetings in central London and the Hatfield area.
You will be supporting traditional Microsoft server-based systems as well as cloud solutions such as Office 365, Azure and Amazon Web Services.
You will be joining a young dynamic company in a role which will be well mentored and will provide a variety of opportunities to learn. You must be flexible and be able to assist in several areas this will include support,customer service and project work.
Reporting to the lead consultant / managing director your duties will include:
Install, support and service business customers
Handle telephone calls and emails from clients and create support incidents as needed
Carry out regular checks and processes
Provide 1st line support to clients - via telephone, email and remote working
Provide onsite support to clients
Identify areas for improvement within support to improve service delivery to clients
Strive to improve communication both internally and with clients
Additional duties as deemed appropriate to the role and business need
Part of this role includes the requirement to maintain excellent relations with the customer and other resolver groups, guiding and aiding effective incident resolutions.
As the first line of contact with customers you must always maintain a professional and corporate image of the company.Training:Level 3 Information Communications Technician Apprenticeship Standard:
The classroom training for the ICT apprenticeship comprises of 4 modules
Each module takes 1 week, and the apprentice will attend this in an online classroom with their designated JBC trainer
When the classroom training takes place will be agreed at the Induction meeting between Employer, Apprentice and JBC Skills Trainer / Mentor. We advise a bi-monthly approach to each module
The full 5 days will be required on the training weeks, and the apprentice must be in a quiet, suitable environment for learning to take place. This can either be in the workplace or at home. The class sizes are small (Max 10 learners) so that discussions and assessment can take place between apprentices, peers, and trainers
The 4 ICT modules are:
Networking Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT and Business Principle
JBC delivers this apprenticeship over 16 Months total. This is made up of a 13-month training period and a 3-month assessment period that is known as EPA (End-Point Assessment.)
On the apprentice’s successful completion of the end point assessment, the apprentice will receive the following:
Level 3 Information Communications Technician Apprenticeship Certification
This apprenticeship is recognised for entry on to the Register of IT Technicians and those completing their apprenticeships are eligible to apply for registration.Training Outcome:
As well as the chance to receive full on the job training throughout, by the end of the apprenticeship you’ll have gained nationally accredited qualifications
The company also aim to offer the apprentice a permanent role at the end of the training (subject to successfully completing course and objectives.)
Employer Description:FreshStance bring a fresh approach to IT Managed Services. We advocate cloud solutions to empower businesses and accelerate growth.
Since 2015, the company has been providing IT support and project services to other small businesses in fields like medicine, finance, charities and many more. The company use a range of technologies including traditional servers and infrastructure and cloud solutions from Microsoft and Amazon Web Services as appropriate to the customer and their IT needs. Proactive management of systems and fast, efficient telephone support enables our customers to deliver their services smoothly.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Knowledge of MS Workstations,Knowledge of MS Office,Motivated,Knowledge of Operating Systems,Knowledge of Microsoft Server,Knowledge of Cloud Server,Knowledge of wired networks,Knowledge of wireless networks,Knowledge of hardware,Telephone etiquette....Read more...
Experienced Receptionist & Private Patient Co-ordinatorPrivate Doctors’ surgery in North Leeds LS8Salary circa £14-16 ph dependent on skills and experienceHours midday – 6pm daily Monday to Friday with Saturday hours to be discussedSite based no hybrid workingOur client, The Private Doctors, is an award-winning surgery based in North Leeds providing same-day concierge GP Consulting. They are now looking to recruit an experienced receptionist/private patient co-ordinator to join their existing team.Reporting directly to the Practice Manager, you will be responsible for all patient service and communication, both face to face and over the telephone. You will be responsible for caring for patients throughout their treatment journey, ensuring they receive five-star service throughout. This role would ideally suit an individual who has experience of working within a surgery or aesthetic clinic or who has been working within a customer centric industry delivering excellent customer service.The role will include, but is not limited to:
Care of patients in reception and waiting areaAnswering phone calls and emailsPatient appointment schedulingDaily diary managementPreparation and filing of patient notesGeneral Housekeeping in reception, waiting areas and WCs Performing administrative tasks including letters, clinic printed matter, patient surveys and new patient packsFollow up telephone calls to patient
Responsible for screening calls to risk assess patients prior to arranging their appointmentProvide administrative assistance across a range of areas, such as photocopying, filing/archiving, sorting post, etc.
Essential Skills and Experience:
Excellent customer service, interpersonal and communication skillsOutstanding listening skills and ability to empathise with patients’ needs and concernsAppropriate sense of discretion in dealing with varied and difficult situationsAbility to convey a positive attitude in all dealings with others, whether patients or staff membersAbility to work as a team memberTreats patients and co-workers with respectAbility to effectively prioritise calls from patients to ensure appropriate action/schedulingAbility to manage multiple tasks simultaneouslyExcels under pressureHighly motivatedExceptional personal organisational skillsIT skillsAttentive to detailGood problem solving skills
If you feel that your skills and experience match the role criteria, please send your CV by return. INDLS ....Read more...
Communicating over the telephone with customers, clients and colleagues
Managing email inboxes
Use excellent customer service continuously.
Organise and report data
Use of spreadsheets
Managing in-house computer systems
Filing, scanning and archiving documents
Answering incoming calls to the office
Data entry
Use of bespoke software
Any other admin duties as requested
Training Outcome:Full-time post following completion of the apprenticeship programme.Employer Description:Bluedew Pharmacy is a community pharmacy located in London The pharmacy offers a range of services including NHS blood pressure checks, prescription delivery service and flu vaccinations.Working Hours :Monday - Friday 10:00am-5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Initiative,Non judgemental....Read more...
Duties will include;
Support with QOF admin tasks and patient appointments
New patient registration and queries
Preparing spreadsheet of notes to go to LG archive
Childhood immunisations administration
Use clinical system EMIS Web and Docman for all patient related activities
Scanning and attaching of patient documentation
Shadowing colleague to learn how to process deductions and rejections
Participate on a daily basis in task management and ensure that tasks are kept up-to-date at all times
Sorting the mail, scan letters, file records.
Keep notice boards tidy and up to date and general ‘housekeeping’ of waiting areas
Oversee daily postal service making certain cover is in place during periods of absence
Assist and direct patients in accessing the appropriate services or healthcare professional in a courteous, efficient and effective way
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice. Acknowledge a patient’s arrival at reception
Deal with all general enquiries, explain procedures and make follow-up appointments as appropriate
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
Any other admin duties as requested by Management
Training:Customer Service Practitioner, level 2.
Fortnightly attendance at Riverside College, Widnes. Training Outcome:There may be opportunities for the successful Apprentice to apply for internal opportunities if these arise, following the successful completion of the apprenticeship. Employer Description:This role is based in a General Practice offering NHS Healthcare. This setting aims to create an efficient and friendly way of providing the highest possible level of health care.Working Hours :37 hours each week to be worked Monday to Friday 8am to 6pm.
It is mandatory that you work at least one of the Saturday flu clinics per year.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Non judgemental,Patience....Read more...
Customer Service Administrator Salary: £12.27 per hour plus 25 days annual holiday entitlementHours - Full- Time Monday to Friday 8am to 5pmBased at Sheffield S9 1DTJob purpose:As part of a team, the Customer Service Administrator will support the Customer Service Team in delivering a consistently high level of service to users and the wheelchair service team and ensure administration is completed in an accurate and timely manner.Key responsibilities:
Answering the telephone and inputting any relevant information from the telephone call into the database on the computer.Develop strong relationships with the wheelchair service team.Update computer records for reconditioned and new wheelchairs.Raising job cards on the computer system and ensuring all details are correct and ready for the engineer to carry out the visit to the service user.Contact service users to arrange visits by the engineer for repairs, collections and deliveries.Filing or scanning all relevant paperwork and job cards, setting up and maintenance of filing systems as and when required.Ensure workloads are managed effectively and all daily tasks are completed.Maintain a professional customer service attitude when dealing with all service users and other agencies.Observe all regulations covering the confidentiality of the service user information accessed in undertaking the role.Agree to undertake all training offered that is necessary to maintain the skills required for this role.Liaise effectively between departments to ensure excellent customer service and information accuracy is maintained.
Skills and Qualifications
Computer literateGood communication, verbal and writtenExperience of invoicing and accounts proceduresExperience of working within a service provider industryFlexible approach to working conditions and working environment changeSelf-motivated and enthusiastic worker
ConfidentialityDuring the course of the work involved with this position, the role will become party to confidential information including service user information. It is of paramount importance that all information is kept on a private and confidential basis and not disclosed to any other person.OtherThis role involves contact with vulnerable people and access to their records and therefore it will be necessary for the company to obtain a satisfactory DBS check on all staff employed in this role. Service user/other agency/public engagement and involvement:Ross Care is committed to promoting and embedding equality, diversity and inclusiveness and expects that the post holder will actively promote and engage this commitment in all that they do. The post holder should ensure that in all their behaviours, attitudes and working they recognise and take account of the health needs and rights of all sections of the community including ethnicity, disability, gender, age, sexual orientation and religion/belief. The post holder will be expected to engage the service users, other agencies and the public where relevant and adhere to the Company’s policies and procedures governing zero tolerance to discrimination, harassment, bullying, stereotyping and prejudicial treatment.INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set
Call/chat handling for all inbound customer contact to support new and existing ticket requests
Assist in creating new or updating existing documentation
Log all tickets and service requests reported via telephone, chat, email, or automatically generated
Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle
Carry out initial support and classification of tickets and service requests to determine the correct SLA / urgency
Ensure that all telephone, chat and email requests are logged within the ticket management tool
Complete investigation and diagnosis via the remote management tools available or via communication with the end user
Resolve tickets by implementing permanent fixes or work around to known errors
Resolve service requests by following standard work instructions / processes
Invoke appropriate technical escalation to ensure SLA is achieved
Provide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customer
Identify and report any potential service breach to the Service Desk Management
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Northrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Complete referrals to secondary care based on the GP instructions.
Signpost patients to other services.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Handling orders and collection of repeat prescriptions at the reception desk to patient and checking names and addresses.
Advise patients or relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient information on to the computer as required. Process patients change of address – computer data and medical records (have knowledge of practice area).
Have working knowledge of practice telephone system.
Any other tasks allocated by the Manager to ensure a smooth running of the practice.
Training Outcome:Possible permanent contract.Employer Description:NHS General Medical ServicesWorking Hours :37.5hrs per week (worked between 8am – 6pm)Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Patience....Read more...
Once trained, you will be working both autonomously and as part of the team.
You will need the confidence to deal with learners, parents and clients/visitors face-to-face, as well as via email and on the telephone, so a good standard of communication is essential.
Administrative elements including:
Registering learners for their qualifications with the awarding organisation
Claiming certificates
Generating in-house certificates
Filing and photocopying
Customer service elements including:
Greeting customers
Dealing with telephone calls
Ensuring learners and clients/visitors sign in
Designing displays
Keeping reception and restroom clean and tidy
Using Word and Excel
Adhere to all of Oracle’s policies and procedures, including Data Protection, Health and Safety, Equality and Diversity and Safeguarding
This list is a brief overview with many varied duties not listed above.Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:
Progression into full-time employment following completion of the apprenticeship
Employer Description:The journey began in 1999 above a supermarket in Doncaster’s busy market place, with only 4 staff and 18 learners, the Director; Diane Logan wanted to create a training organisation that was passionate about the Hair and Beauty Industry and high quality training, but also passionate about its learners! Twenty years later they offer places annually to 200 applicants for, Apprenticeship and Advanced Learner Loan provision, alongside commercial training and study programmes. They have two state of the art training centres in Doncaster and Rotherham and are supported by over 100 local Employers who offer to support our young people through giving work placements or by employing our Apprentices.Working Hours :Monday to Friday 9.00am to 4.00pm.
Hours may be rotated with a second person and be 10.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Initiative....Read more...
Duties and Key Responsibilities:
Supporting customers with technical issues via telephone and via a PC
Supporting TLJ Engineers with technical issues via telephone an via a PC
Build TLJ Software either remotely on PC’s or in the cloud
Setting up clients access (keycards, fobs, Bluetooth keys)
Commission software for clients or engineers
Be apart of the on call rota system that covers 24/7
Commissioning of software with Customers and Engineers
Customer Training regarding software
Maintaining customer information
Liaise with suppliers when required
Attending sites as required to suit the needs of the business
Attend training as and when required or requested to do so
Attend supervisions with line manager on a monthly basis
Any other reasonable request asked of by Senior Management
Training:You will be undertaking the following:
Customer Service Practitioner Level 2.
Functional Skills in maths, English & IT (if required)
Regular training and development to meet the needs of the employer and the apprentice
Training and training location to be confirmed
Training Outcome:The successful candidate will be given the opportunity of full-time employment upon completion of the apprenticeship if available.Employer Description:TLJ Group Limited, supplies and installs locks and access control to student accommodation, hotels, caravan industry and Build to rent accommodation.Working Hours :Monday - Friday, between 9.00am and 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Key Tasks/Responsibilities:
Process customer orders using Dolle UK internal systems.
Communicate to customers delivery tracking information.
Respond and manage multiple inbound calls from customers.
Liaise with distribution and warehouse to ensure exceptional customer service standards.
Maintain an up-to-date knowledge of company products and services to effectively respond to client enquiries.
Escalate complex customer issues to Head of Customer Services for effective resolution.
Deliver high standards of Customer Service to all our customers, efficiently communicate by both telephone and email.
Collaborate with the Head of Customer Service to ensure proper implementation of customer service policies and procedures.
Represent DOLLE UK in a courteous and professional manner at all times, support to Denmark operations where applicable.
Training Outcome:Opportunities for future responsibities in the role to develop and supported in progression onto further levels of training.Employer Description:At Dolle UK we are a market leading loft ladder and staircase supplier as well as handrail banister supplier.Working Hours :Monday to Friday, 8.00am to 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
Provide first line telephone support to the network (inbound and outbound communication)
Right first time delivery of outstanding, proactive customer service
Proactive and accurate resolution of queries by liaising across departments where required
Timely and transparent communications with the Network to manage expectations and resolutions
Maintain accurate records on CRM
Training Outcome:
Once qualified, you could look to progress within financial services
Employer Description:HL Partnership is one of the largest mortgage networks within the UKWorking Hours :Monday to Friday
9.00am to 5.00pm with an hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Patience....Read more...
The successful candidate will undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team.
Main Duties:
To have a thorough knowledge of all practice procedures.
To work in accordance of written protocols.
Deal with all general enquiries, explain procedures and ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Using your own judgment and communication skills to ensure that patients with no prior appointment but who need urgent consultation are managed in a logical and non-disruptive manner.
Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
Receiving patients, consulting with members of the practice team and maintaining and monitoring the practice appointments system.
Process appointment requests, new and follow-up, from patients via online requests, telephone and in person.
Deal with visit requests as per practice protocol.
Process repeat prescription requests in accordance with practice guidelines (paper, telephone and email requests).
Handing completed repeat prescriptions to patient and checking names and address.
Process patients' change of address via computer data entry.
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures.
Receive and make telephone calls as required (internal and external). Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter.
Company Benefits:
NHS Pension.
NHS discounts.
Free parking.
Training:Business Administrator Level 3 apprenticeship standard with Medical Pathways.Training Outcome:Upon completion of the apprenticeship, there will be an opportunity to join the team in a full-time position.Employer Description:GP training practice located outside central Manchester with a growing list of 11,300 patients. The team consists of 3 GP partners, 4 salaried GPs, an Advanced Nurse Practitioner, practice-based pharmacist, 2 practice nurses, 1 health care assistants, a trainee nurse associate, first contact physio and a focussed care practitioner supported by a fabulous administration team.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Part-Time Receptionist / Telephonist Accrington / 18 hrs Wednesday , Thursday & Friday
Our client, a busy legal practice in Accrington, is seeking a friendly, organised, and professional part-time Receptionist / Telephonist on a part time job share basis.
Hours Part-Time Job Share
- Wednesday: 12.30pm 5.00pm
- Thursday: 9.00am 5.00pm
- Friday: 9.00am 5.00pm
Key Responsibilities
- Welcome visitors and ensure their safety.
- Operate the switchboard, take messages, and manage the answering service.
- Handle incoming and outgoing post, including logging and recording costs.
- Provide photocopying and document scanning support.
- Keep Reception, Waiting Room, and office approach tidy.
- Assist with file management and closure.
About the Ideal Candidate
- Warm and responsible with a sense of humour.
- Positive, proactive, and disciplined with excellent telephone manner.
- Discreet, diplomatic, and GDPR-compliant.
- Sympathetic, client-focused, and team-oriented.
- Dog-friendly
- Experience in a Solicitors practice is desirable but not essential.
If this opportunity interests you, please get in contact with Tracy on 0161 9147 357 or e-mail t.carlisle@clayton-legal.co.uk.
....Read more...
Answering telephone and directing calls
Answering service emails
Conducting client updates
Using simple quote templates and sending to clients
Helping organise sales diary
Helping sales communications to clients/support
Updating and producing control and patrol room paperwork
Actioning items from/adding to control room daily diary
Auditing and amending client instructions
Monitoring CCTV screens
Compiling alarm reports and emailing to clients
Daily upkeep and production of duty records
Filing
Logging mileage of vehicles
First aid box audits
Data inputting
Scanning
Creating new customer files
Updating records to CRM (customer relationship management) system
Personal Specification:
Ability to navigate Microsoft systems
Good telephone manner
Upbeat attitude
Proactive
Training:
Level 3 Business Administration
Remote training delivery
OneFile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full-time permanent position upon completion of the apprenticeship.Employer Description:Our client is a well-established Northampton-based security company with over 30 years of experience providing professional protection services across the UK. The company offers manned guarding, CCTV installation and monitoring, intruder alarms, access control, and keyholding services. Accredited by the NSI and ISO certified, they pride themselves on reliability, customer focus, and delivering high-quality security solutions to both commercial and residential clients. They are now looking for an apprentice to join their friendly team in Northampton.Working Hours :Monday to Friday 8.30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Communicating over the telephone with customers, clients and colleagues.
Managing email inboxes.
Use excellent customer service continuously.
Organise and report data.
Use of spreadsheets.
Managing in-house computer systems.
Filing, scanning and archiving documents.
Supporting on reception area when required.
Accounts support.
Dealing with post.
Any other admin duties as requested.
Training Outcome:Full time post following completion of the apprenticeship programme.Employer Description:As a local Northampton company, we have a deep understanding of our community and its specific needs. This local expertise enables us to provide a truly personalised service, from our initial conversation to the final installation. We take immense pride in our reputation for honesty, reliability, and outstanding customer service throughout Northampton and beyond.
From the moment you get in touch with us, you’ll feel the difference. We take the time to listen to your needs, offer expert advice without any pressure, and ensure that every step of your project is smooth and stress-free. Your experience is our top priority, and the trust our many happy customers place in us is our greatest reward.Working Hours :Monday – Friday, between hours of 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Initiative,Non judgemental....Read more...
